Total 449 call center job vacancies in Hong Kong

Quality Manager (Call Centre), 1 Year Contract Up $7.5K
Working Location: Near to Clarke Quay MRT / Novena MRT
Working Hours: Mon - Thurs (8.30AM to 6.00PM), Fri (8.30AM to 5.30PM)

Responsibilities:

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.

• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.

• Provide strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.

• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.

• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.

• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.

• Perform service recovery calls/emails as needed for de-escalation.

• Determining call quality and standards via call audits and calibrations.

• Evaluate and improve current email templates for continuous improvement.

• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.

• Timely reporting to management team and stakeholders

• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.

• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.

• Perform other ad-hoc duties as assigned.

RecruitFirst Hiring! You will be outsourced/ deployed to:

Job Benefits:
✅Aircon environment
✅Training provided
✅Friendly team

Location: Novena region
Pay: $12/hr
Duration: 6 months (Start on 13 July)
Working Hours: Mon-Fri (8.30am to 6pm)

Responsibilities:
- Answer inbound calls.
- Answer enquiries related to vouchers and provide follow-up.

Requirements:
- No experience required.

Interested applicants, please click “Apply” now or WhatsApp Tracey Hong [CODE: TH-CCA2] at 98524685 to apply.

We regret to inform that only shortlisted applicants will be notified.

Hong Yan Hui Tracey
Outsourcing Team
RecruitFirst Pte Ltd
E.A.13C6342

Responsibilities:

• Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
• Provide clear and accurate information in accordance with client’s guidelines &ensure compliance with data protection, security and operational procedures.
• Assist callers with appointment scheduling, visit arrangements and document verification.
• Escalate complex, sensitive or security-related matters to relevant officers or departments.
• Maintain strict confidentiality of stakeholder and organisational information.
• Record and update case details accurately in the system.
• Manage feedback, complaints and appeals professionally and empathetically.
• Support administrative duties such as data entry, report generation and follow-up coordination when necessary.
• Adhere to service level standards and performance KPIs.
• Verify caller identity and authorisation before releasing any controlled information.
• Manage difficult or confrontational callers professionally while maintaining authority and control.

Requirements:

• Minimum GCE'O' level qualification or equivalent
• Minimum 1 year experience in a call centre setting is advantageous
• Proficient in relevant computer applications i.e. Microsoft Office
• Able to speak and write more than one language
• Must be able to handle stress extremely well
• Good verbal communication skills

Other Information:

• Monthly basic salary range of $2,000 to $2,300
• Employment is subject to confirmation after 12 weeks of probation
• Training is provided
• Official working hours are from Mondays to Fridays, from 8.30am to 5pm, and Saturdays from 8.30am to 12.30pm
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

Responsibilities:

• Perform general radiography and advanced imaging modalities, including CT, MRI, Ultrasound, Mammography.
• Engage in quality improvement projects to enhance departmental efficiency and patient care.

Requirements:

• Recognized Diploma or Degree in Radiography.
• Minimum of 2 years of relevant working experience.
• Full-registration under AHPC.
• Specialized experience in CT, MRI, Ultrasound or Mammography is highly desirable.
• Strong communication skills and the ability to work effectively in a team environment.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Asia-Pacific data centre Organization , backed by strong institutional investors, with a growing portfolio of hyperscale and enterprise-grade data centres across key regional markets.

Overview

The Contract Manager will be responsible for the administration, compliance, and commercial governance of contracts across data centre projects. This role ensures contractual obligations are managed effectively, risks are mitigated, and commercial and legal interests are protected throughout the project lifecycle.

Responsibilities

Contract Administration & Compliance

• Manage and administer main contracts, consultant agreements, and key subcontracts

• Ensure compliance with contract terms, conditions, and timelines

• Track contractual deliverables, notices, and obligations across projects

• Maintain accurate and auditable contract documentation

Change, Claims & Variations

• Manage variations, change orders, claims, and extensions of time

• Assess entitlement, support negotiations, and coordinate with legal advisors where required

• Ensure timely submission and response to contractual notices

Commercial & Risk Management

• Identify, assess, and mitigate contractual and commercial risks

• Support cost control and commercial reporting from a contractual perspective

• Assist in dispute avoidance and resolution strategies

Governance & Best Practice

• Support the development and enforcement of contract management standards and processes

• Contribute to continuous improvement of contract templates and governance frameworks

Requirements

• 8 years of contract / commercial management experience

• Proven experience on data centre, mission-critical, industrial, or large-scale infrastructure projects

• Experience working with developers, operators, or main contractors preferred
  

How to Apply: Click Apply now — or send your resume directly to Talent@BuildBridgePartners.com

EA Name: BuildBridge Partners Pte Ltd

EA License No: 25C2918

EA Reg No: R1551092

Khoo Yan Jie

Job Responsibilities:

• Attend to all calls and alarm signals in a timely and efficient manner, and according to operating procedures
• Attend to customers’ complaints via phone or correspondence professionally
• Update and maintain a good record on all customers
• Be involved actively in the customer retention program and strategy
• Provide guidance to Call Services Officers

Job Requirements:

• Able to work on permanent night shift, including weekends and Public Holidays
• Possess good communication, interpersonal skills and PC knowledge
• Able to speak Mandarin to assist Mandarin speaking customers (local and overseas) will have added advantage
• Min 2 years of Call Centre experience
• Minimum GCE ‘N’ Level

The Data Center Operations Engineer is responsible for the daily operation, maintenance, and optimization of data center infrastructure, including electrical, HVAC, and ELV systems. This role ensures facility reliability, safety, and efficiency through proactive monitoring, risk management, and continuous improvement.

Perform daily operation, maintenance, and routine inspectionsprovement. The position requires hands-on technical ability, strong analytical skills, and strict adherence to operational and emergency procedures.

Perform daily operation, maintenance, and routine inspectionsprovement. The position requires hands-on technical ability, strong analytical skills, and strict adherence to operational and emergency procedures.

of data center electrical, HVAC, and ELV systems, ensuring stable and continuous operation.

Execute scheduled preventive maintenance (PM) plans and handle system faults promptly and accurately.

Conduct facility safety, risk, capacity, and availability management, continuously optimizing systems to improve operational efficiency and cost-effectiveness.

Maintain infrastructure data accuracy (100%), regularly check alarm configurations, and ensure monitoring platform stability and reliability.

Conduct facility inspections per company requirements, including equipment status checks, MOP (Method of Procedure) review, and maintenance tracking.

Respond rapidly to incidents and emergencies following EOP (Emergency Operation Procedures) and incident management standards; provide on-site support and reporting.

Analyze root causes of incidents, conduct post-event reviews, and summarize lessons learned for continuous improvement.

Familiarize with the power distribution, cooling, and ELV architecture within assigned data centers; quickly locate and resolve faults when issues occur.

Prepare and implement change MOPs independently, ensuring no incidents result from planned changes.

Participate in optimization and upgrade projects, ensuring smooth on-site execution and coordination.

Propose technical improvements or modification plans for infrastructure monitoring, capacity, safety, and availability.

Provide technical guidance, mentorship, and training for frontline operation staff.

Ensure quick response and arrival per incident management policy.

Strictly comply with all operational procedures, safety policies, and company regulations.

Complete other assignments as defined in the Service Contract, Outsourcing Specification, or as required by the company or project team.
Qualifications

Education: Full-time college diploma or above (Associate Degree or higher).

Major: Electrical Engineering, HVAC, or other related disciplines.

Experience: Minimum 3 years of relevant experience in data center facility operation and maintenance.

Strong understanding of data center infrastructure systems, including electrical distribution, cooling, ELV, and monitoring systems.

Familiar with mainstream facility brands and models, capable of identifying differences and proposing optimization suggestions.

Demonstrated ability to conduct root cause analysis and implement effective preventive actions.

Capable of independent MOP preparation and execution with zero error rate.

Training Program

- 5 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

About Us

We are a fast-growing robotics and STEM education center dedicated to nurturing future innovators through robotics, coding, AI, and technology education. Our programs combine hands-on learning, creativity, and international robotics competition exposure to inspire students of all ages.

Job Responsibilities

• Welcome parents and students, and introduce the robotics curriculum and learning pathways
• Handle course enquiries, registration follow-ups, and daily parent communication
• Assist in classroom coordination and student attendance to ensure smooth lesson operations
• Organize and maintain teaching materials, operational documents, and student records
• Support daily center operations and assist the teaching team when required
• Maintain positive parent-school relationships and enhance overall parent satisfaction
• Coordinate administrative and operational matters to support the smooth running of the center

Requirements

• Prior experience in education centers, enrichment centers, or training institutions is highly preferred
• Patient, caring, and enjoy interacting with children and students
• Strong communication and interpersonal skills with a service-oriented mindset
• Fluent in both English and Chinese for effective communication with parents and students
• Detail-oriented, organized, and able to multitask effectively
• Responsible and able to independently manage on-site operational matters
• Comfortable working in a fast-paced and technology-driven environment

Preferred Qualifications

• Interest or exposure in robotics, STEM, coding, or technology education
• Experience in student management, front desk operations, or customer service
• Familiarity with enrichment center operations is an advantage

What We Offer

• Dynamic and technology-driven working environment
• Opportunity to work alongside experienced robotics educators
• Exposure to international robotics competitions and STEM education systems
• Stable long-term part-time opportunity
• Career growth opportunities within the robotics and AI education industry

Working Schedule

• Full day on Saturdays and Sundays (fixed weekend schedule)

We have an immediate requirement for an experienced Senior Construction Manager to join the PM Group team. For this role, we need someone who has the capability to drive the project to completion within the time and cost control requirements. This will require a candidate with considerable experience i.e. who has managed large-scale greenfield projects from inception to completion.

Key Responsibilities:

• manage stakeholder expectations
• have the difficult conversations when needed with our Team and our Client
• foresee potential challenges and address them before issues arise
• contribute to solutions
• unblock the routine obstacles that inevitably occur on fast-track projects.

To be successful in this role you will have:

• At least 15 years of experience with direct experience in Construction Management
• Demonstrated understanding and experience of cost control and management, performance measurement and project scheduling.
• Ability to interpret construction contractual documents and contract modifications.
• Undertaken and completed at least one largescale greenfield project in the data center industry
• Excellent organisational skills with an ability to produce accurate work to project deadlines.
• Excellent interpersonal and communication skills.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer enquiries via email, live chat, and other communication channels.
• Provide accurate information and appropriate resolutions to customers based on operational
• guidelines and procedures.
• Escalate cases to the relevant departments in accordance with established SOPs where
• required.
• Maintain proper documentation and records of customer interactions within the system.
• Support operational activities and administrative duties assigned by the management team.
• Meet individual and team performance indicators, including service quality and productivity
• standards.
• Handle customer concerns and complaints in a professional and service-oriented manner.
• Participate in trainings, briefings, and process updates as required.
• Open to shift work

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume. 

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Tan Ee Shuan
Consultant - Technical Operations
EA Personnel No: R23116670

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary

The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and the hotel policies and procedures during the assigned shift.

What will I be doing?

As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:

• Actively seeking verbal feedback from customers and team members at every opportunity.
• Agree on and implement actions to make improvements to customer service.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Communications Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Knowledgeable of Hilton’s departmental standards and run the Telecommunication Centre as a Communications Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS, PBX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communications Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Knowledgeable of hotel and departmental KPIs especially SALT and Hilton Honors enrolment. Assisting Communications Manager to drive result to the maximum.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Communications Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Communications Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Call Centre Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 1 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are looking for a

Data Center Engineer

 to support 24/7 operations at a leading client site (SG4) in Singapore, with occasional exposure to Taiwan DC.