Total 453 Others call center job vacancies in Hong Kong

Overview of the Role

Front line customer service role to provide Level-1 support to manage incoming interactions/transactions (calls, emails & Live Chats [if applicable]), and provide delightful customer experience, aligning to Service Level targets and company goals.

Key Accountabilities

• Achievement of a good Balanced Score Card
• Achievement of Compliments and maintenance of good customer satisfaction ratings.

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences
• Logged all calls reported into the case management system
• Follow-up on all outstanding cases till closure
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

The following would depend on the experience of the candidate and on need basis:

• Generates management reports
• Provides assistance and guidance to junior colleagues
• Perform other duties as assigned

Key Job Competencies

• Customer Focus
• Learning Ability
• Results Oriented
• Continuous Improvement

Education Requirements

• Diploma in IT or Business or related discipline

Working Experience Requirements

• Minimum 1 year of Contact Centre/ Helpdesk/ Service Desk experience
• Customer service / Soft skills
• Effective communication skills (spoken & written)
• Ability to multi-task e.g. on the call and keying into the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Keen to learn and understand policies, procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Tech savviness candidates are preferred as we deal with usage guidance and simple troubleshooting.
• Willing to work 24/7 shift

Skills Required

Must-have skills

• Effective Communication skills

Preferable skills

• Experience in the Contact Centre/Helpdesk/Service Desk environment

Beauty & Wellness

We are hiring call centre officers to be outsourced to our clients

Responsibilities

• Provide quality support for customer enquiries via phone, email, live chat, and occasional walk-in interactions
• Handle inbound customer calls and assist with enquiries promptly and professionally
• Support customer queries across multiple service channels, including in-person, email, and live chat
• Manage customer escalations, complaints, and feedback to ensure timely resolution
• Take ownership of client issues and follow through to resolution
• Participate in process improvement initiatives and support customer experience enhancement projects
• Recommend improvements to processes that enhance customer experience, team productivity, or operational efficiency
• Support ad hoc assignments, projects, and general administrative duties as required
• Consistently achieve defined service and performance KPIs
• Maintain professional standards when interacting with customers and colleagues
• Having prior customer service experience is an added advantage

Others:
Location: Clarke Quay/Fort Canning MRT
Working Hours: 8.30am - 5.30pm (Mon-Fri) with 1.5-hour lunch break
Salary: up to $3800
F2F interview is required for this role

Interested applicants, pls email updated resume to north3@recruitexpress.com.sg

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

Site Construction Manager with CSA and MEP work experience on Data Center Projects preferred.

Job Descriptions:

• Monitor and review master construction programme and preparation of catch-up programme if applicable
• Monitor and supervise Engineers/foreman, ensure compliance of the qualify procedure & standard of workmanship. Checking on quality and quantity of work by subcontractors
• Preparation of detailed programme for site team to follow accordingly and complete on time
• Resolve drawing discrepancies and technical difficulties with technical team
• Preparation of detailed method statements and work instructions for construction
• Coordinate between Private Client / sub-contractors /inter-departments and monitor site manpower and resources to meet schedules
• Liaise with the Design team on the submission of related CSA & MEP works and technical issues
• Plan all works on site, including programme schedules and construction methods, forecast equipment, material and manpower requirement usage etc
• Monitor progress against programme and cost against budget
• Promote and enforce a safe working environment
• Ensure works are compliant with the specifications and QA requirements

Job Requirements:

• Degree/Specialist Diploma in Civil Engineering/ Electrical Engineering / Mechanical Engineering or equivalent
• 10 years of relevant CSA & MEP project management experience i.e. RC works, Building works which includes experience in Data Center projects with 5 years in Site / Construction Manager roles and operational experience.

Responsibilities:

• To support and deliver any activities which required 24x7
• To support Service Request, Incident and Change activities
• To support and deliver requested Daily Infra Operations activities
• To support and deliver requested Environment Operations activities
• To support and deliver requested task from Projects team
• To support and deliver requested task from IT Initiative Projects
• To support, coordinate, monitor and supervise any external vendor working in restricted facilities

Requirements:

• Minimum of 1-3 years hands-on experience in providing Data Center support
• Minimum 1-3 years of cabling experience (preferably structured cabling)
• Degree or diploma in IT would be an advantage
• Ability to work independently with minimal supervision
• Able to communicate messages clearly and concisely
• Ability to maintain high-quality performance and constantly deliver results in a timely manner

Meta designs, builds, leases and operates innovative and efficient data centers. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring capacity availability, speed to market, risk management, flexibility, and capital and operational cost efficiency. Meta is seeking an experienced, organized and driven development (program) manager to join the Data Center Site Development team and help build our rapidly scaling data center portfolio.

A successful Development Manager candidate demonstrates the ability to think both analytically and strategically, to dive into the details and also assess projects from a global view, and to develop creative solutions and navigate the challenges that accompany projects of large magnitude and scale. The Development Manager is also an experienced project manager who communicates effectively, forms partnerships, and influences and drives desired outcomes with internal and external stakeholders.

Responsibilities

• Site Evaluation & Selection
• Evaluate opportunities for new data center sites, campus expansions, and strategic land acquisitions by conducting market assessments, including analysis of power availability, fiber connectivity, labor markets, land costs, tax environments, and natural hazard exposure
• Lead the diligence and development process to vet prospective sites and assess site risks and opportunities by analyzing regional and site-specific information pertaining to:
• Permitting and land-use data
• Federal, state, and local tax structures, incentive programs, abatement opportunities, enterprise zone designations, and economic development agreements
• Energy availability, cost, and reliability — including renewable energy procurement pathways, grid capacity, interconnection timelines, and utility rate structures — as well as water supply, capacity, and long-term sustainability
• Natural hazard, floodplain, seismic, and climatological data
• Legal, physical risk, and financial implications, including title encumbrances, easement constraints, environmental liabilities, and geotechnical conditions
• Develop and maintain site evaluation scorecards and comparative frameworks that enable data-driven decision-making across multiple candidate locations
• Conduct preliminary desktop and in-person site visits to validate data findings and assess physical site conditions, access, and surrounding land use compatibility
• Regulatory & Permitting
• Facilitate compliance efforts related to real estate, land use, and utility regulatory matters
• Facilitate application and management of environmental permitting processes, including preparation of environmental impact assessments, stormwater management plans, wetland delineation reviews, air quality permits, noise studies, and endangered species consultations
• Facilitate interpretation of regulations and assess their impact on Meta's data center footprint, operations, and future expansion plans
• Monitor legislative and policy developments related to energy, water, land use, and data center operations, proactively identifying risks and opportunities for Meta's portfolio
• Ensure ongoing compliance with all conditions of approval, permit requirements, and development agreements throughout the construction and operational lifecycle of each site
• Utility & Infrastructure Negotiations
• Facilitate negotiations with electric utility companies to secure reliable, cost-effective power supply agreements, including terms related to capacity, redundancy, rate structures, renewable energy commitments, interconnection timelines, and infrastructure cost-sharing
• Facilitate negotiations with water and wastewater utility providers to establish supply agreements, secure adequate capacity for cooling and operational needs, and ensure compliance with discharge and conservation requirements
• Maintain strong working relationships with utility planning and engineering teams to stay ahead of infrastructure constraints and future capacity limitations
• Advocate for infrastructure improvements or upgrades necessary to support data center development, including transmission line extensions, substation upgrades, and water main improvements
• Stakeholder coordination & communication:
• Take the lead role in organizing cross-functional communications and tracking progress toward on-time delivery of projects by key internal and external stakeholders in support of site selection and development efforts
• Work closely with the Site Selection Manager and other key project team members to ensure alignment among all internal stakeholders and to identify creative, efficient ways to overcome obstacles in the site development process
• Coordinate cross-functional responses to external parties such as government authorities, utility companies, regulatory bodies, industry associations, economic development organizations, and community groups
• Serve as the primary liaison between internal teams and external consultants (land-use attorneys, environmental engineers, civil engineers, lobbyists, and real estate brokers) to ensure deliverables are completed on time and to specification
• Facilitate regular project status meetings, maintain action item trackers, and produce executive-level progress reports for leadership review
• Strategy & Portfolio Management
• Support the development of Meta's near-term and long-term data center location strategy and leased portfolio plan
• Support the preparation of project recommendations, business cases, and investment proposals for presentation to senior management for approval
• Support a portfolio of existing sites under construction or in operation to facilitate on-time and quality delivery
• Track and monitor ongoing site development activities, including agreement management, milestone tracking, financial obligation compliance, and renewal/amendment negotiations
• Maintain a comprehensive database of site-specific entitlements, permits, agreements, and regulatory commitments for all sites within the assigned portfolio
• Process Improvement & Tools
• Develop scalable, efficient tools and processes to improve delivery, communication, and knowledge management for data center site development activity
• Create and maintain standardized templates, checklists, and workflows for site evaluation, permitting, and stakeholder engagement
• Identify opportunities to leverage technology to enhance team productivity and decision-making
• Document lessons learned from completed projects and incorporate best practices into future development activities
• This role requires 25-50% travel

Minimum Qualifications

• Bachelor's degree in Real Estate, Engineering, Computer Science, Operations or Business
• 5+ years of experience in critical facility site development, commercial real estate development, infrastructure development, data center site selection, or equivalent experience
• Experience in managing multiple projects and coordinating with internal staff, external consultants, vendors, and other stakeholders across multiple time zones
• Experience with a range of project management tools and software, (e.g., Google Suite, Excel, PowerPoint, project management software, etc.)

Preferred Qualifications

• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• 7+ years of experience in critical facility site development, commercial real estate development, infrastructure development, data center site selection, or equivalent experience
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Advanced / Master’s degree in the academic fields listed above
• 7+ years of experience with evaluation and planning for land use diligence, power and water utilities, cooling technology, site development, entitlements, permitting

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

• Lead and manage CSA construction activities
• Coordinate with design, engineering, procurement, and other construction disciplines to ensure seamless project execution.
• Review and validate CSA design documents, drawings, and specifications.
• Oversee site preparation, foundation, structural steel, concrete, architectural finishes, and cleanroom construction.
• Ensure compliance with local building codes, safety regulations, and environmental standards.
• Manage subcontractors and vendors, including scheduling, performance monitoring, and issue resolution.
• Conduct regular site inspections and quality audits.
• Track progress, manage change orders, and report on project status to stakeholders.
• Collaborate with internal teams and external consultants to resolve technical and construction challenges.
• Drive continuous improvement in construction methods, safety practices, and cost efficiency.

About us

Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive.

About the role

We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments, course information, and student support services. This role is essential in maintaining our reputation for outstanding customer service and ensuring that every interaction reinforces our commitment to educational excellence.

Key responsibilities

Parent Communication & Enquiries

• Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.

• Provide accurate information about the centre's programmes and schedules.

• Address parents' questions and concerns in a professional and empathetic manner.

Student Enrolment & Lead Follow-Up

• Follow up with prospective parents who have expressed interest in the centre's programmes.

• Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.

• Guide parents through the enrolment process and assist with registration matters.

• Maintain timely follow-up with leads and ensure no enquiries are missed.

Customer Service & Relationship Management

• Understand parents' concerns and learning goals for their children.

• Handle objections professionally and confidently.

• Provide a positive customer experience throughout the enquiry and enrolment journey.

• Escalate complex cases appropriately when required.

Administrative Support

• Update customer records and notes accurately in the system.

• Track enquiries, appointments, consultations, and enrolments.

• Support the operations team with customer-related administrative matters when required.

What we offer

At Achievers Dream Learning Centre, we believe in supporting our team members to succeed. We offer a range of benefits designed to enhance your professional experience and work-life balance. We provide ongoing training and development to ensure you have the skills and knowledge needed to excel in your role. Our supportive work environment encourages collaboration and personal growth, and we value the contributions of every team member.

Apply now

If you are a customer-focused professional with a passion for delivering excellent service in the education industry, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to the Achievers Dream Learning Centre recruitment team. Join us in making a difference in students' lives whilst building a rewarding career in education support services!

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Meta designs, builds, leases and operates innovative and efficient data centers. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring capacity availability, speed to market, risk management, flexibility, and capital and operational cost efficiency. Meta is seeking an experienced, organized and driven development (program) manager to join the Data Center Site Development team and help build our rapidly scaling data center portfolio.

A successful Development Manager candidate demonstrates the ability to think both analytically and strategically, to dive into the details and also assess projects from a global view, and to develop creative solutions and navigate the challenges that accompany projects of large magnitude and scale. The Development Manager is also an experienced project manager who communicates effectively, forms partnerships, and influences and drives desired outcomes with internal and external stakeholders.

Responsibilities

• Site Evaluation & Selection
• Evaluate opportunities for new data center sites, campus expansions, and strategic land acquisitions by conducting market assessments, including analysis of power availability, fiber connectivity, labor markets, land costs, tax environments, and natural hazard exposure
• Lead the diligence and development process to vet prospective sites and assess site risks and opportunities by analyzing regional and site-specific information pertaining to:
• Permitting and land-use data
• Federal, state, and local tax structures, incentive programs, abatement opportunities, enterprise zone designations, and economic development agreements
• Energy availability, cost, and reliability — including renewable energy procurement pathways, grid capacity, interconnection timelines, and utility rate structures — as well as water supply, capacity, and long-term sustainability
• Natural hazard, floodplain, seismic, and climatological data
• Legal, physical risk, and financial implications, including title encumbrances, easement constraints, environmental liabilities, and geotechnical conditions
• Develop and maintain site evaluation scorecards and comparative frameworks that enable data-driven decision-making across multiple candidate locations
• Conduct preliminary desktop and in-person site visits to validate data findings and assess physical site conditions, access, and surrounding land use compatibility
• Regulatory & Permitting
• Facilitate compliance efforts related to real estate, land use, and utility regulatory matters
• Facilitate application and management of environmental permitting processes, including preparation of environmental impact assessments, stormwater management plans, wetland delineation reviews, air quality permits, noise studies, and endangered species consultations
• Facilitate interpretation of regulations and assess their impact on Meta's data center footprint, operations, and future expansion plans
• Monitor legislative and policy developments related to energy, water, land use, and data center operations, proactively identifying risks and opportunities for Meta's portfolio
• Ensure ongoing compliance with all conditions of approval, permit requirements, and development agreements throughout the construction and operational lifecycle of each site
• Utility & Infrastructure Negotiations
• Facilitate negotiations with electric utility companies to secure reliable, cost-effective power supply agreements, including terms related to capacity, redundancy, rate structures, renewable energy commitments, interconnection timelines, and infrastructure cost-sharing
• Facilitate negotiations with water and wastewater utility providers to establish supply agreements, secure adequate capacity for cooling and operational needs, and ensure compliance with discharge and conservation requirements
• Maintain strong working relationships with utility planning and engineering teams to stay ahead of infrastructure constraints and future capacity limitations
• Advocate for infrastructure improvements or upgrades necessary to support data center development, including transmission line extensions, substation upgrades, and water main improvements
• Stakeholder coordination & communication:
• Take the lead role in organizing cross-functional communications and tracking progress toward on-time delivery of projects by key internal and external stakeholders in support of site selection and development efforts
• Work closely with the Site Selection Manager and other key project team members to ensure alignment among all internal stakeholders and to identify creative, efficient ways to overcome obstacles in the site development process
• Coordinate cross-functional responses to external parties such as government authorities, utility companies, regulatory bodies, industry associations, economic development organizations, and community groups
• Serve as the primary liaison between internal teams and external consultants (land-use attorneys, environmental engineers, civil engineers, lobbyists, and real estate brokers) to ensure deliverables are completed on time and to specification
• Facilitate regular project status meetings, maintain action item trackers, and produce executive-level progress reports for leadership review
• Strategy & Portfolio Management
• Support the development of Meta's near-term and long-term data center location strategy and leased portfolio plan
• Support the preparation of project recommendations, business cases, and investment proposals for presentation to senior management for approval
• Support a portfolio of existing sites under construction or in operation to facilitate on-time and quality delivery
• Track and monitor ongoing site development activities, including agreement management, milestone tracking, financial obligation compliance, and renewal/amendment negotiations
• Maintain a comprehensive database of site-specific entitlements, permits, agreements, and regulatory commitments for all sites within the assigned portfolio
• Process Improvement & Tools
• Develop scalable, efficient tools and processes to improve delivery, communication, and knowledge management for data center site development activity
• Create and maintain standardized templates, checklists, and workflows for site evaluation, permitting, and stakeholder engagement
• Identify opportunities to leverage technology to enhance team productivity and decision-making
• Document lessons learned from completed projects and incorporate best practices into future development activities
• This role requires 25-50% travel

Minimum Qualifications

• Bachelor's degree in Real Estate, Engineering, Computer Science, Operations or Business
• 5+ years of experience in critical facility site development, commercial real estate development, infrastructure development, data center site selection, or equivalent experience
• Experience in managing multiple projects and coordinating with internal staff, external consultants, vendors, and other stakeholders across multiple time zones
• Experience with a range of project management tools and software, (e.g., Google Suite, Excel, PowerPoint, project management software, etc.)

Preferred Qualifications

• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• 7+ years of experience in critical facility site development, commercial real estate development, infrastructure development, data center site selection, or equivalent experience
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Advanced / Master’s degree in the academic fields listed above
• 7+ years of experience with evaluation and planning for land use diligence, power and water utilities, cooling technology, site development, entitlements, permitting

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Job Scope:

• You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.
• You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

Requirements

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

[Job ID: 1634626]

Responsibilities

• Manage daily call centre operations, including resource planning, equipment sourcing, and strategy execution
• Develop and implement operational strategies to improve service levels, efficiency, and customer satisfaction
• Conduct needs assessments, performance reviews, and cost-benefit analyses
• Set, track, and achieve KPIs such as response time, service level, sales, and quality standards
• Ensure accurate documentation and timely updates of communications, records, and data
• Monitor call quality through random audits to minimise errors and improve performance
• Oversee recruitment processes, including drafting job advertisements and coordinating with HR
• Evaluate staff performance, identify training needs, and organise development programmes
• Analyse operational data and prepare performance reports for management
• Resolve complex customer complaints and escalations effectively
• Plan workforce scheduling, including shift patterns and headcount allocation
• Coach, motivate, and retain team members to maintain high engagement and performance
• Support the Customer Service Director in driving process alignment initiatives
• Lead and support projects such as new product or technology implementations
• Demonstrate hands-on leadership by actively supporting team operations when required

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Customer Service, or related field
• 6–10 years of experience in customer service or call centre operations
• At least 3–5 years of managerial or leadership experience
• Proven track record in managing KPIs such as service level, response time, customer satisfaction, and quality metrics
• Experience in workforce planning, performance management, and operational reporting

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

Training program (paid training)

5-weeks training program on bank's product and services, CRM systems and on-the-job training.

Shift timing (PH Weekend Shift)

- Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

- Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between

- Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive)

- Or otherwise advised by the client

Working location

- Nearest MRT: Punggol Coast MRT

- Applicants should be comfortable with a North-East region work location

Job description (Non-sales role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Our client is a well established data centre and IT infrastructure company that focuses on providing carrier-neutral data centre services, network connectivity, managed services and related technology solutions.

They are looking for a motivated Data Center Engineer to support the day-to-day operations and maintenance of mission-critical data centre infrastructure. In this role, you will be responsible for ensuring the reliable operation, maintenance, and optimisation of data centre facilities.

Key Responsibilities

Data Centre Operations & Reliability

• Oversee day-to-day operations of critical infrastructure including power, cooling, fire suppression, and monitoring systems.
• Ensure high availability and resilience of all active and redundant systems.
• Lead response to alarms, incidents, and emergencies, performing root cause analysis and corrective actions.

Maintenance & Engineering

• Plan and execute preventive and corrective maintenance activities.
• Review maintenance procedures and implement improvements to enhance system reliability and efficiency.
• Manage testing of backup systems (UPS, generators, switchgear, CRAC, etc.).

Customer & Stakeholder Support

• Coordinate customer installations, move-ins, turn-ons, and infrastructure changes.
• Ensure contracted SLAs and KPIs are met or exceeded.
• Liaise with internal teams, vendors, and customers to support operational requirements.

Projects & Change Management

• Support data centre projects, upgrades, and capacity expansion works.
• Review technical designs, method statements, and risk assessments.
• Oversee contractors and ensure works are carried out safely and in accordance with standards.

Safety, Compliance & Reporting

• Ensure strict adherence to workplace safety, SOPs, and regulatory requirements.
• Prepare incident reports, operational logs, and performance reports.
• Participate in shift coverage and on-call rotation as required.

Requirements

• Willing to work 24/7 rotating shifts
• Willing to work at both locations
• At least 2-3 years of relevant experience for a data centre

Work Locations

Bedok/Woodlands

(Rotation of location will be required)

Working Hours

Morning Shift: 8.30am - 8.30pm

Night Shift: 8.30pm - 8.30am

(Shifts will rotate every 2 weeks)

Shift pattern: work 3 days rest 3 days, work 2 days rest 2 days

Salary

Up to $4800

Benefits

AWS, Variable Bonus, Allowances, Flexi benefits, 21 days annual leave

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

Global Security Operations Centre (GSOC) Analyst, Asia-Pacific

The APAC Global Security Operations Centre (GSOC) Analyst will be based in Kuala Lumpur,Malaysia providing regional threat detection, intelligence collection and analysis, risk incident triage and escalation as well as crisis management support (administrative & operational) for the firm across APAC. The Analyst supports and works integrally with the 24/7/365 APAC GSOC team based in Singapore. This is an opportunity to grow within a mature corporate security operation and work with seasoned regional security experts, gaining competency to key aspects of mature corporate security operations. The successful candidate should be a self-driven and resilient individual, with the ability to perform under pressure and deliver across competing priorities.

• Threat Detection & Reporting: Proactively gather and analyze information from various internal/external sources and draft reports to provide management and global contacts with useful, timely and actionable intelligence.

• Incident Management: Support regional senior management and line-of-business (LOB) stakeholders by triaging risks and underpinning business continuity during incident or crisis.

• Crisis Management Operational Support: Perform incident case and records management, progress logging, and stakeholder messaging and enterprise mass notification.

• Travel Security: Manage and administer travel security operations including tracking, assisting and advising international travelers on any incident or crisis.

• Regional Aptitude: Coordinate with other regional GS leaders or GSOCs fortrans-national incidents or crises or other aspects of security operations.

• Cross-Team Collaboration: Work closely with other incident management partners such as Real Estate, Global Technology Infrastructure, Resiliency, LOB Business Resiliency and Global Security managers to ensure effective coordination and operations.

• Manage any other duties or projects as directed by APAC Global Security senior managers, including Technical and Physical Security tasks.

Requirements

• Minimum of Bachelor’s degree or post-graduate level qualification, particularly in relevant fields e.g. security studies, international relations, geomatics,criminology or social sciences. 

• Strong knowledge and interest in security and geo-political developments across APAC with strong initiative to independently assess emerging themes, events and incidents with potential to impact business, client and third-party locations and travelers across region.

• Ability to work effectively under pressure in a fast-paced environment while consistently producing error-free work and meeting deadlines. 

• Strong analytical, interpersonal skills and comprehensive computer skills (good understanding of all Microsoft applications and willingness to work in a high-technology role regularly utilizing new tools and applications).