Total 38 Senior Executive beverage manager job vacancies in Hong Kong

職位描述：

• 處理國際品牌產品
• 規劃和監控公司在社群媒體和數位行銷領域的持續存在
• 投放優化後的線上廣告，以提高公司和品牌知名度
• 與銷售和市場部門緊密合作，以實現他們的目標
• 協助規劃和執行行銷活動和促銷活動。
• 協調線上和線下行銷活動，包括活動和數位行銷活動。
• 準備行銷報告、活動分析和每月績效更新。
• 確保所有行銷資料均符合公司品牌指南。
• 協助制定預算計劃和監控行銷費用。
• 必要時協助管理階層完成臨時行銷任務。

要求：

• 行銷/大眾傳播/商業研究或同等專業的文憑/學位。
• 所需語言： 英語和馬來語
• 最好是40歲以下的候選人。
• 必備技能：Microsoft Office
• 至少3-7年數位行銷工作經驗
• 需要具備良好的社群媒體知識。
• 樂於學習，善於團隊合作，能夠獨立工作，並能適應非正常工作時間，充滿熱情。
• 積極性和樂觀態度
• 有直播主持經驗者優先考慮。
• 願意在芙蓉工作

請將您的履歷寄至karmeng.wong@ultragallant.com.my

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

要求

1. 至少兩年建築業經驗
2. 具備紮實的技術知識和對工程原理、專案管理方法和施工流程的深刻理解。
3. 優秀的解決問題、決策與溝通能力
4. 具備在團隊環境中協作工作和領導跨職能專案的能力
5. 土木工程或相關領域最低文憑

職責

1. 負責管理分配專案的各個方面，包括規劃、協調、預算和資源分配。
2. 與客戶、承包商和利害關係人聯絡，以確保有效溝通和及時解決問題。
3. 監控專案進度，識別並降低風險，並根據需要採取糾正措施。
4. 監督現場團隊的工作，包括監管承包商並確保遵守安全和品質標準。
5. 為專案團隊提供技術專長和指導
6. 發現流程改善機會，並為公司的整體發展和成功做出貢獻。

福利待遇

• 津貼（差旅補助等）
• 醫療保險
• 產假
• 育嬰假
• 年度績效獎金

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Food & Beverage Executive is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.

What will I be doing?

As the Food & Beverage Executive, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the guests always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Understand dietary requirements and offer appropriate suggestions.
• Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
• Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
• Ensure that all team members are briefed for the details of the shift ahead.
• Make sure that all areas are cleaned and maintained in accordance with operating procedure.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

An Food & Beverage Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 1-2 years in a similar position at a 4/ 5-star category hotel.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

Job Description

Accounts Payable (AP)

• Process supplier invoices, credit notes, and debit notes accurately and timely
• Perform 3-way matching (Invoice, PO, GRN) and ensure proper approval
• Prepare weekly/monthly payment runs in accordance with agreed credit terms
• Handle petty cash management, including reimbursement, top-up, recording, and reconciliation
• Reconcile supplier statements and resolve discrepancies promptly
• Handle supplier enquiries and maintain good vendor relationships
• Ensure AP records are properly maintained and compliant with internal controls
• Prepare bank applications and related payment documentation
• Coordinate with banks on payment processing and confirmations
• Perform intercompany reconciliation, including billing, settlement, and variance analysis
• Resolve intercompany differences in a timely manner and support month-end closing

Accounts Receivable (AR)

• Issue customer invoices and credit notes accurately and on time
• Monitor customer accounts and follow up on overdue balances
• Prepare AR aging reports and escalate long-outstanding items
• Perform customer statement reconciliation and resolve billing discrepancies
• Coordinate with Sales and Operations on billing, returns, and credit issues
• Support credit control and collection activities

General / Finance Support

• Support month-end closing activities for AP and AR
• Assist with audit schedules and documentation
• Maintain proper filing and documentation (physical and digital)
• Participate in finance process improvement and system digitalisation
• Perform other ad-hoc finance duties as assigned

Education and Experience

• Knowledge of accounts payable and accounts receivable
• Knowledge of general accounting procedures
• Knowledge of relevant accounting software will be advantage (such as Navision)
• Knowledge of payment via Trust Receipt
• Proficient in data entry and management
• 1-3 years general accounting experience

Key Accounts Payable Skills and Competencies

• Organized and know how to prioritized work
• Attention to detail and accuracy
• Able to handle high volume
• Communication skills
• Vendor relationship skills
• Team work
• Professional integrity
• Ability to meet deadlines

About Us

We are a leading FMCG distributor in Singapore, representing several international food brands with our stronghold in frozen and chilled categories. Our products are available across major grocery retailers and HORECA sector. Join us and be part of a dynamic team driving growth for global brands in the local market.

Role Overview

Reporting to the Trade Marketing Manager, you will play a key role in developing and executing trade marketing strategies to strengthen brand presence and drive sales performance across our distribution channels.

Key Responsibilities

• Develop channel strategies and trade promotions for retail channel and other trade channels to achieve sales objectives and brand presence.
• Monitor competitor activities and market trends.
• Collaborate with Channel Sales Managers to analyse brand performance, identify gaps, and implement corrective measures.
• Track and evaluate the effectiveness of trade promotions and marketing activities.
• Work closely with brand principals on advertising and promotion plans, including budget management.
• Monitor A&P expenses to ensure alignment with budget.
• Partner with Demand Planners to achieve sales forecast accuracy.
• Prepare business review materials for key customers and brand principals, including sales analysis and trade activity reports.
• Coordinate with Channel Sales and Trade Marketing Operations teams to ensure flawless execution of trade plans.

What We’re Looking For

• Creative thinker with strong consumers insight.
• Organized, meticulous and resourceful.
• Excellent communication and interpersonal skills.
• Minimum 2 years of experience in B2C marketing; FMCG experience is a plus.

Reporting to the Head of Operations, the Logistics Executive (Inventory) is responsible for Inventory Management, including the movement of inventory from Inbound, Storage and Outbound. To ensure that established Inventory Management processes are followed both in the ERP/WMS systems and physical process. Constant review existing processes for improvements or establish new processes based on business needs.

Job Description

Inventory Management:

·      Monitor and maintain accurate inventory levels

·      Track stock movements to prevent shortages or overstocking

·      Conduct regular inventory audits to ensure accuracy

Order Processing:

·      Receive and process customer orders in a timely and accurate manner in WMS Pre-wave Module.

Shipping and Delivery Coordination:

·      Arrange and coordinate shipments, including selecting appropriate Trucks and provide timely updates to customers or stakeholders

·      Handle issues such as updating customer service on the change of shipping date or moving the deliver for next day for out-of-stock situations.

Transportation Management:

·      Plan and optimize transportation routes to ensure timely and cost-efficient delivery using WMS routes set up.

Problem-Solving and Issue Resolution:

·      Resolve issues related to inventory discrepancies, shipment delays, or damaged goods.

·      Provide timely report to the respective warehouse team lead.

Communication and Collaboration:

·      Collaborate with internal departments (e.g., customer service, sales, purchasing, warehouse) to ensure smooth logistics operations

·       Other assignments that may be required by HOD. 

Requirements

To function well, this position requires:

·      Min. Diploma in Logistics/Supply Chain Management and or,

·      Min. 5 years of experience in related field, preferably F&B Operational related role.

·      Possess positive attitude and initiative

·      Ability to lead and work well as a team

·      Possess good communication skills – both written and verbal

The Logistics Executive is responsible to ensure that agreed expectations are established and achieved.  Heads of Departments will use the evaluation instruments that are relevant to their departments for this evaluation.

Work location: Bedok

Working hours: Mon-Fri (11am to 8pm) & Sat (9am to 1pm).

Handle full sets of HR matters.

Handle payroll functions and ensure timely/accurate processing of payroll transactions and leave management.

Ensure compliance and timely submission of monthly CPF and Tax filings (IR8A and IR21) for all employees.

Prepare and administer HR related letters (i.e. employment contracts, confirmation, promotion etc.), memos and/or notices.

Manage claims from employees and assist in all insurance-related claims.

Manage payroll-related government claims (Levy Waiver / NS / Maternity / Paternity / Childcare Leave) and all kinds of government grants.

Manage all work pass related matters including new applications, renewals and cancellation. May need to manage the repatriation of work permit holders (if any)

Analysis of Manpower resource allocation and visa quotas.

Good knowledge of MOM employment act

Ensuring training is implemented and to ensure all necessary certificates and / or Licenses are obtained by the Company under full compliance of regulations.

Maintaining employee record, employee payment details and health records, employee relation and communication.

Support and deliver HR services including on-boarding/off-boarding, recruitment, employee relations & welfare, disciplinary and grievance handling etc.

Organise and maintain HR information.

Be the contact person on all relevant statutory board matters with government bodies such as CPF, MOM, IRAS etc. & Participate in various statutory surveys and government grant submissions.

General office administration and business support.

Perform other Ad-Hoc duties as assigned

Job Requirements:

Diploma in any discipline

Minimum 2 years of relevant HR experiences across various domains

Strong knowledge in the Labour law and employment-related regulations

Good interpersonal and communication skills

People-oriented, pleasant disposition and able to thrive in fast-paced environment

Highly Independent

1. Menu Development & Culinary Direction

• Recipe Creation: Design innovative recipes and plan menus that align with the establishment's concept and seasonal ingredient availability.
• Plate Presentation: Determine exact plating and aesthetic standards to enhance the overall dining experience.
• Quality Control: Taste and inspect dishes continuously before they leave the kitchen to ensure they meet rigorous standards. [1, 2, 3, 4, 5]

2. Staff Management & Leadership

• Hiring & Training: Recruit, hire, and mentor kitchen personnel, including sous chefs, line cooks, and dishwashers.
• Scheduling: Set staffing schedules to ensure adequate coverage and labor optimization across all operating hours.
• Team Building: Lead pre-shift meetings, encourage teamwork, and foster a positive, productive work environment. [1, 2, 3, 4]

3. Financial & Inventory Control

• Budgeting: Collaborate with general managers and owners on financial planning, setting food costs, and managing overhead.
• Inventory Management: Monitor stock levels, order food supplies from vendors, and evaluate ingredient quality.
• Cost Control: Keep a strict eye on changing food prices and monitor the profitability of menu offerings to ensure financial targets are met. [1, 2, 3, 4]

4. Health, Safety, & Compliance

• Sanitation Standards: Implement and enforce rigorous hygiene and sanitation policies throughout the kitchen.
• Regulatory Compliance: Ensure the kitchen staff follows all local food safety laws, health department regulations, and equipment safety protocols.
• Issue Resolution: Handle customer complaints related to food swiftly and professionally. [1, 2, 3, 4]

An F&B Executive oversees the daily operations of food and beverage outlets. Their core responsibilities include

managing front-of-house staff, ensuring strict hygiene standards, controlling inventory and costs, and delivering exceptional customer service

. They act as the vital bridge between upper management and the serving staff.

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Daily Operations

• Floor Management: Supervise daily opening, closing, and shift handovers, ensuring service runs smoothly and efficiently.
• Customer Engagement: Interact with guests, handle special requests, and address feedback or complaints to ensure high satisfaction.
• Event Coordination: Plan and execute banquet events, private parties, or corporate gatherings, working closely with kitchen and service teams. [1, 2, 3, 4, 5]

Staff Leadership

• Training and Development: Train, mentor, and motivate waitstaff, bartenders, and hosts.
• Scheduling: Plan staff duty rosters based on peak hours and business demands.
• Performance Evaluation: Monitor grooming, attire, and service delivery, providing regular coaching to maintain brand standards. [1, 2, 3, 4, 5]

Financial & Inventory Management

• Stock Control: Conduct regular scheduled inventories, order supplies, and requisition items as needed.
• Cost Control: Implement and strictly enforce the FIFO (First In, First Out) method to minimize food wastage and spoilage.
• Sales Tracking: Assist in managing labor and supply costs alongside the Restaurant Manager or Unit Manager, and monitor revenue goals. [1, 2, 3, 4, 5]

Compliance & Safety

• Hygiene Standards: Enforce strict compliance with local health codes, food safety, and sanitation regulations.
• Safety Policies: Report accidents, injuries, or unsafe working conditions to management immediately and ensure staff adhere to emergency and security procedures. [1, 2, 3]

Job Scope

· Perform daily accounting & finance duties including receivables and payables processes, general ledger, tax and bank reconciliation, etc.;

· Prepare timely month-end and year-end financial and management reports for subsidiaries;

· Consolidate accounts and ensure compliance with accounting standards;

· Assist in group consolidation reports;

· Manage timely closing process and reconciliations, including for intercompany transactions;

· Ensure compliance with relevant statutory, regulations as well as corporate policies.

· Liaise with auditors on audit and tax queries;

· Liaise with banks on banking transactions;

· Support the operational teams in maintaining strong vendor relationships.

· Other ad-hoc assignment

Job Requirements:

· Diploma in Accounting & Finance or equivalent;

· At least 2 years of experience in accounting & finance;

· Strong understanding of accounting principles;

· Ability to work in a dynamic environment;

· Ability to work independently with a high degree of accuracy and efficiency;

HR cum Admin Executive [ Info tech | 5 days week | Lunchprovided]

Location: Near Bright hill MRT / Bishan MRT

Responsibilities:

Assist in handling full spectrum of HR and general administrative matters for the department

Maintain accurate records of staff particulars in the payroll systems, check and report any discrepancies to management

Monitor staff attendance / leave records / lateness /Overtime record and compute the necessary deductions.

Process work pass applications, renewal and cancellations and liaise with Ministry of Manpower for work pass related issues

Submit employees’ yearly income tax to IRAS (including IR21)

Handle payroll and CPF submission

Prepare employment agreements, letters and other necessary documents

Manage staffs’ insurance

Register food and hygiene course for staff.

Arrange and verify outlets’ Supplier Invoices

Support basic accounts and general admin duties to ensure smooth daily operations

Perform any other ad-hoc duties as assigned

Requirements:

At least 2 years of experience, preferably in the F&B industry

Preferably with experience handling payroll by using HR software, preferably Info-tech

Proficient in MS Word/ MS Excel

Must work Independently

Interested, please whatsapp 98326806 or emailchiewyan@hillcity.com.sg

Additional information:

5 days work week

Lunch provided

Positive and learning environment

Located near to Bright Hill / Bishan MRT

Salary will commensurate with experiences

Job Description

Accounts Payable (AP)

• Process supplier invoices, credit notes, and debit notes accurately and timely
• Perform 3-way matching (Invoice, PO, GRN) and ensure proper approval
• Prepare weekly/monthly payment runs in accordance with agreed credit terms
• Handle petty cash management, including reimbursement, top-up, recording, and reconciliation
• Reconcile supplier statements and resolve discrepancies promptly
• Handle supplier enquiries and maintain good vendor relationships
• Ensure AP records are properly maintained and compliant with internal controls
• Prepare bank applications and related payment documentation
• Coordinate with banks on payment processing and confirmations
• Perform intercompany reconciliation, including billing, settlement, and variance analysis
• Resolve intercompany differences in a timely manner and support month-end closing

Accounts Receivable (AR)

• Issue customer invoices and credit notes accurately and on time
• Monitor customer accounts and follow up on overdue balances
• Prepare AR aging reports and escalate long-outstanding items
• Perform customer statement reconciliation and resolve billing discrepancies
• Coordinate with Sales and Operations on billing, returns, and credit issues
• Support credit control and collection activities

General / Finance Support

• Support month-end closing activities for AP and AR
• Assist with audit schedules and documentation
• Maintain proper filing and documentation (physical and digital)
• Participate in finance process improvement and system digitalisation
• Perform other ad-hoc finance duties as assigned

Education and Experience

• Knowledge of accounts payable and accounts receivable
• Knowledge of general accounting procedures
• Knowledge of relevant accounting software will be advantage (such as Navision)
• Knowledge of payment via Trust Receipt
• Proficient in data entry and management
• 1-3 years general accounting experience

Key Accounts Payable Skills and Competencies

• Organized and know how to prioritized work
• Attention to detail and accuracy
• Able to handle high volume
• Communication skills
• Vendor relationship skills
• Team work
• Professional integrity
• Ability to meet deadlines

Company Overview

The client is a foodservice distributor specialising in beverages, offering a diverse portfolio including "Monin" syrups, purees, sauces, and powders. Finest Call and Master of Mixes from the US. Local manufacture of varieties of chilli fresh juices, concentrates, and tetra-pack juices. Also available: UHT full-cream milk, Jersey milk, whipping cream, citron tea, etc.

Job Summary

Drive sales growth by identifying market trends and opportunities, strengthening client relationships, and supporting marketing initiatives to expand the company’s beverage product reach.

Responsibilities

• Execute sales strategies to increase revenue from the company’s beverage products
• Analyze current market trends to identify opportunities for new product development and business growth
• Support marketing efforts by managing and enhancing social media platform content to engage target audiences
• Strengthen and maintain relationships with existing bar and café clients to ensure customer satisfaction and repeat business
• Identify and secure new client outlets in targeted districts to expand market presence
• Plan and implement the introduction of new products or promotional campaigns to drive sales
• Collect and analyze market intelligence, including pricing, competitor activities, and customer preferences, to inform sales strategies

JOB DESCRIPTION

Job Title

Food & Beverage Executive

Occupation

F&B EXECUTIVE

Job Description & Requirements

Job Description & Requirements
Coordinating daily restaurant operations

Delivering superior food and beverage service and maximizing customer satisfaction
Responding efficiently and accurately to restaurant customer complaints
We are looking for a F&B Executive to be under training to lead all aspects of our business. You will deliver a high-quality service standards and motivate our staff to provide excellent customer service. Your responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards.To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the front line operations efficiency and back of the house management experience is also essential, as you will set work schedules, oversee food prep and make sure we comply with health and safety regulations.We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant marketing efforts
Recommend ways to reach a broader audience
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations

1. Requirements

Degree holder or equivalent
Strong leadership, motivational and people skills
Keen interest to learn operational and management skills
Ability to multi-task and excellent organizational skills
Ability to adapt in fast - paced and fast - changing environment
Able to keep up with operations/shift hours
Ability to cope with stress and unforseen circumstances

2. SKILLS
Ability to MultitaskManagement SkillsLeadershipMicrosoft ExcelQuality ControlRestaurantsStressHousekeepingInterpersonal SkillsInventoryOperations ManagementSanitationComplianceCashieringCustomer SatisfactionTeam PlayerCustomer ServiceHospitality

3. KEY INFORMATION

Job Function F&B Position

Level Executive

Minimum Years of Experience 2

Employment Type Full Time

Minimum Qualification Level Bachelor's Degree or equivalent

Field of StudyBusiness & Administration n.e.c. (including entrepreneurship), Hospitality Mgt, Culinary Skills Degree

Monthly Salary Range (SGD)$2,800 - $3,800

Government Support No schemes selected

4. WORKPLACE DETAILS
Workplace Address Local

Postal Code 408528

Block/House No: 1 Engku Aman Turn, #01-03

Building Name: Wisma Geylang serai

2.

SKILLS

Ability to Multitask

Administration

Compliance

Customer Satisfaction

Customer Service

Cut

Entrepreneurship

Leadership

Management Skills

Marketing

Sanitation

Stress

3.

KEY INFORMATION

Job Post Duration

14 Calendar Days

Number of Vacancies

10

Job Function

F&B

Position Level

Executive

Minimum Years of Experience

2

Employment Type

Full Time

Flexible Work Arrangement

Telecommuting

Minimum Qualification Level

Bachelor's Degree or equivalent

Field of Study

Business & Administration n.e.c. (including entrepreneurship)

Monthly Salary Range (SGD)

$2,800 - 3,800

Government Support

No schemes selected

4.

WORKPLACE DETAILS

Workplace Address

Local

This position involves multiple workplace locations in Singapore

5.

SCREENING QUESTIONS

Question 1

Are you prepared to work on weekends and Public Holidays

(Yes/No)

Question 2

Are you prepared to do multi-tasking work

(Yes/No)

Question 3

Are you prepared to do shift duties / split shift duties

(Yes/No)

About the Restaurant

Chef André Chiang is an award-winning chef, storyteller, mentor and game changer in the culinary arts realm who will be bringing his remarkable culinary vision to Raffles Hotel Singapore. Chef André has received numerous accolades across his illustrious career, including Asia’s Best Chef and industry recognition for his artistic culinary vision. Aimed at being a social and convivial space where guests are fully immersed in the dining experience, the new signature restaurant will present Chef André Chiang’s culinary philosophy and gastronomic mastery within the magnificent setting of the hotel’s new signature restaurant, housed in the elegant, neo-Renaissance Main Building.

Job Description

The Food and Beverage Service Executive supervises his/her team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guests’ dining experience expectations as well as to contribute to the achieving of the outlet’s set financial and other targets.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Provides excellent and high-quality service at all times to all of our guests based on established hotel standard operating procedures.
• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas.
• Liaises with the outlet manager to actively encourage a professional and dedicated team.
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees to consistently achieve the highest service and product delivery standards with the highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant's food and beverage offerings.
• Has extensive knowledge of the hotel’s food & beverage menus to provide knowledgeable service to our product, including liquors and cocktails, upselling products whenever possible and adequate.
• Remembers guests’ preferences and guests’ names to extend adequate personalized service.
• Takes guests’ Food & Beverage orders timely, professionally, accurately and assures correct input in the Point of Sales system including seat cover position or any allergens.
• Verifies guest satisfaction with each table as whenever adequate based on guests and sequence of service and when the main course is served.
• Makes sure all silver and glassware are polished, wiped and spotless.
• Keep all side stations clean at all times.
• Upkeeps and clears tables between courses throughout the dining experience.
• Picks up check before guests leave and wish every guest a warm farewell while thanking them for their visit.
• Follows through opening and closing duties.
• Adjusts service to suit guests’ requests and personalizes any interaction with the guest.
• Actively engages in upselling and adds value.
• Communicate any service shortfalls or possible negative guest perceptions to the manager on duty promptly.
• Ensures efficiency of work in dishwashing, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing every week, sending soil linen for exchange for clean ones, assisting in stock count inventory and collecting Food & Beverage requisition daily.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guest contact.
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow-up.
• Builds strong relationships with local guests and builds a loyal following as a foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, and operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model for the Food & Beverage Associates.
• Proactive, innovative with in-depth Food & Beverage and market knowledge.
• Observes colleague’s performances, grooming, and punctuality and communicates with the managers accordingly.
• Provides a high level of Safety and Security for guests and colleagues.
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conduct regular on-the-job training for colleagues to develop their skills and knowledge.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Ensures NEA rules and regulations are met and achieved.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field.
• Minimum 2 years of relevant experience in an international cuisine restaurant.
• At least 1 year of relevant experience in a similar capacity is an advantage.
• Additional improvement programs in Food & Beverage are an advantage.
• Working knowledge of Microsoft Office.
• Pre-opening experience preferred.
• Fine dining experience will be an advantage.
• Guests, people-oriented.
• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Technical service skills.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Displays initiative and creativity.
• Open minded.
• Committed.
• Team leader and team player. Builds strong rapport, and coordinates with the team.
• Able to work and thrive within a culturally diverse environment.
• Able to embrace and respond to change effectively.
• Flexible and adaptable to different working locations.
• Sense of urgency and ability to priorities.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.