Total 244 Senior Executive analyst job vacancies in Hong Kong

We are seeking a Senior System Analyst with strong experience in Linux administration, middleware platforms, and container orchestration to support and maintain enterprise infrastructure environments.

Key Responsibilities:

• Provide administration, support, and maintenance for Linux, Windows, IBM AIX, and Solaris operating systems.
• Deploy, configure, and manage middleware platforms such as IBM WebSphere, IBM MQ, Red Hat JBoss EAP, and JBoss A‑MQ.
• Install and maintain database platforms including IBM DB2, PostgreSQL, and MySQL.
• Manage LDAP services, including IBM Security Directory Server and Apache LDAP.
• Install, configure, and operate Kubernetes and Red Hat OpenShift (OCP) clusters.
• Perform system troubleshooting, patching, upgrades, and performance optimization across OS and middleware layers.
• Support bid and project activities, including infrastructure sizing, cross‑team coordination, and end‑to‑end infrastructure design discussions.

Requirements:

• 4 years of hands-on IT experience, ideally covering both OS and middleware administration.
• Strong understanding of application architecture, including authentication, web servers, databases, application servers, and messaging systems.
• Proficient in Unix/Linux shell scripting.
• Practical experience with Docker, Kubernetes, and OpenShift.
• Willingness to support legacy platforms while adopting modern cloud and container technologies.
• Cloud or platform certifications (AWS, Azure, GCP, Red Hat) are an advantage.
• Strong communication and collaboration skills to work with cross-functional teams.

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Description

This position reports to Operation Project Management Team Lead and interacts with Regional Product, Technology and Operation teams. Main responsibility covers change management and to ensure quality deliverables within project timeline. The role will have opportunity to participate in DocAI initiatives where we leverage the tool to reduce manual toil from day-to-day operational activities.

DBS is committed to an employee-oriented, high performance culture that emphasizes empowerment, quality, continuous improvement, and on-going development of a superior workplace.

Responsibilities

• Analyze and document business requirements for the Fund Services Project, ensuring alignment with regional and global operational standards and processes

• Collaborate with cross-functional teams, including IT, to design and implement solutions that enhance operational efficiency and client experience

• Develop and maintain process documentation, user guides, and training materials to support the implementation and ongoing management of the Fund Services Project

• Provide subject matter expertise and support to the regional Securities & Fiduciary Services Operations team, addressing operational challenges and driving continuous improvement

• Participate in the testing and validation of system enhancements and new product offerings, ensuring seamless integration with existing processes

• Analyze data, identify trends, and provide recommendations to optimize operational performance and mitigate risks

Requirements

• Minimum 5 years of experience in a similar role within the financial services industry, preferably in a project management or business analysis capacity

• Strong understanding of fund administration, securities processing, and fiduciary services operations

• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into technical solutions

• Proficient in project management methodologies and tools, with the ability to manage multiple tasks and priorities effectively

• Effective communication and stakeholder management skills, with the ability to collaborate with cross-functional teams

• Adaptable to change and able to work in a fast-paced, dynamic environment
  

  Apply Now​

  We offera competitive salary and benefits package and the professional advantages of adynamic environment that supports your development and recognises yourachievements.

POSITION SUMMARY:

Reporting to the Sr. Manager, APAC Strategy & Commercial Excellence, this role will be part of Teleflex APAC Strategy & Commercial Excellence function. This role is integral in providing analytics, insights, and project management support for the APAC regional strategy and marketing teams. This role may also be tasked with coordinating APAC regional leadership / business unit / functional teams, on an as-needed basis.

PRINCIPAL RESPONSIBILITIES:

Key responsibilities will include (but are not limited to)the following:

·       Serve as a data analytics expert to support across business units and for specific projects, through synthesizing & analyzing multiple data sources and providing actionable insights.

·       Manage APAC market models using internal and external data sources to determine market size and share, map out key opportunities, and track business performance.

·       Lead the development & maintenance of sales dashboards; generate and deliver monthly reports including commercial analytics and insights

·       Develop and implement APAC pricing database &framework to monitor pricing trends, create pricing models with scenario simulation, and provide insights to inform pricing strategies.

·       Conduct market research for effective strategy development, based on industry insights, market trends, competitive intelligence, policy developments, customer behaviors, portfolio analysis, etc.

·       Support APAC region’s strategic planning preparation and Go-To-Market strategies development.

·       Provide ad-hoc analysis, reports and project management support according to business needs.

KEY RELATIONSHIPS / INTERFACE:

·       APAC regional strategy and marketing teams

·       APAC regional leadership, business units, and functional teams on an as‑needed basis.

EDUCATION / EXPERIENCE REQUIREMENTS:

•       Bachelor's degree in Business, Sciences ,Engineering or a related field.

•       3-5 years experience in strategic planning, consulting or market intelligence within a medical device or pharmaceutical MNC or a healthcare consulting / market research firm.

•       Proficient analytical skills with the ability to derive actionable insights from complex datasets using a structured approach to problem solving and synthesis of quantitative and qualitative information.

•       Must have proficiency in using Excel, Power BI, PowerPoint, and other MS Office tools. Expertise in other data analysis and visualization tools is advantageous.

•       Exceptional communication, analytical andmulti-tasking skills, along with great attention to detail.

About Maybank Securities

Maybank Securities, a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Responsibilities

• Develop and deliver differentiated trading ideas, structures, and solutions to institutional clients
• Provide high-quality execution advisory across Asian markets, aligned with prevailing market conditions
• Execute client orders efficiently while sourcing liquidity and optimising outcomes
• Build and maintain strong client relationships through consistent engagement and market insight
• Demonstrate a solid understanding of market structure, trading systems, and order routing across exchanges
• Collaborate with internal stakeholders across the execution chain to ensure seamless trade flow and settlement
• Actively manage day-to-day desk activities with a strong focus on risk management and operational discipline

Requirements

• 3–5 years of experience in equity sales trading or a related front-office role
• Strong knowledge of Asian equity markets and institutional client servicing
• Proven ability to generate ideas and contribute to revenue growth
• Excellent communication and relationship management skills
• Detail-oriented with a strong awareness of market and operational risks
• CMFAS certification (Modules 1A, 5 and 6) required, or the ability to obtain them within a reasonable timeframe

Role Overview

As a Senior Business Analyst, you will be at the forefront of driving transformative technology solutions that enhance citizen services and strengthen government operations. You will collaborate with GovTech teams and partner agencies to address the nation’s most pressing digital challenges, serving as both a strategist and a hands-on leader.

Key Responsibilities

Strategic Leadership & Stakeholder Engagement

• Lead multi-agency stakeholder engagement to elicit, analyze, and document complex business requirements.

• Design and facilitate strategic workshops with senior stakeholders to align vision and priorities.

• Drive enterprise-wide change management initiatives, assessing organizational impact and developing adoption strategies.

Business Analysis & Solution Design

• Conduct deep analysis of business processes to identify systemic issues and design innovative, future-ready solutions.

• Translate requirements into functional specifications, epics, user stories, and acceptance criteria.

• Perform gap analysis and develop actionable roadmaps for solution design and implementation.

• Evaluate emerging technologies and industry best practices to recommend forward-looking solutions.

Documentation & Communication

• Produce clear documentation including process flows, data flows, wireframes, and architectural diagrams.

• Establish and maintain requirements traceability across complex project lifecycles.

• Communicate risks, dependencies, and progress effectively to diverse stakeholders.

Testing & Quality Assurance

• Design and oversee testing strategies covering functional, regression, integration, exploratory, and performance testing.

• Lead system integration testing and coordinate UAT with senior stakeholders across agencies.

• Champion defect management frameworks and continuous improvement in agile testing practices.

Data Analysis & Insights

• Perform advanced data analysis to uncover trends, insights, and opportunities for innovation.

• Use data-driven insights to inform solution design and enhance citizen and business service delivery.

Collaboration & Mentorship

• Partner with solution architects, engineers, and technical teams to ensure accurate implementation of requirements.

• Mentor junior analysts and QA team members, fostering professional growth and excellence.

What We’re Looking For

Education & Professional Background

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related fields.

• At least 7 years of progressive experience in business analysis, with proven ability to manage complex initiatives.

• Experience in consulting, software development, or solution design is advantageous.

Technical & Analytical Expertise

• Strong track record in Agile, product-centric environments.

• Experience with Government Technology Stack and Microsoft Azure environments.

• Advanced analytical, facilitation, and problem-solving skills, especially in discovery and prototyping.

• Expertise in requirements elicitation, documentation, and management for large-scale projects.

• Proficiency in BPMN, UML, and enterprise architecture frameworks.

• Working knowledge of AI tools and concepts.

• Advanced data analysis skills with proven impact on strategic decision-making.

Leadership & Stakeholder Management

• Exceptional leadership and stakeholder engagement skills, with the ability to influence senior executives.

• Experience designing and facilitating strategic workshops and managing complex stakeholder dynamics.

• Background in project or product management is a plus.

• Proven ability to mentor and manage multiple priorities effectively.

Testing & Quality Assurance

• Extensive experience designing test strategies, plans, and suites.

• Expertise in manual and automated testing for web, mobile, and API services.

• Deep understanding of agile testing methodologies (TDD, BDD, exploratory, shift-left).

• Strong track record in leading agile development environments.

Personal Attributes

• Proactive, resourceful, and self-motivated with a strong drive for excellence.

• Quick learner who thrives in dynamic environments.

• Passionate about innovation and delivering measurable business outcomes.

• Excellent communication, presentation, and negotiation skills for both executive and technical audiences.

• Strategic thinker focused on value creation and impact.

Preferred Qualifications

• Senior-level certifications (CBAP, PMI-PBA,IIBA-AAC, or equivalent).

• Expertise in data visualization platforms(Tableau, Power BI, etc.).

• Knowledge of government systems, policies, digital services, data governance, and cybersecurity frameworks.

• Strong understanding of cloud technologies, enterprise architecture, and modern application development.

• Proven success in leading public sector digital transformation initiatives.

• Proficiency in design thinking, service design, and user-centered design methodologies.

• Experience with performance testing tools (JMeter, Gatling, k6, Locust).

• Hands-on experience with complex case management systems and enterprise-level implementations.

• Background in vendor management and procurement processes.

• Demonstrated ability to drive organizational change and process improvement.

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• To support/enhance the Life Integral System in particular for Product Launch (Including Whole Life, Endowment and specifically Investment Link Products) and Day 2 enhancements.
• Able to work effectively with the internal IT & Business teams, as well as, vendor (where applicable) to meet the Initiatives/Change Request timelines
• Act as intermediary between Biz Users and Interfacing Systems, including translating business requirement into functional specification.
• Responsible for updates on system /project related activities.
• Understand functionalities and technical aspects of the system; analyze technical impact on interfacing systems.
• Provide system design solution, development of system design and technical documents, programming and Code Review
• Provide maintenance and ongoing enhancement and production support of the Life Integral system.
• Ensure that all application development performed is in –line with the Software Development Life Cycle (SDLC) and IT Governance & MAS requirements.
• Standardize SMART400 technology within IT
  

IDEAL CANDIDATE

• Bachelor's degree in Information Technology, Computer Science, or related field;
• At least 10 years of working experience in Insurance IT, in particular in the both conventional and ILP and Indexed Universal Life Product Launch domain.
• Experience in Integral Life, Life/Asia Application supporting product launches, major enhancements would be preferred
• Knowledge and Experience in Design, Solutioning and Development of Life Integral AS400 is required.

• Well Established Company
• Basic $4200 - $5000 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong West (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

Business Reporting

• Prepare, analyse, and present monthly / weekly operational reports.
• Ensure proper, accurate, and timely data update in the ERP system
• Identify data discrepancies and drive corrective actions with relevant stakeholders
• Present reports, analysis, and insights to management during face to face (FTF)meetings
• Support management with ad hoc analysis as required

Establish and maintain a data management framework, including:

• Data ownership and accountability
• Standard definitions and reporting logic
• Regular data validation and controls

Project& Program Management

• Lead multiple cross functional programs and projects across departments
• Ensure projects are delivered on time, within scope, and aligned with business objectives
• Project planning and coordination, providing regular progress tracking
• Structured project update reporting to project sponsors and management

Job Requirements:

• Possess minimum Degree in Business or related field with minimum 2 years relevant working experience
• Strong analytical and reporting skills
• Advanced proficiency in Excel /data analysis tools
• Strong attention to detail with ahigh standard for data accuracy

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job description

Drive AI-Enabled Insights

• Deploy Natural Language Q&A and Copilot-based analytics

• Develop AI-driven use cases (forecasting, anomaly detection, KPI insights)

• Enable business users to access insights independently

Build a Scalable Data Platform

• Design and optimize data pipelines using Microsoft Fabric

• Develop robust data models and Power BI dashboards

• Standardize data architecture across the AP region

Strengthen Data Governance & Trust

• Implement Microsoft Purview for data lineage and governance

• Define data ownership and ensure KPI consistency

• Improve data quality and transparency across systems

Partner with the Business

• Translate business needs into data and AI solutions

• Act as a trusted advisor to management and operational teams

• Drive adoption of data-driven practices

Requirements

• 3–5 years of experience in data analytics, BI, or data platform roles

• Strong hands-on experience with Power BI and data modeling-Experience with Microsoft Fabric / Azure Data Platform preferred

• Exposure to AI tools (Copilot, Azure OpenAI, or similar) is a plus

• Experience in data governance (e.g., Microsoft Purview) is advantageous
  

  HOW TO APPLY:

  Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

  Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

  Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

  Trust Recruit Pte Ltd

  EA License No: 19C9950

  EA Personnel: Lim Jun Ping

  EA Personnel Reg No: R25128522

Key Responsibilities

· Provide functional leadership for Core Banking Product implementations, primarily involving Oracle FLEXCUBE, including configuration and parameterization activities.

· Lead requirements gathering, functional walkthroughs, GAP analysis, and solution fitment for core banking solutions.

· Support data migration, report implementation, system integration, and change management activities as part of core banking programmes.

· Coordinate and support System Integration Testing (SIT) and User Acceptance Testing (UAT) phases, including defect analysis and resolution support.

· Prepare and maintain project and functional documentation, including:

• o Business Requirement Documents (BRD)
• o Functional Specifications
• o User Manuals and Training Materials

· Provide guidance and mentoring to project team members, including business analysts and testing analysts.

· Support testing activities, including coordination of manual and automation testing efforts.

· Work with cross-functional and geographically distributed teams to support project delivery across different regions.

Requirements

· Minimum 15 years of experience in the banking domain, with substantial exposure to Core Banking Product implementations.

· At least 12 years of hands-on experience with Oracle FLEXCUBE Core Banking Product.

· Proven experience delivering core banking implementation, integration, reporting, and change management projects.

· Demonstrated experience performing Business Analyst roles within core banking programmes.

· Exposure to Agile and Waterfall delivery methodologies.

· Experience supporting manual and automation testing activities.

· Prior involvement in pre-sales activities within a banking or system integration environment.

Seeking individual with expertise in contract management and project costing, who are keen to develop modern digital skillsets and knowledge for quantity survey, data management and analysis of MEP / HVAC / ACMV systems to compete in the current global trend of sustainability and green endeavors.

Scope:

1. Contract Management

a. Legal compliance

i. Alternate Dispute Resolution (ADR)

- Introduction and exposure to Adjudication, Arbitration and Contract negotiations.

ii. Extension of Time (EOT)

- Review contractual implications

- Differentiate EOT and liquidated damages (LD), assess considerations and resolutions.

iii. Collaborative Contracting

- Introduction to collaborative contracting processes.

b. Contract Agreement (Main Contract/Sub Contract)

- Ensure contract terms are reviewed and understood

- Verify all necessary approvals are obtained

- Maintain records of communication and modifications

- Safe keep of contract agreement in Google shared drive and eCabinet.

2. Project Costing

a. Software application

i. PDF X-change Editor

- For manual quantity take-off and check.

ii. Glodon Internation (TMEC/TBQ)

iii. Autodesk Revit/CAD

b. Procurement

i. Assist in procurement process and regular review for efficiency.

ii. Sourcing of Subcontractors/Suppliers for services/products

iii. Negotiation

iv. Price Analysis

c. Budgeting and Control

i. Project cost assessment

ii. Variation Order (VO) cost (Budgeted / Non-Budgeted)

- Process of managing variation orders

- VO cost assessment

3. Project Closure

a. Payment Certification

i. Security of Payment Act (SOPA)

ii. PSSCOC/SIA

b. Variation Order (VO)

i. Preparation / Submission of VO

ii. Assessment / Evaluation of VO

- Manage addition and omissions, instruction, changes in quantity/design/requirements.

- Assess and evaluate subcontractor VO

- Application of appropriate SOR

- Negotiation

c. Final Accounts

i. Defects Liability Period (DLP)

- Ensure contract responsibilities and due diligence are well delivered.

ii. VO finalization

- Conclude VO and negotiation to close.

iii. Back Charges

4. Meetings & Stakeholder Communication

a. Attend project and cost-related meetings.

b. Actively engage with internal teams and external stakeholders to resolve contract and cost issues promptly and professionally.

Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering , Sustainable Infrastructure in Building Services, Quantity Surveying or equivalent /
• Experience in MEP / HVAC / ACMV is added advantage
• Experience in Data Analysis concepts is added advantage
• Knowledge in modern digital solutions like modelling take off software, RPA, advanced Excel / Google Sheets skills, utilising AI / ML are added advantage.
• Strong literacy in English and willing to learn in a changing industry.

Advantages Remunerations

• 5-day work week.
• Progression-centric
• AWS included
• Annual Incentive Trip
• Further learning/education encouraged and sponsorships
• Flexible working hours and Work from home accepted on top of physical attendance
• Various Medical Benefits

Qualifications and Profile

• Education Bachelor – Computer Science or related field

• This position requires a minimum of +6 years of experience in supporting or developing application
• Possesses strong analytical, logical and problem solving skills
• Technical background: Working knowledge of application servers. 
• Understand concepts of IT Production environment and deployment process/ piplines.
• Working knowledge of databases scriptingWorking knowledge of scripting / programming languages
• Working experience in Corporate IT, IT Security or other transverse domains
• Good communication and presentation skills – verbal and written. Ability to convey technical information to non-technical users
• Certification in ITIL (Must have)

Main responsibilities:

• Provide L1 and L2 support for a large portfolio of applications related to Corporate Services, IT Security, human resources, and other transverse domains
• Coach team members to ensure operational execution is as per bank’s standard practices
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users. Document well the support activity performed in JIRA
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Handle user request by working closely with project, infrastructure and production teams
• Ensure applications health before the bank’s working day by performing morning healthcheck activities
• Spearhead weekly / adhoc follow up and reporting of escalated tickets.
  
  EA Number: 11C4879

• Minimum 5 years of experience as BA or PMO in bank's payment operation/system.
• Having work experience as consultant in Consulting Firm or as PMO or PM in bank project.
• Experience in ISO20022 project and having good understanding of End to End transaction process.
• Strong consulting skillset, including logical and structured thinking, issue identification and resolution, clear communication, effective meeting facilitation, and high‑quality documentation using Microsoft Excel and PowerPoint. 
• Project planning and management capabilities, covering progress tracking, issue/risk management, scope and change control, and vendor coordination.
• Perform detailed element‑level analysis of MX message formats (e.g., Pain.001, Pacs.008/009/009CV, and other ISO 20022 messages).
• Develop comprehensive mapping matrices to support the design and build of message‑conversion tools.
• Utilize advanced Excel and Macro/VBA capabilities to automate, validate, and streamline mapping and analysis work.

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Job Scope:

• Track project progress, monitor key performance indicators (KPIs), and generate reports on project status, milestones, and outcomes. This helps in evaluating project performance, identifying areas for improvement, and providing timely information to stakeholders.
• Support the risk and issue management processes, ensuring potential risks and issues are identified, assessed, and mitigated throughout the project lifecycle. This includes developing risk management strategies, monitoring risk factors, and implementing contingency plans to minimize project disruptions.
• Establish effective communication channels with project stakeholders, including clients, internal teams, and executive leadership. This involves providing regular project updates, facilitating collaboration, and addressing stakeholder concerns to ensure alignment and transparency.
• Drive continuous improvement initiatives within the PMO and across projects by analyzing project data, identifying process bottlenecks, and implementing enhancements to increase project success rates and efficiency.

Job Requirements:

• Minimum 5 years of relevant experience in IT system implementation.
• Previous experience in project management office (PMO) or a similar role will be beneficial.
• High level of accuracy and attention to detail, with abilities to plan ahead
• Excellent analytical skills, able to understand and articulate business problem statement and use cases concisely.
• Highly proficient in MS Word, MS Excel, MS Powerpoint
• Team player with proven abilities to work with different teams from corporate functions to project teams
• Self-motivated and able to take direction and work resourcefully and independently, with good time management skills
• Excellent communication and writing skills
• Be able and willing to understand new technologies quickly

By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/

About our group:

The Global Factory IT team is a global organization that delivers and operates mission critical IT systems, enabling Seagate’s manufacturing operations worldwide. Based at the Woodlands site, our team partners closely with site factory operations, engineering, automation, infrastructure, and global IT teams to ensure 24x7 availability of shopfloor systems, manufacturing execution platforms, and factory data services. We play a key role in driving operational excellence by maintaining high system uptime, enabling efficient WIP flow, and continuously improving reliability, scalability, and automation across factory IT services. As part of a globally connected team, we work on real production impacting challenges, adopt modern technologies such as automation and AI assisted operations, and provide opportunities to develop deep domain expertise while contributing directly to Seagate’s manufacturing competitiveness and long term strategy.

About the role - you will:

• Maintain stable, secure, and highly available IT services to support a 24x7 manufacturing environment, ensuring prompt incident resolution
• Partner with operations, engineering, and global IT teams to troubleshoot production impacting issues and implement sustainable fixes
• Drive automation and GenAI adoption by documenting use cases, contributing knowledge artifacts, and enabling self service or AI assisted resolution for recurring issues
• Improve operational resilience through root cause analysis, preventive actions, and continuous service optimization
• Support system changes, upgrades, and new deployments with a strong focus on stability, security, and production impact

About you:

• Strong ownership of production impacting systems
• Calm and decisive under production pressure
• Clear communication with factory stakeholders
• Team oriented and dependable for 24×7 operations
• Familiar and has working skills in Scripting or automation (PowerShell, Python)
• Acquired relevant certifications (Microsoft, ITIL, etc.) is an added advantage
• Obtained Bachelor’s degree in IT, Computer Science, Engineering, or equivalent/relevant field

Your experience includes:

• 5 to 8+ years' experience in IT infrastructure or systems support
• Windows Client Computer
• Serial Connector Device
• Networking fundamentals (LAN, VLAN, DNS, DHCP)
• Factory or production environments
• Proven work background in supporting 24×7 mission critical systems

Preferred Experience:

• Manufacturing Execution System or factory data platforms
• Manufacturing / high volume factory operations
• Scripting or automation (PowerShell, Python)
• Relevant certifications (Microsoft, ITIL, etc.)

Location:

Seagate Woodlands 2 is a significant facility located in Singapore, representing the company's commitment to media manufacturing. It is part of Seagate's strategy to enhance its production capabilities and contribute to the growth of the hard disk drive industry in Singapore. The facility is a key player in Seagate's operations, focusing on high capacity storage solutions and supporting the company's innovation in data management. With a strong emphasis on research and development, Seagate Woodlands 2 plays a crucial role in the global storage technology landscape.

Responsibilities:

• Conduct business requirements analysis for CRM, website, and customer service transformation initiatives by engaging stakeholders across headquarters and schools.
• Perform process mapping and optimisation, identifying inefficiencies and designing improved workflows leveraging AI and self-service capabilities.
• Analyse existing CRM systems, identify capability gaps, and define requirements for AI-enabled customer service features and system integrations.
• Gather and document requirements for internet-facing applications and knowledge management systems, including user stories, functional specifications, and user journeys.
• Perform data analysis to identify trends, define KPIs, and support improvements in customer service performance and website usage.
• Produce key documentation including BRDs, functional specifications, process flows, and traceability matrices.
• Support testing and quality assurance, including developing UAT scenarios and validating solutions against business requirements.
• Facilitate stakeholder workshops, training, and change management to support system adoption and process improvements.

Requirements:

• Minimum 4 years of business analysis experience in digital transformation or system modernisation projects
• Experience analysing CRM systems, customer service processes, and internet-facing applications
• Strong knowledge of requirements gathering, process mapping, and solution design
• Experience in data analysis, performance metrics, and UX/customer journey mapping
• Understanding of AI/automation technologies, data governance, security, and compliance
• Excellent analytical, communication, and stakeholder management skills
• Proficiency in business analysis tools, documentation, and requirements management
• Experience with CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow)
• Knowledge of knowledge management systems and information architecture
• Familiarity with Singapore Government Tech Stack and integration frameworks
• Exposure to AI-powered customer service solutions, chatbots, or contact centre operations
• Business analysis certification such as CBAP or CCBA is an advantage.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832