Total 7 job vacancies by Viewqwest Private Limited

Key Responsibilities: 

Residential Fault Resolution 

• Diagnose and resolve fibre, broadband, and Wi-Fi issues at customer premises 

• Identify and fix problems related to ONT, routers, cabling, signal loss, and network performance 

• Perform structured testing to confirm full service recovery before leaving the site 

First-Time-Right Service Delivery 

• Isolate root causes quickly and apply permanent fixes 

• Minimize repeat visits by completing proper validation and testing 

• Ensure service quality meets ViewQwest standards before closing jobs 

Wi-Fi & Home Network Performance 

• Assess Wi-Fi coverage, speed, and stability 

• Identify interference, weak signal areas, and performance risks 

• Recommend practical improvements such as router placement, mesh, or cabling solutions (Professional home consultation) 

Customer Communication & Product Recommendation 

• Explain issues and solutions clearly to customers 

• Set realistic expectations and ensure customers understand the outcome of the visit 

• Maintain a professional, calm, and customer-friendly approach 

• Support sales activities by identifying opportunities to upsell products and value-added services based on customer needs. 

Tools, Evidence & Reporting 

• Use approved diagnostic tools for testing and verification 

• Capture photo evidence, test results, and job notes 

• Update all work records accurately in ViewQwest systems 

Shift & Coverage Support 

• Support weekday, evening, and weekend troubleshooting under a rotational shift model 

• Respond to urgent and priority fault cases when required 

Work Schedule: 

• Morning Shift:  9:00 AM – 6:00 PM 

• Afternoon Shift: 12:00 PM – 9:00 PM 

• 7-day rotational coverage including weekends and public holidays 

Requirements: 

• Diploma or higher in Telecommunications, IT, Electronics, Networking, or related field 

• 2–3 years’ experience in residential broadband, fibre, or network troubleshooting preferred 

• Strong hands-on skills in: 

• ONT and router diagnostics 

• Fibre and in-home cabling 

• Wi-Fi troubleshooting 

• Good communication and customer handling skills 

• Able to work independently in the field and as part of a rotating team 

License & Mobility 

• Valid Class 3 or motorcycle driving license 

• Willing to travel island-wide for on-site support 

How to Apply 

Interested candidates may submit their resume for consideration. Only shortlisted candidates will be contacted. 

Role Overview 
As an L2 Field Engineer, you will be a key on-site technical expert, troubleshooting and resolving complex equipment and system issues across various sectors. This role involves applying engineering principles to solve problems, generating detailed reports, and collaborating with teams to enhance system efficiency. The position is field-based, with minimal office work, and is ideal for analytical thinkers with strong problem-solving and communication skills.  

This is an exciting opportunity to join a dynamic, growing company, where you’ll help customers address challenges, minimize downtime, and drive value through technical expertise and process improvements. 

Responsibilities 

• Installation and Deployment: Independently configure, rack, stack, test, and cable equipment in data centers and customer premises.  

• Circuit Commissioning: Conduct circuit testing (e.g., BERT, RFC2544) and produce detailed reports for customer handovers.  

• Troubleshooting and Repair: Diagnose physical layer failures using tools like PON meters, OTDR, BERT, and RFC2544 testers. Replace faulty components (e.g., equipment, SFPs, cables) and assist in advanced troubleshooting by logging into equipment and providing detailed reports to higher-level engineers.  

• Maintenance and Upgrades: Support on-site maintenance tasks, including device setup, patching, dismantling, hardware module replacements, and network migrations.  

• Availability: Be available for 24/7 on-call duties and weekend shifts based on monthly schedules. Commute to site locations as needed.  

• Mentoring: Train and guide L1 Field Engineers as required.  

• Site Maintainability: Ensure proper cable management and routing in data centers, removing terminated circuits as needed.  

• Collaboration: Work closely with other departments, engineers, and construction teams to support maintenance and installation projects.  

• Task Accountability: Complete assigned weekly tasks, proactively updating supervisors on progress and status. 

Requirements 

• Diploma or Degree in Computer Engineering, Electrical/Electronic Engineering, IT, Computer Science, or Telecommunication Engineering.  

• Ability to lift and mount equipment weighing up to 10kg.  

• 2–3 years of relevant experience in a similar field.  

• Proactive, positive attitude with a willingness to learn and take initiative.  

• Strong team player with excellent communication skills.  

About ViewQwest

At ViewQwest, we believe technology should empower people to do more, live better, and focus on what truly matters. We exist to do well and to do good—using innovation to build a stronger business while creating positive impact for our customers, our people, and the communities we serve. Everything we do is driven by the belief that a safer, better internet makes what’s possible achievable—for people and businesses alike.

As an award-winning internet service provider with a growing regional footprint, ViewQwest is a dynamic organisation that continues to evolve and scale. Our teams are united by a shared mission: to connect and protect our customers so they can reach their fullest potential. We are curious, bold, and never satisfied with “good enough.” We challenge convention, take ownership of outcomes, and work collaboratively to build meaningful impact at scale.

Job Description

This role owns ViewQwest’s non-digital acquisition channels end-to-end—covering roadshows, retail, and strategic partnerships. You will drive growth by building a high-performing on-ground sales engine, expanding channel reach, and unlocking new acquisition opportunities across residential and SME segments.

You will lead retail performance, scale roadshow activations, and develop partnerships with property, corporate, and reseller networks. Beyond execution, this role is expected to define channel strategy, optimise performance, and build scalable acquisition models that deliver against aggressive growth targets.

Success in this role comes from strong commercial ownership, disciplined execution, and the ability to translate strategy into consistent on-ground results.

Key Responsibilities

1. Channel Strategy & Performance Ownership

·         Own overall performance of non-digital acquisition channels (Roadshows, Retail, Partnerships)

·         Develop and execute channel strategy to meet acquisition, revenue, and CPA targets

·         Build scalable frameworks for cluster sales, roadshow expansion, and partner-led growth

·         Track funnel performance (leads, contact rate, conversion, cost efficiency) and drive continuous optimisation

2. Roadshows & On-Ground Activations

·         Plan, scale, and optimise roadshows across malls, new estates, condominiums, and community spaces

·         Identify high-potential locations and prioritise deployment based on conversion and ROI

·         Oversee end-to-end execution including logistics, staffing, and performance tracking

·         Continuously refine activation playbooks to improve conversion rates and efficiency

3. Retail Sales Management

·         Own performance of retail stores and sales teams, ensuring consistent delivery against targets

·         Drive retail productivity through campaign execution, staff training, and conversion optimisation

·         Implement clear KPIs, reporting structures, and performance management frameworks

·         Ensure strong alignment between retail messaging, promotions, and overall brand positioning

4. Partnerships & Channel Expansion

·         Develop and manage strategic partnerships with:

o    Property developers, MCSTs, and agents (new homeowner acquisition)

o    Corporate partners (employee offers and workplace activations)

o    Resellers and channel partners (scalable acquisition channels)

·         Build partnership frameworks including commercial models, incentives, and joint GTM plans

·         Expand into new territories and identify untapped acquisition opportunities

5. Team Leadership & Capability Building

·         Lead and develop a team of retail staff, promoters, and sales agents

·         Set clear targets, manage performance, and drive accountability across all channel teams

·         Build a high-performance culture focused on results, ownership, and continuous improvement

·         Work closely with internal stakeholders (Marketing, Product, Ops) to align execution

6. Customer & Market Insights

·         Capture on-ground insights on customer behaviour, objections, and competitor activity

·         Translate insights into actionable improvements in offers, messaging, and sales approach

·         Provide regular reporting on channel performance and recommendations for optimisation

Who We Are Looking For

·         Strong commercial leader with proven experience in sales, channel management, or retail operations

·         Track record of delivering acquisition growth through on-ground or partnership channels

·         Strategic thinker with the ability to translate plans into execution at scale

·         Experienced in managing teams and driving performance across multiple sales channels

·         Highly driven, hands-on, and comfortable operating in fast-paced environments

·         Strong stakeholder management skills across internal teams and external partners

·         Tech-confident, able to translate broadband and connectivity solutions into clear customer value

To maintain and care for gardens, plants, and outdoor green spaces to ensure they are healthy, clean, and well-presented.

Key Responsibilities:

• Plant, water, fertilise, and prune flowers, plants, shrubs, and trees
• Maintain lawns through mowing, trimming, and edging
• Remove weeds, dead plants, and garden waste
• Monitor plant health and report pests or diseases
• Operate basic gardening tools and equipment safely
• Keep outdoor areas clean and tidy
• Assist with landscaping or garden improvement projects when required

Requirements:

• Basic knowledge of plants and gardening techniques preferred
• Physically fit and able to work outdoors in various weather conditions
• Willingness to perform manual labour
• Able to follow instructions and work independently or in a team
• Prior gardening or landscaping experience is an advantage but not required

Working Conditions:

• Outdoor work environment
• May involve early morning or scheduled maintenance hours
• Use of gardening tools and equipment provided or as required

Responsibilities: 

• Provide Service Management to supervise the network system and continuously monitor alerts  

• Ensure the security of the company’s network and monitor the performance of the business network  

• Coordinate with third-party providers to secure network products and services 

• Attend to tier 2 customer escalations and troubleshoot issues 

• Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)  

• Influence the enhancement, modification, and adjustment of components in the network infrastructure 

• Manage the integration of new network technologies  

• Maintain all required network updates on the VPN, WLAN, WAN and LAN  

• Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users  

• Document the resolution of incidents and problems  

Requirements: 

• Diploma in Computer Science, Information Technology, Engineering, or a related field  

• Minimum 2 years of experience in a related field preferred  

• Interest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP market  

• Able and willing to work in shifts to support network system on a 24/7 basis  

• Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges 

• Prior experience in an ISP environment would be advantageous 

• Possession of professional certifications such as CCNP would be advantageous 

• Able to work shift (8am to 5pm, 11am to 8pm) 

• Able to work after office hours for any emergency situations that needs onsite or remote troubleshooting 

SG 

• Router, switch and firewall configuration (experience or have knowledge) 

• CCNA certificate – request 

• Technical support  

• WAN, LAN, IP/TCP (how does it work, implementation) 

• Fresh graduates with network degree, diploma  

ViewQwest is one of the fastest-growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, but we are also passionate and proud of the work that we do.

Be part of the team that brings #BetterBroadband to everyone! Be Better, Join the Fastest!

The Inventory Associate is responsible for supporting the daily operations of ViewQwest’s inventory store, ensuring timely and accurate handling of hardware and equipment. This role covers receiving, storing, issuing, and tracking network hardware and related accessories to support installation, maintenance, and deliveries.

Responsibilities:

• Maintain accurate and up-to-date records of hardware movement in the relevant tracking systems.
• Handle ad-hoc stock withdrawal requests from internal teams, ensuring proper documentation.
• Respond to inventory information requests and assist with investigations when discrepancies arise.
• Receive and inspect incoming stock deliveries from suppliers, verify quantities against delivery orders, and update systems accordingly.
• Keep inventory storage areas tidy and organised.
• Prepare daily delivery orders and coordinate with couriers for timely dispatch.
• Arrange and prepare self-collection orders for customers or field engineers.
• Prepare hardware for next-day requirements of field engineers and the infrastructure team, referring to the onsite schedule.
• Monitor stock levels and issue low-stock notifications to relevant parties.
• Process and record hardware returns, updating serial numbers and system records.
• Support periodic stock counts and reconciliation exercises.
• Follow company SOPs for stock handling, hardware movement, and delivery processes.
• Ensure hardware handling meets quality and safety standards.

Requirements:

• GCE ‘O’ Level, NITEC, or equivalent qualification.
• 1–2 years of experience in inventory, warehouse, or logistics operations (preferably in a technology or ISP environment).
• Basic knowledge of networking hardware (e.g., routers, switches, modems) is an advantage.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with inventory management systems.
• Able to handle lifting and moving of hardware equipment.
• Strong attention to detail and accuracy in record-keeping.
• Good organisational and time management skills.

Roles & Responsibilities 

• Assist in FTTx network implementation. 

• Troubleshoot IP services, networks & FTTx issues, and ensure that all escalation issues are resolved  

• Engage vendor support and join con-calls to ensure the service restored within limited downtime  

• Responsible for attending escalations from technical support or NOC teams  

• Plan and monitor the subscribers/PON port migration during troubleshooting. 

• Document the resolution of incidents and problems 

• Responsible for field operations and maintenance of FTTx network. 

• Schedule and execute pre-planned operation activities for new OLTs, network optimization, software upgrade and so on.  

• Support senior engineers in implementing network upgrades. 

• Responsible for field operations and maintenance of FTTx network. 

Requirements 

• Diploma in Computer Science, Information Technology, Engineering or any related field 

• Minimum 2 years of experience in related field preferred 

• Experience in Network operations/maintenance and passionate about providing troubleshooting support  

• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market 

• Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems 

• Prior experience from an ISP environment will be an advantage 

• Ability to work both independently and as part of a team. 

• Proficiency in using FTTx testing tools and equipment 

• Experienced in OLT/ONT configuration, fiber optic principles, and relevant protocols.