Total 3 job vacancies by Tripartite Alliance Limited

Job responsibilities

• Provide advisory services on fair employment practices, labour legislations and workplace fairness issues through all touchpoints (over email, phone, video conference and in person);
• Advise customers on matters related to employment disputes, including discrimination cases and give guidance on options and possible recourse to the disputes and follow through until case closure;
• Assist to file employment related claims and workplace discrimination complaints on behalf of the customers;
• Assess contractual terminations, involuntary resignations on wrongful dismissal, including those related to workplace discrimination and follow through until case closure;
• Process and investigate workplace fairness and discriminatory cases/enquiries;
• Engage, assess and follow up with companies to ensure that their employment practices are fair;
• Develop and maintain accurate customer-related databases for collation and reporting purposes;
• Undertake advisory-related process improvement and/or ad hoc projects where required.

Job Requirements

• Prior 2-3 years' experience in human resources, customer service or counselling is an added advantage.

• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally.
• Have a positive attitude and an interest in helping individuals.
• Must be meticulous and possess good analytical and problem-solving skills.
• Able to communicate well and write concisely.
• Must be a team player who can work with both internal and external stakeholders.
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint and Outlook.

Please submit your application to our Career website - https://careers.tal.sg/job/Assistant-Manager-Manager%2C-Advisory/339-en_GB/

The Customer Experience and Service Planning Team supports the Tripartite Alliance for Dispute Management (TADM) and the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), agencies under the Tripartite Alliance Limited (TAL). TADM and TAFEP are jointly established by the Ministry of Manpower (MOM), the National Trades Union Congress (NTUC), and the Singapore National Employers Federation (SNEF) to support employees and employers in addressing employment disputes and claims. More information is available at tal.sg/tadm and tal.sg/tafep.

Job Summary:

As part of the Customer Experience & Services Planning Team, you will be responsible for enhancing customer experience and service delivery through comprehensive data analysis and strategic planning. This role involves analysing data across multiple service touchpoints, operational metrics, and customer satisfaction indicators to generate actionable insights that drive continuous improvement. You will develop strategic service plans by benchmarking current delivery channels against industry best practices and identifying improvement opportunities. You also oversee end-to-end customer journeys and service standards to ensure consistent, efficient, and quality service experiences.

Role & Responsibilities:

i. Data Analytics, Performance Monitoring and Reporting: Collect, analyse and report data on operational metrics, customer satisfaction, and service performance. Develop dashboards and monitor KPIs to generate insights for continuous improvement.

ii. Service Planning and Channel Optimisation: Assess current service delivery channels and processes against industry benchmarks to identify improvement opportunities. Develop strategic service plans to enhance accessibility and effectiveness across multiple touchpoints, ensuring seamless integration and optimal resource allocation.

iii. Customer Journey and Service Standards Management: Review, map, and refine existing customer journeys, service standards, and norms to enhance consistency, efficiency, and overall experience. Oversee feedback mechanisms (surveys, focus groups) to identify gaps and action plans.

iv. Stakeholder Engagement and Alignment: Collaborate with internal teams and external partners to drive service improvement initiatives. Facilitate stakeholder consultations, coordinate improvement projects, and ensure alignment between customer needs and organisational objectives.

Job Requirements

Qualifications

• Tertiary education in Business, Data Analytics or related field

• 2-3 years of experience in data analytics, service planning, or customer experience roles

• Government or public service experience preferred

• Knowledge of employment services or dispute resolution processes is an advantage

Knowledge and skills:

• Strong analytical skills and proficiency in data analytics tools (Excel, Tableau, Power BI)
• Strong problem-solving abilities to transform complex data into actionable business insights
• Strategic planning capabilities with customer-centric approach
• Excellent communication and collaboration skills with ability to work independently and as a team
• Understanding of performance measurement frameworks and service quality standards

Please submit your application to our Career Page at: https://careers.tal.sg/job/ManagerSenior-Manager%2C-Customer-Experience-&-Service-Planning/296-en_GB/

We are seeking a Senior IT Consultant (Microsoft 365 Workspace) to oversee the administration, governance, and optimization of the organization’s Microsoft 365 environment, including platforms such as Microsoft Teams, SharePoint Online, OneDrive, and Exchange Online.

This role focuses on ensuring secure collaboration, efficient operations, and strong user adoption across the digital workplace.

Key Responsibilities:

• Manage and administer Microsoft 365 services, including user access and licensing
• Implement governance, compliance, and security policies
• Monitor system performance, usage, and service health
• Configure and maintain security features (MFA, DLP, Conditional Access)
• Support and optimize collaboration tools and workspace structures
• Automate workflows using PowerShell and Microsoft Power Platform
• Provide Level 2/3 support and troubleshoot complex issues
• Conduct user training and improve platform adoption
• Collaborate with IT and business stakeholders on improvements

Job Requirements

Education and Experience

• Tertiary Education in Information Technology, Computer Science, or related field
• Relevant experience may substitute for formal education

• 3–5 years of experience in Microsoft 365 / Office 365 administration
• Experience managing mid-to-large scale M365 environments
• Hands-on experience with Azure AD / Entra ID
• Experience in security and compliance features
• Exposure to automation and scripting (PowerShell preferred)

Certifications (Preferred)

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Teams Administrator Associate
• Microsoft Security / Compliance certifications
• ITIL Foundation (advantageous)

Technical Skills

• Strong knowledge of Microsoft 365 ecosystem:

• Teams, SharePoint Online, OneDrive, Exchange Online

• Identity and access management (Azure AD / Entra ID)
• Security & compliance (DLP, retention policies, MFA)
• PowerShell scripting
• Microsoft Power Platform (basic to intermediate)
• Understanding of cloud and hybrid environments

Soft Skills

• Good communication and stakeholder management
• Problem-solving and analytical thinking
• Ability to support and train users
• Organized and detail-oriented

Desired Attributes

• Proactive with the ability to take initiative and work independently
• Good communication skills to support both technical teams and end users
• User-focused approach when working with tools like Microsoft Teams and SharePoint Online
• Strong problem-solving skills with the ability to troubleshoot issues effectively
• Adaptable and comfortable working in a dynamic cloud environment
• Team player who collaborates well across departments
• Detail-oriented in managing configurations and processes
• Willingness to learn and continuously improve skills

Please submit your application to our TAL Career Page: https://careers.tal.sg/job/Senior-IT-Consultant%2C-Microsoft-365-Workspace/295-en_GB/