Total 36 job vacancies by Ncs Pte. Ltd.

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are seeking an experienced Test Manager to join our dynamic team in Singapore. In this pivotal role, you will lead and oversee all testing activities, ensuring the delivery of high-quality software products that meet our clients' expectations.

What will you do?

• Develop and implement comprehensive testing strategies, plans, and processes to ensure thorough testing coverage.
• Manage and mentor a team of skilled testers, providing guidance, training, and support to enhance their skills and performance.
• Collaborate closely with cross-functional teams, including developers, business analysts, and project managers, to align testing efforts with project requirements and timelines.
• Analyze and prioritize defects, ensuring timely resolution and effective communication with stakeholders.
• Continuously evaluate and improve testing processes, tools, and methodologies to enhance efficiency and effectiveness.
• Monitor testing progress, identify risks, and provide regular status updates to project stakeholders.
• Ensure compliance with industry standards, best practices, and internal quality assurance guidelines.

An ideal candidate possesses:

• Due to security clearance requirements for government-linked projects, this position is open to Singapore Citizens only.
• Proven experience as a Test Manager or a similar leadership role in software automation testing.
• Strong background in software testing methodologies, processes, and tools.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Proficient in test management tools (e.g., TestRail, qTest) and automation frameworks.
• Solid understanding of Agile/Scrum methodologies and their application in testing.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Certification in software testing (e.g., ISTQB, CSTE) is preferred.
• Domain expertise in the relevant industry is a plus.

We are driven by our AEIOU beliefs—Adventure, Excellence,Integrity, Ownership, and Unity—and we seek individuals who embody thesevalues in both their professional and personal lives. We are committed toour Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn careersite.

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

As a Cloud DevSecOps Engineer, your responsibilities will lie within the development and management of key components of the cloud infrastructure supporting our services, ensuring and improving availability and reliability of the infrastructure. You will be working within a DevSecOps driven team, which manages the customer cloud environment encompassing hundreds of servers and multiple implementations of cloud services in the form of SaaS, PaaS and IaaS, by supporting the team and infrastructure with strong up-to-date technical and hands-on knowledge of cloud technologies and configuration of the cloud environment. You will be expected to maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices.

What you will do?

• Setup, testing, implementation and maintenance of technologies on cloud environments (AWS/Azure)
• Setup, testing and integration of CI/CD tools
• Architecting and development of solutions to meet project requirements
• Working in an agile, cross-functional team, actively engaging to support the success of the team
• Solving complex technical problems individually and as a team
• Review and improve work processes based on best practices in industry, specific to service support operations for client IT Cloud infrastructure
• Documentation of new processes
• Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
• Demonstrate hands-on knowledge of DevSecOps to Infrastructure as Code (IaC) development and deployment in project deliveries
• Operate, manage and support the IT infrastructure and services implemented to meet prescribed service levels by the client
• Review and improve work processes based on best practices in industry, specific to service support operations for client IT Cloud infrastructure
• Ensure that project implementation and operations are aligned to client technology standards and policies
• Provide AWS maintenance support for production system (eg. monitoring, tuning, patches updates/upgrades)
• Reduction of time required for production through skills in AWS Cloud Formation technique to deploy automation infrastructure
• Knowledge of AMI, ASG development and maintenance
• Improvement of resources and working on resource tagging for designating costs and comprehensive planning for budgeting, reporting, and governance.

An ideal candidate possesses:

• Diploma / Degree in Computer Science, Computer or Software Engineering or Information Technology or related disciplines
• Minimum 1 to 3 years of relevant IT experience
• Possess current hands-on working experience with technologies involving CI/CD development (scripting such as Python, Ansible), Infrastructure automation using IaC such as Terraform, CloudFormation, cloud services on AWS to drive DevSecOps.
• Experience in setting up, utilisation and optimisation of CI/CD pipelines, scripting and automated testing
• Experience in coding or scripting languages such as Bash, Powershell, Perl, Python, etc.
• Experience in setup and configuration of OS and services via scripting will be an added advantage
• Knowledge of cloud concepts, services, technologies and architecting
• Experience in utilisation, management and integration of software development and collaboration tools such as Git, Maven, Gradle and Bamboo, Jenkins
• Excellent problem-solving and analytical skills
• Able to communicate (written and spoken) with clarity and effectively to customer and be able to position to stakeholders as a trusted team member
• Possess an approachable attitude towards team members
• Adaptable towards changes
• Be a good cordial team player with an ability to work in a cross-functional setting besides being an individual contributor

Good to have:

• Experience in building cloud native applications eg. using Python, Node.js
• In-depth knowledge of networking on the cloud
• Technical qualifications related to Cloud (AWS/Azure)

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Primary Purpose 

The Desktop Support Engineer serves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effective desktop support services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs). 

The engineer will support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements. 

Key Responsibilities 

• Provide onsite and remote desktop support services to end users  

• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines  

• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary  

• Perform desktop/laptop imaging and re-imaging activities  

• Support device deployment, replacement, and technology refresh exercises  

• Conduct asset inventory verification and asset management activities  

• Update and maintain accurate incident and service request records within the ticketing system  

• Create, update, and maintain work instructions, operational procedures, and technical documentation  

• Ensure compliance with IT policies, security standards, and operational procedures  

• Provide support for Microsoft Windows and Microsoft Office 365 related issues  

• Support users across different customer sites and locations as required  

• Participate in operational standby, shift rotations, and extended support coverage when required  
  

  Work Schedule & Other Requirements 

  • Candidates will be required to work in Johor Bahru daily  

  • Open to commuting to different parts of Singapore and/or customer sites when required  

  • Role requires support coverage on a rotational basis from Monday to Sunday  

  • Working hours will be scheduled between 10:00 AM to 10:00 PM  

  • Engineers will be assigned rotating shifts based on operational requirements  

  • Candidate must be comfortable supporting a 24/7 operational environment, including weekends and public holidays where applicable  

  • Willingness to work beyond regular hours during critical incidents, maintenance activities, or operational exigencies when required 

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Summary

The IT Service Governance, Quality and Improvement Manager is responsible for establishing and governing the operational control framework for IT support services across the project. This role primarily focuses on service quality assurance, governance excellence, and continuous improvement, with supporting oversight of IT asset lifecycle governance .

Acting as a key governance lead within the Centre of Excellence (CoE), the role drives consistency, visibility, and operational maturity across service delivery quality. The successful candidate will build structured processes from the ground up, define clear controls and accountabilities, and work closely with operational teams to strengthen process discipline, service quality, audit readiness, and continuous improvement across the environment.

Key Responsibilities

1) Governance Framework and Operational Control

• Establish and maintain an integrated governance framework covering IT service quality processes and operational controls.
• Define standards, controls, workflows, SOPs, and accountability models to ensure operational activities are executed consistently and in line with governance requirements.
• Align governance practices with ITIL standards, contract requirements, internal policies, SLAs, KPIs, and audit expectations.
• Serve as the central point of oversight for operational compliance, data integrity, and service assurance across support functions.
• Drive governance maturity through structured reviews, control assessments, and stakeholder alignment.

2) Service Quality Assurance and Compliance

• Develop and implement quality assurance controls across incident, service request, change, and problem management processes.
• Define audit and review mechanisms to assess process adherence, ticket quality, documentation standards, and operational discipline.
• Translate contractual SLAs and KPIs into measurable internal controls and performance indicators for proactive monitoring.
• Monitor service performance trends, identify risks to SLA achievement, and highlight areas requiring intervention or corrective action.
• Support the development of a quality culture across operational teams through structured governance, coaching, and clear quality expectations.
• Conduct regular quality reviews and audits to ensure service delivery meets contractual and operational standards.

3) Continuous Improvement and Risk Reduction

• Identify operational inefficiencies, process gaps, recurring issues, and control weaknesses across service management practices.
• Lead root cause analysis and drive corrective and preventive actions to improve compliance, efficiency, service quality, and user experience.
• Recommend and implement improvements in process design, reporting, automation, and controls to strengthen operational maturity.
• Partner with support teams and stakeholders to embed sustainable ways of working and improve overall service governance effectiveness.
• Champion a culture of continuous improvement through structured improvement initiatives, lessons learned, and best practice sharing.
• Track and measure the impact of improvement initiatives on service quality, efficiency, and client satisfaction.

4) Audit, Reporting and Performance Management

• Define and track governance metrics across service quality, including SLA/KPI compliance, audit findings, process adherence, and improvement progress.
• Prepare regular governance reports, dashboards, and management updates for stakeholders and governance forums.
• Support internal and external audits by providing evidence, documentation, process records, and remediation tracking.
• Ensure governance findings, risks, and improvement opportunities are clearly documented and followed through to closure.
• Provide insights and recommendations to leadership based on performance trends and governance metrics.

5) IT Asset Lifecycle Governance

• Provide governance oversight for IT asset lifecycle processes, including asset registration, tracking, reconciliation, and disposal.
• Support the maintenance of a centralized asset inventory repository as the single source of truth for customer IT assets.
• Monitor compliance with asset management procedures and identify discrepancies, duplicates, missing records, and control gaps.
• Define inventory ownership, verification requirements, and escalation paths to support governance and audit readiness.
• Collaborate with asset management teams to ensure asset data integrity and alignment with governance standards.

6) Stakeholder Engagement and Enablement (10%)

• Work closely with System Managers, System Administrators, Helpdesk, Service Desk teams, and other stakeholders to ensure alignment on governance processes and quality expectations.
• Facilitate communication between teams to improve workflow coordination, transparency, and accountability.
• Deliver training, guidance, and coaching on quality procedures, audit readiness, process compliance, and continuous improvement practices.
• Act as a trusted governance partner to operational teams by balancing control, support, and continuous improvement.

Qualifications

Requirements and Experience

• 5–8 years of relevant experience in IT governance, service assurance, quality management, operational compliance, or continuous improvement within IT infrastructure or managed services environments.
• Proven experience in establishing governance processes or quality frameworks from scratch, preferably in live operational environments.
• Strong working knowledge of ITIL processes, especially incident, request, change, and problem management.
• Experience in SLA/KPI monitoring, operational audits, reporting, and continuous improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to identify trends, gaps, and practical improvement opportunities.
• Experience in conducting quality reviews, root cause analysis, and driving corrective actions.
• Strong stakeholder engagement, communication, documentation, and facilitation skills.
• Comfortable working with reporting and analysis tools such as Excel and Power BI.
• Diploma or Bachelor's degree in IT, Computer Science, Business Information Systems, or equivalent practical experience.
• ITIL Foundation certification (strongly recommended).
• Additional certifications in Quality Management, ISO 9001 Internal Audit, Lean Six Sigma, or related disciplines are an advantage.
• Experience in IT asset inventory governance, reconciliation, and lifecycle control is beneficial but not essential.

This role offers the opportunity to shape governance and quality practices within a dynamic IT services environment, driving meaningful improvements that enhance service delivery and client satisfaction.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

The Service Delivery Executive is responsible for managing day to day operational support. Identifies a client’s needs and oversees the delivery of the services.

Customer focused – Manage customer expectations and build strong partnership:

• Act as a single point of contact for all support related queries and issues.
• Build executive-level relationships with clients to ensure long term success and act as an escalation point for complex customer issue.
• Be passionate about customer satisfaction and continuous service delivery improvements.
• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided

Communication and Stakeholder engagement

• Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service
• Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
• Notify/escalate critical issues or variations to leads or management

Staff Management:

• Act as the direct reporting manager to a team of 50–60 Desktop Engineers.
• Lead, mentor and develop team members, fostering a culture of accountability, collaboration and continuous improvements.
• Oversee resource forecasting and workforce planning to ensure seamless and uninterrupted service delivery.
• Monitor and evaluate individual Desktop Engineer KPIs, ensuring targets are met, delivering coaching where required, and managing Performance Improvement Plans (PIP) when necessary.
• Manage and approve leave applications and ensure timely and accurate submission of timesheets for all Desktop Engineers.
• Ensure strict adherence to established processes and procedures.
• Conduct training sessions for engineers and team members, mentor junior team members to promote skill development.
• Delegate tasks effectively by providing clear and specific instructions and goals, plan, track and monitor tasks assigned to team members.

Teamwork and Collaboration

• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Collaborate with internal stakeholders to establish relationship across all departments
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Operational Excellence & Service Management

• Track and follow up on incident investigations, root cause analysis (RCA) and closure to ensure incidents reported are tracked and resolved till closure.
• Help document SOPs, work instructions and service management processes to ensure knowledge retention and operational consistency.
• Analyse customer data and feedback for service improvement and identify upsell opportunities
• Prepare and provide operational reports, dashboards and status updates to stakeholders.

End-to-End Follow-Up and Closure Management

• Ensure end-to-end ownership and follow-up of all customer-related actions, issues, and service requests through to full closure.
• Track progress against agreed timelines, proactively drive actions, chase updates, and manage dependencies to prevent delays.
• Maintain clear visibility of all open items, ensuring no gaps in communication or execution.
• Identify and escalate risks or blockers early to relevant stakeholders to ensure timely resolution.
• Validate resolution with customers and stakeholders, securing formal closure and satisfaction confirmation.
• Ensure proper documentation of outcomes, root causes, and lessons learned to support continuous service improvement.

Qualifications

Requirements

• 2-3 years as a Service Delivery Manager/Customer Success Manager
• Good customer management experience
• Excellent written, oral and presentation skills
• Strong coordination and problem-solving skills with a customer service mindset.

Preferred Attributes

• Professional approach with strong customer relationship focus

Professional and/or Technical Certifications

• ITIL Foundation Certification (Preferred)

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.

NCS is a leading AI Tech Servicescompany. With a 15,000-strong team across the Asia Pacific, NCS scales itsplatforms and capabilities to provide clients with greater agility and AIexpertise across a range of Industries. Embracing a strong ecosystem of globalpartners, NCS transforms technology services delivery combining AI with digitalresilience to drive real business impact. NCS is a subsidiary of the SingtelGroup.

The Software Engineer is responsible to develop softwarebased on design requirements and ensure software and subroutines are working tospecification, program codes have conformed to standards and are delivered withquality meeting schedule and requirements.

Responsibilities

Project Delivery

• Analyse process/program specifications & translatespecifications to program codes, conforming to program guidelines andprogramming best practices

• Make changes to configurable items, which includehardware, software, documentation, etc. It covers configuration managementplanning, configuration identification, configuration controls & audits

• Develop unit test package, execute tests & documenttest results to ensure the quality of the program

• Assist in the integration testing, system testing, UserAcceptance Test ( UAT) & implementation activities to fix the reportedproblems/bugs of the system to ensure the smooth execution of programs in theproduction environment

• Investigate all reported problems/errors & initiateamendments & testing so that the system can operate correctly &efficiently

• Prepare & maintain up-to-date system documentation.

• Analyse functional requirements to translate intoapplication design using established design methodologies and guidelines

• Ensure codes comply with NCS security guidelines

Team Work

• Work with team lead to ensure design and programme codesconform to architecture and design standards, and that design satisfiesfunctional and system requirements

• Participate in requirements gathering; work with BusinessAnalysts in reviewing and refining functional specifications

• Participate in peer reviews to improve project quality

Requirements

·      Typically 5 – 8 years’ experience with substantial project work in softwaredevelopment

·      Experience in .Net , C# development technologies

·      Diploma or Degree in Computer Science,Information Technology, Management of Information Systems or equivalent

·      Possess initiative and disposition with a strongcommitment and orientation towards results and high quality standards

·      Strong problem solving skills and ability tothink out of the box

·      Team player with strong communication andinterpersonal skills

·      Self-motivator with a positive attitude and withhigh energy

·      Customer focused

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

What will you do? 

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
• Log, track and priorities all support request using the ticking system, ensuring accurate documentation and timely resolution.

Essential Qualifications

• To have a minimum of 1-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non-technical call centre environment.
• To have the relevant technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Good understanding on Hardware and peripherals.
• Experience in supporting WIFI/LAN Connectivity
• Understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, VPN)
• Customer service orientation and patience when dealing with non-technical users
• Basic Understanding of ITIL framework

Additional information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

NCS is a leading AI Tech Servicescompany. With a 15,000-strong team across the Asia Pacific, NCS scales itsplatforms and capabilities to provide clients with greater agility and AIexpertise across a range of Industries. Embracing a strong ecosystem of globalpartners, NCS transforms technology services delivery combining AI with digitalresilience to drive real business impact. NCS is a subsidiary of the SingtelGroup.

The Senior DB InfrastructureEngineer is responsible for designing, planning, supporting, and maintainingdatabase infrastructure build and operations to meet or exceed Service LevelAgreements. The role involves monitoring DB performance, resolving complextechnical problems, leading and managing DB Infrastructure teams, andproactively addressing business or regulatory challenges with recommendedimprovements. The position requires 24x7 standby availability for operationalor implementation support, advanced troubleshooting capabilities,resourcefulness in skill acquisition, teamwork, and effective team guidance andknowledge sharing.

What will youdo?

·      Leadteam delivery of optimum DB Infrastructure operations

·      Overseetechnical analysis of complex software, hardware, and DB Infrastructureequipment

·      Presentfindings and provide advice on capabilities and limitations

·      Reviewand improve documentation, installation, configuration, and troubleshootingprocesses

·      Leaddesign, installation, DB migration, and integration activities

·      Managetesting and handover of DB Infrastructure solutions

·      Conducttechnical system analysis to ensure solutions meet or anticipate demand

·      Designand implement DB Infrastructure adhering to architecture standards

·      Assistleadership in disaster recovery planning and testing

·      Improveissue resolution methods and techniques

·      Organizesystem maintenance, backups, and disaster recovery drills

·      Providecoaching and training for complex problem resolution

·      Simulateuser problems to solve operational challenges

·      Coordinatemaintenance tasks, including change requests

·      Leadmaintenance improvements using automation

·      Ensureoperations meet technical design and SLA requirements

·      Monitorsystem performance, uptime, and utilization

·      Reviewand assure quality of technical staff work

·      Developreports on security, performance, availability, and key metrics like throughputand capacity

·      Leadinitiatives to improve systems and service delivery via automation andvirtualization

·      Monitorthe impact of DB Infrastructure on application usage

·      Supportaudits, testing, and implementations regularly

The ideal candidate should possess:

·       Minimumuniversity degree in any related field

·       Over5 years of relevant IT/DB Infrastructure experience

·       Expertisein traditional and cloud databases, database high availability, architecturedesign, implementation, large-scale databases, data analytics, cloud platformsprivate/public/hybrid, performance tuning, migration, auditing, securityhardening, ITIL frameworks

·       Automationand scripting technologies such as Ansible, Python, PowerShell, Shell scripting

·       ServiceNowplatform familiarity

·       ProblemManagement, Communication & Client Engagement, Developing People, Innovation& Continuous Improvement, Leadership & Personal Excellence, ProblemSolving & Decision Making, Accountability, Client Centricity, EmotionalQuotient, Integrity & Trust, Stewardship

We are driven by our AEIOUbeliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seekindividuals who embody these values in both their professional and personallives. We are committed to our Impact: Valuing our clients, Growing ourpeople, and Creating our future.  

Together, we make theextraordinary happen.  

Learn more about us at ncs.co andvisit our LinkedIn career site. 

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are seeking a detail-oriented and analytical Software Engineer with expertise in Java Core to join our engineering team in Singapore. In this role, you will design, develop, and maintain robust Java applications while adhering to best practices in software architecture and code quality. You will work collaboratively with cross-functional teams to deliver efficient, scalable solutions that meet our business objectives.

What will you do? 

• Develop, test, and maintain high-quality Java applications using core Java technologies and frameworks
• Design and implement efficient algorithms and data structures to solve complex technical problems
• Write clean, well-documented code following established coding standards and design patterns
• Conduct code reviews and provide constructive feedback to team members to ensure code quality and consistency
• Collaborate with product managers and stakeholders to understand requirements and translate them into technical specifications
• Troubleshoot and debug production issues, analyzing root causes and implementing effective solutions
• Participate in architectural discussions and contribute to system design decisions
• Optimize application performance through profiling, analysis, and implementation of performance improvements
• Maintain comprehensive documentation of code, systems, and processes for knowledge sharing
• Stay current with industry best practices and emerging Java technologies

The ideal candidate should possess:

• 3+ years of professional experience in Java development with strong core Java expertise
• Advanced proficiency in object-oriented programming (OOP) principles and design patterns
• Solid understanding of data structures, algorithms, and computational complexity
• Experience with version control systems (Git) and collaborative development workflows
• Proficiency in unit testing frameworks (JUnit, Mockito) and test-driven development practices
• Knowledge of SQL and relational database design
• Experience developing RESTful APIs and understanding of HTTP protocols
• Familiarity with build tools such as Maven or Gradle
• Strong problem-solving skills and analytical mindset
• Excellent communication and teamwork abilities

Preferred Skills and Experience:

• Experience with Spring Framework and Spring Boot
• Knowledge of microservices architecture and distributed systems
• Familiarity with CI/CD pipelines and DevOps practices
• Experience with cloud platforms (AWS, Azure, or Google Cloud Platform)
• Understanding of multithreading, concurrency, and asynchronous programming
• Exposure to Agile/Scrum development methodologies
• Experience with containerization technologies (Docker, Kubernetes)
• Knowledge of message queues and event-driven architecture

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are looking for a skilled Go (Golang) Developer to join our engineering team and work directly at the customer site. The candidate will be responsible for developing, testing, and maintaining high-performance backend services and APIs using Go. The ideal candidate should have hands-on experience in building scalable, secure, and efficient applications and be comfortable working in a fast-paced client-facing environment.

What will you do? 

• Design, develop, and maintain efficient, reusable, and reliable Go (Golang) code.
• Develop RESTful APIs and backend services for integration with frontend and third-party systems.
• Collaborate with cross-functional teams including DevOps, QA, and frontend engineers to deliver robust solutions.
• Participate in code reviews and contribute to best practices in Go development.
• Optimize applications for maximum speed, scalability, and performance.
• Debug and troubleshoot production issues and provide timely resolutions.
• Contribute to technical documentation and maintain version control using Git.
• Work closely with customer’s technical teams to align deliverables and ensure smooth integration with existing systems.

The ideal candidate should posses

• 1–5 years of hands-on experience in backend development using Go (Golang).
• Good understanding of concurrency, goroutines, and Go channels.
• Experience with RESTful API design and microservices architecture.
• Familiarity with SQL/NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).
• Experience with containerization (Docker, Kubernetes) and CI/CD pipelines is a plus.
• Knowledge of cloud platforms (AWS, GCP, or Azure) is preferred.
• Good understanding of software design patterns, testing frameworks, and version control (Git).
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a customer environment.
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Prior experience working on-site with enterprise clients or within large-scale distributed systems.
• Prior experience working as a Go-lang developer.
• Exposure to agile methodologies and sprint-based delivery cycles.

NCS is a leading AI Tech Services company. With a 15,000-strongteam across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Overview
The Infrastructure Project Manager who will be responsible for the managing and implementing of Infrastructure-based projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements. The incumbent is also responsible for projects resource scheduling, tracking, risk management and quality assurance.

What will you do:

Project & Service Management

• Lead, deliver and maintain projects within time, scope and cost
• Ensure project delivery quality
• Plan & establish project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc
• Manage project financials, ensuring project cost/ revenue forecast is done accurately
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues
• Track project progress and report to Senior Management and Customer
• Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage
• Lead the project and service team on smooth project transition to operation in accordance to customer requirement and processes.
• Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness
• Leverage Microsoft Excel, Power BI, and other Microsoft 365 tools to analyze project performance metrics, resource utilization, and financial data.
• Develop interactive dashboards and visual reports to track project progress, risks, and KPIs for internal and customer reporting.
• Use data-driven insights to support forecasting, risk mitigation, and continuous improvement initiatives.
• Utilize Kanban-style tools such as Trello, Microsoft Planner, or Project for the Web to visualize project workflows, manage task assignments, and monitor progress in real time.
• Implement agile project tracking methods to improve transparency, accountability, and responsiveness across project phases.
• Integrate Slack or Microsoft Teams for streamlined communication, status updates, and collaboration among cross-functional teams.

Customer/Vendor/ Stakeholder Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
• Strong customer-service orientation
• Present project data and trends using Microsoft PowerPoint and Power BI to facilitate stakeholder engagement and decision-making.
• Translate complex data into clear visual narratives to support change management and prioritization discussions.

Team Management

• Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions and delighting the customers
• Plan for optimal use of resources across teams comprising of Project and Technical competencies
• Manage performance review of team and maintain open communication with team for feedback on continuous improvement
• Ensure high individual and staff billability
• Promote the use of collaborative platforms (e.g., Trello, Microsoft Planner, Slack) to enhance team coordination, task ownership, and productivity.
• Facilitate daily stand-ups or sprint reviews using Kanban boards to ensure alignment and timely issue resolution.

The ideal candidate should possess:

1.Technical Competency – WAN Migration Experience

• Demonstrated experience in managing WAN migration activities.
• Ability to coordinate with Internet Service Providers for timely WAN deployment.
• Strong project tracking skills to ensure milestones and timelines are met.

2. Experience in Tech Refresh Environments

• Proven capability in handling system setup in collaboration with customer counterparts.
• Experience in planning and executing migration from legacy to new systems.
• Ability to integrate new systems into existing infrastructures (e.g. GovTech DC/GCC/GDC/Axisnet) seamlessly.
  

3. Domain Knowledge and Process Awareness

• While in-depth knowledge of GovTech practices is not mandatory, familiarity with relevant processes is advantageous.

1. This includes:
2. Submission of documentation (e.g., SRs, rack mount plans, cabling plans).
3. Coordination of TAF sessions for obtaining stakeholder approvals.
4. Understanding of system integration requirements related to operations (e.g., management tools, alerting systems, backup solutions), which requires coordination with existing operational teams.

4. Professional Attributes

• The Project Manager must demonstrate a high level of professionalism, humility, and patience.
• Must be able to effectively engage with stakeholders, listen actively to concerns, and facilitate collaborative, win-win outcomes across all parties—including the customer, internal teams, and external vendors.

5. Data Analysis & Visualization Competency

• Proficient in Microsoft Excel (advanced functions, pivot tables, charts) for data manipulation and reporting.
• Skilled in Microsoft Power BI for building dashboards, visualizing trends, and generating actionable insights.
• Ability to interpret data to identify patterns, risks, and opportunities that inform project strategy and execution.
  

6. Agile & Kanban Project Tracking

• Proficient in using Trello, Microsoft Planner, or Project for the Web to manage tasks, visualize workflows, and track deliverables.
• Familiarity with Slack or Microsoft Teams for real-time communication and integration with project tracking tools.
• Ability to adapt Kanban principles to infrastructure project environments for improved efficiency and stakeholder visibility.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

NCS is a leading AI Tech Services company. With a 15,000-strongteam across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Primary Purpose 

The Senior Software Engineer is responsible to develop software based on design requirements and ensure software and subroutines are working to specification, program codes have conformed to standards and are delivered with quality meeting schedule and requirements. 

What will you do:

Project Delivery 

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices 
• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits 
• Develop unit test package, execute tests & document test results to ensure the quality of the program 
• Assist in the integration testing, system testing, User Acceptance Test ( UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment 
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently 
• Prepare & maintain up-to-date system documentation. 
• Analyse functional requirements to translate into application design using established design methodologies and guidelines 
• Ensure codes comply with NCS security guidelines 

Team Work 

• Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements 
• Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications 
• Participate in peer reviews to improve project quality 

The ideal candidate should possess: 

• Typically  5-7  years’ experience with substantial project work in software development 
• Experience in Peoplesoft Financial. 
• Diploma or Degree in Computer Science, Information Technology, Management of Information Systems or equivalent 
• Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards 
• Strong problem solving skills and ability to think out of the box 
• Team player with strong communication and interpersonal skills 
• Self-motivator with a positive attitude and with high energy 
• Customer focused 

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

As a Salesforce Principal Architect you will play a pivotal role in shaping client solutions, driving pre-sales engagements, and ensuring delivery excellence across Salesforce initiatives.

The role is suited for a consulting professional who is equally comfortable engaging with clients at the executive level, leading solution design, and guiding delivery teams. As a senior member of the Salesforce group, this role will also contribute to establishing ways of working, reusable assets, and practice capability across the broader NCS network.

What will you do?

Client Solutioning & Pre-Sales

• Act as a trusted advisor to clients, shaping Salesforce solutions that address business needs and deliver measurable outcomes
• Lead discovery sessions, requirements analysis, and solution design workshops
• Support sales and account teams in pre-sales activities including scoping, estimating, proposal development, and presentations
• Showcase Salesforce capabilities through tailored demos and proof-of-concepts
• Lead complex pre-sales engagements, providing solution oversight, strategic guidance, and executive-level presentations to prospective clients
• Develop and maintain strategic relationships with Salesforce and other ecosystem partners to drive joint business opportunities

Delivery Leadership

• Provide solution oversight during delivery, ensuring architectural integrity and alignment with client goals
• Collaborate with project managers, architects, and offshore/global delivery teams to ensure solutions are delivered to scope, quality, and timelines
• Address delivery challenges and act as escalation point for solution-related decisions

Practice Development & People Leadership

• Contribute to the development of accelerators, templates, and best practices that enhance delivery efficiency and consistency
• Mentor and coach junior team members, building their Salesforce solutioning and consulting capability
• Support recruitment and onboarding of new Salesforce practitioners into the practice
• Help define career paths, training, and certification goals for practice members
• Collaborate with global delivery centres to uplift capability and ensure consistent standards across regions
• Stay current with Salesforce product releases, industry cloud offerings, and ecosystem developments, and share knowledge across the team

The ideal candidate should possess:

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related discipline is required
• Relevant Salesforce certifications are highly essential (e.g., Salesforce Certified Application Architect, Salesforce Certified System Architect)
• Over than 12 years of CRM/Salesforce experience, with at least 6 years in Consulting
• Demonstrated success in both pre-sales (scoping, estimating, proposals, client presentations) and delivery (solution design, architecture oversight)
• Strong experience with Salesforce core clouds (Sales, Service, Experience); exposure to Industry Clouds preferred
• Proven ability to lead workshops, manage stakeholders, and present at executive level
• Experience collaborating with offshore/global delivery centres
• Strong understanding of Salesforce capabilities, limitations, and roadmap
• Familiarity with industry trends in customer engagement, digital transformation, and CRM best practices
• Excellent communication, facilitation, and stakeholder management skills
• Consulting toolkit: requirements gathering, structured problem-solving, commercial awareness
• Leadership skills to mentor, coach, and contribute to practice capability growth
• Strategic Thinking: Ability to define and execute long-term strategy and translate business goals into actionable plans
• Stakeholder Influence: Exceptional communication, negotiation, and interpersonal skills, with the ability to effectively engage with senior executives, both internal and external
• Results Orientation: A strong drive to achieve objectives, overcome obstacles, and deliver measurable business outcomes

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

As a Helpdesk and Concierge Engineer you will serve as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools.
The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

What will you do? 

• Provide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and escalate to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and escalate unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Essential Qualifications

• Diploma with minimum 2 years of end-user support or service desk experience
• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
• Knowledge  and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications

Preferred Attributes

• VPN and macOS support knowledge
• Good understanding of hardware and peripherals
• Experience in supporting WiFi and LAN connectivity
• Familiar with:
• M365 Admin Center (Users, Licenses, Service Health)
• Teams/SharePoint/Exchange Admin Centers
• Entra ID (Azure AD) – users, sign in logs (read), MFA settings
• Intune portal – device/app basics

Professional and/or Technical Certifications

• Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
• CompTIA A+ (preferred)

Additional information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Primary Purpose

The Senior Software Engineer is responsible to develops software based on design requirements and ensure software and subroutines are working to specification, program codes have conformed to standards and are delivered with quality meeting schedule and requirements.

Responsibilities

Project Delivery

• Analyse process/program specifications & translate specifications to program codes, conforming to program guidelines and programming best practices

• Make changes to configurable items, which include hardware, software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits

• Develop unit test package, execute tests & document test results to ensure the quality of the program

• Assist in the integration testing, system testing, User Acceptance Test ( UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment

• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly &efficiently

• Prepare & maintain up-to-date system documentation.

• Analyse functional requirements to translate into application design using established design methodologies and guidelines

• Ensure codes comply with NCS security guidelines

Team Work

• Work with team lead to ensure design and programme codes conform to architecture and design standards, and that design satisfies functional and system requirements

• Participate in requirements gathering; work with Business Analysts in reviewing and refining functional specifications

• Participate in peer reviews to improve project quality

Requirements

·      Typically 5-7  years’ experience with substantial project work in software development

·      Experience in Peoplesoft Financial.

·      Diploma or Degree in Computer Science,Information Technology, Management of Information Systems or equivalent

·      Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards

·      Strong problem solving skills and ability to think out of the box

·      Team player with strong communication and interpersonal skills