Job Description: Clinic Assistant
Position Summary:
The Clinic Assistant is responsible for supporting the daily operations of the clinic, ensuring a clean, safe, and welcoming environment for patients and staff. This role involves assisting healthcare professionals, maintaining clinic hygiene, and providing excellent customer service.
Key Responsibilities:
1. Patient Assistance:
- Welcome and register patients, ensuring accurate collection and recording of personal and medical information.
- Assist patients with appointment scheduling, inquiries, and follow-ups.
- Provide basic support for patients, such as offering directions or ensuring comfort while waiting.
2. Administrative Support:
- Maintain accurate and organized patient records, both physical and digital.
- Handle billing, payments, and insurance claims processing.
- Answer phone calls, WhatsApp and emails, addressing patient inquiries promptly.
3. Operational Assistance:
- Prepare consultation rooms with necessary medical supplies and equipment for each appointment.
- Assist healthcare professionals during procedures or consultations when required.
- Monitor inventory levels and ensure timely restocking of medical and office supplies.
4. Clinic Hygiene and Maintenance:
- Ensure all areas of the clinic, including consultation rooms, waiting areas, and restrooms, are clean and well-maintained.
- Perform daily cleaning and sanitization of equipment, surfaces, and high-touch areas to maintain infection control standards.
- Monitor and replenish hygiene supplies (e.g., gloves, hand sanitizers, disinfectants).
Qualifications and Skills:
- Minimum secondary education; healthcare or customer service experience is a plus.
- Strong communication and interpersonal skills.
- Attention to detail, especially in maintaining hygiene standards.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer skills for administrative tasks.
- Minimum 3 years work experience in service sector.
Working Conditions:
- Requires standing or moving for extended periods.
- May involve handling cleaning chemicals and medical supplies.
Key Attributes:
- Empathy and a patient-centric approach.
- Proactive attitude towards maintaining cleanliness and organization.
- Commitment to confidentiality and professionalism.
Job Type: Full-time
