Total 4 job vacancies by Hapag-lloyd Pte. Ltd.

Description

• Lifecycle management of the global container fleet related to on and off-hires.
• Strategic decisions on container types, sizes, and ownership models to support business needs.
• Governance of portfolio planning and investment priorities.

Responsibilities

• Support the Director of Global Container Portfolio Management in developing and executing the global container portfolio management strategy.
• Build strong relationships and partnerships with local leasing companies, liner companies, larger depots and manufacturers.
• Lead or support local negotiations.
• Define and ensure execution of phase-in/out requirements and strategy in line with the Global Container Portfolio Management execution plans.
• Provide input to budgets.
• Establish and monitor phase in/out targets per area aligned with global flow plan and surplus/deficit locations as well as with global phase-out targets.
• Support and engage in the development of processes, and implementation of optimization tools and digital systems supporting in- and out-fleeting of equipment, sales, Greybox and interchange.
• Ensure high data quality and process execution compliance in the Region and Areas.
• Lead the regional phase in/out community across the involved teams in the Region and Areas

Qualifications

• 3-5 years of experience in global logistics, shipping, container management.
• Preferably technical knowhow and understanding of shipping containers.
• Commercial profile with ability to drive sales.
• Good at building relationships with vendors and suppliers.
• Experienced in leading and collaborating at regional level with areas.
• Willingness to travel in the region to meet manufacturers, leasing companies, buyers and suppliers.

Description

To provide a conducive and quality stowage planning to a containership.

Responsibilities

• Responsible for Central Stowage Planning of vessel's stability and safety. 
• Ensure break bulk acceptance, slot control, supervision and terminal performance. 
• Scheduling and controlling vessel operations. 
• Controlling operational slots and co-ordinate with bunker order. 
• Close co-ordination with Areas, Vessels and Terminals, to all vessel operational related matter. 
• Prepare RDR / SITREP reports, provide conducive stowage, 4-eye check to onboard DG segregation. 
• Secondary Tasks not limit to vessel operations or reporting 
• Additional task whenever required, including overseas assignment. 
• Assist Team Leader in mentoring new Planners. 
• Assist Team Leader in Vessel/Terminal Performance reports.
• Ad hoc duties as assigned

Qualifications

• Diploma in Marine Operations Studies with at least 5 years’ experience in Liner Stowage planning or Terminal, or Nautical Officer with similar qualification or experience.
• Proficient in MS Office.
• Ability to work under pressure and tactfully.
• Highly driven, systematic and efficient.
• Analytical and meticulous.
• A team player who is responsible and able to work with minimal  supervision.
• Possess strong communication skills.
• Willing to learn and show flexibility in accepting any given task.
• Good positive attitude and character.

Responsibilities

• Manage and optimise utilisation for the vessels within Region XXX across all allocation scopes (trades), all Geo Froms for full and empty containers
• Responsible for Allocation and Capacity Management on designated Ship Systems / Trades
• Creation of Voyage Allocations and Customer Allocations as per alignment with TM Pricing & Steering
• Define allocation management steering measures to control the booking uptake in line with the trade strategy (e.g. managing contribution baselines for cargo acceptance)
• Monitor and predict the voyage utilisation based on booking developments and initiate corrective measures where required
• Monitor key connections between services at transshipment ports and initiate corrective booking acceptance measures where required.
• Monitor the uptake and follow up with relational TMPS and internally with TM Cargo Controllers handling other SSYs
• Handle waitlisted shipments
• Prioritise cargoes for loading/shut out when required considering commercial rules as well as operational and cost aspects
• Drive the performance for the Cargo Control KPIs – utilization, QP3 fast booking response, QP7 Loaded as booked and dwell time reduction
• Reduce operational costs resulting out of our cargo flows to a minimum (renominations, storage)
• Liaising with ship planners (own or partner line) on space related topics and operational restrictions (e.g. draft, ballast & bunker, stack weight, etc)
• Responsible for special cargo approval applications (e.g. OOG, Flexi tank) to planners/partner lines
• Liaise with QSCs and GCC for Customer Service related topics (e.g. vessel balancing) as well as Cargo Operations topics (e.g. terminal build up, load lists)
• Cooperate closely with TM Pricing & Steering and the Commercial Organisation (e.g. Global Account Management, Commercial Steering) regarding booking development and respective market situation
• Liaise with the Commercial Organisation (Regional Commercial, Global Sales) regarding uptake performance push
• Consultation on required schedule recovery measures in collaboration with Operations
• Create tactical forecasts where required as per joint working procedures considering expected booking development also on connecting services
• Provide input to capacity requirements when needed e.g. shuttle or feeder space requirements.

Job Requirements

• Degree in Shipping, Transportation or related discipline
• 1-3 years’ experience in liner shipping/ transportation industry
• Operational background and Trade Management or Commercial Steering experience welcome
• Comprehensive knowledge about HL applications (FIS, Qlik.) (Advantageous)
• Proficient in MS-Office products (Excel, PowerPoint)
• Analytical, systematic and efficient way of working
• Motivated, proactive and reliable
• Willing to take ownership of tasks and responsibility
• Teamplayer with strong communication skills
• Excellent negotiations skills and assertiveness
• Acceptance of flexible working times also on holidays/weekends
• Experience in dealing with different stakeholder groups
• Ability to develop and implement new concepts and structures
• Knowledge about Hapag-Lloyd’s global product offering (Network & Partners) (Advantageous)

Fixed-Term Contract info

• Duration: 6 months fixed term contract
• Benefits: Medical, Dental, flex benefits etc.
• Chance of permanent contract conversion or possible extension based on circumstance

Description:

• To ensure high level of Customer Service efficiency is achieved and maintained within all areas of Region Asia, as well as increased Customer Service delivery to customers.
• Promote and encourage cooperation and team work within the Areas, Regions and between departments in order to bench mark and adopt best practices.

Responsibilities:

• Develop, monitor and analyze Customer Service Key Performance Indicators (i.e. Quality Promise) for the Areas and drive / provide recommendations for improvement measures.
• Support the improvement of customer defined benchmarks in the Areas.
• Support the regional Customer Service management with the implementation of process improvements/changes.
• Ensure timely information for Areas in regard to trade specific requirements and restrictions.
• Define and develop Quality promises and Digital targets, including customers in cooperation / consultation with the Areas Support of documentation management and processes linked to documentation performance.
• Ensure Area’s receive appropriate technical performance and customer service training.
• Provide regular recognition and constructive feedback to Areas as and when required.
• Ensure Hapag-Lloyd’s day to day customer service transactions are handled in a timely, accurate, and professional manner.
• Continually review and upgrade procedures to enhance the level of service provided to external and internal customers. Promote work process simplification initiatives.
• Implement standards and procedures to ensure Areas are providing timely, accurate and courteous responses to customer’s inquiries.
• Assist Area staff in solving problems by providing facilitation, support and arranging appropriate training.
• Develop an effective working relationship with the BSD department to jointly review and develop improvements in Customer Service processes. Job Description 2011.
• Visit key accounts to solve problems, facilitate improvements and provide support for Sales as and when required  •    Other duties as required from time to time as appropriate within the organization.  

Additional Responsibilities: 

• Promote ideas for work process simplification.
• Actively promote and participate in a customer focused team environment.
• Provide cover and assistance to other roles when staff are unavailable.
• Other duties as required from time to time as appropriate.

Qualification:

• Tertiary education, preferably in Business/Commerce with excellent working experience in Customer Service required.
• Knowledge of HL Business Systems / Process knowledge and experience required.
• Good project management skills with emphasis on successful project completion.
• Ability to handle multiple priorities and work under pressure.
• Ability to develop solutions together with internal parties.
• Excellent analytical and trouble shooting skills.
• Strong Communications.
• Windows Office software including Word, Excel and Powerpoint.