Total 1,539 technical analyst job vacancies in Information Technology category in Hong Kong

Responsibilities

• Supervise and manage the daily technical operations of designated vessels (e.g., Subsea/DSV, OSV), ensuring operational reliability, regulatory compliance, and the maintenance of high engineering standards.
• Organize and oversee scheduled dry-dockings, repairs, and preventive maintenance activities, ensuring work is completed efficiently, within budget, and to the required quality standards.
• Maintain strict compliance with ISM, ISPS, MLC, and applicable Flag State regulations, in alignment with the organization’s Safety Management System (SMS) and safety procedures.
• Establish and manage technical budgets for assigned vessels. Prepare and submit regular technical performance reports and HSE data to the Technical Manager.
• Work closely with Masters and Chief Engineers to resolve technical concerns, improve vessel performance, and coordinate the sourcing and supply of spare parts and equipment.
• Perform routine vessel visits, inspections, and audits to ensure compliance, proper maintenance practices, and operational readiness.
• Provide support during vessel mobilization and handover processes, including reviewing, updating, and maintaining technical documentation and manuals.

Requirements:

• At least 3 to 5 years of relevant experience in a comparable role, or previous experience assisting in vessel technical management.
• Degree in Marine Engineering or Naval Architecture, or holding a Chief Engineer’s Certificate with relevant sea-going service experience.
• In-depth knowledge of marine engineering systems, including propulsion, electrical, and deck machinery, with practical experience using a Planned Maintenance System (PMS).
• Strong interpersonal and leadership capabilities, effective communication skills, and the ability to thrive in a demanding and fast-moving work environment.

• Explore and develop new overseas markets through digital channels and exhibitions to grow the international customer base
• Manage end-to-end customer relationships, from initial inquiry and quotation to contract signing and client retention
• Act as a technical liaison between clients and R&D teams, providing expertise in product configuration, troubleshooting, and commissioning
• Oversee the full export lifecycle, including production follow-up, shipping logistics, customs documentation, and financial settlements
• Conduct competitor analysis and market research to provide strategic feedback for product optimization and brand positioning
• Handle after-sales technical issues and customer feedback to ensure high product reliability and long-term brand loyalty

Job Overview

We are seeking an experienced AEM Technical Lead to drive digital transformation initiatives using Adobe Experience Manager and related Adobe technologies.

This role will lead the design, development, and delivery of enterprise-grade AEM solutions across web and digital platforms. The ideal candidate combines strong technical depth in Adobe products with architectural thinking, stakeholder engagement skills, and hands-on Java development expertise.

You will play a key role in modernizing applications, enabling cloud deployment, and delivering scalable digital experience platforms for enterprise clients.

Key Responsibilities

Leadership & Delivery

• Lead and mentor a team of AEM developers and technical specialists
• Drive end-to-end delivery of AEM-based digital solutions from architecture to deployment
• Work closely with UX/UI, business analysts, project managers, and infrastructure teams
• Ensure timely delivery aligned to scope, quality, and performance expectations
• Provide architectural direction for digital transformation initiatives

AEM Architecture & Development

• Design and implement scalable AEM solutions supporting multi-channel digital experiences
• Develop and customize AEM components, templates, workflows, and integrations
• Provide hands-on development using Sling, OSGi, JCR, and related frameworks
• Optimize AEM performance including caching, content delivery, and server-side rendering
• Support Adobe upgrades, migration activities, and cloud modernization initiatives
• Architect Java-based backend services and RESTful APIs integrated with AEM

Integration & Platform Engineering

• Integrate AEM with enterprise systems such as CRM, e-commerce, analytics, and third-party APIs
• Implement personalization, targeting, and content lifecycle workflows
• Support CI/CD pipelines and deployment automation
• Ensure secure, scalable, and high-availability architecture in cloud environments

Governance, Security & Best Practices

• Establish and enforce development standards and best practices
• Maintain technical documentation, architecture diagrams, and deployment processes
• Implement secure coding practices and access controls
• Stay updated on new Adobe features and evolving industry trends

Stakeholder Engagement

• Engage business stakeholders to translate requirements into technical solutions
• Provide technical advisory on platform capabilities, tools selection, and solution design
• Conduct solution reviews and quality assurance assessments

Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, or related discipline
• Minimum 5 years of hands-on AEM development experience
• At least 2 years in a senior or lead technical capacity
• Strong expertise in AEM architecture, components, templates, workflows, and DAM
• Solid experience with Sling, OSGi, JCR, Apache Felix
• Experience with Adobe Commerce (Magento) is advantageous
• Knowledge of Adobe Marketing Cloud tools such as Adobe Analytics and Adobe Target
• Proficiency in Java, Spring, and REST API development
• Strong frontend knowledge including HTML, CSS, JavaScript, React, Angular, or Vue
• Experience in cloud environments such as AWS, Azure, or Adobe Cloud
• Familiarity with Git, Jenkins, and CI/CD pipelines
• Strong understanding of performance tuning, caching strategies, and security best practices

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

• Overall 10-15 years of experience, with at least 2+ years in technical delivery, preferably within payments, banking, or financial services.
• Experience in payment rails and clearing systems such as RTGS (Real-Time Gross Settlement), MEPS+, Telegraphic Transfers (TT), Cross-border payments (e.g., SWIFT, correspondent banking)
• Knowledge of payment message formats and standards such as ISO 20022 (pain, pacs, camt), SWIFT MT series
• Hands-on experience with DevOps practices such as CI/CD pipelines, Deployment workflows, Tools and platforms such as Kubernetes, Kafka, Git, and JIRA
• Experience partnering with architecture, development, testing, DevOps, and infrastructure teams to ensure seamless end-to-end delivery.
• Experience working with DevOps and infrastructure teams to support scalable, reliable, and secure application delivery.
• Proven results-oriented professional with a strong focus on delivery excellence and stakeholder satisfaction.
• Exposure to digital assets and emerging technologies such as Tokenized assets / tokenized deposits , Stablecoins, Wallets built using DLT / Blockchain technologies is highly preferred.

The Technical Account Manager serves as a technical expert on Airwallex's payment processing products and services. The role can identify, analyze, and resolve software-related issues, and is responsible for providing post-sale technical services to merchants, developers, and internal teams.

Daily Job:

1. Primary contact for all technical activities post-launch for managed merchants.

2. Hands-on troubleshooting and ensure that the assigned technical issues are resolved quickly.

3. Install and configure test environments, payment APIs, and E-commerce products.

4. Understand Airwallex products and their underlying architecture and perform regular technical audits on merchants' Airwallex integration.

5. Provide code samples and optimization recommendations and ensure Airwallex's best practices are adopted.

6. Participate in regular technical account reviews and provide merchants with insights.

7. Advocate new Airwallex products to improve their adoption and identify new opportunities where Airwallex products and technologies can better fit in merchants' strategy and architecture.

8. Work directly with developers, merchants, and internal teams on post-integration issues to provide technical support, consulting, and best practices.

9. Represent merchant's voice when providing feedback to Airwallex product management and engineering teams to help prioritize the product roadmap accordingly.

10. Develop rapports across all levels and functions to create value for our merchants and Airwallex.

11. Build and document knowledge about merchant technical setups.

12. Participate in the development of tools, systems, and processes to improve product supportability.

13. Work with large enterprises to develop contingency plans, and ensure the best practices are followed.

14. Understand large enterprise business scenarios, collaborate with the customer’s product manager, architect, and technical resources, and analyze customer pain points and business needs.

15. Assist with Airwallex solution architect to implement and deliver Airwallex products to customers.

Basic Qualifications：

1. Bachelor's degree in Computer Science, Engineering or equivalent technical experience, or combination of education/experience.

2. 3-5+ years of prior experience in a technical, consulting, engineering, or sales role.

3. Proficient in the current web or mobile technology standards such as REST API, JSON, Web Service, HTML, etc...

4. Hands-on experience in a mainstream programming language (PHP, Java, C++, ASP, C#, Python, JavaScript).

5. Knowledge of common Linux/Unix commands, and SQL.

6. Working knowledge of firewalls, proxies, TCP/IP, network security, and information security.

7. Strong troubleshooting and problem-solving skills.

8. Good communication skills with a strong willingness to provide exceptional customer service.

9. Strong learning ability, execution ability, and coping well under pressure.

10. Prioritization, well organized and detail-oriented on issue handling, and able to context-switch when handling multiple urgent issues simultaneously.

11. Payment, E-commerce, or FinTech related working experience is a plus.

12. Good command of English and Mandarin

Are you an experienced product manager with a strong background in finance? Join our client’s team in driving nationwide initiatives that are focused on finance digital transformation! You will play a pivotal role in leading the roadmap for ERP implementation while ensuring alignment with their broader organizational transformation goals.

Key Responsibilities:

·      Develop and maintain detailed project plans and timelines in collaboration with contracted vendors. 

·      Lead feature planning and prioritization processes based on user feedback, business impact, technical complexity, and regulatory compliance.

·      Collaborate with stakeholders to develop product roadmaps and success metrics, regularly monitoring performance against benchmarks. 

·      Ensure comprehensive status reporting to senior leadership and maintain centralized project documentation.

·      Evaluate and prioritize problems based on user impact, business value, technical feasibility, and strategic alignment.

·      Facilitate daily scrum standups and agile ceremonies, partnering with end users to establish criteria for sprint deliverables.

·      Conduct gap analyses between vendor solutions and product requirements, identifying integration challenges and potential technical debt implications.

Qualifications:

·      You should have a good Bachelor’s degree in Information Technology, Computer Science, Business Administration, Finance, or a related field as well as relevant certifications in Agile Scrum Master, Product Management, or equivalent recognized project/product management.

·      Ideally, you should come with a minimum of 7+ years of product management experience with some exposure to Finance ERP platforms.

·      Experiences with digital transformation initiatives are a must, preferably in government or highly regulated environments.

·      Strong analytical skills with the ability to translate business requirements into system functionality and excellent communication skills for effective interaction with stakeholders at all levels are crucial to the success of this role 

·      Any prior experiences in the financial space will be highly regarded.

What’s in it for you? 

Be part of a dynamic team that values innovation and collaboration. You’ll have the opportunity to influence key financial processes and contribute to significant government initiatives.

If you’re ready to drive impactful change and have the experiences we’re looking for, we want to hear from you!

•        Bachelor's degree in Computer Science, Information Systems, Information Technology, or related technical field

•        Minimum 5 years of experience in infrastructure and cloud engineering roles with progressive leadership responsibilities

•        At least 5 years of hands-on experience managing multi-cloud environments across AWS, Microsoft Azure, and Google Cloud Platform

•        Minimum 1 years of experience in regulated environments such as public sector, government, financial services, or healthcare

•        Proven experience in 24/7 operational support environments with incident management and on-call responsibilities

Technical Skills& Expertise

•        Multi-Cloud Platforms: Expert-level proficiency in Amazon Web Services (AWS), Microsoft Azure, and Google CloudPlatform (GCP) with hands-on experience across compute, storage, networking, security, and managed services

•        Operating Systems: Advanced expertise in both Linux (RHEL, CentOS, Ubuntu, Amazon Linux) and Windows Server administration (2016, 2019, 2022, 2025) with deep troubleshooting capabilities

•        Patch Management: Extensive experience with enterprise patch management using AWS Systems Manager, Azure Update Management, WSUS, SCCM, and YUM/DNF

•        Security Hardening: Strong background in CIS Benchmark implementation, security remediation, and compliance frameworks (IM8, SOC 2, ISO 27001)

•        Infrastructure as Code: Proficiency in Terraform, Ansible, AWS CloudFormation, ARM templates, and GitOps practices

•        Container Technologies: Experience with Docker, Kubernetes, Amazon ECS/EKS, Azure AKS, Google GKE, and container orchestration

•        ITIL& ITSM: Deep understanding of ITIL v3/v4 processes with hands-on experience using ServiceNow, Jira, or similar ITSM platforms

•        DevSecOps: Experience with CI/CD pipelines, security scanning integration, and familiarity with SHIP-HATS platform

Coordinate with site team for the progress, productivity, test requirements. Organize with testing lab for the JGP samples and obtain reports from Lab. Generate daily production logs, parameter with depth. Get data logger report and provide graphs for QPS submission. Cost control, prepare estimation with engineers, monthly progress claim submission to clients.

Summary:

• MNC

• Monday to Friday, 8.00am to 5.15pm

• UP$6200-$8200

• Transport Allowance and Petrol Claim

• Variable Bonus

• Kallang Sector

Responsibilities:

• Manage a technical sales team focused on complex springs applications and consistently meeting or exceeding monthly sales target

• Identify new market segments and potential customers for business opportunities

• Build good rapport and provide technical support to customers at all levels

• Ensure customer’s requirements are fully defined and understood by internal teams

• Participate actively in management matters and decisions and assist management in all sales related matters

• Assist in the formulation of corporate strategies. Improving and analyzing the tools/directions/strategies set are effective

• Project monitoring to ensure timely delivery of goods
  

Requirements:

• Bachelor’s Degree in Engineering or relevant studies

• Class 3/3A driving license with own vehicle

• Minimum 5 years of field sales experience, with a focus on technical sales

• Willing to travel overseas at times for business trips
  

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Ng Yi Jie Benedict
Registration Number: R2091806
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Who We Are

Airwallex is a technology company that revolutionises the way businesses operate globally. Our financial infrastructure provides a modern technology stack for businesses to operate internationally, without the challenges of the current global financial system.

Businesses use Airwallex as their end-to-end global financial services platform. Whether it’s making or receiving payments from customers, domestically or internationally, Airwallex saves businesses time and money by offering real-time, reliable and cost-effective financial solutions. Our web and API solutions support businesses of all sizes, from small companies to large enterprises.

In this fast-changing digital world that is increasingly becoming borderless, our mission is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy.

You Will

• Working directly with developers, merchants and internal teams on post integration issues to provide technical support, consulting and best practices. External customers contact through tickets. Internal customers use different contact avenues depending on priority.

• Conducting test scenarios for technical issues with code, software, hardware, devices and endpoints.

• Installing and configuring test environments, payment APIs and ecommerce products.

• Communicating technical issues to customers and internal departments.

• Identifying irregularities in functionality and unexpected behaviors with Airwallex products and services.

• Developing in-depth technical information (sample code, log searching, FAQs) for distribution to customers.

Skills And Experience You Will Bring

• Bachelor's degree or above in Computer Science or relevant majors

• 2-5 years of working experience in either programming, technical support, implementation or relevant jobs.

• Excellent verbal and written communication skills in both English and Chinese, able to communicate clearly and appropriately with internal and customers.

• Strong troubleshooting and problem-solving skills

• Prioritization, well organized and detailed oriented on tickets handling, able to work on multiple urgent issues in parallel.

• Must have sufficient technical knowledge to communicate with the development team

• Strong willingness to provide exceptional customer service

• Demonstrated quick learning of technology and new products

• Experienced in the e-commerce, payment, fintech industry is a plus

Technical Skills:

• Experienced in one of the programming languages: Python, Java, php, C#, Java Script or shell scripting

• Familiar with Web Technologies, HTTP and HTTPS

• Experienced with REST, JSON, SOAP

• Experienced with SQL

• Familiar with Logstash, Kibana and Graylog

• Familiar with AliCloud and Google Cloud is a plus

• Good command of both English and Mandarin

Job Description:

• Implement sales strategies to expand the customer and distributor network within the designated territory
• Engage with consultants, contractors, and visit project sites to showcase products and create business opportunities
• Organize and deliver product training sessions and technical presentations on a regular basis
• Offer technical assistance to clients and partners both before and after the sale
• Track market developments, gather customer insights, and observe competitor actions
• Compile and present sales updates, projections, and activity reports as needed

Requirements:

• Diploma in Electrical Engineering or related field
• Minimum 2 years of sales experience in Electrical Installation Industry
• Excellent communication, negotiation and presentation skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com;

EA License No.: 13C6305

Registration No.: R23117856 CHOE KIN MUN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Resident Technical Officer (RTO)

5.5 days work week

Job Responsibilities:

• Supervise and inspect site works to ensure compliance with approved drawings, specifications, and authority requirements.
• Monitor construction progress and ensure quality standards and safety regulations are met on site.
• Conduct daily site inspections and keep detailed site records, including daily reports, photographic documentation, and site correspondences.
• Liaise with consultants, contractors, and relevant authorities to coordinate construction activities.
• Identify and report any non-conformance, defects, or safety risks, and ensure timely rectification by the contractor.
• Attend site meetings, technical discussions, and inspections with relevant stakeholders.
• Ensure proper implementation of civil and structural works in accordance with BCA, LTA, PUB, NEA, and other regulatory bodies’ requirements.
• Assist in reviewing and verifying construction drawings, method statements, and work procedures.
• Support project engineers and project managers in technical and coordination matters.

Requirements:

• Diploma in Civil Engineering or equivalent from a recognised institution.
• MUST be registered with IES/ACES as Resident Technical Officer (RTO).
• Minimum 3 years of relevant civil and structural experience in building or infrastructure projects in Singapore.
• Familiar with local codes, regulations, and authority submission procedures.
• Strong knowledge of construction sequencing and site safety requirements.
• Meticulous, independent, and proactive with strong problem-solving skills.
• Proficient in preparing site inspection reports and technical documentation.
• Able to work 5.5 days/week and attend to site matters when required.

Responsibilities:

• Led technical team in reviewing and optimizing designs, shop drawings, and project documentation to ensure accuracy and compliance
• Collaborated with consultants and construction teams to improve constructability and streamline project delivery
• Managed design approval processes, resolving technical issues efficiently and minimizing project delays
• Ensured all designs met contractual requirements, industry standards, and client specifications
• Coordinated with BIM and multidisciplinary teams to resolve technical clarifications and enhance workflow
• Identified potential risks early and implemented mitigation strategies to protect project outcomes
• Prepared and presented design progress reports and updates to management, project teams, and clients
• Supported tender processes with precise technical submissions, contributing to successful bids
• Actively participated in progress, coordination, and site meetings to drive alignment and quality delivery

Qualifications:

• Bachelor’s degree in Civil Engineering (PEB recognized)
• Minimum 8 years in design/design management, with 3+ years hands-on design experience
• Strong expertise in civil engineering design, documentation, and shop drawings
• Solid technical expertise in electrical systems, components, and installation practices
• Good understanding of relevant electrical engineering codes, regulations, and safety standards
• Effective communication and teamwork abilities to collaborate with project stakeholders
• Skilled in reading and interpreting electrical drawings and schematics

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Job Summary

We are looking for a detail-oriented and analytical Data Analyst to support data-driven decision-making across the organization. The ideal candidate will be responsible for collecting, processing, and analyzing data to generate actionable insights that improve business performance and operational efficiency.

Key Responsibilities

• Collect, clean, and analyze large datasets to identify trends and patterns
• Develop dashboards and reports to support business decisions
• Work closely with business teams to understand data requirements and translate them into analytical solutions
• Perform ad-hoc analysis to support management requests
• Monitor key performance indicators (KPIs) and provide regular performance reports
• Ensure data accuracy, integrity, and consistency across systems
• Support data integration from multiple sources (CRM, marketing, operations systems)
• Present findings and insights clearly to stakeholders

Requirements

• Bachelor’s degree in Data Analytics, Statistics, Computer Science, or related field
• 2–5 years of experience in data analysis or related roles
• Strong proficiency in SQL and Excel
• Experience with data visualization tools (e.g., Tableau, Power BI)
• Familiarity with Python or R for data analysis is a plus
• Strong analytical thinking and problem-solving skills
• Ability to interpret complex data and communicate insights clearly
• Good attention to detail and organizational skills

Preferred Qualifications

• Experience working with CRM or customer data platforms
• Knowledge of business intelligence (BI) tools and data warehousing concepts
• Experience in industries such as recruitment, immigration, or consulting
• Familiarity with automation tools or AI-based analytics
• Understanding of Singapore market data trends

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

This role focuses on providing hands-on technical support for the company’s platform. You will troubleshoot technical and platform-related issues, help customers resolve platform-related issues, and support them in using platform features as part of live support interactions.

You will also escalate complex issues when needed and contribute to documentation and internal knowledge sharing to improve resolution efficiency and customer experience.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Act as a problem-solver: understand customer needs, troubleshoot technical issues, and follow up to ensure resolution
• Provide technical support to customers via email, chat, and other support channels
• Guide customers through platform features and workflows as part of troubleshooting and support interactions
• Build strong platform knowledge to support effective troubleshooting and customer issue resolution
• Diagnose, address, and resolve technical issues efficiently and accurately
• Investigate platform functionality issues, login/access concerns, workflow blockers, and compatibility issues
• Test and validate platform functionality following product releases to identify potential issues impacting customers
• Support troubleshooting of third-party integrations and compatibility issues with external tools
• Reproduce customer-reported bugs and clearly document findings for escalation to Product or Engineering
• Escalate complex issues to higher-level support when needed
• Contribute to support resources such as help articles, troubleshooting guides, and internal documentation
• Assist in documenting technical workflows, troubleshooting steps, and escalation paths for recurring incidents
• Collect customer feedback, identify recurring issues, and share insights with Product and Engineering teams
• Log support requests and keep internal teams updated on issue status and customer impact
• Meet personal and team goals such as CSAT, response times, and SLA expectations while keeping customer satisfaction a top priority
• Collaborate with and support team members when assistance is needed
• Take on additional tasks or responsibilities when required to meet team objectives

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with strong problem-solving skills and attention to detail
• Passionate about customer satisfaction and delivering exceptional support experiences
• Comfortable troubleshooting technical and platform-related issues in a fast-paced SaaS environment
• A clear communicator who can explain technical concepts in a simple, practical way
• Adaptable, proactive, and able to work independently with limited supervision
• Collaborative and team-oriented, always ready to support colleagues when needed

YOU HAVE…

• 2+ years of relevant experience in a SaaS, Tech, or Technical Support environment
• 2+ years of experience in technical customer support on SaaS support environments
• Proven ability to provide exceptional technical customer support
• Strong communication and collaboration skills, with a bias for clarity and action
• Experience with a modern support stack such as Zendesk, Guru, Slack, and JIRA
• Analytical, curious, and adaptable, you seek solutions, not perfection
• General knowledge of how web-based and mobile applications work
• Ability to diagnose and troubleshoot customer-reported technical issues
• Comfortable operating in a fast-moving, growth-stage environment
• Able to work independently with little supervision in a remote environment
• Metrics-driven with the ability to manage ticket volume and response SLAs

Bonus Points

• Experience supporting integrations and technical escalations
• Experience supporting SaaS platforms in a technical customer support role
• Passion for customer experience and technical problem-solving