Total 759 support analyst job vacancies in Information Technology category in Hong Kong

Job Overview

We are looking for an experienced Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments. This role focuses on ensuring system stability through deep troubleshooting, incident management, and continuous service improvement.

You will work across cloud-based systems and content platforms, collaborating with cross-functional teams to maintain high availability and performance of applications in a production environment.

Key Responsibilities

Production Support & Incident Management

• Investigate and resolve complex production issues across applications and platforms
• Perform in-depth analysis to identify root causes and restore services promptly
• Take ownership of incidents from identification through resolution

Cloud & Platform Support

• Support applications hosted on cloud platforms, including troubleshooting performance and connectivity issues
• Diagnose and resolve issues related to application hosting, deployments, and system availability

CMS & Web Platform Support

• Maintain and troubleshoot enterprise content management platforms
• Resolve issues related to content delivery, caching, and publishing processes

System & Integration Troubleshooting

• Investigate issues across APIs, backend services, and system integrations
• Support database-related checks and validations to ensure data integrity

Monitoring & Preventive Maintenance

• Analyze system logs and monitoring alerts to proactively detect potential issues
• Recommend and implement improvements to prevent recurring incidents

Security & Compliance Support

• Support troubleshooting related to access control, certificates, and secure configurations
• Ensure adherence to operational and security standards

Collaboration & Coordination

• Work closely with development, infrastructure, security teams, and external vendors
• Maintain clear documentation of incidents, resolutions, and system changes

Requirements

Technical Skills

• Hands-on experience supporting cloud-based applications (Azure preferred)
• Experience with web applications, APIs, and system integrations
• Familiarity with content management platforms (e.g. AEM or similar)
• Basic knowledge of database querying (SQL)

Support & Operations

• Strong experience in application / production support (L2/L3)
• Proven ability in incident management and root cause analysis
• Familiarity with ITIL processes (Incident, Problem, Change Management)

Security & System Knowledge

• Understanding of:

• Access control

  Certificates and secrets management

  Secure system configurations

Soft Skills

• Strong analytical and troubleshooting mindset
• Good communication and stakeholder coordination skills
• Detail-oriented with strong documentation discipline

Key Attributes

• Able to work in high-pressure, critical environments
• Proactive in identifying and resolving issues
• Strong ownership and accountability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

A local SME with a proven track record in sales and services of Test &Measuring Equipment is looking for a self-driven, technically competent engineer to be part of the team to grow the business.

We are looking for a pre and post-sales technical support engineer for our Test and Measurement Instruments Business. You will require to provide pre-sales activities like the technical discussion to scope out customer requirements, propose the correct solution to fit the customer application and budget. Tender technical response and liaise with supplier to complete RFP. Post-sales support like maintaining the service and calibration center, training, troubleshooting,repair, and instrument calibration.

Requirements

• Mininum Diploma and above, preferably in Electronics and Communication Engineering.
• Some working experience with General Test and Measurement instruments preferred. Applicants with knowledge of RF and Microwave instruments will be a bonus.
• Self-Driven with initiative and putting the customer in the forefront always

• Experience in Compliance domains such as AML, KYC, Sanctions Screening, Transaction Monitoring, or Regulatory Reporting.
• Strong hands-on experience with Unix/Linux, Shell Scripting, SQL, and Java or Python.
• Experience to Machine Learning concepts, models, and data-driven applications.
• Experience working with CI/CD tools such as GitHub, GitLab, Bitbucket, Jenkins, or Aldon.
• Strong analytical, problem-solving, and stakeholder management skills.
• Experience in Banking or Financial Services environments will be an advantage.

Responsibilities

• Implement audit trail and governance controls
• Support UAT validation and business sign-off
• Collaborate with business units and Data Analytic teams
• Design, implement, and maintain deterministic rule-based logic
• Convert business requirements and domain knowledge into structured rule frameworks
• Ensure rule versioning, governance, and end-to-end traceability
• Evaluate and enhance Python-based AI components and workflows
• Verify AI-generated outputs for compliance with established business rules
• Undertake any other ad hoc duties as assigned

Requirements

• Minimum 1 to 2 years of experience in UAT/Business Analysis/Data functions
• Experienced in Data analysis, business analysis

Interested applicants please email your resume to meganng@recruitexpress.com.sg
Megan Ng Su Ting (CEI No.: R23115059)
Recruit Express Pte Ltd
EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

• Support General Price Increase (GPI) Exercise
• Assist in compiling monthly incentive plans for Global Customers’ GPI review.
• To clarify pricing terms.
• Maintenance of Rates
• Support rate setup or updates in Express Billing
• Maintenance of Global Agreements
• Support post-activation maintenance activities
• Update Global Customer Agreement information

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

• Raise the overall test quality and maturity of the system by driving and managing end-to-end software product testing.
• Define, refine, and standardize QA frameworks, including testing processes, practices, and tools that enable continuous testing.
• Prepare and review UAT plans for projects to align with business and technical requirements.
• Plan, coordinate, and facilitate UAT sessions, while also leading SIT and UAT testing to ensure smooth user acceptance.
• Provide detailed SIT and UAT defect reports, track progress, and monitor issue resolution.
• Develop modular, reusable, and maintainable test scripts for efficiency and long-term sustainability.

Requirements:

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years of QA experience, with at least 2 years in automation or manual testing.
• Proven experience in QA testing within Agile/Scrum environments.
• Hands-on experience with QA automation tools and frameworks.
• Experience with no-code/low-code testing platforms (advantage).

The Data Operations Analyst  is responsible of reformatting the retailer and vendor input files, validations, outlier checks and sending the deliverables to the next workstream in a correct and timely manner.  

• Be the contact for questionable sales and stores trend, leading the resolution in a client-focused and timely manner in cooperation with Input Validation, Retailer Vertical/ Retailer Engagement team and other downstream functions. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries 
• Plan and execute complex daily personal workload and support to meet departmental and company schedules 
• Analyze and identify gaps and areas for improvement in reformatting and validations environment (CIP – Consumer Information platform) and drive convergence of processes and tools 

• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices 
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction 
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

• Up till $3,500 Basic + Bonus

• 5 days work week

• No experience welcomed
  

Our Client, a leading supplier of sensors, measuring systems, laser markers, microscopes, and machine vision systems worldwide, is inviting qualified candidates to fill the position as Data & Marketing Officer.

RESPONSIBILITIES:

• A chance to make a significant impact with your data analysis skills from the very beginning, increasing company performance

• Creating data to serve as a foundation for sales analysis and market development using software from Microsoft, SAP, and Keyence’s own software

• Not just updating existing data, but using it to guide sales direction and actions

• In the Marketing department, tasks include promotional actions, lead generation, and contributing to sales strategies. This position is suitable for those eager to gain a wide range of experiences in all B2B marketing initiatives
  

REQUIREMENTS:

• Degree in Marketing, Business and Engineering

• At least 1 year of relevant experience

• No experience are welcomed to apply

• No data analysis experience is fine as long willing to learn

• Must possess proficiencies in Excel and PBI/Tableau.

• Power Automate will be a plus

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Key Responsibilities:

• Manage and analyse business requirement in within Payment and Core bank ( RBK/BWC)  project team to focus in formulating conceptual business requirements into functional requirements through various elicitation techniques for various payment enhancements.
• Successful candidate should have knowledge/experience in performing business analysis for payment/Corebank application management. .
• Manage and analyse business requirement in Core Banking systems focusing on PAYMENTs(SWIFT, Paynow, Duitnow,promptpay, etc)  and translate BRD into solution design.
• Work closely with Application lead/Vendors provide estimation man days and Functional Specification.
• With knowledge in AS400 and SIBS applications to design and implement our Customer Demographics System, analyzing customer data to inform business decisions.
• The ideal candidate will have experience with data analysis, system integration, and software development on the AS400 platform, with knowledge of SIBS
• applications.
• The System Analyst will work closely with cross-functional teams to develop and maintain a robust system that drives business growth through data-driven insights, leveraging their technical expertise in AS400 and SIBS
• Conduct Functional Specification and Traceability review with business and test team

Reporting into the Supply Chain Services Manager, Supply Chain Services Team is responsible for the design, deployment and adherence to key systems, tools and processes used by our client’s Global Supply Chain Teams. As a key member of this dedicated team, you’ll play a vital role in managing and enhancing these systems and processes, ensuring that they effectively empower our client’s Global Supply Chain operations.

As a key member of the team, you will ensure the seamless operation and improvement of our client’s Supply Chain Services Programs. Reporting directly to Supply Chain Services as an individual contributor, you will play a pivotal role in maintaining, supporting, and advancing our client’s applications.

Job Responsibilities

Maintenance and Support

• Develop new and maintain or update existing Power Apps and Power Automate flows for peak performance.

• Keep a close eye on application health, addressing issues swiftly and implementing enhancements.

• Identify and evaluate opportunities for improvement, ensuring accuracy in data and reports.

Issue Resolution

• Provide expert assistance to associates using Power Apps, Power Automate flows, Power BI, and SharePoint.

• Diagnose and resolve application issues promptly, documenting solutions for future reference.

User Training and Documentation

• Empower associates by training them on Supply Chain tools and applications.

• Develop and maintain user guides, FAQs, and conduct training sessions to ensure user proficiency.

Collaboration

• Work closely with the Program Lead to align on application requirements and updates.

• Participate in team meetings, contributing to the enhancement of processes and tools.

Compliance

• Ensure all activities comply with company policies and procedures.

Requirements:

• Proficiency with Power BI, Power Apps, and Power Automate.

• Innovative approach to solving complex enterprise challenges.

• Ability to convey technical information to non-technical users.

• Meticulous approach to data accuracy and application performance.

• Good foundational skills in HTML/CSS.

• Deep understanding of best practices in database management.

• Skills in SQL DB, Data Engineering, Data Analytics & python programming.

• Excellent stakeholder management and communication abilities.

• Solid grasp of analytical tools.

• Quick learner, adept at adjusting to new technologies and requirements.

• Knowledge of key business processes within supply chain is a plus.

We are hiring the headcount under Recruit Express.

1. Support General Price Increase (GPI) Exercise

• Assist in compiling monthly incentive plans for Global Customers’ GPI review.

• To clarify pricing terms.

2. Maintenance of Rates

• Support rate setup or updates in Express Billing

• Assist in the central implementation of the annual general price increase for Global Customers.

• Cross-check rates update in GRE to ensure accuracy

3. Maintenance of Global Agreements

• Maintain and review fuel terms for Global Customers, executing updates and communicating changes to Sales.

• Support post-activation maintenance activities

• Update Global Customer Agreement information

Requirements:

• Diploma/Degree (preferred) in any field with strong analytical background

Interested candidates please send in your resume to:

Reina Patricia Johan
Outsourcing Team
Recruit Express Pte Ltd
Email: reina@recruitexpress.com.sg

EA License No: 99C4599

• Support data management and enhancement activities to improve data accuracy and usability

• Maintain and develop data warehouse and data automation processes

• Collaborate with internal stakeholders to gather business and system requirements

• Support system implementation, integration, and user testing activities

• Prepare and document business requirements and data specifications

• Monitor data quality and investigate discrepancies for continuous improvement

• Ensure reliable data availability for reporting and business analysis

• Assist in projects related to information systems and data initiatives

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Job Summary:

To work with caregivers towards peace of mind and freedom to live the life they aspire. This is done through partnership with caregivers, volunteers, and internal/external stakeholders to deliver programmes and services using a caregiver-centric approach.

*Scope of Caregivers Support: Provide support to caregivers and families of older persons, persons with special needs and mental health conditions.

Principal Responsibilities and Duties:

Programme development, implementation, and evaluation:

• Plan, publicise and conduct caregiver support programmes (e.g., talks & workshops, Carer Lighthouse, Care Line).
• Facilitate talks, workshops and group programmes in a strength-based and caregiver-centric approach
• Monitor attendance, collect feedback, and support impact evaluation to improve service quality.
• Foster a sense of community among caregivers through conducting peer support networks and social events.
• Continuous learning with the team through regular review of programs.

Caregiver Engagement & Support:

• Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line.
• Conduct outreach to raise awareness of available services through community events and partnerships.
• Maintain strong relationships with caregivers and work with caregivers to achieve their aspirations
• Volunteer & Stakeholders engagement:
• Maintain strong relationships with the community, volunteers and internal stakeholders to deliver suitable programmes for caregivers
• Liaise with corporate and school volunteers to implement ad-hoc events or regular activities for Caregivers.
• Collaborate with internal departments to achieve organisational goals.
• Recruit, train, and engage volunteers to support programme delivery.

Backbone support to team function:

• Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library.
• Organize events for the team that contributes to team growth and bonding.
• Prepare reports and presentations to track programme effectiveness and inform improvements.
• Support grant applications and documentation for funding compliance.

Essential Qualifications:

• Degree in any discipline.
• Prior training in WSQ ACLP 2.0 will be an added advantage.
• Interested in improving the Caregiving situation in Singapore.
• 1-2 years of experience working with Caregivers and families.
• Prior experience in programme management or working with caregivers will be an added advantage.
• Excellent verbal and written communication, problem-solving solving and administration skills.
• Excellent programme planning and facilitation skills.

Core Competencies, Skills, and Attributes:

• Passionate about journeying with Caregivers and families
• Practice empathetic listening and communication skills with Caregivers and families
• Keen learner and strong team player
• Creative and adaptable to dynamic nature of work
• Good organization and problem-solving skill
• Proficient in MS Office 365 programs
• Experience in social media platforms e.g. facebook, telegram and Instagram.

* This role is required to run across Singapore to conduct workshops and programmes, the office is based at Tampines.

Job Description

• Industry/ Organization Type: Cybersecurity
• Position Title: Technical Service / Support Consultant
• Working Location: Bedok
• Working Hours: 5 days (Mon – Fri, 9.00am – 6.00pm)
• Salary Package: Basic salary up to $5,000 + Flexi Benefits + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide clear consultation and coaching to customers and partners about product features and solutions
• Handle all parts of project implementation, including customizing solutions to meet client needs and supporting products after they go live
• Respond to client issues and questions, use problem-solving skills, and follow up until the issue is fully resolved—support may be needed at different hours
• Work together with teams such as Pre-Sales, Product Engineering, and Quality Assurance

APPLY NOW!!!

• Bachelor’s Degree in Computer Science, Software Engineering, IT, or a related field
• 1–2 years of experience in software application development, implementation, and support
• Familiar with programming languages (e.g. Java, HTML, JavaScript, SQL
• Understanding of APIs, web services, and basic operating systems (Unix, Windows)
• Experience with servers and databases is a plus
• Knowledge of .NET/C#, web/mobile frameworks, cloud platforms, or hold relevant IT certifications
• Good communication, client management, and teamwork abilities
• Strong problem-solving skills, proactive, and adaptable
• Willingness to travel overseas for projects is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76242 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

1.      Provide 24x7 production support onsite / offsite

2.      Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3.      Manage and respond to users on timely manner.

4.      Log incident ticket for production issues and user queries

5.      Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6.      Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7.      Follow up on defect and incident closure and meet incident closure KPI

8.      Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9.      Make sure system availability as per respective agreed SLA

10.   Support EOD batch run

11.   Perform annual Disaster Recovery (DR) exercise for supported applications

12.   Provide support to System Engineers on server level patches / upgrade as and when applicable

13.   Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14.   Ensure application documentation is properly updated for each production release

Requirements:

Must have: -

• Bachelor’s degree of Computer Science/IT or Engineering
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC, FI/Banking domain knowledge
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Key Domain/ Technical Skills:

Essential technical skill: -

• Strong proficiency of OS/400 system, RPG, COBOL language
• Plus point – good experience in Silverlake banking system
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB