Total 2,223 failure analysis engineer job vacancies in Information Technology category in Hong Kong

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Job Summary

We are seeking an experienced AWS Cloud Network Engineer with strong expertise in Infrastructure as Code (Terraform) and CI/CD automation. The ideal candidate will be responsible for designing, implementing, automating, and optimizing AWS cloud network infrastructure using Terraform-driven deployments. This role requires deep hands-on experience in AWS networking, strong troubleshooting skills, and the ability to enhance and maintain scalable cloud network environments.

Responsibilities

• Design, implement, and manage AWS cloud network infrastructure using Terraform. Create and modify Virtual Private Clouds (VPCs), subnets, route tables, gateways, and related networking components.
• Develop and implement subnet strategies (public, private, and isolated subnets).
• Configure and maintain Load Balancers (ALB/NLB), including listeners and target groups.
• Manage and optimize Security Groups and Network Access Control Lists (NACLs).
• Implement approved network designs using Terraform modules and CI/CD pipelines.
• Develop new Terraform modules and enhance existing ones to improve scalability and reusability.
• Refactor, clean up, and optimize existing Terraform code to eliminate technical debt.
• Enhance automation capabilities for infrastructure provisioning and configuration.
• Support cloud migration activities and ensure smooth transition to new environments.
• Troubleshoot complex AWS networking issues and provide root cause analysis.
• Ensure adherence to security best practices and organizational standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum 5 years of experience in AWS Cloud infrastructure with strong focus on networking.
• Extensive hands-on experience with: VPC design and configuration, Subnetting strategies, Route tables and gateways (IGW, NAT), Load Balancers (ALB/NLB), Security Groups and NACLs
• Strong expertise in Terraform: Writing reusable modules, Managing remote state, Code refactoring and optimization
• Experience with CI/CD pipelines for infrastructure deployment.
• Strong troubleshooting and analytical skills.
• Experience supporting cloud migration initiatives.
• Solid understanding of networking fundamentals (CIDR, DNS, routing, firewalls).
• Experience in enterprise-scale AWS environments.
• Familiarity with DevOps practices and Git-based workflows.
• Experience implementing security best practices in cloud environments.

About Company:
Our client deals with IT consultancy services, system integration and solutions.

Job Description:
- Responsible to system support and maintenance to ensure daily operations is smooth
- Other ad hoc duties as assigned by the company

Job Requirements:
- Minimum NITEC/Diploma in IT or Infocomm or related qualification
- No experience candidates are welcomed to apply
- Have a valid class 3 driving license
- Good stamina to work from terminal to terminal
- Ability to work under cold environment in server room (when required to work in server room)
- Good personality and teamwork spirit
- Punctual, time management and able to follow instructions

Compensation:
- Work location: T3 Changi Airport
- Working hour: 12 hours shift (8am to 8pm and 8pm to 8am, follow roster)
- Shift allowance $200/month
- Training will be provided
- Career progression opportunity

Role

As a Robotics Software Engineer specializing in Robot Learning and Manipulation, you will drive the design, training, validation and deployment of contact-rich manipulation skills for real-world manufacturing. Your focus will be on solving dexterous, contact-rich assembly tasks. You will develop and integrate advanced sensor-based control strategies and Machine Learning (ML) policies within the Intrinsic Robot Control stack, managing the full model lifecycle - from architecture, large-scale data collection and training to validation, deployment and cycle-time optimization - to meet rigorous industrial standards.

How your work moves the mission forward

• Develop, train, and deploy multi-modal feedback- and interaction controllers to solve high-precision insertion and assembly tasks.
• Lead the AI manipulation model lifecycle, conducting regular trials on industrial hardware to evaluate algorithmic changes and curate high-quality training datasets.
• Architect and build modular components for reinforcement learning and imitation learning, continuously seeking to improve the robustness of contact-rich assembly tasks.
• Stress-test and optimize the real-time execution framework for learned manipulation models within the Intrinsic platform.

Skills you will need to be successful

• PhD or equivalent professional experience in Robot Learning and AI Manipulation (e.g., Applied RL, Visuomotor Policy Learning, Vision-Language-Action models).
• 2 years of professional experience in C++ and Python, with a proven track record of shipping production-quality code.
• ML Frameworks: Deep expertise with JAX, TensorFlow, or PyTorch.
• Hardware Experience: Direct experience testing and iterating on physical robots integrated with vision and force-torque sensors.
• Operational Grit: A desire to spend significant time in the lab, managing hardware experiments and troubleshooting physical-world edge cases.
• Communication: Business fluency in English.

Skills that will differentiate your candidacy

• Multimodal Perception and Control: Expertise in integrating tactile/force sensing and computer vision  for contact-rich tasks.
• Hardware Experience: Direct experience testing and iterating on physical robot manipulators integrated with vision and force-torque sensors.
• Large-Scale Training: Proficiency in training on massive multimodal datasets and managing cloud-based training workflows (e.g. Argo).
• Infrastructure: Experience with cloud-based training (Argo) and deploying inference on the edge.
• Customer Focus: Willingness to travel internationally to analyze customer use cases and deploy solutions under ambitious timelines.

Job Description

• Industry/ Organization Type: Supply of Environmental Systems
• Position Title: Sales Engineer (Industrial Equipment / Technical Solutions)
• Working Location: Boon Lay
• Working Hours: 5 days (Monday-Friday, 8:45AM-6:15PM)
• Salary Package: Basic Salary + Transport Allowance + Mobile Allowance + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Achieve individual sales targets by managing the full sales cycle, including lead generation, follow-up, service delivery, and deal closure.
• Understand client requirements and assess equipment needs to prepare and deliver tailored sales proposals and technical presentations.
• Build and maintain strong relationships with clients, suppliers, and stakeholders to ensure ongoing collaboration and business growth.
• Provide after-sales support by assisting clients with equipment issues, recommending suitable materials, machinery, or replacement parts.
• Oversee daily activities to ensure project progress aligns with quality and performance goals.
• Implement sales strategies set by management to expand the company’s customer base and market reach.
• Collaborate with team members to gather information and prepare tender submissions.
• Continuously enhance product knowledge to introduce innovative technologies and value-added solutions to clients.
• Review and evaluate sales performance with management through regular updates on prospects, targets, and project timelines.
• Work closely with the Sales Manager to prepare periodic reports and communicate sales activities and project status to suppliers.
• Other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum Diploma in any engineering field
• Candidates with at least 1 years of Sales experience will be advantageous.
• Candidates without experience are welcome to apply as training will be provided.
• With prior experience with tender systems such as Gebiz
• With Class 3 Driving License

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79979 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Key Responsibilities: 

Residential Fault Resolution 

• Diagnose and resolve fibre, broadband, and Wi-Fi issues at customer premises 

• Identify and fix problems related to ONT, routers, cabling, signal loss, and network performance 

• Perform structured testing to confirm full service recovery before leaving the site 

First-Time-Right Service Delivery 

• Isolate root causes quickly and apply permanent fixes 

• Minimize repeat visits by completing proper validation and testing 

• Ensure service quality meets ViewQwest standards before closing jobs 

Wi-Fi & Home Network Performance 

• Assess Wi-Fi coverage, speed, and stability 

• Identify interference, weak signal areas, and performance risks 

• Recommend practical improvements such as router placement, mesh, or cabling solutions (Professional home consultation) 

Customer Communication & Product Recommendation 

• Explain issues and solutions clearly to customers 

• Set realistic expectations and ensure customers understand the outcome of the visit 

• Maintain a professional, calm, and customer-friendly approach 

• Support sales activities by identifying opportunities to upsell products and value-added services based on customer needs. 

Tools, Evidence & Reporting 

• Use approved diagnostic tools for testing and verification 

• Capture photo evidence, test results, and job notes 

• Update all work records accurately in ViewQwest systems 

Shift & Coverage Support 

• Support weekday, evening, and weekend troubleshooting under a rotational shift model 

• Respond to urgent and priority fault cases when required 

Work Schedule: 

• Morning Shift:  9:00 AM – 6:00 PM 

• Afternoon Shift: 12:00 PM – 9:00 PM 

• 7-day rotational coverage including weekends and public holidays 

Requirements: 

• Diploma or higher in Telecommunications, IT, Electronics, Networking, or related field 

• 2–3 years’ experience in residential broadband, fibre, or network troubleshooting preferred 

• Strong hands-on skills in: 

• ONT and router diagnostics 

• Fibre and in-home cabling 

• Wi-Fi troubleshooting 

• Good communication and customer handling skills 

• Able to work independently in the field and as part of a rotating team 

License & Mobility 

• Valid Class 3 or motorcycle driving license 

• Willing to travel island-wide for on-site support 

How to Apply 

Interested candidates may submit their resume for consideration. Only shortlisted candidates will be contacted. 

Job Description

• Industry/ Organization Type: Equipment Supplier
• Position Title: Software Engineer (C++/C#, Machine Automation)
• Working Location: West – Jurong East (Walking distance to the company from MRT)
• Working Hours: 5 days / Monday to Friday, 9am-6pm
• Salary Package: Up to SGD 5600 + Transport Allowance + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Develop next-generation machines using C++/C# platforms and integrate cross-application functionalities.
• Design, develop, test, and maintain applications utilizing C#, .NET Core/.NET Framework.
• Participate in the complete software development lifecycle, including requirements gathering, specification, design, and construction, employing agile and object-oriented methodologies.
• Enhance existing codebases by developing new features and capabilities, as well as performing troubleshooting, root cause analysis, and correcting software errors.
• Collaborate with cross-functional teams, such as process and mechanical engineers, during code testing and debugging.

APPLY NOW!!!

• Min. diploma in Computer Engineering/Computer Science or equivalent
• Min.1 year of software development experience involving high-precision electromechanical components and systems
• Prior experience in the semiconductor industry is preferred
• Strong proficiency in C++, C#, .NET, and expertise in Object-Oriented Analysis and Design methodologies
• Hands-on experience in debugging and initializing prototype hardware/software systems, especially those interfacing with motion systems

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76684 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

We are seeking highly motivated and skilled Data Center/IDF/MDF Smart Hands Support Engineers (L1 & L2) to join our dynamic team. As a Smart Hands Engineer, candidates will be responsible for providing remote and on-site technical support for our critical data center infrastructure, including IDF/MDF rooms. Techs will perform a range of tasks, from basic troubleshooting and equipment handling to more complex issue resolution and project implementation.

This role requires a strong understanding of data center environments, excellent technical skills, and a commitment to delivering exceptional customer service. Willingness to travel locally within Singapore and internationally across APAC.

Responsibilities:

• L1 & L2 Support: Provide first and second-level technical support for data center infrastructure, including servers, network devices, storage systems, power infrastructure (UPS, PDUs), and environmental monitoring systems.

• Remote Hands Support: Execute remote instructions from senior network engineers, including server reboots, basic troubleshooting steps, and equipment configuration changes.

• On-Site Support: Perform on-site tasks such as equipment installation, racking and stacking, cabling, visual inspections, and component replacements.

• Troubleshooting & Diagnostics: Diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to L3 engineers or vendors as needed.

• Monitoring & Alerting: Monitor data center infrastructure for performance and availability, responding to alerts and notifications in a timely manner.

• Documentation: Maintain accurate records of all work performed, including trouble tickets, incident reports, and equipment inventory.

• Preventative Maintenance: Participate in preventative maintenance activities to ensure optimal performance and reliability of data center equipment.

• Vendor Management: Work with vendors to resolve technical issues and coordinate equipment repairs and replacements.

• Project Support: Assist with data center projects, such as new equipment deployments, upgrades, and expansions.

• Adherence to Procedures: Follow established procedures and best practices for data center operations and safety.

• IDF/MDF Management: Maintain and support IDF/MDF rooms, including cable management, environmental monitoring, and equipment organization.

Requirements:

• Diploma/Degree in Electronics, Electrical Engineering, Computer Science, or a related field.

• L1: 0-2 years of experience in a data center or IT support environment. Freshers with relevant technical certifications are encouraged to apply.

L2: 2-5 years of experience in a data center or IT support environment with demonstrable L2 support capabilities.

Technical Skills:

• Solid understanding of data center infrastructure, including servers, network devices (routers, switches, firewalls), storage systems, power infrastructure, and environmental monitoring systems.

• Experience with operating systems (Windows Server, Linux) and virtualization technologies.

• Basic networking knowledge (TCP/IP, DNS, DHCP).

• Proficiency in using ticketing systems and documentation tools.

• Strong troubleshooting and problem-solving skills.

• Experience with cabling standards and best practices.

Familiarity with IDF/MDF room standards and best practices.

Additional requirement:

• Willingness to travel locally within Singapore and internationally across APAC.

Certifications (Preferred):

• CompTIA Server+, Network+, A+

• ITIL Foundation

• Data Center certifications (e.g., CDCP, CDCS)

Job Description

• Industry/ Organization Type: MNC Industrial Electrical Technical Solutions Provider
• Position Title: Technical Sales Engineer
• Working Location: Central – Toa Payoh
• Working Hours: 5 days / Monday to Friday: 8.30 am-5.30 pm
• Salary Package: Up to SGD 4500 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Analyze clients’ technical requirements and recommend tailored solutions
• Craft and deliver engaging technical presentations, product demos, and proposals
• Lead pre-sales activities, including site visits, technical inquiries, and tender submissions
• Collaborate with engineering and product teams to develop customized applications and support
• Provide post-sales technical assistance and conduct training sessions as needed
• Oversee major accounts including international conglomerates, government bodies, and top consulting firms
• Support regional branches in business development and marketing initiatives

APPLY NOW!!!

• Diploma in Electrical/Mechatronics/Electronic/Mechanical Engineering
• Min. 1 year of working experience in related field
• Experience in power systems, UPS, or related sectors is a plus
• Training is provided to inexperience candidate
• Ability to read and interpret technical drawings, specifications, and schematics
• Proficiency in Microsoft Office, AutoCAD, or other relevant engineering software is an advantage
• Willingness to travel for client meetings and site visits

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #77201 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Wholesales (Machinery, Equipment and Supplies)
• Position Title: Technical Sales Engineer (Technical Solutions)
• Working Location: Loyang Way
• Working Hours: 5 days (Monday-Friday, 8:30AM-5:30PM)
• Salary Package: Basic Salary + Car Allowance + VB + Medical & Dental Benefits
• Duration: Permanent

Key Responsibilities

• Build and maintain strong customer relationships; conduct needs assessments.
• Provide technical consultation and solutions aligned with customer goals.
• Identify, develop, and secure new leads within assigned territory.
• Prepare and deliver presentations, product demos, quotations, and proposals.
• Promote company service capabilities and drive service sales.
• Provide post-sales support, including troubleshooting and follow-ups.
• Coordinate with engineering and service teams for smooth project delivery.
• Stay updated on industry trends, technologies, and competitors.
• Share customer insights with product and marketing teams.
• Represent the company at trade shows and seminars locally and overseas.
• Educate and train customers/internal teams on equipment features and maintenance.
• Support management with ad-hoc tasks as required.

APPLY NOW!!!

• Bachelor’s degree in Engineering (Mechanical/Electrical preferred) or related field; Diploma holders considered.
• Minimum 2 years’ experience in sales engineering, preferably in equipment sales/service.
• Strong knowledge of vacuum pump technology or similar equipment.
• Proficiency in technical sales and solution design.
• Excellent verbal and written communication skills.
• Proven track record in achieving sales targets and managing customers.
• Strong analytical and problem-solving skills, proactive mindset.
• Willingness to travel within Southeast Asia (30–40%).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78708 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Supply of Environmental Systems
• Position Title: Sales Engineer (Industrial Equipment / Technical Solutions)
• Working Location: Boon Lay
• Working Hours: 5 days (Monday-Friday, 8:45AM-6:15PM)
• Salary Package: Basic Salary + Transport Allowance + Mobile Allowance + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Achieve individual sales targets by managing the full sales cycle, including lead generation, follow-up, service delivery, and deal closure.
• Understand client requirements and assess equipment needs to prepare and deliver tailored sales proposals and technical presentations.
• Build and maintain strong relationships with clients, suppliers, and stakeholders to ensure ongoing collaboration and business growth.
• Provide after-sales support by assisting clients with equipment issues, recommending suitable materials, machinery, or replacement parts.
• Oversee daily activities to ensure project progress aligns with quality and performance goals.
• Implement sales strategies set by management to expand the company’s customer base and market reach.
• Collaborate with team members to gather information and prepare tender submissions.
• Continuously enhance product knowledge to introduce innovative technologies and value-added solutions to clients.
• Review and evaluate sales performance with management through regular updates on prospects, targets, and project timelines.
• Work closely with the Sales Manager to prepare periodic reports and communicate sales activities and project status to suppliers.
• Other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum Diploma in any engineering field
• Candidates with at least 1 years of Sales experience will be advantageous.
• Candidates without experience are welcome to apply as training will be provided.
• With prior experience with tender systems such as Gebiz
• With Class 3 Driving License

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79979 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Equipment Supplier
• Position Title: Software Engineer (C++/C#, Machine Automation)
• Working Location: West – Jurong East (Walking distance to the company from MRT)
• Working Hours: 5 days / Monday to Friday, 9am-6pm
• Salary Package: Up to SGD 5600 + Transport Allowance + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Develop next-generation machines using C++/C# platforms and integrate cross-application functionalities.
• Design, develop, test, and maintain applications utilizing C#, .NET Core/.NET Framework.
• Participate in the complete software development lifecycle, including requirements gathering, specification, design, and construction, employing agile and object-oriented methodologies.
• Enhance existing codebases by developing new features and capabilities, as well as performing troubleshooting, root cause analysis, and correcting software errors.
• Collaborate with cross-functional teams, such as process and mechanical engineers, during code testing and debugging.

APPLY NOW!!!

• Min. diploma in Computer Engineering/Computer Science or equivalent
• Min.1 year of software development experience involving high-precision electromechanical components and systems
• Prior experience in the semiconductor industry is preferred
• Strong proficiency in C++, C#, .NET, and expertise in Object-Oriented Analysis and Design methodologies
• Hands-on experience in debugging and initializing prototype hardware/software systems, especially those interfacing with motion systems

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76684 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Responsibilities

• Leading the technical development and operational support of the PathFin.ai digital platform
• Implementing new features including automated content curation, AI-enabled knowledge matching, and roadmap generation tools
• Developing and maintaining the three core modules: Content Management, Community Engagement System, and Reporting & Analytics
•  Building API integrations with market data providers for AI adoption intelligence and trend analysis
• Ensuring platform stability, security, and optimal performance for all Programme participants
• Maintaining technical documentation, conducting system testing, and providing ongoing Platform maintenance and support
• Developing automated presentation generation capabilities for stakeholder engagement and policy development

Requirements

• 5-8 years of experience leading projects or owning systems
• Lead the development of the platform (main system owner)
• Build new features (AI matching, content tools, roadmap tools)
• Manage core systems (content, community, reporting)
• Connect to external data sources (APIs for market data)
• Test the system and fix issues, maintain documentation and support the platform
• Build tools to auto-generate presentations

Skills needed:

• Strong Full stack development (frontend + backend)
• Experience designing systems / architecture, API integration skills, data and analytics systems
• Knowledge of cloud, security, and performance optimization
• Basic understanding of AI features
• Leadership or ownership experience

[Job ID: 1485521]

Responsibilities:

• Respond to user queries with a proactive service mindset, ensuring timely resolution and clear communication.
• Provide technical and non-technical support for the Singapore branch, ensuring high service standards.
• Communicate effectively with users, technical teams, and senior management.
• Report incidents accurately, including business impact and workaround measures.
• Maintain detailed logs of user requests and prepare comprehensive reports for stakeholders.
• Coordinate with L3 support teams and vendors, defining SLAs and ensuring adherence.
• Perform basic application health checks and support systems running on Windows Server or Linux Server.
• Support banking or financial applications.

Requirements:

• 5–8 years of experience in L2 Application Support, including at least 2 years in a lead role within a financial institution.
• Minimum 5 years of experience in banking services, operations, or supporting services for financial institutions.
• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Experience with Azure DevOps and application support.
• Familiarity with IT service management principles (ITIL preferred).
• Proficiency with IT service tools such as ServiceNow and Jira.
• Strong customer service skills, problem-solving abilities, and ability to work under pressure.
• Ability to collaborate across internal teams and external providers to resolve complex issues.
• Experience supporting Japanese-speaking users in a Japan-based financial institution is an added advantage.
• Exposure to MAS Technology Risk Management framework, risk awareness, and financial institution IT infrastructure is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Kota Baba

EA Personnel Reg. no.: R22106801

EA License no.: 07C5771

Technical Expertise: Experience with defect monitoring equipment and recipe management.

Analytical Skills: Strong data analysis and problem-solving abilities.

Equipment Management: Set up equipment, monitor stability, improve capability, and interact with vendor representatives for advanced functionality and application work.

Recipe Management: Write or modify equipment recipes to support the needs of the RDA area.

Tool Recovery: Perform basic and advanced recoveries of down tools for assigned workstations.

Software Upgrades: Drive software upgrades and improvements, working with internal and external vendors for implementation.

Tool Monitoring: Monitor tool qualification SPC charts for deviations, initiate tool repairs, and adjust limits as necessary.

Data Science skills: Apply scripting, coding, or programming for monitoring performance and capabilities of the inspection data

Data Analysis: Collect and analyze tool/process data to suggest ways to improve performance and efficiency.

Collaboration: Collaborate with vendors for escalation results on application issues and with Equipment Owners to identify long-term solutions to tool issues.

Communication: Excellent verbal and written communication skills for effective vendor and team interactions.

Project Management: Ability to manage multiple projects and priorities effectively.

Job Requirements:

Application Expertise: EBEAM Inspection for BSE, eScan, Hot Spot inspection technologies preferred; or RDA Optical inspection such as Brightfield or Grayfield or Darkfield .

Training and Mentoring: Proven experience in training and mentoring engineers and technicians.

Vendor Relations: Experience working with vendors for equipment setup, troubleshooting, and upgrades >3years.

Experience: 6+ years of semiconductor experience working with Ebeam inspection

Education: Master’s or PHD Degree in Electrical Engineering, Materials Science & Engineering, Chemical Engineering, Micro Electronics or Physics field are preferred