Total 451 command center analyst job vacancies in Information Technology category in Hong Kong

• Minimum four years of relevant experience in Applications development and support.
• Familiar with development technologies (C# or ASP.NET, Crystal Report)
• Familiar with development technologies (restful API)
• Familiar with database technologies (SQL Server)
• Experience in development using Sage Web SDK is an added advantage
• Experience in macro programming is an added advantage
• Good System analysis, design, develop and implement skill.
• Good documentation skill on all standard operating procedures to ensure smooth operations.
• Requirement study, end users training and user support
• Able to work both independently as well as with a team
  

If you are ready to join a dynamic team and help businesses succeed while growing your own career, we want to hear from you. Apply now and take the next step in your professional journey with FKT!

Please do NOT include NRIC/FIN or any national identifiers, Photo, DOB, Age and Spouse/Family Information in your CV/Resume and we reserve the right to reject any application that contains the above.  For more details, please refer to our website, www.fookontan.com/careers for our Data Protection Notice for Job Applicants.

We regret to inform that only short-listed candidates will be notified.

Key Responsibilities

Special Projects Leadership

• Lead high-impact, cross-functional projects spanning air network scheduling, airline partner planning, and operational performance.
• Act as a strategic advisor to planning leadership, identifying opportunities for innovation, efficiency gains, and capability enhancement.
• Drive end-to-end project execution from concept through deployment and adoption.

Advanced Analytics & Optimization

• Develop and implement optimization models and analytical frameworks to improve network design, scheduling efficiency, and partner performance.
• Apply data-driven approaches to solve complex planning problems, including routing, capacity allocation, and operational trade-offs.
• Translate analytical outputs into actionable insights for planning teams and leadership.

Automation & Tool Development

• Design, build, and maintain automation tools, scripts, and lightweight products to streamline planning workflows and reduce manual effort.
• Develop scalable solutions that integrate with existing scheduling and planning systems.
• Continuously identify opportunities to eliminate inefficiencies through automation and process redesign.

Cross-Functional Enablement

• Work closely with scheduling engineers, network planning engineers, operations teams, and partner management to embed solutions into daily workflows.
• Adapt tools and approaches to suit a wide range of users, from highly technical to operational planners.
• Provide hands-on support to ensure successful implementation and adoption of new tools and processes.

Experimentation & Innovation

• Lead experimental initiatives focused on advanced automation, optimization techniques, and emerging technologies.
• Pilot new approaches, evaluate outcomes, and scale successful solutions across the organization.
• Stay current with industry trends and best practices in airline planning, logistics optimization, and data analytics.

Standards & Best Practices

• Establish best practices for data usage, model development, and automation within the planning team.
• Ensure solutions are robust, maintainable, and aligned with operational realities.
• Document tools, methodologies, and processes to support long-term sustainability.

Minimum Qualifications

• Bachelor’s degree in Engineering, Data Science, Operations Research, Aviation, or related field, or equivalent experience.
• Significant experience in data analysis, analytics engineering, or operational analytics roles.
• Experience in airline scheduling, air network planning, or aviation/logistics operations.
• Demonstrated experience building automation tools, analytical models, or internal products (e.g., scripting, dashboards, optimization tools).
• Strong problem-solving skills with the ability to work across both technical and operational domains.

Preferred Qualifications

• Experience in air cargo operations or express logistics networks.
• Exposure to optimization techniques (e.g., linear programming, simulation, network optimization).
• Experience integrating tools with planning or scheduling systems.
• Some familiarity with data engineering, APIs, or system integration concepts.
• Experience leading cross-functional or innovation-focused projects.

Key Competencies

• Advanced analytical and problem-solving capability
• Automation and tool development
• Aviation and network planning domain knowledge
• Cross-functional leadership and influence
• Practical, solution-oriented mindset
• Adaptability and ability to work with diverse stakeholders
• Strong attention to detail and execution discipline
• Innovation and continuous improvement mindset

REQUIREMENT:

• 7–12 years in payment systems analysis with experience in Corporate Internet Banking, Entitlement and pre-payment workflow or similar. 
• Strong engineering/technical skills:
  o API design (REST/JSON, OpenAPI/Swagger) 
  o Microservices architecture 
  o State machine and sequence diagram modelling 
  o HA/DR and low-latency systems 
• Experience integrating with AML, fraud, entitlements and ledger systems. 
• Ability to reuse and extend existing platform components and code frameworks

RESPONSIBILITIES:

Technical Delivery & Systems Analysis 

• Own Banking channel (infinity program and projects) requirements → solution design → integration → testing → rollout. 
• Produce engineering-ready specifications: 
• o API specs (REST/JSON), OpenAPI/Swagger definitions 
• o Microservices interface contracts, event schemas, callback payloads 
• o Sequence diagrams, state machines, mapping specs, error models 
• Define end-to-end orchestration flows for: 
• o Pre-Payment initiation, acceptance, expiry, rejection 
• o Entitlement and Auth Matrix lifecycle events
• o Template, Past Payment, Bene Master 
• Specify robust pre-processing logic: Customer/account validation, Entitlement and authorisation checks, Funds availability, Limits, thresholds, duplicate suppression, Idempotency, retry and timeout handling

API & Microservices Architecture

• Define API and microservices designs using existing components from previous builds: Payment initiation microservices, Validation & entitlement services, Fraud/AML adapters, Core banking and ledger integration patterns 
• Reuse existing: API standards (naming conventions, response structures, error formats), Security models (OAuth2/JWT, mTLS, signature validation), Eventing patterns (Kafka topics, event schemas, DLQ handling), Common libraries for logging, telemetry, utility functions 
• Ensure microservices follow engineering principles: Loose coupling, clear domain boundaries. Async event-driven integration where applicable, High availability and horizontal scalability, Observability (structured logs, metrics, tracing) 

User Journeys, Entitlements & Authorisation 

• Define user journeys for: Pre-Payment Workflow like payment initiation, Beneficiary Master, Bulk Processing 
• Align journeys with entitlements and auth rules: Per-transaction and daily limits o Maker-checker workflows for corporates, Channel-specific access rights
•  Coordinate with channel teams to maintain parity across Mobile, Internet Banking, H2H and API Banking. 

Integration & Platform Engineering

• Design integration between: Payment Hub / RFP Orchestrator, Payment gateway, Core banking, ledger, AML, fraud 
• · Use existing microservices blueprints for: Error propagation and code mapping, Schema validation and transformation, Event lifecycle management, Callback patterns and async updates 

Testing, Deployment & Operational Readiness

• Lead SIT/UAT/E2E test scenario design for: Corporate Internet Banking Channels, Entitlements, Auth matrix, Pre-payment flow like payment initiation, validation and submission, Timeouts, retries, negative tests 
• Work with Engineering & Ops to ensure: Monitoring dashboards and alerts, Reconciliation and exception queues, Runbooks for replay, retry and operational fixes 
• Support scheme certification and phased deployment. 

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

This is a hands-on Technical Business Analyst role, suited for candidates who enjoy working closely with engineering teams on cloud-based, agile digital products

Key responsibilities

• Lead requirements gathering and technical analysis for digital products and platforms, working closely with business users, engineers, architects, and delivery teams to understand needs, constraints, and solution options.
• Translate business, operational, and policy requirements into clear functional and technical artefacts, including product requirements, user stories, process flows, data models, and integration specifications, with strong traceability across the delivery lifecycle.
• Analyse complex business and system problems using process mapping, data analysis, and impact assessments, recommending practical solutions that balance user needs, technical feasibility, cost, and cloud architecture considerations.
• Act as a bridge between business and technology teams in agile development environments, actively participating in agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
• Support solution design in cloud-hosted environments, working with technical teams to clarify requirements related to cloud infrastructure, security, scalability, performance, and integration with enterprise platforms.
• Design and execute user acceptance testing (UAT) and validation strategies, coordinating with stakeholders to ensure solutions meet business and technical requirements, compliance needs, and quality standards
• Work closely with development teams post go-live to support production monitoring, analyse user feedback and system data, and drive continuous improvements to digital products.
• Identify opportunities for innovation and optimisation through the use of digital platforms, data, and ecosystem-based approaches, contributing to longer-term product and portfolio planning.
• Apply and continuously improve business analysis tools, techniques, and standards, contributing to organisational best practices and delivery maturity

Required Skills and Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in business analysis, with demonstrated experience working on enterprise-scale, technology-driven systems.
• Strong experience as a Technical Business Analyst working closely with engineering and cloud teams.
• Solid understanding of cloud technologies and cloud hosting concepts (e.g. SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.
• Familiarity with low-code / no-code platforms and Whole-of-Government platform (e.g. Singpass/Corppass/Myinfo, Govt commercial cloud) is an advantage.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

System Analyst cum Developer (1 year contract)

Domain:  Banking

Job Responsibilities

·      Analyze, design, develop, enhance, debug, support, maintain, testing applications.

·      The primary work comprises requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

·      Liaise and work closely with network team, GIPS and GIS in setting up file transfer (SFTP, Connect Direct) between applications.

·      L3 support

Job Requirements

Education:

·       Bachelor’s degree in computer science or related field.

·       At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

·      You must be an experienced developer, with good experience in multiple system integration/interfacing related to reconciliations.

·      You will typically be assigned to work on specific projects related to reconciliations and is expected to support the Application Delivery Manager (ADM) in all relevant technical matters, end-to-end, within the project.

·      Depending on the project, your duties may include coding, scripting, building new systems(where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.

·      You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

·      You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

·      Analysis and troubleshooting skills in handling incident and issues.

Key Domain / Technical Skills

·      Reconciliation Tool skillset such as DCR Reconciliation, IntelliMatch, Clareti or TLM

Reconciliation development skillset.

·       SQL Database Management (incl Query Analyzer)

·       SQL Scripting, SQL Stored Procedure

·       PowerShell Scripting,

·       Core Java,

·       Python development,

·       Control-M

·       DOS Windows Command

- Aldon, Jenkins and Big Bucket

We are seeking an application support analyst with a strong a strong focus on site reliability engineering (SRE) to ensure the reliability, scalability, and performance of our critical applications. In this role, you will bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response.

Responsibilities:

Incident, Problem, Request and Change Management

• Provide tier-2/3 support for production applications, diagnose and resolve complex issues.
• Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.
• Perform and coordinate of testing and deployment of changes to the systems
• Creation and maintenance of customised scripts to generate reports for customers
• Improve monitoring, logging, and alerting to proactively detect and mitigate issues.

Reliability & Performance Optimisation

• Define and track SLAs for application reliability.
• Optimise application performance through system and process redesigns and working with infrastructure teams to tune performance of database and servers.

Automation

• Develop automation scripts / programs (Windows batch, Powershell, C++ application, Bash, etc.) to reduce manual toil.

Collaboration & Best Practices

• Work closely with development, infrastructure and security teams within the departments and vendors to improve system architecture.
• Document runbooks, troubleshooting guides, and best practices.

Requirements:

• 3+ years of experience in SRE or application support roles in financial institutions.
• Knowledge in back-office for securities and/or derivative business
• Understanding of financial products, mostly equities, would be beneficial
• Strong troubleshooting skills in distributed systems
• Hands-on experience with:

> Scripting (Powershell, Windows batch, Python, Bash) for automation.

> Microsoft .Net C# applications

• Proficient in Microsoft SQL Server data access commands, able to read stored procedure code, and have experience in huge data access
• Understanding of security best practices in application reliability.
• Strong analytical ability and problem-solving skills, good interpersonal and communication skills both written and verbal across different levels of management and users, customer, and vendors
• Diploma / Degree in Computer Science / Information Technology or equivalent
• Certifications like ITIL will be benefical.
• Plus: Exposure in financial industry with good working experience and understanding of various business processes within securities and futures brokering.

Product area

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. 

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Job description

Our thirst for technology is a part of everything we do. The Data Center Engineering team takes the physical design of our data centers into the future. Our lab mirrors a research and development department -- cutting-edge strategies are born, tested and tested again. Along with a team of great minds, you take on complex topics like how we use power or how to run state-of-the-art, environmentally-friendly facilities. You're a visionary who optimizes for efficiencies and never stops seeking improvements -- even small changes that can make a huge impact. You generate ideas, communicate recommendations to senior-level executives and drive implementation alongside facilities technicians.

Additional job description

The Data Center Design Integration team is a multi disciplinary team of architects and Information and Communication Technology (ICT)/Telecommunications (Telecom) designers that work on next generation data center designs. We are a sub-team of the broader Data Center Technology and Systems (DCTS) organization.

As a Telecom Lead, you will be responsible for working with executive level engineers across all disciplines to develop integrated telecom communication designs at the product and top level assembly state of a data center. You will lead external consultants to develop coordinated construction level drawing packages for manufacturing and construction.

Qualifications

Job responsibilities

• Work with internal telecom engineers and network designers to rationalize requirements into products, conceptual one lines and conceptual rack or tray layouts to enable adequate telecom infrastructure.
• Work with cross-functional disciplines across architecture, civil, mechanical, electrical, controls, security on product development, and assembly integration of telecom infrastructure.
• Participate in internal and external ICT/telecom product and data center design reviews across the following disciplines: Telecom, Security, Controls and Networking.
• Review construction level drawings produced by internal and external vendors that document ICT/telecom scope for program reference.
• Review and enable best practices for converged network allocations across all mechanical, electrical, and controls products. Act as an escalation path for site localization of canonical design where local requirements necessitate engineering judgement on adjustments to ICT/telecom design.

Minimum qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering or IT Engineering, or equivalent practical experience.
• 5 years of experience working with external telecom vendors on telecom products.

Preferred qualifications

• Master's degree in Mechanical or Electrical or IT engineering.
• 6 years of experience as a Registered Communications Distribution Designer (RCDD) Certified professional with ICT/telecom scope within mechanical and electrical data center products.
• 6 years of experience as key contributor on ICT/telecom scope within mechanical and electrical data center products
• Experience with Autodesk Revit or other 3D modeling software developing telecom rack and tray layouts.
• Ability to travel to visit data center sites or manufacturing partners.

Main responsibilities:

• Provide day-to-day support for business applications and databases, resolving application bugs, database errors, and integrate new features in a timely manner
• Translate business rules and process needs into structured data requirements and system specifications
• Build and refine database frameworks to deliver accurate reporting and effective data extraction
• Develop conceptual, logical, and physical data models
• Assist with the implementation of application patches, upgrades, and database migrations
• Support and manage user access to applications and databases
• Conduct system and application tests to ensure functionality and performance before new releases or updates
• Monitor database performance, identify bottlenecks, and apply tuning measures to optimize performance
• In-charge of IT audits and BCP
• Ensure compliance with IT policies, security standards, and best practices
• Backup of IT system support tasks
• Other assigned duties

Requirements

• Diploma or Degree in Information Technology, Computer Science or related field
• 5 years experience in application and database system role
• Familiar with SICS and SAP Business Intelligent, highly preferred
• Good knowledge of MS SQL database and scripting languages
• Strong knowledge of database design, data modeling, and query optimization
• Good technical, analytical and problem-solving skills
• Excellent interpersonal and communication
• Ability to work independently and as part of a team

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

Job Responsibilities:

• Provide operational helpdesk support to users
• Support, determine and resolve application problems (1st level software system helpdesk support), reported by users via helpdesk system
• Formulate and execute system test plan
• Participate in software system development and deployment
• Prepare instructional manual relevant to the establishment and functioning of entire software system
• Perform any other relevant tasks as assigned.

Job Requirements:

Experience

• 2 - 3 years of experience in application development, maintenance and operation support as analyst, preferably in Manufacturing / Logistics / Supply Chain Management business
• Diploma/ Degree in Computer Science/ Computer Engineering/ Information Technology and its related professionals are welcome to apply.

Critical Knowledge

• Programming Languages – Java Script, J2EE, JSP, Servlets, PHP, SQL
• Experience in working with frameworks (eg. Spring, Struts, Hibernate, Velocity or similar frameworks)
• Good understanding of web technologies and web based application development
• Familiar with SDLC
• Familiar with Windows and Linux platform
• Exposure to Database – Microsoft SQL, MySQL, Oracle DB
• Knowledge or Exposure to the following domain/technologies would be an advantage:

a) Web Services (SOAP/JSON)

b) B2B integration of systems

c) Familiar with Enterprise Resource Planning (ERP)foundation

d) Knowledge of Logistics and/or Manufacturing operations.

Skills & Abilities

• Resourceful and confident
• Ability to harness team support
• Good communicator, written and verbal
• Good analytical and interpersonal skills with positive working attitude
• Strong troubleshooting and debugging skills
• Ability to work with regional counterparts in the Asia Pacific region
• Motivated and able to manage stress in a fast-paced environment

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Data Management and Analytics:
• Collect, clean and transform data from multiple internal and external sources, including APIs, space and booking management systems and smart meters.
• Build interactive and user-friendly dashboards, reports and data models to support business decision-making.
• Gather business requirements from different functional teams and translate them into suitable data requirements.
• Ensure data quality, consistency and governance across the organization.
• Conduct thorough data analysis to identify trends, patterns, and performance metrics that influence business decisions.
• Generate actionable insights through advanced analytics performed on diverse data gathered from large longitudinal cohorts, continuous sensors, and combined datasets.
• Develop compelling data-driven narratives for impactful storytelling to both internal and external stakeholders.
• Maintain library of OCIS data, reviewing sources of data, and recommend improvements to data sources and collection.
• Ensure data integrity and establish standardized reporting processes.
• Integrate OCIS data with broader university analytics to inform decision-making.
• Dashboard Optimisation:
• Conduct usability audit on existing dashboards.
• Develop and optimize data models within the dashboarding tool for reporting and analytics.
• Optimize layout for clarity and user experience.
• Develop predictive models to forecast resource needs eg based on faculty expansion, student enrolment, and operational changes.
• Champion Experimentation:
• Design, implement, and analyse A/B tests and multivariate experiments to drive continuous improvement.
• Stay updated with the latest management technologies and automation tools.
• Propose, implement, and optimize technological solutions to enhance data analysis, reporting capabilities, and overall transportation efficiency.
• Stakeholder Engagement & Collaboration:
• Develop clear documentation of metric definitions and logic to ensure alignment across teams. Eg user Manuals and guidelines for stakeholders.
• Engage regularly with cross-functional stakeholders to understand their workflows, pain points, and evolving data needs.
• Translate business questions into actionable metrics and analytical solutions to support procurement and FMS operations.
• Collaborate with cross-functional teams to gather requirements, define data-related technical issues, and provide solutions.
• Provide user training and develop user guide and documentation.
• Automate manual processes and create efficient digital workflows.
• Support Environmental Sustainability in the Workplace:
• Collaborate with other teams on Sustainability related data and functions.
• Ensure alignment and accuracy of OCIS-provided data for organization-wide Sustainability reports.
• Participate in relevant meetings to understand stakeholder needs.
• Develop visuals that support communication and decision-making during Sustainability related meetings and reviews.
• Other duties as assigned.

• Bachelor's degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or any related quantitative discipline/field.
• Other disciplines can be supplemented with additional qualifications and prior experience in Data Science / Data Analytics.
• 3 to 5 years of experience in Data Analytics, Business Intelligence, Data Engineering or relevant quantitative experience in the Real Estate / Facilities industry.
• Proficiency in data cleaning, analytics & visualisation tools (Power BI, Tableau, SQL).
• Good understanding of AI-driven scheduling and IoT-based tracking for real-time space monitoring.
• Strong proficiency in Excel and hands-on experience with querying and manipulating large, complex datasets with tools e.g. SQL, Python.
• Strong proficiency in statistical analysis and data mining techniques.
• Strong proficiency in Python (or R) for advanced statistical analysis, data modelling, and automation (e.g., pandas, numpy, scikit-learn).
• Proficiency with data visualization tools (e.g., Tableau, Looker, Power BI) to build effective and clear dashboards.
• Experience using dataflowgen 2/ Microsoft fabric.
• Experience writing PowerBI DAX function.
• Experience designing interactive and user-friendly dashboards with UI principles.
• Familiar with machine learning techniques and predictive modelling.
• Strong analytical mindset and problem-solving abilities.
• Strong stakeholder management (technical and non-technical) and communication skills.
• Willingness to challenge the status-quo and motivate the team to foster the data-driven culture.
• Proven experience in data analysis, reporting, and solution development within the real estate / infrastructure / Utilities industry.
• Familiar with resource and booking management systems.
• Familiar with Al tools, chatbot development, or workflow automation is a plus.
• Good understanding of space planning and facilities management principles and techniques to optimize the use of resources while adhering to regulatory compliance.
• Strong writing and presentation capabilities.
• Experience in space management software (Planon, AutoCAD).
• Knowledge and experience in data governance, data security, and privacy practices.

#LI-JN2

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• Contract role with leading bank in Singapore with 2 headcounts ending 31st Dec 2026
• This role will sit in Account Control Monitoring team.

Responsibilities:

• Execute remediation plans to cleanse and standardize client data in accordance with the bank’s requirements
• Ensure prioritized data quality issues raised are promptly identified and remediated
• Work with cross-functional teams to identify and implement more efficient solutions for data quality issues, including automation of manual tasks
• Investigate appropriate corrective actions by reviewing source documentation where required
• Perform the corrective actions and where deemed required, recommend process or systems change or preventive controls to avoid recurrence
• Provide weekly reports on the data remediation progress for efficient tracking
• Ensure appropriate and confidential handling/sharing of sensitive client data in compliance with the bank’s policies and procedures
• Identify red flags related to data quality or compliance and escalate in accordance with policy and procedures
• Ensure timely follow-up and/or escalation to relevant stakeholders as required
• Complete delegated and ad-hoc tasks within the established timeframes to support the overall data remediation objectives

Qualifications:

• Bachelor's degree or at minimum diploma holder
• Meticulous and detail oriented
• At least 2 years of experience relating to banking operations, preferably in Client Onboarding & Maintenance functions, client documentation and static data maintenance
• Able to conduct and apply quality testing approaches in day-to-day activities
• Good written and verbal communication skills
• Able to thrive in a team, is highly approachable and open minded
• Able to be proactive in establishing processes and adopting best practices
• Is methodological with an eye for details and possess the ability to work independently
• Proficient in MS Office, particularly Excel, PowerPoint

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to amos.tan@adecco.com
• Only shortlisted candidates will be contacted

Amos Tan Jun Han

EA Licence Number: 91C2918

Personnel Registration Number: R23113385

Job Description

We are seeking a motivated and technically skilled System Analyst to join our IT team. This role focuses on managing Microsoft 365 cloud technologies, supporting end-user environments, and enhancing automation workflows and system integrations.

You will play a key role in ensuring the security, reliability, and efficiency of our IT systems, while contributing to automation initiatives that improve operational productivity and service delivery.

Key Responsibilities

Microsoft 365 Administration & Security

• Administer and support Microsoft 365 E5 services (Microsoft Defender, Exchange Online, Microsoft Entra, Microsoft Intune)
• Manage user accounts, mailboxes, permissions, and access controls
• Implement and maintain security configurations and compliance controls
• Monitor and troubleshoot issues related to email, identity, endpoint, and access management

End-User Support & Endpoint Management

• Provide technical support for desktops, laptops, and enterprise applications
• Manage devices via Microsoft Intune (enrolment, policies, compliance)
• Troubleshoot hardware, software, and connectivity issues
• Maintain documentation for incidents, resolutions, and procedures

Automation & System Integration

• Support and maintain IT automation workflows and system integrations
• Troubleshoot automation failures, API issues, and data inconsistencies
• Assist in improving processes to reduce manual effort and enhance efficiency
• Support testing, deployment, and monitoring of automation pipelines

Operations & Collaboration

• Work with internal teams and vendors to resolve technical issues
• Maintain system and workflow documentation
• Participate in standby/on-call support for critical incidents
• Support ongoing IT operational and improvement initiatives

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Good working knowledge of Microsoft 365 environment
• Familiarity with:Microsoft Defender, Exchange Online, Microsoft Entra, Microsoft IntuneIdentity and access management conceptsEndpoint/device management
• Experience in end-user support and troubleshooting in a corporate environment
• Basic understanding of:Workflow automation and system integrationsAPI-based systems, scheduled jobs, or automation tools
• Strong problem-solving skills and service-oriented mindset
• Good communication skills (written and verbal)
• Able to work independently and in a team
• Willing to provide after-office-hours standby support when required

Good to Have

• Hands-on experience with Microsoft 365 E5 configurations and policies
• Exposure to AWS or other cloud platforms
• Knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with IT service management (ITSM) tools
• Experience with automation tools or low-code platforms
• Knowledge of scripting (PowerShell, Python, Bash)
• Understanding of REST APIs, webhooks, and integrations
• Exposure to cybersecurity or incident response
• Relevant certifications (Microsoft, AWS, etc.)

Responsibilities

Technical Specialist – Certificate Lifecycle Management (CLX) Project

• Support technical implementation of Certificate Manager (CLX) in UAT and Production environments

• Configure and validate CLX capabilities including Agentless Discovery of TLS certificates across Linux and Windows platforms

• Assist in integration with systems: MCA (Microsoft Certificate Authority), PWV (CyberArk PAM), Helix (ITSM)

• Develop scripts and automation for certificate deployment and validation

• Perform troubleshooting during discovery and renewal phases; ensure compliance with security and operational standards

• Prepare technical documentation, SOPs, and knowledge transfer materials for BAU teams

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field

• Minimum 3–5 years in infrastructure or application support with exposure to TLS/SSL certificate management

• Hands-on experience with Linux/Unix and Windows environments

• Strong understanding of PKI, TLS/SSL, keystores (JKS, PKCS12), and certificate lifecycle processes

• Familiarity with Venafi, CyberArk PAM or similar certificate management & privileged access tools

• Proficiency in scripting (Shell, PowerShell) for automation tasks

• Knowledge of ITIL processes and change management

• Experience with integration via APIs and agentless connectivity (SSH, WinRM)

• Exposure to monitoring tools (Splunk, Geneos) and ITSM platforms (Helix) is a plus

Key Domain/ Technical Skills

·      Control-M, Windows, Powershell scripting

·      Linux, Unix, Shell Script, Geneos, Splunk

Responsibilities:

• Analysing stakeholder requirements, formulating design and development proposals to enhance the global markets technology efficiency and meets Front office expectations
• Delivering and supporting the Global markets platform (Murex), managing the quality of functional delivery and ensuring the implementation and deployment of the deliverables.
• Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT)
• Contributing and assist existing support parties in resolving requests or issues with Front Office, P&L, Market Data, and booking issues
• Interacting with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical and delivery constraints
• Communicating the principles, standards, vision and roadmaps to stakeholders and proactively addressing any questions / concerns identified
• Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions

Requirements:

• BS or higher degree in Economics, Finance or equivalent science oriented track

• Knowledge of most common traded financial instruments is a MUST

• Must be detailed-oriented, a quick learner, and a self-starter

• 7+ years’ experience as a Front office / Product control system/business analyst or consultant in a leading trading platform.

• Previous experience with a flagship Trading system (ideally Murex) is an advantage

• Previous experience in delivering projects in financial services – preferable Investment banking and Risk

• Solid experience in gathering and writing requirements and functional specifications in a project framework

·       Traded financial instruments

·       Stake holder management

Functional expertise with Global markets platform (Murex)