Total 13,654 Customer Service job vacancies

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're on the lookout for a friendly and professional Customer Experience Consultant to join us in Singapore, steering our customer service to new heights!

Your Role on Our Journey:

As a Customer Experience Consultant, you'll be the go-to person for our drivers after they hit the road in their leased PHVs. Your main task? To make sure every driver feels supported, heard, and valued. Whether it's resolving an issue, answering queries, or just checking in to see how they're doing, your role is crucial in keeping our drivers happy and our engines running smoothly.

Your Day-to-Day Adventures:

• Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.
• Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
• Regularly follow up with drivers to gather feedback and check on their experience.
• Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
• Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.
• Keep customers updated on the latest promotion and product.

What Makes You a Perfect Fit:

• Prior experience in a customer-focused role, such as Sales, Account Manager or Customer Service
• A passion for helping and interacting with people.
• Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
• Excellent communication skills and proactive, empathetic approach to customer service.
• The ability to identify sales opportunities without ever losing that personal, caring touch.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Be part of a journey that matters and help us turn every drive into a delightful experience!

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

What will you do? 

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
• Log, track and priorities all support request using the ticking system, ensuring accurate documentation and timely resolution.

Essential Qualifications

• To have a minimum of 1-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non-technical call centre environment.
• To have the relevant technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Good understanding on Hardware and peripherals.
• Experience in supporting WIFI/LAN Connectivity
• Understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, VPN)
• Customer service orientation and patience when dealing with non-technical users
• Basic Understanding of ITIL framework

Additional information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Responsibilities including but not limited to:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.

Job Title: SAP ERP Service Delivery Manager

Job Description: SAP ERP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.

Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently.
• Must have experience in S/4HANA support.
• Logical and structured thinking.
• Motivated to learn new technology.
• Cloud experience.

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

We are looking for a dedicated and service-oriented Customer Service Officer to join our growing clinic. If you enjoy interacting with people and thrive in a fast-paced healthcare environment, we welcome you to be part of our supportive and dynamic team.

Key Responsibilities

Patient Reception & Front Desk Management

• Greet and attend to patients, visitors, and walk-ins in a warm, professional, and courteous manner
• Ensure patients are attended to promptly and guided through the registration and consultation process smoothly

Appointment & Patient Coordination

• Manage appointment scheduling, confirmations, rescheduling, and cancellations efficiently
• Coordinate patient flow to minimize waiting time and ensure smooth clinic operations
• Follow up with patients on upcoming appointments, treatment plans, and wellness programs when necessary

Administrative & Operational Support

• Register patients accurately and maintain proper documentation of patient records
• Handle data entry and maintain confidentiality of patient information in accordance with clinic policies

Customer Service & Patient Experience

• Respond professionally to patient enquiries via phone calls, WhatsApp, email, and walk-ins
• Provide clear explanations of clinic services, treatment packages, wellness programs, and promotions
• Address patient concerns and feedback professionally, escalating issues appropriately when necessary
• Build positive relationships with patients to enhance overall patient satisfaction and retention

Requirements

• Minimum 2–3 years of experience in operations or clinic management, preferably in the healthcare industry.
• GCE ‘O’ Level or Diploma in Healthcare or Business Administration, or a related field.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced healthcare environment.
• Willingness to support neighbouring clinics through cross-deployment when required.
• Able to work shifts, including weekends and evenings when required.

• Plan and execute digital marketing campaigns across channels including Facebook, Instagram, Google, TikTok, YouTube, and other relevant platforms.
• Manage and optimize paid advertising (SEM, social ads, display ads) to achieve performance targets such as leads, conversions, and brand awareness.
• Create and manage engaging content for social media, website, and email marketing.
• Monitor and analyze campaign performance metrics and provide regular reports with insights and recommendations.
• Collaborate with internal teams and external agencies to align digital activities with overall marketing objectives.
• Conduct market research and competitor analysis to identify trends, opportunities, and areas for improvement.
• Manage company website content updates and ensure SEO best practices are implemented.
• Support in organizing online/offline marketing events and promotional activities when needed.

Job Description

• Install, configure and troubleshoot hardware and software systems, including operating systems, applications and network components
• Resolve Level 1 and 2 computer or application issues to local and remote users
• Escalation of Level 3 Application Issues to third-party vendors
• Provide guidance and recommendations to colleagues on best practices for using systems and technologies within the company
• Conduct regular system backups minimize data loss in the event of a system failure
• Maintain IT related Fixed Assets to support onboarding / offboarding process
• Maintain and ensure compliance with all IT / ISO related policies and procedures
• Collaborate with vendors, project leads and users to resolve issues and ensure consistent, viable solutions
• Update the core WordPress, manage plugin license and maintain pages and content
• Report generation and data analysis. Proficient in MS Office

Job Requirements:

• Diploma in Computer Science, Information Technology, or a related field
• At least 1 year of experience as an IT Systems Administrator or similar role
• Familiarity with Windows systems and environments
• Excellent problem-solving and communication skills, team player and able to work independently with minimal supervision
• Knowledge of SQL & Excel Is a MUST requirement
• Familiarity with WordPress would be advantageous
• Strong organizational and time-management skills
• Self-motivated and proactive

We regret to inform only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to our company’s PDPA and e2i’s PDPA.

About Ma Kuang TCM Healthcare Group

Established in Singapore, Ma Kuang TCM Healthcare Group is a trusted and well-established provider of Traditional Chinese Medicine, with a strong regional presence across Singapore, Taiwan, Malaysia, and China. We are committed to holistic healthcare by combining time-honoured TCM practices with modern healthcare standards. Our services include acupuncture, tuina therapy, internal medicine, and women’s health, delivered by a dedicated team of professionals focused on patient well-being.

We are seeking a proactive, detail-oriented Talent Acquisition Executive to manage recruitment and support key HR functions. The ideal candidate will have strong recruitment experience, a solid understanding of Singapore employment regulations, and the ability to support both daily HR operations and long-term HR initiatives. At Ma Kuang, our core recruitment philosophy is to hire the right person.

Job Responsibilities

• Partner with department heads to understand hiring needs and role requirements.

• Proactively source candidates through job portals, social media, and other recruitment channels.

• Screen, shortlist, and interview candidates; present suitable candidates to Hiring Managers.

• Manage recruitment platforms, social media postings, and employer branding initiatives.

• Collaborate with Marketing on recruitment materials and campaigns.

• Participate in career fairs, recruitment events, and collaborations with agencies and government bodies (e.g. e2i, WSG).

• Prepare recruitment reports, including hiring outcomes and recruitment costs.

• Coordinate onboarding and orientation for new hires.

• Support HR projects, staff engagement activities, and other HR operational tasks.

Requirements

• Diploma/Degree in Human Resource Management, Business Administration, or related field.

• Minimum 2 -3 years’ experience in recruitment and HR administration.

• Familiar with Singapore employment laws, CPF, IRAS, and MOM requirements.

• Experience with headhunting or recruitment is an advantage.

• Proficient in Microsoft Office, especially Excel.

• Detail-oriented, organised, and able to handle confidential matters professionally.

• Strong communication skills and able to work independently and as part of a team.

Benefits

• Annual performance bonus

• Medical benefits (GP, Dental, Optical, Health Screening)

• Staff & family discounts

• Insurance coverage (IHP)

• Birthday allowance

• Leave benefits (Maternity, Childcare, Marriage, Compassionate)

• Employee referral incentive

We are seeking a Senior Executive/ Assistant Manager (E-Commerce) to strengthen our online presence and drive sales across key e-commerce platforms. This role is responsible for managing end-to-end e-commerce operations, optimising product visibility, executing digital marketing initiatives, and ensuring a seamless customer experience from order placement to fulfilment.

Key Responsibilities:

• Develop and implement effective sales strategies to boost product visibility and revenue on Shopee and Lazada.

• Monitor key performance indicators (KPIs), analyze trends, and run online promotions to maximize exposure and sales.

• Provide responsive and professional customer support through e-commerce platforms.

• Oversee order processing, delivery, and return handling to ensure a smooth and efficient fulfilment process.

• Support the planning and execution of digital marketing campaigns including social media ads, email marketing, and paid ads (Google Ads, Facebook Ads, etc.).

• Analyze and report on campaign performance, working with the marketing team to optimize for higher engagement and ROI.

• Assist in managing the e-commerce website to enhance user experience and drive conversions.

• Compile and present regular performance reports covering sales, customer behavior, traffic, and campaign effectiveness.

• Coordinate with internal departments such as marketing, inventory, and customer service to align and execute online initiatives.

Requirements:

• Diploma in E-Commerce, Marketing, Business, or a related discipline.

• At least 2-3 years of hands-on experience in e-commerce operations, digital marketing, or online retail.

• Proficient in managing online marketplaces like Shopee and Lazada.

• Strong analytical skills with experience in digital tools such as Google Analytics, Google Ads, Facebook Ads, and SEO tools.

• Excellent communication and organizational skills with attention to detail.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• A collaborative team player who can work cross-functionally with various departments.

• Proficiency in English and Mandarin for work-related communication, including product information and customer support.

About the Role

We are seeking a motivated and independent Logistics Customer Service Executive to join our team. This role is ideal for a self-starter who thrives in a fast-paced environment, is eager to learn, and can take ownership of tasks with minimal supervision. You will be the key point of contact for customers, ensuring smooth logistics operations and excellent service delivery.

Key Responsibilities

Customer support: Handle inquiries, resolve issues, and provide timely updates to clients regarding shipments and deliveries.

Logistics coordination: Liaise with internal teams, freight forwarders, and vendors to ensure efficient movement of goods.

Documentation management: Prepare and verify shipping documents, invoices, and records to ensure compliance.

Problem-solving: Proactively identify and resolve potential delays or service disruptions.

Continuous learning: Stay updated on logistics processes, industry practices, and customer service standards.

Requirements

No experience are welcome.

Strong communication and interpersonal skills.

Ability to work independently and take initiative.

Detail-oriented with good organizational skills.

Willingness to work in-office, 5 days per week.

What We Offer

A supportive environment that values independence and growth.

Opportunities for professional development in logistics and customer service.

1. Job Role

• The Supervisor oversees a team of case workers responsible for resident care coordination. Develops and implements case management programs, including utilization review, intake or discharge planning, and manages the department as per the regulatory practices and policies.

2. Job Description

• Responsible for the direction, coordination, management, review, implementation and evaluation of resident case management for the organisation in alignment with the organisation’s strategies and policies and procedures and directions of higher management.
• Manage and supervise a team of case workers and identify opportunities for team training and skills advancement.
• Manage the safe custody, discipline and needs of the residents in the Home.
• Maintain proper records of Admission and Discharge Register, Records of Residents’ Personal Effects and Disciplinary Meeting Records.
• Ensure all case management records, ECRM accounts, CANS and YLS assessments of residents are properly maintained and kept updated.
• Draft and review the Standard Operations Procedure and Best Practices of the Home in accordance to the Standard of Care and policies of the organisation.
• Prepare the Monthly Statistical Report.
• Assist the Head of Home in the Review Committee and Advisory Board meetings, attend court reviews and family conference and answer queries or clarifications from relevant stakeholders.
• Conduct regular assembly sessions with residents on feedback received from relevant stakeholders.
• Liaise with Clinical Consultants, Psychologists, Psychiatrists for consultation sessions where required.
• Manage and oversee the Individual Care Plan for all residents.
• Responsible for the Clinical Intervention components in the Home (include counselling, therapy and care services).
• Work closely with Programme Department and relevant stakeholders to analyse the needs of the residents and to ensure the effective execution of the programme in accordance to the resident’s needs.
• Supervise Trauma Informed Positive Behaviour Interventions and Supports (TIP-BIS) and SDM-PFS implementation in the Home.
• Establish and carry out proper training programs for staff in respect of laws, regulations and policies.
• Carry out any other tasks assigned by the Head of the Home, Deputy Head and higher management.

3. Candidate Requirements

• Bachelor’s Degree in Social Work, Counselling, Psychology or equivalent qualification
• 2 years of experience in case management of residents
• Has supervisory management skills and knowledge
• Excellent interpersonal, verbal, and written communication skills
• Ability to work with all age groups

4. Work schedule

5 days work week

*Disclaimer: Only shortlisted candidates will be contacted.

Responsibilities:

• Plan and deliver engaging English lessons tailored to students’ levels and learning goals (for Primary level and/or secondary level/or A level)
• To be involved in curriculum development/revision
• Provide regular feedback, track student progress, and suggest improvements.
• To be involved in programme development
• Maintain professional communication with students (and parents if applicable).
• To assist after school care programme and any adhoc tasks given by company.

Requirements:

- At least Bachelor's Degree / Post Graduate Diploma / Professional Degree in English Language or equivalent

- Able to work tuition centre working hours