Total 3,765 it analyst job vacancies in Hong Kong

Job Overview

We are a dynamic trading company based in Singapore. Our IT team is essential in managing infrastructure, ensuring smooth system operations, and implementing solutions to support business needs. We are seeking a Senior IT Support Specialist to help maintain the efficiency of our IT systems and support day-to-day technical operations.

Responsibilities and Duties

Global Office IT Support

• Provide senior-level IT support for global offices, ensuring efficient and smooth IT operations across all locations.
• Troubleshoot and resolve complex hardware, software, and network issues, minimising downtime and disruptions.
• Oversee the provisioning, configuration, and lifecycle maintenance of IT equipment across office environments.

System Administration & User Management

• Administer user accounts, permissions, and Microsoft 365 services, ensuring seamless access and collaboration tools for all employees.
• Manage IT onboarding and offboarding procedures, providing efficient setups and deactivation of access.
• Maintain and update an accurate inventory of IT assets across global office locations.

Escalation & Leadership

• Act as the primary escalation point for complex IT-related issues, ensuring quick resolution for regional teams.
• Develop and implement IT support standards, documentation, and best practices across regions.

Project Management & Infrastructure Support

• Lead and support infrastructure projects, including office expansions, system upgrades, and global IT rollouts.
• Collaborate with external vendors to ensure consistent and high-quality service delivery.

System Monitoring & Performance

• Monitor IT systems’ performance and reliability, identifying opportunities for improvement and optimisation.
• Contribute to ongoing digitalisation efforts, enhancing system capabilities and efficiency.

Qualifications

• Education: Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 5+ years of IT support experience, with at least 2 years in a senior or regional role.
• Skills: Strong communication skills, with the ability to support cross-cultural and cross-regional teams.
• Highly organised, self-driven, and capable of managing IT operations across multiple time zones.
• Open to providing 24/7 IT support as required.

Job Summary

Provide IT support and maintenance for hardware, software, servers, and network infrastructure, ensuring system reliability and security. Assist with implementations, user training, and participate in standby support outside normal hours.

Responsibilities

• Troubleshoot and resolve hardware, software, system, server, and network infrastructure issues to maintain operational stability
• Perform routine IT operations including system monitoring, patching, backups, health checks, and tape rotation in data centres
• Support and maintain servers, network devices, firewalls, and security systems, including administering basic Cisco routers, switches, and firewalls
• Assist with system implementations, upgrades, and create/update documentation such as Method of Procedures (MOPs)
• Provide user support, training, and guidance on IT systems and best practices to enhance user competence
• Participate in rotational standby support and respond to operational needs during weekends, public holidays, and after office hours
• Work independently and collaboratively within a team to meet IT operational goals

Required competencies and certifications

• Minimum 2 years of experience in IT support, IT operations, infrastructure maintenance, or related field
• Valid Class 3 license

Preferred competencies and qualifications

• Knowledge of Windows environments, basic server administration, networking protocols (TCP/IP, DNS, DHCP, Wi-Fi), backup and recovery processes, and IT security fundamentals
• Familiarity with troubleshooting end-user devices, servers, systems, and network infrastructure
• Basic knowledge of Cisco routers, switches, and firewalls
• Strong problem-solving, communication, documentation, and customer service skills
• Willingness to access data centres and work weekends, public holidays, after office hours, and on rotational standby duties when required

Job Summary

Provide first-line IT support and troubleshooting for hardware, software, systems, servers, and network issues. Monitor and maintain IT infrastructure to ensure service availability and SLA compliance. Manage support tickets, perform routine maintenance, and assist with system upgrades and improvements.

Responsibilities

• Provide first-line IT support and troubleshoot hardware, software, systems, servers, and network-related issues to ensure timely resolution
• Monitor IT systems and infrastructure to maintain service availability and compliance with SLA requirements
• Respond to incidents and service requests by performing basic repairs and coordinating escalations when necessary
• Perform routine IT operations including system monitoring, patching, backups, health checks, and tape rotation in data centres
• Support and maintain servers, network devices, firewalls, and security systems to ensure operational stability
• Carry out Install, Move, Add, and Change (IMAC) activities for end-user devices and IT equipment to support business needs
• Create, update, and manage support tickets with accurate documentation to track issue resolution progress
• Assist with system implementations, upgrades, preventive maintenance, and continuous improvement initiatives to enhance IT services
• Liaise with customers, vendors, and internal technical teams to resolve operational and technical issues efficiently
• Prepare and maintain technical documentation, procedures, and simple Method of Procedure (MOP) documents for IT processes
• Participate in rotational standby support and provide IT support during weekends, public holidays, and after office hours as required

Required competencies and certifications

• Minimum 2 years of experience in IT support, helpdesk, IT operations, infrastructure maintenance, or related field
• Higher NITEC, Diploma, or equivalent qualification in IT, Electronics, Engineering, or related discipline
• Knowledge of Windows environments, basic server administration, networking protocols (TCP/IP, DNS, DHCP, Wi-Fi), backup and recovery processes, and IT security fundamentals
• Familiarity with troubleshooting end-user devices, servers, systems, and network infrastructure
• Possess a valid Class 3 driving licence
• Willingness to access data centres and work 12-hour rotating shifts including weekends, public holidays, after office hours, and rotational standby duties

Preferred competencies and qualifications

• Basic knowledge of Cisco routers, switches, and firewalls

IT Sales Account Manager – Software Solutions & Managed Services

Department: Sales & Business Development

Reports To: Sales Director / Head of Sales

Job Summary:

We are seeking a driven and experienced IT Sales Account Manager with a background in both software solution sales and IT managed services. This role is responsible for managing and expanding enterprise accounts by delivering value-driven technology solutions and services. The ideal candidate combines deep understanding of customer needs with the ability to sell complex software offerings and IT service models in a consultative, strategic manner.

Key Responsibilities:

Software & Managed Services Sales

• Manage a strategic sales pipeline ranging from $1M and above, spanning enterprise software solutions and IT managed services.

• Drive upsell and cross-sell opportunities for both software products and managed service offerings to increase customer value and solution adoption.

• Collaborate with technical and service delivery teams to develop tailored proposals addressing customer pain points across infrastructure, cloud, security, and end-user services.

• Lead client engagements from initial qualification through to proposal, negotiation, and closure.

• Structure and negotiate contracts for licensing, subscription models, and managed services agreements aligned to customer objectives.

• Maintain high levels of client satisfaction by ensuring smooth onboarding, delivery coordination, and long-term relationship development.

New Business Development & Strategic Growth

• Identify and develop new enterprise opportunities through proactive outreach, partner collaboration, and targeted industry campaigns.

• Support go-to-market initiatives for software platforms and managed service bundles tailored to government and enterprise clients.

• Leverage strategic partnerships and alliances to enhance offerings and expand into new accounts.

• Deliver compelling presentations, product demos, and tailored solution overviews for key stakeholders and decision-makers.

Core Skills & Competencies:

• Enterprise Software & IT Services Sales

• Consultative & Solution Selling Techniques

• Customer Relationship & Key Account Management

• IT Managed Services Offering Familiarity (cloud, infrastructure, support)

• Pre-Sales Engagement & Proposal Development

• Contract Structuring & Commercial Negotiation

• Cross-Functional Collaboration

• Business Needs Analysis & Value Proposition Design

• Excellent Presentation & Communication Skills

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.

• 5+ years of experience in B2B IT sales, with demonstrated success in software solution and managed services sales.

• Proven ability to manage complex sales cycles and close deals in both public and private sectors.

• Familiarity with CRM and sales enablement tools for tracking and pipeline management.

• Strong stakeholder management, negotiation, and strategic account planning skills.

Preferred Experience:

• Background in selling SaaS, PaaS, and managed IT services (e.g., end-user support, cloud infrastructure, security services).

• Experience working within the Microsoft ecosystem (e.g., Microsoft 365, Azure, Dynamics) or equivalent enterprise platforms.

• Familiarity with government and enterprise industries including regulatory, compliance, and procurement processes.

• Understanding of emerging technologies such as AI, automation, and cloud-native solutions in enterprise IT.

A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include :

- Technical Support:

- Troubleshoot and resolve technical issues related to hardware, software, and network systems

- Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently

- System Maintenance:

- Perform routine maintenance tasks, such as software updates, patches, and system checks

- Assist in the deployment and configuration of new hardware and software

- Problem-Solving:

- Identify and diagnose technical problems, providing timely and effective solutions

- Collaborate with senior IT staff to resolve complex technical issues

- Documentation:

- Document technical issues, resolutions, and procedures for future reference

- Maintain accurate records of IT assets, software licenses, and system configurations

- User Support:

- Provide training and guidance to end-users on the use of IT systems and applications

- Develop and maintain user documentation and guides

Requirements and Skills:

- Education: ITE/Diploma in Computer Science, Information Technology, or a related field

- Technical Skills:

- Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)

- Experience with help desk software and ticketing systems

- Soft Skills:

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Good time management and organizational skills

- Certifications:

- CompTIA A+, Network+, or similar certifications are a plus

Career Path:

- Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management

- Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices

- Training will be provided

Job Overview

We are seeking a proactive IT Systems Engineer to support and maintain enterprise infrastructure across both cloud and on-premiseenvironments. This role will be responsible for ensuring the stability, security, and performance of critical IT systems while supporting daily operations and infrastructure projects.

The ideal candidate should possess hands-on experience in Microsoft technologies, server administration, and cloud platforms, with strong troubleshooting and problem-solving capabilities.

Key Responsibilities

Infrastructure & System Administration

• Manage and maintain enterprise IT infrastructure across cloud and on-premise environments.
• Administer Microsoft 365, Azure, Windows Server, and messaging platforms.
• Perform server installation, configuration, patch management, and system upgrades.
• Monitor system health, performance, and availability to ensure business continuity.

Operational Support

• Provide technical support for internal IT systems and infrastructure-related issues.
• Troubleshoot and resolve server, application, and system performance issues.
• Support daily IT operations and respond to incidents in a timely manner.
• Work closely with users and stakeholders to address technical requirements.

Security & Compliance

• Maintain system security controls and ensure compliance with established IT policies and standards.
• Support security reviews, audits, and infrastructure hardening initiatives.
• Ensure system configurations align with operational and compliance requirements.

Documentation & Projects

• Maintain accurate technical documentation, system configurations, and operational procedures.
• Participate in infrastructure enhancement and technology implementation projects.
• Support continuous improvement initiatives across the IT environment.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Experience supporting Microsoft 365, Azure, Windows Server, and Exchange environments.
• Strong knowledge of server administration, system monitoring, and infrastructure support.
• Ability to diagnose and resolve technical issues across enterprise IT systems.
• Familiarity with IT security practices and compliance requirements.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively within a team environment.
• Comfortable working in a fast-paced operational environment.

Preferred Skills

• Experience with Microsoft Exchange administration.
• Exposure to cloud infrastructure and hybrid environments.
• Knowledge of system backup, patch management, and disaster recovery processes.
• Familiarity with IT infrastructure projects and system migrations.
• Understanding of ISO 27001 or related IT governance and security standards.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Description

·      We are seeking a proactive and customer-focused IT Helpdesk Support Professional to provide technical assistance and support to end users experiencing software and application-related issues. 

·      The ideal candidate will possess strong troubleshooting abilities, effectively manage support tickets, and ensure timely resolution of incidents while adhering to defined SLAs and KPIs. 

Key Responsibilities 

·      Provide first-level technical support for software and application-related issues. Diagnose, troubleshoot, and resolve incidents raised by end users. Log, track, prioritize, and manage tickets through ServiceNow or other ticketing systems. 

·      Escalate unresolved issues to appropriate teams and follow up to ensure timely closure. 

·      Communicate updates and resolutions clearly to users throughout the ticket lifecycle. Monitor and meet established service levels, KPIs, and response timelines. 

·      Document incidents, solutions, and workarounds accurately within the ticketing system. 

·      Support incident, service request, and problem management processes. 

·      Collaborate with internal teams to identify recurring issues and drive continuous improvement. 

·      Maintain a high level of customer satisfaction through professional and effective support. 

Required Skills 

·      Experience handling ticket management and escalations in a service desk environment. 

·      Strong troubleshooting and problem-solving skills for application-related issues. Hands-on experience with ServiceNow or similar ticketing tools. 

·      Familiarity with ITIL processes, including incident, problem, and service request management. Experience working in SLA/KPI-driven support environments. 

·      Strong customer service, communication, and end-user engagement skills. 

·      Ability to manage multiple priorities in a fast-paced support environment. 

·      Preferred Experience 2–4 years of experience in IT Helpdesk, Service Desk, or Application Support roles. 

·      Experience supporting enterprise users and business applications. 

·      ITIL Foundation certification will be an added advantage.

Brief Summary:
We are seeking an IT Systems Engineer to oversee both cloud and on-premise systems, ensuring seamless operations and robust security compliance. Join us in maintaining and enhancing our internal IT infrastructure.

Responsibilities:

• Manage and monitor internal IT systems, encompassing cloud environments (Microsoft 365/Azure) and on-premises servers.
• Perform hands-on server administration, including installation, configuration, patching, and performance monitoring.
• Act as the administrator for Microsoft 365 and on-premise Exchange systems.
• Support daily IT operations while ensuring system availability, security, and compliance with ISO 27001 standards.
• Maintain accurate, up-to-date documentation of systems, configurations, and procedures.
• Participate in IT projects as assigned.
• Undertake any additional tasks as directed by the supervisor.

Requirements:

• Diploma in Computer Science or a related field.
• Proven experience in managing and supporting Microsoft 365 systems and Microsoft Windows Server.
• Strong ability to diagnose, troubleshoot, and resolve server and internal IT system issues.
• Capable of collaborating with users at various levels.
• Good working attitude and disposition, with the ability to think creatively and work under pressure.
• Competent in working both independently and effectively within teams.
• Office-based work environment.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

As a IT Support Engineer(End user), you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.

You will diagnose and resolve technical issues, escalate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.

Job Responsibilities:

• Provide technical support to employees for hardware, software, and application-related issues.
• Troubleshoot Windows OS,Microsoft Outlook, Office 365 applications, and general IT problems.
• Install, configure, and maintain organization-approved software and applications on desktops, laptops, and mobile devices.
• Assist users with device setup, configuration, and data migration when replacing or upgrading computers.
• Ensure endpoint security solutions (e.g., encryption, antivirus) are active and compliant.
• Manage Windows Active Directory for user accounts (e.g., account creation, password resets, access management).
• Set up and configure Office 365 email accounts for new employees.
• Support and troubleshoot smartphones,tablets (Android & iOS) for corporate email and application access.
• Perform basic hardware troubleshooting for desktops, laptops, and peripherals (printers, scanners, monitors).
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Assist in setting up meeting room IT equipment, video conferencing tools, and collaboration platforms.
• Maintain documentation for common IT issues, troubleshooting steps, and user guides.
• Educate employees on best practices for IT security, email usage, and software tools.
• Assist in preparing training materials or conducting brief IT training sessions when needed.
• Work closely with the service deskteam for ticket resolution and escalation.
• Maintain accurate records of IT support activities, issue resolutions, and asset inventory.
• Ensure timely submission of support reports, work logs, and attendance records.
• Attend weekly team meetings for updates and knowledge sharing.

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) (Hybrid working arrangement)
Working Location: Jurong Island/West
Salary: Up to SGD 5,800

The IT Engineer will serve as a trusted IT liaison supporting infrastructure initiatives, coordinating IT projects, and ensuring alignment with corporate IT policies, security standards, and operational requirements. This role acts as the bridge between business users and IT teams to drive effective communication, project execution, and service delivery.

Responsibitlities:

• Partner closely with stakeholders to understand and support their operational and strategic IT infrastructure needs.
• Coordinate and manage infrastructure-related projects, ensuring timely delivery and compliance with corporate IT standards and policies.
• Act as the key liaison between business stakeholders, IT infrastructure teams, vendors, and service providers.
• Facilitate regular engagement sessions with stakeholders to communicate IT initiatives, security updates, policy changes, and gather feedback.
• Coordinate infrastructure setup and implementation activities including Virtual Machines, storage systems, network connectivity, and enterprise platforms.
• Monitor and follow up on IT service desk tickets, escalations, and infrastructure-related incidents to ensure timely resolution.
• Support IT budget tracking, procurement coordination, and resource planning for infrastructure initiatives.
• Ensure compliance with IT governance frameworks, policies, and standards such as IT Policies, and End-User Acceptable Use Policies.
• Assist in reviewing and improving operational processes related to infrastructure support, project coordination, and stakeholder engagement.
• Coordinate Proof-of-Concept (POC) activities with vendors and internal teams to evaluate emerging technologies and support digitalisation initiatives.
• Work closely with cross-functional IT teams to align infrastructure solutions with organisational and operational requirements.
• Drive cybersecurity awareness and promote adoption of new IT initiatives across stakeholders.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related disciplines.
• Experience in IT infrastructure coordination, project coordination, IT operations, or stakeholder management.
• Basic understanding of IT infrastructure concepts such as networking, virtual machines, data storage, and data centre operations.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.

• Delete personal data as it is not required at this application stage.

• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd - 11C5781

About MTFA

The Muslimin Trust Fund Association (MTFA) is a charity committed to supporting the underprivileged in our community through a myriad of services, including but not limited to offering shelter to orphans and youths at risk, facilitating subsidized medical treatments, and administering financial aid through various programs.

Guided by our principle of "Towards a sincere pursuit of Ihsan", we aim to continuously create positive impacts within the communities we serve.

Role Overview

We are looking for a proactive, detail-oriented IT Support Executive to deliver reliable day-to-day IT operations and Level 1 support across MTFA locations in Singapore (HQ, DI/DIL, IKCs, IC, IEH/childcare). You will manage incident resolution, keep tickets and knowledge tidy, handle device and account lifecycle, and ensure smooth onboarding/offboarding so staff can work securely and without friction. You’ll operate under the IT head and partner closely with the IT Operations Executive (L2/L3).

Key Responsibilities:

1. Incident & Ticket Management

• Respond promptly to user tickets via portal/chat/phone and provide clear updates through to closure.
• Triage and resolve L1 incidents (workstations, standard apps, printing/Wi-Fi); escalate to L2/L3 per runbook.
• Log every case in the ITSM platform with accurate category/priority, SLA timer, and resolution notes (link a knowledge article where applicable).

2. IT Asset & User Support (Singapore sites)

• Manage laptops/desktops, peripherals, and loaners; coordinate repair/RMA when required.
• Enrol, configure, and troubleshoot endpoints using the endpoint-management platform (MDM) in line with policy.
• Reimage/re-enrol devices to restore compliance or during tech refresh.

3. User Onboarding & Offboarding (Identity & Access)

• Execute standard account and access tasks in the collaboration/identity suite via runbooks (joiners, movers, leavers).
• Conduct IT onboarding for productivity and collaboration tools.
• Secure offboarding: disable accounts, revoke sessions/MFA as required, reclaim licenses, back up user data per SOP, and wipe/re-provision devices.

4. Documentation & Reporting

• Document technical issues, resolutions, and maintenance activities.
• Prepare periodic IT support reports for management review.
• Maintain updated records of configurations, procedures, and user manuals.

5. Daily & Weekly Operations

• Monitor endpoint compliance (encryption, patch status, MDM policies) and perform basic network health checks (Wi-Fi/printing/meeting rooms).
• Maintain the IT asset register and accurate device/user records.
• Surface recurring issues and propose quick fixes; keep end-user knowledge-base articles current.

6. General IT Support

• Perform basic connectivity triage (device/app/Wi-Fi symptoms); escalate persistent LAN/VPN issues to L2/L3 with clear notes.
• Provide on-site support across MTFA locations and events when needed.

Core Skills

• Comfortable using computers and smartphones (installing apps, basic settings, printing).
• Clear, friendly communication and strong customer-service mindset.
• Structured problem-solving: identify the issue, follow steps, document what you tried, confirm resolution.
• Able to learn new digital tools quickly; follow checklists/runbooks accurately.
• Good record-keeping and documentation (notes, guides, simple screenshots).
• Team player who can manage priorities and follow up until tasks are closed.

Qualifications & Requirements

• ITE or Diploma in any discipline (or equivalent experience).
• IT experience useful but not required — fresh grads welcome; training provided.

Nice to have (we’ll train if you don’t have these yet)

• Basics of user accounts and shared folders/resources.
• Familiarity with ticketing/helpdesk tools and remote support.
• Simple network triage: distinguish device/app vs. network issues; check IP/config; run a quick connectivity test (e.g., ping/speed).
• Comfort with office productivity tools (docs, spreadsheets, slides).
• Curiosity to learn new technologies and simple automation (e.g., following a script or template) to improve repeatable tasks.

Working Conditions

• May require occasional after-hours or weekend support for system maintenance or urgent troubleshooting.
• Some travel between different work sites may be required.

PDPA Notice: By submitting your application, you acknowledge that you have read and agree to our Privacy Policy (https://www.mtfa.org/privacy-policy) regarding the collection, use, and disclosure of your personal data.

Responsibilities:

• Partner with hiring managers to develop job descriptions, define candidate requirements, and execute recruitment strategies.
• Source, screen, and interview candidates through job boards, referrals, and professional networks.
• Manage the end-to-end recruitment process, including candidate engagement, job offers, and onboarding coordination.
• Provide regular recruitment updates to hiring managers and HR stakeholders.
• Support business development activities, including stakeholder management and proposal preparation.
• Assist in strategic planning and project execution to ensure timely delivery of objectives.
• Maintain HR records, employee files, leave administration, and documentation in compliance with company procedures.

Requirements:

• Diploma or Bachelors in any discipline, mentorship will be provided
• Excellent communication and interpersonal skills
• Ability to build strong relationships with candidates and hiring managers
• Strong organizational and time management skills with the ability to manage multiple priorities

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Pre-requisition:

·      Diploma or Degreein Information Technology, Computer Engineering, Network Engineering or related fields.

·       1-3years relevant working experience

·       Knowledge of Servers, operating system concepts, storage and backup fundamentals, and virtualization would be an advantage.

·       Basic understanding of Infrastructure as Code (IaC) concepts would be an advantage.

Job Description:

·      Assistin the installation, configuration, and maintenance of servers, virtualization platforms, storage systems, backup solutions, and supporting infrastructure.

·      Support daily infrastructure operations, monitoring, and health checks.

·      Perform basic troubleshooting for server, virtualization, operating system, storage, and backup-related issues.

·      Escalatecomplex incidents to senior engineers or vendors where required.

·      Assistin infrastructure deployment, migration, and upgrade activities.

·      Monitor infrastructure alerts and respond to incidents in a timely manner.

·      Maintain accurate documentation including system diagrams, configurations, SOPs, asset inventory, and operational procedures.

·      Work with internal teams, vendors, and customers during troubleshooting and implementation activities.

·      Support system testing activities such as SAT, UAT, backup recovery testing, and failover testing where required.

·      Ensure compliance with security policies, operational procedures, and change management processes.

·      Participate in standby support rotation and after-office-hours support activities when required.

·      Support automation and continuous improvement initiatives for infrastructure operations and monitoring.

Technical Skill Sets:

OS / Hypervisors:                         VMware vSphere / ESXi, MicrosoftHyper-V, Windows Server, Linux
Server Hardware:                         Dell PowerEdge, HPE ProLiant
Storage Systems:                          SAN (Fibre Channel/iSCSI), NAS(NFS/SMB)
Protocols:                                       TCP/IP, DNS, DHCP
Backup Software:                         VeeamBackup & Replication
Scripting Languages:                    Python,Bash, PowerShell
Provisioning & Configuration:    Infrastructureas Code (IaC), Monitoring systems, Configuration Management
CloudConcepts:                            IaaS(Infrastructure as Service), Hybrid Cloud, Public Cloud (AWS/Azure/GCP)

Job Description

• Manage the Company's IT infrastructure and services, including end-user computing.
• Manage and govern IT infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters.
• Responsible for the Company's infrastructure related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities.
• Perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, change requests and application support.
• Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.
• Assist with IT audit management and matters.
• Ensure delivery and solution comply with internal policies, procedures, standards, and compliance requirements.
• Contribute and document IT Ops procedures and standards as needed in knowledge base.
• System and network patching, capacity and performance management.
• Assess system performance and recommend improvements.
• Ensure data is handled, transferred, or processed according to the Company guidelines and established processes.

Job Requirements

• Degree in Engineering/Business/Finance/Computer Science or equivalent.
• Minimum 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
• Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools.
• Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage.
• Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
• Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
• Strong experience in managing internal stakeholders, end users and vendors.
• Good teamwork, problem-solving and analytical skills.
• Fluent in English, both spoken and written.

Job Description:

• Identify, qualify, and develop new business opportunities within SME, mid-market, and enterprise accounts.
• Generate leads through direct prospecting, partner referrals, networking, and marketing initiatives.
• Manage the full sales cycle from prospecting and discovery to proposal, negotiation, and closure.
• Achieve monthly, quarterly, and annual sales targets.
• Understand customer business and cybersecurity requirements and recommend suitable solutions.
• Conduct product presentations, demonstrations, and solution workshops.
• Position SaaS and security solutions based on business value, operational efficiency, risk reduction, compliance, and ROI.
• Work closely with technical consultants and vendor teams to design and propose solutions.
• Develop and maintain relationships with distributors, resellers, system integrators, managed service providers (MSPs), and technology partners.
• Support channel partners with sales enablement, training, and joint customer engagements.
• Drive partner-led pipeline generation and sales activities.
• Collaborate with vendor principals to execute sales and marketing initiatives.
• Manage existing customer accounts and identify opportunities for renewals, upselling, and cross-selling.
• Maintain regular engagement with key stakeholders and decision-makers.
• Ensure customer satisfaction and support successful onboarding and adoption of solutions.
• Track pipeline progression and provide regular sales reports to management.
• Stay informed of market trends, competitor activities, and emerging cybersecurity threats.

Requirements

• Diploma or Bachelor's Degree in Business, Information Technology, Computer Science, Cybersecurity, or related fields.
• 2–5 years of experience in SaaS sales, cybersecurity sales, IT solution sales, or technology distribution.
• Experience working with channel partners, resellers, or distributors is highly desirable.
• Demonstrated success in achieving or exceeding sales targets.

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.