Employment Type: Full-Time

About Us

We are a growing steam bao business dedicated to delivering fresh, high-quality steamed buns and excellent customer experiences. We are seeking an experienced and motivated Sales & Operations Manager to lead our team, drive sales growth, and ensure smooth daily operations.

Key Responsibilities

• Manage and oversee daily operations of steam bao retail outlets and sales activities.
• Lead, train, and motivate sales and service staff to achieve performance targets.
• Develop and execute sales strategies to increase revenue and market presence.
• Monitor inventory levels and coordinate purchasing to ensure product availability.
• Maintain high standards of food quality, hygiene, and customer service.
• Analyze sales performance and prepare regular reports for management.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with company policies and relevant food safety regulations.

Requirements

• Diploma in Business, Retail Management, Hospitality, or related field.
• Minimum 3–5 years of management experience in food retail, F&B, or consumer sales.
• Strong leadership and team management skills.
• Excellent communication and customer relationship skills.
• Ability to work in a fast-paced environment.
• Knowledge of inventory management and operational processes.
• Familiarity with food safety and hygiene standards is an advantage.

What We Offer

• Competitive salary and performance incentives.
• Career growth opportunities within a growing business.
• Staff discounts and benefits.
• Supportive and dynamic work environment.

Job description

• Plan, design and direct construction activities, to ensure safe and timely delivery and completion of development works.

• Present management reports pertaining to progress of projects, personnel performance and problems encountered and appropriate and effective solutions.

• Cover site activities and documents, and timely report to management

• Direct all site activities of site staff, contractors, and suppliers, etc., and manage the communication between different groups to ensure timely response to project requirements.

• Manage and deliver projects within project timeline and budget, as well as the framework of risk and environmental considerations.

• Manage work delivery and resources based on the resource allocation and project schedules.

Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil), Quantity Survey, Architecture or equivalent.

• At least 5 Year(s) of working experience in the related field is required for this position.

• Preferably Manager specialized in Engineering - Civil/Construction/Structural or equivalent.

• Experienced in Structural and Architecture works will be preferred,

· Good Pay + Good allowance + Good Bonus

· Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

· Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

What is the job?

voco Orchard Singapore is seeking a dynamic and passionate Assistant Restaurant Manager to be part of our team. As an Assistant Restaurant Manager, you are responsible to supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your Day to Day

• Execute any F&B activities and promotions according to guidelines given by the Director of F&B or F&B Operations Manager.
• Ensure cost control practices are implemented and followed.
• To be revenue driven and cost conscious.
• Actively use upselling techniques to increase revenue and improve guest experience.
• Manage inventory and reduce waste.
• Encourage team work and spirit in all areas of the department.
• To ensure that all outlet team members are aware of the objectives of the department (departmental balance score card).
• To ensure that all outlet team members are aware of the outlet and IHG brand standards.
• To lead by example at all times.
• To provide direction and support to the team on a daily basis.
• To keep excellent relationships with team, peers, and all other colleagues of the hotel.
• To develop all team members of the department with appropriate training and coaching.
• Ensure client feedback is communicated and acted upon internally and manage resolution of any issues with the client within 48 hours.
• Ensure a 100% consistency in IHG Service Standard delivery in all areas and reviews on a regular basis.
• Enjoy regular guest contact with in-house and outside guests.
• Engage in the welcome and recognition of VIP guests.
• Ensure safety for all Guests and Team Members.
• Be familiar with all risk management and emergency procedures of the hotel and fulfils his duties accordingly.
• Ambassador of the Hotel in and outside of voco Orchard Singapore.
• Handle queries and complaints in a timely, efficient and diplomatic manner. Record them in outlet logbook.
• Identify and suggest all possible ways to increase quality, range and value for money of the all the food and beverage items available throughout the property.
• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
• Endeavour to resolve all complaints during shift and logs all complaints in logbook for further follow up.
• Supervise cash handling and banking procedures.
• Establish and instruct staff in cash security procedures.
• Supervise the maintenance of service equipment.
• Monitor standards of guest facilities and services.
• Control stock and monitor security procedures.
• Assist with menu and wine list creation.
• Supervise functions and outlet service.
• Works with Manager on manpower planning and management needs.
• To maintain a high Guest service focus by approaching your job with the Guests always in mind and being proactive in a timely manner towards their needs and request.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both Guests and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.
• Perform other duties as required.

What we need from you

• Minimum Nitec in Hospitality Operations and/or Diploma in Hotel Management, Food & Beverage or related field, with 5 years related experience in restaurants.
• Oral and written fluency in English. Fluency in another language is an added advantage.
• Commitment to work rotating shifts, weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Singapore Squash is the National Sports Association governing squash in Singapore. We promote and develop squash through community outreach, athlete pathways, and partnerships with local and international sports bodies, guided by values of Integrity, Teamwork, and Diversity.

Job Summary

Lead the Squash For All initiative to grow squash participation across diverse communities. Manage outreach programs, stakeholder relationships, marketing campaigns, and event operations to advance Singapore Squash’s mission and national sports objectives.

Responsibilities

• Lead the planning, strategizing, and execution of the Squash For All community outreach initiative to increase sport participation.
• Develop and implement marketing initiatives and social media campaigns to drive engagement and awareness of squash programs.
• Create compelling promotional content to attract participants and support event publicity across multiple platforms.
• Build and maintain collaborative relationships with coaches, vendors, event partners, schools, government agencies, and non-profit organizations to support program goals.
• Prepare, monitor, and manage event budgets and expenditures to ensure financial compliance with SSRA, SportSG, and Charity guidelines.
• Conduct procurement activities adhering to organizational policies and coordinate timely processing of payments, claims, and reconciliations with the Finance Manager.
• Produce post-event reports including operational reviews and performance metrics to evaluate program effectiveness.
• Lead Capability Development initiatives focused on training and developing Coaches and Technical Officials.
• Provide operational and programmatic support for other SSRA initiatives and events as needed.

Preferred competencies and qualifications

• Bachelor’s Degree in Sports Management, Marketing, Business Management, or related discipline preferred; diploma holders with relevant experience are welcome.
• Two years of relevant experience in sports, community outreach, or education sectors preferred.

Skills & Attributes

• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) to manage communications and reporting.
• Familiarity with design tools such as Canva or Adobe to support marketing content creation is a plus.
• Knowledge of social media platforms and trends, with a willingness to learn and apply new digital engagement strategies.
• Strong communication, interpersonal, and collaboration skills to engage diverse stakeholders effectively.
• Excellent organizational and project management skills to coordinate multiple initiatives and events efficiently.
• Creative and resourceful problem solver capable of independent thinking in a dynamic environment.
• Comfortable working in fast-paced event settings requiring meticulous attention to detail.
• Positive and approachable character with a passion for sports and wellness.

What You Can Look Forward To

• Opportunity to work alongside national and regional athletes
• Exposure to international and professional sporting bodies
• Hands-on experience in local and international event operations
• Casual and friendly work environment with relaxed dress code
• Convenient office location next to Stadium MRT
• Guaranteed 13th Month Annual Wage Supplement (AWS)
• Performance-based year-end bonus opportunities
• Opportunities for professional growth and development within the sports industry

Work experience as a Hair Stylist, Hairdresser, Colorist or similar role.

Hands-on experience in Scissors cutting. (Experience in using Clippers).

Experience in different type of hair cuts and Advanced fade cuts.

Proficiency in different types of Beard Designing.

Proficiency in hair straightening and curling methods, using hot irons and curlers.

Experience in handling differnt skin and advising clients with suitable facials and skin care, hair care products.

Hands-on experience with various coloring techniques.

Knowledge of a wide range of haircuts, suitable for all hair lengths (e.g. braids and top knots).

Welcoming customers and identifying their preferences by asking pointed questions.

Recommending hairstyles and haircuts according to customers’ face shapes and tastes.

Washing, rinsing and drying clients’ hair using appropriate shampoos and conditioners (e.g. for oily hair or dry scalps).

Cut, trim and shave hair using professional equipment.

Apply a wide range of hair coloring techniques, like highlights, ombre and balayage.

Create hairstyles for formal events and everyday looks, including braids, ponytails and buns.

Apply hair treatment products, as needed (e.g. color protection creams and hydrating masks).

Form bonds with loyal customers and remember their hairstyle preferences.

Manage bookings and serve walk-ins.

Ensure tidiness of beauty stations and sterilize tools, as needed.

Cross-sell hair care products or services, when appropriate.

Up-to-date with industry trends.

Excellent communication skills.

Physical stamina to stand for long hours.

Flexibility to work in shifts.

Work experience as a Hair Stylist, Hairdresser, Colorist or similar role.

Hands-on experience in Scissors cutting. (Experience in using Clippers).

Experience in different type of hair cuts and Advanced fade cuts.

Proficiency in different types of Beard Designing.

Proficiency in hair straightening and curling methods, using hot irons and curlers.

Experience in handling differnt skin and advising clients with suitable facials and skin care, hair care products.

Hands-on experience with various coloring techniques.

Knowledge of a wide range of haircuts, suitable for all hair lengths (e.g. braids and top knots).

Welcoming customers and identifying their preferences by asking pointed questions.

Recommending hairstyles and haircuts according to customers’ face shapes and tastes.

Washing, rinsing and drying clients’ hair using appropriate shampoos and conditioners (e.g. for oily hair or dry scalps).

Cut, trim and shave hair using professional equipment.

Apply a wide range of hair coloring techniques, like highlights, ombre and balayage.

Create hairstyles for formal events and everyday looks, including braids, ponytails and buns.

Apply hair treatment products, as needed (e.g. color protection creams and hydrating masks).

Form bonds with loyal customers and remember their hairstyle preferences.

Manage bookings and serve walk-ins.

Ensure tidiness of beauty stations and sterilize tools, as needed.

Cross-sell hair care products or services, when appropriate.

Up-to-date with industry trends.

Excellent communication skills.

Physical stamina to stand for long hours.

Flexibility to work in shifts.

Job Description & Requirements

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Work experience as a Hair Stylist, Hairdresser, Colorist or similar role.

Hands-on experience in Scissors cutting. (Experience in using Clippers).

Experience in different type of hair cuts and Advanced fade cuts.

Proficiency in different types of Beard Designing.

Proficiency in hair straightening and curling methods, using hot irons and curlers.

Experience in handling differnt skin and advising clients with suitable facials and skin care, hair care products.

Hands-on experience with various coloring techniques.

Knowledge of a wide range of haircuts, suitable for all hair lengths (e.g. braids and top knots).

Welcoming customers and identifying their preferences by asking pointed questions.

Recommending hairstyles and haircuts according to customers’ face shapes and tastes.

Washing, rinsing and drying clients’ hair using appropriate shampoos and conditioners (e.g. for oily hair or dry scalps).

Cut, trim and shave hair using professional equipment.

Apply a wide range of hair coloring techniques, like highlights, ombre and balayage.

Create hairstyles for formal events and everyday looks, including braids, ponytails and buns.

Apply hair treatment products, as needed (e.g. color protection creams and hydrating masks).

Form bonds with loyal customers and remember their hairstyle preferences.

Manage bookings and serve walk-ins.

Ensure tidiness of beauty stations and sterilize tools, as needed.

Cross-sell hair care products or services, when appropriate.

Up-to-date with industry trends.

Excellent communication skills.

Physical stamina to stand for long hours.

Flexibility to work in shifts.

Responsibilities

• Oversee daily operations

• Hire and train beauticians, as needed

• Organize employees’ shifts, considering peak times and seasonality

• Order beauty products, like creams and essential oils and replenish stock

• Arrange for regular maintenance services for all equipment

• Apply hygiene practices across all beauty stations

• Ensure all beauty treatments meet high quality standards

• Maintain staff records, including salaries and working schedules

• Promote services, products and discounts on social media

• Receive payments from clients and track all transactions

• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)

• Run online competitions and offer discount packages to attract new customers

Requirements

• Proven work experience as a Beauty Manager or similar role

• Good knowledge of beauty treatments and products (e.g. for skin care)

• Basic bookkeeping knowledge

• Excellent organizational skills

• Ability to handle customers’ requests and complaints with grace

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

We are looking for a knowledgeable Accounting Manager who can lead and motivate accounting staff members and increase department accuracy and efficiency. The Accounting Manager will delegate, supervise, and participate in accounting department tasks, oversee the recording, tracking, and reporting of financial information, hire, train, and motivate accounting staff members, develop and implement department controls and procedures, and ensure that the department operates efficiently without sacrificing accuracy.

To succeed as an Accounting Manager, you should be analytical, detail-oriented, and honest. The ideal Accounting Manager should possess excellent leadership and interpersonal skills as well as a strong understanding of accounting and management principles and financial legislation

Accounting Manager Responsibilities:

Hiring, training, and motivating accounting staff members while supervising and delegating department tasks.

Evaluating, developing, and improving department controls, systems, and procedures that increase accuracy and efficiency.

Overseeing the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time.

Ensuring that all accounting processes align with GAAP and current financial legislation.

Analyzing financial data and creating reports for management, stakeholders, and external parties, such as vendors or lenders.

Maintaining accurate and complete financial records and participating in audits or reconciliations, as needed.

Assisting other departments as they develop strategies, establish objectives, and make decisions that could have a financial impact on the business.

Keeping informed about the latest developments in the finance industry.

Accounting Manager Requirements:

Bachelor’s degree in Accounting, Finance, or related field.

Experience in Management, Accounting, or a related field may be preferred.

Excellent leadership and communication skills.

Strong understanding of accounting, finance, and management principles.

Exceptional math skills.

Proficiency with computers, especially bookkeeping software and MS Office.

High level of efficiency and accuracy.

Willingness to comply with all local, state, federal, and company regulations.

Attention to detail and the ability to analyze large amounts of data.

Hands on Experience in one of the Business Accounting Softwares:

Busy, Tally, Tally Prime, Zoho Books, Marg

Ya Kun Kaya Toast Service Crew

*Multiple Locations *

• SINGAPOREANS / PR ONLY
• Hands-on training provided!
• Full-Time preferred/Shift work

*Outlet Manager / Cashier / Toaster / Brewer / Cleaner*

START TRAINING IMMEDIATELY / UP TO $3,000*  *T&C apply to different positions

Working locations:

• 313@somerset Orchard
• North-East Line heartland mall (NEL MRT)

Working hours:

• Rotating AM/PM shifts for Full-Timers (subject to schedule) / Flexible working hours for Part-Timers (based on your available hours & shift schedule)

Responsibilities:

• Responsible for manning the outlet stations and product preparation.
• Toasting, brewing, cooking, cashiering and general cleaning duties.
• Compliance with NEA safety and hygiene standard requirements.
• Provide good customer service and product quality.
• Perform other duties as assigned by the Supervisor.

Requirements:

• Physically fit
• No experience is required, but you must have a positive attitude and be prepared to work hard.
• Customer-centric and a team player.
• The ability to commence work at short notice will be an advantage.
• Only Singaporeans/PRs may apply.

Benefits:

• Part-time / Contract position: Up to S$15/hour *T&C apply to different positions
• Full-time position: Up to S$3,000, including OT & Incentive *T&C apply to different positions
• Good Career Progression
• Loyalty Bonus & Incentive
• In-house Meal Provided
• Staff Discount
• Medical Benefits
• Annual Leave

Only Singaporeans/PRs may apply! WhatsApp 88510977 now to join the Ya Kun Family!

Ya Kun BRN/UEN202412552M

The Centre Manager for Health Screening will oversee the daily operations of the centre, ensuring a seamless patient experience and adherence to all operational standards. This role requires coordination with clinical, nursing, and administrative teams to enhance workflows and maintain service quality compliance.

Key Responsibilities:

• Manage daily centre operations to ensure smooth patient flow, timely service delivery, and adherence to operational standards

• Coordinate across clinical, nursing, and administrative teams to ensure effective execution of workflows and schedules

• Monitor operational performance and identify areas for improvement in efficiency, turnaround time, and service quality

• Maintain compliance with regulatory requirements, internal SOPs, and infection control standards

• Ensure availability of medical supplies and proper maintenance of equipment to support uninterrupted operations

• Assist in audit preparation, accreditation processes, and implementation of operational guidelines

Requirements:

• Diploma or Degree in Business, Healthcare Administration, or related discipline, with relevant or equivalent experience preferred

• Prior supervisory or managerial experience is preferred

• Strong coordination, problem-solving, and communication skills

The Retail Manager is responsible for overseeing the daily operations of the retail store, ensuring excellent customer service, achieving sales targets, managing inventory, and leading the retail team. The role focuses on delivering an exceptional customer experience while maximizing sales performance and maintaining operational excellence. This role is ideal for a hands-on retail professional who is passionate about customer experience, team development, and driving sales performance within a premium wine retail environment.

Key Responsibilities

Retail Operations

• Manage the day-to-day operations of the retail store to ensure smooth and efficient business operations.
• Ensure the store is maintained to the highest standards of cleanliness, presentation, and visual merchandising.
• Monitor store performance and implement initiatives to drive sales and profitability.
• Ensure compliance with company policies, procedures, and operational standards.

Sales & Customer Experience

• Deliver exceptional customer service and create a welcoming shopping experience for customers.
• Develop and implement sales strategies to achieve revenue targets and key performance indicators (KPIs).
• Build and maintain strong customer relationships, including VIP and corporate clients.
• Handle customer feedback, enquiries, and complaints professionally and effectively.
• Promote wine products and provide recommendations based on customer preferences.

Team Leadership & Development

• Recruit, train, supervise, and motivate retail team members.
• Prepare staff schedules and ensure adequate manpower coverage.
• Conduct performance reviews and provide coaching to improve team performance.
• Foster a positive and collaborative working environment.

Inventory & Stock Management

• Monitor inventory levels and coordinate stock replenishment.
• Conduct regular stock counts and inventory audits.
• Ensure accurate stock movement records and minimize inventory discrepancies.
• Coordinate with suppliers and internal stakeholders on product availability.

Point-of-Sale (POS) & Cash Management

• Oversee POS operations and ensure accurate transaction processing.
• Monitor cash handling procedures and perform cash reconciliation.
• Ensure compliance with financial controls and reporting requirements.

Reporting & Administration

• Prepare and analyse sales reports, inventory reports, and operational reports.
• Monitor budgets and control operational expenses.
• Support management with business planning and operational improvements.

Requirements

• Minimum 3 years of retail, hospitality, wine, or luxury customer service experience.
• Passion for wine and willingness to learn about wine regions, varietals, and producers.
• Strong communication and interpersonal skills.
• Customer-focused with a proactive sales mindset.
• Able to work weekends, public holidays, and rotating shifts, night shift when required.
• Proficient in basic computer and POS systems.
• Candidates with more experience may consider for senior retail positions.

Key Competencies

• Leadership and Team Management
• Customer Service Excellence
• Sales and Business Development
• Inventory Management
• Problem-Solving and Decision-Making
• Communication and Interpersonal Skills
• Attention to Detail
• Results-Oriented Mindset

Preferred Qualifications

• WSET Level 1 or 2 certification (or willingness to obtain).

This role supports the daily operations of the restaurant to ensure smooth service delivery, excellent guest experience, and adherence to brand standards. This role assists in leading the front-of-house team, coordinating with the kitchen, and managing staffing, training, service quality, and daily administrative duties.

Responsibilities

• Ensure restaurant opening and closing procedures are carried out correctly.
• Monitor service standards and support the service team during peak periods.
• Handle guest queries, requests, feedback, and escalations professionally.
• Coordinate closely with the kitchen to maintain smooth order flow and food timing.
• Conduct pre-shift briefings; communicate menu updates, promotions, and priorities.
• Allocate staff duties and ensure proper floor coverage during service.
• Monitor staff grooming, discipline, punctuality, and professionalism.
• Support onboarding and on-the-job training of new and existing staff.
• Assist in preparing weekly staff rosters and managing shift adjustments.
• Maintain stock levels of service supplies and ensure proper storage and usage.
• Oversee cash handling, POS transactions, daily reconciliation, and closing paperwork.
• Ensure compliance with hygiene, safety, and licensing requirements.
• Perform any ad-hoc duties assigned by your superior.

Requirements

• At least 5 years of managerial position in F&B industry (preferably in Fine-Dining/Michelin Stars)
• Proficiency in English Language is essential for delivering high-quality customer service in the restaurant.
• Candidate must be willing to commit on both weekends and public holidays.
• Well-spoken and easy-going personality
• Proven track of leading a restaurant team.