Total 4,615 technical support job vacancies in Australia

Job Responsibilities:

• Performing proper repairs of all unserviceable equipment for which he/she has been trained or assigned to perform and acting also as a technical resource in analysis of failures when required.

• Performing proper tests, repairs and modifications of unserviceable equipment in compliance with Thales Solutions Asia Quality programs as well as relevant procedures issued by Industrial Quality dept or the ARU Manager.

• Respecting the TAT target as given by the ARU Manager for all repair and/or modification activities.

• Maintenance and calibration of test means or equipment whenever necessary with the support of M&T dept.

• Maintaining an up to date knowledge of the product worked on with relevant technical documentation like SBs, SILs, TIs and updates of the CMM.

• Ensures the On-Time delivery of repairs and Quality of repairs

• Contributes to continuous improvement actions

Job Requirements:

• Higher Nitec/Diploma in Electronics Engineering

• Possess strong knowledge of analog and digital electronics.

• Competent in the use of in-depth diagnostic theory and technique.

Other Information:

• Working Location: Changi

• May be required to work in shifts.

Responsibilities:

• Supervises construction works to ensure compliance with approved plans, codes, and safety regulations.
• Represent clients, inspect materials/workmanship, and coordinate with contractors for projects like roads, buildings, and infrastructure
• Monitor daily construction activities to ensure adherence to technical specifications and safety standards.
• Inspect materials and workmanship to maintain high construction quality, often using specialized inspection equipment.
• Ensure contractors follow regulations set by authorities such as LTA, PUB, NEA, and BCA.
• Maintain detailed records, including daily reports, site photos, and technical reports for clients.
• Act as a liaison between consultants, contractors, and Qualified Persons (QPs) to resolve technical issues.
• Read and interpret structural, civil, or M&E drawings

Requirements:

• Min Diploma in Civil Engineering or related field
• Min 3 years of relevant experience in civil and structural experience in building or infrastructure projects
• Proficient in preparing site inspection reports and technical documentation.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Position Type : Permanent
Work Location : Pandan West

Job Description:

As 2-stroke Technical expert work will focus on these responsibilities with double roles as FS troubleshooter (50%) and technical expert (50%):

As 2-stroke engine Troubleshooter

• Leading the team as team leader / supervisor for complex, prolonged repair jobs and large projects.

• Perform 2-stroke engine trouble shooting, maintenance, inspection, overhaul and repair and service work reporting based on urgent and important requests.

• Developing way of working and process by utilize data & knowledge for increasing 2-stroke sales opportunity.

• Provide advanced troubleshooting activity with high technical knowledge and experience, backing up the MEA 2-stroke Field Service organisation in case required.

• Perform FS attendance for important cases such as drifting vessels or unplanned emergency and high skilled required cases for 2-stroke engines.

• Take lead field service activity, spare parts, service drawings, advanced troubleshooting, major repair procedure development, RCA.

As 2-stroke technical expert

• Be responsible for handling of customer's technical inquiries in a comprehensive and supportive manner.

• Perform Audits and be active in capturing new sales opportunities (leads)

• Manage and solve complex technical and operating problems solving activities of the customers.

• Engine performance evaluation with engine control system. WECS, UNIC and WICE software and pneumatic system.

• Make analysis with adequate conclusions and recommendations (reports) for how to solve complex technical problems of the customer. Report on the related work progress to relevant stakeholders.

• Communicate and propose improvement needs of the products and solutions for relevant internal stakeholders.

• Participate in product development and product improvement projects.

• Participate in development of new working methods with own responsibility area.

• Provide technical support to internal and external customers.

• Analyses field experience and customer feedback data in order to improve the products and solutions as well as operation and maintenance of the installation.

• Support in technical matters when new products or components are developed and launched.

• Proactively work to enable cross-divisional and cross-organizational cooperation.

• Coach and mentor less experienced technical experts and field service engineers.

• Participate in customer and/or internal meetings as a technical leader, when complex technical matters are handled.

• Share technical knowledge with internal and external stakeholders.

• Ensure know-how and professional competence development within respective technical expert area.

Requirements:

• B.Sc. or M.Sc. in Engineering or in Marine, Mechanical or other applicable technical degree

• Minimum 3+ years of related experience with all 2-stroke engines, controls and its technologies.

• Relevant experiences of other marine products.

• Broad and strong knowledge and understanding of the marine engines and prolusion systems.

• Advanced analytical skills in technical problem solving.

• Fluent in English, both verbally and written

• Strong Customer focus & service mind-set and Communication skills.

• Strong Teamwork skills and drive for performance with positive attitude and ability to inspire others.

• Experience in working in international environment and willingness to travel.

• Motivated to learn and grow professionally.

Mandatory Requirements

• Education: Bachelor’s or Master’s degree (or equivalent professional experience)
• Experience: 8+ years in regional (ASEAN/APAC) technical sales or pre-sales engineering
• Industry Background: Preference for candidates from major cybersecurity vendors or top-tier MSP/MSSPs
• Technical Expertise:Deep hands-on knowledge of Next-Generation Firewalls (NGFW)Extensive experience with SASE/SD-WAN/SSE architectures (Palo Alto Prisma SASE or direct equivalents)Proficiency in cloud security & CNAPP across hyperscale environments (AWS, Azure, GCP, and Chinese clouds like Tencent/Alibaba)Working knowledge of Security Operations & AI-driven SecOps tools (Cortex XSIAM/XDR, XSOAR/SOAR, SIEM)
• Core Competencies:Ability to translate complex technical features into clear, actionable business value for C-suite stakeholdersProven track record of influencing without authority in matrixed, partner-driven environmentsPlayer-coach mentality with demonstrated experience mentoring sales/pre-sales talentComfort operating in fast-paced, high-volume technical sales cycles
• Certifications: PCNSE or PCNSA highly preferred (note: marked as preferred, not strictly mandatory, but expected in competitive markets)

Responsibilities

• Lead Technical Pre-Sales: Own end-to-end pursuits for Palo Alto’s full security stack, including solution architecture, executive presentations, product demos, and Proof of Concept (POC) management.
• Enable & Align Partners: Train and coach Orange Business sales, pre-sales, and consulting teams, while collaborating with internal/vendor partners to synchronize go-to-market efforts.
• Drive Pipeline & Deal Closure: Identify new opportunities, lead RFI/RFP technical responses, and craft competitive displacement strategies to accelerate sales velocity and improve win rates.
• Champion Platform Expansion: Cross-sell across NGFW, Prisma, and Cortex solutions to broaden portfolio adoption, increase partner-channel revenue, and deliver measurable business value.

Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Requirements
Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Key Domain/ Technical Skills
Familiar with OS/400 system

Familiar with RPG, COBOL language

Have experience with Silverlake banking system is plus point.

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.

Our client is a leading Multi technology Social media company. This Privacy Support Specialist will serve as the primary point of contact for user privacy inquiries directed to company's designated Local Agent in South Korea under the Personal Information Protection Act (PIPA).

Job Responsibilities

User Inquiry Handling

• Receive and respond to inbound telephone calls from users in South Korea regarding privacy-related matters
• Accurately capture user inquiry details, including contact information, nature of complaint, and relevant account identifiers
• Provide courteous, professional assistance to users in Korean language

Triage & Routing

• Assess and categorize incoming inquiries based on established criteria (privacy requests, account issues, data subject rights, etc.)
• Complete standardized intake forms and upload to company's internal systems for processing by Privacy Operations
• Ensure valid privacy inquiries are forwarded to Privacy Operations within agreed SLA.

Documentation & Compliance

• Maintain accurate records of all user interactions in accordance with company's data handling standards

Reporting & Coordination

• Provide regular reports on inquiry volumes, trends, and escalation patterns

●     Assist in the notification and reporting of personal information leaks as directed

Job Requirements

• Bachelor’s degree or equivalent with 1-3 years’ experience in customer support, privacy operations, compliance, or related administrative roles
• Ability to handle sensitive information with discretion and confidentiality
• Excellent attention to detail and data accuracy
• Ability to work Korean business hours (KST)
• Strong verbal and written communication skills
• Native-level fluency in Korean (written and spoken) as the role needs to liaise with Korean speaking stakeholders.

If you are keen on this excitingopportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

By sending us yourpersonal data and curriculum vitae (CV), you are deemed to consent to MorganMckinley Pte Ltd and its affiliates to collect, use and disclose your personaldata for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you haveread, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

We are a growing Employment Agency (Exclusive IT Professional Hiring) in Singapore seeking a motivated and detail-oriented Office Administrator to support our daily operations. This position is ideal for individuals looking to start or transition into an administrative career. No prior experience is required as comprehensive on-the-job training will be provided.

Job Responsibilities

• Serve as the first point of contact for employee and office-related enquiries.
• Provide administrative support for work pass applications, renewals, cancellations, and related documentation.
• Prepare and issue employee letters, payslips, and other administrative documents.
• Maintain employee records and ensure proper filing of documents.
• Perform general office administration duties, including document management, filing, photocopying, scanning, and correspondence handling.
• Monitor and replenish office supplies and coordinate office maintenance requirements.
• Assist with onboarding and offboarding administration.
• Liaise with candidates, employers, and relevant authorities regarding administrative requirements for work pass processing.
• Schedule meetings and support day-to-day office coordination activities.
• Support management with administrative tasks, reporting, and documentation requirements.
• Ensure confidentiality and proper handling of employee and company information.
• Perform other office administration duties as assigned.

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About The Role
As a Business Support Executive at Knight Frank, you’ll be an essential part of our business development engine—supporting proposal preparation, driving tender submissions, and ensuring all our client-facing materials are sharp, professional, and on point. You’ll work closely with internal stakeholders to coordinate key deliverables and help drive our growth strategy through efficient planning and execution.

What You Will Be Doing

• Support the preparation of business development proposals, including fee submissions, tender documents, and presentation decks.
• Collaborate with teams to prepare polished reports and materials for board meetings and client pitches.
• Record and distribute meeting minutes, ensuring timely follow-up on action items.
• Coordinate and manage MA (Managing Agent) agreements and ensure documentation is complete and well-organized.
• Review and validate incoming documents from various departments for accuracy and compliance before final submission.
• Assist in preparing materials for tender interviews and support the team with follow-through on deliverables.
• Manage Section 47 requests and other business-related correspondences in line with statutory and internal guidelines.
• Provide support in maintaining internal records, trackers, and databases to streamline reporting and business planning.

We’re Looking For Someone Who’s:

• Experienced in supporting business development, marketing, or client servicing functions, ideally in real estate or professional services.
• Highly proficient in Microsoft Office, especially PowerPoint, Excel, and Word, with a keen eye for presentation quality.
• Meticulous and detail-oriented, with strong organizational and coordination skills.
• A confident communicator, both written and verbal, who can liaise effectively across teams and with external stakeholders.
• Proactive, resourceful, and capable of juggling multiple tasks and timelines without missing a beat.
• Diploma-qualified (or higher) in Business Administration, Real Estate, or a related field.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Job Details:

• Working hours : Monday – Friday 8am – 5pm 

• Location: Novena MRT

• 1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15472

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Job Description: 

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate, when necessary, in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customers to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material is properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Requirements:

• Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
• 1–2 years of relevant experience in system monitoring, operations support, or a similar environment.
• Experience in a monitoring center or operations support role is preferred.
• Basic knowledge of networking and database management is advantageous.
• Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
• Airport operations experience will be an advantage.
• Strong communication, analytical, and problem-solving skills.
• Self-motivated, proactive, and able to work independently as well as within a team.
• Ability to work effectively under pressure and interact with stakeholders at all levels

Working hours

• Rotating 12 hours shift or as assigned.
• Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
• 2 Months Day shift, followed by 2 months night shift

Reporting locations: Woodlands, ability to travel to other sites during shift may be required 

Compensation:
Fixed Basic Monthly Salary: $3,200 to $3,700 per month maximum & offer will be made depending on the skills & experience level 

Annual Bonus: Yes, 1 month annual bonus 

Allowance & Variable Components: Yes

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python,Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team

Position Summary

We are seeking a proactive and detail-oriented Procurement & Sales Support Executive to manage global sourcing,supplier relationships, procurement activities, and export customer coordination for our food and pet food business. The successful candidate will ensure the timely and cost-effective procurement of products while supporting export sales operations and maintaining strong relationships with local & overseas customers and distributors.

Key Responsibilities

Procurement & Supplier Management

• Source and procure food products, pet food products from local and international suppliers.
• Identify, evaluate, and develop new suppliers to ensure supply continuity and competitive pricing.
• Negotiate pricing, payment terms, contracts, and delivery schedules.
• Monitor supplier performance, quality standards, and delivery reliability.
• Resolve procurement, quality, and supply-related issues with suppliers.

Logistics & Supply Chain Coordination

• Coordinate with suppliers, freight forwarders, shipping agents, and customs brokers to ensure smooth import and export operations.
• Manage purchase orders, shipment schedules, and inventory replenishment.
• Monitor lead times and maintain adequate stock levels to support production and customer demand.
• Ensure timely delivery of goods while optimizing freight and logistics costs.

Food Safety & Regulatory Compliance

• Ensure all purchased products and materials comply with food safety, quality, and pet food regulatory requirements.
• Maintain supplier certifications, product specifications, and compliance documentation.
• Support audits and supplier qualification processes.
• Ensure compliance with applicable international trade regulations and import/export requirements.

Export Sales Coordination & Customer Support

• Coordinate export orders and shipment schedules with overseas distributors, importers, and customers.
• Follow up on customer forecasts, purchase plans, and inventory requirements.
• Respond to customer inquiries regarding product availability, pricing, lead times, and shipment status.
• Support business development activities by maintaining strong relationships with international customers.
• Assist in resolving customer complaints and supply-related issues.
• Gather customer feedback and market intelligence to support business growth.

Reporting & Cost Management

• Monitor procurement spending and identify cost-saving opportunities.
• Analyze supplier and customer performance metrics.
• Prepare procurement, inventory, and sales coordination reports.
• Track market trends affecting ingredient costs, supply availability, and customer demand.

Qualifications & Requirements

Education

• Diploma in Supply Chain Management, Procurement, Business Administration, Food Science, Logistics, International Trade, or a related field.

Experience

• Minimum 2 years of experience in procurement, sourcing, supply chain, export sales coordination, or related functions.
• Experience in the food, pet food, FMCG, ingredients, manufacturing, or trading industry is preferred.
• Familiarity with international sourcing and export operations is an advantage.

Skills & Competencies

• Strong negotiation and supplier management skills.
• Excellent communication and relationship-building abilities.
• Good understanding of procurement processes, logistics, and international trade.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and SAP system
• Ability to work effectively with cross-functional teams and international stakeholders.

Key Responsibilities

Technical Support

• Provide first-level technical support to customers via phone, email, remote sessions, and ticketing systems.
• Diagnose and resolve website, hosting, email, domain, and web application issues.
• Monitor support tickets and ensure timely resolution according to service standards.
• Escalate complex technical issues to developers and follow through until closure.
• Assist users with system setup, user account management, and application navigation.

Website & System Maintenance

• Perform routine website updates, content uploads, and configuration changes.
• Monitor website performance, uptime, and security alerts.
• Conduct testing after system updates, bug fixes, and deployments.
• Maintain backup schedules and support disaster recovery procedures

Requirements

• Diploma or Degree in Information Technology, Computer Science, Web Development, or a related field.
• 1–3 years of experience in web support, technical support, or IT helpdesk roles.
• Basic understanding of:HTML, CSS, and website structureWeb hosting, DNS, domains, and SSL certificatesContent Management Systems (CMS) such as WordPressDatabases (MySQL/MS SQL) and basic SQL queries
• Familiarity with ticketing systems and remote support tools.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to manage multiple support requests and prioritize tasks effectively.