Total 533 Manager technical support job vacancies in Australia

• Position: Technical Manager (CCTV / Security Systems / ELV)
• Location: Outram (Office-based)
• Working Hours: Monday to Friday, 8.30am – 6.00pm
• Salary (commensurate with experience): Up to $7,500 + Transport Allowance/Reimbursement + AWS + Performance Bonus + Mobile Reimbursement + Birthday Leave + Health Insurance
• Duration: Permanent
• Industry: Security Systems

Main Responsibilities:

• Lead and manage service and maintenance operations for security systems
• Supervise and guide a team of Technical Officers
• Act as the main point of contact for client service-related matters
• Plan service scope, resource allocation, and project timelines
• Ensure timely completion of maintenance and service commitments
• Manage client expectations and maintain strong relationships
• Handle service escalations, troubleshooting, and complaints
• Improve processes, workflows, and technical documentation
• Monitor team performance, KPIs, and service delivery standards

Requirements:

• Diploma or Degree in Electrical, Mechanical Engineering or related field
• At least 5 years of relevant experience or equivalent hands-on expertise in security / CCTV / ELV systems
• Experience leading a team or supervising projects is preferred
• Strong communication and client management skills to liaise with stakeholders and clients
• Hands-on experience in installation, testing, and commissioning is an advantage

Email to joie@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport 750 (car) or 400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students' English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students' academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Education

• Master's Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years' experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

Required Skills & Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field.
• Proven experience as a Technical Project Manager / IT Project Manager.
• Strong understanding of programming languages (e.g., Java, Python,JavaScript) – hands-on experience preferred.
• Solid troubleshooting and debugging skills across applications, APIs, and systems.
• Experience with incident management and production support environments.
• Familiarity with Agile/Scrum, Jira, Confluence, or similar tools.
• Understanding of system architecture, APIs, microservices, and cloud platforms (AWS/GCP/Azure).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Preferred Qualifications:
• Prior hands-on experience in development, QA, or SRE roles.
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience with monitoring/logging tools (e.g., ELK, Splunk, AppDynamics).
• PMP, Scrum Master, or Agile certifications
• Key Traits:
• Strong ownership and accountability
• Ability to handle ambiguity and fast-paced environments
• Proactive problem solver with a technical mindset

Responsibilities

• Lead technical project management activities to deliver IT solutions aligned with business goals
• Apply hands-on programming knowledge in languages such as Java, Python, and JavaScript to support project execution and technical decision-making
• Troubleshoot and debug applications, APIs, and systems to resolve incidents and maintain production stability
• Manage incident response and production support processes to minimize downtime and impact
• Utilize Agile/Scrum methodologies and tools like Jira and Confluence to plan, track, and communicate project progress
• Analyze system architecture, APIs, microservices, and cloud platforms (AWS/GCP/Azure) to guide technical implementation and integration
• Communicate effectively with stakeholders to manage expectations, report status, and facilitate collaboration
• Apply strong analytical and problem-solving skills to identify risks and implement solutions in fast-paced environments
• Demonstrate ownership and accountability in managing project deliverables and resolving ambiguity

Preferred competencies and qualifications

• Apply prior hands-on experience in development, QA, or Site Reliability Engineering (SRE) roles to enhance project outcomes
• Utilize knowledge of CI/CD pipelines and DevOps practices to support continuous integration and delivery
• Leverage experience with monitoring and logging tools such as ELK, Splunk, and AppDynamics to improve system observability
• Hold certifications such as PMP, Scrum Master, or Agile to validate project management expertise

Job Summary

We are seeking a Technical Project Manager with strong experience in agile delivery and backend engineering environments to lead the development and operational rollout of core digital platforms for the customer.

You will work cross-functionally with Domain Owners (DOs), Engineering Managers (EMs), DevOps teams, QA, Solution Designers (SDs), and Release Program Managers (RPMs) to drive predictable, high-quality delivery of back-end services that support consumer and enterprise customer journeys. Your ability to manage modern cloud-native development cycles — across CI/CD pipelines, containerized microservices, and API ecosystems — will be critical to enabling secure, scalable, and resilient platforms.

Key Responsibilities

Delivery & Agile Management

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives) and maintain team rhythm and cadence.

• Manage backlog hygiene, ensuring stories are well-defined, estimated, and prioritized.

• Plan and execute phased delivery strategies, ensuring release readiness through Blue/Green deployments, canary releases, and feature flagging.

• Track delivery health through velocity, throughput, and scope stability metrics.

• Identify and resolve blockers, risks, and cross-domain dependencies early.

• Maintain clear delivery dashboards and status reporting to senior stakeholders.

Technical Coordination & Planning

• Partner with Domain Owners and Tech Leads to align on architecture, delivery scope, and capacity planning.

• Coordinate with DevOps and QA/QE teams to ensure readiness for integration, testing, and release.

• Support implementation of continuous delivery and observability practices across teams.

• Define, Monitor and report on key delivery KPIs, including deployment frequency, Mean

Time To Recovery, defect Leakage rate, change failure rate ensuring all releases meet

defined Service Level Objectives and performance baselines.

• Participate in sprint demos and ensure acceptance criteria are met for each increment.

Stakeholder & Cross-Domain Collaboration

• Work with Journey Solution Designers (SDs) and Release Program Managers (RPMs) to align sprint deliverables to journey-level milestones.

• Collaborate with Journey Owners (JOs) and business stakeholders to clarify priorities and expected outcomes.

• Communicate risks, decisions, and delivery trade-offs clearly across key stakeholders.

Continuous Improvement & Governance

• Drive adoption of agile and DevOps best practices across DXP teams.

• Analyze delivery metrics to identify improvement opportunities in velocity, predictability, and quality.

• Support incident RCA reviews and ensure learnings are converted into actionable backlog improvements.

• Contribute to standardized delivery governance, templates, and documentation across domains.

Requirements & Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Information Systems, or related field.

• Agile, PMP, or DevOps certifications (e.g., CSM, SAFe, PMI-ACP) preferred.

Experience

• 8+ years of experience in software delivery or digital product management, with at least 3 years in a technical project management, delivery lead or scrum master capacity.

• Demonstrated experience with CI/CD pipelines, cloud-native architecture (e.g., Kubernetes, EKS), and backend service delivery

• Strong understanding of API management, event-driven architecture, observability tooling and modern deployment strategies (Blue/Green, Canary, Feature Flags).

• Strong familiarity with tools such as Jira, Confluence, GitLab, Jenkins, Monday.com, Splunk.

• Experience in telecommunications, digital platform delivery, or large-scale integration programs is an advantage.

Skills

• Deep understanding of agile, DevOps, and continuous delivery practices.

• Ability to translate technical complexity into clear, actionable plans.

• Technical fluency with backend engineering patterns and delivery pipelines

• Exceptional communication, facilitation, and stakeholder management skills.

• Analytical and detail-oriented mindset with a bias for execution.

• Highly organized, proactive, and resilient in a dynamic, fast-paced environment.

• Passion for continuous improvement and operational excellence.

We are seeking a hands-on and experienced Assistant Technical Manager (Service Team) to support and lead service operations across key client sites in Singapore.

You will play a critical role in ensuring system reliability and service excellence for large-scale Audio-Visual (AV) and integrated systems deployed across Singapore’s national and iconic projects.

Job Description

• Assist in managing daily service operations across multiple client sites
• Lead and supervise a team of Service Engineers and Technicians
• Oversee troubleshooting, fault diagnosis, and rectification of AV systems
• Provide technical support for complex issues and service escalations
• Ensure timely response and resolution in accordance with service standards
• Plan and manage preventive maintenance schedules
• Liaise with clients and internal teams to ensure smooth service delivery
• Monitor service performance, quality, and safety compliance
• Coach and develop team members to strengthen technical capabilities

Requirements

• Diploma / Degree in Electrical, Electronics, or related Engineering field
• Minimum 5–8 years of experience in Audio-Visual (AV) systems, with service or maintenance exposure
• Experience in leading or supervising a service team
• Strong troubleshooting and fault-finding skills
• Familiar with maintenance planning and service operations
• Good communication and stakeholder management skills
• Able to manage multiple sites and respond to operational needs 

Required Skills & Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field.
• Proven experience as a Technical Project Manager / IT Project Manager.
• Strong understanding of programming languages (e.g., Java, Python,JavaScript) – hands-on experience preferred.
• Solid troubleshooting and debugging skills across applications, APIs, and systems.
• Experience with incident management and production support environments.
• Familiarity with Agile/Scrum, Jira, Confluence, or similar tools.
• Understanding of system architecture, APIs, microservices, and cloud platforms (AWS/GCP/Azure).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

PreferredQualifications:

• Prior hands-on experience in development, QA, or SRE roles.
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience with monitoring/logging tools (e.g., ELK, Splunk, AppDynamics).
• PMP, Scrum Master, or Agile certifications.

KeyTraits:

• Strong ownership and accountability
• Ability to handle ambiguity and fast-paced environments
• Proactive problem solver with a technical mindset

Role: Project Manager

Location: Singapore

Role Summary:

We are seeking an experienced Project Manager with strong expertise in end-to-end delivery of complex, cross-functional projects. The ideal candidate will possess a minimum of 5 years of relevant industry experience, demonstrate a proven ability to manage multiple concurrent projects in a hybrid work environment, and be well-versed in modern project management tools and methodologies.

Key Responsibilities:

• Serve as the single point of accountability for the delivery of large-scale, highly visible, and critical business and technical projects.

• Manage the full project lifecycle from initiation and planning through execution, implementation, stabilization, and closure.

• Work collaboratively with internal business/product stakeholders, engineering teams, IT, vendors, and external partners to ensure successful outcomes.

• Develop detailed project plans, schedules, estimates, resource allocations, and risk management strategies.

• Track and manage scope, timelines, budget, deliverables, and risks across multiple parallel initiatives.

• Lead project kick-offs, define roles and responsibilities, and coordinate effective execution across project team members.

• Provide timely status reporting, escalate unresolved issues, and manage communications across all levels of the organization.

• Ensure compliance with established project governance, SOPs, and delivery methodologies.

• Perform post-implementation reviews, identify lessons learned, and drive continuous improvement.

Required Skills & Qualifications:

• Minimum of 5 years of project management experience, ideally in the telecom or related IT sector.

• Strong background in managing hybrid delivery models (Agile/Waterfall/Iterative).

• Proven ability to handle multiple complex projects concurrently.

• Hands-on experience with project management tools such as JIRA, Confluence, MS Project, Monday.com, or equivalent.

• Exceptional leadership, communication, and stakeholder management skills.

• Ability to work under pressure, manage escalations, and ensure timely issue resolution.

• Familiarity with software development lifecycle (SDLC), UAT, production deployment, and support transitions.

Desirable:

• PMP, PRINCE2, or equivalent certification.

• Experience working in regulated environments with cross-functional and geographically dispersed teams.

• Understanding of telecom operations, billing systems, API integrations, and transformation initiatives

• Understanding of ERP applications & Processes related to Finance and SCM

Responsibilities

• Lead technical project planning, execution, and delivery to meet business objectives and timelines
• Manage incident response and production support to minimize downtime and ensure system reliability
• Apply troubleshooting and debugging skills to resolve issues across applications, APIs, and systems
• Utilize Agile/Scrum methodologies and tools like Jira and Confluence to facilitate team collaboration and project tracking
• Communicate effectively with stakeholders to align project goals, report progress, and manage expectations
• Analyze system architecture, APIs, microservices, and cloud platforms (AWS/GCP/Azure) to guide technical decisions
• Foster ownership and accountability within teams to drive project success in fast-paced, ambiguous environments
• Proactively identify and solve technical and project-related problems to maintain momentum and quality

Preferred competencies and qualifications

• Hands-on experience in software development, quality assurance, or site reliability engineering roles
• Knowledge of CI/CD pipelines and DevOps practices to enhance deployment efficiency
• Experience using monitoring and logging tools such as ELK, Splunk, or AppDynamics for system health insights
• Certifications such as PMP, Scrum Master, or Agile to support project management best practices

MANAGER/ SENIOR MANAGER - Electrical and Motion Control (Hardware/Technical/ Engineering/ Automation/ Control/Mechatronics/R&D)

Our client is a leading organisation specialised in developing Semiconductor machines. They are currently seeking for a Manager/ Senior Manager - Electrical and Hardware to join their team.

Responsibilities: 

• Lead a team to determine all electrical and hardware requirements on product design to improve the performance of  semiconductor machines

• Lead the design, development, and integration of electrical systems and precision motion control subsystems used in semiconductor machines

• Approve schematics, wiring diagrams, and electrical BOMs.

• Drive design reviews and technical governance.

• Oversee development of high-precision multi-axis motion systems.

• Manage integration of Linear and rotary servo motors, Direct-drive systems, encoders, EtherCAT/CAN-based motion networks

• Support servo tuning, stability analysis, and vibration mitigation.

• Work closely with controls software teams and mechanical design teams

Requirements:

• Degree/ Masters in Electrical /Electronic Engineering or relevant qualifications

• 5-10 years of relevant working experience in the industrial automation industry. Candidates with more years of experience can be considered for Senior Manager position.

• 1-2 years in leadership role managing a team

• Experienced in motion control modeling and algorithm for ultra-high speed and high accuracy applications

• Strong in digital and power electronics design

• Understanding of standard analytical tools (e.g. Matlab, MathCAD, IDL)

• Control system analysis and design, familiar with Matlab tool for system analysis and simulation.

• Digital electronics design, power electronics design, like power supply and motor driver design, familiar with commercial design tools.

• Knowledge in analysis of Dynamic frequency response using Bode plot and Nyquist plot.

• Familiar with Electromagnetic technology for motor design.

• C/ C++ programming for real-time control applications.

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Poh Baoyu (Joey)

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743 | EA Reg No: R1103523

www.rightrecruit.com.sg

• Own end‑to‑end execution of complex, scalable systems
• Build impactful products in an agile, fast‑moving environment

About Our Client

The company is a mid-sized organisation operating within the insurance industry, dedicated to leveraging advanced technology to enhance its services. They are committed to delivering innovative solutions and maintaining a forward-thinking approach to their operations.

Job Description

• Oversee the end-to-end delivery of technical projects, ensuring alignment with business goals.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Develop detailed project plans and monitor progress to ensure timely completion.
• Identify and mitigate project risks to ensure successful outcomes.
• Ensure effective communication with all stakeholders throughout the project lifecycle.
• Manage project budgets and resources efficiently.
• Utilise industry best practices to drive continuous improvement in project delivery.
• Provide regular status updates and performance reports to senior management.

The Successful Applicant

A successful Technical Project Manager should have:

• A strong background in project management within the technology sector.
• Experience working in or with the insurance industry.
• Proven ability to manage multiple projects simultaneously.
• Excellent problem-solving and decision-making skills.
• Strong communication and stakeholder management abilities.
• Proficiency in project management tools and methodologies.

What's on Offer

• Opportunity to work within the innovative insurance industry.
• Chance to lead impactful technology projects.
• Collaborative and professional work environment.

If you are an experienced Technical Project Manager looking for a temporary position, we encourage you to apply today.

Contact

Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)

Quote job ref

JN-042026-6985822

Phone number

+65 6643 9741

Michael Page International Pte Ltd | Registration No. 199804751N   

Company Overview

Hwappu Group (ワップ コーポレーション) is an integrated environmental enterprise with product development, manufacturing, and sales. It operates R&D and service centers in Japan, Singapore, America, Thailand, and China.

Job Summary

Lead technical operations, after-sales service, and engineering support for water purification and intelligent equipment, ensuring system stability and operational excellence across Singapore and regional markets.

Responsibilities

• Lead and manage technical operations and after-sales service for water purification systems, smart water dispensers, vending machines, and related equipment to ensure high service quality and equipment reliability
• Develop and implement technical standards and procedures to enhance service efficiency and operational consistency across locations
• Oversee installation, troubleshooting, and urgent repair of machines on-site to minimize downtime and maintain customer satisfaction
• Build, train, and lead a localized technical service team to deliver effective field support and continuous improvement
• Analyze technical failures and operational issues to develop preventive measures and optimize system performance
• Coordinate with cross-functional teams and regional offices to align technical service strategies and share best practices
• Monitor key performance indicators related to equipment stability and service delivery to drive continuous operational excellence

Overview
This role provides critical operational support, governance, and project management, ensuring the timely and accurate delivery of key initiatives such as APAC segmentation cycles, roster management, and strategic projects. Partnering closely with regional and global stakeholders, the role is instrumental in reducing administrative burden on sales teams, enhancing data integrity across core systems (e.g. Salesforce, CASE), and ensuring disciplined execution of functional priorities through coordination, rigor, and governance.

Role
Project Management, Governance & Execution

• Provide PMO and governance support across sales initiatives, managing timelines, delivery cadence, and cross-functional dependencies to ensure alignment with strategic milestones.
• Track progress across multiple workstreams, proactively identifying risks, issues, and dependencies, while maintaining leadership visibility through governance artifacts such as cadence decks, trackers, and risk logs.
• Lead and manage recurring PMO governance forums, prioritisation sessions, and working meetings.

APAC Segmentation & Data Governance

• Lead end-to-end execution of APAC segmentation cycles (bi-annual), ensuring Salesforce and CASE readiness, accurate data validation, timely system intake, and issue resolution.
• Coordinate closely with Sales Strategy, Support, Performance, and regional leaders to improve data quality, reduce rework, and safeguard delivery of future segmentation models.
• Support sellers during segmentation cycles with hands-on execution and troubleshooting to ensure accurate seller and account assignments at scale.

APAC White Paper Management

• Support the development of the APAC White Paper, coordinating inputs across regions, functions, and global stakeholders to ensure consistency, completeness, and alignment.
• Consolidate insights, data, and narratives into executive-ready materials, highlighting key themes, challenges, and opportunities across APAC.
• Manage timelines, version control, and review cycles, ensuring delivery meets leadership and governance expectations.
• Prepare summaries, extracts, and supporting materials for leadership review and communication.

Stakeholder Collaboration

• Act as the primary APAC liaison for global initiatives, aligning regional requirements, resolving data issues, and ensuring process and system consistency.
• Collaborate with global stakeholders to align governance cadence, delivery timelines, and dependencies across shared initiatives.
• Ensure consistent, clear, and timely stakeholder communication to drive accountability and milestone delivery.

Requirements

• Bachelor’s degree in business administration or any related discipline.
• Minimum 10+ years of experience in hospitality or related commercial / sales operations roles.
• Working experience with sales systems such as Salesforce, Delphi, CASE, or equivalent platforms.
• Proven ability to manage complex, multi-stakeholder projects with execution discipline.
• Experience handling large-scale, data-driven initiatives, governance documentation, and leadership reporting.
• Excellent stakeholder management, communication, and coordination skills.

 Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students’ English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students’ academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Qualifications and Skills:

Education

• Master’s Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years’ experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

Other Information

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge