Total 549 Manager technical support job vacancies in Australia

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Airbus Avionics is an Original Equipment Manufacturer within Airbus, responsible for avionics and radomes products for aircraft.

Airbus Avionics facilities in Singapore offering regional Customer Support and Services (spares, repairs services and associated services), for Asia-Pacific (APAC) and China customers (100+ customers including Airlines, MRO, ATR, Airbus Entities).
The Jobholder will be in charge of supporting 150+ Customers (Airlines, MRO, ATR, Airbus Entities...) in Asia Pacific & China, for aftermarket matters related to Avionics and Radome commodity, such as sales of spares, repair services, retrofit & associated services, with associated business development opportunities.

Job Responsibilities

The Jobholder is in charge of all business and customer support activities related to Airbus Avionics Services and Operations activities in the following main areas :

• The Jobholder shall ensure customer satisfaction on all area of aftermarket support (Communication, supply chain performance, commercial, engineering support and product support), keeping Airbus Avionics ranked as the best OEM supplier by Airbus operators, via regular customer visits (90 visits per year)
• The Jobholder shall secure financial revenues (20M€ in 2026) and profits (>30% Gross Margin) via the definition & deployment of the Commercial policy in APAC & China
• The Jobholder shall define and deploy the industrial strategy with local suppliers, in cooperation with Procurement, to support operations and cost competitiveness initiatives.
• The Jobholder shall manage a team of 8 persons with heterogenous profiles, in charge of Customer Support Operations (5 persons), Sales (1 VIE), Engineering Support (1person) and Contract Management (1person)

Secondary Responsibilities:

• The Jobholder contributes to define Commercial strategy in Airbus Avionics, and ensures deployment in APAC & China regions by all stakeholder, such as Partner companies, or its local customer support organisation.
• The Jobholder shall coordinate Customer Support & Marketing representatives (CSD, GAM, Business development) in APAC to support any Airbus Avionics initiative to Customers. 
• The Jobholder ensures his/her team manages customer support operations in APAC and China (Ordering & supply chain), in close coordination with the Customer support operations team based in Toulouse. 
• The Jobholder shall ensure his/her team contributes to any transformation & continuous improvement initiatives
• The jobholder’s team shall monitor and manage several partners repair station in order to guarantee best repair processing time, ensures profit objectives are obtained, assures timely delivery of material, ensures inventory goals by analyzing, summarizing information and trends, recommends disposition of stock at high stocking levels, controls daily operations order invoicing and finally ensure smooth financial flow with Airbus Avionics Headquarters. 
• The jobholder shall ensure his/her team is negotiating a contract  with Customers & Partners, in accordance with headquarter guidelines (Thales, Collins, Safran,...), Repair Stations, Sub-Contractors...) in close collaboration with Procurement and Supply Chain Quality Managers.

Job Requirements

• Strong knowledge and/or experience in Component maintenance aftermarket business
• Good knowledge on Avionics & Composite repair
• Strong customer focus and business acumen
• Ability to manage a wide scope of activities related to Customers & Suppliers management: marketing, legal, finance, commercial, contracts…
• Team player with an open, proactive mind-set
• Eager to work in a dynamic & creative environment
• Display authentic leadership behaviour and values that people and teams want to follow.
• Proactive in challenging the status quo through the ability to propose new ways of working.
• Autonomy, Structured, strong communication skills
• Multi-cultural team management
• Ability to work autonomously, with trust, while keeping strong link with headquarters
• People management
• Ability to travel frequently alone and in autonomy (90 customer visits a year)

In this role, you will provide project coordination, funding support, and stakeholder management across key initiatives.

You will work closely with internal teams and external stakeholders to ensure smooth project execution, timely funding processes, and proper documentation for audit and reporting purposes.
Key Responsibilities

Project & Funding Management

• Work with the Finance Department to oversee project funding transactions and ensure timely payments to grant recipients.

• Act as the main liaison for funding-related matters between internal and external stakeholders.

Grant & System Coordination

• Review and summarise tickets in the Integrated Grant Management System (IGMS) and ensure proper follow-up with relevant stakeholders.

• Manage project calls for returns from internal and external stakeholders.

Audit & Documentation

• Assist in the coordination and compilation of documents to support audit processes.

• Maintain accurate project records and documentation.

Operational Support

• Support CMO in daily operations, including activity coordination and implementation of office initiatives.

• Liaise with internal and external stakeholders on project management matters.

Requirements

• Minimum Diploma in Business Administration or related discipline.

• At least 3 years of relevant experience, preferably in the government sector with exposure to finance, project management, or audit functions.

• Good understanding of project management principles.

• Strong analytical and problem-solving skills.

• Service-oriented with a positive attitude and willingness to learn.

• Able to work independently and collaboratively in a team environment.

• Excellent written and verbal communication skills in English.
  

Role Purpose

As the Technical Service Manager for the Asia Pacific region, you are the primary technical authority for Mapei’s chemical solutions. You lead a team of specialists to ensure that products—ranging from concrete admixtures and waterproofing to resin flooring—are correctly specified, tested, and applied across massive infrastructure and commercial projects. Your goal is to bridge the gap between laboratory research and high-stakes construction site reality.

Key Responsibilities

Technical Leadership and Strategy

You are responsible for setting the technical standards across Mapei’s 11 APAC subsidiaries. This involves developing standardized operating procedures for site support and working closely with R&D teams to adapt European product formulations for the unique, high-humidity tropical climates of Southeast Asia. You will also collaborate with architects and consultants to ensure Mapei systems are written into official project specifications.

Project and Field Operations

You will lead the investigation and resolution of complex site issues, such as concrete cracking, debonding of coatings, or waterproofing failures. This includes performing root-cause analysis and issuing formal technical remediation reports. You also oversee large-scale "mock-ups" and site trials at batching plants to prove product performance to clients and contractors.

Laboratory and Quality Oversight

You manage the regional laboratory’s testing protocols. This ensures that all materials—whether fresh concrete, hardened mortar, or chemical resins—meet rigorous local and international standards like SS EN, ASTM, and ACI. You ensure that quality control remains consistent from the factory to the final application on-site.

Training and Stakeholder Management

A major part of this role involves education. You will lead the "Mapei Academy" sessions, training external contractors and accredited applicators on "Right First Time" installation methods. Internally, you mentor a team of Technical Service Engineers and provide the sales department with the technical data they need to win major project tenders.

Core Requirements

Professional Experience and Educations

A Bachelor’s Degree in Civil Engineering, Chemical Engineering, or Materials Science is required. You should have at least 8 to 12 years of experience in the construction chemicals or concrete industry, with at least 5 of those years in a leadership or managerial capacity.

Technical and Soft Skills

You must possess expert knowledge of Singapore Standards (SS) and international building codes. Beyond technical expertise, you need strong communication skills to navigate high-pressure environments where developers, main contractors, and consultants may have conflicting interests.

Travel and Mobility

Since this is a regional role, you must be willing to travel approximately 30% of the time to support project sites and subsidiaries in countries such as Malaysia, Vietnam, Indonesia, and the Philippines.

We are seeking an accomplished Cloud Technical Manager with deep technical expertise across multi-cloud platforms to lead cloud infrastructure operations for both commercial and Singapore Government-appointed agencies. This senior technical leadership role demands extensive hands-on experience managing complex cloud environments across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), with strong focus on both Linux and Windows system administration. The ideal candidate will possess L3-level technical proficiency, demonstrate exceptional stakeholder management capabilities, and provide technical guidance to engineering teams while driving operational excellence, security hardening, and infrastructure modernization initiatives.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related technical field
• Minimum 5 years of experience in infrastructure and cloud engineering roles with progressive leadership responsibilities
• At least 5 years of hands-on experience managing multi-cloud environments across AWS, Microsoft Azure, and Google Cloud Platform
• Minimum 1 years of experience in regulated environments such as public sector, government, financial services, or healthcare
• Proven experience in 24/7 operational support environments with incident management and on-call responsibilities
• Demonstrated experience leading technical teams, mentoring engineers, and driving operational excellence initiatives

Job Description

Job Summary

We are seeking a Technical Project Manager who can combine agile delivery discipline with deep technical literacy to coordinate development and release cycles across StarHub’s digital domains.

In this role, you will work closely with Domain Owners (DOs), Engineering Managers (EMs), Journey Solution Designers (SDs), and Release Program Managers (RPMs) to ensure on-time, high-quality delivery across systems that support StarHub’s consumer and enterprise journeys.

The ideal candidate will have strong hands-on experience with agile project delivery in a DevOps or software engineering environment, preferably both front-end and back-end within modern native environments — with a solid understanding of DevOps, CI/CD, microservices, observability, and end-to-end delivery metrics.

Key Responsibilities

Delivery & Agile Management

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives) and maintain team rhythm and cadence.
• Manage backlog hygiene, ensuring stories are well-defined, estimated, and prioritized.
• Plan and execute phased delivery strategies, ensuring release readiness through Blue/Green deployments, canary releases, and feature flagging.
• Track delivery health through velocity, throughput, and scope stability metrics.
• Identify and resolve blockers, risks, and cross-domain dependencies early.
• Maintain clear delivery dashboards and status reporting to senior stakeholders.
  
  

Technical Coordination & Planning

• Partner with Domain Owners and Tech Leads to align on architecture, delivery scope, and capacity planning.
• Coordinate with DevOps and QA/QE teams to ensure readiness for integration, testing, and release.
• Support implementation of continuous delivery and observability practices across teams.
• Define, Monitor and report on key delivery KPIs, including deployment frequency, Mean Time To Recovery, defect Leakage rate, change failure rate ensuring all releases meet defined Service Level Objectives and performance baselines.
• Participate in sprint demos and ensure acceptance criteria are met for each increment.
  
  

Stakeholder & Cross-Domain Collaboration

• Work with Journey Solution Designers (SDs) and Release Program Managers (RPMs) to align sprint deliverables to journey-level milestones.
• Collaborate with Journey Owners (JOs) and business stakeholders to clarify priorities and expected outcomes.
• Communicate risks, decisions, and delivery trade-offs clearly across key stakeholders.
  
  

Continuous Improvement & Governance

• Drive adoption of agile and DevOps best practices across DXP teams.
• Analyze delivery metrics to identify improvement opportunities in velocity, predictability, and quality.
• Support incident RCA reviews and ensure learnings are converted into actionable backlog improvements.
• Contribute to standardized delivery governance, templates, and documentation across domains

Qualifications

Requirements & Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Information Systems, or related field.
• Agile, PMP, or DevOps certifications (e.g., CSM, SAFe, PMI-ACP) preferred.

Experience

• 8+ years of experience in software delivery or digital product management, with at least 3 years in a technical project management, delivery lead or scrum master capacity.
• Proven track record managing agile teams delivering software through CI/CD pipelines within modern cloud native architecture and container orchestration (EKS/Kubernetes).
• Proven experience coordinating frontend (Vue.js, Flutter) and backend engineering deliveries.
• Strong understanding of API management, event-driven architecture, and modern deployment strategies (Blue/Green, Canary, Feature Flags).
• Strong familiarity with tools such as Jira, Confluence, GitLab, Jenkins, Monday.com, Splunk.
• Experience in telecommunications, digital platform delivery, or large-scale integration programs is an advantage.

Skills

• Deep understanding of agile, DevOps, and continuous delivery practices.
• Ability to translate technical complexity into clear, actionable plans.
• Exceptional communication, facilitation, and stakeholder management skills.
• Analytical and detail-oriented mindset with a bias for execution.
• Highly organized, proactive, and resilient in a dynamic, fast-paced environment.
• Passion for continuous improvement and operational excellence.

• $7,000 - $9,000 + AWS & Bonus
• A reputable A1 main contractor with 33+ years of experience, specializing in large-scale infrastructure projects.

About the client: Our client is a Reputed Bank.

Responsibilities:

• Own end-to-end technical delivery of assigned domestic and cross border payment projects across ASEAN.
• Coordinate across different application and platform teams to manage interdependencies and ensure seamless delivery of end-to-end solutions.
• Identify, track and mitigate delivery risks, issues and technical challenges.
• Partner with Domain Architects, Development Managers, System Analysts and Business Analysts to ensure timely completion of deliverables and artefacts throughout the software development lifecycle.
• Partner with Test Manager to ensure complete and high-quality execution of SIT, UAT, non-functional testing, application roll-back testing and security testing.
• Maintain a comprehensive technical implementation plan covering all applications.
• Coordinate implementation, post-implementation support to ensure system stability and successful transition to operations and production support.

Requirement:

• Bachelor’s degree in computer science or related field.
• At least 10 years’ relevant experience in a Banking Institution.
• Technical delivery experience with a strong focus on payments and financial services.
• Proven track record in delivering domestic and cross border payment solutions in ASEAN.
• Experience in Agile and Waterfall software development lifecycle methodologies.
• Good understanding of payment framework, ISO 20022standards, SWIFT messaging, real-time payments, settlement processes and clearing systems.
• Knowledge of regional regulatory requirements, compliance considerations and operational practices.

Interested candidates, who wish to apply for the above position, please send in your resume to mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Company Overview

ATR is the world’s leading regional aircraft manufacturer, offering innovative turboprop solutions that connect communities globally. ATR Eastern Support in Singapore serves the Asian-Pacific region with dedicated teams in Support, Quality, HR, Commercial, and Finance.

Job Summary

The Credit Management Officer supports ATR’s Finance Directorate by managing customer credit risk, maintaining accounts, and ensuring compliance with group credit policies. This role requires strong communication, independent task management, and collaboration with internal and external stakeholders.

Responsibilities

• Update and maintain approved customer credit lines and payment terms in SAP to ensure accurate account management
• Assess credit risk by reviewing overdue invoices, credit usage, and payment maturity to control customer order releases
• Ensure timely renewal of administrative bank guarantees such as letters of credit to secure financial transactions
• Monitor incoming customer payments, post them promptly, and apply payments to outstanding invoices according to customer instructions
• Apply credit notes accurately to customer invoices and maintain clear account records by reconciling payments and invoices
• Produce and deliver monthly and on-demand customer account statements to support financial transparency
• Obtain and provide customer financial statements to assist the Head of Finance in evaluating customer solvency and credit risk
• Communicate proactively with customers via email and video calls to ensure timely payments and build trustful relationships
• Follow up diplomatically with customers on overdue invoices to encourage prompt payment and manage debt recovery processes
• Initiate and monitor advanced payment arrangements and ensure compliance with rescheduled debt instalments
• Prepare and submit claims to credit insurers or external recovery providers to mitigate financial losses
• Collect, analyze, and escalate customer disputes related to invoicing, pricing, logistics, or equipment to relevant departments and coordinate resolution meetings

Required competencies and certifications

• Proficiency in SAP R/3 Modules FI/CO to manage financial and credit data effectively
• Strong verbal communication skills to engage customers and internal teams and build trustful relationships
• Problem-solving and analytical skills to assess credit risk and resolve disputes
• Advanced skills in MS Office, including Excel and Power BI, to analyze data and generate reports
• Time management and organizational skills to handle multiple tasks and deadlines efficiently
• Attention to detail and thoroughness in maintaining accurate financial records
• Fluency in English for effective communication within the multinational environment

Preferred competencies and qualifications

• Degree in Finance, Economics, or Foreign Languages with at least 2 years of relevant job experience
• Proficiency in French to support business communication with French-speaking stakeholders, based on operational needs
• Knowledge of Chinese and Italian languages considered advantageous for broader communication support

Benefits

• Highly competitive compensation package  
• Work-life balance options including remote working

Our Recruitment Process

• Innovative and digital assessment to understand candidate capabilities
• Interviews with Hiring Manager, HR Recruiter, and Managing Director

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  

Senior Technical Program Manager (Sr TPM) to lead large scale, cross functional initiatives across our Finance systems. This role partners closely with Finance, Accounting, Engineering, Product, Legal, and Compliance teams to deliver predictable outcomes across highly regulated, business critical platforms. 

The ideal candidate brings strong technical program leadership, experience operating in SOX impacted environments, and the ability to drive execution through influence rather than authority. This role is critical to ensuring financial systems are scalable, auditable, and aligned with LinkedIn’s business and compliance requirements. 

 
 
Responsibilities: 

• Lead multiple cross-functional technical teams to deliver their objectives for data related programs and projects 

• Develop strong partnerships with engineering and product management leaders to drive focus on strategic and tactical program objectives 

• Drive new organization-wide programs to ensure data and reporting across the GTM space. 

• Own and manage program and portfolio planning, execution of roadmap, and engineering operations for multiple verticals 

• Drive alignments and prioritization across all technology initiatives, manage roadmap for a single consistent view and lead communications 

• Build strategic relationships with key technology and business leaders to ensure program success 

• Drive teams and individuals in planning and executing roadmaps, releases, and work backlogs 

• Lead efforts to identify risks, resolve key project conflicts, and establish appropriate resolution paths 

• Lead company critical, cross functional programs across finance related platforms such as ERP, billing, payments, payroll, revenue, tax, and financial close systems  

• Own end-to-end program execution including planning, dependency management, risk mitigation, and delivery 

• Partner with Finance and Accounting stakeholders to translate business, regulatory, and control requirements into executable technical plans  

• Identify, assess, and proactively mitigate financial, operational, and compliance risks  

• Drive alignment across Engineering, Finance, Product, Legal, and Compliance teams with competing priorities 

• Communicate program status, risks, tradeoffs, and recommendations to senior leaders and executives  

• Establish and evolve governance models, operating rhythms, and success metrics appropriate for finance critical programs  

• Champion operational excellence, documentation rigor, and continuous improvement across teams 

• Fill in gaps across roles and functions as needed, performing as an adaptive problem solver 

• Report on project status or portfolio roadmap, risks, issues and mitigation plans 

• Create a collaborative work environment that fosters shared understanding, transparency, mastery, autonomy, innovation and continuous learning 

• Coach and mentor others in the best practices of modern planning and execution 

• Plan and execute marketing initiatives for AI data center and immersion cooling solutions.
• Create professional content: presentations, solution briefs, case studies, and digital/LinkedIn materials.
• Drive local campaigns, webinars, and events to generate leads and strengthen client engagement.
• Collaborate closely with sales and technical teams to develop customer-facing materials and proposals.
• Represent the company professionally at client meetings and industry events.

Requirements:

• Degree in Engineering, IT, Marketing, Business, or equivalent
• At least 5 years of B2B marketing experience in data centers, IT infrastructure, AI/GPU platforms, or cooling solutions.
• Solid understanding of data center operations, rack layouts, cooling technologies, and GPU-based AI systems.
• Ability to translate technical concepts into clear value propositions for non-technical stakeholders.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Key Responsibilities

Supervise and coordinate daily site activities and technical operations

Assist in reviewing drawings and ensure works are carried out according to specifications

Liaise with subcontractors, suppliers, and workers on-site

Monitor project progress and report to management

Ensure compliance with safety regulations and site requirements

Troubleshoot and resolve on-site technical issues

Assist in material planning and usage control

Conduct site inspections and ensure quality of work meets standards

Maintain proper documentation and site records

Support project completion within timeline

Requirements

Minimum 3–5 years of relevant construction site experience

Strong hands-on experience in construction / renovation / engineering works

Familiar with basic technical drawings and site coordination

Able to work on-site and manage workers/subcontractors

Good teamwork and communication skills

Responsible, hardworking, and able to work under pressure

Job Description:

1. Manage and provide technical services in client's place to ensure robotics products are used safely and effectively by customer.

2. Perform direct/indirect robotics engineering tasks related to product's installation, test drive, training, regular maintenance, trouble shooting, repair, and overhaul.

3. Communicate with the HQ in Japan or other branch frequently to ensure the performance of regional services operation are met and achieved.

4. Troubleshoot and analyze clients' feedback and revert to the HQ in order to enhance product's quality and reliability.

5. Build quality management system based on ISO 9001 and 13485 standard to maintain devices quality and conforms to the requirements.

6. Supervise service engineers to ensure company's business reliability and efficiency.

Requirements:

1. 10 years of experience in robotics engineering with at least 8 years in handling robotics products as Service Engineer.

2. Must have 5 years of working experience in a management/supervisory position with a ISO 9001 or 13485 QMS certified company.

3. Excellent communication skillset for liaison with customer.

4. Good product and procedures knowledge of robotics (especially Kawasaki Robotics).

5. Proficiency in Japanese language with Business Japanese Test score above 700 or equivalent is required for liaison, reporting, communication and presentation to HQ in Japan.

6. Graduate with degree of Bachelor in Electrical Engineering/Economics or equivalent degree.

JOB DESCRIPTION – DEPUTY TECHNICAL OPERATIONS MANAGER

You will front the Managed Services Operations with the lead from the Service Delivery Manager. Being a Deputy Technical Operations Manager requires a blend of technical knowledge, leadership, and project management skills. The role involves overseeing the technical infrastructure, managing a team of technical professionals, ensuring system reliability and security, and continuously seeking ways to improve operational efficiency. Effective communication, problem-solving abilities, and the capacity to adapt to evolving technologies and business needs are essential for success in this position.

KEY RESPONSIBILITIES

Technical Operations Leadership:

· Oversee all technical operations within the organization, including infrastructure management, system administration, and Managed Services operations.

· Ensure the reliability, availability, and performance of technical systems and services to meet business requirements and service level agreements (SLAs).

· Monitor key performance indicators (KPIs) related to technical operations and take proactive measures to address issues and optimize performance.

Team Management and Leadership:

· Lead and manage technical teams, including system administrators, Virtualization, Storage, Backup and infrastructure support staff.

· Provide direction, guidance, and support to team members, fostering a culture of collaboration, accountability, and continuous learning.

· Set performance goals and expectations for team members and conduct regular performance evaluations.

Technical Planning and Implementation:

· Develop and implement strategies for optimizing technical operations, improving efficiency, and reducing operational costs.

· Collaborate with other departments to align technical operations with business goals and objectives.

· Identify emerging technologies and trends relevant to technical operations and develop plans for their adoption and integration.

Incident Management and Problem Resolution:

· Responsible for incident management processes to ensure timely resolution of technical issues and minimize service disruptions.

· Coordinate with technical teams to troubleshoot and resolve complex technical problems, escalating issues as needed.

· Implement preventive measures and corrective actions to address root causes of recurring incidents.

· Ensure incidents, major or otherwise, are resolved according to agreed service levels and in accordance with agreed processes. The TOM will co-ordinate the activities between the managed service team and third-party vendors in the resolution of such incidents.

Change Management and Deployment:

· Manage the planning and implementation of changes to technical systems and infrastructure, ensuring minimal disruption to operations.

· Coordinate with stakeholders to communicate changes, obtain approvals, and mitigate risks associated with changes.

Disaster Recovery (DR):

· Implement disaster recovery plans.

· Ensure regular testing and updating of DR procedures.

· Coordinate with relevant teams to ensure business continuity in the event of a disaster.

Audit and Compliance:

· Ensure compliance with industry standards and regulations.

· Conduct regular audits of systems and processes.

· Implement corrective actions based on audit findings to improve systems and processes.

Documentation and Knowledge Management:

· Establish and maintain documentation for technical systems, processes, and procedures. Promote knowledge sharing and collaboration among technical teams, ensuring that knowledge is captured, documented, and accessible to all relevant stakeholders.

JOB REQUIREMENTS

• Previous experience as a Team Lead
• Strong knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers).
• Service Management or Support in a large-scale and diverse environment of incident
  management, escalation procedures and related disciplines
• Excellent leadership and people management skills
• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working
• Excellent organizational skills
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently

Qualifications:

- Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.

- Information Technology Infrastructure Library (ITIL) foundation certification