Total 193 support advisor job vacancies in Australia

MerchantSpring is a SaaS analytics and reporting company that helps agencies, investors, brands, and vendors manage and scale their performance across a wide range of e-commerce and marketplace channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Technical Support Specialist, you will serve as the bridge between Client Success and Engineering, owning the investigation and management of complex technical issues, data discrepancies, integrations, and platform-related concerns.

You will work closely with frontline Client Success Agents, Relationship Managers, Product, and Engineering teams to ensure issues are accurately diagnosed, properly documented, and efficiently resolved. This role is well suited to someone who enjoys diving deep into platform behavior, connecting technical details to business outcomes, and serving as a trusted point of escalation for advanced support needs.

This role is not a software engineering position but requires strong technical troubleshooting, analytical thinking, and problem-solving capabilities. Your success will be measured by your ability to improve escalation quality, reduce investigation times, increase first-time resolution accuracy, and improve the overall technical support experience for clients.

Responsibilities

Technical Investigations

• Investigate complex platform issues and client-reported discrepancies.
• Perform root-cause analysis across marketplace, platform, and data-related issues.
• Validate bugs before escalation and reproduce reported issues where possible.
• Identify recurring technical problems and patterns.

Escalation Management

• Act as the primary escalation point for advanced support issues.
• Improve the quality and completeness of Jira tickets submitted to Engineering.
• Ensure escalations include clear evidence, reproduction steps, and business impact.
• Track escalated issues through resolution.
• Communicate findings to clients and internal teams.

Technical Enablement

• Provide technical guidance to frontline Client Success Agents and improve internal technical knowledge in the team.
• Develop troubleshooting frameworks and investigation guides.
• Help reduce unnecessary engineering escalations

Cross-Functional Collaboration

• Work closely with Product and Engineering teams.
• Participate in bug triage and technical review discussions where required.
• Provide visibility into recurring technical pain points affecting clients.
• Assist with testing and validation of bug fixes when required.

Process Improvement

• Identify opportunities to improve technical support workflows.
• Contribute to internal technical documentation.
• Assist in creating proactive monitoring and investigation processes.
• Recommend improvements to support tooling and escalation frameworks.

Key Success Metrics

• Investigation Quality: 95%+ escalation acceptance rate by Engineering
• Team Enablement: Measurable reduction in frontline support time spent on technical investigations; creation and maintenance of technical troubleshooting resources.
• Client Experience: Improved technical support CSAT, reduced time-to-resolution for technical issues, improved communication quality throughout investigations

Qualifications

• 3+ years of experience in SaaS technical support, technical customer success, implementation support, or a similar technical client-facing role.
• Hands-on experience troubleshooting integrations, APIs, data issues, or other technical platform problems.
• Comfortable working with Intercom or similar ticketing systems.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Strong written documentation skills for technical support work and great attention to detail.
• Experience within eCommerce, marketplaces, digital commerce, retail media, or SaaS environments
• Standard business hours aligned closely to Melbourne time zones with flexibility to support global client investigations where required.
• Participation in cross-functional meetings with Client Success, Product and Engineering teams.

Preferred Qualifications

• Working knowledge with Jira, SQL, API troubleshooting, data analytics or BI platforms.
• Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar e-commerce platforms.
• Exposure to software development lifecycles.

Why Join MerchantSpring

•  Play a critical role in helping clients trust and succeed with the MerchantSpring platform.
• Support an international client base as a key contributor in our growing Client Success team.
• Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
• Solve complex problems, influence product improvements, and help build a scalable technical support function.
• Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
• Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
• Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

Role:

• Provide technical support and maintenance of IT infrastructure.

• Monitor system performance, troubleshoot, and resolve IT issues.

• Implement system upgrades and enhancements.

Requirements:

• At least 6 years of experience in IT support and infrastructure maintenance.

• Good communication, project management, strong analytical, problem-solving skills.

• At least 3 years of working experience in managing or maintaining Microsoft Windows and/or Red hat/Linux Server in a Cloud environment.

• Possess a strong understanding of security practices in server, database, and network is important.

• Manage the escalation processes and perform service recovery for incidents that directly impact services or users.

• Conduct internal security reviews and assist in internal and external audits

• Support user projects involving infrastructure acquisitions and evaluations.

• Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.

• Review database infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the database systems in a timely manner to meet such needs.

• Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

• Ensure the database servers are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack

• Continually exploit technological advancements or new processes to improve on the robustness, performance or resilience of existing operations and services.

• Assist in the planning, review and testing of the IT Disaster Recovery Plan for ensuring the resiliency of the IT infrastructure services.

• Adherence to the Board’s internal processes, procedures and policies for ensuring quality output as well as sound security and controls.

• Self-motivated, dedicated, committed and resulted-oriented team player with strong initiative, ownership and possess good inter-personal and analytical skills.

Technical Skills Requirements:

Integration Development:

• AWS Lambda

Database and Server Infrastructure (1 or 2 of the following):

• AWS Compute (e.g EC2, Fargate)

• AWS RDS (e.g. RDS, Aurora)

• AWS DynamoDB

Network Infrastructure Technologies (1 or 2 of the following):

• AWS VPC (e.g. Subnet, NACL, Security Group, Route Table, Transit Gateway)

• AWS Firewall (e.g. Network Firewall, WAF)

• AWS Route53

• AWS ELB

Data Management and Middleware (any of the following):

• JAMS Scheduler

• Keycloak / RedHat SSO

Continuous Integration (CI)/ Continuous Delivery (CD) Process or Set Up CI/CD Pipelines (e.g. build, setup, test, release, deploy) - 1 or 2 of the following:

• Gitlab Enterprise

• Binary and Build Artifact repository

• Build Pipeline

• Dynamic Application Security Testing (DAST) tools

• GIT Source Code Repository

• Release management

• Software Composition analysis

• Static Application Security testing (SAST) tools

Environments/Systems (1 or 2 of the following):

• Linux

• Open System Environment

• Red Hat Linux

• Windows

Operating System (1 or 2 of the following):

• Linux

• Red Hat Linux

• Windows Server

Platforms (any of the following):

• Amazon Web Services (AWS)

• Kubernetes

Databases (any of the following):

• MySQL

• PostgreSQL

Programming Languages & Other Languages (1 or 2 of the following):

• Bash/ Shell

• Python

• PowerShell

• HCL (Terraform)

Technologies (1 or 2 of the following):

• AWS EKS

• AWS EMR

• AWS Glue

• Amazon QuickSight

• AWS IAM

• AWS Step Function

Tools (1 or 2 of the following):

• Ansible

• Terraform / OpenTofu

• SFTP / OpenSSH

• AWS CLI

• JMeter / SOAPUI / Postman

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

[Job ID:1490794]

1. Sales Support & Order Management

• Handle order processing and daily sales/profit recording
• Prepare quotations and manage pricing
• Coordinate shipments with customers and suppliers (including preparation of shipping documents)
• Follow up on accounts receivable and payment collection

2. Inventory & Warehouse Management

• Support annual stock-taking activities
• Conduct monthly inventory checks and warehouse management

3. Procurement & Supplier Coordination

• Manage purchase orders and delivery schedules with suppliers (mainly Japanese companies)

4. Accounting & Administrative Support

• Process payments at the beginning, middle, and end of each month
• Handle expense claims and cost management
• Manage annual renewal of local insurance (e.g., work injury insurance)

5. Sales Support & Networking

• Build relationships with Japanese clients
• Accompany sales visits to local Singapore companies (including meetings with MDs and senior management)
• Support planning of seminars and exhibitions

Requirements

(Must Have)

• Business-level communication skills in Japanese to communicate with Japanese speaking counterparts
• At least 2 years of experience in sales support, administration, or order management
• Basic proficiency in Microsoft Excel, Word, and PowerPoint
• Strong multitasking ability, attention to detail, and sense of responsibility
• Ability to work independently in a small office environment
  

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

Position Summary

Provide comprehensive secretarial and administrative support to the Managing Director and Senior Management Team while assisting with management reporting, data consolidation, project coordination, and busines ssupport activities. The role serves as a key liaison between departments to ensure smooth communication, timely follow-up of action items, and effective management reporting.

Key Responsibilities

Executive Secretarial Support

• Provide full secretarial and administrative support to the Managing Director and Senior Management Team.
• Manage calendars, appointments, meetings, and travel arrangements.
• Coordinate meeting schedules, venue bookings, and meeting logistics.
• Prepare meeting agendas, presentation materials, minutes of meetings, and follow-up action lists.
• Handle correspondence, emails, and confidential documents professionally and discreetly.
• Maintain filing systems and business records.

Management Reporting Support

• Consolidate weekly and monthly operational reports from various departments.
• Assist in preparing management reports, presentations, dashboards, and business review materials.
• Support the collection, validation, and compilation of business data for management review.
• Monitor and follow up on key action items arising from management meetings.
• Assist in maintaining organization charts, department contact lists, and reporting templates.

Business & Project Coordination

• Coordinate cross-functional activities and follow up with departments on assigned tasks and deadlines.
• Liaise with internal departments and external parties to ensure timely communication and resolution of issues.

Basic Data Analysis & Reporting

• Prepare routine reports using Excel templates.
• Update and maintain dashboards and reporting databases.
• Perform basic analysis and data validation to ensure reporting accuracy.
• Support management with ad-hoc data requests and information gathering.

Administrative & General Support

• Arrange travel bookings, accommodations, and logistics for management staff.
• Coordinate company events, management meetings, and customer visits when required.
• Maintain confidentiality of company information and management discussions.
• Perform other duties assigned by the Managing Director or Senior Management Team.

Qualifications

• Diploma or Degree in Business Administration, Management, Economics, or related field.
• Minimum 3–5 years of experience in executive secretarial, administrative, or business support roles.
• Experience supporting senior management is preferred.

Skills & Competencies

Technical Skills

• Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Basic Power BI knowledge preferred
• Basic data reporting and analysis skills
• Experience with ERP systems (Oracle & NetSuite)

Soft Skills

• Strong organizational and coordination skills
• Good communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Strong attention to detail
• High level of professionalism and confidentiality
• Proactive and able to work independently

About the Role

We are seeking a Senior Information Technology Support Manager with deep expertise in Oracle UIM to lead solution design, development, and support for telecom OSS/BSS environments. This role focuses on delivering scalable inventory solutions, driving system integration, and ensuring operational excellence across complex enterprise landscapes.

Key Responsibilities

• Translate inventory and business requirements into high-quality technical design documents

• Design and develop Oracle UIM cartridges using Design Studio aligned with defined architecture

• Model logical and physical inventory structures within UIM systems

• Support integration of Oracle UIM with OSS/BSS platforms and third-party systems

• Manage code build, deployment, and release activities across development and testing environments

• Troubleshoot, debug, and optimize UIM applications, web services, and integrations

• Collaborate with cross-functional teams to ensure seamless upstream and downstream system integration

• Provide technical leadership and guidance for delivery, support, and continuous improvement initiatives

Required Qualifications

• Strong hands-on experience with Oracle Communications Unified Inventory Management (UIM)

• Deep knowledge of Java, J2EE, Spring Boot, REST APIs, Oracle ADF, and microservices architecture

• Experience developing UIM cartridges using Oracle Communications Design Studio

• Proven experience in integrating UIM with OSS/BSS and third-party systems

• Knowledge of UIM APIs, rulesets, extension points, and web services (SOAP/REST, JMS)

• Experience with database technologies (Oracle Database, PL/SQL) and Unix environments

• Strong troubleshooting, analytical, and debugging skills

• Ability to work independently and manage complex technical problem-solving

Preferred Qualifications

• Experience with AWS services and Kubernetes-based deployments

• Understanding of Performance and Fault Management in telecom environments

• Knowledge of Oracle RODOD/RSDOD solutions

• Experience managing service order and engineering order workflows

• Familiarity with Git and modern CI/CD practices

• Leadership experience with team coordination and stakeholder engagement

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

We are seeking a Senior Information Technology Support Manager to lead the development, deployment, and support of Oracle OSM-based solutions within telecom OSS/BSS environments. This role is critical in ensuring stable operations, high-quality delivery, and continuous improvement of order management systems in complex enterprise landscapes.

Key Responsibilities

• Lead development, enhancement, and support of Oracle OSM solutions aligned with business requirements

• Design, develop, and maintain OSM cartridges using OSM 7.4.x

• Drive troubleshooting, debugging, and issue resolution across production and non-production environments

• Manage deployment activities, including release planning, version control, and environment promotion

• Implement and maintain automation plugins using XQuery and Java

• Collaborate with cross-functional teams to ensure smooth integration across OSS/BSS systems

• Provide technical leadership and guidance to development and support teams

• Engage with stakeholders to ensure effective communication and timely delivery of solutions

Required Qualifications

• Strong expertise in Oracle OSM development and OSS/BSS concepts

• Hands-on experience developing and maintaining OSM cartridges (OSM 7.4.x)

• Proficiency in Oracle Communications Design Studio

• Experience in automation plugin development using XQuery and Java

• Hands-on experience in deployment, release management, and production support

• Good understanding of PSR Model and Order Transformation Manager

• Knowledge of WebLogic administration and OSM installation

• Experience with version control, branching, and release management processes

• Strong analytical, debugging, and problem-solving skills

• Effective communication and stakeholder management skills

Preferred Qualifications

• Domain knowledge in broadband and dark fibre technologies

• Knowledge of cartridge versioning and lifecycle management

• Understanding of message flows across systems and integration patterns within OSM

• Experience in scripting for build and deployment automation

• Leadership experience with team coordination in delivery environments

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Application Support Specialist which would be based in Singapore

Requirements and Responsibilities:

·       Bachelor’s degree with minimum 5 years’ experience in relevant activities.

·       Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.

·       Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.

·       Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.

·       Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.

·       Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.

·       Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.

·       Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.

·       User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.

·       Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

·       Hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.

·       Strong interpersonal and communication skills to interact with diverse stakeholders.

·       Agile, fast learner, and able to adapt to changes.

·       Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (Mon - Fri, 8.30am - 5.00pm; Alternative Sat, 8.30am – 1.00pm)
• Salary Package: Basic salary up to $4,000 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide technical support for users’ desktops, laptops, system/OA software, NAS, printers/MFP, backup facilities, and other related IT equipment.
• Troubleshoot computer network issues in a Windows domain environment, including TCP/IP, Active Directory, Wireless AP, Firewall, Router, and Switch.
• Set up and administer corporate email systems, including Exchange Server, Outlook, and Mobile ActiveSync.
• Perform system administration for various servers.
• Maintain hardware and software inventory records.
• Review, recommend, and implement IT initiatives to improve IT operations.
• Supervise contract workers and conduct outdoor site surveys across areas such as telecommunications, machinery, networking, IoT, and other IT equipment.
• Perform any other tasks assigned by the immediate supervisor.

APPLY NOW!!!

• Diploma/Degree in IT or a related field.
• At least 3 years of hands-on experience in end-user support for hardware and software
• Possess fieldwork experience in outdoor IT projects.
• Able to liaise and follow up effectively with vendors and users, both onsite and offsite.
• Able to suggest new ideas and contribute to improving IT operations and project work.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84526 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Engagement & Operations Support Officer

About the Role

We are looking for a proactive and detail-oriented Engagement & Operations Support Officer to support a national initiative aimed at driving cultural participation across communities. This role combines engagement, operations, and event execution to ensure a seamless and positive experience for stakeholders and the public.

Key Responsibilities

Engagement & Outreach

• Support outreach strategies to drive awareness and participation
• Engage with arts, heritage, and community partners
• Assist in executing targeted engagement plans for different demographics
• Support offline outreach activities such as roadshows and community events

Partnerships & Events

• Coordinate and support event planning and execution
• Manage logistics for activations, roadshows, and partnerships
• Liaise with internal teams, partners, and stakeholders

Operations & Customer Service

• Support helpdesk and customer service operations
• Respond to enquiries and ensure service standards are met
• Monitor performance metrics and support improvements

Administration & Risk Management

• Assist in documentation, SOPs, and reporting
• Provide administrative and coordination support
• Identify and manage operational risks

Requirements

• Minimum 2 years of experience in events, communications, or administrative support
• Background in Communications, Events, Arts Management or related fields preferred
• Strong organisational skills with attention to detail
• Good communication and stakeholder management skills
• Proficient in Microsoft Office and digital tools
• Able to multitask and work in a fast-paced environment
• Willing to work evenings/weekends when required

What We’re Looking For

• A team player with strong interpersonal skills
• Adaptable and resourceful problem-solver
• Passion or interest in arts, culture, or public engagement

Next Step

• Drop your resume and contact us to follow-up, or send your resume to weijun.ng@adecco.com  or wa.me/85149149
• Only shortlisted candidates will be contacted

Ng Wei Jun

EA License No: 91C2918

Personnel Registration Number: R26160702

Primary Purpose 

The Desktop Support Engineer serves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effective desktop support services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs). 

The engineer will support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements. 

Key Responsibilities 

• Provide onsite and remote desktop support services to end users  

• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines  

• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary  

• Perform desktop/laptop imaging and re-imaging activities  

• Support device deployment, replacement, and technology refresh exercises  

• Conduct asset inventory verification and asset management activities  

• Update and maintain accurate incident and service request records within the ticketing system  

• Create, update, and maintain work instructions, operational procedures, and technical documentation  

• Ensure compliance with IT policies, security standards, and operational procedures  

• Provide support for Microsoft Windows and Microsoft Office 365 related issues  

• Support users across different customer sites and locations as required  

• Participate in operational standby, shift rotations, and extended support coverage when required  
  

  Work Schedule & Other Requirements 

  • Candidates will be required to work in Johor Bahru daily  

  • Open to commuting to different parts of Singapore and/or customer sites when required  

  • Role requires support coverage on a rotational basis from Monday to Sunday  

  • Working hours will be scheduled between 10:00 AM to 10:00 PM  

  • Engineers will be assigned rotating shifts based on operational requirements  

  • Candidate must be comfortable supporting a 24/7 operational environment, including weekends and public holidays where applicable  

  • Willingness to work beyond regular hours during critical incidents, maintenance activities, or operational exigencies when required 

Job Highlights

Singapore grown Medical & Surgical Solutions SME
Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives. We’re DuoMed, a home-grown leader in the design and supply of medical solutions. More importantly, we put patient care first! We innovate to improve clinical outcomes and affordability for healthcare professionals and their patients.

As our high growth momentum continues, we're currently hiring for Accounts & Admin Executive to support our expanding present Singapore and region! The ideal candidate has at least 1 year of working experience in similar role. We offer competitive remuneration package and good career progression opportunities.

In this role you will:

A.  Accounts Responsibility:

·    Maintain accuracy of general ledger.

·    Perform daily accounting & finance duties includingreceivables and payables processes, general ledger, tax and bank reconciliationetc.

·    Prepare monthly financial and management reports formanagement.

·    Oversee AR and AP data and maintenance of sub-ledger.

·    Handle data entry of transactions to accounting system.

·    Support audit and tax queries.

B.  Admin Responsibility:

·    Reporting to Sales Manager.

·    Being the centre point of contact for sales ordering placing, including orders from various countries.

·    Efficiently process orders and coordinate deliveries.

·    Be involved with the entire sales operations process, from issuing invoice, navigating customer to payment platform, issuing sales order, purchase orders to other trade-related documents.

·    Responsible for shipment arrangement to ensure smooth & consistent goods delivery.

·    Establish active communication and engagement with sales and logistic team to ensure that orders are processed promptly.

·    Point of contact for Key account inquiries and being an inside sales for existing customers.

Qualifications & Requirements

·    Minimum GCE ‘O’ Level & ITE or Diploma with 1 years working experience will be an advantage.

·    Basic accounting skills.

·    Computer skill such as MS Office.

·    Possess good interpersonal and communication skills.

About DuoMed

Founded in 2019, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licensed and ISO13485 compliant manufacturer of medical devices & consumables. By 2025, we have extended our distributorship in Malaysia, Thailand, Philippines, Vietnam & India.

We specialize in:

Woundcare solutions: DM Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Products such as Duofoam Post-Op & Duoflex Border range.

Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.

Interested candidates please send your resume. We regret that only suitable candidates will be shortlisted for further discussion.

We are looking for someone to provide administrative and operational support to agents across PWR and Marketplace, ensuring smooth processes, timely communication, and a seamless agent experience.

Responsibilities

1. Onboard and support users in effectively adopting and utilizing the platform’s features and services.
2. Source, evaluate, and identify relevant products, services, and opportunities that add value to the community and its clients.
3. Manage subscription renewals and engage prospective users to drive platform growth and user adoption.
4. Assist with presentations, user enquiries, and day-to-day community engagement activities.
5. Conduct system testing, identify enhancement opportunities, and provide feedback to improve functionality and overall user experience.
6. Perform ad-hoc tasks as assigned to support the department needs.

Requirements

1. Diploma or Degree in any discipline.
2. Strong communication and interpersonal skills.
3. Proactive, organised, and detail-oriented.
4. Comfortable presenting and training users.
5. Tech-savvy with a willingness to learn and improve digital systems.
6. Customer-focused and able to work independently.

Benefits

1. Conducive Work Environment
2. Opportunities for Growth and Progression
3. Annual Leave up to 21 days
4. Festive Leave of 3 days
5. Work From Home Leave up to 24 days (if applicable, based on the job nature)
6. Birthday Leave and Birthday Benefit
7. Medical and Insurance Benefit
8. Dress Code : Smart Casual

Other Information
Working Location: Toa Payoh (HDB Hub near Toa Payoh MRT Station)
5-day work week, Mondays to Fridays: 9.00am to 6.00pm

Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button.

We regret that only shortlisted applicants will be notified.

An Motion Desktop Support Engineer is an IT support role focused on providing technical assistance for client-side hardware and software, including troubleshooting, installation, and maintenance of IT peripherals, and user account management. The role requires excellent communication skills and the ability to work independently and as part of a team to resolve user issues for clients.

Key Responsibilities

• User Support:Troubleshoot hardware and software issues for end-users, both on-site and remotely.
• Technical Assistance:Manage user accounts, provide application support, and assist with installations and migrations.
• Maintenance:Install and configure software, maintain IT peripherals, and perform data backups.
• Issue Resolution:Handle IT-related requests, track incidents, and follow up with vendors to resolve problems.
• Client Interaction:Maintain strong client relationships and provide a high level of customer service.

Required Skills

• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to diagnose and resolve technical issues effectively.
• Technical Proficiency: Knowledge of operating systems, software, and hardware.
• Teamwork: Ability to work effectively with colleagues and clients.
• Initiative: Resourcefulness and the ability to work independently.
• Some basic programming understanding preferred. e.g C,C++ sql and etc

Main Working Location - Bishan

Job Responsibilities:

· Support users through direct end user support or through projects that deliver changes to the end user environment

· Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology

· Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

· Assist with patching and upgrading end user devices

· Address quality and schedule conflict.

Job Requirements:

· At least 4 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

· Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

· Knowledge of Desktop Services security and access standards and practices

· Basic understating of networking and server technologies

· Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications

· Good communication skills and strong analytical skills.

Interested candidates please send your CV to malar.kannan@eiresystems.com