Total 428 Senior Executive support advisor job vacancies in Australia

Technical Support Engineer

Company: Sciengate Automation

Department: Engineering / Customer Support

Location: Malaysia (with regional support)

Role Overview

The Technical Support Engineer provides post-sales technical support, troubleshooting, and optimization for industrial automation systems including PLC, SCADA, HMI, and IIoT platforms.

This role ensures high system reliability, minimal downtime, and data-driven performance improvement across customer operations.

Key Responsibilities

1. Technical Support & Troubleshooting

- Diagnose and resolve issues in PLC systems, SCADA/HMI systems, and industrial communication networks

- Provide remote and onsite support

- Perform root cause analysis using system logs, alarms, and trends

2. System Maintenance & Optimization

- Conduct preventive maintenance and system audits

- Optimize control logic including PID tuning, sequencing, and safety interlocks

- Improve system performance by reducing downtime and increasing efficiency

3. Customer Support & Training

- Act as technical point of contact

- Provide operator and maintenance training

- Develop troubleshooting guides and documentation

4. Implementation & Commissioning Support

- Assist in system commissioning

- Support PLC/SCADA integration

- Integrate with MES/ERP and IIoT platforms

5. Data Analysis & Reporting

- Analyze operational data for faults and bottlenecks

- Generate reports on downtime and OEE

- Support predictive maintenance initiatives

6. Continuous Improvement

- Recommend system improvements

- Contribute to knowledge base

- Develop reusable templates

Required Skills & Competencies

Core Automation Skills

- PLC programming and troubleshooting (Schneider, Siemens, etc.)

- SCADA/HMI configuration

- Industrial protocols: Modbus, OPC UA, MQTT, Ethernet/IP

Software & Database Skills

- Basic programming (Python, JavaScript, or C#)

- Simple scripting and API understanding

- SQL knowledge (queries, joins)

- Familiarity with MySQL, SQL Server, or PostgreSQL

- Understanding PLC → SCADA → Database → Dashboard flow

Analytical Skills

- Root Cause Analysis

- OEE and downtime analysis

- Predictive maintenance concepts

IT / Networking Skills

- Basic networking (IP, switches, routers)

- Familiarity with IIoT and cloud dashboards

Soft Skills

- Problem-solving mindset

- Communication skills

- Independent work capability

- Documentation skills

Qualifications

- Diploma or Degree in Electrical, Mechatronics, Automation, or related

- 1–5 years experience in automation/support

- Fresh graduates with strong fundamentals welcome

Preferred Experience

- Schneider EcoStruxure, Siemens TIA Portal

- OEE systems, data analytics, vibration monitoring

KPIs

- MTTR

- System uptime

- First-time fix rate

- Customer satisfaction

- Reduction in recurring faults

Career Progression

- Technical Support Engineer → Senior Engineer → IIoT Specialist → Solutions Architect

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Paid training and development

• Position: Sales Administration Support Executive.
• Salary: RM 2800-4000.
• Location: Bandar Bukit Jalil, WPKL.

About the hiring company

This company, a subsidiary of a Public Listed Company, is a forward looking organization specializing in car/vehicle rental and business support services. They are the leading motor vehicle rental company since 1985,operating through 5 branches throughout Malaysia with more than 400 vehicles/trucks.

About the role/job

The role is primarily office based where the incumbent will be responsible for providing administrative support role to the overall business operations and sales activities. The role is challenging as you will handle a variety of responsibilities ranging from generating documents to attending to customers requests. The job would suite a matured outgoing person who enjoys a highly diverse work environment, can easily handle a wide range of customers and suppliers.

Job Requirements: candidate profile

The successful candidate should fulfill the following criteria/requirements:

-Malaysian female; matured; recent enthusiastic retirees will be duly considered.

-Possess minimum a Diploma qualification in business related discipline or any other disciplines.

-Strong verbal and written communication skills; must be proficient in English,BM and Mandarin; Mandarin speaking ability is necessary to interact/liaise with China business clients in Malaysia.

-Intermediate computer skills, including Microsoft Office and internet applications.

-Have flexible approach to work and be able to work well on own initiative.

This permanent position offers an excellent remuneration salary package depending on ones' attributes and experience. Recently retirees who are willing and fit to take on this role will be duly considered. However, all applicants must forward a comprehensive CV in Word format.

APPLICATION TO THIS JOB

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：銷售行政支援主管。
• 薪資：2800-4000 馬幣。
• 地點：武吉加里爾鎮，WPKL。

關於招募公司

這家公司是上市公司的子公司，是一家具有前瞻性的企業，專門從事汽車/車輛租賃和商務支援服務。自1985年以來，他們一直是領先的汽車租賃公司，在馬來西亞設有5家分公司，擁有400多輛汽車/卡車。

關於職位/工作

該職位主要為辦公室工作，任職者將負責為公司整體營運和銷售活動提供行政支援。這份工作頗具挑戰性，您將承擔各種職責，包括產生文件和處理客戶請求等。此職位適合成熟外向、喜歡多元化工作環境、能夠輕鬆應付各類客戶和供應商的人士。

職位要求：候選人簡介

成功的候選人應符合以下條件/要求：

-馬來西亞女性；成熟穩重；近期熱情退休人士亦可考慮。

- 至少擁有商業相關專業或其他專業的文憑資格。

- 具備強大的口頭和書面溝通能力；必須精通英語、馬來語和普通話；普通話口語能力對於與在馬來西亞的中國商業客戶進行互動/聯絡至關重要。

-具備中級電腦技能，包括微軟辦公室軟體和網路應用。

-工作態度靈活，能夠獨立自主地完成工作。

此職位為長期職位，提供優厚的薪資待遇，具體金額視個人能力和經驗而定。近期退休且身體狀況適合該職位的人士將優先考慮。所有申請者均須提交一份完整的Word格式履歷。

申請這份工作

有意者請將履歷寄至我司審核。您可透過JOBSTORE線上申請，點選「申請」按鈕提交申請。您也可以將履歷直接寄至我司信箱jobs@chrisjac.com.my。

福利待遇

• 休閒著裝要求
• 個人休假
• 開放文化

About the Role

Our client, a MAS-regulated financial services firm, is seeking a client-focused Senior Client Advisor to join its growing team. This role is responsible for developing and managing relationships with affluent and high-net-worth individuals, providing wealth and investment solutions, and supporting clients throughout their financial journey.

The ideal candidate is a motivated relationship manager with strong knowledge of wealth management products, excellent client engagement skills, and the ability to build and maintain long-term client relationships.

Key Responsibilities

• Develop, manage, and deepen relationships with affluent and high-net-worth clients.
• Understand clients' financial objectives and provide suitable wealth management, investment, and financial planning solutions.
• Conduct KYC, Client Due Diligence (CDD), ongoing reviews, and regulatory documentation in accordance with MAS requirements.
• Facilitate trade placements and coordinate investment transactions accurately and efficiently.
• Provide clients with timely market updates, investment insights, and recommendations tailored to their needs and risk profiles.
• Maintain a high standard of client service and build long-term relationships through proactive engagement.
• Ensure compliance with internal policies, regulatory requirements, and industry best practices as a Registered Representative.
• Support product education and training initiatives for clients and internal stakeholders.
• Participate in business development initiatives, strategic projects, and special assignments as required.
• Handle administrative and operational matters related to client servicing and account maintenance.

Requirements

• Recognized university degree or equivalent professional qualification.
• Relevant experience in wealth management, private banking, financial advisory, external asset management, or investment-related roles.
• Strong knowledge of investment products, wealth management solutions, and financial markets.
• Proven track record in client acquisition, relationship management, and business development.
• Strong interpersonal, communication, and presentation skills.
• Self-motivated, entrepreneurial, and results-oriented with a strong sales drive.
• Experience managing clients from Greater China, Indonesia, Thailand, Malaysia, or other Southeast Asian markets is advantageous.
• Ability to travel regionally when required.
• Possess relevant CMFAS qualifications, including M5, M6, M6A, M8, M8A, M9, and M9A (or equivalent), where applicable.
• Familiarity with MAS regulations and compliance requirements.

Compensation & Benefits

• Competitive basic salary of up to SGD 15,000 per month (commensurate with experience).
• Attractive unlimited commission structure with strong earning potential.
• Opportunity to work with a growing and dynamic wealth management platform.
• Supportive and entrepreneurial environment with career growth opportunities.
• Ongoing professional development and product training.

Company Overview

YU FISH PRIVATE LIMITED imports, exports, and wholesales fresh and frozen seafood. The company processes quality products, serving local and international markets. They seek team players and problem solvers to grow in this dynamic seafood industry.

Job Summary

Support sales and operations teams by managing purchase orders, coordinating deliveries, tracking shipments, and maintaining organized records to ensure smooth customer service and timely order fulfillment.

Responsibilities

• Process and approve purchase order confirmations
• Negotiate with vendors to secure favorable terms and timely supply deliveries
• Coordinate delivery schedules to align with operational needs and customer expectations
• Track sales orders and coordinate quotes with the sales team to support customer transactions
• Manage customer accounts by providing responsive service and resolving issues promptly
• Perform accurate data entry of metrics and key operational data to support reporting needs
• Expedite orders and update sales orders and shipping information
• Monitor shipment schedules
• Maintain an organized and accessible filing system
• Assist team members with administrative tasks as needed

About the Company

Global private wealth solutions firm prioritizing high-net-worth clientele.

About the Job

• Provide comprehensive administrative and operational backup to the sales advisory team.

• Collaborate with advisors and banking partners to coordinate medical appointments, compile necessary paperwork, and collect required financial and KYC records.

• Step in for advisors to interface directly with clients during medical check-ups or scheduled discussions.

• Maintain active communication with financial institutions and clients to manage schedules, track application statuses, and ensure policy distribution.

• Oversee the direct submission of client application files to various insurance providers.

• Monitor case pipelines and keep advisors informed while ensuring sales data is accurately reflected in internal databases.

• Audit client portfolios to guarantee full alignment with both internal regulatory standards and provider compliance mandates.

• Take ownership of assigned cases from intake through finalization, including direct negotiations and follow-ups with insurance underwriters.

• Partner with customer service teams to facilitate the timely delivery and completion of annual policy reviews.

• Maintain daily liaison with internal illustration and inforce policy departments to manage new and active accounts.

• Draft customized PowerPoint presentations and product comparison metrics ahead of client consultations.

Skills and Requirements

• Proven experience in sales support or client coordination roles, preferably within wealth management or insurance sectors.

• Excellent interpersonal and client-facing communication skills for direct stakeholder management.

• High attention to detail regarding documentation accuracy, compliance, and KYC protocols.

• Strong organizational skills to manage multiple pipelines, track case statuses, and meet strict deadlines.

• Proficiency in creating client presentations and analyzing product comparisons.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

Company Overview

CardioScan is a global leader in cardiac monitoring solutions, providing heart data and analysis to health practitioners globally through innovative cloud-based software. We focus on quality, accuracy, and speed to support critical heart health decisions.

Job Summary

The Admin & Customer Support Executive will independently manage front-line customer interactions, coordinate logistics, and support sales operations to ensure timely delivery and high-quality service, contributing to process improvements and customer satisfaction.

Responsibilities

• Serve as the first point of contact for visitors and customers, managing inquiries via phone, email, and chat to deliver prompt, professional support
• Troubleshoot and resolve customer issues related to products, services, or orders, escalating complex cases to relevant departments and ensuring timely follow-up
• Coordinate inbound and outbound logistics to ensure accurate receipt, release, and timely delivery of goods, improving operational flow
• Assist the sales team by performing administrative tasks that support sales activities and customer relationship management
• Maintain and update customer and sales databases accurately to support data integrity and reporting needs
• Prepare weekly and monthly sales reports, analyze sales and customer data to identify trends and recommend improvements
• Manage correspondence including emails, phone calls, and mail to ensure effective communication within the company and with external parties
• Organize and maintain sales and customer-related files and documents for easy retrieval and compliance
• Manage office supplies inventory to ensure availability and efficient use of resources
• Liaise between sales, customers, suppliers, vendors, and other departments to facilitate smooth communication and coordination
• Track orders from placement to delivery, monitoring inventory levels and coordinating with teams to maintain stock availability

Preferred competencies and qualifications

• 1-3 years of experience in sales, customer service, administration, or a similar role
• Diploma or ITE certification in business administration or a related field preferred
• Proficiency in CRM software (Monday.com), Microsoft Office (Excel, Word, PowerPoint), and other relevant tools
• Ability to work independently in a fast-paced environment and adapt to company growth
• Strong multitasking and prioritization skills to manage competing demands effectively
• Patience, empathy, and problem-solving skills to handle customer inquiries and complaints professionally
• Accuracy in data entry, order processing, and documentation
• Strong communication skills and a collaborative team-player attitude aligned with company core values

Overview:

Our team of Financial Advisors are responsible for the growing business of the Bank by forging deep and long-term relationships with our Clients. They are responsible for understanding our Client’s needs and provide unbiased advice in managing and growing their wealth.

Responsibilities:

• Achieve consistent sales performance
• Achieve new business and customer acquisition goals within the retail segment
• Provide dedicated client services to the branch’s clients
• Provide advisory in accordance with the Bank’s customer service and compliance guidelines
• Conduct sales presentations to the Bank’s prospective customers

Requirements:

• Bachelor Degree in a Business or Finance discipline.
• At least 1-year of financial advisory experience preferred, entry Level candidates are welcomed to apply as well.
• Confident and highly energetic.
• Self-motivated and driven.
• Good communication and presentation skills.
• Excellent leadership track record in extra-curricular activities.

We are looking for an energetic, confident and highly motivated candidate who works great in a team, and have good communication and presentation skills.

If you are seeking a dynamic sales career where sky’s the limit, talk to us!

Please note only shortlisted candidates will be notified.

Job Highlights

Singapore grown Medical & Surgical Solutions SME
Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives. We’re DuoMed, a home-grown leader in the design and supply of medical solutions. More importantly, we put patient care first! We innovate to improve clinical outcomes and affordability for healthcare professionals and their patients.

As our high growth momentum continues, we're currently hiring for Accounts & Admin Executive to support our expanding present Singapore and region! The ideal candidate has at least 1 year of working experience in similar role. We offer competitive remuneration package and good career progression opportunities.

In this role you will:

A.  Accounts Responsibility:

·    Maintain accuracy of general ledger.

·    Perform daily accounting & finance duties includingreceivables and payables processes, general ledger, tax and bank reconciliationetc.

·    Prepare monthly financial and management reports formanagement.

·    Oversee AR and AP data and maintenance of sub-ledger.

·    Handle data entry of transactions to accounting system.

·    Support audit and tax queries.

B.  Admin Responsibility:

·    Reporting to Sales Manager.

·    Being the centre point of contact for sales ordering placing, including orders from various countries.

·    Efficiently process orders and coordinate deliveries.

·    Be involved with the entire sales operations process, from issuing invoice, navigating customer to payment platform, issuing sales order, purchase orders to other trade-related documents.

·    Responsible for shipment arrangement to ensure smooth & consistent goods delivery.

·    Establish active communication and engagement with sales and logistic team to ensure that orders are processed promptly.

·    Point of contact for Key account inquiries and being an inside sales for existing customers.

Qualifications & Requirements

·    Minimum GCE ‘O’ Level & ITE or Diploma with 1 years working experience will be an advantage.

·    Basic accounting skills.

·    Computer skill such as MS Office.

·    Possess good interpersonal and communication skills.

About DuoMed

Founded in 2019, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licensed and ISO13485 compliant manufacturer of medical devices & consumables. By 2025, we have extended our distributorship in Malaysia, Thailand, Philippines, Vietnam & India.

We specialize in:

Woundcare solutions: DM Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Products such as Duofoam Post-Op & Duoflex Border range.

Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.

Interested candidates please send your resume. We regret that only suitable candidates will be shortlisted for further discussion.

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate plays a key role in providing comprehensive operational and administrative support to the Commercial team. This position ensures smooth execution of category initiatives, accurate system and data management, effective supplier coordination, and timely delivery of promotions and commercial activities.

This role is based in Tampines North.

Key Responsibilities

• Work closely with the Category Manager to support assigned categories in achieving sales, profit, market share, and productivity goals.
• Coordinate and implement category action plans, ensuring timely execution to meet business objectives.
• Provide full administrative support for supplier onboarding and new product development processes.
• Ensure all pricing, cost, and commercial changes are updated accurately in the system.
• Manage creation and maintenance of item master data and new article records.
• Support administration and monitoring of consignment activities.
• Maintain promotional downloads and coordinate approvals for marketing materials.
• Assist with weekly promotion commitments, collaborating with Operations, Marketing, Supply Chain, and suppliers for seamless execution.
• Liaise with suppliers on documentation, administrative updates, and operational requirements.
• Ensure timely submission of documents for system and master data updates.
• Proactively support internal stakeholders, highlighting risks or issues that may impact operations.
• Handle ad-hoc tasks to support the Category team.

Qualifications

• Diploma in Business Management, and/or relevant field.
• Good proficiency in Microsoft Office, especially Excel (Pivot Tables, VLOOKUP).
• Knowledge of SAP or similar ERP systems is advantageous.
• Excellent communication and coordination skills, with the ability to manage multiple stakeholders.
• Highly organized, detail-oriented, and capable of handling multiple tasks concurrently.

Position Summary

Provide comprehensive secretarial and administrative support to the Managing Director and Senior Management Team while assisting with management reporting, data consolidation, project coordination, and busines ssupport activities. The role serves as a key liaison between departments to ensure smooth communication, timely follow-up of action items, and effective management reporting.

Key Responsibilities

Executive Secretarial Support

• Provide full secretarial and administrative support to the Managing Director and Senior Management Team.
• Manage calendars, appointments, meetings, and travel arrangements.
• Coordinate meeting schedules, venue bookings, and meeting logistics.
• Prepare meeting agendas, presentation materials, minutes of meetings, and follow-up action lists.
• Handle correspondence, emails, and confidential documents professionally and discreetly.
• Maintain filing systems and business records.

Management Reporting Support

• Consolidate weekly and monthly operational reports from various departments.
• Assist in preparing management reports, presentations, dashboards, and business review materials.
• Support the collection, validation, and compilation of business data for management review.
• Monitor and follow up on key action items arising from management meetings.
• Assist in maintaining organization charts, department contact lists, and reporting templates.

Business & Project Coordination

• Coordinate cross-functional activities and follow up with departments on assigned tasks and deadlines.
• Liaise with internal departments and external parties to ensure timely communication and resolution of issues.

Basic Data Analysis & Reporting

• Prepare routine reports using Excel templates.
• Update and maintain dashboards and reporting databases.
• Perform basic analysis and data validation to ensure reporting accuracy.
• Support management with ad-hoc data requests and information gathering.

Administrative & General Support

• Arrange travel bookings, accommodations, and logistics for management staff.
• Coordinate company events, management meetings, and customer visits when required.
• Maintain confidentiality of company information and management discussions.
• Perform other duties assigned by the Managing Director or Senior Management Team.

Qualifications

• Diploma or Degree in Business Administration, Management, Economics, or related field.
• Minimum 3–5 years of experience in executive secretarial, administrative, or business support roles.
• Experience supporting senior management is preferred.

Skills & Competencies

Technical Skills

• Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Basic Power BI knowledge preferred
• Basic data reporting and analysis skills
• Experience with ERP systems (Oracle & NetSuite)

Soft Skills

• Strong organizational and coordination skills
• Good communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Strong attention to detail
• High level of professionalism and confidentiality
• Proactive and able to work independently

About MTFA

The Muslimin Trust Fund Association (MTFA) is a charity committed to supporting the underprivileged in our community through a myriad of services, including but not limited to offering shelter to orphans and youths at risk, facilitating subsidized medical treatments, and administering financial aid through various programs.

Guided by our principle of "Towards a sincere pursuit of Ihsan", we aim to continuously create positive impacts within the communities we serve.

Role Overview

We are looking for a proactive, detail-oriented IT Support Executive to deliver reliable day-to-day IT operations and Level 1 support across MTFA locations in Singapore (HQ, DI/DIL, IKCs, IC, IEH/childcare). You will manage incident resolution, keep tickets and knowledge tidy, handle device and account lifecycle, and ensure smooth onboarding/offboarding so staff can work securely and without friction. You’ll operate under the IT head and partner closely with the IT Operations Executive (L2/L3).

Key Responsibilities:

1. Incident & Ticket Management

• Respond promptly to user tickets via portal/chat/phone and provide clear updates through to closure.
• Triage and resolve L1 incidents (workstations, standard apps, printing/Wi-Fi); escalate to L2/L3 per runbook.
• Log every case in the ITSM platform with accurate category/priority, SLA timer, and resolution notes (link a knowledge article where applicable).

2. IT Asset & User Support (Singapore sites)

• Manage laptops/desktops, peripherals, and loaners; coordinate repair/RMA when required.
• Enrol, configure, and troubleshoot endpoints using the endpoint-management platform (MDM) in line with policy.
• Reimage/re-enrol devices to restore compliance or during tech refresh.

3. User Onboarding & Offboarding (Identity & Access)

• Execute standard account and access tasks in the collaboration/identity suite via runbooks (joiners, movers, leavers).
• Conduct IT onboarding for productivity and collaboration tools.
• Secure offboarding: disable accounts, revoke sessions/MFA as required, reclaim licenses, back up user data per SOP, and wipe/re-provision devices.

4. Documentation & Reporting

• Document technical issues, resolutions, and maintenance activities.
• Prepare periodic IT support reports for management review.
• Maintain updated records of configurations, procedures, and user manuals.

5. Daily & Weekly Operations

• Monitor endpoint compliance (encryption, patch status, MDM policies) and perform basic network health checks (Wi-Fi/printing/meeting rooms).
• Maintain the IT asset register and accurate device/user records.
• Surface recurring issues and propose quick fixes; keep end-user knowledge-base articles current.

6. General IT Support

• Perform basic connectivity triage (device/app/Wi-Fi symptoms); escalate persistent LAN/VPN issues to L2/L3 with clear notes.
• Provide on-site support across MTFA locations and events when needed.

Core Skills

• Comfortable using computers and smartphones (installing apps, basic settings, printing).
• Clear, friendly communication and strong customer-service mindset.
• Structured problem-solving: identify the issue, follow steps, document what you tried, confirm resolution.
• Able to learn new digital tools quickly; follow checklists/runbooks accurately.
• Good record-keeping and documentation (notes, guides, simple screenshots).
• Team player who can manage priorities and follow up until tasks are closed.

Qualifications & Requirements

• ITE or Diploma in any discipline (or equivalent experience).
• IT experience useful but not required — fresh grads welcome; training provided.

Nice to have (we’ll train if you don’t have these yet)

• Basics of user accounts and shared folders/resources.
• Familiarity with ticketing/helpdesk tools and remote support.
• Simple network triage: distinguish device/app vs. network issues; check IP/config; run a quick connectivity test (e.g., ping/speed).
• Comfort with office productivity tools (docs, spreadsheets, slides).
• Curiosity to learn new technologies and simple automation (e.g., following a script or template) to improve repeatable tasks.

Working Conditions

• May require occasional after-hours or weekend support for system maintenance or urgent troubleshooting.
• Some travel between different work sites may be required.

PDPA Notice: By submitting your application, you acknowledge that you have read and agree to our Privacy Policy (https://www.mtfa.org/privacy-policy) regarding the collection, use, and disclosure of your personal data.

Job Summary

We are seeking a motivated and organised Business Operations & Executive Support Associate to assist management with daily operations, coordination, and internal activities. This entry-level role offers exposure to business processes and the development of organisational and communication skills.

Responsibilities

• Assist management in executing daily business operations and coordinating activities to support smooth workflows
• Maintain organised records and documentation to ensure accurate information management
• Manage schedules, appointments, and meeting arrangements to optimise time and resource use
• Prepare basic reports, spreadsheets, and presentation materials to support business communication
• Update and maintain internal databases and records for operational accuracy
• Liaise effectively with internal teams, vendors, and external stakeholders to facilitate communication and task completion
• Coordinate company events, meetings, and training sessions to ensure successful execution
• Follow up on assigned tasks and timelines to support project progress
• Provide ad-hoc support for general business and operational tasks as directed by management
• Support recruitment coordination and onboarding activities when required

Required competencies and certifications

• Strong organisational and coordination skills demonstrated through managing schedules and supporting workflows
• Proficiency in Microsoft Office and Google Workspace applications to prepare reports and manage data
• Effective communication skills to liaise with teams and stakeholders
• Responsible, detail-oriented approach with a proactive attitude to learning and task completion

Preferred competencies and qualifications

• Basic skills in Canva or presentation design to enhance visual communication materials

Here's the JD for a Software Support Executive, aligned with Amber Creative's positioning:

Company OverviewAmber Creative is a full-service digital agency in Singapore offering web and mobile development, UI/UX design and generative AI services to create user-centric, innovative digital solutions.

Job SummaryWe are seeking a detail-oriented and client-focused Software Support Executive to provide technical support, troubleshoot software issues, and ensure seamless day-to-day operation of digital products and platforms for our clients. The ideal candidate is a strong communicator who can bridge the gap between technical teams and end users, and is comfortable working in an AI-augmented support environment.

Responsibilities

• Serve as the first point of contact for client-reported software issues, handling inquiries via ticketing systems, email, and messaging platforms promptly and professionally
• Diagnose, troubleshoot, and resolve software bugs, configuration issues, and user errors across web and mobile applications
• Escalate complex or unresolved issues to development and engineering teams with clear, well-documented bug reports and reproduction steps
• Monitor and manage the support ticket queue, ensuring SLAs are met and clients are kept informed of progress throughout issue resolution
• Conduct user acceptance testing (UAT) coordination and assist clients through software releases, updates, and go-live transitions
• Create and maintain support documentation including FAQs, user guides, troubleshooting runbooks, and known issue logs
• Liaise with project managers and developers to relay client feedback and surface recurring issues that may indicate systemic defects or UX gaps
• Assist in onboarding new clients to platforms by delivering training sessions and walkthroughs
• Use generative AI tools to draft support responses, summarise ticket histories, and produce client-facing documentation more efficiently
• Identify patterns in support requests and proactively flag improvement opportunities to the product and development teams
• Maintain accurate records of all support interactions, resolutions, and escalations for reporting and continuous improvement

Required competencies and qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• 1–2+ years of experience in a software support, helpdesk, or technical customer service role
• Solid understanding of web and mobile application fundamentals, including basic familiarity with HTML, APIs, and databases
• Experience working with ticketing and project management tools such as JIRA, Freshdesk, Zendesk, or equivalent
• Strong written and verbal communication skills with the ability to explain technical issues clearly to non-technical users
• Systematic troubleshooting approach with strong attention to detail and follow-through
• Ability to manage multiple open tickets and competing priorities without dropping the ball

Preferred competencies and qualifications

• Experience supporting SaaS platforms or client-facing digital products in an agency or managed services environment
• Familiarity with software development lifecycles (SDLC) and agile delivery practices
• Working knowledge of generative AI tools (e.g. Claude, ChatGPT) for support workflow augmentation — drafting responses, summarising threads, generating documentation
• Basic scripting or SQL knowledge for log analysis and data lookups
• Understanding of data privacy and security best practices relevant to client data handling (PDPA compliance a plus)

About the Role

We are seeking a Business Support Executive to support our Marketing and Management teams in preparing board presentation slides, analysis charts, documents for meetings, tender submissions and customer presentations. The ideal candidate will have strong Microsoft Office (PowerPoint, Word, Excel) skills as well as any other software that can be used for presentations and writeups.

Key Responsibilities

• Prepare and design professional presentations with content provided by management.
• Provide online research to enhance presentation content.
• Add value to submission documents with data charts, value descriptions with marketing flare.
• Maintain a consistent and professional visual style in all presentation materials in line with company branding.
• Support Senior Leadership team in preparing materials for internal and external meetings, business reviews, and client presentations.

Requirements

• Degree or Diploma in Business, Finance, Marketing, Communications, IT or a related field.
• Proficient in Microsoft PowerPoint or Canva or equivalent.
• Basic understanding of excel and financial data.
• Strong attention to detail, organization, and ability to meet tight deadlines.
• Ability to work independently while managing multiple projects simultaneously.