Total 1,840 Others programme director job vacancies in Australia

Regional Account Director, Work Dynamics, APAC

Job Description 

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About our Client

A large Technology client in APAC, has a portfolio of over 7 m sqft, in over 50 sites, with 250+ staff on JLL FTEs and 1.2 K vendor staff deployed to client sites. IFM is the main service, where we execute the majority of FM services, technical and non-technical and occupancy planning. 

The client’ s expectations from this role is to deliver on the shared vision:

●      Fearlessly drive an ever-on transformation agenda to align and support the client’s growth across APAC as well as their Future of Work plans.

●      Partner with client in understanding evolving client business requirements and develop long term real estate portfolio strategy to support the business needs

●      Embody a partnering approach, taking the lead of delivery of services and fostering the leadership capability of ‘Get it Done’ as part of the Account’s DNA.

●      Lead a team that is always looking for opportunities to enhance the delivery platform in order for the account to get ahead of the client’s growth.

●      Partner with JLL globally to provide consistent and scalable solutions ensuring the account is leveraging the global COE.

●      Build a culture of belonging to create a workplace where everyone can contribute to the full potential, deliver their best work, and be an Account of Choice within JLL and beyond. 

The Account Executive role purpose

Recognizing that corporate clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division – Work Dynamics. An integral part of Work Dynamics structure is the Regional Account Director (RAD) role, which brings together multiple services to deliver comprehensive solutions for our clients. 

The Regional Account Director is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all services to meet contractual obligations with respect to the property portfolio of the Client throughout the APAC region as well as build strong & sustainable relationships within the client’s organization. In addition, the role will drive innovative ways of thinking and working, constantly reviewing the best delivery models, along with upskilling the team, to enable a sustainable and engaged workplace experience for the client occupants.

Reporting Relationships

Direct Manager: Group Account Executive
Direct Reports: Regional Operation Director, Regional Business Operations Director

Role Summary

Strategy and Account Management

●      Contribute and execute on the vision and strategy of the JLL business. Be the face of JLL in the marketplace. 

●      Ensure that the account plan is implemented and aligned with client OKRs (objectives and key results)

●      Be accountable for the profit, loss and growth of the assigned account.

●      Be responsible for supporting the account in the region/geo/country by working with the local account teams and local clients.

●      Work with the Account Management Enablement organization to implement the agreed account management practices.

●      Provide feedback to the Product organization on the performance and gaps, if any on various Products and suggest improvements from on field and client feedback. 

Client Relationship Management 

●      Ability to extract and translate customer expectations into innovative strategic initiatives

●      Convinces stakeholders based on data, challenges in a constructive manner

●      Balances the needs of both client and JLL

●      Exhibits result orientation

Transformational Improvement

●      Unlock opportunities for account growth and work with the account team and/or Sales organization to convert these opportunities. 

●      Drives creation and delivery of the strategic improvement roadmap

●      Promotes continuous improvement & Innovation

●      Role models a proactive and ownership focused mind-set

Lead & Deliver

●      Create a high-performing, integrated team who are committed to delivering exceptional client results. 

●      Work with the Commercial Excellence team on margin enhancement and commercial excellence initiatives to improve and/or achieve the target margin for the accounts.

●      Realize the transformation program on-time

●      Exceed the Desired Outcomes every year

●      Promote open, constructive and collaborative relations with clients, superiors, subordinates and peers

●      Build strong and successful strategic partnerships between client and JLL, on- and off the direct team

Financial Management

●      Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.

●      Lead the development of the property budgets and forecasts in accordance with the financial timetable.

●      Meets the agreed growth targets for the account.

●      Looks for opportunities to cross-sell services.

●      Responsible for collection of fees from the client as well as tracking of outstanding payments.

Contract Management

●      Ensures adherence to the contract requirements and intents

●      Responsible for the achievement of key performance indicators, service levels and other measures as contracted 

●      Mitigates any CPI / KPI liability

●      Work with any global and/or in-region teams to manage any contract change requests

Operations

●      Responsible for management oversight of all resources involved in the delivery of services, e.g. recruitment, performance assessment etc.

●      Drives operational excellence across all services delivered, aiming to simplify, standardize and automate processes and procedures to enhance our service offering and make it more sustainable. 

●      Actively manages the professional development of all direct reports

●      Prepares and implements a succession plan for the account

●      Lead and drive transformation of operating structure to support workplace experience and overall delivery goals

●      Drive innovative knowledge growth and fresh ways of thinking across all the functions 

●      Review and enhance current and future skills to drive productivity, innovation and enable future of work.

●      Develops, implements and manages all regional initiatives and programs for the account

●      Drives client specific initiatives such as savings targets, benchmarking and best practices

●      Sources, transfers and implements best practices to the account through bringing outside in

●      Successfully communicates and commercializes successes and compliments to maintain positive momentum

●      Drives regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices

●      Establishes consistency in the monthly reporting to drive a culture of shared learning and continuous innovation 

●      Conducts Quarterly Business Reviews in region, with a focus on Knowledge Leadership, and participates in any multi-regional QBR’s or similar

Core Competencies & Personal Attributes

Behaviours

The ideal candidate should have demonstrated the following competencies:

• Empathetic, deeply understands the goals, drivers and needs of others

• Trustworthy, earns and deserves the trust of clients and colleagues

• Thorough and restrained. Prefers accuracy over speed to avoid mistakes.

• Inclusive in all decisions and behaviours and demands this from others

• Embodies JLL values of Ethics, Excellence and Teamwork

• Decisive and relentless with a bias for action

• Courage to make the tough decisions and have difficult conversations

• Accountable for actions and outcomes and holds others to be accountable

• Value agility and are not afraid to shift as conditions change

• Authentic in their true self, not afraid of deliberate truth telling

• Natural relationship builder with superior communication skills

• Learns quickly from mistakes, recognizes patterns in the environment, and changes behavior based on immediate feedback

Experience

• Minimum 15 years’ experience in real estate, preferably with strength in Facilities Account Management, ideally with a focus around Employee Experience and Sustainability. Beneficial to have understanding in Project Management, Transaction Management, Strategic Portfolio Management, Lease Administration and Workplace Strategy 

• Has handled complex account structures, either running multiple teams, multi disciplines, across multiple locations and countries 

• Has experience in handling client and/or Firm sensitivities knowing when to escalate with urgency, or how to de-escalate certain risks

• Has demonstrated experience in balancing the interests of the client with those of the Firm 

• Has experience in translating client needs into existing or new business growth

• Track record of year on year exceeding plan and adding growth through new services/products

• Has effectively managed complex P&L(s)

• Has presented in front of large regional audiences

• Has grown talent through effective leadership and management. Strong track record of advancing both individuals and teams in complex business environments into management roles

Knowledge

• Understands the product offering within JLL and has successfully sold products/
  bundles contributing to growth

• Knowledgeable of corporate real estate industry and has subject matter expertise
  in several areas

• Known as a strategic partner with SD who helps to lead new business pursuits

• Excellent knowledge of business and financial acumen

• Has a network of trusted colleagues across JLL and externally within the industry

• Knows how to engage and attract talent within the competitor landscape

• Keeps up to date with industry trends, research and the competitive landscape

• Knowledge of clients model and strategy and industry

Be part of a growing practice in the world's 5th largest auditing firm! We provide advisory services related to Risk Management, Corporate Governance, Internal Audit and we are recruiting candidates to assist us in our engagements with listed companies and other large entities. You should have the energy to cope with a wide spectrum of industries that we review. Our clients include Real Estate Investment Trusts, China based manufacturing companies, oil and gas companies, country clubs, government entities and many others. Be exposed to different engagement in corporate governance reviews such as enterprise risk assessments, investigative reviews and internal audits. You will also be involve in pre-IPO internal controls reviews to assist aspiring companies to list on the local Stock Exchange.

We are constantly seeking for dedicated talents to join and grow with us. To be part of our team, you should possess:

• Professional qualifications / accounting or business degree with a recognised university
• Minimum 10 years audit or accounting experience
• Good communication skills including report writing skills
• Enjoy working in a fast paced environment
• Prior experience in professional firms would be an advantage
• Service-oriented and commercially focused, we seek confident, extremely well-organised candidates who can make things happen, and work effectively in a highly motivated environment

Burson, part of WPP, is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation.

WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com

For more information visit bursonglobal.com and follow us on LinkedIn and Instagram.

More about the role:

We are looking for an Senior Account Manager/Account Director to join our dynamic team, where you’ll play a key role in shaping impactful client work and driving integrated communication programmes that deliver real business results. In this role, you’ll lead client relationships, develop strategic communications plans, and oversee the execution of creative, insight-led campaigns across earned, digital, and social channels. You’ll also contribute to growing accounts, supporting new business opportunities, and mentoring junior team members in a fast-paced, collaborative environment where curiosity, ideas, and ambition are encouraged.

What you'll do:

• Act as the day-to-day strategic lead for your clients, providing clear counsel, proactive thinking, and strong communication to build trusted, long-term relationships.
• Develop and oversee integrated communication strategies, translating business objectives into thoughtful, effective campaigns that deliver impact.
• Stay immersed in your clients’ industries, tracking news, trends, and cultural shifts to bring relevant insights and opportunities to the table.
• Shape and drive compelling storytelling across media channels, overseeing press materials, media outreach, and coverage that builds visibility and reputation.
• Build and nurture strong relationships with media, influencers, and key stakeholders to secure meaningful coverage and elevate client stories.
• Oversee the integration of digital and social strategies into broader campaigns, ensuring content is engaging, relevant, and aligned with platform behaviour.
• Contribute actively to brainstorms and creative development, bringing insight-led ideas and helping turn concepts into strong campaign work.
• Support and mentor junior team members, providing coaching, feedback, and guidance while helping them grow in a high-performance environment.

Experience that contributes to success:

• Proven experience in public relations, integrated communications, or account management at a similar level.
• Strong strategic mindset with the ability to translate complex client challenges into clear, actionable communication plans.
• Excellent written and verbal communication skills, with the ability to craft compelling, audience-focused narratives.
• Strong media relations experience, including building journalist relationships and securing high-impact coverage.
• Good understanding of digital and social media platforms, trends, and content strategies.
• Experience managing multiple clients or projects in a fast-paced agency environment while maintaining high attention to detail.
• Demonstrated ability to coach and mentor junior team members while contributing to a supportive and collaborative culture.
• Commercial awareness, with experience contributing to account growth and identifying new business opportunities.

• Lead and manage audit engagements across a wide range of industries.
• Supervise and mentor a team of audit professionals, ensuring quality and compliance.
• Maintain strong client relationships and provide strategic business advisory.
• Ensure timely delivery of audit reports and recommendations.
• Contribute to business development and firm growth initiatives.

Requirements:

• CA/CPA
• At least 5–15 years of relevant audit experience (depending on level)
• Strong technical knowledge of Singapore Financial Reporting Standards and auditing standards
• Proven leadership and client management skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description

• Industry/ Organization Type: Audit Firm
• Position Title: Senior Audit Manager/ Audit Director
• Working Location: CBD
• Working Hours: 5 days (Mon to Fri: 8:45am – 6:00pm)
• Salary Package: Basic + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Sign auditors’ reports for statutory audits and other assurance engagements in line with Singapore Standards on Auditing (SSAs) and the Companies Act
• Lead and develop a cross‑border team of managers and associates.
• Own end‑to‑end audit delivery: planning, risk assessment, fieldwork, review, and report finalisation.
• Oversee external audit, corporate governance, compliance, and enterprise risk engagements.
• Develop and lead a team of audit staff and corporate tax compliance professionals.
• Manage engagement economics: budgets, WIP, billing, collections, and variance tracking; meet team and individual targets.
• Uphold professional standards and ensure compliance with relevant regulations and best practices.
• Handle practice management tasks (resourcing, scheduling, client billing).
• Review and finalise audit reports to clearly communicate findings.
• Support business development by identifying and pursuing new opportunities.

APPLY NOW!!!

• Bachelor’s degree in Accounting or related field
• CA (Singapore); ACRA-registered Public Accountant
• Minimum 5 years of audit management/leadership experience, candidates from the commercial sector with relevant experience are also welcome.
• Strong technical (accounting/auditing standards and related tax regulations) & interpersonal skills.
• Proven ability to lead, coach, and motivate teams.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79536 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Lead and manage audit engagements across a wide range of industries.
• Supervise and mentor a team of audit professionals, ensuring quality and compliance.
• Maintain strong client relationships and provide strategic business advisory.
• Ensure timely delivery of audit reports and recommendations.
• Contribute to business development and firm growth initiatives.

Requirements:

• CA/CPA
• At least 5–15 years of relevant audit experience (depending on level)
• Strong technical knowledge of Singapore Financial Reporting Standards and auditing standards
• Proven leadership and client management skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description:

• Manage a portfolio of SME audit clientele
• Ensure the audit engagements are carried out in accordance with the Firm's policies and procedures and with approved professional standards;
• Direct the performance of the work and resolve technical matters;
• Develop and maintain client relationships and identify new business development opportunities

Requirements:

• A recognised degree in Accountancy or equivalent professional accounting qualifications
• Relevant experience of delivering audit and other assurance services in large/mid-tier international public accounting firms
• Strong technical skills
• Possess an initiative and analytical mind
• Excellent communications and interpersonal skills
• Minimum of 7 years of audit experience

Job Description:

• Manage a portfolio of SME audit clientele
• Ensure the audit engagements are carried out in accordance with the Firm's policies and procedures and with approved professional standards;
• Direct the performance of the work and resolve technical matters;
• Develop and maintain client relationships and identify new business development opportunities

Requirements:

• A recognised degree in Accountancy or equivalent professional accounting qualifications
• Relevant experience of delivering audit and other assurance services in large/mid-tier international public accounting firms
• Strong technical skills
• Possess an initiative and analytical mind
• Excellent communications and interpersonal skills

We are seeking a visionary Sales Director (West Malaysia) to spearhead and build a brand-new Direct Selling division for PRISM+ Malaysia. As a high-growth electronics leader, we are pivoting to include a direct-to-consumer networking model, and we need a heavy-hitter to build this ecosystem from the ground up.

This strategic leader will be responsible for architecting, recruiting, and scaling a high-performing direct selling force. If you are a master recruiter with a proven track record of turning independent representatives into a massive sales engine, we want you to lead this charge. You will be a core member of the PRISM+ Malaysia executive team, reporting directly to the Country Director.

Responsibilities include, but are not limited to

• Team Architecture: Build and scale a robust direct selling organization across West Malaysia, focusing on recruiter acquisition and downline retention.
• Sales Strategy: Develop and implement aggressive sales strategies, compensation plans, and incentive programs tailored for the West Malaysian market.
• Training & Enablement: Design training modules for field leaders to ensure deep product knowledge of PRISM+ electronics and effective closing techniques.
• Performance Management: Monitor and analyse organizational KPIs, ensuring the sales force meets monthly and quarterly volume targets.
• Cross-Functional Collaboration: Partner with the Marketing and Operations teams to ensure seamless product delivery and brand alignment for field agents.
• Compliance & Governance: Ensure all direct selling activities comply with Malaysian regulations (AJL) and maintain the highest ethical standards.

• Minimum 5 years of experience specifically in building and leading Direct Selling (MLM/DS) teams.
• Proven track record of managing large-scale independent sales forces (thousands of members) within the West Malaysian region.
• Deep understanding of the West Malaysian consumer demographic and local networking hubs (Klang Valley, Penang, Johor).
• Leadership Pipeline: Strong existing network of high-level direct selling leaders and recruiters.
• Strategic Growth: Experience transitioning a traditional retail brand into a direct selling or affiliate model.
• Data Savvy: Ability to use data analytics to forecast inventory needs and calculate commission payouts accurately.
• Exceptional public speaking and motivational skills; ability to command a room of hundreds.
• High proficiency in English and Bahasa Malaysia is required; Mandarin/Cantonese is a significant advantage for West Malaysia's market reach.

• Annual outpatient benefit (Includes dental and optical benefits)

• Birthday leave
• Annual increment
• Performance bonus

Job Description

• Industry/ Organization Type: Audit Firm
• Position Title: Senior Audit Manager/ Audit Director
• Working Location: CBD
• Working Hours: 5 days (Mon to Fri: 8:45am – 6:00pm)
• Salary Package: Basic + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Sign auditors’ reports for statutory audits and other assurance engagements in line with Singapore Standards on Auditing (SSAs) and the Companies Act
• Lead and develop a cross‑border team of managers and associates.
• Own end‑to‑end audit delivery: planning, risk assessment, fieldwork, review, and report finalisation.
• Oversee external audit, corporate governance, compliance, and enterprise risk engagements.
• Develop and lead a team of audit staff and corporate tax compliance professionals.
• Manage engagement economics: budgets, WIP, billing, collections, and variance tracking; meet team and individual targets.
• Uphold professional standards and ensure compliance with relevant regulations and best practices.
• Handle practice management tasks (resourcing, scheduling, client billing).
• Review and finalise audit reports to clearly communicate findings.
• Support business development by identifying and pursuing new opportunities.

APPLY NOW!!!

• Bachelor’s degree in Accounting or related field
• CA (Singapore); ACRA-registered Public Accountant
• Minimum 5 years of audit management/leadership experience, candidates from the commercial sector with relevant experience are also welcome.
• Strong technical (accounting/auditing standards and related tax regulations) & interpersonal skills.
• Proven ability to lead, coach, and motivate teams.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79536 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The Senior Manager/Associate Director, Account Development for NIQ will provide global leading information services and products to our clients, mostly in the Consumer Packaged Goods industry. Our data offers comprehensive and timely information on market shares and category penetration, competitive sales volumes, and insights into distribution, pricing, merchandising, and promotion. By combining this detailed information with our professional consultative services, we offer valuable insights and expertise that help consumer packaged goods (CPG) brands and retailers improve their manufacturing, marketing and sales decisions. The role will be working in the commercial team.

Responsibilities

Client Relationship Management

• Own the client relationship and lead the client engagement for the assigned accounts by having a strong understanding of their business priorities
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Work with the Customer Success team to ensure client service standards are delivered

Business Development

• Provide relevant product solutions that answer client business issues/opportunities
• Develop a winning sales framework for retaining current and approaching new clients 
• Work on strategy and approach to win back lapsed clients
• Launch and introduce new services in the market to drive adoption among clients
• Build a strong pipeline through regular engagement with clients
• Build the company’s positive image through active participation in professional associations and industry conferences/seminars
• Contribute to the short-term strategies and business plans for the growth of the business unit based on the global and regional direction

Financial Management

• Achieve key financial metrics: revenue, profitability, and cash collection, as well as other related business development objectives
• Ensure proper pricing and contracts are applied according to the company's policies and guidelines
• Understand the company's financial guidelines such as forecast and pipeline management
• Use sales technology and digital tools to do work efficiently by recording prospects, forecast pipelines and converting sales
• Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets

• Lead and manage audit engagements across a wide range of industries.
• Supervise and mentor a team of audit professionals, ensuring quality and compliance.
• Maintain strong client relationships and provide strategic business advisory.
• Ensure timely delivery of audit reports and recommendations.
• Contribute to business development and firm growth initiatives.

Requirements:

• CA/CPA
• At least 5–15 years of relevant audit experience (depending on level)
• Strong technical knowledge of Singapore Financial Reporting Standards and auditing standards
• Proven leadership and client management skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

A bit about the team and what you'll deliver...

We are looking for a seasoned Account Director to drive growth, build executive relationships, and elevate customer success across our APAC accounts and partner ecosystem. If you are a commercially driven, relationship-led sales leader with deep knowledge of the mobile ecosystem and an appetite to shape the future of device security—we want to speak with you. As an Account Director, you will be reporting to the Regional VP and will take full ownership of commercial growth and strategic account management for the assigned markets. Your mission is to expand our footprint, nurture high-value customer relationships, and drive revenue through renewals, upsells, and new business opportunities.

Your main responsibilities will include:

• Build and manage a strong pipeline by nurturing deep relationships with existing customers and partners.

• Identify and create new business opportunities in the India & neighboring markets with OEMs, retailers, financial institutions, and strategic partners.

• Develop compelling proposals and lead full sales cycles from preparation through to deal negotiation and close.

• Provide customer and market insights to inform wider commercial and product strategy.

• Collaborate closely with the Key Account, Customer Success, and Product teams to maximise sales opportunities.

• Support the establishment of strategic partner relationships and ensure alignment across OEMs and ecosystem players.

• Maintain accurate documentation and ensure CRM systems (e.g., Salesforce) are always up to date.

• When required, manage direct reports to drive consistent upsell, cross-sell, and geographic expansion strategies.

What you bring...

Skills

• Strong sales, negotiation, and relationship-building skills—capable of engaging and influencing at CXO level.

• Proven ability to close complex enterprise deals and grow existing accounts (“farmer” mindset).

• Excellent verbal and written communication; confident delivering presentations to senior audiences.

• Highly self-motivated, independent, and able to operate effectively in a fast-moving environment.

• Ability to build consensus across internal and external stakeholders.

• Cultural sensitivity and strong interpersonal skills across diverse environments.

Experience

• Extensive experience in technology sales, ideally within mobile devices, telecom, software, or related ecosystems.

• Demonstrable success in business development with enterprise customers in the region.

• Strong discipline working with CRM tools (Salesforce preferred).

• Hands-on experience using multiple sales methodologies.

• Background in matrixed or cross-functional environments.

Knowledge

• Strong understanding of the mobile device & financial services ecosystem including OEMs, carriers, Financing service providers, and mobile app protection technologies.

• Deep knowledge of the market and its commercial, operational, and cultural dynamics.

Attributes

• Entrepreneurial, resilient, and comfortable navigating ambiguity.

• Customer-obsessed with a strong business orientation.

• Exceptional prioritisation and organisational skills—able to manage multiple opportunities with urgency.

• High integrity, transparent communicator, and trusted advisor to both customers and colleagues.

• Strong presence and confidence engaging with senior executives.

• Willingness to travel as needed to support customers and opportunities.

Position Overview

The Account Director serves as one of JLL's most important leadership positions, responsible for delivery to the client across multiple service lines and geographies while managing diverse responsibilities across different timeframes. This role acts as the primary point of contact for all matters specific and related to the account, building and maintaining strong, long-lasting customer relationships.

Key Accountabilities & Responsibilities

Strategic Leadership & Account Management

• Act as the primary point of contact for all matters specific and related to the account

• Develop forward-looking, peer-reviewed strategic plans that maximize profitability and leverage JLL's capabilities

• Create and execute annual account business plans aligned with client growth and JLL's profitability

• Build and maintain strong, long-lasting customer relationships

• Oversee customer account management including forecast, budget, and tracking of key account metrics

• Ensure seamless and efficient delivery, improving cost optimization, mitigating risk, and fostering sustainable practices, development of the team including cross-skilling

Client Relationship Management

• Conduct regular client engagements including:

• Weekly Operations meetings

• Monthly Management Review meetings

• Quarterly Business Reviews (QBRs)

• Demonstrate strong attention to detail and proactive communication of updates, issues, risk mitigation solutions, and delays

• Proactively engage stakeholders to ensure that on-site client's expectations are met

• Build and develop effective client/stakeholder relationships across multiple levels of the organisations (JLL and Client)

• Serve as on-site key point of contact for Facilities in the client's premises

• Liaison closely with the client on-site representatives to address problems and/or enhance working environment performance

Operational Excellence & Site Operations Management

• Manage all building-related technical and service contracts, develop and implement procedures and performance measures to ensure efficiency, accuracy and reliability of work methods and systems

• Ensure compliance with contract requirements and manage risk

• Manage internal reporting such as development tracker, opex and capex pipeline, compliance, risk and issues

• Recommend continuous quality improvement practices and implement Industry Best Practice operations

• Implement building procedures and performance measures and ensure they are maintained at all times

• Ensure all Critical Environment (CEM) requirements are met

• Review existing operations regularly to reduce costs and improve operational standards

• Provide 24/7 emergency call support and site attendance as required

• Co-ordinate critical out-of-hours issues & participate as a key team member in investigations and responses to emergency situations

• Ensure uninterrupted site operations

Business Development & Growth

• Develop new business and identify new business opportunities

• Participate in contract negotiations and agreements

• Expand share of wallet by solving client pain points

• Work collaboratively with facilities team colleagues both within the Client location & in the wider Jones Lang LaSalle network

Team Leadership & People Management

• Build and lead empowered, technically capable account leadership teams whose competencies align with the client's industry and business

• Foster talent development and conduct quality career development conversations

• Manage diverse teams across different timeframes and geographies

• Manage and coach team members

• Develop and sustain a high-quality, well-motivated team

• Ensure high staff morale, trust and work ethics

• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

• Mentor and enable Training & Development of team members

• Ensure staff development to anticipate/meet client's requirements

IFM-Specific Responsibilities

• Oversee integrated facilities management services including hard and soft services

• Manage IFM service delivery models (self-performed and sub-contracted) covering:

• Facility management

• Engineering services

• Workplace services

• EHS

• Site services and Minor Works

• Ground maintenance

• Employee services

• Utilities and energy

• Specialty services

• Ensure governance and account management structures are in place

• Identify account-level resources for quality management and implementation of global playbooks

• Sponsor the Asset Management Program and Audit program allocating resources and ensuring delivery execution

Procurement & Vendor Management

• Manage all 3rd party/subcontractor performance

• Ensure vendors are well-managed, delivering services on time and within budget

• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

• Ensure vendors are selected based on their familiarity with the local market situation, enabling them to offer timely and effective responses to service requests

Contracts Management

• Plan and manage all contracts to ensure that they are professionally delivered at the right costs

• Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed

• Ensure contracts are continually assessed to deliver best value to the client

Financial Management

• Actively work to ensure that the site's financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics

• Ensure financial processes are followed at all times with no non-compliance outcomes

• Understanding of account financials, contract management, and commercial excellence

• Develop and oversee the forecast and budget management for the account

Health, Safety, Security & Environment (HSSE) Management

• Ensure the provision of a safe working environment

• Ensure compliance with statutory regulations on fire, health and safety standards

• Ensure all working environments meet all requisite OH&S Standards

• Support the Account HSSE Manager with determining appropriate actions to address risks and opportunities

Risk Management

• Ensure a property risk management program including audits is implemented and maintained

• Ensure disaster recovery and business continuity plans are implemented and maintained

• Ensure escalation procedures and incident reporting procedures are implemented and in place

• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct

• Act as an escalation point for issues that require resolution and/or support

Performance Management

• Achieve Key Performance Indicators and Service Level Agreement targets

• Attain client KPIs

• Ensure continual service improvements

• Maintain client satisfaction at the highest level - >8 Net Promoter Score

Administrative Support

• Provide assistance in general administrative activities and any other duties as assigned by Account Management on a needs-be basis

Key Result Areas

• Uninterrupted site operations

• Client satisfaction

• Continual service improvements

• Attaining client KPIs

• Account profitability and growth

• Team development and retention

Required Qualifications

Education

• Bachelor's/Diploma in Mechanical/Electrical/Building/Facilities Management mechanical bias prefered

• Advanced degree or professional certifications are advantageous

Experience

• Minimum 10 years in Facility Management with proven team management and leadership experience

• Minimum 3+ years in similar multi-service line Account Leadership position

• Background in Manufacturing operations / semiconductor industry preferable

• Proven track record managing multiple scaling accounts or small/medium size regional enterprise accounts

• Demonstrable experience in facilities management and corporate real estate

Technical Knowledge & Skills

• Client-centric: Deep empathy, transparent communication and passion to meet client needs

• Authentic leadership: Ability to earn respect, build trust, and demonstrate integrity

• Solution-oriented: Capability to uncover opportunities and turn challenges into valuable outcomes through coherent strategy development and plan execution

• Growth-driven: Focus on enhancing client experience while seeking continuous improvement

• Relationship management: Strong ability to build trust, loyalty, and long-term partnerships

• Financial acumen: Understanding of account financials, contract management, and commercial excellence

• Strong analytical, presentation, excellent communication and organization skills

• Knowledge of Occupational Health and Safety requirements

• Knowledge of M&E systems, Financial & Management Reporting

• Strong communication and interpersonal skills with the ability to build rapport quickly

• Sound computer skills in Microsoft Office

• Demonstrated ability to manage multiple and complex operational matters on a daily basis

Personal Attributes

• Strong personal brand reflecting reputation, expertise, and professional image

• Credibility and passion as a knowledgeable professional who delivers on promises

• Influence to drive decisions and positively impact client outcomes

• Ability to work under pressure and manage emergency situations

• Delivers with, and for, the team as an integrated and hands-on team player

• Executes with speed and leverages capabilities of the team and platform to integrate into workable and structured plans

• Flexibility to provide 24/7 support when required

Be an integral member of the AML team’s daily operations, providing quality client service with the guidance of MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients, Openness and Honesty.

• Support the quality control review process of daily deliverables adhering to company and department policies and procedures relating to AML, Data Governance and Outsourcing 
• Be a main contact for daily client inquiries and deliverables within your team, striving to consistently complete deliverables within SLAs, escalate any client or deliverable issues where required and appropriate
• Respond to queries from Clients, Investors, Fund Managers or internal MUFG Departments adhering to a high quality standard and provide assistance and guidance to the team members in query responses
• Through experience, provide guidance to colleagues within the team in daily tasks, processes and deliverables
• Actively participate in regular team check-in meetings/calls sharing information, ideas and supporting colleagues in a positive team culture
• Support management in department initiatives, projects, risk mitigation
• Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty