Total 15 process development engineer job vacancies in KUALA LUMPUR

AZEO is looking for a Talent Development Consultant to work closely with business owners, HR leaders, and management teams to identify organisational challenges and recommend impactful talent development and organisational solutions.

We are looking for someone who enjoys stakeholder engagement, consultative discussions, and translating organisational needs into practical solutions that drive meaningful business outcomes.

What You’ll Do

• Engage business owners, HR leaders, and management teams to understand organisational and workforce challenges
• Conduct consultative discussions to identify leadership, performance, capability, engagement, and development gaps
• Recommend suitable solutions in Leadership Development, Talent Development, Team Building, Employee Engagement, Organisational Development and E-learning & Learning Solutions
• Prepare proposals and present recommendations aligned to business needs
• Build trusted relationships with stakeholders and support long-term client engagement
• Work closely with Product Development & Solutions, Marketing, BD, and Operations teams to ensure impactful client outcomes and smooth delivery
• Contribute to portfolio growth and business performance through strong stakeholder engagement and solution adoption

What We’re Looking For

• 3–5 years of experience in Talent Development, L&D, HRBP, Organisational Development, HR, Corporate Training, Consulting, or client-facing advisory roles
• Strong communication, presentation, and stakeholder engagement skills
• Able to understand organisational challenges and recommend practical solutions
• Comfortable in a fast-paced, performance-driven environment
• Strong ownership, responsiveness, and relationship-building capability
• Experience engaging HR leaders, management teams, or business stakeholders is an advantage

Why Join AZEO?

At AZEO, we combine technology-enabled diagnostics, AI, HR insights, and tailored talent development solutions to help organisations solve real workforce and business challenges.

You’ll work closely with business leaders, contribute to impactful solutions, and grow in a collaborative, fast-paced, and outcome-driven environment.

Perks & Benefits

• Incentives/Performance Bonus
• Flexible working hours
• Teambuilding/Company trip
• Personal development opportunities

About the Role

We are seeking a Marketing Executive who is passionate about sustainability and creative storytelling. In this role, you will drive our content and digital marketing efforts to build a strong online presence and thought leadership position within the sustainability and circular economy landscape.

You will serve as the curator of our content library, creating engaging materials that help customers and stakeholders understand sustainability and the role they can play in achieving a circular future. Occasionally, you will also participate in physical events such as tradeshows, expos, seminars, and CSR activities.

Key Responsibilities

1. Content Creation

• Lead the creation and curation of Nuplas Solutions’ content library.
• Develop engaging and informative content such as videos (short & long form), infographics, website copy, press releases, and opinion pieces.
• Maintain a consistent brand voice and personality across all materials.
• Participate in industry events, develop relationships, and conduct interviews with thought leaders to gather insights.
• Align all content initiatives with the goal of positioning Nuplas Solutions and the Lean Giap Group as industry leaders in sustainability and circular economy solutions.

2. Social Media Management & Community Building

• Manage company social media platforms and stay updated on current trends and technologies.
• Understand online user behavior to create engaging, shareable content.
• Drive community engagement and strengthen online interactions.
• Prepare performance reports and insights for each social media platform.
• Develop and execute strategies to enhance audience growth and brand engagement.

3. Digital Marketing

• Support digital marketing efforts including ad campaigns, SEO optimization, website updates, and analytics tracking.
• Strengthen the brand’s visibility in search results related to sustainability and circular economy.
• Work to expand content reach beyond social media through effective digital strategies.

4. Branding Strategy

• Collaborate with the larger Lean Giap Group marketing team on brand-building initiatives.
• Coordinate with different business divisions to strengthen brand positioning through both online and offline activities.

Key Competencies & Work Approach

• Collaborative: Open and articulate in sharing ideas, and actively contributes to brainstorming sessions.
• Receptive: Able to accept constructive feedback while confidently presenting alternative solutions.
• Organized: Works well within deadlines and manages multiple priorities effectively.
• Resilient: Performs well under pressure while maintaining a positive attitude.
• Detail-Oriented: Pays close attention to task requirements and quality, ensuring accurate execution.

Qualifications & Skills

• 3 years of experience in social media management, video production, or content creation.
• Fresh graduates are also encouraged to apply.
• Strong understanding of both traditional and digital media platforms.
• Knowledge or interest in sustainability-related fields (energy, materials, carbon, technology) is a plus — sustainability training will be provided for successful candidates.
• Experience managing or collaborating with digital marketing/media agencies or online influencers is advantageous.
• Experience conducting interviews or moderating seminars will be highly valued.
• Comfortable working with digital marketing metrics (CTR, TOV, LTV, CPM, ROAS, SERP, FYP, etc.).
• Basic ability to film and edit simple videos for social media.
• Familiarity with Google Analytics is an added advantage.
• Strong ability to tell stories using data, providing clear and concise insights to support strategic marketing plans.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

Location :  Johor, Kuala Lumpur and Penang Candidates Wanted

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Attend to sales enquiry & achieve sales target.
• Manage and build relationships with existing customers.
• Source for new customers.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Prepare sales report & quotation.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Collaborate with service team, offering technical support to ensure customer satisfaction with our products.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.
• Purchase of spare parts or equipment.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave

Software Engineer C++

Malaysia

Join a Global Leader in Cybersecurity

At NextLabs, we build advanced data protection and Zero Trust security solutions trusted by global enterprises. Our technology protects critical business data across cloud and on-prem environments, helping organizations manage access, prevent data loss, and ensure compliance.

We’re looking for passionate C/C++ Software Engineers to join our team and build next-generation high-performance systems.

Why This Role is Exciting

• Work on low-level, high-performance systems and security platforms
• Build solutions based on policy-driven access control (XACML)
• Develop products deployed in cloud & containerized environments (AWS/Azure/GCP)
• Collaborate with global Agile engineering teams
• Grow into Senior Engineer / System Architect roles

What You’ll Be Doing

• Software Development
• Design, develop, and maintain high-performance applications using C/C++
• Participate in full development lifecycle: design, coding, testing, and optimization

• Security & Policy Platform Development
• Build and enhance policy management and enforcement systems
• Work with XACML-based access control frameworks to define and enforce security policies
• Develop system components that support fine-grained, attribute-based access decisions

• System & Performance Engineering
• Develop system-level components involving:
• Networking protocols (TCP/TLS/socket)
• High-concurrency services
• Analyze and optimize system performance and scalability
• Debug using tools such as GDB, WinDbg

• Advanced Engineering
• Contribute to:
• Code instrumentation / API hooking
• Database engine performance and optimization (for senior scope)
• Work on low-level integrations and core system modules

• Collaboration
• Work in Agile Scrum teams with global engineering groups
• Collaborate with product teams to deliver enterprise-grade solutions

What We’re Looking For

• Must-Have
• Strong C/C++ programming skills
• Strong understanding of object-oriented programming (OOP) and object-oriented design (OOD)
• Experience with Linux and/or Windows development

• Nice-to-Have (Bonus Skills)
• Experience with:
• Networking protocols (TCP/IP, TLS, sockets)
• High-concurrency systems
• Exposure to policy-based access control systems (e.g., XACML)
• Familiarity with:
• Debugging tools (GDB, WinDbg)
• System-level programming concepts

• What Makes You a Great Fit
• Strong analytical and problem-solving mindset
• Interest in security systems and access control architecture
• Proactive, self-driven, and eager to learn
• Good communication and teamwork skills

Grow Your Career with Us

At NextLabs, you will work on complex, security-focused systems used by global enterprises.

You will have opportunities to:

• Develop expertise in system programming, security, and policy-based access control (XACML)
• Advance into Senior Engineer or System Architect roles
• Gain hands-on experience in cloud, containerization, and distributed systems
• Work on cutting-edge Zero Trust security platforms

Benefits & Perks

• Training & certification support (e.g., Azure, AWS, etc.)
• Career growth opportunities.
• Exposure to global projects & enterprise technologies
• Annual Leave entitlement
• Hybrid working arrangement (work-life balance)
• Flexible working hours
• Monthly free meal/ team lunch
• Birthday celebrations & team bonding activities
• Medical & insurance coverage
• Employee Performance recognitions

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Work visa sponsorship
• Personal leave
• Open culture
• Paid training and development
• Remote work flexibility

工作地點：柔佛、吉隆坡和檳城 招募候選人

職位要求

• 應徵者必須至少持有工程（機械）專業的文憑/高級文憑/高等文憑/研究生文憑或同等學歷。
• 此職位要求至少1年相關領域的工作經驗。
• 樂於學習。
• 需具備相關的半導體/機械/PCB產業經驗
• 所需語言：中文、英文、馬來語。
• 優先考慮會說中文的候選人。
• 歡迎應屆畢業生申請。
• 有抱負、積極主動、善於團隊合作且獨立自主。
• 與同事協調合作，達成目標。
• 自備交通工具並願意出差。
• 能夠立即開始工作。
• 能夠在極少監督下獨立工作。
• 具備機械方面的知識是一項優勢。
• 柔佛、檳城、吉隆坡均有職缺。
• 能夠靈活安排時間，並願意經常前往指定地點出差，包括吉隆坡、檳城、新加坡和印尼。

工作職責

• 處理銷售諮詢並完成銷售目標。
• 管理並維護與現有客戶的關係。
• 尋找新客戶來源。
• 與客戶保持密切溝通，建立積極的工作關係，以培養客戶忠誠度。
• 準備銷售報告和報價單。
• 收集並記錄客戶回饋，向研發團隊提供產品改進建議。
• 積極參與獲取新客戶的工作，為擴大客戶群做出貢獻。
• 與服務團隊合作，提供技術支援，確保客戶對我們的產品感到滿意。
• 向客戶提供報價，並根據他們的需求推薦合適的設備。
• 準備並向客戶提交技術方案，解釋產品和服務。
• 採購備件或設備。

福利待遇

• 津貼（旅費、交通費等）
• 個人休假

We are looking for an Engineer, Software Development to join our team in Malaysia. The candidate will support backend development for both existing payment platforms and new payment solutions.

The ideal candidate should have good backend development skills, basic understanding or interest in the payment / fintech / financial domain, good English communication, and willingness to learn and use AI tools to improve software development efficiency.

Key Responsibilities

• Development of reliable and critical services of the payment platform.
• Design and develop new features and enhancements on the payment sub-systems such as transaction processing, merchant services, refund, settlement, reconciliation, reporting, and partner integration.
• Analyse impacts and build APIs, backend services, batch jobs, and system integration components to be compatible on both legacy and new payment platforms
• Collaborate with cross function teams such as Product, DevOps, Business, and support teams to ensure the Business requirements are fulfilled.
• Analyse system impact and collaborate with team members to troubleshoot and resolve production incidents, and system improvement.
• Apply AI Coding tools (Claude, Codex, Kiro) to increase development efficiency and code quality 

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.

• At least 1–3 years of software development experience, preferably in backend development and familiarity with basic SDLC including Agile development
• Solid programming ability in at least one backend technologies such as Java, C# .NET, Python, or similar, building REST APIs, system integration, and backend service development.
• Foundational knowledge with both TSQL databases (SQL Server, MySQL) and No-SQL databases and distributed systems
• Hand-on experience on some of the AI Coding development tools (Claude, Codex, Kiro) 
• Strong analytical and problem-solving skills to break down complex problems, understand requirements, identify root causes to deliver reliable backend solutions and willingness to apply new technologies (leveraging AI) to enhance productivity. 
• Good communication skills and teamwork.

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

• Design, develop, and maintain scalable mobile applications for both smartphones and tablets, ensuring a seamless user experience across devices.
• Build high-performance, reliable, and scalable applications by applying best practices in mobile architecture, state management, networking, caching, and offline support.
• Collaborate with product, design, and engineering teams to deliver high-quality features that align with business objectives.
• Integrate analytics and monitoring solutions to measure user behaviour, application performance, and key business metrics.
• Own the end-to-end application release process, including build, testing, deployment, and publication to app stores.
• Ensure software quality through Test-Driven Development (TDD), automated testing, code reviews, and continuous improvement of engineering standards.

• 3–5 years of experience in mobile or full-stack application development
• Strong proficiency in Flutter and Dart
• Hands-on experience with Firebase services such as:
• Authentication
• Firestore / Realtime Database
• Cloud Functions
• Firebase Messaging
• Analytics / Crashlytics
• Experience integrating AI tools into applications
• Strong understanding of software engineering best practices and clean architecture
• Experience with Test-Driven Development (TDD)
• Knowledge of REST APIs and third-party integrations
• Experience publishing and maintaining applications on:
• Apple App Store
• Google Play Store
• Strong awareness of:
• Mobile application security
• Data privacy
• Secure authentication
• Strong focus on user experience (UX) and user-friendly design principles
• Familiarity with Git and CI/CD workflows

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates' information: 

By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.

Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.

Major responsibilities

• Design ,maintain and own SOPs across Longtail post graduation vendors

• Build and manage vendor handover and quality gates (Incubation → Growth)

• Design AI and tool-based workflows for vendor management and zombie recovery

• Translate commercial and analytics strategy into executable workflows

• Eliminate manual work and reduce cost-to-serve

• Ensure process consistency across 16 markets and hubs

• Build governance framework (controls, escalation matrices, audit loops)

Success metrics

• Reduction in manual work and handling time

• Process adoption and compliance

• Improvement in vendor experience and activation speed

• Cost-to-serve improvements

• % automation of key workflows

As a Sales CRM Controller & Process Specialist, you will serve as the primary contact for users and corporate teams (Sales, IT, and others) on all CRM topics related to sales processes. You will work closely with sales teams and system users to ensure process adherence, data quality, and operational efficiency. Acting as the link between business needs and technical solutions, you will maintain master data integrity, enforce corporate sales process standards, and proactively push automation initiatives that enhance sales performance across the organization.

We are looking for a professional with hands-on experience in CRM-enabled sales operations and process controlling, ideally within a B2B environment. Strong communication skills, a results-oriented and analytical mindset, and technical proficiency in Microsoft Dynamics 365, Power Automate or comparable workflow tools, Power BI, and Microsoft Excel are essential to succeed in this role.

Position description – Your fields of activity at a glance

• Ensure adherence to corporate sales processes within CRM; identify deviations, track resolution, and report on compliance KPIs to sales leadership
• Own pipeline data integrity: monitor stage progression, flag stale opportunities, and enforce entry/exit criteria across the sales funnel
• Maintain and govern core CRM master data (accounts, contacts, opportunities); run regular cleansing cycles and manage deduplication
• Design and deploy Power Automate flows to reduce manual CRM tasks — from opportunity updates and approval routing to activity reminders and data validation triggers
• Build and maintain dashboards tracking pipeline health, data quality scores, and process adherence; translate findings into actionable recommendations
• Act as the main contact for users and internal teams for all operational CRM questions, including user support, training, and documentation

MerchantSpring is building a dedicated commercial division focused on selling to brands and vendors across e-commerce marketplaces. We are looking for a Sales Development Representative who is skilled in outbound prospecting and enjoys a high degree of ownership.

You’ll work directly with senior leadership and our Account Executive to build the outbound engine for this market and shape how MerchantSpring sells to brands and vendors globally.

This role is ideal for someone excited to drive the sales funnel, deploy AI-powered workflows, and operate in a fast-growing international business.

Success in this role is measured by consistently generating 30 qualified meetings per month for the Brands and Vendors Account Executive. You'll be expected to proactively create opportunities and consistently generate pipeline rather than relying on inbound or warm leads.

In order to achieve this, you will:

• Prospect into brands, vendors, and e-commerce leads.
• Build targeted, high-quality accounts and contact lists.
• Research target leads: identify personas, buying signals, relevant outreach triggers.
• Write sharp messaging that generates responses and meetings.
• Deploy AI tools and automation to improve prospecting efficiency, quality, and outcomes.
• Maintain accurate CRM records and prospecting data.
• Share learnings and contribute ideas to the wider sales team.

• Proven SDR, BDR, outbound sales, or lead generation experience.

• Strong cold outreach skills across email, phone, LinkedIn, and other relevant channels.

• Experience using Apollo, HubSpot, or similar sales prospecting tools.
• Excellent written communication to write clear, relevant outbound messages.
• Confidence using AI tools or automation to improve productivity and results.
• Strong CRM discipline and attention to detail.
• Business-fluent English to communicate with clients across the USA, Europe, and APAC.
• Eligible to work in Malaysia.

Strongly Preferred:

• Experience working with e-commerce brands, vendors, marketplaces, agencies, or related technology, or an understanding of such ecosystems.
  An interest in SaaS, data products, brands, vendors, and the above relevant fields.
• Experience in mentoring or growing SDR teams.
• Entrepreneurial experience is a bonus, particularly for e-commerce, though not required.

• Help build a new commercial division from the ground up.
• Fast-tracked career pathways into leadership and scaling the SDR function.
• Collaborate cross-functionally to drive impact across the business.
• Join an international team with clients across the Americas, Europe, and APAC.
• Work from a modern co-working space on a hybrid basis.
• Competitive salary package and uncapped commission.

We are looking for a proactive and driven Project Engineer to join our growing team. In this role, you will be responsible for supporting the end-to-end execution of customer projects, from on-site installation and system readiness to post-deployment support.

You will work closely with customers and internal teams to ensure projects are delivered smoothly, safely, and on time. The role involves coordinating activities at customer locations, supporting system checks, documenting project progress, and building strong relationships with customer teams.

If you enjoy hands-on project work, collaborating with multiple stakeholders, and contributing to real-world solutions in a fast-paced start-up environment, this role offers a great opportunity to grow and make an impact.

The key responsibilities includes:

• Project Planning & Execution

• Lead end-to-end delivery of robotics and automation projects across Southeast Asia, ensuring successful deployment and customer acceptance.
• Develop and manage project schedules, milestones, budgets, resources, and deliverables.
• Coordinate installation, commissioning, and activation activities at customer sites in collaboration with engineering and deployment teams.
• Ensure projects are executed according to agreed scope, timelines, quality standards, and customer requirements.
  

• Stakeholder & Customer Management

• Serve as the primary point of contact for customers throughout the project lifecycle.
• Build strong relationships with customer operations, engineering, and maintenance teams.
• Facilitate effective communication between customers, vendors, and internal stakeholders.
• Manage project expectations, escalations, and change requests proactively.
  

• Technical Project Oversight

• Oversee system integration, testing, commissioning, and Site Acceptance Testing (SAT) activities.
• Support technical decision-making and coordinate resolution of issues related to AMRs, robotics software, navigation systems, PLCs, and automation infrastructure.
• Ensure compliance with safety regulations, operational requirements, and industry standards.
• Review deployment documentation, commissioning reports, checklists, and acceptance records to ensure quality and completeness.
  

• Risk & Quality Management

• Identify project risks, dependencies, and potential operational challenges early and implement mitigation plans.
• Monitor project performance and drive corrective actions to maintain delivery schedules.
• Ensure high-quality, predictable project outcomes and continuous improvement across deployments.
• Escalate critical safety, technical, or operational concerns and coordinate resolution with relevant teams.
  

• Cross-Functional Leadership

• Collaborate closely with engineering, software, product, operations, and commercial teams to ensure successful project execution.
• Coordinate knowledge transfer activities, version upgrades, and deployment readiness reviews.
• Support smooth project handover to customer support and operations teams during hypercare and post-deployment phases.
• Prepare and present regular project status reports highlighting progress, risks, challenges, and resolutions.
  

• Regional Support

• Support deployments and customer engagements across Singapore, Malaysia, Indonesia, and other regional markets as required.
• Travel domestically and internationally to customer sites for project execution, stakeholder meetings, and critical deployment activities.

• Bachelor's degree in Computer Science, Robotics, or a related field
• 5 to 8 years of experience in robotics, automation, or industrial systems
• Solid understanding of robotic systems including actuators, sensors, and control systems
• Proficiency in ROS (Robot Operating System) and Python programming
• Strong hands-on technical skills including mechanical assembly, soldering, and crimping
• Strong critical thinking and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to thrive in dynamic, fast-paced, collaborative environments
• English mandatory; Mandarin an advantage
• Willingness to travel extensively (70% field / 30% office)

• Competitive salary
• Comprehensive health benefits package
• Hustle of a young startup, always something to do and something to improve
• Opportunities for professional development and growth into management roles
• Collaborative and inclusive work environment

Role is opened in Poland. 

Unit4 Global Cloud Operations Team is seeking a skilled Security Operations Engineer to join our international team. As part of this dynamic team, you will play a key role in maintaining the security and integrity of our cloud infrastructure and environments. You will monitor security systems, analyze threats, and manage security incidents from detection through resolution, ensuring a robust defense against emerging threats.

Key Responsibilities:

• Continuous Monitoring: Continuously monitor cloud environments for potential security threats.
• Threat Analysis: Analyze security alerts and logs to identify suspicious activities.
• Incident Response: Lead response efforts during security incidents, including containment, eradication, and recovery.
• Investigation: Investigate security breaches and identify root causes.
• Post-Incident Review: Conduct post-incident analysis to suggest improvements.
• Documentation: Document security incidents and maintain detailed records.
• Customer Incident Handling: Act on security incidents reported by customers or identified proactively.
• Policy Adherence: Follow established security policies and procedures.
• System Maintenance: Monitor and maintain security systems such as firewalls, intrusion detection and prevention systems, and SIEM systems.
• Preventative Measures: Implement security measures to prevent future incidents.
• Staying Current: Stay up-to-date with the latest security trends and technologies.

The Senior Network Engineer/Lead is responsible for designing and implementing solutions that compliment a dynamic, always growing and evolving global network for one of the leading organizations in financial services. You will bring a unique perspective to a team that adapts and maintains a secure and reliable network hosted across both cloud and office/site network infrastructure. 

Although the core focus of this role will be to act as a Network Engineer with a solid understanding of Network & IT Infrastructure Fundamentals including protocols, switches, routers/firewalls, it will also include exposure to experience operating within Azure & AWS cloud tenants. You will design and manage the local and wide area networks of our organization to ensure maximum up time for our users.

Reporting to the Director, IT, Infrastructure, you will:

• Design and Architect Networks

  Develop secure, scalable, and highly available network architectures using technologies like VPNs, VPCs, virtual networks, and load balancers.

• Cloud Network Management

  Provision, configure, and manage cloud-based network resources across platforms such as AWS, Azure, and Cisco Meraki.

• Network Security Implementation

  Enforce robust security measures including firewalls, intrusion detection systems, encryption, and compliance with industry standards.

• Performance Monitoring and Troubleshooting

  Continuously monitor network performance, diagnose issues, and optimize for stability, availability, and efficiency.

• Hybrid Network Integration

  Seamlessly connect cloud environments with on-premises infrastructure using secure methods like VPNs.

• Automation and Scripting

  Leverage automation tools and scripting languages to streamline network operations and reduce manual tasks.

• Disaster Recovery and Continuity Planning

  Manage backup strategies, disaster recovery protocols, and ensure business continuity for network systems.

• Documentation and Compliance

  Maintain accurate and up-to-date documentation of network configurations, operational procedures, and compliance records.

• Stakeholder Communication and Collaboration

  Collaborate with IT teams and stakeholders, providing clear updates on incidents, maintenance, and project progress.

• Continuous Learning and Innovation

  Stay current with emerging technologies and trends, recommending improvements to enhance network infrastructure.

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence.

We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions.

You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in Node.js, TypeScript, React, PostgreSQL, and MongoDB (or another database systems).
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS CloudWatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Experience using Jira or a similar ticketing/support tool.
• Ability to leverage AI coding assistants to boost overall productivity like investigating issues and automating repetitive support tasks.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.
We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes

What you’ll need to bring to the party 

• Successful candidates will play a major part in SDLC and provide support to internal system users.
• Be a highly respected member of the team capable of supporting complex technical issues.
• Be a key driver in our team by actively collaborating with the team, supporting the development of, and executing the strategy to mature support.
• A focus will also be placed on driving system improvement and operational efficiencies.
  
  What you’ll be doing 
• Involve in R&D, design, implementation, integration, testing and deployment of software application
• Conducts, leads and coordination a specific application module development activity
• Conducts technical analysis and design of application module & database
• Provides technical expertise and guidance to developers
• Ensure module developed meets the architecture and standard set forth, including conducting code reviews, unit testing and integration testing
• Continuous process improvement

 More about you 

• Must possess a Degree / Advanced Diploma in Computer Science or equivalent. Seniority will be commensurate with relevant experience and qualifications.
• At least 2-3 years’ experience in systems design and the implementation of software.
• Strong proficiency in modern front-end technologies, including HTML, CSS, JavaScript, and jQuery, along with back-end skills in PHP and MySQL.
• Familiarity with AWS services is also required.
• Experience with CodeIgniter, and MVC architecture
• Experience on developing Restful API with XML / JSON.
• Good understanding of Agile, SCRUM, SDLC and software design concepts.
• Familiarity using AI tools for coding help, documentation, or automation is a plus.
• Familiar with GIT versioning control, branching strategies, and code reviews.
• Knowledge in JIRA / Bitbucket / Jenkins / Static Code Security are an advantage.
• Understanding security principles & best practices (e.g., OWASP Top Ten) in web application development.
• Experience writing unit tests and integration tests (xUnit or similar).
• Strong skills in testing, debugging, and troubleshooting.
• Strong analytical thinking, problem‑solving, and willingness to learn.
• Good communication and teamwork skills.
• Ability to work independently when required, with proper guidance.
• Ability to deliver under pressure and tight deadlines.

We are looking for a skilled, passionate, and highly motivated IT Product Engineer to be involved in full Systems Development Life Cycle and provide support to the system users.

We require individuals who are strong believers in continuous improvement and are constantly driven to bring about positive change to processes