Total 14,454 module manager job vacancies in Australia

Key Responsibilities:

Operational & Service Management:

- Oversee daily food service operations, ensuring smooth workflow and timely service.

- Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.

- Ensure food quality, presentation, and portion control meet company and regulatory standards.

- Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).

- Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training:

- Hire, train, and supervise kitchen and front-of-house staff.

- Schedule and assign shifts to ensure adequate coverage during peak hours.

- Conduct performance evaluations and provide ongoing coaching and feedback.

- Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance:

- Ensure excellent customer service and handle customer complaints promptly.

- Monitor customer feedback and implement service improvements.

- Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control:

- Oversee food purchasing, inventory management, and stock control to minimize waste and costs.

- Develop budgets and monitor financial performance, including cost control and revenue growth.

- Negotiate supplier contracts and maintain good relationships with vendors.

- Implement portion control and waste reduction strategies.

Compliance & Safety Management:

- Ensure adherence to all food safety, hygiene, and workplace safety regulations.

- Conduct regular health and safety audits and staff training.

- Stay up-to-date with industry regulations and implement necessary changes.

Technology & Process Improvement:

- Utilize POS systems, digital ordering, and inventory management tools.

- Analyze operational data to improve efficiency and service speed.

- Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

- Proven experience in food service management, restaurant operations, or institutional dining.

- Strong leadership, organizational, and problem-solving skills.

- Knowledge of food safety regulations (HACCP, ISO).

- Excellent communication and interpersonal abilities.

- Ability to work in a fast-paced, high-pressure environment.

- Proficiency in restaurant management software, POS systems, and scheduling tools.

Key Responsibilities:

Operations & Process Management:

- Oversee day-to-day business operations to ensure efficiency.

- Develop, implement, and improve operational policies and procedures.

- Ensure compliance with company policies, industry regulations, and safety standards.

- Identify and resolve operational challenges to enhance business performance.

Strategic Planning & Business Growth:

- Assist in setting and executing business objectives and strategic goals.

- Analyze operational data to identify areas for improvement.

- Work with senior management to optimize company resources and drive growth.

- Implement best practices to increase productivity and profitability.

Team Leadership & Workforce Management:

- Supervise, mentor, and train employees to enhance performance.

- Set clear objectives and track team performance.

- Foster a positive work environment that promotes teamwork and accountability.

- Handle staffing issues, including recruitment, training, and performance evaluations.

Financial & Budget Management:

- Assist in budgeting, forecasting, and financial planning.

- Monitor operational expenses and identify cost-saving opportunities.

- Ensure that financial targets and key performance indicators (KPIs) are met.

Stakeholder & Customer Relations:

- Maintain strong relationships with vendors, clients, and partners.

- Address customer concerns and ensure a high level of service delivery.

- Negotiate contracts and agreements to benefit the company.

Technology & Process Improvement:

- Implement and manage operational technology and software.

- Streamline workflows to improve efficiency and reduce costs.

- Stay updated with industry trends and incorporate best practices.

Qualifications & Skills:

- Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).

- Proven experience in operations management or a similar leadership role.

- Strong leadership, problem-solving, and decision-making skills.

- Excellent communication and interpersonal abilities.

- Proficiency in operations management software and data analysis tools.

- Ability to manage multiple priorities and work in a fast-paced environment.

WhatsApp resume @ +65 8838 7279

• Responsibilities:
• Able to handle inside sales calls and enquiries, quotations, documentation and engineering drawings
• Sales Presentation to customers
• Prepare tender documents
• To receive and monitor inquiries systematically from regular customers
• Respond promptly and efficiently to Customer requests
• Work closely with Operations team, coordination of delivery schedules towards meeting the customers’ order requirement and be involved in dealing with quality issues
• Prepare design, layout, general arrangement, detailed drawings and other documentation
• Understanding, applying and communicating concepts behind RCU system
• Technology and their implementation in our solutions to clients
• Development of customer support materials such as technical manuals, application briefs and product data sheets for new and existing products
• Liaise with main contractors and suppliers

Requirements:

• Diploma in Electrical
• Ability to converse fluently in English and Mandarin
• Excellent presentation, oral and written communication skills
• Independent, articulate and strong technical knowledge is desired
• Experience in providing engineering services to the hospitality industry is an advantage
• Hotel Room Control Unit (RCU)

• Determine the management plans, policies and business objectives related to the management of the Company and responsible for the implementation and achievement of results. 

• Coordinate the sales, market development, research and development as well as product operations in the Company. 

• Establish and improve the Company's organizational and work system. Responsible for creating an efficient organizational team and building good communication channels. 

• Coordinate the relevant internal/external work relationships, maintain and enhance the Company's brand image and reputation. 

• Responsible for the formulation of the management department's business plan according to the strategic objectives proposed by the group headquarters and oversee the implementation to ensure the completion of the annual business tasks. 

• Pay close attention to the analysis and research of market information as well as product innovation and enhance market adaptability and competition. 

Requirements: 

• Bachelor degree and above in Supply Chain Management, Business Management and/or equivalent. 

• At least 2-3 years’ experience in the LNG industry. 

• Solid and proven track records in the Asia region focusing on LNG infrastructure development, gas-to-power, engineering consulting, oil & gas trade, EV and EV charging. 

• High level of business awareness and acumen. 

• Good knowledge of the intricacies of financial and business management. 

• Excellent Leadership, communication, organisational, analytical and problem-solving skills. 

• Strong crisis management and conflict mediation skills. 
  

  
  

Elemental Manpower Solution Pte Ltd | EA License No: 22C1236 
EA Personnel Name: Jeryn Lee | EA Personnel No: R22109650 

Job Responsibilities:

1. Serve as the Manager-in-Charge for comprehensive maintenance and refurbishment project of a corporate client’s fleet of 200+ vehicles and equipment operating within Changi North.

2. Provide fleet engineering services, including reviewing and monitoring reliability, failure causes, asset condition, and initiating reliability improvements and updates to maintenance schedules and plans.

3. Conduct regular maintenance-related training and instructions for staff, covering vehicle systems, maintenance procedures, fault rectification, troubleshooting, and updates to technical documentation.

4. Develop and propose initiatives to digitalise maintenance services, such as:

   • Digitisation of technical manuals for easy reference

   • Condition monitoring and preventive maintenance initiatives

Job Requirements:

• Preferably hold a valid Singapore Class 3 Driving License
  

• Hold an Engineering Degree or equivalent

Responsibilities:

• Overall project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations;
• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets;
• Coordinate internal resources and third parties/vendors, such as Consultants and Sub-Contractors/Suppliers for the flawless execution of the project;
• Ensure project to be delivered on time, within scope and budget;
• Ensure project to be executed in accordance with approved plans/drawings, contract specifications and regulations;
• Ensure resource availability and allocation;
• Develop detailed planning to monitor and tract progress;
• Manage changes to projects’ scope, schedule and costs using appropriate verification techniques;
• Perform risk management to minimize project risks;
• Measure project performance using appropriate tools and techniques;
• Create and maintain comprehensive project documentation;
• Responsible for all construction site matters including and not limited safety and other compliance maters;
• Report to Management as needed;
• Any other duties that may be assigned.

Requirements:

• Minimum Degree in Civil Engineering/Project Management/Building or its equivalent, recognised by the PE Board or qualification acceptable to the Commissioner of Building Control as eligible for application as a Resident Engineer
• Minimum 12 years' relevant experience as Contractor, and must have hold appointment as Project Manager previously in managing Institutional, Commercial or Laboratory projects; at least 8 years of experience in managing design and construction of high-rise buildings of at least 100m high, complexity and nature of work of similar scale.
• Excellent written and verbal communication skills

The Outlet Manager is responsible for the efficient operation and performance of the assigned outlet. This includes managing day-to-day operations leading the team, maintaining service and product standards and achieving financial targets while ensuring a consistently high level of customer satisfaction.

Key Responsibilities

A. Operations & Compliance

• Oversee the daily operations of the outlet to ensure operational efficiency and service excellence.
• Ensure full compliance with health, safety, and food hygiene regulations, including all SFA requirements.
• Execute outlet-level marketing activities, promotions, events, and bookings in alignment with brand plans.

B. Team Leadership & Training

• Manage outlet staffing needs including hiring, rostering, and performance development.
• Conduct on-the-job training and coaching to uphold service and product standards.
• Foster a positive and professional team culture to drive motivation and accountability.

C. Product, Service & Customer Experience

• Maintain consistent food and beverage quality aligned with brand standards.
• Uphold high levels of customer service and promptly manage feedback and inquiries across all channels.
• Address and resolve service issues to ensure customer satisfaction and loyalty.

D. Financial & Inventory Management

• Take full accountability for outlet P&L, operating costs, and budget adherence.
• Manage stock ordering, receiving, and storage, ensuring accurate inventory levels.
• Coordinate with suppliers and internal departments for timely replenishment and operational support.

Requirements

• Proven leadership experience in F&B or hospitality operations.
• Strong people management and communication skills.
• Solid understanding of food safety and hygiene practices.
• Financial acumen with ability to manage costs and interpret P&L reports.
• Service-oriented with a passion for delivering great customer experiences.
• Familiar with POS systems and basic operational software tools.

Job Summary:

The Product Manager will play a pivotal role in driving the success of our software product offerings. This position is responsible for designing, developing and managing capabilities for a specific networking software from product definition and planning through production, release and end of life. Serves as the central resource with design, process, manufacturing, test, quality and marketing as the product(s) move to production and distribution.

Essential Duties and Responsibilities:

• Leads, defines and develops features within Allied Telesis’ software products.
• Develop and maintain a comprehensive product roadmap that aligns with business objectives and market demands.
• Work closely with engineering and design teams to prioritize, define and deliver impactful product features.
• Lead the product launch process, coordinating with marketing, sales, and engineering teams to ensure successful execution.
• Conduct market research and competitive analysis to inform product positioning and identify opportunities for innovation.
• Collaborate with Sales and Marketing to drive product adoption, engagement, and revenue growth.
• Monitor product performance metrics and customer feedback to drive continuous improvement and inform future product iterations.

Requirement

• Bachelor in Electrical Engineering, Computer Science or Computer Engineering
• 5+ years experience in product management or related field.
• Proven track record for building, launching, and maintaining high-scale, successful products.
• Strong knowledge of ML models and passion for building AI focused tools.
• Experience creating and managing global product roadmaps, ensuring consistent execution of the product life cycle from concept to launch
• Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups.
• Excellent verbal and written communications skills and ability to convey a product strategy to partners and senior leaders.
• Engineering background is an advantage.

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big - Be visionary, strategic, and open to innovation

Build great things - Work in service of our users, always improving and pushing higher

Operate like an owner - Take responsibility with bold decision-making and bias for action

Win like a sports team - Be trusting and collaborative while empowering others

Learn and grow fast - Never stop learning and iterate fast

Share our passion - Share ideas and practice enthusiasm and joy 

Be user obsessed - Empathetic, inquisitive, practical

About the role:

At Goodnotes, we're on a mission to create the best medium for human and AI collaboration. You will join a talented, distributed Growth Marketing team across Europe and Asia, looking after ASO, Performance Marketing, and CRM. You will work alongside other marketers, designers, and the wider Goodnotes team to acquire new users.

As our User Acquisition Manager, you will own the execution of our paid acquisition program across global markets — managing campaigns, measurement infrastructure, and experimentation. This role sits within a structured capital allocation framework - you’re expected to understand and contribute to market-level unit economics (payback windows, LTV/CAC, ROAS by market) that determines where we invest, not just how individual campaigns perform. You’ll work closely with Data Science, Product, and the broader Marketing team.

This role will initially be offered as a 1 year fixed-term contract

This is the role for you, if you’re excited to work on the things listed below:

• Plan, launch, and optimize paid campaigns across Google Ads, Apple Ads, Meta Ads, and other platforms — driving efficient user growth across global markets
• Own market-level unit economics reporting — tracking 1Y ROAS, payback period, and LTV/CAC — and translate insights into concrete optimization decisions
• Manage our MMP setup (Appsflyer or equivalent) and partner with Data Science on attribution models, including SKAdNetwork and multi-touch attribution
• Design and run incrementality measurement via geo holdout tests with Data Science
• Manage budgets within defined guardrails, reallocating capital across markets based on performance thresholds and pausing investment where markets fall below hurdle rates
• Drive a structured experimentation pipeline across ad platforms, from hypothesis through to verdict and next action

The skills you will need to be successful in the above:

• 4+ years of hands-on experience in user acquisition, with proven success scaling paid programs across global markets
• Hands-on expertise in Google Ads, Apple Ads, Meta Ads and other platforms (eg. TikTok, Snapchat)
• SaaS or app-based experience is a plus but not required
• Strong analytical skills, including experience working with attribution models, MMP platforms (Appsflyer preferred), and incrementality measurement
• Experience operating within a capital allocation framework — understanding market-level unit economics, not just campaign-level KPIs
• Excellent communication skills, with the ability to translate data into decisions for cross-functional stakeholders

Interview process:

• An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• Role-specific interview to discuss your skillset further in detail and to complete a live assessment
• Hiring Manager interview: A call with your hiring manager — the person you'll work with day to day. You'll discuss how the role operates, how they'll support your development, and what success looks like during this engagement.
• Panel interview – A meet the team call with 2 or 3 GoodPeople you’d be working closely with at Goodnotes

What’s in it for you:

• Customized Growth & Wellness Budgets: We provide dedicated stipends for the things that keep you at your best, including noise-canceling headphones for deep focus, professional training, personal development, and health and wellness activities.
• Global Connectivity: While we embrace flexible work, we love seeing each other. We provide sponsored visits to our beautiful office locations to foster face-to-face collaboration.
• Company-Wide Offsites: Once a year, we gather the entire global team in person to celebrate our wins, align on our vision, and build lasting connections.
• Comprehensive Health Coverage: Your well-being is our priority. We offer premium medical insurance for you and your dependents to ensure peace of mind for your whole family.

Aeqon is an enabler for the ICT (Information and Communication Technology) and Security industry in Southeast Asia, with 4 primary business verticals. It encompasses a myriad of products, technologies and professional services. 

We principally focus on the delivery of high quality wired-line and wireless cable products, as well as building data centre infrastructure, and providing innovative and resilient homeland security solutions. Aeqon also operate a Neutral Host business - building high-availability advanced digital infrastructure solution to meet telco companies' wireless coverage and capacity needs. 

Aeqon strives to overcome challenges and evolve to build next-generation technologies. 

To view our comprehensive offerings, do visit our website at https://www.aeqon.com.sg/

The Role

The incumbent is responsible for achieving sales targets and margins, be involved from initiation to completion of sales cycles; with particular focus on maintenance sales, the incumbent will ensure high level of client engagement and identify development potential in existing accounts. Good customer management, strong communication skills and being willing to work in a team are key to the success of this role.

Responsibilities:

• Achieve sales targets and margins by generating recurring maintenance / variation orders through both existing and ongoing projects. The sales leads may come from referrals or tendering platforms such as Gebiz and Sesami. Preparation of sales presentations and provision of all sales related reports.
• Sales closure through new projects by providing sound technical solutions and advice to clients upon review of tender documents. Incumbent will be required to work closely with vendors and internal pre-sales team on this aspect of the role.
• Involved in sales initiation to completion by following up on business opportunities via email/ sales presentations, qualifying potential, provision of relevant quotes to clients promptly and follow through of sales cycle to ensure smooth completion.
• Increase client engagement by following up proactively on enquiries, identifying clients’ needs, working closely with pre-sales consultants to build long term relationships with clients and maintain continuous businesses with existing and new clients.
• Maintain high customer satisfaction by striving for excellent customer service in terms of technical and sales aspects, resolving issues arising from technical issues, logistics issues such as shipment delays to facilitate smooth transactions of clients’ requirements.
• Identify development potential in accounts by studying the current business and project needs, be constantly updated on products entering the market and participating or self-initiate marketing events or promotions & par.

Requirements:
Essential:

• Diploma in any discipline or its equivalent
• 5 working years minimum with sales related background
• Ability to continuously develop prospects, leads, and new sales opportunities
• Strong interpersonal, customer management and communication skills
• A good team player with the ability to multi-task
• Outspoken and people-orientated
• Driven, self-motivated and ability to work independently
• Proficient in Microsoft Office (Word, Excel and PowerPoint)

Preferred:

• Experience / knowledge in security systems or related industry will be an added advantage
• Preferably possess own vehicle

Job Summary

The Business Development Manager leads the company’s growth strategy by securing new business, developing partnerships, expanding market presence, and managing key client relationships to drive revenue and achieve long-term objectives.

Responsibilities

• Develop and implement business development strategies aligned with company growth objectives to drive revenue and market expansion
• Analyze market trends, competitor activities, and industry developments to identify new business opportunities and mitigate risks
• Formulate annual business plans, sales forecasts, and revenue targets to guide strategic decision-making
• Advise senior management on market expansion opportunities and strategic investments based on data-driven insights
• Acquire new corporate clients and expand existing accounts through targeted business development initiatives
• Identify and develop new business channels, strategic partnerships, and commercial opportunities to enhance market presence
• Negotiate high-value contracts, commercial agreements, and service partnerships to secure profitable deals
• Establish pricing strategies and service offerings to improve profitability and competitiveness in the market
• Build and maintain strong relationships with key decision-makers, stakeholders, and strategic clients to ensure long-term retention
• Conduct regular business reviews with major clients to identify opportunities for service enhancement and account growth
• Resolve complex commercial issues by negotiating mutually beneficial solutions that maintain client satisfaction
• Lead, supervise, and mentor business development executives, sales personnel, and account management staff to improve team performance
• Set performance objectives, monitor productivity, and conduct evaluations to foster a high-performance culture focused on growth and client service excellence
• Review and approve business proposals, tenders, quotations, and contractual agreements ensuring compliance with company policies and regulations
• Assess financial viability and profitability of business opportunities before approval to minimize risk
• Manage contract renewals and strategic account negotiations to sustain business continuity
• Collaborate with recruitment, operations, finance, and HR departments to ensure service delivery aligns with client requirements and contractual commitments
• Coordinate manpower planning and resource allocation to support business expansion initiatives
• Ensure business activities comply with Singapore laws, MOM regulations, employment standards, and company policies
• Monitor contractual obligations and business risks, maintaining proper documentation and reporting for management review
• Represent the company in commercial negotiations and business meetings within authorized limits
• Recommend and approve business development initiatives and pricing structures within approved budgets

Required competencies and certifications

• Proven track record in generating revenue growth and securing major corporate accounts
• Experience managing teams and overseeing commercial operations
• Strong understanding of business strategy, contract negotiation, and client relationship management

Preferred competencies and qualifications

• Bachelor’s Degree in Business Administration, Marketing, Management, Human Resources, or related discipline
• Minimum 5 years of relevant experience in business development, sales management, account management, or corporate partnerships
• Experience in the recruitment, staffing, employment agency, or manpower industry

Wealth Management Consultant(Investment)

BENEFITS

• Competitive compensation package(Monthly allowance + Commission + Incentives + Quarterly Bonus + Year End Bonus)
• Various incentive trips
• Build a growing stream of recurring income
• Professional development and Mentorship to break barriers

ROLE

Become a part of our team and start a fulfilling career where you'll make a real difference in the lives of your clients. We are dedicated to delivering exceptional financial guidance and services, empowering our clients to reach their financial goals and ensure a secured future.

If you love making a positive impact and enjoy working in a client-focused environment, this is the opportunity for you.

RESPONSIBILITIES

1. Client acquisition through various prospecting strategies.

2. Review prospective/existing client portfolio.

3. Propose solutions and planning for client investment and insurance needs.

4. Client management and retention.

5. Attend and respond to customer queries professionally.

6. Service and review financial portfolios in maintaining a long-term customer relationship.

REQUIREMENTS

· Diploma or Degree from a recognized institution in any field

· Passionate to make a difference

· Adventurous, driven with entrepreneurial spirit; creative problem solver with an open mind

· Outspoken with excellent communication & interpersonal skills

· Equally motivated by working independently as well as collaborating in a team

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

Kelvin (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

1.     Project planning and coordination, coordinate with architects, engineers, subcontractors, suppliers and clients

2.     Execution and monitoring of site progress against schedule and provide regular updates to stakeholders

3.     Attend to any resident feedback regarding the project matters

4.     Preparation monthly progress report update and attend monthly progress meetings with consultants and clients

5.     Ensure compliance with local building codes, regulations, and environmental requirements, enforce health and safety procedures and protocols.

6.     Other ah-hoc duties as assigned

Job Responsibilities:

1.   Operational Oversight & Execution

·     Oversee and support Facilities Manager on daily facilities operations across multiple client sites.

·     Manage facilities, predictive, and corrective maintenance programs for M&E, HVAC, electrical, plumbing, and building services.

·     Ensure service levels and KPIs are met, with prompt escalation and resolution of technical issues.

·     Oversee incident management, emergency response, and business continuity planning.

·     Monitor site inspections, audits, and contractor performance for compliance and quality.

·     Conduct fire drill and table-top exercise annually

2.   Client Relationship Management

·     Build and maintain strong, trusted partnerships with key client stakeholders.

·     Address escalations, resolve disputes, and ensure a high level of client satisfaction.

·     Proactively propose value-added FM solutions and continuous improvements.

3.   Contract & Service Delivery

·     Translate client FM requirements into deliverable service solutions.

·     Monitor KPIs, SLAs, penalties/service credits, and ensure contractual obligations are fulfilled.

·     Prepare reports, dashboards, and performance reviews for clients and senior management.

4.   Business & Account Development

·     Identify opportunities for contract renewals, upselling, and cross-selling FM services.

·     Work with senior management to design and implement account growth strategies.

·     Expand scope of services (e.g., sustainability, energy management, asset lifecycle).

5.   Business Development & Tender Support

·     Provide technical input to tender submissions, bids, and sales presentations.

·     Participate in site show round with prospective clients.

·     Collaborate with sales teams to improve tender win rates.

6.   Financial & Budgetary Control

·     Prepare and manage budgets for assigned projects.

·     Monitor financial performance, analyse cost variances, and ensure profitability targets are achieved.

7.   Compliance & Statutory Requirements

·     Ensure client sites comply with statutory and regulatory requirements (fire safety, WSH, MOM, environmental).

·     Lead audits, inspections, and ensure timely reporting.

8.   Vendor & Team Management

·     Manage vendor selection, contract negotiations, and SLA performance reviews.

·     Lead, mentor, and develop site teams (engineers, supervisors, technicians).

·     Promote training, succession planning, and continuous improvement.

Job Requirements:
- Strong balance of operational excellence and business acumen.

- Proven client engagement, negotiation, and presentation skills.

- Leadership ability with experience managing large, multi-site FM teams.

- High level of initiative, problem-solving, and crisis management.

- Bachelor’s degree in Engineering, Facilities Management, Building Services, or related field.

- Minimum 3 years of experience in facilities management.

- Strong track record in contract management, client servicing, and account growth.

- Experience in tender support, solution design, and commercial development within an FM contractor environment.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.

What you’ll do

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
  
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
  
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
  
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
  
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
  
• Maintain oversight of operational vendor performance related to risk.
  
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
  
• Define and manage core metrics, SLAs, and performance of the organization.
  
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
  
• Ensure risk management efforts do not compromise the user experience. 
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
  
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.
  
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
  
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.
  
• Passion for delivering a user-centric experience while effectively managing risk.
  

Preferred qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
  
• Strong proficiency sourcing and analyzing data using SQL.
  
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
  
• Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.