Lead and manage the daily operations of a full-service restaurant/ cafe, ensuring exceptional food quality, service standards, and operational efficiency.

Responsibilities

Lead and manage overall restaurant operations in line with company standards and regulatory requirements, ensuring smooth day-to-day performance and prompt resolution of operational issues.

• Oversee kitchen operations — oversee food preparation, cooking, and plating to ensure consistency with standard recipes, portion sizes, and presentation quality. Conduct regular tastings and collaborate on menu innovation.
• Drive business performance by managing budgets, monitoring sales, analysing monthly results, and recommending actions to achieve profitability targets.
• Deliver excellent guest experience by handling feedback and complaints professionally to maintain high customer satisfaction.
• Coordinate customer flow — manage reservations, seating, and waitlists efficiently to optimize turnover and reduce waiting times.
• Oversee inventory and cost control for both kitchen and front-of-house, ensuring accurate stock management, proper storage, and minimal wastage.
• Ensure compliance with all food safety, hygiene, and workplace health regulations at all times.
• Build and lead a high-performing operations team by cultivating a culture of learning, feedback, and resilience. Coach team members to adopt a growth mindset, pursue development opportunities, and take ownership of their growth and performance.

Job Requirements

Requirements

• Diploma or Certificate in Food & Beverage Management, Culinary Arts, or a related field preferred
• 5–8 years of F&B experience, including at least 5 years in a supervisory or managerial role.
• Strong hands-on culinary skills; prior experience in Japanese cuisine is highly preferred.
• Good knowledge of premium ingredients, diverse cooking techniques, and complex flavour profiles.
• Proficient in computer applications (MS Word, Excel).

About GARUDAN ENGINEERING PTE. LTD.

GARUDAN ENGINEERING PTE. LTD. is a Singapore-based company incorporated on August 2, 2020. Its principal activity is the installation of fire protection and security alarm systems. Its secondary activity is general contracting in building construction.

Company Information

GARUDAN ENGINEERING PTE. LTD. (the "Company") The Company is a Local Company and it's current status is Live Company.

The company was registered / incorporated on 02 August 2020 4 years 8 Months ago

The address of this company registered office is 50 PLAYFAIR ROAD #05-02 NOEL BUILDING SINGAPORE 367995 located at NOEL BUILDING

The company principal activity is INSTALLATION OF FIRE PROTECTION AND SECURITY ALARM SYSTEMS.

The company secondary activity is GENERAL CONTRACTORS (BUILDING CONSTRUCTION INCLUDING MAJOR UPGRADING WORKS).

An Administration Manager is responsible for overseeing all aspects of a company's administrative operations, ensuring efficient and smooth daily office functions. He manage administrative staff, plan processes, and often represent management in communication with employees or third parties.

Key Responsibilities:

• Staff Management: Hiring, training, coaching, and managing administrative staff.
• Process Improvement: Developing, improving, and implementing administrative policies and procedures.
• Office Operations: Overseeing daily office activities, including facilities management, equipment, and supplies.
• Financial Management: Managing budgets, reviewing expenses, and ensuring financial compliance.
• Information Flow: Organizing the flow of information within the company, including communication and reporting.
• Strategic Planning: Participating in strategic planning related to administrative operations and supporting management's goals.
• Performance Evaluation: Evaluating the performance of administrative staff and providing feedback.

Skills and Qualifications:

• Leadership and Management: Proven experience in leading and managing teams.
• Organizational Skills: Strong organizational and time management abilities.
• Communication Skills: Excellent written and verbal communication skills.
• Analytical Skills: Ability to analyze problems and develop solutions.
• Problem-solving Skills: Strong problem-solving and decision-making skills.
• Computer Literacy: Proficient in using Microsoft Office and other relevant software.
• Understanding of Administrative Procedures: Knowledge of office management procedures, departmental policies, and legal requirements.
• Familiarity with Financial and Facilities Management: Understanding of financial and facilities management principles.
• Education: Bachelor's degree in business administration or a related field is often preferred.

In essence, an Administration Manager is a key player in ensuring the smooth and efficient functioning of a company's administrative operations. They are responsible for managing staff, processes, and resources to support the overall goals of the organization.

• Prepare detailed cost estimates and feasibility studies for new projects
• Develop and maintain project budgets and cost plans
• Prepare bills of quantities and assist with tendering processes
• Review and evaluate contractor submissions and quotations
• Monitor and control project expenditures and identify cost-saving opportunities
• Conduct valuation of work done and approve progress payments
• Maintain accurate records of project costs and update management reports
• Advise on contractual and procurement matters
• Assist with final accounts and financial close-out of projects
• Collaborate with project teams, clients, and contractors to ensure smooth project execution

Requirements:

• The QS shall possess a relevant Degree / Diploma from a recognised establishment and preferably be a registered member with the Singapore institute of Surveyors and Valuers. The QS shall also have at least 3 continuous years of relevant working experience.
• Prepare cost estimation (including verifying subcontractors’, vendors’, specialists’ submissions), endorse and ensure timely submission to the Employer Representatives for approval
• Prepare financial projection and carry out budgetary and expenditure control of Contractor’s works;
• Prepare Contractor’s monthly payment claims and final account for the Contract and ensure timely and complete submissions to the Employer Representatives for payment, including all supporting documents and evidence
• Evaluate and carry out site measurements where necessary, with claims for Work Orders
• Compile all payment claims, interim certificates, Work Orders and invoices and ensure timely submission to the Employer Representatives for payment;
• Review and prepare specifications, evaluate, and recommend tender submissions and carry out contract documentation where required by the Superintending Officer or Employer Representatives;
• Evaluate and verify that “star rate items” before the start of works, are reasonable and in accordance with fair market prices for the Superintending Officer or Employer Representative acceptance; and
• Collate all-star rates and quotation rates, analyse, and review them to feed forward for future procurement.

Job Description:

1. Coordinating the activities onsite to achieve project planning, quality goal and safe execution

2. To ensure subcontractor/vendor perform the work according to the project requirement includes but not limited to project specification, classification rules, mandatory regulation and good industry practices

3. Close communication with owner reps and classification surveyor to resolve any technical issue arisen in the construction execution phase

4. Monitor the performance of the subcontractor and supplier, taking necessary action to resolve the quality and safety related issues, including but not limited to re-training, fines, dismissal of the person involved

5. Provide the lesson learn report to prevent the recurrence of the non-compliances

6. Provides the production planning to ensure the construction activities are carried out in the right sequence and minimized the rework

7. Coordinate all onsite activities to ensure project milestones are achieved while maintaining uncompromising standards for quality and safety.

8. Ensure all subcontractors and vendors adhere strictly to project specifications, Classification Society rules, mandatory regulations, and established industry best practices.

9. Maintain proactive communication with Owner Representatives and Class Surveyors to identify and resolve technical challenges during the construction and execution phases.

10. Monitor and evaluate subcontractor and supplier performance; implement corrective actions for quality or safety breaches, ranging from mandatory retraining and financial penalties to the dismissal of non-compliant personnel.

11. Develop comprehensive Lesson Learned reports to identify root causes of non-compliance and implement preventative measures for future projects.

12. Formulate detailed production schedules to ensure construction activities follow a logical sequence, maximizing resource utility and minimizing costly rework

13. This position is required to be full-time based in Indonesia, Batam.

Requirements:
1. Bachelor’s degree or Diploma in Naval Architecture, Marine Engineering or similar qualification with strong technical background.

2. At least 5 years working experience as construction manager

3. Prossess knowledge of newbuilding project

4.Proficient in English and able to communicate in Bahasa will be an advantage.

5. Proficiency in MS Office

6. Able to work in Batam, Indonesia Full time

Roles & Responsibilities

JOB DESCRIPTION

1) Ensure good customer experience, satisfaction and customer loyalty.

2) Ensure the smooth running of the shop operations in line with the company’s business objectives.

3) Oversee and hands-on daily operation

4) Train team to upsell receipt per head, retail products (take away), recruit Loyalty Membership and provide good customer service.

5) Calculate future needs in kitchenware and equipment and place orders, as needed

6) Prepare shift schedules

7) Supervise kitchen and wait staff and provide assistance, as needed

8) Monitor compliance with safety and hygiene regulations

9) Gather guests’ feedback and recommend improvements to our menus

Requirements :

1) Have F&B working experience.

2) Able to improve sales from soical media posting and marketing.

3) Friendly personality and hospitable to all guests.

4) Need to be hands-on to daily operations, so as to understand better on SOPs to improvise the work flow.

5) Positive attitude with a strong sense of communication with customer.

Job Description & Requirements

• Oversee daily accounting functions, including accounts payable/receivable, bank reconciliations, bookkeeping, and financial reporting.
• Prepare and maintain Management Accounts and Financial Statements, ensuring compliance with statutory requirements.
• Handle office administration duties, such as procurement, vendor management, office supplies, and general support for a small team.
• Assist in tax filing and liaise with tax service providers to ensure compliance with Singapore and overseas tax regulations.
• Support investment-related activities, including maintaining records for public equities and real estate transactions.
• Coordinate trade executions with private and retail bankers and assist in monitoring investment performance.
• Prepare reports and presentations on financial data, investments, and operational matters.
• Provide support for ad-hoc projects and take on additional responsibilities as needed in a dynamic family office environment.

Requirements:

• Degree in Accounting, Finance, Business Administration, or a related field.
• 4 years of relevant experience in accounting, office administration, or investment operations.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) for financial reporting and analysis.
• Highly adaptable, proactive, and able to multitask in a small team where job scope may evolve.
• Strong organizational and problem-solving skills, with attention to detail.
• Excellent communication skills and ability to liaise with external stakeholders (e.g., banks, tax providers, vendors).
• Able to work long shift / work on Weekends or Public Holidays if required.

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, and application support. We are looking to hire a PROJECT MANAGER for a public sector project.

Responsibilities

1.    Set up the structures to manage the systems in scope and undertake full responsibility for the quality of work produced by the Tescom project team;

2.    Ensure that the deliverables are in accordance with the agreed contractual specifications and are completed on schedule;

3.    Serve as the liaison between the client and Tescom’s team project members;

4.    Publish regular progress reports;

5.    Prepare and submit minutes of all meetings;

Experience:

1.    Possesses at least ten (10) years of working experience in managing a large-scale IT project involving application/product development, maintenance and operations;

2.    Completed at least three (3) IT development and maintenance projects in the most recent five(5) years in the capacity of project lead/manager;

3.    Possesses good knowledge of the project management-related processes, standards, tools, solutions, products;

4.    Possesses strong analytical skills and proactive in providing solutions;

5.    Responsive to the queries and requirements from the client;

6.    Customer-oriented and possess experience in dealing with IT requirements from the business perspective;

7.    Preferably has experience working on IT projects with the Singapore Government;

Education & Certifications:

1.    Possesses at least a recognized IT/Computer Science Degree or a related discipline;

2.    Preferably acetified IT Project Manager under the Project Management Professional (PMP),Certified IT Project Manager Programmed (CITPM) or its equivalent;

3.    Preferably acertified Scrum Master by NUS-ISS or an equivalent Singapore Recognised Institution;

Personal characteristics:

1.    Possesses good communication (verbal and written) skills in English;

2.    Good work attitude.

3.    Fast learner and able to quickly understand complex systems.

4.    Able to work fast to address user issues quickly and accurately.

5.    Quality conscious.

6.  Strong sense of responsibility, accountability, and customer service.

Job Summary

This position entails developing and executing sales strategies and operational initiatives to drive revenue growth and profitability. As the Sales Manager for one of Singapore’s Luxury gyms, you will oversee all sales operations, ensuring consistent performance against established targets while fostering a high-performing sales culture.

The Opportunity

Adecco is partnering with one of Singapore's premier and luxury fitness establishments. It is an excellent opportunity to lead and develop a dynamic sales team, cultivate talent, and drive organizational growth. You'll be immersed in a fast-paced environment that prioritizes exceptional service delivery, team advancement, and sustainable business expansion.

The Talent

• Minimum 2+ years of sales experience within the health, fitness, or wellness sector
• Genuine passion for the health and wellness industry
• Results-oriented mindset with a demonstrated drive to exceed targets
• Strong communication skills.
• Outstanding customer service orientation and relationship-building abilities.

The Job

• Direct local sales initiatives and operations to support both immediate and strategic business objectives
• Partner with the Marketing team to align sales and marketing efforts, creating compelling communications that energize the sales team and generate meaningful member prospects
• Define sales frameworks, establish clear performance targets and quotas, and develop supporting policies aligned with overall business strategy
• Prepare regular performance reports, financial budgets, and revenue forecasts as needed
• Assess sales execution against strategic benchmarks; monitor team and process efficiency to identify optimization opportunities
• Oversee daily sales team operations, ensuring consistent execution of membership acquisition targets
• Build, coach, and retain a high-caliber sales team through strategic recruitment and ongoing professional development
• Ensure comprehensive role training and competency development for all team members
• Conduct regular performance reviews and developmental conversations to support continuous improvement

Next Steps:

Click ‘Apply here’ or email resume to edward.tan@adecco.com. 
Only shortlisted candidates will be contacted.

Edward Tan
EA License: 91C2918

Personnel Registration Number: R25157436

Client Relationship Management

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term customer relationships.
• Understand client needs, goals, and challenges.
• Address client concerns and ensure timely resolution of issues.

Account Growth and Revenue

• Identify opportunities to upsell or cross-sell products and services.
• Develop strategies to increase account value and customer retention.
• Negotiate contracts, renewals, and pricing when applicable.
• Meet sales, revenue, or account growth targets.

Communication and Coordination

• Regularly communicate with clients regarding projects, services, or performance.
• Coordinate with internal teams (sales, marketing, operations, customer support, product teams) to deliver solutions.
• Ensure client expectations are clearly communicated internally.

Project and Service Delivery

• Monitor the progress of ongoing projects or service agreements.
• Ensure deliverables are completed on time and meet quality standards.
• Track key performance indicators (KPIs) and service-level agreements (SLAs).

Strategic Planning

• Analyze client business needs and recommend appropriate solutions.
• Prepare account plans and business reviews.
• Provide insights and recommendations based on market trends and customer data.

Key Skills for an Account Manager

• Relationship-building and interpersonal skills
• Communication and presentation skills
• Negotiation and problem-solving abilities
• Project management and organizational skills
• Sales and business development knowledge
• Data analysis and reporting skills

We are seeking a bilingual Account Manager to join our dynamic Commercial team to service and manage existing client relationships, managing both English- and Mandarin-speaking clients.
As an Account Manager, you are responsible for identifying new business opportunities, establishing, and managing sales deals, generating maximum revenue for the Company.
This role is ideal for a sales-driven professional with strong communication skills in English. The ability to communicate fluently in Mandarin will be highly regarded, as it is beneficial when handling Mandarin-speaking clients within a diverse portfolio.

Job Scope:

Sales & Revenue Growth

• Confidently sell JCDecaux advertising solutions (digital, static and experiential) to existing and new clients.

• Achieve and exceed individual sales targets and KPIs.

• Develop and maintain a strong sales pipeline through proactive prospecting, cold calls, meetings and presentations.

Account Management & Client Service

• Build trusted, long-term relationships with clients and media agencies, acting as their primary contact for JCDecaux advertising.

• Understand client business objectives and propose tailored advertising solutions that deliver measurable value.

• Provide best-in-class post‑sales service, ensuring timely follow‑up, reporting and issue resolution.

Client Presentations & Proposals

• Conduct persuasive sales presentations and pitches in English; the ability to present and discuss proposals in Mandarin with Mandarin‑speaking clients is highly valued.

• Prepare sales proposals, media plans and pricing, and negotiate effectively to close deals.

Campaign & Internal Collaboration

• Work closely with internal teams and external stakeholders to ensure accurate booking, smooth execution and high-quality delivery of campaigns.

• Take ownership of client briefs from end to end: clarifying objectives, coordinating internal inputs, and delivering on agreed timelines.

Market & Competitor Insight

• Develop and maintain an in‑depth understanding of the OOH and broader advertising landscape.

• Monitor competitor activities, client trends and industry developments to identify new opportunities and inform sales strategies.

Requirements:

• Degree in Business, Business Management, Marketing, Communications, Media or a related discipline.

• 1–3 years of experience in B2B sales or account management (e.g. media, advertising, marketing services, or other consultative sales), with a track record of meeting or exceeding targets.

• Strong communication and presentation skills in English, both written and spoken.

• Ability to build rapport quickly, listen well, and translate client needs into actionable solutions.

• Proficiency in MS Office, especially PowerPoint (for client decks) and Excel (for basic analysis, proposals and reporting).

• Business-level proficiency in Mandarin (spoken) to comfortably engage Mandarin-speaking stakeholders.

• Prior experience in media, advertising, marketing, or OOH sales.

• Strong analytical and strategic thinking skills, able to interpret numbers and performance data and turn them into concrete actions.

• Demonstrated ability to: Build and manage prospect lists, Develop and execute sales strategies to win new clients, Negotiate and close deals independently.

• A collaborative, team-focused mindset with the drive to contribute to overall team sales targets.

To fully manage procurement activities by sourcing suppliers, negotiating prices, analyzing data to solve purchasing challenges, preparing purchase orders, estimating material needs, and monitoring inventory to ensure timely availability

• Locate and evaluate sources of supply to secure competitive prices for purchasing
• Negotiate with suppliers to obtain the best bids and terms for materials
• Analyze procurement information and evaluate results to select optimal purchasing solutions and resolve issues
• Prepare, review, and process requisitions and purchase orders accurately and timely
• Estimate material quantities to forecast present and future availability needs
• Monitor inventory movement and initiate material orders to maintain adequate stock levels
• Work independently to organize procurement tasks and communicate effectively to achieve purchasing goals
• Apply initiative and critical thinking to improve procurement processes and outcomes
• Adapt to changes and new responsibilities with flexibility and diligence

Our esteemed client in the Engineering industry is seeking a Maintenance Manager to join their dynamic team:

• Employment Type: Permanent
• Position: Maintenance Manager
• Location: Islandwide (HQ is in Mandai)
• Working Hours: 5.5 days, office hours
• Salary Package: Basic + Bonus

Job Responsibilities:

• Oversee preventive and corrective maintenance for all motorized access equipment and hoists across active construction sites.
• Ensure all machinery meets MOM, BCA, and WSH standards; coordinate with Professional Engineers (PE) and Authorized Examiners (AE) for mandatory equipment testing and certifications.
• Lead rapid troubleshooting of mechanicaland electrical faults on-site to minimize equipment downtime for clients.
• Manage and deploy a team of technicians, electricians, and site mechanics while enforcing strict safety protocols.
• Manage spare parts inventory, monitor maintenance expenditures, and maintain accurate equipment logs.

Job Requirements:

• At least a Diploma in Mechanical, Electrical Engineering, or equivalent.
• Minimum 5 years of engineering maintenance experience in the Singapore construction or heavy lifting/ equipment rental industry.
• Direct experience with Gondolas, MCWPs, PM Hoists, gearboxes, and electrical control panels is highly preferred.
• Possess a valid Class 3 driving license.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

About Akkodis

Akkodis is a global leader in the engineering and R&D market, leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, more than 50,000 engineers and digital experts deliver deep cross-sector expertise across 30 countries throughout North America, EMEA, and APAC.

Akkodis combines broad industry experience with strong capabilities across key technology domains, including mobility, software and technology services, robotics, testing, simulations, cybersecurity, artificial intelligence, and data analytics.

As part of The Adecco Group, Akkodis brings together the strengths of AKKA and Modis to help organizations innovate, transform, and shape the future.

About the Program

We are seeking a highly organized and proactive Project Manager to support the deployment of an innovative Autonomous Inspection Robotics Program.

This initiative focuses on introducing robotic solutions to automate repetitive inspection activities, improve traceability, enhance operational efficiency, and reduce the risk of missed defects in mission-critical environments.

The program has already progressed beyond the conceptual stage, with active deployments and pilot activities underway. Success in this role will be measured by effective execution, stakeholder adoption, and seamless integration into operational environments.

Key Responsibilities

Financial Management

• Maintain accurate and reliable budget dashboards to monitor program expenditure.

• Track actual costs against forecasts and identify potential overruns.

• Escalate budget risks and financial concerns proactively to leadership teams.

• Support financial reporting, forecasting, and budget planning activities.

Governance & Program Coordination

• Establish and facilitate effective governance structures and meetings.

• Define and maintain RACI frameworks to ensure clear ownership and accountability.

• Track decisions, actions, and follow-ups to drive timely execution.

• Ensure governance remains efficient, focused, and outcome-oriented.

Stakeholder Communication

• Develop and tailor communications for a broad range of stakeholders, including operational teams, suppliers, finance teams, and senior leadership.

• Provide clear, concise, and actionable status updates that support informed decision-making.

• Facilitate alignment and engagement across diverse stakeholder groups.

Planning & Scheduling

• Maintain integrated project plans, including milestones, deliverables, dependencies, and ownership.

• Monitor critical paths and proactively manage schedule deviations.

• Coordinate activities across multiple workstreams to ensure timely delivery.

Risk & Dependency Management

• Identify, assess, and mitigate program risks before they impact delivery.

• Manage interdependencies across engineering, operations, IT, suppliers, and other functional teams.

• Drive issue resolution and contingency planning.

Supplier & Vendor Management

• Monitor supplier deliverables against agreed commitments and timelines.

• Support contract tracking and vendor coordination activities.

• Ensure effective collaboration and alignment between internal teams and external partners.

Requirements

Experience

• Proven experience as a Project Manager, Program Manager, or PMO within complex programs involving industrial operations, digital transformation, automation, or technology deployment.

• Demonstrated experience managing cross-functional initiatives involving multiple stakeholders.

• Strong track record in budget management, forecasting, and financial oversight.

• Experience in governance, planning, and risk management practices.

• Comfortable working alongside technical teams and understanding technology-related concepts without being directly responsible for engineering delivery.

• Experience working with suppliers and managing external dependencies.

Skills & Competencies

• Strong analytical and financial acumen, with the confidence to challenge assumptions and identify discrepancies.

• Excellent organizational and coordination skills.

• Strong communication and stakeholder management capabilities, with the ability to engage audiences ranging from operational teams to senior executives.

• Ability to simplify ambiguity and translate broad objectives into structured workstreams and actionable plans.

• Proactive, solution-oriented, and comfortable operating in fast-paced environments with evolving priorities.

Technical Proficiency

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Experience using collaborative project management tools such as Notion or equivalent platforms.

• Familiarity with modern productivity and AI-enabled tools to improve efficiency and communication.

• Knowledge of project planning and reporting methodologies.

Preferred Background

Exposure to any of the following domains would be advantageous:

• Robotics and automation programs

• Industrial operations and asset-intensive environments

• Digital transformation initiatives

• Data and IT-enabled projects

• Operational technology deployments

Why Join Us?

This is an exciting opportunity to play a pivotal role in delivering an innovative robotics initiative with real operational impact. You will work with diverse stakeholders, drive meaningful outcomes, and contribute to the successful deployment of next-generation technologies in mission-critical environments.

If you enjoy bringing structure to complexity, influencing stakeholders, and turning ambitious ideas into successful execution, we'd love to hear from you.

We are looking for candidates who can join as soon as possible-Candidates with shorter notice periods or immediate availability will be highly preferred

Please click on the "Apply Here" button to submit your application directly, or email your resume to:

Susmita Sahu
HR People & Client Services Lead

About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

• Assist the Operation Manager to ensure smooth daily operations of store
• Manage and lead a team of nail technician and customer service officer
• Responsible for achieveing optimal sales
• Oversees outlet stocks inventory and control
• Recommend suitable products and treatments to customers.
• Build and establish good rapport with customers.
• Cooperative with management to roll out promotion, package, event, etc

Requirement:

• At least 3 year in nail & beauty service industry
• well-groomed
• Positive attitude, persuasive, ambitious, agressive, sales-driven
• Excellent interpersonal skills and service orientated
• Excellent leadership skills to lead and motivate staff
• Able to speak English and Mandarin is an advantage to liaise with Mandarin speaking associates
• Able to work in a fast-paces environment