Total 606 Senior Executive it technician job vacancies in Australia

ASG Security Sdn Bhd is seeking a motivated and experienced Service Technician to join our growing team in the security systems industry.

The ideal candidate is hands-on, reliable, and passionate about delivering quality service and technical support. You will be responsible for the installation, troubleshooting, maintenance, and servicing of security systems while ensuring excellent customer satisfaction.

Join a company that values teamwork, professionalism, and continuous growth, and be part of a dynamic environment with opportunities to develop your technical skills and career.

Job Responsibilities

Perform installation, maintenance, configuration, testing, commissioning, and troubleshooting of CCTV, Card Access, Intrusion Detection Systems, networking, storage, hardware, and software.

Attend to customers’ queries, support, services, and issues.

Involved in cabling, wiring, mounting, and termination works.

Report site details, work done, project progress status, customer requests or feedback, and issues to the reporting Manager/Supervisor.

Update the documentation and provide operational training.

Liaise/manage with suppliers/vendors and outsourced contractors for delivery works.

Requirements

Candidate must possess at least a Professional Certificate, Diploma, Advanced Diploma, or Bachelor’s Degree in Engineering (Electrical/Electronic, Computer/Telecommunication, others)

3 years of relevant work experience in a similar industry.

Possessed a driving license with own transport (Car).

Basic knowledge in cabling, networking, electronics, & computer.

Strong analytical, excellent communication, and interpersonal skills.

Able to work independently with minimal supervision.

A team player to achieve corporate goals.

Ability to accept new challenges, develop new skills/knowledge, and constantly engage in learning new technologies, methods, and processes.

Must be willing to work overtime or late hours when required for project/site support.

Why Join Us?

✅ Career growth opportunities

✅ Exposure to enterprise security systems

✅ Supportive team environment

✅ Training and skill development opportunities

Perks & Benefits

Allowance (travel stipends, transportation, etc.)

Nearby public transport

Paid training and development

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

Job Responsibilities:

• To involve in preparing installation, assembling, commissioning & troubleshooting of security systems such as CCTV, Card Access System, intelligent alarm monitoring systems and etc.
• To involve in testing of in-house as well as 3rd party security products.
• To help customers to solve technical issues.
• To involve in servicing of security products.
• To report service & repair status to their respective supervisor.
• To assist in preparation & submission of various technical reports to their respective supervisor.
• To provide system or product training to the customers 

Requirement:

• Required Skill(s): Microsoft Office, Technical Knowledge in ELV Systems, ,ICT and computer is an added advantage.
• Analytical thinking and Good Self Discipline
• Ability to work independently without much supervision.
• Ability to work flexible shifts and to adapt to change work schedules.

Perks & Benefits

• Annual leave
• Personal development opportunities
• Medical Allowance
• Provide Company's Transport
• Hard ship Allowance
• Bonus

Reports to: Factory Manager or Operations Manager

Working Hours: Monday - Friday (830am - 5pm), Saturday (830am - 1pm) - alternate Saturday arrangements may be requested upon confirmation

Open to Malaysian nationals only.

Job Summary

The Maintenance / Instrument Technician / or Assistant Engineer is responsible for ensuring the efficient, safe, and reliable operation of all facility and production equipment systems, including HVAC (chiller systems), electrical, mechanical, and plumbing infrastructure. This role supports continuous manufacturing operations by performing preventive maintenance, troubleshooting breakdowns, and coordinating repair activities to minimize downtime and ensure compliance with safety and regulatory standards.

Key Responsibilities

1. Maintenance & Repair

• Perform scheduled preventive maintenance (PM) and corrective repairs on HVAC systems (including chiller systems), electrical systems (including 3-phase), and mechanical equipment.
• Ensure all equipment operates at optimal performance to support uninterrupted manufacturing processes.

2. Troubleshooting & Breakdown Response

• Diagnose, troubleshoot, and rectify equipment faults and system breakdowns in a timely and efficient manner.
• Implement effective corrective actions to minimize production downtime and prevent recurrence.

3. Monitoring & Inspection

• Conduct routine inspections and facility walkthroughs to identify abnormalities such as unusual noise, vibration, heat, or leaks.
• Monitor equipment performance and record relevant operational data for analysis and improvement.

4. Contractor & Vendor Coordination

• Supervise and coordinate external contractors for specialized maintenance, repairs, calibration, and facility improvement works.
• Ensure all contractor activities comply with company safety and operational standards.

5. Safety & Compliance

• Adhere to and enforce all health, safety, and environmental procedures, including Lock-Out Tag-Out (LOTO).
• Ensure all maintenance activities comply with internal policies and regulatory requirements (e.g., GMP where applicable).

6. Documentation & Reporting

• Maintain accurate and up-to-date maintenance records, logs, and checklists.
• Manage spare parts inventory and ensure timely replenishment of critical components.
• Prepare reports on maintenance activities, breakdowns, and improvement initiatives.

7. Continuous Improvement

• Support initiatives to improve equipment reliability, efficiency, and maintenance practices.
• Provide input on process improvements, equipment upgrades, and cost-saving measures.

8. Ad-hoc Responsibilities

• Perform any other duties and ad-hoc tasks as assigned by management from time to time, in line with operational requirements.

Job Requirements

Education

• Certificate or Diploma in Mechanical, Electrical, or a related engineering discipline.

Experience

• Minimum 3–5 years of hands-on experience in facility or equipment maintenance, preferably in a manufacturing environment.

Skills & Competencies

• Strong technical knowledge of HVAC (chiller systems), electrical (3-phase), and mechanical systems.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Proficient in troubleshooting and problem-solving under time-sensitive conditions.
• Able to work independently with minimal supervision and as part of a team.
• Proficient in English/Bahasa, Mandarin a plus

Physical Requirements

• Physically fit and able to:
• Lift up to 25kg
• Climb ladders
• Work in confined or elevated spaces

Preferred Attributes:

• Experience in GMP-regulated or manufacturing environments
• Basic knowledge of utilities systems (RO water, compressed air, etc.)
• Familiarity with preventive maintenance systems and documentation practices 
• Able to communicate and work efficiently and coordinate with operations team and management

Perks & Benefits

• EPF, SOCSO, EIS
• Medical Insurance
• All gazetted public holidays observed
• Annual leave up to 16 days/year subject to years of employment
• Commission and bonus - subject to individual and company performance
• Paid training and development - HRDF claimable courses subject to relevancy

• Set up and operate centerless grinding machines to manufacture metal components to precise specifications
• Monitor machine performance and make necessary adjustments to ensure optimal output and quality
• Perform routine maintenance and troubleshooting on centerless grinding machines
• Supervise subordinate's operators in the department

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Open culture
• Fitness membership

MAINTENANCE/ FACILITIES TECHNICIAN

Responsibilities:

• Perform routine inspection, maintenance and repair of factory equipment.

負責長期設備的日常檢查， 維修和保養。

• Troubleshoot and resolve breakdown issues.

處理突發設備故障並進行維修。

• Familiar with facilities systems (air-cond, electrical, air-compressor, etc.).

熟悉廠房設備系統（如空調，電力空壓系統等）

Requirements:

• Chinese applicant Preferred.
• Minimum SPM or technical background.

至少SPM或相關技術背景。

• Relevant working experience will be an advantage.

有相關工作經驗者優先考慮。

• 30 ～ 45歲(Age)

Benefits:

• Salary 薪資RM 3000 ~ RM 4000
• EPF/SOCSO/EIS
• Miscellaneous allowance 其他津貼（Attendance全勤/Fuel汽油/Meal餐補）
• Medical 醫療
• Bonus 花紅

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 個人休假

Job Description

Technical Support & Training

Serve as the primary point of contact for resolving hardware, software, and network issues.
Deliver timely troubleshooting and provide end-user training on new systems and applications.

IT Infrastructure, System & Network Management

Install, configure, and maintain servers, networks, and IT systems (on-premise and/or cloud).
Manage and monitor network infrastructure (routers, switches, firewalls) to ensure peak performance.
Execute regular system maintenance, including updates, security patches, and data backups to guarantee business continuity.
Ensure disaster recovery and business continuity plans are in place and tested.
Ensure network security policies and compliance standards are upheld

Software & Cybersecurity Compliance Management

Oversee the installation, configuration, and deployment of software solutions.
Maintain strict adherence to software licensing agreements and internal security protocols.
Implement and enforce IT security policies, procedures, and controls.
Monitor systems for vulnerabilities, threats, and unauthorised access.
Conduct regular security audits and risk assessments.
Ensure compliance with relevant regulations and standards.

Project Collaboration

Actively participate in IT migrations and system upgrades.
Liaise with various departments to translate business requirements into technical solutions while documenting project progress for management.
Evaluate and recommend new technologies to improve efficiency and scalability.

Automation, Programming & Process Optimisation

Analyse existing business and IT processes to identify opportunities for automation and efficiency improvements.
Create and maintain advanced Excel solutions, including macros (VBA), dashboards, and data processing tools to streamline reporting and workflows.
Develop scripts and tools using languages such as PowerShell, Python, or Bash to automate system administration and operational tasks.
Collaborate with a cross-functional team to digitise manual processes and improve productivity.

Lifecycle Asset Management

Manage the full lifecycle of IT assets, from procurement and inventory tracking to the secure disposal of obsolete hardware.

Experience in ESG / sustainability management, monitoring & reporting would be an added advantage.

Requirement: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 5-8 years of relevant experience in IT support, infrastructure, or automation roles.
• Comprehensive technical expertise across hardware, software, operating systems (Windows/Mac), and network administration/security. 
• Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud).
• Strong knowledge of networking concepts (TCP/IP, VLANs, VPNs, firewalls).
• Advanced proficiency in Microsoft Excel, including VBA/macros, data modelling, and reporting automation.

• Excellent problem-solving, communication, and organisational skills. 

• Ability to work independently and manage multiple tasks with attention to detail. 

• Knowledge of SAP & Experience in ESG / sustainability management, monitoring & reporting would be an added advantage.

Key Responsibilities

1. Application & System Support (Primary Focus)

• Act as the main point of contact for all in-house application issues and user support.

• Troubleshoot, perform root cause analysis, and resolve system/application issues; escalate when required.

• Monitor system performance and ensure applications run smoothly and reliably.

• Manage and track support tickets, ensuring timely resolution based on SLAs.

• Support application deployments, patches, and upgrades.
  

2. Requirements & Testing

• Work with users to gather and document business and system requirements.

• Translate requirements into clear specifications for developers.

• Perform testing (UAT, functional, integration) to ensure system quality.

• Log and track bugs, ensuring proper resolution before deployment.
  

3. IT Infrastructure & User Support

• Provide day-to-day IT support (hardware, software, network issues).

• Set up and maintain IT equipment, systems, and user accounts.

• Support onboarding/offboarding (accounts, devices, access).

• Maintain IT asset inventory and documentation.
  

4. Documentation & Training

• Create and maintain user guides and system documentation.

• Conduct basic training for users on applications and systems.
  
  

Requirements

• Diploma in IT or related field.

• 1–2 years of experience in IT or application support.

• Strong troubleshooting and problem-solving skills.

• Experience in application support, testing, and documentation.

• Familiar with Windows, basic networking, and IT systems.

• Good communication skills; able to support non-technical users.

• Bilingual in English and Mandarin (to liaise with regional stakeholders).

• Able to manage multiple tasks independently.
  

Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.

Job Description:

• Conduct engine disassembly from modular level to piece part level.
• Ensure all maintenance activities are conducted in accordance with engine manuals, approved technical data and regulatory requirements.
• Upkeep & maintain assigned equipment, tooling, and fixtures.
• Adhere to all applicable EHS rules and regulations and report immediately any unsafe practices/conditions.

Job Requirement:

• Minimum Nitec or Diploma in Aerospace, Mechanical Engineering or a related
• Minimum 2 years’ work experience in disassembly/assembly/inspection in aviation industry
• Good understanding of technical drawing and manuals.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Office IT Support Executive

Position Summary

We are seeking a proactive and technically competent Office IT Support Executive to manage the day-to-day IT operations of our Singapore office. The successful candidate will provide first-level technical support to local users, coordinate closely with HQ IT teams across different time zones, implement global IT policies and procedures, and ensure compliance with company IT standards and security requirements.

This role requires strong troubleshooting capabilities, excellent communication skills, and the ability to work independently while supporting a dynamic office environment.

Key Responsibilities

IT Support & Troubleshooting

- Provide first-level technical support for hardware, software, network, and system-related issues.

- Diagnose and resolve day-to-day IT issues involving desktops, laptops, mobile devices, printers, meeting room systems, and other office equipment.

- Coordinate with HQ IT teams on escalated incidents and global system-related matters.

- Ensure timely resolution of user support requests and IT service tickets.

Office IT Infrastructure & Setup

- Configure and deploy desktops, laptops, mobile devices, user accounts, email access, and workstation setups.

- Set up and maintain meeting room technology, including video conferencing systems, presentation equipment, and connectivity solutions.

- Assist in maintaining office IT infrastructure, networks, and end-user devices.

- Support employee onboarding and offboarding activities, including IT equipment provisioning and access management.

IT Coordination & Governance

- Collaborate with HQ IT teams across multiple time zones to support regional and global IT initiatives.

- Learn, implement, and enforce IT policies, procedures, and security requirements established by HQ.

- Ensure adherence to company IT standards, cybersecurity policies, and compliance requirements within the local office.

- Maintain accurate records of IT assets, licenses, and inventory.

Procurement & Vendor Management

- Source, evaluate, and procure IT hardware, software, accessories, and related technology solutions.

- Liaise with vendors and service providers for IT procurement, maintenance, warranty claims, and technical support.

- Track software licensing, equipment warranties, and renewal schedules.

Administrative & Operational Support

- Maintain documentation for IT procedures, support activities, equipment inventory, and asset records.

- Provide administrative and operational support to the office as required.

Requirements

- Diploma or Degree in Information Technology, Computer Science, or a related discipline.

- Minimum 2–5 years of relevant experience in IT support, helpdesk, or infrastructure support roles.

- Strong working knowledge of Microsoft 365, Windows operating systems, networking fundamentals, printers, and mobile device management.

- Experience supporting video conferencing and meeting room technology is advantageous.

- Strong troubleshooting, analytical, and problem-solving skills.

- Excellent communication and interpersonal skills, with the ability to work effectively with users and stakeholders across different time zones.

- Positive attitude with a customer-focused and service-oriented mindset.

- Able to work independently, prioritize tasks, and manage multiple responsibilities efficiently.

ompensation & Benefits

- Salary: SGD 4,500 – SGD 5,000 per month (commensurate with experience)

- AWS (Annual Wage Supplement): Negotiable

- 25 days Annual Leave

- 14 days Medical Leave

- Health Insurance coverage upon successful completion of probation

- Dental Insurance coverage upon successful completion of probation

- Additional leave entitlements and benefits in accordance with Singapore MOM regulations and company policies

Employment Type

Full-Time, Permanent

Working Location

Marina Bay Financial Centre (MBFC), Singapore

Key responsibilities and accountabilities:

• Desktop Support-L1 (Mandatory)
• As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
• Creations / termination of email accounts and system access rights for new employees and exiting employees
• Prepare, issuance and maintenance of IT hard wares for all employees according to job functions and requirements.
• Handle first-level incident / problem determination and resolution on a 24x7 basis and attend to Service incidents and queries within the agreed service levels.
• Timely escalation of incidents to higher levels when required.
• Log file monitoring for errors.
• Perform daily, weekly and monthly proactive housekeeping and monitoring activities as well as Vendor co-ordination,
• Perform basic Service Requests based on Standard Operating Procedures.
• Follow quality / security process defined for the engagement
• Any other ad-hoc duties or assignments / projects as assigned by the management

Requirements

• Demonstrated knowledge in the following OS: Windows 7/8/10 and Windows 2008/2012 server.
• Able to understand and manage Microsoft Access and Microsoft SQL databases
• Working technical knowledge of Microsoft Office
• Demonstrated knowledge of Visual Studio .NET (VB/C#) Education/experience
• University degree in Computer related field or 1-2 years IT support related experience
• CompTIA, Microsoft, or other recent technical certifications are a plus
• Strong written and oral English communication skill
• This role is primarily based in Tampines HQ office and will be required to support the 19 stores across Changi Airport 4 terminals and Changi Airport office as and when needed.

Benefits

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage

KEY DUTIES AND RESPONSIBILITIES

1. Server Administration, Maintenance and Backup

2. Provide IT support to end users

3. Maintain user login and email accounts

4. Setup and issue laptops to new joiners

5. Support IP Phone System

6. Support Office Applications

8. Setup Printers

Responsibilities:

• To coordinate, maintain and support the Company’s IT including emails, printers, office applications, servers, and support staff who work remotely.
• Managing hardware and software (laptop, windows, and office software); including other office equipment and facilities upkeep, maintenance, replacement, and new purchases of inventory;
• Provide IT support to users primarily on Windows 10 platform.
• Perform problem diagnostic and escalation as necessary to IT vendor to resolve IT issues.
• Troubleshoot and maintain office network, PC hardware and software system.
• To assist in hardware and software procurement.
• Participate in ad-hoc projects as per assigned by IT Manager.
• Perform other IT support responsibilities as assigned by IT Manager.

Requirements:

• Must possess at least a diploma in Computer Study or Information Technology or equivalent.
• Proven 2 years of working experience in IT Support and Operations.
• Strong administrative knowledge in MS Office 365, Windows 10, Windows 11 and network protocols.
• Good knowledge and able to handle all network-level problems.
• Self-motivated and to be able to work independently or as a team with a good service aptitude and enjoy working in a fast-paced environment.
• Strong interpersonal and communication skills.
• Meticulous and excellent administrative work.
• Proficient in Microsoft Office

The IT Technical Lead will drive the architecture, development, and optimization of digital tourism platforms, including booking systems, content-driven websites, and personalized customer journeys. This role requires strong expertise in modern digital experience platforms, marketing technology (MarTech), and AI-driven engagement to deliver seamless, data-driven travel experiences.

Job Description

• Lead end-to-end architecture for tourism platforms, including booking engines, CMS-driven websites, and mobile applications
• Design and manage integrations between core systems, CMS, DAM, MarTech platforms, and third-party travel services
• Implement and optimize content delivery and personalization strategies across digital channels
• Oversee real-time booking, pricing, and inventory systems with high availability and scalability
• Integrate with external travel ecosystems (airlines, hotels, payment gateways, GDS platforms)
• Drive API-first and microservices architecture for flexibility and partner integrations
• Implement AI-driven solutions such as chatbots, recommendation engines, and LLM-based optimizers
• Ensure secure, compliant handling of customer data (PDPA where applicable)
• Lead DevOps practices, CI/CD pipelines, and cloud infrastructure management
• Mentor engineering teams and enforce best practices in architecture, coding, and testing

Job Requirements

• Bachelor’s degree in Computer Science, IT, or related field

• More than 8-10 years of experience in software engineering, with proven leadership competency

• Ability to bridge business, marketing, and technical teams

• Proven experience implementing Adobe Experience Cloud ecosystem (AEM, Target, etc.)
• Strong understanding of content-driven architecture and headless CMS
• Experience integrating MarTech platforms with customer data and booking systems
• Hands-on experience with cloud-native and microservices architectures
• Strong knowledge of APIs, system integration, and high-traffic platforms
• Experience in tourism, e-commerce, or digital experience platforms

Technical expertise required

• AEM, Drupal, Sitecore, Sitefinity
• Jira/Confluence/Bitbucket/Trello
• Backend: Java, Node.js, Python
• Frontend: React, Angular, or Vue.js
• Cloud: AWS, Azure, or GCP
• APIs: REST / GraphQL
• DevOps: Docker, Kubernetes, Jenkins/GitHub Actions
• Databases: SQL (PostgreSQL, MySQL) & NoSQL (MongoDB, DynamoDB)

Key Responsibilities

Manage IT infrastructure such as network infrastructure, PC,applications, PABX, and telecommunication services.

Review IT systems and structure and provide IT recommendations,direction and strategy to enhance the Company’s IT systems efficiency to meetbusiness needs.

Develop/review IT policies and procedures.

Monitoring & managing software license to ensure regulationcompliance.

Participating in the design, development and implementation of MobileApp with appointed vendors.

Responsible for preparation, monitoring and tracking of IT Budget andDeliverables.

Manage and Lead IT vendors contract negotiation and perform procurementin accordance with the company’s policy.

Track and Lead vendors deliverables, service level and ensure optimalservice is achieved.

Requirements:

• Degree/Diploma in Computer Science or Engineering, Information Technology or equivalent
• At least 1 year proven experience in IT infrastructure and end-user management
• Strong technical knowledge in PBX, infrastructure technologies, data interface, system integration, virtualisation environment, VPN/firewall, cloud services, application administrative and maintenance functions
• Strong vendor management background
• Knowledge of IT service management standard and information security standard such as ISO 20000 and ISO 27001 is an advantage
• Strong communication skills and able to work effectively with people across different levels and different roles

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Information Technology team - Singapore

IT Service Management Support provides A&O Shearman (AOS) with an initial point of contact for providing first and second line resolution for IT support calls, requests and reporting. The team manages requests for new services and liaises with other areas of IT to resolve issues with existing systems and hardware.

What you will do

The Senior IT Analyst acts as an ambassador for IT, is responsible for handling requests and incidents as well as providing operational technical support along with occasional training to all customers within A&O Shearman, but predominantly for the Singapore office. The Senior IT Officer is also responsible for driving technological adoption, challenging the status quo, engaging with customers, and is expected to contribute in a positive manner to the success of the firm.

Customer Relationship Management

• Engage frequently with customers to educate and advise on their technological requirements
• Identify areas for innovation in line with the firm’s IT strategy
• Offer solutions to technical and non-technical problems
• Be proactive and innovative with technological advancements and changes

Service Support

• Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximise customer service and call resolution
• End to end ownership of incidents and requests monitoring tickets passed to other support teams
• Ensure accurate and timely updates are maintained in the Incident Management System, no ticket should be more than 5 days old without a regular update
• Receive and handle requests for support following agreed procedures
• Promptly allocate tickets/requests as appropriate
• Maintain relevant records and documentation

Infrastructure & Application Support

• Assist in the investigation and resolution of incidents and problems relating to application, infrastructure and/or, operating and network systems
• Carry out agreed operational and specified maintenance procedures of a routine nature
• Monitor routine operations and initiates corrective action if processes fail

Service Delivery

• Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs
• Meet all OLA Service activity targets in line with performance targets defined for the technology service
• Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
• Manage all calls accurately using the BMC Helix (Service Desk) ticket logging system
• Flexible with hours in order to fully support the team and to ensure the effective running of the operation outside of working hours as required

Supplier Management

• Work with suppliers to deliver services in line with agreed SLAs

Risk Management

• Appropriate escalation of incidents and requests to the Senior IT Manager in line with A&O Shearman’s processes

Quality, Methods & Tools

• Follow processes to ensure an exceptional level of service is provided to both internal and external customers

Key Relationships:

• Work with internal customers and external clients to deliver a professional, customer focused service; prioritising accordingly
• Work closely with IT Manager to deliver an efficient and effective service
• Work with the wider Asia Pacific team to ensure a seamless approach to support and security across applications and infrastructure

What you will have

Experience & Competencies

• Proven experience in a customer facing role within an IT Support / Service Desk environment
• Knowledge of Service Desk operations, to include a good knowledge of IT best practice, industry trends and customer service
• Experience with Microsoft products (Office/OS), BMC Helix ticketing system
• Knowledge and experience with Video Conferencing and Audio Visual technology
• A proactive and solution-driven mindset with ability to demonstrate initiative by contributing new ideas through creative thinking
• Clear verbal and written communication skills in Thai and English, with the ability to explain technical instructions in a non-technical way
• An enthusiasm to engage with people and a passion for exceptional customer service and technology innovation
• Ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits
• Ability to work in a team environment to achieve service levels as a group and individually
• Prioritise and manage workload effectively, often under pressure
• Take personal responsibility to keep up to date with new technologies, systems and solutions and to facilitate technological innovation
• Ability to think logically, analyse situations and solve problems in a timely manner
• Awareness of business-critical incidents, and their potential implications for the business
• Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service improvement work
• Self motivated, self-starter, who will undertake all activities to the highest professional standards

Qualifications

• Accreditation in relevant technologies (Microsoft/Cisco etc.) and ITIL V.3 Foundation is desirable

Working Hours

• Work outside normal office hours, including on call, weekend/evening work will be expected as required by individual projects and activities
• This job description indicates the general nature and level of work expected. It is not designed to provide a comprehensive listing of the activities, duties, responsibilities or skills and competencies required of the staff member. The staff member may be asked to perform other duties as required.

We are seeking a motivated mid-career professional to join us as an IT Executive under the Career Conversion Programme (CCP). This role offers structured training and hands-on exposure in software development, data management, automation, and IT infrastructure.

Key Responsibilities

• Support development and maintenance of SQL databases (MySQL, SQL Server, PostgreSQL)
• Assist in Python scripting, data processing, and reporting solutions
• Develop basic web-based dashboards/reports (HTML, Power BI)
• Build and maintain automated workflows using Power Automate
• Support deployment of scripts/services in Linux (Ubuntu) environments
• Work with vendors to maintain network infrastructure and IT systems
• Assist in server, cloud, and storage administration (Windows Server, VMware, AWS, NAS)
• Support IT operations including hardware lifecycle, CCTV, DNS/domain, and Microsoft 365

Requirements

• Degree in IT or related field (or CCP-eligible background)
• Open to mid-career switchers; training provided under CCP
• Basic knowledge/interest in SQL, Python, Power BI, Power Automate, Linux
• Understanding of IT infrastructure (networks, servers) preferred
• Strong problem-solving skills and willingness to learn