Total 197 Director/C-Level executive assistant job vacancies in Australia

Key Highlights

• Established organization with a strong focus on service delivery and structured HR governance.

• Strategic HR role covering employee relations, HR policy, and governance, spanning both case advisory and policy development.

• Senior advisory role to leadership on sensitive employee relations matters with broad organizational impact.
  

About Company

Our client is a well-established organization in Singapore with a strong reputation in delivering essential services to the community. They are currently seeking Assistant Director to play a key role in strengthening HR governance, employee relations, and policy frameworks across the organization.

Roles & Responsibilities

You will be responsible for:

• Manage and provide advisory support on employee relations matters, including grievances, disciplinary cases, workplace issues, and investigations.

• Develop, review, and enhance HR policies and frameworks to ensure consistency, compliance, and alignment with organizational requirements.

• Partner with HR and business stakeholders to provide guidance on employee relations matters and policy interpretation.

• Ensure compliance with relevant employment regulations and internal governance standards, including support for audits and case reviews.

• Drive effective communication and rollout of HR policies to ensure consistent understanding and application across the organization.

Key Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline.

• Minimum 8 years of HR experience, with strong exposure to Employee Relations, HR Policy, or HR Governance.

• Proven experience handling complex employee relations cases and engaging stakeholders at various levels.

• Strong understanding of employment legislation and HR practices; experience in large organizations will be an advantage.
  

Application Process

To apply, please send your updated resume to Sean Wong (Registration ID No. R1441040) at sean.wong@cornerstoneglobalpartners.com with the job title or swiftly apply here. Only shortlisted candidates will be notified. Information provided in this advertisement is for recruitment purposes only.

Cornerstone Global Partners (EA Licence Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender identity, marital status, national origin, veteran status, disability, or any other protected class.

Roles & Responsibilities

We are looking for an efficient and proactive Personal Assistant to provide comprehensive administrative support to the Director.

Responsibilities:

• Handle a wide range of administrative tasks, both business and personal, to ensure the Director’s daily activities run smoothly.
• Manage and coordinate the Director’s schedule, including organizing appointments, meetings, and travel arrangements.
• Act as the first point of contact, screening and prioritizing incoming communications such as calls, emails, and mail.
• Coordinate and negotiate with external vendors and suppliers.
• Assist with personal tasks, such as managing personal appointments, reservations, events, and handling personal errands.
• Perform additional duties as assigned by the Director.
• Maintain confidentiality in all business and personal matters.

Job Requirements:

• Bachelor’s degree or higher in a relevant field.
• Proficiency in both Mandarin and English for frequent verbal and written communication, enabling effective interaction with Mandarin-speaking stakeholders.
• Experience in providing comprehensive administrative support to senior executives.
• Excellent organizational and time-management skills, with the ability to multitask and meet tight deadlines.
• Strong communication skills, both written and verbal, capable of interacting professionally at all levels.
• Discretion and confidentiality when handling sensitive information.
• Flexibility and adaptability in performing tasks.

Preferred Qualifications:

• Experience working as a Personal Assistant or Executive Assistant.
• Strong problem-solving skills, with the ability to identify and resolve issues effectively.

Job Summary

Assist the Director of Banquet in managing all banquet operations, ensuring successful execution of events, exceptional guest satisfaction, operational efficiency, and profitability. Lead banquet teams in delivering outstanding service for weddings, conferences, meetings, gala dinners, and special events.

Key Responsibilities

1. Banquet Operations Management

·         Oversee daily banquet operations and event execution.

·         Ensure all events are set up according to Banquet Event Orders (BEOs).

·         Conduct pre-event briefings and post-event reviews.

·         Monitor room setups, service delivery, and event breakdown.

·         Ensure compliance with hotel standards, hygiene, and safety regulations.

2. Team Leadership & Development

·         Lead, motivate, and supervise banquet managers, supervisors, captains, and service associates.

·         Conduct training and coaching to maintain service excellence.

·         Manage performance evaluations and disciplinary actions when necessary.

·         Foster a positive and productive working environment.

3. Guest Experience Management

·         Ensure exceptional service and guest satisfaction throughout events.

·         Handle VIP events and special requests.

·         Resolve guest concerns promptly and professionally.

·         Maintain strong relationships with event organizers and clients.

4. Financial & Cost Control

·         Assist in managing banquet budgets and departmental expenses.

·         Monitor labour productivity and scheduling efficiency.

·         Control operating costs, equipment usage, and inventory.

·         Support revenue optimization initiatives.

5. Coordination & Communication

·         Work closely with Culinary, Stewarding, Sales, Catering, Housekeeping, and Engineering teams.

·         Participate in function meetings and event planning discussions.

·         Ensure clear communication of event requirements across departments.

Requirements

·         Diploma or Degree in Hospitality Management, Hotel Management, or related field.

·         Minimum 5–8 years of banquet or F&B operations experience.

·         At least 2–3 years in a managerial or supervisory role.

·         Strong leadership, communication, and problem-solving skills.

·         Knowledge of banquet operations, budgeting, and service standards.

·         Ability to work flexible hours, including weekends and public holidays.

Key Performance Indicators (KPIs)

·         Guest Satisfaction Score (GSS)

·         Banquet Revenue Achievement

·         Labour Cost %

·         Event Execution Accuracy

·         Staff Turnover & Engagement

·         Health & Safety Compliance

·   Client Retention and Repeat Business

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

Join us as a Assistant Chief Engineer/Engineering Manager in Holiday Inn Singapore Orchard City Centre. You’ll have ambition, talent and obviously, some key skills. Because for this vital role, we’re looking for someone who can:

• Assist the Chief Engineer to oversees the engineering/maintenance operations of the hotel.

• Be responsible to ensure that all the engineering and maintenance activities of the hotel are conducted to the highest professional standards at all times, with guest comfort and safety being the highest priority.

• Assist the Chief Engineer in the preparation of the annual departmental operating budget and financial plans.

• Assist the Chief Engineer to develop preventive maintenance programs to ensure the facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems, and pools)

• Assist the Chief Engineer to coordinate projects with general contractor and sub-contractor, and ensure quality work is performed cost-effectively

• Assist Chief Engineer to develop, implement and manage energy conservation programs for the property to minimise expenses

• Educate and train all engineering colleagues in compliance with governmental and safety regulations

• Ensure the team is properly trained and has the tools and equipment to carry out job duties

• Promote teamwork and quality service through daily communication and coordination with other departments

• Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.

What We Need From You

• Certified in Electrical or Mechanical Engineering

• Five years operating experience in a hotel engineering department

• Minimum of 5 years experience in a supervisory position in a hotel engineering department or a related field with a proven record of accomplishment or success.

• Experience in hotel renovation is an advantage

• Advanced knowledge of building management/engineering

• Highly committed to delivering a high level of guests experience

• Excellent written and spoken communication skills in English, particularly to deal effectively with people from diverse backgrounds.

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:-

• Duty meals
• Birthday Leave on your birthday month
• Monthly LOVE Hour
• Medical, dental & optical benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Job Description:

· Prepare and cook food

· Evaluate food products to ensure that quality standards are consistently attained

· Ensure good kitchen hygiene and housekeeping duties

· Maintain regular cleaning for all kitchen areas and equipment

· Implementing hygiene policies and examining equipment for cleanliness.

· Designing new recipes, planning menus, and selecting plate presentations.

· Reviewing staffing levels to meet service, operational, and financial objectives.

· Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.

· Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.

· Setting and monitoring performance standards for staff.

· Obtaining feedback on food and service quality, and handling customer problems and complaints.

Job Requirements:

· 5-10 years of experience in F&B industry.

· Advanced knowledge of food professional principles and practices.

· Proficient knowledge of human resources management.

· Excellent communication skills.

· Ability to meet deadlines.

· Available to work on-call, shifts, after hours, over weekends, and on public holidays.

Job Summary:

• Basic Salary: $7500 - $9200

• Working hours: Mon – Thu: 8.30am – 6pm, Fri: 8.30am – 5.30am

• Working Location: Depot Road

• AWS + Performance Bonus + Annual Increment

Job Responsibilities:

Organisational Development & Strategy

• Lead and drive organisation-wide organisational development (OD), culture, and change management initiatives.
• Develop and implement OD strategies aligned with organisational goals and priorities.
• Partner with senior leadership to strengthen organisational effectiveness, culture, and workforce readiness.
• Establish KPIs, dashboards, and reporting frameworks to measure the impact of OD initiatives.

Transformation & Change Management

• Lead organisation-wide transformation, culture-building, and change management programmes.
• Plan and deliver leadership retreats, workshops, engagement sessions, and organisational development initiatives.
• Drive adoption of new processes, behaviours, and ways of working across the organisation.
• Identify organisational risks and implement interventions to improve alignment, capability, and engagement.

Leadership & Culture Development

• Support leadership development and team effectiveness initiatives.
• Collaborate with stakeholders to strengthen leadership capabilities and embed organisational values and culture.
• Promote a positive, high-performing, and values-driven workplace environment.

Stakeholder Management

• Partner closely with senior leaders, HR, and key stakeholders to drive OD priorities and organisational initiatives.
• Facilitate discussions, planning sessions, and workshops to align stakeholders on organisational goals.
• Coordinate with internal and external partners to ensure successful implementation of OD programmes.

Team Leadership

• Lead, coach, and develop the OD team.
• Provide strategic guidance and ensure effective execution of organisational development initiatives.

Requirements:

• Bachelor's Degree in Business, Human Resources, Organisational Development, Psychology, or a related field.
• Minimum 14 years of relevant experience, including 3–5 years in a leadership role.
• Strong experience in organisational development, change management, culture transformation, leadership development, or workforce transformation.
• Proven ability to lead organisation-wide projects and stakeholder engagement initiatives.
• Strong leadership, facilitation, project management, and problem-solving skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Strong analytical skills with experience using data to support decision-making.
• Ability to work effectively in a fast-paced and evolving environment.
• Proficient in Microsoft Office and comfortable adopting new technologies and digital tools.
• Healthcare or large-scale service industry experience will be advantageous.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf 

**We regret to inform that only shortlisted candidates would be notified.
 

Foo Kai Jing (Fiona)
Registration Number: R2199329
EA License No: 06C2859 (MCI Career Services Pte Ltd)

We are looking for an experienced analytics leader with strong expertise in data analysis, statistical modelling, stakeholder management, and team leadership to drive tourism insights, data-driven decision-making, and strategic reporting across internal and external stakeholders.

Responsibilities

• Oversee the compilation, analysis, and reporting of key tourism statistics and performance indicators.
• Deliver timely insights and updates on tourism performance to support organisational objectives.
• Translate complex data and research findings into actionable recommendations for business and policy decision-making.
• Support data-driven decision-making by providing meaningful insights to internal and external stakeholders.
• Liaise and coordinate with Whole-of-Government (WOG) agencies to gather, validate, and align data and information.
• Manage stakeholder relationships and collaborate with external partners on data and analytics initiatives.
• Ensure the successful delivery of analytics projects, reports, and data-related deliverables.
• Support the development and management of data partnerships to enhance insights generation and industry intelligence.
• Any other adhoc duties as assigned

Requirements

• Possesses minimum a Degree in Data Analytics, Statistics, Economics, Applied Mathematics, or a related quantitative discipline, with at least 8 years of analytics experience and 3 years of team leadership experience.
• Strong expertise in data analytics, statistical modelling, forecasting, data visualisation, and quantitative/qualitative research methodologies, with proficiency in tools such as R, SQL, and Python.
• Proven ability to synthesise complex data from multiple sources into actionable insights and communicate findings effectively to senior management and stakeholders.
• Strong stakeholder, project, and vendor management skills, with experience collaborating across organisations and leading data-driven initiatives.
• Self-motivated, detail-oriented, and adaptable professional with excellent communication skills, a passion for innovation, and an interest in emerging technologies and economic impact assessment.
  

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C5781

1. Strategic Leadership & Governance

• Partner with the Board of Directors to develop and execute the organization’s strategic vision and mission.
• Act as a key advisor to the board, providing regular reports on organizational performance, market conditions, and risks.
• Ensure all programs, budgets, and operational priorities remain perfectly aligned with the core objectives. [1, 2, 3]

2. Financial Management & Fundraising

• Oversee the annual budget, ensuring strict fiscal responsibility, financial health, and transparency.
• Spearhead fundraising efforts, grant writing, and donor cultivation to drive revenue and ensure long-term sustainability. [1, 2, 3, 4]

3. Operations & Risk Management

• Oversee day-to-day operations and delegate responsibilities to subordinate managers to maintain high efficiency.
• Ensure strict adherence to local laws, regulatory guidelines, and organizational policies.
• Identify operational risks and devise crisis management or remedial actions when necessary. [1, 2, 3]

4. Team Leadership & Culture

• Recruit, train, and mentor a high-performing leadership team.
• Foster a collaborative, transparent, and inclusive organizational culture that encourages innovation and staff retention

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts, develop and solicit new business, drive total hotel revenue from rooms, catering, and F&B outlets, address business needs, explore new opportunities, and expand existing business through promotional efforts and sales channels. As an Assistant Director of Sales, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As Assistant Director of Sales, you are responsible for working closely with Director of Sales to drive accommodation business needs, explore new business and expand existing business through promotional efforts and sales channels. Specifically, you will be responsible for performing the following tasks to the highest standards:

Luxury Consortia Management
•    Develop and maintain strong relationships with luxury consortia partners
•    Negotiate annual consortia agreements, preferred partnerships, and marketing collaborations. 
•    Ensure optimal visibility across advisor platforms, luxury travel portals, and partner campaigns. 
•    Execute consortia promotions, advisor engagement initiatives, and luxury sales activations.

Tour & Travel Sales
•    Manage relationships with tour operators, wholesalers, destination management companies (DMCs), and retail travel agencies. 
•    Identify and secure new business opportunities within domestic and international leisure markets. 
•    Contract and negotiate group series and leisure groups
•    Develop seasonal packages, promotions, and tactical offers for travel partners. 
•    Conduct sales calls, presentations, workshops, and product training for travel partners.

Revenue & Business Development
•    Achieve and exceed revenue, room night, and market share targets. 
•    Develop and execute annual sales plans and account strategies for consortia and tour & travel segments. 
•    Monitor booking trends, production reports, and competitive market intelligence. 
•    Analyze account performance and implement corrective action plans when necessary.

Relationship Management
•    Build long-term partnerships with key travel advisors, agency owners, tour operators, and industry stakeholders. 
•    Organize and host familiarization (FAM) trips, site inspections, networking events, and client entertainment. 
•    Represent the hotel or brand at trade shows, roadshows, sales missions, and industry events.

Cross-Functional Collaboration
•    Work closely with Revenue Management, Marketing, Reservations, and Operations teams to align business strategies. 
•    Coordinate promotional campaigns, digital marketing initiatives, and partner communications. 
•    Ensure smooth execution of contracted business and exceptional guest experiences.

Reporting & Administration
•    Maintain accurate account records, sales activities, and pipeline updates within CRM systems. 
•    Prepare weekly, monthly, and quarterly sales reports, forecasts, and budget updates. 
•    Track ROI on consortia partnerships, travel campaigns, and trade events.
•    Excellent communication skills
•    High level of IT skills, including Excel, PowerPoint, and Word
•    Proactive approach to meeting deadlines
•    Excellent organizational and administration skills
•    Previous experience in a sales role

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma or degree in Hospitality, Business, or related field
• Minimum 5 years of experience in hotel Corporate, MICE, or Group room sales
• Proven track record in driving revenue and managing key accounts
• Strong negotiation, presentation, and relationship-building skills
• Technical proficiency in hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner Survey)
• Ability to analyze sales data and market trends to inform strategy
• Excellent communication and leadership skills with a collaborative mindset

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Role Overview

Cleverstate Technologies Pte. Ltd. is a Singapore-based technology company developing artificial intelligence solutions for the marketing and advertising industry. The Company is preparing for the commercial rollout of its flagship platform, StratifAI, across Singapore, Asia-Pacific,and the Middle East and North Africa (MENA) region.

The Chief Executive Officer ("CEO") will be responsible for providing overall strategic leadership and executive management of the Company. Reporting to the Board of Directors, the CEO will oversee the Company's growth strategy, commercial development, operational management, corporate governance, and international expansion efforts. The role is critical to establishing Cleverstate Technologies as a leading provider of AI-powered marketing planning solutions globally.

Key Responsibilities

Strategic Leadership and Business Growth

• Develop and execute the Company's long-term vision, business strategy, and operational roadmap in alignment with Board-approved objectives.

• Lead the commercialisation and market expansion of StratifAI across Singapore, APAC, MENA, and other strategic markets.

• Identify growth opportunities, strategic partnerships, and new revenue streams to strengthen the Company's market position.

• Evaluate emerging industry trends, technological developments, and competitive dynamics to ensure the Company's products remain relevant and commercially competitive.

Commercial and Revenue Management

• Assume full responsibility for the Company's profit and loss performance, revenue growth, budgeting, and financial sustainability.

• Lead negotiations with enterprise clients, strategic partners, technology providers, investors, and other stakeholders.

• Develop and implement go-to-market strategies, pricing models, and customer acquisition initiatives across multiple markets.

• Build and maintain relationships with key decision-makers across the marketing, advertising, technology, and media sectors.

Product and Market Development

• Work closely with product, engineering, and commercial teams to ensure product development aligns with market demand and customer requirements.

• Guide the strategic positioning of StratifAI and future AI-based products within the marketing technology ecosystem.

• Oversee the deployment and adoption of the Company's AI-driven solutions among agencies, brands, and in-house marketing teams.

Operations, Governance and Compliance

• Establish robust operational frameworks, financial controls, and corporate governance practices to support business growth.

• Ensure compliance with all applicable statutory, regulatory, contractual, and licensing obligations across jurisdictions where the Company operates.

• Oversee risk management, business continuity planning, and organisational governance initiatives.

People Leadership and Organisational Development

• Build, lead, and develop a high-performing multidisciplinary team across commercial, technology, and operational functions.

• Foster a culture of innovation, accountability, collaboration, and continuous improvement.

• Develop organisational structures, performance management systems, and talent development initiatives to support scaling operations.

Experience and Qualifications

• Bachelor's degree in Business, Marketing, Technology, Engineering, Computer Science, or a related discipline. Advanced qualifications are advantageous.

• Minimum 12–15 years of leadership experience within digital marketing, advertising technology, marketing technology, artificial intelligence, software-as-a-service (SaaS), or related technology sectors.

• Proven track record of leading business growth, commercial strategy, and revenue generation across multiple international markets.

• Demonstrated experience negotiating and managing complex commercial partnerships and enterprise-level client engagements across industries such as FMCG, automotive, travel, financial services, telecommunications, and hospitality.

• Prior experience as a founder, entrepreneur, business leader, or senior executive within a technology-driven organisation will be highly advantageous.

• Strong understanding of artificial intelligence, marketing technology, media planning processes, digital advertising ecosystems, and data-driven decision-making frameworks.

• Established professional network across APAC, MENA, and other international markets.

• Strong leadership, stakeholder management, strategic planning, and operational execution capabilities.

Head of Nursing / Assistant Director of Nursing – Eldercare Excellence

Location: Central

Work Arrangement: 5-day work week

Are you a seasoned nursing leader ready to shape the future of eldercare? Join a well-established facility and take the helm in driving clinical excellence, operational efficiency, and staff development. This is your chance to make a lasting impact on the lives of elderly residents while leading a talented nursing team.

What You’ll Do:

• Lead and inspire a dedicated nursing team to deliver exceptional resident care.
• Oversee nursing operations, performance, and succession planning.
• Drive continuous improvement initiatives to elevate clinical standards.
• Collaborate with senior management to align nursing strategies with organizational goals.
• Mentor and develop staff, fostering a professional and high-performing environment.

What We’re Looking For:

• Bachelor’s Degree in Nursing (Master’s preferred)
• 15+ years of local experience in hospitals or nursing homes
• Proven experience in project management / healthcare coordination
• Exceptional leadership, communication, and organizational skills
• Track record of operational excellence and staff development

Why Join Us:

• Attractive salary package with Annual Wage Supplement (AWS) and performance bonuses
• Opportunity to lead a respected nursing team and influence eldercare practices
• 5-day work week promoting work-life balance

Ready to Make an Impact? Apply Now!

Take the next step in your nursing career and lead with purpose. Apply today to join a team committed to excellence in eldercare!

Send your resume in MS Word format to: Vanessa.chua@crew.sg

Please include your availability, notice period, and expected salary.

* Only shortlisted candidates will be notified.

Vanessa Chua Peng Teng (R25158315)

HRnet Ventures Pte Ltd - CREW by HRnet

E.A. 24C2435

An exceptional opportunity has arisen for an accomplished Operations Risk, Business Risk, Controls, or Operations Executive to lead the evolution of a best-in-class 1.5 Line of Defense framework within a global Investment Bank.

This is a highly visible Executive Director appointment, offering the opportunity to influence enterprise-wide risk strategy, operational governance, and organizational transformation across Global Markets Operations.

Reporting to senior Operations leadership, you will be responsible for building and leading an embedded Risk & Controls function that sits at the intersection of Operations, Operational Risk, Compliance, Internal Audit, and Front Office stakeholders. You will play a pivotal role in strengthening the firm's control environment while enabling business growth, operational efficiency, and strategic transformation.

A key strategic priority for this role will be overseeing the risk and control framework supporting the integration of Middle Office functions into Operations, ensuring robust governance, regulatory compliance, and operational resilience throughout the transition.

What You Will Lead

• Define and execute the strategic vision for Risk & Controls across Global Markets Operations.

• Champion a modern 1.5 Line of Defense model, balancing operational effectiveness with independent challenge and oversight.

• Lead the integration of Middle Office functions into Operations, ensuring seamless transition and strong control environments.

• Drive enhancements to RCSA, KRI, issue management, governance, and operational risk frameworks.

• Partner with Operations leadership to embed risk management into business strategy, transformation initiatives, technology programmes, and change agendas.

• Serve as a trusted advisor to senior stakeholders across Operations, Front Office, Risk Management, Compliance, and Internal Audit.

• Lead regulatory engagements, SOX initiatives, audit interactions, and remediation programmes.

• Build and develop a high-performing team of risk and controls professionals across multiple regions.

Who We Are Looking For

• This opportunity is ideally suited to senior leaders who began their careers within Investment Banking Operations and have subsequently progressed into Risk, Controls, Governance, COO, Business Management, Operational Risk, or Chief Controls Office functions.

Successful candidates will typically bring:

• 12+ years of experience across Investment Banking Operations, Middle Office, Operational Risk, Business Risk, Controls, Governance, or COO functions.

• Deep understanding of Global Markets products and post-trade operations, including trade lifecycle management, settlements, reconciliations, client onboarding, regulatory reporting, and control frameworks.

• Proven experience leading large-scale operational transformation, control enhancement, or organizational integration initiatives.

• Strong exposure to regulatory examinations, audit management, risk governance, and operational resilience programmes.

• Demonstrated ability to influence senior stakeholders and drive change across complex global organizations.

• Experience operating within, or partnering closely with, 1st Line, 1.5 Line, and 2nd Line Risk functions.

Please email your resume to Shereen Tan at ShereenT@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1107874

Only successful candidates will be notified.

We are seeking an experienced Administrative professional to lead our team and drive operational excellence at one of Singapore’s top universities!

Location: West
Type: Permanent (3 years term)
Salary: Up to $10k per month + bonus
Working hour: 8:30am - 5:45pm (Mon-Thu); 8:30am - 5:15pm (Fri)

• Translate strategic priorities into structured operational plans, ensuring clear objectives, accountability, and execution timelines.
• Lead and oversee cross-functional teams across key administrative and operational functions, ensuring effective collaboration and delivery of organisational goals.
• Establish performance expectations, provide regular guidance and feedback, and support the performance management process to drive team effectiveness.
• Oversee financial planning and resource management, including budgeting, monitoring, reporting, and ensuring alignment with organisational policies and guidelines.
• Manage facilities, infrastructure, and operational improvement initiatives to support business needs and ensure smooth day-to-day operations.
• Ensure adherence to regulatory requirements, governance standards, compliance frameworks, and business continuity practices.
• Represent the department in cross-functional forums, aligning with broader organisational strategies and ensuring effective communication and issue escalation.
• Develop team capabilities through talent development, succession planning, and structured management practices to build a high-performing team.

Requirements:

• A recognised university degree in any discipline.
• At least 8–10 years of working experience, with at least 3–4 years managing a team or function.
• Demonstrated accountability for operational outcomes — not just process compliance.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec ‘s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chee Yung Chen (Zack) - R23112910
ScienTec Consulting Pte Ltd – 11C5781

Senior Assistant Director (Service Bureau and eLigitation) (12 Months)


About the Role

We are looking for a seasoned operations leader to take overall charge of the Service Bureau (a public-facing service point providing filing, processing and enquiry services) and the eLitigation (a digital platform for electronic court filings) user experience. You will own operational performance, service standards, and the customer experience across both, and serve as the primary conduit to the management of the Judiciary for insights, reporting, and escalations.

Key Responsibilities

1) Vendor and Operations Oversight

•      Serve as the primary point of contact and work closely with the Judiciary to monitor the appointed vendor’s operational performance against KPIs and service level commitments of the Service Bureau

•      Conduct regular service reviews, audits, spot checks and review operational reports and validate against on-the-ground observations

•      Oversee end-to-end vendor operations across counter services, back-end processing, and enquiry channels

•      Resolve operational issues on the ground in real time, working directly with vendor staff, supervisors, and relevant stakeholders from the Judiciary and Singapore Academy of Law

•      Oversee manpower deployment, queue management, and contingency arrangements, particularly during peak periods or disruptions

2) Service Bureau Customer Experience

•      Set the service improvement agenda, working with the vendor and Judiciary stakeholders to lift operational KPIs and service standards

•      Identify and act on opportunities to enhance thein-person customer experience at the Service Bureau

•      Analyse customer feedback, complaints, and service data to uncover pain points and inform improvements

•      Lead process re-engineering, digitalisation, and automation projects to shape the roadmap for service standards

3) eLitigation User Experience

•      Take charge of the eLitigation user experience, reviewing the end-to-end customer journey to identify friction points and improvement opportunities

•      Conduct discovery conversations with users — law firms, litigants-in-person, and Service Bureau staff — to surface pain points and understand journeys across the platform

•      Develop user-facing content and resources — online guides, FAQs, templates, walkthroughs, and practical workarounds for common system pain points — to help users navigate eLitigation more effectively

•      Focus on improvements at the user experience layer and help to quantify, prioritise and recommend UX improvements for the eLitigation system

4) Governance, Monitoring & Escalation

•      Design and maintain governance frameworks, escalation pathways, and monitoring mechanisms to ensure issues across the Service Bureau and eLitigation user experience are identified and addressed promptly

•      Establish monitoring systems and dashboards that provide real-time visibility of Service Bureau performance and eLitigation user experience metrics

•      Lead incident management and service recovery, ensuring root cause analyses and preventive measures are implemented

•      Escalate material risks and systemic issues to senior management of our company and the Judiciary

5) Stakeholder Engagement &Reporting

•      Serve as the primary bridge between the Judiciary and the vendor, aligning decisions and communication across both parties

•      Provide regular insights, updates, and recommendations to senior management of the Judiciary on operations, service standards, and improvements across the Service Bureau and eLitigation

•      Build strong working relationships with stakeholders across Judiciary divisions supporting the Service Bureau and eLitigation

•      Engage with external users — law firms, litigants-in-person, and members of the public — to understand needs across both channels and communicate service changes

Requirements

1) Qualifications & Experience

•      Bachelor’s degree in Business, Operations Management, or a related field; postgraduate qualification an advantage

•      At least 8–10 years of relevant experience in operations management, service delivery, or vendor management, with a track record of leading large-scale service operations

•      Demonstrated experience managing outsourced service providers under performance-based contracts

•      Public sector or regulated service industry experience an advantage

2) Skills & Attributes

•      Strong vendor management and operational judgement, with the ability to troubleshoot on the ground

•      Ability to navigate multi-party governance structures and balance competing stakeholder interests

•      Experience designing governance frameworks, escalation protocols, and monitoring/reporting systems

•      Strong analytical skills and proficiency in data analysis tools (e.g. Excel, Power BI)

•      Excellent stakeholder management and communication skills, including preparing reports for senior management audiences

•      Customer-centric mindset with a strong service orientation

•      Resilient, pragmatic, and collaborative, with a strong sense of ownership and accountability for service outcomes

The successful applicant will be offered a one-year contract in the first instance. Kindly note that only shortlisted candidates will be contacted.

Job Summary

• Responsible for designing and implementing seamless product frameworks to scale the solutions for Medium Enterprises globally

• Responsible for managing global TWC portfolio performance, governance and reporting.

• Responsible for managing performance of credit analyst organization and streamlining structure, process, roles and capabilities to optimize on quality and efficiency of ME credit approvals in ASA markets

• Collaborate with Tech delivery, Credit risk, Fraud risk and Operations team to enhance the capabilities for efficient Client Relationship Management (CRM), Portfolio Monitoring and Management.

• Collaborate closely with SME heads, Product Heads, Credit Risk, Operations, Stressed asset team and Learning team to manage training needs of frontline staff.

Strategy

• Ensure that lending solutions in ME Markets are relevant in the market and aligned to the Group SME strategy

• Benchmark our ME proposition against client needs and competition offerings, especially in key markets, to identify gaps and opportunities

• Provide data driven analytics & insights to drive strategic discussions at the SME Management Team

• As Head of CA team ASA, provide leadership reinforcing commitment to CA structure and strong business focus. Provide oversight into the quality of credit analysis performed within the team. Be a mentor to the team, guiding them on career planning and progression and building a highly motivated team.

Business

• To partner both Coverage and Risk in ME Markets, supporting the former in developing and executing their client strategies and both teams in respect of credit analysis-relevant matters.

• Assess the effectiveness of product framework and ensure they are fit for growth

• Creating product and policy mix driven by client needs to offer seamless and easy solutions

• Work closely with the country product and segment heads to deliver comprehensive solutions for trade, forex and Wealth needs

Key Responsibilities

Processes

• Ensure that the approval, fulfillment and transaction processes are simple and streamlined and to client needs and calibrated to the risks involved.

• Develop a regular operating rhythm with stakeholders and appropriate governance framework to ensure that the portfolio shape and quality is in line with the strategy

• To provide insightful, relevant, succinct and timely credit analysis of a portfolio of SCB’s clients (current or prospective

• Analysis to provide a forward-looking view of the likely business and financial risks and potential mitigations. It should provide holistic counterparty assessment on structural elements relevant to SCB exposure and while it should be granular, opinion needs to be in succinct manner for presentation.

• Overall accountability for consistency and coherence of the complete BCA submitted to Risk will rest with Credit Analysis team

• Help group teams in driving the adoption and usage of digital capabilities

People & Talent

• Participate actively in shaping the SME Learning agenda for SME frontline especially the ME RMs

• Develop strong credit analyst capabilities for effective 1st line of defense and business enablement

• Provide strong leadership to CA team ensuring independent, quality and timely credit analysis

• Share best practices and lessons learnt to build institutional capabilities for scaling the business

Risk Management

• Proactive monitoring of key entity or industry wide events and/or developments, as well as of covenants and risk triggers where applicable

• Ensure infrastructure, processes, policies and control framework for SME Banking business is designed to appropriately and adequately manage the inherent risks in the product, keeping in mind that risk has multiple facets and goes beyond credit risk (e.g. operational risk, fraud risk, counterparty risk etc.)

• Partnering Risk through clear presentation of credit analysis and proposed credit grading, as well as

through proactive and considered discussion of key risk aspects

Governance

• Ensure that the overall risk and control framework in SME for is fit-for-purpose and working well within the risk appetite

• Understand the regulatory and legal framework governing products in markets

• Engage and present to Product Governance Committee and other relevant forums such as Risk Committee and other forums/committees as and when required

• Manage the credit change process globally across teams when credit policy changes are enacted, analyse gaps and propose solutions that optimize execution.

• Coordinate regional / global efforts to ensure compliance with BCA renewal policies, CaRT and other credit administration processes.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Market Heads of SME Banking

• Global Head of SME Risk

• Product/segment Heads in markets

• Stressed Asset/ Collection teams

• Learning and Development teams

• Data, Digital and Analytics teams

• Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for Good and the Group’s brand and values in the business

• Perform other responsibilities assigned under Group, Region, Country, Business or Functional policies and procedures

• Work effectively across SCB, using values behaviours to drive overall business growth

Our Ideal Candidate

• 15+ years of lending experience in Commercial or SME banking

• Deep understanding of Trade and Working Capital products in a Product Management, Relationship management, Credit Risk or Stressed Asset Management role

• Strong analytical and problem-solving skills

• Proven ability to effectively collaborate with a wide range of stakeholders

• Proactive and positive with the ability to use independent judgement and make sound decisions

• Excellent written & oral communication skills

Role Specific Technical Competencies

• Deep understanding of Trade and Working products

• Risk mindset with an understanding of the Enterprise Risk Management Framework

• Exposure to SME/mid-market clients and their unique requirements is desirable, but not mandatory

• Appreciation for market specific nuances

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• Flexible working options based around home and office locations, with flexible working patterns.

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers