Total 17,966 contract manager job vacancies in Australia

Job Description:

• In charge of recording and allocating incoming customer payments accurately in the accounting system.
• Prepare, process, and send invoices to customers in a timely manner
• In charge of managing billing activities, collections, and prepare AR reports according to required deadlines.
• In charge of performing reconciliations for customer accounts and bank statements.
• Handle GIRO deduction arrangements and reconcile related transactions.
• Responsible in processing payment receipts and arrange bank deposits.
• Responsible in reviewing payment differences and work with customers to resolve discrepancies or billing issues
• Assist with month-end closing tasks related to Accounts Receivable.
• Respond to queries from the cross functional department

Requirements:

• Min Diploma in Accounting, Finance or related discipline
• Minimum 3 years of working experience in Accounts Receivable
• Experience with ERP systems such as Microsoft Dynamics 365 or Esker is preferred

To submit your application, please apply online apply@rn-care.com or call +(65) 6220 0847 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

What You’ll Do:

·       Daily Operations

• Execute billing, receipting, and debt management tasks.
• Monitor and clear receipting and debtor accounts; respond to queries.
• Prepare debtor schedules and compile data for reporting.
• Complete AR closing checklist.
• Issue reminders/calls, prepare ageing reports and overdue payment interest letters.
• Conduct debt management reviews with business partners and users.
• Contribute to the ongoing billing automation project.
• Assist with preparatory work for S4 Hana upgrade.
• Undertake other tasks as assigned by Supervisor.

What You’ll Need:

• Executive level preferably with a degree holder in Finance, Accounting, or related discipline.
• Proven experience in Finance Operations, particularly Accounts Receivable and Debt Management functions.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: west5@recruitexpress.com.sg

EALicence number : 99C4599

• Ensure that the onboarding and review requirements are in accordance with Bank’s AML/KYC standards and regulatory requirements

• Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches

• Review and corroborate KYC information submitted by RM

• Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/tasks as well as related checklists, forms and reports related to the account to allow approval of the account

• Oversee end-to end account opening/ review process of the account.

• Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases

• Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process

• Provide feedback and suggestions to relevant parties to improve the processes.

• Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.

• Any other ad-hoc duties as assigned

Requirements

• Prior experience in KYC and SOW write up/ corroboration

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Lab Technician

Our client isa MNC chemical manufacturer company. They are currently seeking for Lab Technician.

The role of the Lab Technician includes:

• Perform general administrative support tasks such as digitizing documents, maintaining data records, organizing manuals, and managing filing systems
• Ensure cleanliness and organization of the laboratory by following 5S practices, including proper handling and disposal of laboratory waste
• Assist with basic laboratory procedures and routine testing activities as required
• Support simple physical analyses, such as evaluating particle size and handling colour sample checks

Job Requirement:

·      Candidate able tounderstand SOP is preferred.

Interested candidates, please sendyour detailed resume stating Past Employments, including Reasons of Leaving, LastDrawn Salary for the most recent 2 positions (breakdown of basic salary,allowance, bonuses etc), Expected Basic Salary and availability.

WE REGRET TOINFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)
Posting Personnel: Win Hui
EA Personnel Reg No.: R23115634

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Job Description:

• Assists in the onsite evaluating and reviewing of accounting documents related to sales cycle of different industry entities which includes construction, services, trading, leasing etc.
• Assist in the preparation of report using a pre-fix template with the findings from the onsite review and supporting documents/information.
• Able to perform onsite work and subsequent follow up work independently.
• Traveling to client offices is required.
• Participate in other outsource accounting assignments when required.

Job Requirements:

• Minimum Diploma in Accountancy, ACCA, CA or equivalent professional qualification.
• Entry level with basic accounting knowledge is welcome to apply as training will be provided.
• Able to work independently and adhere to quick turnaround within a few days.  
• Proficient in MS Office applications. 
• Hardworking and positive attitude, with ability to work as team or individually.
• Good written communication skills.
• Contract position for two years to specially serve a large financial institution client.
• Willing to travel within Singapore

JOB ID:1631523

Responsibilities

• Support finance operations including Accounts Payable (AP), Accounts Receivable (AR), payment processing, petty cash management, and audit preparation.
• Assist with HR administration, employee onboarding, work pass updates, recruitment coordination, and training arrangements.
• Ensure compliance with company policies, government regulations, and workplace health & safety requirements.
• Coordinate insurance renewals, IT support matters, equipment setup, and system access for new hires.
• Manage office administration, vendor relationships, procurement of office supplies, and company events.
• Handle travel arrangements, trade financing requests, and other ad-hoc administrative duties.

Requirements

• Diploma in Business Administration, Accounting, Human Resources, or a related field.
• Minimum 2 years of experience in Sales Support, Administration, Office Management, or Coordination roles.
• Familiarity with basic finance processes such as AP, AR, invoicing, and payment administration.
• Proficient in Microsoft Office applications and Windows operating systems.
• Strong organizational, communication, and multitasking skills.

We regret that only shortlisted candidates will be notified. However, all applications will be retained in our resume bank for future opportunities. Your application will be processed in line with our company’s Privacy Policy.
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Gabriel Tan
EA Personnel Reg. No.: R22104076
EA Licence No.: 07C5771

PURPOSE OF THE ROLE

The H2E / Payroll Lead owns the end-to-end delivery of SAP HCM Payroll and Time Management within a strategic lift-and-shift migration from SAP ECC to S/4HANA.

The role combines deep functional expertise in Singapore statutory payroll with strong integration design skills across SuccessFactors Employee Central (EC) and the Payroll-to-FI/CO posting interface.

The incumbent leads workshops, drives future-state platform decisions, and guides the onshore/offshore delivery team through parallel runs, data migration, cutover, and hyper-care.

KEY RESPONSIBILITIES

1. SAP HCM Payroll & Time Migration (ECC → S/4HANA)

• Lead the lift-and-shift of SAP HCM Payroll and Time Evaluation from ECC to S/4HANA, ensuring functional parity and statutory compliance throughout.

• Own Time Management design end-to-end: schemas, work schedules, absence/attendance quotas, overtime rules, and allowance configuration.

• Validate and remediate payroll schemas, PCRs, and wage-type configurations for S/4HANA compatibility.

• Execute parallel payroll runs and reconcile results, identifying and resolving variances before go-live cutover.

2. Singapore Statutory Payroll

• Deliver full Singapore statutory payroll compliance: CPF (employee & employer contributions), IRAS (IR8A / IR21 / AIS submissions), SDL, and SHG fund deductions.

• Ensure year-end tax reporting and government submission processes are accurately configured and tested in S/4HANA.

• Stay current on MOM, CPF Board, and IRAS regulatory changes and advise the client on configuration impact.

3. SuccessFactors EC ↔ S/4HANA HCM Integration

• Design and govern the SuccessFactors Employee Central to S/4HANA HCM integration: data flows, replication rules, field mapping, and error handling.

• Align the integration blueprint with the client’s future-state HR platform direction and ensure the design supports both interim and target-state architectures.

• Define and test the Payroll-to-FI/CO posting interface, covering cost centre allocation, GL mapping, and reconciliation controls.

4. H2E Workshops & Future-State Advisory

• Lead and facilitate Hire-to-Exit (H2E) process design workshops with HR, Finance, and IT stakeholders.

• Provide structured advisory on the future-state unified HR platform direction: S/4HANA HCM on-premise vs. SuccessFactors Employee Central Payroll (ECP), covering TCO, roadmap alignment, and risk.

• Produce high-quality functional specification documents, configuration workbooks, and decision logs.

5. Team Leadership, Migration & Hyper-Care

• Lead and coordinate the onshore/offshore payroll and time team throughout the full project lifecycle.

• Own the data migration strategy for HR/payroll master data: extraction, cleansing, transformation, and load validation.

• Drive cutover planning and execution, managing interdependencies with Finance, IT Basis, and business operations.

• Manage hyper-care support post go-live, triaging payroll issues, monitoring first live payroll runs, and ensuring rapid stabilisation.

QUALIFICATIONS & EXPERIENCE

1. Mandatory Requirements

• 12–15 years of overall SAP HCM / HR Technology experience.

• 8+ years of specialist experience in SAP HCM Payroll and Time Management, with hands-on configuration depth.

• Singapore payroll expertise is mandatory: CPF, IRAS, SDL, SHG, and statutory reporting.

• 2+ years of SuccessFactors Employee Central integration experience (EC to SAP HCM or ECP).

• Minimum 2 full end-to-end payroll implementations or migrations (ECC or S/4HANA) as functional lead.

2. Technical & Functional Skills

• SAP Payroll: schema configuration, PCR writing, wage-type design, retroactive accounting, off-cycle payroll.

• SAP Time Management: TM04/TM00 schemas, work schedule rules, absence/attendance types and quotas, OT valuation.

• SuccessFactors EC: org structure, position management, EC-to-HCM replication via Integration Center or SAP HCI/BTP.

• S/4HANA HCM: familiar with on-premise H4S4 architecture, HR Renewal, and SAP HCM on S/4HANA deployment options.

• Payroll-to-FI/CO: posting run configuration, symbolic accounts, GL assignment, cost centre distribution.

• Data migration: LSMW, SAP Data Services, or equivalent tools for HR master data migration.

3. Preferred Qualifications

• SAP Certified Application Associate – SAP HCM Payroll or Time Management (or equivalent certification).

• Experience in Southeast Asia multi-country payroll projects (MY, TH, PH, ID) is advantageous.

• Exposure to SAP SuccessFactors Employee Central Payroll (ECP) implementation.

• Familiarity with SAP S/4HANA HR architectural decisions: sidecar vs. co-deployment.

Key Responsibilities

• Provide operational support for Azure cloud infrastructure and associated services.
• Respond to incidents, service requests, and event alerts within defined service level agreements (SLAs).
• Provide 24/7 production support.
• Perform troubleshooting across Azure services, including Virtual Machines, Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers, Azure Backup, Azure Monitor, and Log Analytics.
• Execute routine operational tasks such as system monitoring, health checks, service restarts, backup verification, and configuration validation.
• Manage and support monthly patching activities for Windows and Linux environments.
• Assist in change implementation, maintenance activities, and patch deployments following established procedures.
• Maintain accurate and up-to-date operational documentation and ticketing records.
• Adhere to incident, problem, change, and request management processes.
• Support compliance with security policies, audit requirements, and operational standards.
• Collaborate with internal teams, customers, and service management teams to ensure service quality and continuous improvement

Required Qualifications & Skills

• Business Information Technology (including e-commerce technology, business information systems)
• Minimum 7 years of hands-on experience working with AWS / Azure cloud environments.
• Strong understanding of networking principles.
• Experience in system administration for both Windows and Linux environments.
• Familiarity with Azure DevOps, Terraform, configuration management, and continuous integration tools.
• Proven experience managing patching cycles in enterprise environments.
• Strong troubleshooting and problem-solving skills.
• Good communication and documentation skills.

Preferred Qualifications

• Experience working in a 24/7 production support environment.
• Knowledge of ITIL processes or service management frameworks.
• Relevant Azure certifications are a plus.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.”

Job Responsibilities

• Provide contract/ operation/ service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution
• Maintain service level agreements and key performance indicators for services, review regularly in the light of changing business and operational needs
• Meet contractual manpower needs and standards – ensure proper induction program in place, skills upgrading, career development and retention
• Effective employee management and ensure compliance with local government legislation
• Drive employee and customer engagement process and improvements
• Ensure all statutory compliance and being the primary contact in respect of all contracts services and undertake risk assessments, organising emergency procedures, liaising with clients by informing them of the developments
• Develop systems/ programs to improve quality, efficient utilisation of equipment and materials and the productive use of labour

Working Hours: Mon to Fri - 8am to 530pm, Sat - 8am to 12pm (Alt Sat)

Salary: up to SGD 5,000

Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This is a 12 months contract role, working onsite with a telco client. 

Role Summary: We're hiring a Senior Designer who treats generative AI as a primary creative tool — not a finishing touch — to lead visual craft across Singtel's brand and campaigns. You'll shape how one of APAC's largest telco groups shows up across OOH, social, digital, retail, and experiential — for Singtel, GOMO, CAST, Hi!, Singtel Business, and beyond. Real budgets. Real reach across Singapore and SEA. And a rare chance to contribute the AI design playbook we are building.

Key Responsibilities: 

• Concept and produce hero visuals using Gemini, Firefly, NanoBanana, GPT Image, Seeance, and Flux — pushing past default AI aesthetics into work that feels distinctly Singtel
• Build proprietary prompt libraries, LoRAs, and model recipes that lock our brand aesthetic into reproducible workflows
• Architect end-to-end AI pipelines spanning image, video, motion, and 3D
• Set the visual guardrails and responsible-use standards for AI in Creative Labs
• Mentor designers on prompt craft and the judgment calls that separate great AI work from generic output
• Partner with copywriters, marketers, product, UX, and agency partners to ship integrated campaigns

Ideal Skills and Experience:  

• 2 to 4 years in art direction or visual design (agency + in-house mix preferred)
• A portfolio that shows both strong pre-AI fundamentals AND production-grade AI-led work
• Hands-on fluency Gemini, Firefly, NanoBanana, GPT Image, Seeance, and Flux
• Mastery of Adobe Creative Suite and Figma; comfort with Illustrator and Photoshop
• Strong typography, layout, colour, and composition — AI doesn't replace these
• A clear point of view on the ethical, responsible use of generative AI in brand work

Bonus points for

• Custom LoRA training or model fine-tuning
• ComfyUI node graphs, ControlNet, IP-Adapter workflows
• 3D, Unreal Engine, TouchDesigner, or Gaussian splatting
• Python or scripting to automate creative pipelines
• Telco, tech, fintech, or large consumer brand experience

Key Responsibilities

• Lead Oracle-to-PostgreSQL database migration and modernization initiatives.
• Define PostgreSQL architecture, including HA/DR, scalability, performance, and security.
• Drive schema conversion, data migration, replication, and validation activities.
• Provide technical guidance to application, migration, and testing teams.
• Lead database consolidation, optimization, and cloud database adoption initiatives.
• Prepare architecture documentation and engage stakeholders on technical decisions.

Requirements

• Minimum 15 years of experience in enterprise database architecture and administration.
• Strong hands-on experience in Oracle-to-PostgreSQL migration projects.
• Expert knowledge of PostgreSQL administration, performance tuning, and optimization.
• Experience managing Oracle, PostgreSQL, SQL Server, and IBM DB2 environments.
• Expertise in HA/DR architecture, replication, failover, clustering, backup, and recovery.
• Experience with Oracle GoldenGate, IBM CDC, HVR/Fivetran, or similar replication technologies.
• Experience leading large-scale database modernization or consolidation programs.
• Experience in banking, financial services, logistics, or other large enterprise environments.
• Strong stakeholder management, documentation, and communication skills.

Preferred

• Experience with Azure Database for PostgreSQL, Azure SQL, AWS RDS, or similar cloud database platforms.
• Exposure to database automation, DevOps, or Infrastructure-as-Code practices.
• Relevant PostgreSQL, Oracle, Cloud, or Database certifications.

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

The Digital Designer/ Developer is responsible for producing marketing assets across all digital channels for a range of local and global brands. This primarily includes digital banners and social media content.

Responsibilities

• Digital Display and Social Media - design, adaptation and animation of digital banners and social media assets considering specifications and best practices - includes static, animated GIFs, HTML5 and Rich Media banners
• Designing and building modular templates to enable automation of digital assets (HTML, Figma, Photoshop, Illustrator)
• AI-led content creation - using Generative AI and traditional editing techniques to produce high quality images and videos, keeping to brand guidelines and AI governance policies
• Work with project managers/ account servicing team/ clients to advise on the best approach to tackling design challenges
• Ensure all tasks, big and small, are designed and produced to the highest creative quality and standards
• Able to interpret briefs, estimate effort and deliver within agreed timelines
• Thoroughly QA work against the brief and brand guidelines before delivering 

Experience and Skills

• 2-3 years experiences working with a marketing agency 
• Strong experience in design software, including Figma, Adobe Photoshop and Illustrator
• Self-motivated to learn new creative skills and software as the need emerges and the industry evolves
• Experience with design systems and modular design to enable asset automation
• Understanding of typography, layout, visual hierarchy, colour and grid structures, and able to follow brand guidelines where required
• Experience designing digital banners and social media content
• Experience animating digital assets with tools such as ad builders like Google Web Designer and/or After Effects (nice to have)
• Technical skills
• Experience with HTML, CSS and JavaScript and an understanding of front-end development
• Experience in GIT and development workflow
• Experience in animation libraries such as Greensock
• Experience in responsive development
• Good knowledge in cross-browser support and fixes

Qualities

• A problem solver, driven by delivering creative quality and efficiency
• A team player always bringing a positive, can-do attitude
• Conscientious with meticulous attention to detail
• Self-motivated and proactive
• Thrives in a fast-paced environment and remains calm under pressure
• Passionate about digital, keeping up with the latest trends and influence on popular culture
• Strong communication and interpersonal skills
• Able to work independently and efficiently to meet deadlines
• Able to follow clear instructions 

ROLE PURPOSE

The O2C Lead is the end-to-end design and delivery authority for the Order-to-Cash workstream across an S/4HANA transformation programme. The role spans SAP SD, Customer Service (CS), Customer Master, Contracts, Pricing, Billing, and Accounts Receivable, harmonising fragmented landscapes into a single, adoptable S/4HANA O2C template.

The Lead owns cross-module integration, drives fit-to-standard methodology, and serves as the primary point of accountability to the customer’s O2C business leadership.

KEY RESPONSIBILITIES

1. O2C Design & Configuration

• Lead end-to-end O2C design across SD, Customer Master, contracts, pricing, billing, and AR.

• Harmonise fragmented order types, pricing conditions, and billing variants into one cohesive S/4HANA O2C template.

• Establish a unified invoicing framework aligned to business and statutory requirements.

2. SAP Customer Service (CS)

• Configure SAP CS for service contracts, notifications, service orders, and resource-related billing (RRB).

• Ensure seamless integration between CS and Plant Maintenance (PM) for equipment-linked service scenarios.

• Design and validate the end-to-end field-service and depot-repair order flows.

3. Cross-Module & Platform Integration

• Own integration architecture across FI/AR, MM, PP, PM, and WM/EWM modules.

• Lead design and oversight of O2C interfaces via BTP Integration Suite (API Management, Cloud Integration).

• Collaborate with BTP architects on middleware design for third-party logistics, EDI, and e-invoicing connectors.

4. Fit-to-Standard & Governance

• Drive fit-to-standard workshops and playback sessions with business stakeholders across all O2C sub-processes.

• Own the WRICEF catalogue for O2C: define, prioritise, and govern enhancements, interfaces, reports, and forms.

• Manage the functional specification pipeline and ensure traceability from business requirement to solution design.

5. Testing & Quality

• Plan and execute UAT for the full O2C scope, including CS and integration scenarios.

• Define test scripts, manage defect triage, and sign off on test completion criteria with business leads.

• Coordinate SIT cycles in partnership with the technical and integration teams.

6. Team & Stakeholder Leadership

• Manage a blended onshore/offshore team—set delivery standards, conduct reviews, and mentor junior consultants.

• Act as the single point of accountability to the customer’s O2C business leadership for status, risks, and decisions.

• Facilitate executive steering updates and escalation resolution.

REQUIRED EXPERIENCE & SKILLS

SAP Functional Expertise

• 8+ years of hands-on SAP SD configuration: order management, pricing (condition technique), billing, credit management, and output management.

• 3+ years of SAP CS configuration: service contracts (value/quantity contracts), service notifications, service orders, and resource-related billing.

• Deep knowledge of Customer Master data model in S/4HANA (Business Partner framework, account groups, partner functions).

• Strong understanding of AR integration: payment terms, dunning, account determination, and cash application.

S/4HANA Programme Delivery

• Minimum 2 end-to-end S/4HANA implementations as SD workstream lead (Greenfield, Brownfield, or Selective Data Transition).

• Proven experience running fit-to-standard workshops in an Activate methodology framework.

• Hands-on WRICEF management experience—from impact assessment through to build sign-off.

Integration & Technology

• Working knowledge of SAP BTP Integration Suite (Cloud Integration / API Management) for O2C integration scenarios.

• Familiarity with EDI standards (ORDERS, ORDRSP, INVOIC) and e-invoicing regulatory requirements.

• Understanding of PM/CS integration for equipment, functional locations, and warranty management.

Leadership & Soft Skills

• Demonstrated experience managing onshore/offshore delivery teams of 5+ consultants.

• Strong executive communication skills; able to translate complex functional designs into business-friendly language.

• Adept at facilitating workshops, managing stakeholder conflict, and driving consensus.

PREFERRED QUALIFICATIONS

• SAP Certified Application Associate – SAP S/4HANA Sales or equivalent.

• Experience with SAP Field Service Management (FSM) integrated with CS/PM.

• Exposure to revenue recognition scenarios (IFRS 15 / ASC 606) in SD/CS billing.

• Prior experience in asset-intensive or service-centric industries (Utilities, Industrial Machinery, High-Tech).

• Familiarity with SAP Fiori UX for SD/CS transaction replacement.

Job Summary

• Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill & technical call coaching model, and drives customers to a positive outcome
• Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders
• Is able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources

Key Responsibilities

• Primary responsibility is to provide inbound and outbound contact channel support and other requests for support, providing highly effective technical troubleshooting and product knowledge to customers and internal stakeholders
• Collaborate effectively with teammates to provide an adequate level of coverage for customer contact channels and other tasks to ensure achievement of team SLA, targets, and goals
• Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill and technical coaching model, and drives customers to a positive outcome
• Ability to communicate complex information in simple terms
• Balances a strong focus on customers’ needs with thorough technical troubleshooting and a high level of compliance with established processes
• Willingly disseminates and corroborates knowledge and learnings with teammates and other internal stakeholders as needed.
• Diligently records all customer interactions in the customer relationship management system (Salesforce). Includes detailed case tracking notes, next steps, and/or resolution. Holds others accountable for doing likewise
• Elevates complex technical issues as needed to the elevation teams and communicates follow-up and/or resolutions to the customer
• Communicates difficult or sensitive customer issues to the direct leader, whilst keeping other team members up to date on ongoing issues
• Continue to learn and maintain product knowledge by leveraging local and global resources available
• Participates in weekend & holiday support roster to provide customer assistance during these periods
• Other duties as required

Requirements

• Proficiency in Mandarin language require - as the role requires this person to liaise mainly with our external customers based in Taiwan, who mainly communicate in Mandarin.
• Work experience in Clinical Diagnostics of Biochemistry and Hematology analyzers preferred.
• Laboratory experience preferred
• Computer skills in Microsoft Office, including Excel, Words, Powerpoint, and Outlook.
• Good communication and presentation skills.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.

• To be part of a globally recognised firm
• Exciting career growth opportunities.

About Our Client

Our client is a globally established investment firm with a strong presence across globally. Operating a multi-manager platform, the organisation partners with portfolio managers across a range of strategies including quantitative, fundamental equity, and tactical trading.

Job Description

• Provide comprehensive secretarial and administrative support to a team of Front Office executives/investment leaders
• Manage complex calendars, meetings, and scheduling across time zones
• Coordinate domestic and international travel, including itineraries and accomodation
• Prepare meeting materials, agendas, and handle correspondence
• Process expenses and support day-to-day operational needs
• Assist with event planning, team activities, and ad hoc projects
• Act as a key coordination point for internal and external stakeholders

The Successful Applicant

• Has 5 years of secretarial experience as an Executive Assistant or team assistant within Financial Services Firms
• Strong organisational skills with the ability to multitask effectively
• Excellent attention to detail and structured approach to work
• Service oriented, team player and strong collaboration with various departments
• Professional demeanour with strong interpersonal skills
• Ability to handle confidential information with discretion
• Demonstrated ability to work independently in a fast-paced environment
• Proficient in MS Office and Concur system

What's on Offer

• You will join a high-performing and collaborative organisation that places strong emphasis on talent development and employee growth.
• The role offers exposure to leadership, opportunities to be involved in impactful projects, and a supportive environment that fosters learning and career progression.

Contact

Nicole Chan (Lic No: R2198620 / EA no: 18C9065)

Quote job ref

JN-062026-7038848

Phone number

+65 6533 2777

Michael Page (Personnel) Pte Ltd | Registration No.201736642C