Total 2,995 Full-time command center analyst job vacancies in Australia

As a Senior Data Analyst, you will leverage your expertise to directly impact the growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work closely with senior stakeholders, mentor junior analysts, and shape the analytics function within one of our functional analytics teams. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Own a risk & fraud problem domain end-to-end, framing ambiguous problems and delivering analytical solutions that drive measurable improvements in cost, efficiency, service performance and customer experience.
• Act as a thought partner to business and domain leads, shaping problem statements, challenging assumptions, and co-developing data-driven solutions to high-impact risk and fraud challenges.
• Apply advanced analytical methods, including simulation, optimisation, and statistical modelling, to detect and solve complex problems such as incentive abuse, refund claim abuse and.
• Determine causal impact in operational environments, designing and analyzing experiments (e.g., cluster, switchback) and applying causal inference methods (e.g., DiD, synthetic controls) to inform business decisions.
• Build and scale data products and analytical tools, leveraging modern data stacks and agentic AI workflows to enable deep dives, self-serve analytics, and faster decision-making.
• Drive exploratory and root cause analyses, identifying performance drivers and uncovering opportunities for optimization across the risk and fraud infrastructure.
• Collaborate cross-functionally with data and engineering teams, contributing to data modeling, metric definitions, and scalable solutions that accelerate time-to-insight.
• Communicate with clarity and influence, translating complex analyses into actionable recommendations and driving alignment across technical and business stakeholders.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

HTELite is currently seeking passionate Maths teachers to join our team. We are looking for individuals who can effectively teach students for standardized tests in both local and international schools.

Vision:

At HTELite, our vision is to provide top-notch guidance that is tailored to each student's individual needs. We aim to create a professional and informal learning environment where students and employees feel safe. Our goal is to serve as a gateway to academic success and help students reach their full potential.

Core values:

• Passion: We are passionate about education and empowering students.
• Creativity: We encourage innovative and creative teaching approaches.
• Innovation: We strive to stay at the forefront of educational practices.
• Growth: We foster personal and professional growth for both students and employees.
• Teamwork: We believe in collaborative teamwork to achieve excellence.

Job description:

The ideal candidate should have a minimum of 3 years of experience in the education field, with prior knowledge of the British and American curriculum being a significant advantage. We value perseverance, dedication, and flexibility in our teachers.

Requirements:

• Ability to adapt teaching methodologies as needed
• Skill in engaging and motivating students
• Proactive attitude and initiative
• Punctuality and Strong time management skills
• Excellent communication and problem-solving abilities
• Bachelor's degree from a reputable university, with at least 3 years of teaching experience. A PhD or Master's degree in Maths or related fields would be a significant advantage
• Understanding of the concept of tuition centers, where each student is treated as an individual rather than a number
• Willingness to work during evenings, weekends, public holidays and peak periods

Important note:

We are currently hiring only local full-time teachers. The monthly salary ranges from 5,000 SGD to 7,000 SGD, depending on years of teaching experience and qualifications.

Responsibilities:

• Develop and customize lesson plans to meet students' needs
• Provide written feedback on student progress
• Create curriculum materials
• Identify and address learning obstacles
• Supervise students during peak hours
• Perform other ad hoc tasks as required

Work schedule:

• Five or six days a week, depending on candidate availability
• Weekday hours: 09:00 to 20:00
• Weekend hours: 09:00 to 18:00 (lunch and dinner breaks arranged according to schedule)
• Schedule may be subject to changes during school breaks and public holidays

Job benefits:

At HTELite, we recognize and reward hard work. We offer attractive incentive programs for full-time teachers and provide opportunities for career growth. We also strive to foster a friendly working environment.

Location:

10 Anson Road, 32-14/15 International Plaza, 079903, Singapore

How to apply:

Interested applicants can send their detailed CV, including current and expected salary, along with a recent photo to admin@htesg.com.

Please note that only shortlisted candidates will be contacted.

Job Summary

We are seeking a proactive and relationship-driven professional to drive referral growth, strengthen partnerships with General Practitioners (GPs) and healthcare providers, and lead outreach initiatives that enhance patient engagement and business development opportunities.

This role combines healthcare partnerships, outreach, referral development, patient concierge support, and marketing initiatives to support organizational growth and service excellence.

Key Responsibilities

Healthcare Partnerships, Outreach & Business Development

• Develop and execute outreach initiatives to engage GPs, clinics, and healthcare partners, driving referral growth and business opportunities.
• Build, manage, and grow relationships with key clinic accounts and referral partners to support client retention, referral volume, and revenue growth.
• Conduct regular clinic visits, networking activities, and engagement programmes to strengthen partnerships, increase brand visibility, and improve case conversion.
• Identify, engage, and onboard new referring doctors and clinic partners while expanding existing referral networks and accounts.
• Serve as the key liaison between partners and internal teams to ensure effective collaboration, service delivery, and follow-up on referral opportunities.

Patient Concierge & Client Experience

• Manage patient enquiries and appointment coordination across multiple communication channels.
• Coordinate closely with doctors, clinics, and patients to ensure a seamless patient journey and positive care experience.
• Address client feedback, resolve issues proactively, and support initiatives that enhance patient satisfaction and partner engagement.

Marketing, Events & Reporting

• Support he planning and execution of GP outreach programmes, healthcare talks, workshops, networking events, and marketing campaigns.
• Coordinate event logistics, marketing materials, stakeholder communications, and post-event follow-up activities.
• Track referral performance, outreach activities, partnership engagement, and business development outcomes through regular reporting.
• Work closely with clinical, operations, and finance teams to support business objectives and continuous improvement initiatives.

Requirements

• Degree in Business, Marketing, Communications, Healthcare Management, or related disciplines.
• 3–5 years of experience in healthcare business development, outreach, account management, GP engagement, patient relations, or marketing.
• Strong stakeholder management, communication, networking, and relationship-building skills.
• Proactive, service-oriented, and commercially driven with strong problem-solving abilities.
• Organized, self-motivated, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications.

Responsibilities:

• Introduce WLCSP new devices into mass production(concept, design, verification, validation, and manufacturing releases of new products)
• Lead and manage new product, ensure on time delivery as committed with the customer
• Works and communicates with customers to understand qualification requirements and expectations of the new product
• Translate customer's engineering build instructions to Special Work Request
• Review and delegate external specifications from customers pertaining to each device/product to relevant team
• Coordinate with Design and Process Engineering Team on the action items to ensure product is within the site capability and manufacturing flow
• Publishes and reviews engineering reports, including all issues found and resolved during developments, as well as yield reports and analysis.
• Makes smart and sound decisions to support quick turn around on sample and engineering builds
• Maintains lifecycle/document management from Qualification to Production lifecycle phase thru eNPI system.
• Attends daily meeting to check NPI builds movement and issues encountered during processing and coordinate with Support Group for help needed on execution

Requirements:

• Degree/Diploma in Electrical/Electronic Engineering or equivalent
• Minimum 5 years’ experience in WLCSP/Backend Process/Product/Package Engineering in Semiconductor industry or equivalent preferably from OSAT
• Strong project coordination, communication, and problem-solving skills

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

Job Summary

The ideal candidate will lead Topsides Process Engineering for FPSO, FLNG, or offshore projects, providing strategic focus across Conceptual, pre-FEED, FEED, and EPC(I) phases with hands-on engineering expertise and leadership in offshore oil and gas.

Responsibilities

• Lead development and continuous improvement of corporate technical standards, procedures, workflows, and engineering platforms to ensure practical, fit-for-purpose solutions incorporating project lessons learned
• Manage topside process engineering resources by monitoring project progress and assigning competent personnel aligned with project needs in close collaboration with Project Management Teams
• Maintain and disseminate the Lessons Learned database for project execution and operations to enable preventive and mitigative actions and promote design standardization
• Serve as Project Discipline Lead for Topsides Process, applying hands-on engineering expertise to guide project execution and technical decisions
• Report regularly to Head of Process Discipline on project concerns, resource planning, progress updates, and forecasts, participating in corporate meetings
• Provide technical guidance and career development opportunities for engineers and designers, facilitating access to international conferences and training
• Support Hanwha Ocean engineering teams across global locations including India, Seoul, and Houston for offshore project phases from Conceptual to FEED
• Travel internationally as required to support project and team needs

Required competencies and certifications

• Bachelor’s or Master’s degree in Petroleum or Chemical Engineering
• Proven hands-on process engineering experience in FPSO or offshore EPCI projects, including process simulation (steady state, dynamic), HB/MB, utility consumption, blowdown/flarenet studies, hydraulic and equipment sizing, control narrative, HAZOP, and technical safety action close-out
• Experience leading FPSO FEED/EPCI projects as Project Lead for Topsides Process, covering Conceptual and Feasibility Studies
• Experience managing topside process engineering resources and project progress in offshore or onshore oil and gas industry projects
• Proficiency with process engineering tools such as Aspen HYSYS, Flarenet, Pipe-net, or equivalents, with ability to interpret simulation results
• Extensive knowledge of process engineering principles, industry codes, standards, and scientific problem-solving methods
• Strong analytical and problem-solving skills applied to engineering challenges
• Effective communication skills in English, both oral and written, to collaborate with multidisciplinary teams, vendors, and clients
• Ability to work independently and collaboratively with strong attention to detail and accuracy

Preferred competencies and qualifications

• Experience in Field Engineering during construction or onshore/offshore commissioning phases
• Familiarity with zero carbon emission technologies and CCUS (Carbon Capture, Utilization, and Storage) technologies

This position reports to the Manufacturing Test Lead and will be trained to support manufacturing process, production and equipment.

Learning Outcomes:

Production and Equipment Support:

• Assist in daily autonomous maintenance for Automated Glue and Thermal Paste Machine

• Perform daily self-tests on Automate tester (ATE):

• Assist in troubleshooting line issues related to fixtures, testers, equipment, and Automation Line.

• Perform monthly maintenance on full Automation Line.

• Assist with line change over to switch fixtures between different products.

• Support daily operational issues in Final Assembly, including testers, assembly lines, and machines.

• Conduct preventive maintenance on fixtures and calibration checks on torque drivers.

Process and Automation Enhancement:

• Assist in implementing improvements in Final Assembly manufacturing processes.

• Support automation modifications and process enhancements.

• Support equipment setup, safety buyoff, and operational readiness.

• Assist in creating work instructions and process documentation.

• Support corrective and preventive maintenance activities, including root cause analysis.

• Participate in ECN meetings and updates on FA processes, label processes, and layout drawings.

Labeling and Compliance Support:

• Assist in label modifications related to FTPC/Table 2/SAP systems.

• Support labels buy-off processes to ensure compliance with product and carton label requirements.

• Support to raise and track SharePoint requests related to label and laser artwork issues.

• Collaborate with the Global Label Team.

Technical Skills and Competencies

• Diploma in Electrical, Mechanical, Mechatronics Engineering or related discipline.

• Proficient in equipment installation and machine troubleshooting.

• Knowledge of C++, C#.NET and PLC programming will be an added advantage.

• Strong analytical and problem-solving skills are required.

• Excellent troubleshooting, analysis, and problem-solving skills.

• Able to support night shift when needed.

Your Mission

This position is responsible for serving as a key expert in the development of digital maintenance software solutions. You will work closely with maintenance teams, software developers, IoT/PLC engineers, process engineers, and data scientists to leverage technology to improve, streamline, and automate maintenance processes. You will lead an agile squad in planning, application development, implementation, and monitoring of these technologies in Singapore and globally. You will bring experience in digital transformation, application solution development, and a strong understanding of AI and maintenance solutions available in the market.

What To Expect

[Project Leadership]

• Collaborate with global teams to gather Voice of the Customer, software practices, data governance requirements, and maintenance-related business use cases.
• Interface with various corporate functional areas and prepare technical documents, presentations, and reports.

[Technology Roadmap Development]

• Develop digital applications for maintenance, including LLMs, predictive maintenance solutions, and technology roadmaps.
• Lead maintenance-related application deployment as part of a Scrum team or as a Product Owner.
• Manage activities related to the Scrum Product Owner role.
• Oversee sprint execution and bug tracking.
• Support the monitoring of projects involving IT and Industry 4.0 initiatives.
• Work closely with industrial and IT teams to deliver scalable and secure solutions across OT and IT environments.

[Technical Leadership & Collaboration]

• Act as a technical reference and hands-on contributor across maintenance digital initiatives.
• Collaborate closely with IoT/PLC engineers and domain experts.
• Contribute to documentation, design decisions, and technical standards through playbooks.
• Mentor junior engineers through hands-on guidance, code reviews, and technical discussions.

What You'll Bring

• Bachelor’s Degree in Engineering, Automation, Computer Science, or at least 10 years of relevant technical and software application deployment experience.
• 8+ years of engineering experience in an industrial environment.
• 5+ years of experience in project management, Scrum, and software deployment.
• Strong analytical, leadership, and problem-solving skills.
• Proven ability to manage projects for accelerated sites and collaborate closely with cross-functional squads.
• Proficiency in Microsoft Office applications, including advanced Excel, Tableau, and Power BI.

This position reports to the Sr Production Engineering Lead and will be trained to support Electronic Assembly SMT and Backend Process.

Learning Outcomes:

1) Perform preventive maintenance for SMT and backend machine

2) Perform machine troubleshooting and feeder repair

3) Support SMT and Backend line setup for production and NPI run

4) Maintaining document and record

He/she is able to do rotating shift work (day/night shift) and work overtime when required

Technical Skills and Competencies:

• Engineering Diploma

• Fresh graduate. Working experience in printed circuit board assembly preferred. Experience in using Universal SMT machines and wave soldering machines will be added advantage.

• Basic knowledge: English literate. Computer literacy with knowledge of using Microsoft excel & power point preferred.

This position reports to the Sr Manufacturing Engineer and will be trained to support manufacturing process, toolings & fixtures and documentation.

Learning Outcomes:

• Perform SMT reflow oven setup and profiling.

• Perform wave soldering profiling.

• Perform manufacturing tooling & fixtures maintenance.

• Perform manufacturing documentation update in system.

• Perform data collection & PCBA yield monitoring in production.

• Involve with improvement projects to improve PCBA manufacturing.

Technical Skills and Competencies:

• Diploma in Engineering

• Able to work night shift when needed.

• Preferably experience in PCBA manufacturing environment. Fresh graduates will also be considered.

Sourcing Engineer

Singapore

Support and implement overall Rockwell Strategic Sourcing strategy. Achieve year-on-year improvements by implementing local, regional and global supply chain projects. You will Collaborate with cross-functional stakeholders to agree on requirements and implement sourcing and commodity strategies.

Be a technical interface between suppliers and Business Units & Engineering, specifically on alternate sourcing, alternate material/process development and quality issues resolution. Develop supplier development programs.

You will report to the Strategic Sourcing Manager and work Hybrid in Singapore

Your Responsibilities:

• Strategic Sourcing & Negotiation: Follow up on commercial contracts drafting for Cost Reduction Projects, lead negotiations for contracts and pricing, and conduct monthly Business and weekly project Reviews (Monthly Business Reviews) with suppliers.

• Drive for Delivery: Coordinate and monitor supplier performance on delivery for finished goods from supplier. Component shortages problem solving and capacity review with suppliers. Work with buyers to coordinate Finished Goods delivery fulfilment at suppliers.

• Cost Reduction & Optimization: Drive Value Analysis/Value Engineering (VA/VE) projects to reduce component costs, analyze factored partner spend, and achieve cost optimization targets. Work with R&D and engineering teams to capture cost reduction opportunities, manage RFQ packages, and coordinate feasibility study and discussions between factored partner and RA team to meet quality and cost targets.

• Implementation of Productivity: Tracking of ECNs, SCNs and TGDs changes when cost reduction design changes by vendor is completed. Review with vendor on implementation on purchase order and track savings.

• Risk Mitigation & Sustainability: Monitor supplier risk regarding production capacity, financial stability, and compliance to ensure supply continuity (i.e. production tool renewal and component Last Time Buy due to EOL)

• Supplier Performance Management: Collaborate with supplier quality engineer to resolve quality related issues with suppliers and recover cost of poor quality (COPQ) for the organization.

• Special Projects and NPI project management: Work on factored suppliers NPI and special projects, by managing commercial analysis and drive for on time completion.

The Essentials - You Will Have:

• Bachelor's degree in engineering, Supply Chain, or a related field.

• 8+ years of experience in sourcing, procurement, or engineering, often with specialised knowledge in electronic components.

• Proficiency in cost analysis, contract negotiation, supplier quality management, and ERP systems (e.g., SAP).

• Strong communication skills (often requiring English and another language), proactive, and able to work in a global, cross-functional team.

• Travel: 5~ 10%

The Preferred - You Might Also Have:

• Regional sourcing experience in Asia Pacific.

• Knowledge of the marketplace conditions for a broad range of commodities including technology trend, supply and demand dynamics, supplier analysis, pricing and development including bench-marking

• Good experience collaborating with cross-functional teams (Sourcing, Engineering, Operations, Quality teams).

• Appreciate cultural sensitivity to manage relationships across global boundaries and time zones

• Understand and appreciate internal and external customers

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm

• Volunteer Paid Time off available after 6 months of employment for eligible employees

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• Employee Assistance Program

• Personalized wellbeing programs through our OnTrack program

• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybdrid

#LI-NB1

Your Mission

This position is responsible for the maintenance of fixed asset ledgers, ensuring the accurate recording and tracking of asset acquisitions, disposals, and depreciation, while ensuring compliance with relevant accounting standards and regulations.

What To Expect

• Maintain records of existing fixed assets, including details such as descriptions, locations and cost centers
• Collaborate with various departments to ensure proper capitalization of assets
• Conduct periodic physical asset verifications and ensure that all assets are properly tagged
• Clear the Assets under Construction balance promptly to ensure that all assets that are in use are capitalised in a timely manner
• Approve Autoway requests for investment and operating expenditures
• Prepare audit schedules and assist with month-end and year-end close processes
• Prepare reports for budgeting, forecasting and variance analysis support
• Prepare schedules for grant receivables
• Prepare fixed asset-related journal entries, including adjustments, reclassifications, and disposal entries
• Liaise with internal departments, suppliers, customers and external auditors on finance-related matters
• Support the financial operations of the business and handle ad-hoc finance and administrative duties as assigned
• Ensure compliance with accounting standards, company policies, and regulatory requirements

What You'll Bring

• Bachelor’s degree in Finance or Accounting
• Minimum of 3 years of relevant accounting experience; experience in the manufacturing industry is an advantage
• Experience working with SAP systems is an advantage
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint)

Job Summary

The Mechanical Engineer in Topsides Mechanical Equipment leads complex engineering projects, delivers innovative solutions, ensures compliance with industry standards, and mentors junior engineers. This role supports project execution from design to implementation and interfaces with clients and stakeholders globally.

Responsibilities

• Lead selection of package equipment/skid/module during conceptual design and conduct studies in basic and detailed engineering phases to optimize project outcomes.
• Prepare and review engineering deliverables including specifications, datasheets, RFQs, and TBEs for pumps, compressors, gas turbines, engines, and offshore machinery.
• Evaluate vendor proposals, prepare technical bid clarifications, participate in clarification meetings, and approve vendor data and deliverables to ensure technical compliance.
• Provide expert advice in Package Engineering throughout conceptual, basic, and detailed engineering phases to support project success.
• Conduct risk assessments and manufacturing facility visits to gather data supporting detailed engineering and to assess manufacturing constraints, testing, and lead times.
• Develop and maintain standard specifications and procedures for design, manufacturing, supply, installation, commissioning, and integrity management of rotating equipment.
• Participate in project planning, scheduling, and progress tracking to ensure timely and quality project delivery.
• Resolve technical issues during fabrication, installation, and commissioning phases to maintain project momentum.
• Mentor and support junior engineers and designers, reviewing their work to ensure quality and accuracy.
• Troubleshoot and resolve technical problems encountered during project execution to minimize delays and risks.
• Engage in design reviews, risk assessments, and technical discussions to ensure robust engineering solutions.
• Respond to queries from clients, contractors, and internal teams regarding rotating equipment technical aspects.
• Prepare formal responses to classification societies and client comments on specifications and drawings to maintain compliance.
• Coordinate with fabrication, installation, commissioning, and operations teams to resolve technical issues and ensure smooth project execution.
• Maintain accurate records of design changes, decisions, and project milestones for traceability and quality assurance.
• Ensure all project documentation complies with quality management systems and project requirements.
• Prepare project schedules and progress reports to monitor and communicate project status effectively.
• Travel internationally to the US, Europe, and/or Asia as required to support project needs and client engagement.

Required competencies and certifications

• Bachelor’s or Master’s degree in Mechanical or related Engineering.
• Proven experience in offshore or onshore oil and gas industry projects.
• Experience working at top-tier FPSO contractors or Offshore/Onshore EPC contractors, with at least 5–7 consecutive years in the same contractor.
• Experience managing FPSO EPCI projects from engineering start through sail-away or delivery.
• Hands-on expertise in Mechanical Static or Package engineering for FPSO or Offshore EPCI projects, including RFT document preparation, tender process management, vendor coordination, and construction/commissioning support.
• Strong knowledge of Mechanical Static or Package engineering practices, industry codes, standards, and scientific problem-solving methods.
• Strong leadership skills to manage multiple priorities and lead teams effectively.
• Strong analytical and problem-solving skills to address complex engineering challenges.
• Ability to work independently and collaboratively within multidisciplinary teams with attention to detail and accuracy.
• Effective communication skills in English, both oral and written, to engage with co-workers, vendors, and clients.

Preferred competencies and qualifications

• Hands-on Field Engineering experience during construction or onshore/offshore commissioning phases is an advantage.

TEAM: Compliance & Internal Audit Analytics

ABOUT WISE

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. 

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

THE ROLE

We are looking for a Data Analyst to join the Internal Audit branch of the Compliance & Internal Audit Analytics team at Wise.

You’ll partner with Internal Audit (IA) to develop and implement the analytics strategy across the function.

Internal Audit serves as an independent 3rd line of defence that oversees and provides an independent assessment and reasonable assurance on the effectiveness of the company’s corporate governance structure + internal controls. 

The IA Analytics team supports IA by using analytics to provide more coverage, efficiency and accuracy to audit testing, as well as building innovative tools and using automation to support continuous testing and other IA activities beyond the annual audit plan.

This is an IC2 role. For more information on our Analytics Career Map and levelling structure, click here.

WHAT YOU’LL BE DOING

• Partnering with stakeholders across the IA function covering all regions, products and domains of the business (including Financial Crime, Ops, Risk, Finance and Technology). You will have a specific focus on APAC focused audits and working with the APAC regional team.

• Identifying & implementing opportunities to do the most impactful analytics within audits and influencing and upskilling your partners in IA to do the same

• Working with analytics, engineering, and business specialists to seek out and understand interesting and varied datasets, perform analytics using modern approaches, and develop a strong understanding of operations at Wise.

• Championing innovation and data-led insights, not just within audits but across all IA activities where analytics can add value

• Working on automation and tooling projects to increase efficiency across IA including workflow automation, continuous auditing, leveraging AI, and building MI dashboards.

Key Responsibilities

1. Customer Service Performance Monitoring (KPI)

• Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate
• Develop and maintain dashboards and reports to provide clear performance visibility
• Identify performance gaps and recommend actionable improvements

2. Data Analysis & Insights

• Analyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities
• Provide insights to improve service quality, operational efficiency, and customer satisfaction

• Support regular reporting (weekly/monthly) and business reviews

3. System Usage & Process Optimization

• Monitor the usage and effectiveness of CS tools (e.g., ticketing systems, CRM platforms, chatbot solutions)
• Ensure proper system adoption and highlight gaps in usage or workflow inefficiencies
• Recommend enhancements to processes and system workflows

4. AI & Automation Support

• Track and evaluate chatbot performance (e.g., resolution rate, fallback scenarios)
• Identify opportunities to reduce manual workload through automation•
• Collaborate with Tech teams to improve AI tools using data-driven insights

5. Cross-functional Collaboration

• Work closely with CX, Product, and Technology teams to support business initiatives
• Assist with ad hoc data analysis and reporting requests as required

Requirements

• Diploma or Degree in Data Analytics, Business, IT, or related fields
• 1–3 years of experience in data analysis, reporting, or similar roles (experience in Customer Service environment is an advantage)
• Strong proficiency in Excel or Google Sheets (e.g., formulas, pivot tables)
• Basic knowledge of SQL is preferred
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus
• Strong analytical thinking, problem-solving, and communication skills

What we can offer you:

• Life Insurances
• Team Building