Total 2,270 Others command center analyst job vacancies in Australia

Job Duties:

• Manage the reviews/validation of various distribution report eg production tracking reports etc.
• Manage end to end activities to ensure validations are according to business rule, timely and accurately.
• Drive to understand the business requirements from business case/request and visualizations of business data. Analyse data to identify patterns and draw insights to support business decisions
• Contribute on analytical insight into the business process by coordinating different functions and/or stakeholders
• Propose solution and support the development of processing models and present the explainable outcomes to support the organisation’s operations and execution of key distribution compensation strategies.
• Trouble shooting and provide interim solutions for business continuity
• Other ad hoc duties as assigned

Job Requirements:

• Degree in Finance/Statistics/Mathematics/Economic
• 2-3 years in data analytics, business Analysis and finance operations preferably in financial/Insurance industry in Singapore
• Experience in various data analytics tools eg Alteryx, Anaplan, Python, Power BI, SQL, etc
  

Interested applicants please send your resume in MS Words and attention it to Tan Joanna (R1104661)

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

What you’ll do

The Financial Reporting team strives to be Marketing's centre of excellence for efficient and effective Record to Report (RTR) processes while driving optimization on processes & implementing robust controls to capture accurate business and financial information in accordance and within the framework of accounting policies across all commodities in Marketing entities.

Reporting to the Team Lead – Financial Reporting, the Analyst supports the Accountant in performing the month-end closing and financial reporting activities for the Energy Solutions businesses and works closely with other stakeholders to support the timely delivery of quality data within agreed timelines.

From time to time, the Analyst may be involved in ad hoc finance projects and business initiative and represent Finance Reporting team in providing input to enable the capturing of accurate business and financial information for the RTR processes and will also work closely with Information Management Department to deploy technology to automate finance activities.

Lastly, the Analyst plays an integral role in supporting a continuous improvement culture within Finance.

Performance and Delivery

Drive efficient and effective Financial Reporting

·       The Analyst helps to drive the engine room of the Finance Reporting team, making sure that transactions are appropriately accounted for, perform month end tasksand reconciliations, and duly reported. All this will need to be done within the framework of our financial controls and accounting policies, and the role works closely with Risk, Group Shared Services and the wider Finance teams to formulate, implement and operate robust controls and ensure documentation of key processes within Financial Reporting.

Deliver on-demand information

·       The role plays a key role in making information available on-demand to support commercial decisions and new business initiatives. It works closely with the Finance Business Partners and other stakeholders around the group to determine data requirements and is responsible for managing the systems and processes to capture and deliver them as efficiently and accurately as possible.

·       Supports coordination and collection of performance information from all relevant sources and delivering Monthly Financial Statements and other regular information as required by the Marketing Business, Production Business Units or Group Finance.

·       Manages information through relevant systems, ensuring that data interfaces lead to traceable, reconcilable and well-supported financial information.

·       Workswith the Business Partnering and Corporate teams to design and implement the technical accounting logic to align data streams with business activities from performance and financial reporting perspectives.

Technology transformation

·       Working closely with IM, the role looks to implement technologies that improve control, increase information available for the business and automate transactional activity as much as possible, freeing up the team to add value elsewhere. It needs to think differently about the work Finance does and how it gets done, including the elimination of manual journals and recons as a cost to quality.

·       As we implement new systems, the role needs to establish appropriate processes for defining user needs and managing UAT for the Finance department, ensuring that accounting logic and financial controls are appropriately captured.

Continuous improvement

·       Create ways to measure and manage how well we perform as a team. Amongst the team, this role creates a culture that actively looks to improve workflows and processes, minimizing control weaknesses while increasing speed and accuracy.

·       Optimise links between SAP, Aspect, HFM, Blackline and other systems to ensure information is available as and when required.

·       Design and improve processes around the systems to streamline efforts required to input and extract data.

·       Drive standardisation and automation of processes via continual improvements.

Learning & development

·       Proactively engage on learning and process improvement initiatives.

What we’re looking for

Qualifications:

·        Undergraduate degree in Accountancy or business-related subject.

Specific Knowledge requirements:

·        Familiar with using trading systems (Aspect, Veslink) will be highly regarded

·        Excellent Microsoft Word, Excel, and PowerPoint skills

·        Well versed in financial accounting systems such as SAP/Blackline/Hyperion

·        Prior experience in managing shared service center is preferred

·        Familiar with overheads management and intercompany recoveries processes will be preferred

·        Prior knowledge of working in commodity trading and shipping companies will be a plus

Additional information

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

As a responsible miner – of diamonds (through De Beers), copper, platinum and other precious metals, iron ore, coal and nickel – we are the custodians of what are precious natural resources. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

What we offer

• Competitive salary and benefits package
• Amazing opportunities for learning and growth - from technical training to leadership programs, we bring out the best in our people
• We’re a large, successful multinational company and there are plenty of opportunities internally to move onwards and upwards too

Responsibilities:

• Engage stakeholders to gather business requirements, operational needs, and project objectives
• Plan and manage project timelines, schedules, and resource allocation
• Coordinate cross-functional teams including developers, automation engineers, QA, and operations
• Collaborate with vendors to ensure alignment on deliverables and timelines
• Lead user training sessions and oversee UAT, SIT, and go-live support
• Monitor project progress, identify risks, and implement mitigation strategies
• Ensure deliverables meet quality standards, deadlines, and client expectations
• Prepare project documentation, reports, and client presentations
• Facilitate client meetings and provide advisory on WMS and healthcare automation solutions
• Support post-implementation activities, including handover and user training
  

Qualifications:

• Bachelor’s degree in IT, Engineering, Business, or a related field
• Min 2 years of experience in project management or consulting
• Strong capabilities in project planning, execution, and problem-solving
• Excellent communication and stakeholder management skills
• Able to work independently and handle multiple projects concurrently
• Proficient in documentation, reporting, and presentation

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Are you passionate about helping customers achieve business transformation through AI? Do you want to lead forward-deployed teams that embed directly into the enterprise and unlock real business outcomes? And are you ready to operate as a general manager across engineering, science, and commercial strategy in the fastest-moving space in AI and infrastructure?

The AWS Generative AI Innovation Center (GenAIIC) is on a mission to accelerate enterprise AI transformation across global customers going from beyond isolated use cases to holistic, C-suite-sponsored initiatives that reshape how organizations operate. We combine deep AI expertise across science, strategy, and business transformation. We start with the customer's most critical operational challenges and work backwards, and deploy multidisciplinary teams that embed with the customer, prove impact in 45-day sprints, and expand across the enterprise. We are a fast-moving, entrepreneurial team that values leaders who can operate across technical depth and commercial breadth.

As the Head of AI Transformation, GenAIIC APJC Geo, you will own the end-to-end success of AI transformation engagements across the Asia Pacific, Japan, and Greater China region. You will lead a team of ML engineers, AI scientists, and AI strategists who work alongside customers to architect and deliver AI solutions that move and stay in production, realizing value. You will regularly engage with CFOs, CIOs, and C-suite executives — selling transformation, not technology. You must bring a GM mindset: equal fluency in engineering, applied science, go-to-market, and customer delivery. You are ready to roll up your sleeves alongside the team — whether that means scoping an agentic AI architecture, presenting to a board, or operationalizing a repeatable delivery motion across geos. You will partner with customers, AWS Sales, AWS service teams, AWS industry teams and AWS Professional Services delivery teams to meet the specific needs of the customer, and extend that use to other customers.

Key job responsibilities

• Lead a high-performing, multidisciplinary team of ML engineers, AI scientists and strategists.
• Own the regional engagement pipeline — identify, qualify, and land C-suite-sponsored AI transformation programs with enterprise customers.
• Guide the team in designing, building, and deploying production AI solutions.
• Drive a land-and-expand motion: prove value in focused sprints, then scale across business units with executive sponsorship.
• Operate as a GM — balancing technical delivery, talent development, commercial outcomes, and operational excellence.
• Advise and influence customers on enterprise AI strategy, including architecture decisions, organizational readiness, and change management.
• Drive adoption of AWS generative AI services by delivering AI expertise and developing repeatable transformation playbooks.
• Develop new strategies and mechanisms to address evolving customer needs while increasing business velocity and impact for AWS.
• Influence product roadmap with service teams based on customer feedback.

Basic qualifications

• 10+ years of external or internal customer facing, complex and large scale project management experience
• 7+ years of scientists or machine learning engineers management experience
• Experience presenting complex ideas in writing in the form of authoring white papers, proposals, or other formal strategy documents
• Experience in machine learning, data mining, information retrieval, statistics or natural language processing
• Bachelor's degree in Computer Science, Math, or a related field
• 15+ years sales experience with large global companies
• Cloud/Consulting/IT advisory sales or services experience; credibility to sell complex transformational IT consulting engagements
• Customer relationship management, executive presence, and collaboration skills.
• Experience participating in the sales lifecycle (directly or indirectly)
• Experience launching technical programs, projects, or related work that include the following: artificial intelligence, machine learning, generative AI

Preferred qualifications

• Master's degree in Math, Statistics, Computer Science, or related Science field, or PhD
• Experience with presentations and speaking with executives, IT, management, and developers
• Passion for educating, training, designing, and building solutions for a diverse and challenging set of customers
• Excellent understanding of industry-specific large-scale solutions
• Experience working as an industry practitioner, delivery lead, or industry executive

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Investigate and analyse security alerts escalated from L1 using SIEM, EDR, and other security tools.
• Lead incident response activities including containment, eradication, and recovery.
• Perform threat hunting using IOC analysis and threat intelligence frameworks (e.g., MITRE ATT&CK).
• Improve SOC operations through automation, documentation, and guidance to L1 analysts.

Requirements:

• At least a Diploma in Computer Science or related field with 6+ years SOC/CERT/IR experience.
• Strong skills in incident investigation, log analysis, and event correlation.
• Hands-on experience with SIEM, EDR, SOAR, and Windows/Linux environments.
• Familiar with MITRE ATT&CK, Cyber Kill Chain, OWASP, with basic scripting (Python/Bash/PowerShell).

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Investigate and analyse security alerts escalated from L1 using SIEM, EDR, and other security tools.
• Lead incident response activities including containment, eradication, and recovery.
• Perform threat hunting using IOC analysis and threat intelligence frameworks (e.g., MITRE ATT&CK).
• Improve SOC operations through automation, documentation, and guidance to L1 analysts.

Requirements:

• At least a Diploma in Computer Science or related field with 6+ years SOC/CERT/IR experience.
• Strong skills in incident investigation, log analysis, and event correlation.
• Hands-on experience with SIEM, EDR, SOAR, and Windows/Linux environments.
• Familiar with MITRE ATT&CK, Cyber Kill Chain, OWASP, with basic scripting (Python/Bash/PowerShell).

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

We are looking for a passionate and detail-oriented Marketing Executive to join our marketing team. You will help parents and students better understand Singapore’s education landscape through creative and informative content across social media platforms. The role involves researching and producing educational content, managing parent communities, supporting events, and analysing campaign performance. Ideal for a candidate without experience who are eager to learn. This position offers hands-on experience, mentorship, and growth opportunities in digital marketing and social media within the education sector.

Job Descriptions:

Content Creation & Management

• Research and identify trending education topics and parent insights to develop timely, relevant content ideas across platforms.
• Plan, write, and publish posts with consistent brand voice; design visuals and produce short or long-form videos, while tracking performance across social media channels

Community Engagement

• Manage and moderate parent communities on WeChat and WhatsApp, including posting weekly updates, answering inquiries, and liaising with teachers on academic questions.
• Conduct short webinars or live talks to guide parents on related education topics.

Event Marketing & Support

• Support the planning and execution of education seminars and open classes, including preparing visuals and presentation materials, managing on-site logistics, and creating post-event recaps through photos, videos, and key takeaway summaries.

Performance tracking & operations:

• Monitor content performance metrics (reach, engagement, retention) and propose regular improvements. Maintain the content calendar, templates, and SOPs to ensure timely delivery and smooth team workflow.

Job Requirements:

• Bachelor’s degree in marketing, business, communications, or a related field.
• Positive attitude, strong sense of responsibility, and ability to work independently.
• Excellent learning ability, adaptability, and willingness to take on new challenges.
• Good organizational skills with attention to detail.

Why Join Us?

• Comprehensive on-the-job training and mentorship.
• Exposure to real-world marketing projects and campaigns.
• Friendly and supportive team environment.
• Opportunity to grow and build a rewarding career in marketing.

Company Overview

Singapore Breast Surgery Center ("SBSC") is a one-stop center for breast care and women's medical imaging, led by specialists in breast cancer detection, treatment, and management. We provide a patient-centric environment with a collegial, professional work culture.

Job Summary

Lead the Finance team to deliver accurate financial reporting, compliance, and strategic financial management supporting business growth and operational excellence at SBSC.

Responsibilities

• Direct the Finance team by setting clear strategic goals and providing ongoing guidance to enhance team performance and collaboration across departments
• Drive process improvements within the Finance team to increase efficiency and accuracy in financial operations
• Oversee statutory and management financial reporting, ensuring compliance with accounting standards and tax regulations
• Manage budgeting, forecasting, treasury, fixed assets, inventories, accounts payable, and accounts receivable to maintain financial health
• Prepare, review, and analyze management reports and financial statements to inform senior management decisions
• Lead year-end statutory audits by coordinating audit preparation, documentation, and liaising with auditors
• Maintain and update internal controls and financial policies to ensure robust compliance and risk management
• Manage taxation matters including withholding tax, corporate income tax reviews, and responding to IRAS queries
• Conduct financial analyses to support senior management in strategic planning and decision-making
• Support annual budgeting processes and contribute to special projects such as system implementations

Required competencies and certifications

• Degree in Accountancy or ACCA/ISCA/CA qualification
• Minimum 4 years of relevant experience including at least 1 year in a supervisory role
• Strong knowledge of accounting standards and statutory reporting requirements
• Proficiency in Microsoft Excel and PowerPoint
• Excellent analytical, problem-solving, and communication skills

Preferred competencies and qualifications

• Exposure to the healthcare industry
• Basic knowledge or understanding of Power Query, Power Pivot, and Excel VBA Macros

Company Overview

ACG Management Pte. Ltd., founded in Singapore in 2009, employs around 70 professionals in a group using a multi-manager strategy primarily in equity market. ACG is aggresively expanding its team and strategies.

Job Summary

We seek global macro traders to generate stable and uncorrelated absolute returns with minimize down side.

Responsibilities

• global macro research and portoflio management
• target high sharpe ratio by tight risk management
• well experienced in rates, currencies, and/or commodities market.
• Conduct detailed bottom-up or top down research on global markets.
• Co-working with risk team to build rubost risk system for global macro.
• Engage professionally with company management, investor relations teams, and sell-side analysts to enhance research quality
• Apply market-specific knowledge and cultural awareness to deepen research insights and investment theses
• Collaborate closely with Portfolio Managers to develop, refine, and communicate investment theses aligned with firm strategy

Required competencies and certifications

• Minimum 3–5 years of experience in global macro investment at buy side or sell side.
• Fixed Income
• FX
• Commodities
• Equities

Other Information

• Location: Singapore Office
• Language Requirement: Market-specific language proficiency relevant to the coverage universe

Benefits and Highlights

• Join a fast growing multi manager hedge funds.
• Work in a collaborative and intellectually rigorous environment
• Play a key role in generating alpha and take a lead for global macro strategy expansion.

Key Responsibilities

• Support end-to-end product delivery and launch execution, ensuring quality and timely implementation.
• Lead stakeholder discussions, manage scope, and proactively identify and resolve risks and issues.
• Gather, document, and validate business requirements and align solutions with stakeholders and technology teams.
• Oversee UAT activities, including planning, execution, defect tracking, and sign-off.
• Support post-launch activities such as verification, SOP documentation, and user training.
• Drive continuous improvement while ensuring adherence to governance, compliance, and SOPs.
• Provide guidance to team members and ensure quality, consistency, and accountability in delivery.

Requirements

• Minimum 5 years of experience in the insurance industry
• Diploma/A-Level or equivalent qualification
• Proven project management and coordination experience (project leadership experience is a plus)
• Strong stakeholder management, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Interested applicants please send your resume in MS Words format toprasant.sirohi@ambition.com.sg and attention to Prasant Sirohi (R22106307)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R22106307

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

• Analyse sales data and market trends to support business decisions

• Maintain databases and ensure data accuracy (Excel, SAP, internal systems)

• Prepare reports, dashboards, and track key performance metrics

• Provide data-driven insights to support sales strategies

• Assist in B2B marketing campaigns and lead generation activities

• Monitor and evaluate campaign performance for optimisation

• Collaborate with sales & marketing teams on business initiatives

• Support marketing materials, promotions, and ad hoc duties

Requirements:

• Bachelor Degree in Business/Marketing/Engineering

• Min 3 years experience in B2B Marketing

• Proficient in Excel, Power BI/Tableau

• Knowledge in Power Automation is an advantage

• Working Hours: Mon to Fri (8.15am - 5.30pm)

• Location: Lavender

• Salary: Up to $4400

• Able to start work within short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey
EA Reg ID: R23114229
EA Licence No.:19C9603

Role: Production Support Analyst

Job Requisition Number: IS-88092

Job Level: 3-5 years of relevant experience (L2)

Location: Singapore

Key Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data center operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements:

Must Have:

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to Have:

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Technical Skills:

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.

Please forward your resume in MS word format to Careers@infogainglobal.com

The role focused on drafting and managing legal confirmations for the FX and IR derivatives.

Core Responsibilities

- Legal Confirmation Drafting: Prepare and manage confirmations for Foreign Exchange (FX) and Interest Rate Derivatives transactions, ensuring accuracy and compliance with regulatory standards.

- Cross-Team Collaboration: Partner with Sales, Trading, Legal, Compliance, Technology, and Operations teams to resolve issues and deliver timely documentation.

-Risk Mitigation: Act as a subject matter expert to identify risks, strengthen controls, and ensure operational efficiency in documentation processes.

- Strategic Support: Assist the Asia FXIRP Drafting team in executing global initiatives while aligning with regional business needs.

- Process Improvement: Design and implement workflow enhancements leveraging Business Intelligence tools and automation.

- Global Consistency: Build relationships with peers across regions to ensure standardized documentation practices and knowledge sharing.

- Continuous Review: Regularly assess processes to meet expectations for timeliness, quality, and cost-effectiveness.

Qualification

- Bachelor’s degree in the relevant discipline.

- Prior operations experience or internship experience.

- Strong attention to detail, proactive mindset, and ability to multitask in fast-paced environments.

- Collaborative and team-oriented, with effective problem-solving and judgment skills.

Preferred:

- Understanding of FX and Interest Rate markets, derivatives, and regulatory environment would be an added advantage.

- Experience with ISDA documentation.

- Proficiency in Microsoft Office Suite (especially Excel) and ability to learn multiple systems quickly.

This is a 6 month contract role.

Licence No 99C3289
R1100672

About the Role:

We are seeking a highly motivated and experienced Lead Business Analyst/PMO to join our Site Reliability Engineering (SRE) team. This pivotal role will drive the successful implementation and ongoing management and enhancement of our new ITSM IT Service Request (ITSR) platform. The successful candidate will be instrumental in achieving our strategic goals of automating ITSR regression testing, significantly reducing ticket volumes, and establishing automated reporting for support ticket analysis. This role requires a blend of strong analytical skills, project management acumen, and a proactive approach to stakeholder engagement and process optimization.

Key Responsibilities:

ITSR Transformation & Project Management (Primary Focus):

• Strategic Implementation:

  • Actively participate in the discovery, definition, development, and deployment phases of the ITSR platform, ensuring a seamless transition from legacy systems.

  • Requirements & Design: Lead requirements gathering, analysis, and design for ITSR features, collaborating closely with users, application and services teams, development, other ITSM workstreams and other stakeholders.

• Automation & Efficiency:

  • Automated Regression Testing: Work in close collaboration with development teams to design and implement automated regression testing for the ITSR platform, ensuring stability and reliability of new releases. (No direct development required).

  • Ticket Volume Reduction: Drive initiatives and strategies aimed at reducing monthly support ticket volumes, leveraging process improvements, automation, and user education within the ITSR framework.

  • Automated Reporting: Lead the automation of service request ticket analysis dashboards and reports, transitioning from manual data extraction and manipulation (Excel, PowerPoint) to a streamlined, automated reporting solution.

• Project Governance & Reporting:

  • Schedule and facilitate regular cadences with Journey Sponsors, Workstream Leads, and stakeholders, including preparing meeting decks, file notes, and tracking action items.

  • Maintain and track burndown of ITSR project backlogs, overall work plans, and manage interdependencies among workstreams.

  • Prepare and present comprehensive status reports and management presentations on ITSR journey progress.

• Quality Assurance & User Acceptance:

  • Support and facilitate issue resolution throughout the ITSR implementation lifecycle.

  • Review and refine UAT test cases, and conduct UAT and live verification for ITSR rollouts.

  • Validate designs and prototypes;

  • Communication & Collaboration: Collaborate with relevant parties on communications and broadcasts related to ITSR rollout and broader ITSM initiatives.

ITAS Operations (BAU) - Secondary Role/Cover:

• Performance Monitoring: Actively track and review actionable insights and observability from the ITAS Control Tower, focusing on ticket Service Level Agreements (SLAs).

• SLA & Backlog Management: Review and follow up with support teams on ticket SLAs (missed SLAs, high ticket volume, high transfer volume), and maintain and burn down backlogs as prioritized for ITAS Operations.

• Feedback & Sentiment Analysis: Review and follow up on negative sentiments and feedback from Employee Experience surveys and ticket feedback, escalating issues as required.

• Training & Recognition: Collaborate with HR Learning on mandatory training for service engineers and support recognition programs for service engineers and top-performing application teams.

• Dispute Resolution: Support the Arbitration Team in processing ticket transfer requests, handling disputes, and managing aging cases escalated by users/service engineers.

• Metrics & Reporting: Track and report on ITAS driver and outcome metrics.

• Stakeholder Engagement: Schedule bi-weekly cadences with Lines of Business (LOBs) / markets, prepare file notes, and follow up on action items.

• Enhancement UAT: Perform UAT for ITSR enhancements and fixes.

Requirements:

• 5 to 6 years of working experience, with significant exposure to Service Management principles and practices.

• Proven experience in IT application or infrastructure development or support.

• Demonstrated experience in Agile, Scrum, or Kanban methodologies for managing IT projects or operations.

• Strong project management skills or experience in leading and managing diverse stakeholders.

• Exceptional analytical and critical thinking abilities, strong data analysis skills, and a meticulous, process-oriented, and audit-compliant mindset.

• Proficiency in MS Office tools, particularly MS Excel and PowerPoint, for data analysis and preparing compelling management presentations.

• Possess relationship-led qualities, coupled with the ability to be strong and firm with stakeholders, especially regarding process compliance.

• Experience in designing or implementing automated testing solutions is highly desirable.

• Familiarity with reporting tools and dashboard automation is a plus.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

About the Company

A well-established and prominent financial services institution.

About the Job

• KYC Lifecycle Management: Handle, evaluate, and oversee client onboarding and routine file updates by verifying all required KYC data and paperwork.

• Stakeholder Collaboration: Coordinate with internal teams and external contacts to gather necessary Customer Due Diligence (CDD), KYC, and tax documentation, ensuring alignment with corporate compliance benchmarks.

• Risk Evaluation: Conduct comprehensive AML risk analyses for new and existing accounts, which includes scrutinizing and validating Source of Wealth (SOW) and Source of Funds (SOF).

• Regulatory Alignment: Maintain a strong understanding of evolving AML/CFT regulations and company protocols to effectively mitigate potential compliance risks.

• Process Consistency: Ensure internal workflows, operational guidelines, and team processes remain fully compliant with updating regulatory standards.

• Quality Control: Engage in quality assurance reviews for finalized client profiles, ensuring accurate documentation and strict adherence to operational timelines.

• Ad-Hoc Initiatives: Support specialized regulatory assignments, workflow optimization projects, and routine administrative duties as requested by leadership.

Skills and Requirements

• Possess a Diploma or Bachelor's Degree, coupled with a minimum of 2 years of professional AML/KYC experience, ideally within the financial services sector.

• Familiarity with compliance frameworks, KYC workflows, and verifying SOW/SOF for high-net-worth individuals is highly preferred.

• Demonstrates exceptional precision, organizational skills, a strong attention to detail, and the capacity to handle multiple tasks under strict time constraints.

• Displays a proactive attitude, strong organizational habits, and high adaptability.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)