Total 9 job vacancies by Uic Asian Computer Services Pte Ltd

A PURPOSE

The role is to support Bank as a RE under Bank’s infrastructure team for hardware and software under X86 Cloud RFP contract.

B NATURE & SCOPE

Resident Engineer to be dedicated to support and service Bank for installation, troubleshooting and engineering work.

C PRINCIPAL ACCOUNTABILITIES

• Supporting and servicing of Bank’s request for hands-on engineering function at Bank’s Datacenters.

• Troubleshooting any hardware related issues.

• Installation of related software as per required for Microsoft, VMware for hypervisor layer. On-site and on-the-job training can be pickup and learned as the RE progresses into his job functions. The RE is not limited to above software, if he’s a keen worker, he can learn and install related software such as Red Hat, Chef, Veritas as per X86 Cloud RFP software stack.

• Installation and configuration of servers, KVM switches and cabling work.

• Server decommissioning and upgrade activities.

• Patching of latest software updates as required.

D REQUIREMENTS

• Possess diploma in Computer Science or professional certifications.

• Minimum 1-3 years’ experience in similar role and environment.

• Knowledge of Microsoft, VMware, or HP/Dell server would be an added advantage

• Working knowledge of products such as HP and Dell servers.

• Positive, openness to learn and pick-up new things, have initiative, able to articulate ideas and work with others. The fast-paced environment calls for someone who’s determined and able to work with others or alone, under stress.

PRINCIPAL ACCOUNTABILITIES

1. Supporting and maintaining the office network systems (Microsoft, Firewall, Leased / ADSL lines, Web Portal etc)

2. Administer Active Directory O365, Hyper-V & VMWare(Windows), Network Servers inclusive of installing Operating Systems & Software, IT Security & Compliance

3. Hands-on experience in Ofice365 platform with Cloud based skills.

4. Handling & managing AD Server & MS Azure/EMS

5. Handling of Infrastructure (Firewall), Servers backup & Recovery.

6. Servicing of users requests and providing support for all in-house software & requirements.

7. Involve in troubleshooting and resolving of servers & laptops problems.

8. Carrying out the upgrading of the office systems (network, servers, desktops & related equipment / software).

9. Maintain proper records of all equipment, software, incidents, activities and services provided.

10. Assisting in the disposing of obsolete, defective or non-serviceable equipment.

11. As and when required, will provide briefing to the users on the usage of the office systems (standard applications, office network and related processes).

D REQUIREMENTS

· Possess Diploma in Computer Science or its equivalent.

. One (1) or more years of working experience in supporting network servers, desktops, notebooks and software in a network environment.

. Able to support network servers, desktops, notebooks, printers, switches, routers and other related equipment.

. Knowledge of Microsoft Operating Systems (server & client), AD Server, Office 365 Administration, MS Azure / EMS Implementation, Hyper-V, Lotus Notes / Domino, Backup Application (such as Arcserve, Acronis, Symantec Backup Exec, etc) and other software applications.

. Knowledge on Microsoft Systems Centre Configuration is an added advantage

. Knowledge of database applications such as SAP, Web Development will be an added advantage.

. Good command of spoken and written English.

Job Summary

We are seeking a detail-oriented Procurement Executive to support sourcing, purchasing, and vendor management activities within an IT System Integration (SI) environment. The role involves procuring hardware, software, and IT services while ensuring cost efficiency, timely delivery, and compliance with company policies.

Responsibilities

• Source and procure IT products such as hardware, software licenses, and networking equipment to meet project and operational requirements
• Obtain and evaluate supplier quotations, negotiate pricing to achieve cost savings and value for the company
• Issue purchase orders and monitor order status to ensure timely delivery and fulfillment of procurement needs
• Collaborate with internal teams including sales, engineering, and finance to clarify procurement specifications and timelines
• Develop and maintain productive relationships with vendors and distributors to support ongoing supply chain reliability
• Monitor inventory levels and assist in stock planning to prevent shortages and optimize resource availability
• Ensure procurement activities comply with company policies, contract terms, and audit standards to mitigate risks
• Manage procurement documentation including contracts, invoices, and delivery notes to maintain accurate records
• Resolve supply chain or delivery issues by liaising with vendors to minimize disruptions and delays

Preferred competencies

• Knowledge of IT procurement processes and software licensing models to support accurate purchasing decisions
• Ability to adapt and perform effectively in a fast-paced, project-driven environment
• Strong attention to detail and a problem-solving mindset to identify and address procurement challenges

Requirements

• Diploma or Bachelor’s degree in Business, Supply Chain, IT, or related field.
• 1–3 years of procurement experience, preferably in IT or system integration.
• Familiarity with IT products and vendors is an advantage.
• Strong negotiation and communication skills.
• Good organizational and time management abilities.
• Proficiency in Microsoft Office (Excel, Word); experience with ERP systems is a plus.

A PURPOSE

The role is to support Bank as a RE under Bank’s infrastructure team for hardware and software under X86 Cloud RFP contract.

B NATURE & SCOPE

Resident Engineer to be dedicated to support and service Bank for installation, troubleshooting and engineering work.

C PRINCIPAL ACCOUNTABILITIES

· Supporting and servicing of Bank’s request for hands-on engineering function at Bank’s Datacenters.

· Troubleshooting any hardware related issues.

· Installation of related software as per required for Microsoft, VMware for hypervisor layer. On-site and on-the-job training can be pickup and learned as the RE progresses into his job functions. The RE is not limited to above software, if he’s a keen worker, he can learn and install related software such as Red Hat, Chef, Veritas as per X86 Cloud RFP software stack.

· Installation and configuration of servers, KVM switches and cabling work.

· Server decommissioning and upgrade activities.

· Patching of latest software updates as required.

D REQUIREMENTS

· Possess diploma in Computer Science or professional certifications.

· Minimum 1-3 years’ experience in similar role and environment.

· Knowledge of Microsoft, VMware, or HP/Dell server would be an added advantage

· Working knowledge of products such as HP and Dell servers.

· Ability to understand and communicate well in spoken and written English. Can understand and speak other languages like Mandarin is a plus.

· Positive, openness to learn and pick-up new things, have initiative, able to articulate ideas and work with others. The fast-paced environment calls for someone who’s determined and able to work with others or alone, under stress.

A PURPOSE

The Grant & Funding Advisory is responsible for identifying, evaluating, and securing government and private-sector grants, incentives, and funding opportunities that support the organisation’s innovation, digital transformation, and business growth initiatives.

The role actively monitors funding opportunities from public agencies (e.g., Enterprise Singapore, IMDA, EDB, NRF, GovTech) as well as private foundations, technology partners, and industry bodies, and develops proposals to secure funding for both:

• Internal strategic initiatives (AI platforms, product development, innovation projects)

• External client projects that may qualify for government grants or co-funding schemes

The position works closely with internal departments including Sales, Product, Finance, and Delivery teams to structure projects in a way that maximises eligibility for grants and incentives while ensuring compliance with funding requirements.

This role supports the company’s strategic objective of accelerating innovation adoption, improving project ROI, and enabling clients to leverage government support for digital transformation initiatives

B KEY RESPONSIBILITIES

1. Grant Opportunity Identification

Continuously monitor and track available grants, incentives, and funding programs from Singapore government agencies and international funding bodies.

Identify relevant schemes such as:

• Enterprise Development Grant (EDG)

• Productivity Solutions Grant (PSG)

• IMDA Digital Transformation initiatives

• AI and technology innovation grants

• Workforce transformation grants

• identify private-sector funding opportunities from technology vendors, venture programs, innovation funds, and foundations.

• Maintain an internal grant opportunity register and tracking database.

2. Proposal Development & Submission

• Prepare and submit grant applications including business cases, project proposals, financial projections, and funding justification.

• Work with internal teams to gather the required documentation, including:

• Project scope and deliverables

• Technology architecture and innovation components

• Cost breakdowns and project budgets

• Expected business and economic impact

• Ensure all submissions meet the eligibility criteria, documentation

requirements, and submission

3. Client Grant Advisory

• Support Sales and Pre-Sales with product positioning, customer pitches, tender submissions, and commercial structuring.

• Provide training and enablement to Sales, Delivery, and internal teams on new and updated service offerings.

• Partner with Marketing to support campaign development, service launch communications, and customer messaging.

4. Grant Compliance & Administration

• Develop and maintain profitability models for the full portfolio, ensuring sustainable margins.

• Forecast consumption and revenue for CSP subscriptions and recurring managed services.

• Monitor product performance, utilisation, customer adoption, and churn; recommend improvements or retirement decisions.

• Track and manage the lifecycle of approved grants including claim submissions, milestone reporting, and compliance documentation.

• Ensure adherence to grant conditions, audit requirements, and reporting obligations

• Coordinate with Finance to ensure proper financial documentation and cost allocation for grant claims.

• Maintain records for audit and regulatory compliance.

5. Stakeholder Engagement

• Build relationships with government agencies, industry bodies, and funding organisations.

• Participate in industry briefings, innovation forums, and grant information sessions.

• Act as the organisation’s internal subject matter expert on grants and funding programs.

6. Reporting & Insights

• Provide regular reports to management on:

• Available funding opportunities

• Submitted and approved grant applications

• Funding secured and utilisation progress. Track funding success metrics and identify opportunities to increase grant utilisation across the organisation.

C REQUIREMENTS

Education & Certifications

• Bachelor’s degree in Business, Finance, Public Policy, Economics, Marketing, or related field.

Experience

• Minimum 3–6 years of experience in grant management, government funding programs, or innovation support roles.

• Experience working with Singapore government grant schemes such as Enterprise Singapore, IMDA, EDB, or similar agencies is highly desirable.

• Experience in technology, innovation, consulting, or system integration environments is an advantage.

Skills & Competencies

• Strong proposal writing and documentation skills

• Understanding of government funding frameworks and innovation incentives

• Financial analysis and budgeting capabilities

• Strong stakeholder management and communication skills

• High attention to detail and compliance awareness.

• Ability to work cross-functionally with sales, finance, and delivery teams

A. PURPOSE

The Product Manager (Managed Services & As-A-Service Portfolio) is responsible for the end-to-end design, packaging, commercialisation, and lifecycle management of the company’s full suite of As-A-Service offerings.

These include:

 Microsoft, AWS, Google Cloud CSP Licensing

 Cloud Admin-as-a-Service (CloudOps Lite)

 Infrastructure Management-as-a-Service (IFMaaS)

 End User Computing Management-as-a-Service (EUCMaaS)

 Network Management-as-a-Service (firewall, WiFi, SD-WAN)

 M365, Azure, Exchange service packages

 On-prem to cloud transition services

 Hybrid infrastructure managed services

The role ensures that all products are market-ready, competitively positioned, clearly defined, and financially sustainable, supporting the company’s transformation toward recurring revenue and Managed Service models. Technical delivery is executed by Digital Service Innovation team

(DSI), while this role focuses on product strategy, service design, pricing, and commercial go-to market enablement.

B KEY RESPONSIBILITIES

Product Strategy & Portfolio Management

 Own the full As-A-Service product portfolio across Cloud, Network, End-User, and Hybrid Infrastructure domains.

 Develop product roadmaps aligned with customer demand, market trends, and organisational strategy.

 Define value propositions and create differentiated offerings for Gov, Enterprise, and SME sectors.

 Conduct market and competitor analysis to ensure offerings remain relevant and competitive.

Service Packaging & Commercial Definition

 Develop clear service packages including scope, inclusions/exclusions, SLA tiers, response times, service credits, and support levels.

 Create pricing models, rate cards, costing frameworks, and margin structures for CSP, EUCMaaS, IFMaaS, NMaaS, and Clouds services.

 Ensure product documentation such as brochures, service descriptions, proposal templates, and commercial decks are standardised and ready for sales use.

 Govern version control, updates, and lifecycle changes across all products.

Go-To-Market & Sales Enablement

 Support Sales and Pre-Sales with product positioning, customer pitches, tender submissions, and commercial structuring.

 Provide training and enablement to Sales, Delivery, and internal teams on new and updated service offerings.

 Partner with Marketing to support campaign development, service launch communications, and customer messaging.

Financial Ownership & Performance Tracking

 Develop and maintain profitability models for the full portfolio, ensuring sustainable margins.

 Forecast consumption and revenue for CSP subscriptions and recurring managed services.

 Monitor product performance, utilisation, customer adoption, and churn; recommend improvements or retirement decisions.

Cross-Functional Collaboration

 Work closely with DSI Delivery and Technical SMEs to validate feasibility, operational readiness, and support structures.

 Collaborate with Finance, Legal, and Compliance to ensure alignment with costing, contract structures, and regulatory requirements.

 Support onboarding processes and work with Service Operations to ensure smooth transition from commercialisation to delivery.

Service Quality, Governance & Continuous Improvement

 Define KPIs for service performance and support periodic service reviews with Delivery teams.

 Ensure product alignment with ISO, MAS TRM, IM8, PDPA, Microsoft compliance frameworks, and other certification requirements.

 Incorporate customer feedback and operational insights to refine and upgrade service offerings.

C REQUIREMENTS

Education & Certifications

 Degree in Information Technology, Business, Engineering, or equivalent.

 Professional certifications such as Azure Fundamentals, AWS Cloud Practitioner, Google Cloud Digital Leader, ITIL, or equivalent is advantageous.

Experience

 3–6 years of experience in product management, cloud services, managed services, or IT commercial roles.

 Experience with CSP subscription management, cloud infrastructure (Azure/AWS/GCP), and IT managed service offerings.

 Familiarity with EUCMaaS/IFMaaS/NMaaS, network security technologies (firewalls, SDWAN, WiFi), M365, Azure workloads, and cloud migration frameworks.

 Exposure to SI environment, enterprise customer engagements, and multi-vendor ecosystems preferred.

Skills & Competencies

 Strong understanding of cloud subscription models, managed service frameworks, and recurring revenue business structures.

 Ability to translate technical concepts into clear commercial service offerings.

 Strong analytical and financial modelling skills for pricing and cost structures.

 Excellent documentation, presentation, and communication skills.

 Strong cross-functional collaboration and stakeholder management abilities.

 Commercial acumen with the ability to balance customer needs against operational capabilities.

A PURPOSE

The Service Delivery Assistant Manager is responsible for leading day-to-day service delivery operations across managed services and project support engagements within the Digital Services & Innovation (DSI) department. This role serves as the primary escalation point for client service issues, ensuring contractual SLAs are met, operational risks are managed, and client satisfaction is consistently maintained at a high level.

The incumbent works closely with delivery teams, solution owners, and internal stakeholders to stabilise operations, drive continuous improvement, and support the scaling of DSI’s managed and recurring service offerings.

B KEY RESPONSIBILITIES

1. Service Delivery & Operations

• Lead and oversee day-to-day service delivery operations across managed services, support contracts, and post-project operational handover.

• Ensure delivery performance aligns with agreed SLAs, KPIs, OLAs, and contractual obligations.

• Coordinate delivery activities across internal teams (engineering, support, project teams, vendors) to ensure seamless execution.

• Proactively identify service risks, resource constraints, and delivery bottlenecks, and implement mitigation actions.

2. Client Escalation Management

• Act as the primary escalation point for client delivery, service quality, and operational issues.

• Manage high-impact incidents, service breaches, and critical escalations with clear communication and structured resolution plans.

• Conduct root-cause analysis (RCA) for recurring or major service issues and drive corrective and preventive actions.

• Maintain executive-level communication with clients during escalations where required.

3. People Service Governance & Performance Management

• Track, analyse, and report service performance metrics to the Senior Manager, Client Delivery & Support.

• Lead service review meetings (monthly/quarterly) with clients, including SLA reporting, incident trends, and improvement initiatives.

• Ensure service documentation, runbooks, escalation matrices, and support processes are maintained and up to date.

• Support audits, compliance checks, and governance requirements relevant to service delivery.

4. Stakeholder & Cross-Functional Collaboration

• Work closely with Project Managers to ensure smooth transition from project delivery to steady-state operations.

• Collaborate with Product, Solutions, and Platform teams to align service capabilities with evolving offerings.

• Partner with Finance and Commercial teams on service costing, effort tracking, and contract compliance.

• Support pre-sales and bid activities by providing delivery input, risk assessments, and operational

5. Continuous Improvement & Service Maturity

• Drive continuous service improvement initiatives to enhance efficiency, stability, and customer experience.

• Support standardisation of service delivery frameworks, tools, and reporting across DSI.

• Contribute to the development and scaling of managed service operating models as DSI grows.

• Mentor junior service delivery or operations staff and promote a strong service culture.

C REQUIREMENTS

Qualifications

Certificate, Diploma or bachelor’s degree in information technology, Engineering, Computer Science, or related fields.

Experience

• Minimum 5 years of experience in IT service delivery, managed services, or operations management.

• Proven experience handling client escalations and managing SLA-driven environments.

• Strong understanding of IT service management concepts (incident, problem, change, and service level management).

• Experience working in system integrator (SI), managed services provider (MSP), or enterprise IT environments.

Skills & Competencies

• ITIL Foundation or higher certification.

• Experience supporting cloud, infrastructure, workplace, or enterprise application services.

• Familiarity with service management tools (e.g., ticketing, monitoring, SLA reporting platforms).

• Strong analytical, communication, and stakeholder management skills.

• Ability to operate calmly and decisively under pressure.

• Strong sense of ownership and accountability for service outcomes.

• Client-centric mindset with a focus on long-term relationship management.

• Structured problem-solver with attention to detail.

• Confident communicator across technical and non-technical audiences.

• Collaborative leader who can influence without direct authority.

A PURPOSE

The Senior Manager will head the Digital & Technology is responsible for defining, governing, and executing the Group’s overall digital and technology strategy across UIC Technologies and UIC Asian Computer Services. This role provides enterprise-wide leadership over digital platforms, systems architecture, engineering capability, cybersecurity posture, and technology transformation initiatives.

The position acts as the custodian of technology direction and standards, ensuring scalability, security, operational efficiency, and commercial alignment as the Group transitions towards managed services, digital platforms, and IP-led offerings. The role works closely with business units, Digital Services & Innovation (DSI), Finance, and Sales to ensure technology investments deliver measurable business outcomes.

B KEY RESPONSIBILITIES

1. Digital & Technology Strategy Leadership

 Define and execute the Group’s digital and technology roadmap in alignment with corporate strategy and transformation objectives.

 Establish enterprise technology standards, reference architectures, and governance frameworks.

 Drive adoption of cloud-first, automation-led, and data-driven operating models across the Group.

 Translate business strategy into scalable technology capabilities and platforms.

2. Platform, Architecture & Engineering Oversight

 Own the Group’s core digital platforms, including enterprise applications, cloud infrastructure, data platforms, automation frameworks, and AI-enabled systems.

 Provide architectural oversight for internally developed IP platforms and third-party systems.

 Ensure system reliability, performance, security, and lifecycle management across all environments.

 Partner closely with DSI to align central engineering capabilities with business delivery needs.

3. Technology Delivery & Transformation

 Oversee major digital transformation programmes, including ERP, cloud migration, automation, and AI initiatives.

 Ensure disciplined project delivery, change management, and benefits realisation.

 Enable reuse of common platforms, services, and components to reduce cost and complexity.

 Support continuous improvement of service delivery and operational efficiency.

4. Cybersecurity, Risk & Compliance

 Establish and maintain the Group’s cybersecurity posture, policies, and controls.

 Ensure compliance with regulatory, contractual, and industry standards (e.g. PDPA, ISO, GovTech requirements where applicable).

 Oversee technology risk management, resilience planning, and incident response readiness.

 Work with internal and external stakeholders to address audits, assessments, and assurance requirements.

5. Financial & Commercial Governance

 Provide technology cost governance, investment prioritisation, and ROI accountability.

 Work with Finance to support budgeting, chargeback models, and cost optimisation initiatives.

 Ensure technology investments support revenue growth, margin improvement, and scalability.

 Support commercial solutioning and pricing assumptions for technology-enabled services.

6. Stakeholder & Business Partnership

 Act as a trusted technology advisor to the Managing Director and senior leadership team.

 Partner with Business Unit heads to align technology enablement with operational and revenue goals.

 Support Sales and Pre-Sales teams on complex solutioning, tenders, and strategic customer engagements where required.

 Ensure effective vendor, partner, and ecosystem management.

7. People, Capability & Culture

 Lead, mentor, and develop technology leaders and teams across the Group.

 Build a strong engineering, architecture, and digital talent pipeline.

 Foster a culture of accountability, innovation, security awareness, and continuous learning.

 Drive succession planning and capability development for long-term sustainability.

C REQUIREMENTS

Qualifications

 Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related discipline.

Experience

 12+ years of progressive experience in IT, digital transformation, system integration, or managed services environments.

 Proven leadership in enterprise-scale technology strategy, architecture, and delivery.

 Strong exposure to cloud platforms, enterprise applications, cybersecurity, and automation.

 Experience operating in multi-business-unit or group environments preferred.

 Familiarity with regulated or government-linked environments is an advantage.

Skills & Competencies

 Enterprise Digital & Technology Strategy

 Architecture & Platform Governance

 Technology Transformation & Delivery

 Cybersecurity & Risk Management

 Financial & Commercial Acumen

 Stakeholder Management & Executive Communication

 People Leadership & Talent Development

D CAREER PATH & GROWTH

This role positions the Head of Digital & Technology as a core member of the Group leadership team, with potential progression to Chief Technology Officer (CTO) or Chief Digital Officer (CDO) as the organization scales its digital platforms, managed services, and regional presence.

This Job Description is to be read in conjunction with applicable Company Policies, SOPs and Appointment Letter/Contract of Employment

A PURPOSE

The Customer Partner (MA, Hardware/Software) the company’s sales and customer management activities by handling primarily inside sales transactions, maintenance agreement (MA) renewals, and digital commerce operations as a secondary support.

This role focuses on customer follow-ups, quotation support, renewals administration, and sales coordination, serving as a key support function to ensure smooth sales execution and customer continuity. The position is designed as a developmental role, providing exposure to managed services, recurring revenue models, and digital sales operations backup within a System Integrator and Managed Services environment.

B KEY RESPONSIBILITIES

1. Inside Sales Support

· Support assigned customers with day-to-day sales enquiries, quotations, and order processing.

· Handle inbound sales requests and follow up on leads generated from sales teams or digital channels.

· Assist field sales and senior customer partners with administrative and coordination tasks.

· Liaise with internal teams to obtain pricing, service scope details, and delivery timelines.

2. Maintenance Agreement (MA) Sales & Renewals

· Source, manage and submit new MA tenders in consultation with MA lead

· Maintain records of MA contracts, including expiry dates, pricing, and coverage details.

· Support MA renewal activities by preparing renewal quotations and follow-up communications.

· Assist in identifying basic upsell opportunities such as MA extensions or service add-ons.

· Ensure timely renewal processing to prevent service interruption for customers.

3. Sales Operations & Coordination

· Prepare sales (Hardware/Software) documentation such as quotations, sales orders, and contract forms

· Update CRM/ERP systems with customer interactions, quotations, and order status.

· Coordinate with Finance on invoicing, billing queries, and documentation accuracy.

· Ensure compliance with internal sales procedures and approval workflows.

4. Customer Experience & Relationship Support

· Serve as a first point of contact for customer queries related to orders, renewals, and contracts.

· Escalate service or delivery issues to appropriate internal teams in a timely manner.

· Support customer satisfaction by ensuring prompt responses and follow-ups.

5. Learning & Continuous Improvement

· Learn the company’s service offerings, managed services portfolio, and sales processes.

· Participate in training on products, systems, and customer engagement practices.

· Support special projects related to sales process improvement, CRM usage, and digital initiatives.

C REQUIREMENTS

Education & Certifications

· Diploma or Degree in Business, Marketing, Information Technology, or related disciplines.

· Fresh graduates or early-career candidates are welcome to apply.

Experience

· 0–2 years of experience in sales support, customer service, inside sales or administrative roles.

· Exposure to IT services, technology sales, managing tenders, maintenance related is an advantage but not mandatory.

Skills & Competencies

· Strong willingness to learn and develop in a sales and customer-facing role.

· Good communication and interpersonal skills.

· Basic understanding of sales processes and customer service principles.

· Detail-oriented with good organisational and follow-up skills.

· Comfortable working with systems such as CRM, ERP, and Microsoft Office tools.

· Positive attitude, team player, and ability to work in a structured environment.

This Job Description is to be read in conjunction with applicable Company