Total 9 job vacancies by Radisson Hotel Group

We are currently seeking a Security Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

Skills and Experience:  

As a Security Manager, you bring a heightened sense of vigilance, a commitment to maintaining a secure environment, and a passion for ensuring the safety of our guests and staff to our dedicated Security Team. Your role is crucial in upholding the highest standards of security and safeguarding the well-being of everyone within our hotel premises.

• Supports the smooth running of the safety & security department, where all aspects of safety & security are maintained to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
• Delivers on plans and objectives where safety & security initiatives & hotel targets are achieved.
• Manages the maintenance team fostering a culture of growth, development and performance within the department.
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Delivers an effective planned preventative maintenance programme addressing maintenance, environmental and conservation matters.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Participates in the development and implementation of business strategies for the hotel which are aligned with RHG overall mission, vision values and strategies

• Develops and implements human resource strategies that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Assists in the development the annual budget in conjunction with the Executive Committee
• Supports on-going compliance training and service brand behavior by working with managers to develop and implement fresh approaches
• Effectively develop and manage the Human Resource department budget

Creates a work environment aligned with brand’s culture

• Conducts employee orientation, management and line employee training
• Coaches managers on effective ways to motivate employees, communicate performance expectations, manage employee performance and recognize exemplary service
• Counsels managers and employees on effective ways to address and resolve employment related issues
• Works with managers to develop their leadership skills through one-on-one coaching and formal training courses
• Encourages recognition of employee’s contribution by creating and implementing a hotel-wide recognition programs

Oversees administration of human resources and benefits issues and ensures adherence to employment related laws

• Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.
• Oversees all union issues and participates in the negotiation of contracts as appropriate or works with management on union avoidance
• Maintains all employment records in accordance with the law
• Ensures Payroll and Benefits have required information for accurate and timely processing of employee information, as needed participate in local market research of benefits as appropriate
• Work with Legal and the regional HR department to coordinate the hotel’s response to legal claims regarding the employment relationships
• Create, communicate and enforce employee related policies and ensure that employees adhere to employment rules and regulations
• Create a safe environment for guests, employees and community by creating, communicating and enforcing safety, loss prevention, and business resiliency standards.

Develops and implements strategies and practices which support employee engagement

• Take an active role in talent management by recruiting and developing talent necessary to achieve individual/hotel/brand goals and assisting management in selecting qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Encourage employee professional development by exploring new roles in the hotel, and leading the talent management review
• Drives employee engagement through the creation, implementation and follow-up of departmental action plans

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Communicates and reinforces the vision for Yes I Can! service to employees
• Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Adheres to hotel policies and procedures

• Keep General Manager promptly and fully informed of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public
• Abide by all Brand rules and regulations
• Adhere to all Brand policies and procedures
• Actively support and promote Workplace Health and Safety within the work environment
• Perform any other reasonable duties as directed by the General Manager or his/her designate

As an Information Technology Specialist, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.

• Responsible for overseeing the security, integrity, and maintenance of IT systems, ensuring that systems are well maintained and IT procedures robust.
• Extensive interactions with business counterparts driving business readiness and contingency activities, system installations and liaison with business users for acceptance of deliverables, initiatives, and compliance KPI’s.
• Develops and implements IT strategies where objectives are communicated at all levels, the performance of system software and hardware is audited and reported upon to enables strategic business decisions to be made.
• Understands the overall objectives and architectural aspects of all IT systems to ensuring that all IT functions and disciplines are controlled, audited ensuring system efficiencies are attained.
• Participates in the negotiations for installations, service and maintenance agreements of all IT system, project managing the process and ensuring that licensing and upgrades are kept in date.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes system performance, in accordance with company policy, providing recommendations that will drive efficiency and provide added value to the business.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Ambitious, thirsty for results, love interacting with people? We are looking for a natural brand promoter just like you!

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

We are currently seeking a Director of Sales / Head of Department to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As the Director of Sales, you infuse our dynamic Sales Team with an unparalleled level of strategic vision, a results-driven mindset, and an unwavering passion for elevating customer interactions. Your role as a leader is pivotal in steering our sales efforts to new heights, and your ambition sets the tone for achieving exceptional outcomes.

• Manages all aspects of the hotel’s sales team initiatives.
• Maximize the revenue and growth of the hotel by directing the revenue generates activities in accordance with the business plan.
• Drive new business for your hotel.
• Build effective and collaborative relationships with internal and external stakeholders to ensure all sales opportunities are maximized.

We are currently seeking a Building & Engineering Head of Department and Chief Engineer to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Building & Engineering Head of Department and Chief Engineer you play a vital role in ensuring our properties deliver an experience beyond expectation, creating memorable moments for our guests.

• Ensures the smooth running of the property maintenance department, where all areas are maintained to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
• Develops and implements plans where property maintenance initiatives & hotel targets are achieved.
• Leads and manages the maintenance team, fostering a culture of growth, development and performance within the department.
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Establishes and delivers an effective planned preventative maintenance programme to address maintenance and environmental and conservation matters.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Guest Experience and Front Office

• Greet, meet, escort guests and offer general information. Oversee the Lobby area, be present and pro-actively approach guests, especially if they have difficulties with communication (language barrier).
• Accommodate the requests and needs of all guests. The Guest Experience Agent is required to greet and help check-in guests, make recommendations, advise and upsell rooms and related services, assist in checking-out and farewell guests, especially Korean-speakers, VIP guests and Radisson Rewards members.
• GEA is required to conduct their duties in a courteous and efficient manner, in accordance with the Resort’s policies and procedures, ensuring that a high level of service is maintained at all times.
• On the day of arrival, ensure all special requests are followed up (special room decorations, extra bed etc.)
• Check transportation arrangements of arriving guests, especially VIPs, ensure the rooms are ready upon guest arrival and stand by to welcome.
• Follow up with guests’ pre-arrival communication, via emails or phone calls, make sure queries are answered, and required arrangements are made.
• Welcome guests during check-in and give a fond farewell upon checkout. Help other team members communicate with Korean-speaking guests.
• Ensure that all check-in and check-out procedures are handled smoothly without unnecessary delays.
• Have up-to-date information on daily room occupancy, arrivals and departures.
• Provide hands on support to Front Desk and Concierge teams, including translation to and from Korean.
• Communicate product knowledge and company philosophy to visitors and guests.
• Keep abreast with Resort’s product knowledge, daily activities, functions and special events, motivating guests to utilise the facilities and services.
• Maintain regular contacts with guests. Obtain guest feedback. In an event of a complaint, take immediate actions to come up with solutions.
• Maintain guest folios in the manner instructed and enter useful information about guest preferences and background.
• Record daily activities and complaints and inform the respective department heads.
• Prepare and coordinate the distribution of guest amenities, welcome letters and special set-ups for VIPs.
• Inspect VIP rooms and make sure amenities are in good order prior to guests’ arrival.
• Escort VIP guests to their allocated rooms and introduce facilities and room features.
• Invite guest to join Radisson Rewards and introduce the benefits.
• Perform basic cashier activities as and when required.
• Help ensure security of cash drawer and accuracy with personal cashiering, when working at the Front Desk area.
• Communicate effectively with Guest Service & Concierge on guest needs and schedules.
• Ensure work area is kept neat and tidy.
• Possess sound knowledge of Food & Beverage offerings and tasks to be able to assist with guests’ encounters, when necessary
• Maintain informative handover to the GSA and other GE team members, ensuring that all relevant information is passed on clearly.

Ambitious, thirsty for results, love interacting with people? We are looking for a natural brand promoter just like you!

Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.

We are currently seeking a Sales Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As the Sales Manager, you infuse our dynamic Sales Team with an unparalleled level of strategic vision, a results-driven mindset, and an unwavering passion for elevating customer interactions. Your role as a leader is pivotal in steering our sales efforts to new heights, and your ambition sets the tone for achieving exceptional outcomes.

• Manages all aspects of the hotel’s sales team initiatives.
• Maximize the revenue and growth of the hotel by directing the revenue generates activities in accordance with the business plan.
• Drive new business for your hotel.
• Build effective and collaborative relationships with internal and external stakeholders to ensure all sales opportunities are maximized.

We are currently seeking a Human Resources Manager to join our vibrant team.. At RHG , we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Human Resources Manager, you infuse our HR team with a unique blend of strategic vision, a commitment to fostering a positive workplace culture, and an unwavering dedication to the personal and professional growth of our talented workforce.

• Ensures the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels.
• Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements plans where human resources initiatives & hotel targets are achieved.
• Works with key stakeholders, effectively managing and reviewing the life cycle of the team within the hotel, fostering a culture of growth, development and performance.
• Owner of the Human Resources budget and training plan, where together with management, facilitates the evaluation of team performance.
• Builds and maintains effective working relationships with all key stakeholders and business partners.
• Reviews and scrutinizes employee resourcing, compensation, employee development, training and succession plans, providing recommendations that will enhance performance and provide added value to the individual and the company.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Do numbers and attention to detail excite you? Are you able to support and develop a team of passionate hoteliers? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay!

We are currently seeking a Finance Manager / Controller to join our vibrant team at Radisson Kota Kinabalu Metrotown. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As the Finance Manager / Controller, you bring an unparalleled level of financial acumen, a strategic mindset geared towards results, and an unwavering passion for driving excellence in fiscal management to our dynamic Finance Team. Your commitment to precision and leadership will play a pivotal role in shaping the financial success of our organization.

• Ensures the smooth running of the accounting department, exerting diligent financial process control and ensuring efficiency and resilience to growth.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to enquiries.
• Develops and implements business strategies where objectives are communicated, performance is measured accurately and reported upon to support strategic decisions to enable delivery.
• Leads and manages the accounting team, fostering a culture of growth, development, and performance within the department.
• Prepares and is responsible for the hotel budget and profit & loss performance, ensuring that all accounting functions and disciplines are controlled, audited, and developed.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes business performance, objectives, and standard accounting practices, providing recommendations that will drive financial performance and provide added value.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.