Total 24 job vacancies by METRO/MAKRO

Job Description: Specialist – Supplier Bonus & Rebate Settlements

Role Purpose

This role focuses on managing and checking supplier bonuses and rebate agreements. You will make sure calculations are correct, suppliers follow agreed terms, and all settlements are done accurately. You will also provide data and insights that help improve profitability and support buying teams.

Key Responsibilities

1. Supplier Bonuses & Rebates

• Keep all supplier bonus and rebate agreements updated and correct (such as volume rebates, growth incentives, slabs, and trading terms).
• Ensure all bonus and rebate amounts are calculated accurately after transactions.
• Work with category managers to finalize bonus calculations.
• Prepare settlement statements and confirm them with suppliers.

2. Reconciliation

• Match supplier turnover figures with company turnover and fix any mismatches.
• Check if actual purchase volumes match agreed bonus slabs.
• Identify missed or unpaid rebates and suggest corrective actions.
• Manage recoveries through credit notes, debit notes, or supplier settlements.

3. Contracts & Agreements

• Maintain a central record of all supplier contracts, addendums, and yearly terms.
• Ensure all documents follow company compliance rules and procurement policies.
• Track contract expiry dates and support category teams with renewals.
• Escalate pending recoveries due to insolvency to the legal team.

4. Data Analysis & Insights

• Analyze trends in supplier income, rebates, and contract profitability.
• Provide required reports and insights to category teams.
• Identify opportunities to improve processes and reduce gaps.

5. Stakeholder & Supplier Coordination

• Work closely with Buying, Finance, Accounts Payable, and Supply Chain teams.
• Act as the main contact for suppliers regarding settlements, reconciliation, and turnover alignment.
• Support category teams during negotiations with accurate data.

6. Audit, Compliance & Controls

• Follow all business rules and financial control processes.
• Provide proper documents for audits.
• Strengthening controls to prevent errors, leakage, or missing income.

Required Skills

Technical Skills

• Strong understanding of trading terms and B2B discounts.
• Excellent Excel skills (formulas, pivot tables, etc.).
• Experience with SAP or other wholesale ERP systems.
• Understanding of wholesale pricing (WSP, margins, landed cost).
• Knowledge of accruals, reconciliation, settlements, write offs, and supplier ledger.
• Experience in supplier follow-ups (dunning process).
• Understanding of supplier open items management.

Behavioral Skills

• Strong attention to detail.
• Good analytical and problem-solving skills.
• Clear communication with suppliers and internal teams.
• Ability to work well in a fast-paced environment.

How will you make an impact? 

As D365 engineer for Microsoft D365 in the Workplace Solutions domain you will design, refine and implement modern workplace services backed by Microsoft technology to support and enable the organization’s digital workplace environment for all employees at Metro. 

Your Responsibilities: 

• Together with the team and the product manager, you are responsible for the global D365 services 

• You take care of the configuration and operation of METRO’s central D365 Finance & Operations platform providing workplace service for all employees 

• Hands-on expertise in Lifecycle Services (LCS) for environment management, monitoring, and deployment. 

• Administration and support of MS Portal and integration with D365 applications. 

• Designing and implementing Logic Apps for automation and integration scenarios. 

• Managing user access(in MS portal as well), roles, and security compliance across D365 environments. 

• Driving X++ development and customization, ensuring best practices in performance, maintainability, and scalability 

• Plan and Update environments with MS One version updates. 

• Advising and supporting application owners and users with technical queries regarding Microsoft D365 

• Being constantly on the lookout for new development and trends and evaluating their relevance for our users 

• Communication & preparation of relevant changes for users 

• Cooperation with our external service and consulting providers 

• Identifying and implementing optimization potential to continuously improve the solutions being used. 

• Responsible for support as well as enhancements in existing product. 

Responsibilities

• Conduct in-depth analysis and research to attribute cyber threats and attacks, including identifying threat actors, their motivations, tactics, techniques, and procedures (TTPs), and providing insights on their potential impact on the organization. Collaborate with internal and external stakeholders, to gather and share relevant threat intelligence for attribution purposes.
• Ability to classify, categorize, and analyze malware and threats.
• Monitor and assess the global threat landscape, including threat actors, malware, hacking techniques, and geopolitical events that may impact the organization.
• Collaborate with internal teams to provide timely and actionable intelligence to support incident response, vulnerability management, and other cybersecurity initiatives.
• Develop and maintain threat profiles, indicators of compromise (IOCs), and tactical reports to enhance detection and response capabilities.
• Perform root cause analysis and provide recommendations for proactive measures to help prevent future cyber-attacks.
• Continuously update and refine existing threat intelligence processes and methodologies to ensure the organization remains at the forefront of cyber defense.
• Stay informed about the latest trends, tools, and techniques in the field of threat intelligence and incorporate best practices into daily operations.
• Present findings and insights to technical and non-technical stakeholders, including executives, to enhance overall cyber risk awareness.
• Cross-train and mentor wider analyst team in the development of strong threat intelligence team.
• Adapts quickly to changing priorities, seeks new ideas, and re-align with team’s priority/roadmap to maximize business productivity.

Technical & Soft Skills:

• Deep understanding of cyber threats, attack vectors, and common exploitation techniques.
• Proficiency in using threat intelligence platforms, open-source tools, and SOC technologies such as Google Chronicle SIEM, CrowdStrike EDR/EPP, Vectra NDR, Qualys VM, Recorded Future TI, etc.
• Strong understanding of security frameworks (e.g., MITRE ATT&CK, Cyber Kill Chain) and current threat landscapes.
• Proficiency with scripting (Python, PowerShell, etc.) and automating threat detection or hunting tasks.
• Ability to proactively find cybersecurity threats and mitigate them.
• Ability to obtain as much information on threat behaviour, goals and methods as possible.
• Knowledge about Advanced persistent threats and treat actors, their TTPs. Ability to recognize attack patterns and corelate them with specific threat actors.
• Knowledge of Analytics platforms for carrying out detailed analytics of obtained telemetry.
• Strong understanding of Windows, Linux, and network protocols.
• Strong knowledge of industry frameworks and standards, such as STIX/TAXII, MITRE ATT&CK, and threat intelligence sharing platforms.
• Excellent written and verbal communication skills, including the ability to present complex technical information to both technical and non-technical audiences.
• Strong analytical and critical thinking skills, with the ability to analyze complex data sets and identify actionable insights.
• Proven experience in collaborating with cross-functional teams and providing guidance on threat intelligence-related matters.

This Talent Sourcing Specialist role will focus on the proactive sourcing of high quality professionals for key IT & Non - IT roles. In collaboration with the wider recruitment team, the role will support leveraging new channels in the market to identify, attract and assess critical talent for high growth business. In partnership with key stakeholders, this role will have ownership of the search strategy, proactive outreach and initial candidate assessment, ensuring the continued flow of high quality candidates through the process and the creation of a strong talent pipeline for future growth.

• Identifying high quality candidates to fill both IT and Non - IT roles.
• Partnering with internal hiring managers and recruiters to understand the role requirements, candidate profile and define the candidate identification strategy for each position.
• Sourcing active and passive candidates through direct channels, social media, internet sourcing, talent mapping and relationship building.
• Clearly articulating and sell the MGSC value proposition via candidate interaction, networking events, professional networks etc.
• Owning and managing the social media strategy to continually promote the MGSC brand
• Building talent pipelines to fill current and future roles through leveraging user groups, blogs and networking events.
• Generating candidate interest through creative marketing and social media messaging
• Providing an initial screen and high-level assessment of a candidate's knowledge, skills and abilities and overall fit with the role.
• Actively tracking, managing and reporting on candidate pipelines through the applicant tracking system
• Schedule & coordinate technical interviews with the BU Panels/heads
• Should be able to handle weekend and weekday drives

• Lead a regional HR Shared Services delivery team of 10+ members, providing day-to-day supervision, coaching, and mentoring to ensure high-quality and consistent service delivery.
• Manage and resolve complex employee inquiries received through multiple channels (e.g., ServiceNow, HR Portal), ensuring timely and compliant resolution aligned with SLAs.
• Oversee and ensure efficient administrative support for all HR processes, while maintaining adherence to SLAs and internal compliance standards.
• Monitor and manage transaction volumes, team workload, and case resolution metrics, sharing regular performance updates during HRSS service delivery meetings with stakeholders.
• Coordinate with internal HR teams and cross-functional departments to ensure seamless service delivery and support across all operational touchpoints.
• Ensure Standard Operating Procedures (SOPs) and process maps are consistently maintained, updated, and adhered to across all HR activities.
• Develop and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the team in collaboration with HR and business leaders to drive operational efficiency.
• Prepare and present performance trend reports, highlighting key insights, service gaps, and recommendations for improvement to HR leadership.
• Conduct regular quality checks and audits to validate data accuracy, compliance, and adherence to standard processes.
• Provide ongoing support, feedback, and performance development to team members, fostering a culture of continuous improvement and accountability.
• Act as the primary point of contact for HR stakeholders, building and maintaining strong relationships to ensure transparency and alignment on expectations.
• Proactively manage and resolve escalations, ensuring compliance standards are met and trends are analyzed to identify root causes and implement preventive solutions.
• Contribute to and lead larger HR projects or initiatives as required, supporting transformation, technology implementation, or service optimization efforts.
• Drive consistency in ways of working, ensuring standardized processes are implemented and continuously improved across the HRSS team.

Here are the desired Skills and Experience…

• Experience, preferably in a HR Shared Services function supporting European Union
• Should have at least 4 years of experience leading/managing a team of at least 7-10 employees

• Considerable experience in a HR Shared Services or HR Operations function
• Proficiency in data entry and maintenance in HR systems like Oracle and SAP.
• Excellent communication skills with the ability to articulate at all levels
• Experience in performing quality review of completed personnel and organizational data change actions
• Strong experience of enabling tools including in depth knowledge of Microsoft products. Skilled in analysis and reports.
• Adaptability to new technologies and regional complexities
• Exceptional customer service and collaboration skills

• Manage the end-to-end employee life cycle (Hire to Retire) in alignment with local and regional HR policies and procedures
• Handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines
• Demonstrate solid understanding and execution of HR processes and standard operating procedures (SOPs)
• Respond to and resolve employee and manager inquiries using a case management tool, ensuring high-quality service and issue resolution
• Prepare and deliver standard HR correspondence for both internal stakeholders and external parties
• Collaborate with employees, line managers, and HR business partners to support HR operations across the EU region
• Work closely with the wider HR community, including Centers of Excellence (COEs), to ensure cohesive and consistent service delivery
• Proactively identify opportunities to improve processes and contribute to continuous improvement initiatives within HR Shared Services
• Support the HR Shared Services team on ad-hoc projects and initiatives as required

Here are the desired Skills and Experience…

• Experience, preferably in a HR Shared Services function supporting European Union
• Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion
• Good IT skills, particularly MS Word, Excel, Outlook
• Fluent English - excellent verbal and written communication skills
• Strong administrative ability, managing a complex and varied workload.
• Previous experience in a front facing customer service role and/or project experience is desirable
• Should be flexible to work in multiple shifts

●As a Level 2 Cyber Defense Operations Center (CDOC) Senior Analyst, you will work in advanced security operations with a focus on SIEM and SOAR technologies, driving detection and response. You’ll be responsible for helping L3 in optimizing detection rules and managing high-severity incidents from triage to resolution.

● Your primary responsibility will be helping Level 1 analyst in analysis of incidents and assisting Level 3 on day-to-day operation.

● This role requires medium level technical expertise, team player quality, and a proactive approach to evolving threats.

Qualifications & Experience

●Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. A Master's degree or relevant certifications (e.g., SANS/GIAC, ECIH, GCIH, CEH, DFIR) may be preferred.

●4-7 years of total experience in SOC in a large multi-national organization or in a known MSSP. In addition, candidate should possess at least 2 years of working experience on SOAR solutions.

Responsibilities

●Run daily SOC operations including SIEM/SOAR tuning, alert triage, and coordinated incident response to ensure effective real-time threat monitoring.

●Handlle end-to-end security incident analysis, containment, mitigation, and reporting, leveraging SIEM/SOAR insights and cross-team coordination for swift resolution.

●Work on high priority incidents or escalated incidents from L1

●Assist L3 in any adhoc investigation, fine-tuning security solution.

●Continuously enhance SIEM/SOAR/XDR alert use cases and threat detection capabilities.

●Research emerging threats, vulnerabilities, and attack techniques to improve defenses.

●Document incident response activities and produce detailed reports for stakeholders.

●Conduct post-incident reviews to drive improvements in tools, processes, and readiness.

●Maintain detailed incident records, contribute to reporting, and support audit readiness.

●Guide and train junior analysts, promoting best practices and continuous improvement within the SOC.

●Stay up to date on emerging threats and technologies to continuously evolve SOC capabilities.

●Support comprehensive asset inventory and ownership mapping to ensure full monitoring coverage.

Technical & Soft Skills:

●Deep hands-on experience with technologies like SIEM, SOAR, XDR such as Google Chronicle, Crowdstrike Logscale, Splunk.

●Strong working knowledge of endpoint security tools and concepts, including EDR (CrowdStrike, Defender, Cortex), DLP, and MDM.

●Strong knowledge of MITRE ATT&CK, NIST CSF frameworks, and cyber kill chain concepts.

●Good understanding of network security, operating systems, and hybrid cloud environments (Cloud, On-Prem, VDI).

●In-depth knowledge of threat landscapes and technical security concepts.

●Strong grasp of network protocols, OS internals, and security technologies.

●Familiar with compliance standards such as NIST CSF and ISO 27001.

●Ability to work under pressure, especially during critical security incidents.

●Ability to conduct independent research and analysis, identifying issues, formulating options, and making conclusions and recommendations.

●Skilled in developing professional documentation and detailed reporting (including PowerPoint presentations), including policies, standards, processes and procedures

●Very high attention to detail, with strong skills in managing/presenting data and information.

●Demonstrable conceptual, analytical and innovative problem-solving and evaluative skills.

●Good communication and interpersonal skills to effectively collaborate with stakeholders, and internal teams.

Responsibilities

• Available, and focusing hunts on relevant behavioural tactics, techniques, and procedures (TTPs) identified as potential threats to the organization.
• Contribute to detection engineering initiatives by identifying opportunities for, and implementation of new detections as an output of threat hunts completed.
• Support other functions within security operations by responding to hunt requests and by applying expertise in advanced actors and TTPs for ongoing incidents, working closely with our incident responders.
• Research new attack behaviours and TTPs used by threat actors, leading to new hunting and detection opportunities.
• Assist in the development and maturity of the threat hunting process and team through development of cutting-edge hunting techniques and introduction of automation into the threat hunting process.
• Develop threat hunting hypothesis in collaboration with the threat intelligence team, helping to track relevant threat actors, campaigns and emerging threats and the TTPs they use.
• Help in defining the metrics, measurements and analytical tools to quantify surface area of risk, business impact and implement mechanisms to track progress on efforts to reduce those risks.
• Cross-train and mentor wider analyst team in the development of threat hunting.
• Represent threat hunting to the wider information security team, and to the wider business, including senior stakeholders, through reporting, presentations and knowledge sharing sessions.
• Adapts quickly to changing priorities, seeks new ideas, and re-align with team’s priority/roadmap to maximize business productivity.

Technical & Soft Skills:

• Deep understanding of cyber threats, attack vectors, and common exploitation techniques.
• Proficiency in using threat intelligence platforms, open-source tools, and SOC technologies such as Google Chronicle SIEM, CrowdStrike EDR/EPP, Vectra NDR, Qualys VM, Recorded Future TI, etc.
• Proficiency in multiple query languages such as YARA, CrowdStrike QL or SPS with an ability to manipulate and analyse large data sets.
• Expertise in formulating threat hunting hypotheses and working with available data sets to determine conclusions.
• Solid understanding of current TTPs used by threat actors and an ability to replicate behaviours in a lab environment to generate telemetry.
• Direct experience working with the Mitre ATT&CK Framework or similar, with an ability to utilise the framework to identify detection gaps for threat hunting.
• Strong competence being able to quickly respond to emerging threats, showcasing an ability to develop and perform hunts, while working under strict deadlines.
• Strong understanding of Windows, Linux, and network protocols.
• Strong knowledge of industry frameworks and standards, such as STIX/TAXII, MITRE ATT&CK, and threat intelligence sharing platforms.
• Excellent written and verbal communication skills, including the ability to present complex technical information to both technical and non-technical audiences.
• Strong analytical and critical thinking skills, with the ability to analyze complex data sets and identify actionable insights.

Proven experience in collaborating with cross-functional teams and providing guidance on threat intelligence-related matters.

How you will make an impact? 

We are a dynamic and innovative team focused on delivering exceptional customer experiences through our Customer Facing Web Applications and APIs. Our product provides an onboarding process, signup functionality, and empowers customers to maintain their personal and business-related data effortlessly. Our platform is designed to be multi-tenant, highly scalable, and highly available, ensuring a seamless experience for our customer base. We leverage a tech stack comprising Fullstack Typescript, React, Express, and Google Cloud to achieve these goals. 

Your Responsibilities:  

• Being involved in all phases of software engineering, from inception to coding, testing, delivery and operation.
• Developing high quality code that follows best practices and clean code principles.
• Advocate for improvements to product quality, security and performance.
• Collaborating with other engineers or team members on various layers of the infrastructure, in order to design and launch new features.
• Interacting with the client in order to understand and characterize their needs and advise them if necessary. 

Role Overview

An AI Engineer at METRO unlocks the potential of AI for full organization. Rapidly delivers business-driven AI solutions by integrating existing cloud models and APIs, rather than inventing new algorithms. An AI Engineer builds digital agents and engineers the future of smart wholesale by delivering pragmatic, secure, maintainable, and observable AI powered solutions, that drive business value. Curious to get more information about the team, the products, or the tech stack?

Key Responsibilities

• Rapidly deliver business-driven AI solutions by integrating existing cloud models and APIs, focusing on practical implementation rather than developing new algorithms.
• Translate business goals into AI-powered solutions, ensuring technical feasibility through collaboration with squad leads, data scientists, architects, and full stack engineers.
• Integrate Google Cloud AI services and models into microservices and workflows to support scalable and maintainable solutions.
• Design, implement, deploy, and monitor intelligent agents to support automation and personalization.
• Build and maintain CI/CD pipelines using Cloud Build and GitHub Actions, collaborating closely with DevOps engineers and SREs for robust deployment and monitoring.
• Maintain comprehensive documentation including API references, runbooks, architecture diagrams, and conduct internal demos and training sessions.
• Ensure all AI solutions comply with METRO’s corporate policies on responsible AI and ethical standards.

How you will make an impact?  

As part of the FSD Ordering team, you will play a pivotal role in shaping the data landscape that supports product discovery and product decisions the team will take. You’ll help drive fast and informed decisions by delivering reliable, insightful, and actionable data products. Your work will directly influence the development and optimization of key frontend components such as the Shop Homepage, Search Results Page, Product Detail Page, and Customer Portal.  

The FSD Ordering team focuses on enhancing the digital shopping experience for both customers and employees. The team's goal is to provide the tools that enable FSD customers to order online what they need, whenever they need it in the Metro FSD eCommerce shop. 

The team is responsible for maintaining and evolving core features such as personalized lists, order history, banner management, and catalogue tools, while also supporting discovery and decision-making through robust dashboards and analytics. This includes stabilizing existing reporting infrastructure, enabling proactive insights and ensuring seamless integrations.  

Your Responsibilities:   

• Collaborate with central data experts and domain specialists to stabilize and evolve dashboards. 
• Build and maintain dashboards that surface business-critical metrics such as order behavior, banner engagement, and search trends. 
• Partner with Squad Leads to proactively discover new data use cases and drive initiatives that support product and operational goals. 
• Own the scheduling and reliability of queries and dashboards, ensuring consistent performance and data availability. 
• Act as a peer and data advisor to cross-functional teams, including senior leadership, product squads, and internal users. 
• Translate complex datasets into compelling narratives and visualizations that support decision-making and strategic planning. 
• Consolidate and provide customer data to M.SHOP teams, supporting both customer and employee login flows. 
• Promote data literacy and empower teams to use data effectively in their daily work. 

As a Data Scientist in our Search Squad, you will play a pivotal role in shaping the future of our customer-facing search experience. You will be the go-to expert for machine learning within the team, taking ownership of our search algorithms and driving their evolution. This is a unique opportunity to have a significant impact on a high-traffic, business-critical product. 

Responsibilities: 

• Take ownership of the existing "Learning to Rank" ML algorithm, from understanding its current implementation to identifying areas for improvement. 

• Design, develop, and deploy a new, state-of-the-art search algorithm to replace the current one, with a focus on fine-tuning and performance optimization. 

• Tailor the search algorithm to our diverse customer categories, with a special focus on FSD customers, to provide a more personalized and relevant search experience. 

• Collaborate closely with the backend and frontend engineering teams to integrate and deploy your ML models in our production environment using Kubernetes and ArgoCD. 

• Work with our existing search infrastructure, which includes Solr and Elasticsearch for pre-filtering, to ensure seamless integration of your machine learning solutions. 

• Act as the subject matter expert for data science within the Search Squad, providing guidance and sharing your knowledge with a team of talented engineers.

Role Overview

An AI Engineer at METRO unlocks the potential of AI for full organization. Rapidly delivers business-driven AI solutions by integrating existing cloud models and APIs, rather than inventing new algorithms. An AI Engineer builds digital agents and engineers the future of smart wholesale by delivering pragmatic, secure, maintainable, and observable AI powered solutions, that drive business value. Curious to get more information about the team, the products, or the tech stack?

Key Responsibilities

• Rapidly deliver business-driven AI solutions by integrating existing cloud models and APIs, focusing on practical implementation rather than developing new algorithms.
• Translate business goals into AI-powered solutions, ensuring technical feasibility through collaboration with squad leads, data scientists, architects, and full stack engineers.
• Integrate Google Cloud AI services and models into microservices and workflows to support scalable and maintainable solutions.
• Design, implement, deploy, and monitor intelligent agents to support automation and personalization.
• Build and maintain CI/CD pipelines using Cloud Build and GitHub Actions, collaborating closely with DevOps engineers and SREs for robust deployment and monitoring.
• Maintain comprehensive documentation including API references, runbooks, architecture diagrams, and conduct internal demos and training sessions.
• Ensure all AI solutions comply with METRO’s corporate policies on responsible AI and ethical standards.

• Act as a Subject Matter Expert (SME) for HR operations, providing expert guidance on end-to-end HR processes (Hire to Retire) and ensuring adherence to defined service standards
• Conduct quality audits on transactions and cases processed by the HR team, identify process gaps or compliance issues, and drive corrective and preventive actions
• Lead the investigation and resolution of escalations from employees, managers, and HR stakeholders, ensuring timely, accurate, and empathetic responses aligned with policy and service expectations
• Take ownership of maintaining and updating Standard Operating Procedures (SOPs) for HR processes, ensuring documentation reflects the latest changes in policy, system, or compliance requirements
• Collaborate with Team Leads to analyze audit trends, identify recurring issues, and support training or process improvement efforts as needed.
• Liaise with Centers of Excellence (COEs), HR Business Partners, and Technology teams to resolve complex issues and align on process enhancements.
• Support the delivery of continuous improvement initiatives by identifying automation, standardization, or efficiency opportunities within HR operations.
• Create and share periodic quality and escalation reports, highlighting key metrics, trends, and risk areas for leadership visibility.
• Provide coaching and support to junior team members, promoting a culture of quality, accountability, and service excellence.
• Assist in managing ad-hoc projects, audits, and compliance checks related to HR Shared Services operations.

Here are the desired Skills and Experience…

• Experience, preferably in a HR Shared Services function supporting European Union
• Proven experience as a Subject Matter Expert (SME) or Quality Auditor within HR Shared Services, with a strong focus on compliance, accuracy, and service excellence
• Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion
• Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies
• Good IT skills, particularly MS Word, Excel, Outlook
• Fluent English - excellent verbal and written communication skills
• Strong administrative and organizational abilities, with the capability to manage a complex and varied workload efficiently
• Previous experience in a front facing customer service role and/or project experience is desirable
• Should be flexible to work in multiple shifts
• Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels

Key Responsibilities:

•  Ensuring primary delivery responsibility for all issues or any change request for one or more HRIT solutions assigned

•  Ensure daily monitoring of quality KPIs to avoid any slippage or SLA breaches

•  Provide expert technical solution for any requirement or issue

•  Ensure updated documentation for primary solutions

•  Mentor back-ups / freshers in primary support module

•  Learn 1 or more HRIT solutions and act as back-up whenever required

•  Provide standby or back-up support whenever required

•  Should be ok to work in CE shift timings whenever required