Total 6 job vacancies by Lendi Group

L3 Deskside / EUC Escalations

• Act as the primary L3 escalation point for incidents and requests handed off from L1/L2 teams (Manila and local) across Deskside, Hardware, Loaned Equipment and related queues in Jira Service Management.
• Diagnose and resolve complex end-user issues across:

1. Windows and macOS endpoints
2. Mobile devices and peripherals
3. Collaboration tools (e.g. Teams, conferencing)
4. In-building technology (AV, Teams Rooms, cloud printing, tech hubs).

• Take ownership of end-to-end resolution for onsite incidents that cannot be solved remotely (for example, urgent hardware swaps, event support, complex AV issues), coordinating with Infra, Cyber and external vendors as required.
• Maintain high standards of ticket hygiene, including clear summaries, next actions, accurate status and closure notes that support reporting, hand-offs and future automation.

Onboarding, Offboarding and Asset Lifecycle

• Deliver a smooth technology experience for new starters and leavers by managing device builds, logistics, access readiness and workspace technology.
• Prepare and maintain standard device builds for Windows and macOS in conjunction with Intune and Jamf administrators and Infrastructure teams.
• Support hardware lifecycle activities (refresh programs, swaps, loan pools,decommissions) and ensure asset data in JSM/CMDB and supporting records is accurate and up to date.
• Work closely with IDAM and Cyber teams to ensure devices and identities are decommissioned securely, coordinating with tools such as Entra ID, Intune, Jamf Pro, CrowdStrike and Netskope, and contributing to improved decommission workflows.

Office and In-Building Technology

• Maintain, monitor and improve office technology across Lendi Group locations (Sydney, Melbourne and other sites), including printers, Teams rooms, AV panels, displays and collaboration spaces.
• Provide reliable onsite support for major events and “moments that matter” (for example, all-hands, key stakeholder sessions and relocations).
• Work with vendors (e.g. Ricoh, facilities and network partners) to plan and execute printer and AV refreshes, relocations and stabilisation activities.

Automation, AI-Native Workflows and Continuous Improvement

• Contribute to the design, configuration and ongoing tuning of EUC-focused automation in JSM and Rovo (e.g. ticket playbooks, knowledge surfacing, comment summarisation) to improve triage quality and reduce L3 effort.
• Use AI tools (such as Rovo, ChatGPT and other automation platforms) to draft RCAs, summarise ticket histories, generate documentation and identify opportunities where automation or agentic workflows can simplify EUC processes.
• Partner with Infrastructure, Cyber and Platform teams on AI-native initiatives, ensuring EUC processes and pain points are well represented and that solutions are practical for day-to-day operations.
• Apply problem management techniques and trend analysis to identify root causes, propose remediation and reduce the volume of recurring incidents.                                                                  

Stakeholder, Documentation and Knowledge

• Produce and maintain clear, user-friendly documentation and knowledge base articles covering recurring EUC issues, onboarding/offboarding flows and office technology.
• Provide coaching and knowledge transfer to L1/L2 teams and EUC peers on new tooling, processes and automation, ensuring changes “stick” and reduce re-work.
• Engage constructively with brokers, leaders and frontline staff, balancing responsiveness with sustainable ways of working for the wider EUC and Infrastructure teams.

• Lead from the front in managing and inspiring a growing team of Mobile Mortgage Brokers and driving them to achieve sales targets
• The focus of the role will be to continue the development of our recent graduate brokers in line with our skills development pathway
• Consistently drive results and performance through the provision of hands-on leadership, training, coaching, and mentoring, and championing the ongoing development of your team
• Play a key part in shaping the team planning and operational rhythms.
• Be actively involved in the recruitment and onboarding of new brokers within your territory
• Promote and monitor the utilisation of the Aussie Platform within the team to improve customer experience and results.
• Internal Stakeholder engagement primarily with our Associate and Customer Solutions team as well as our salesforce, customer experience and UX teams
• External Stakeholder relationships with our lender partners

• Set and execute the HLS channel strategy and plan, aligned to Group Distribution and National Sales objectives. 
• Drive HLS broker headcount growth and productivity, partnering closely with Talent Acquisition and state leadership. 
• Lead, coach and develop the HLS leadership team to lift performance, capability and accountability. 
• Use data, dashboards and coaching to improve conversion, efficiency and Find, Buy, Own penetration across the HLS funnel. 
• Build a strong, values led culture focused on performance, engagement, inclusion, risk and customer outcomes. 

Key Performance Indicators 

Success in this role will be measured against: 

• HLS Settlements - delivery to North Star targets (volume and value). 
• Broker Headcount - actual versus plan, including sustainable ramp and productivity. 
• Sales Conversion - from Appointment to Lodgement and from Lodgement to Settlement. 
• Find, Buy, Own Penetration - uptake of Aussie Homes, Aussie Conveyancing and other integrated services. 
• Customer NPS - customer advocacy and experience across the HLS channel. 
• Engagement and Culture - leadership rhythms, participation in key events and channels, engagement outcomes and retention across HLS. 

This is a hands-on role, focused on requirements, process design, data and operating model change in a fast-paced environment.

• Lead end-to-end business analysis for complex lending initiatives, from discovery through to implementation and review.
• Work across residential mortgage lending, platform and system change, core banking and servicing, including end-to-end mortgage operations.
• Support transformation and migration activities, including data and process migration across platforms and providers.
• Partner with technology, operations, credit, risk and compliance to deliver scalable, compliant solutions.

Key Responsibilities

Business Analysis & Requirements

• Lead discovery, stakeholder workshops and define clear business requirements, user stories and acceptance criteria.
• Translate complex needs into actionable artefacts for engineering, operations and vendors.

Process & Journey Design

• Map current and future-state processes across origination, servicing and collections.
• Identify opportunities for simplification, automation and improved customer/broker experience.
• Ensure alignment with credit policy, regulatory obligations and risk controls.

Transformation & Migration

• Support platform and operating model changes, including system migrations.
• Contribute to data mapping, migration rules, reconciliation and cutover planning.

Delivery & Implementation

• Work within cross-functional teams to prioritise backlogs and support delivery.
• Support UAT, defect triage, test planning and readiness activities.
• Track and communicate progress, risks and key milestones.

Risk, Compliance & Credit

• Ensure alignment with regulatory requirements (e.g. NCCP, ASIC) and internal policies.
• Embed credit rules, decisioning criteria and controls into processes and systems.

Stakeholder Engagement

• Build strong relationships across business, technology and external partners.
• Communicate complex topics clearly and support governance forums with concise insights and recommendations.

Franchise Retail Strategy & Channel Growth

• Develop and execute the national Franchise Retail growth strategy aligned to Group objectives
• Scale the Retail footprint while protecting unit economics
• Drive sustained productivity uplift across the franchise network
• Ensure long-term channel sustainability and margin discipline.

Inspirational Network Leadership

• Lead and coach State Managers to build high-performing, growth-oriented teams
• Build strong, trusted partnerships across the franchisee network
• Foster a culture of accountability, collaboration and customer excellence
• Act as a visible and credible leader across the Retail channel.

Performance & Commercial Accountability

• Own Retail P&L and operating budget
• Monitor productivity metrics (lodgements, DPH, conversion, attachment)
• Drive structured business planning and disciplined performance management
• Embed data-informed leadership supported by our Agentic platform.

Operating Model & Innovation

• Lead adoption of agent-assisted leadership tools to increase decision velocity
• Champion the integration of Retail within the Find–Buy–Own ecosystem
• Drive alignment between retail and broader distribution functions.

Leadership

• Serve as a senior member of the Distribution Leadership Team, contributing to strategic direction, decision-making, and organisational leadership.
• Demonstrate cabinet solidarity and executive presence
• Lead with integrity, accountability and long-term growth focus.

Key Measurements

• Retail revenue and contribution margin
• Franchisee productivity and settlement growth
• Network headcount growth and retention
• State-level NPS and engagement
• Campaign adoption and product penetration
• Budget performance and cost management.

• Plan, prepare, and execute testing for mobile features and releases in collaboration with the Test Manager and mobile engineering team.
• Participate in requirements and UX reviews to clarify acceptance criteria, edge cases, and mobile‑specific behaviours (navigation, gestures, offline, push, deep links).
• Design and maintain structured mobile test cases (e.g. by feature/module such as Live Equity, Rate Radar, onboarding, biometrics) in Jira/Confluence, ensuring coverage across platforms and device types.
• Create test cases in Gherkin format where appropriate to support BDD and clear communication with developers and product owners.
• Execute functional, regression, smoke, end‑to‑end and exploratory testing on real devices and simulators/emulators, across different OS versions and screen sizes.
• Manage and validate mobile builds (e.g. via Expo) in staging and production environments, including install/upgrade flows and environment configuration.
• Log, triage, and track defects in Jira, working closely with developers to reproduce issues, clarify impact, and verify fixes.
• Perform targeted regression testing for resolved bugs and high‑risk journeys (e.g. onboarding, login/biometrics, payments, booking, map/location and search flows).
• Contribute to mobile test automation by collaborating with engineers to design, review, and maintain automated tests for critical flows (e.g. smoke/regression suites) and by identifying good candidates for automation.
• Use test management and collaboration tools (Jira, Confluence) to document plans, execution status, and test evidence for each release.
• Provide clear, timely reporting on testing progress, risks, and quality status to stakeholders (QA Lead, Product, Engineering).
• Continuously improve test coverage and process, suggesting improvements to our mobile QA strategy, regression packs, and use of AI‑assisted tools for test design and documentation.