Total 28 job vacancies by Ikano-Retail

About the job

The job involves serving as a Subject Matter Expert to manage assigned technical Property-related matters in Ikano Retail (Southeast Asia and Mexico regions). The focus is to ensure the efficient and effective operations of our properties, adhering to standards and objectives. Responsibilities include overseeing maintenance, long-term planning, implementing innovative solutions, promoting operational excellence, coordinating climate transition initiatives, and collaborating with the Expansion team for new properties.

Your assignment

The role will be based in Malaysia and serve as a Subject-Matter-Expert in Property-related matters within the Region. We're seeking a mature, independent and skilled Property Management Specialist to represent our team on Property-related committees and working groups in the region.

Strategic Planning and Global Delivery:

• Deliver annual Objectives and Main Actions for the Asset & Property Management team worldwide.
• Lead and support the planning and execution of Climate Transition Plan initiatives in the region.
• Collaborate with stakeholders for planning, financing, and execution of different Property & Sustainability initiatives.

Property Management and Innovation:

• Ensure lifelong property management prioritising safety, compliance, and improvements.
• Lead and coordinate Unit FMs to ensure the execution of Property Management services.
• Drive regional implementation of Property Management innovations and digital solutions.

Operational Excellence and Maintenance:

• Foster operational excellence and maintain properties in "shape as new" condition.
• Oversee forecasts, budgets, 5/10-year rolling property plans, and related tasks across all sites.
• Collaborate with the Expansion team in the design and handover of new properties.
• Conduct annual Property reviews and periodic audits for compliance, efficiency, and quality.
• Drive country-based regional frameworks and service agreements for efficiency and cost management.

Communication and Reporting:

• Ensure awareness of Property frameworks, guidelines, and tools among stakeholders.
• Ensure Monthly KPIs Reports are delivered from each Unit and contribute to ongoing development.

Team Development and Support:

• Support Unit FM team's competence, performance, resource management, and succession planning.
• Provide training and workshop support for Unit FMs and stakeholders in the Region.

Emergency Management and Cultural Integration:

• Support crisis and emergency management, including contingency plans and mitigation.
• Cultivate an IKEA culture embracing diversity among co-workers and customers.

Ad-hoc Tasks and Project Management:

Handle exciting ad-hoc tasks and projects as part of a dynamic team.

• You follow cash handling procedures to ensure the security of money handling;
• You ensure check-out is effectively equipped at all times throughout the day and you are ready and available to help customers when needed;
• You have knowledge, confidence, and desire to make customer payment easy;
• You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
• You optimize the relationship with customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to return and shop with us over time;
• You work together with other functions to improve the shopping experience of customers in order to generate more sale

You are responsible to lead the overall operations of the Swedish Restaurant and Co-worker restaurant. This entails leading kitchen productions, cashiering, dishwashing, customers experience and dining cleaning services. Collaborating with the team and colleagues in the IKEA Food management team, lead and manage the area to fulfil our function's purpose of building both business and people. Aim to bring smiles to people's faces by providing irresistible food offers in a welcoming atmosphere, giving our guests a compelling reason to return time and again.

• You ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. You willing to listen and support them with an attitude based on the IKEA values.
• Work together with colleagues and manager to contribute actively to the development and implementation of a clear IKEA Food action plan for the store using the store business plan and country business plan.
• Implement the range matrix (global and national) to secure a strong IKEA Food range identity to distinguish ourselves from our competitors on the market.
• You co-operate with the Communication & Interior Design department and the Commercial Activity Leader/Local Marketing by actively contributing to and supporting all marketing and in-store activities. You will do this by integrating the Swedish celebrations and yearly focus area into the store’s Commercial Calendar, including the activity range and communication packages.
• You are a passionate leader who can bring business and people together.
• Inspired by the IKEA core leadership capabilities and strive to continuously develop as a leader.
• Co-operation with the Human Resources (HR) department I recruit the team based on the IKEA values.
• Work actively to make the IKEA store successful and high performing, today and tomorrow. You do this by attracting visitors, achieving sales growth and profitability, ensuring the satisfaction of guests and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
• Utilise relevant reporting tools, such as Cliq Sense, the IKEA Food Main Topic Review, Pulse XC and VOICE, to develop the IKEA business, for yourself, and the team.
• Ensure that the operations of all IKEA Food areas in the IKEA Store operate in accordance with IKEA Quality and Food Safety requirements and other relevant legislation (list relevant legislations applicable by country).

• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy. 
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.  
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience. 
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers. 
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You follow up and take action accordingly by using proven solutions and good examples.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• You develop your team and its individual members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy. 
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.  
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience. 
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers. 
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You follow up and take action accordingly by using proven solutions and good examples.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• You develop your team and its individual members and ensure you have a succession in place.
• You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.

About the job

To create relevant, functional, aesthetic and commercial home furnishing solutions that contribute to positioning the IKEA brand in the local market as the leader in life at home.

Your assignment
• Use visual merchandising competence to strengthen the uniqueness of the IKEA identity in range presentation solutions in the store by working with store layout, range presentation and vitality.
• Actively contribute to the department action plan with initiatives that will grow the business and support long-term profitability and execute the agreed plans in close co-operation with other functions.
• Use the knowledge of people's needs and dreams in the local market to plan and implement relevant, inspiring, affordable and commercial range presentation solutions that reflect a wide variety of styles, price levels, meet the many individual tastes and exceed our visitor's expectations.
• Keep visitors in mind when working on the shop floor, minimize disruption and remain aware at all times of the importance of safety and the visual impact for visitors.
• Respect routines and responsibilities, work together with the Com&In team and other functions, act quickly to exploit commercial opportunities and understand the impact of actions on the financial results.
• Secure high quality, simplicity, efficiency and cost consciousness in planning and implementing all range presentation solutions by applying national directions and using global tools, proven solutions and best practices.
• Actively contribute to gathering insights about store layout and range presentation and translating this knowledge into relevant and inspiring store solutions that will support a convenient shopping experience and reflect the local needs of life at home.

About the job

We want to fill this position with a strong contributor to the Human Resources function, securing HR subject matter expertise in payroll and HR operational matters; someone who shares our vision of “creating a better everyday life for the many people.”

Your assignment 

• You are responsible for the centralised payroll and salary administration for the assigned business units in Singapore.
• You will manage end-to-end payroll administration, including salary processing, tax calculations, year-end tax activities, foreigner tax clearance, and statutory compliance.
• You are to ensure payroll and HR practices comply with national labour laws, taxation requirements, audit standards, and internal policies, maintaining data accuracy within HRIS.
• You will have to handle statutory registrations and government-related matters, work passes, training grants, government reimbursement and other required submissions.
• You will be involved in HR operational and administration activities, from data management, onboarding, benefits administration to offboarding and work-pass related matter.
• You will participate in continuous improvement projects related to payroll and HR operational matters.

PURPOSE OF THE JOB

The purpose of the job is to achieve maximum sales growth and profitability in the online channel. This is done by:

• Contributing actively to attract and convert more consumers to customers and encourage existing customers to shop more frequently by using and developing home furnishing competence, commercial and communication skills and knowledge of the IKEA Concept.
• Reporting on Online commerce and customer journey elements, metrics, data and to develop actionable insights on a market level.
• Maintaining a strong retail foundation online and align to sales leaders, commercial activities and counterparts in other Ikano Retail markets to share best practice, commercial opportunities and operational excellence. To develop the skills, capabilities, competence and confidence of the Online team in your market.

RESPONSIBILITIES OF THE JOB

• Actively lead the commerciality of the IKEA website, review sales performances and react accordingly in their Market.
• Use the website to understand all the various aspects that affect the customer's online journey. Ensure that website visitors can search, find, choose and buy in an optimal way.
• Continually sales steering on the IKEA website in the most optimal way through their team & across their HFBs, take care of strategic products including 4 Aces and 1 King, and price and volume products so that they are strongly promoted across the website.
• Ensure that the commercial calendar and all agreed promotional activities are properly supported from an E-Commerce perspective by establishing and improving collaborative ways of working within and across functions.
• Optimise presentation and the sorting and filtering of online products to maximise all sales opportunities by being the product range specialist for their HFBs and challenge/support their team in the same process.
• Present the product range online in a commercial way to encourage customers to buy more by making it easier for them to find the right products and solutions.
• Seek and identify business opportunities that will grow sales and improve gross profit by collaborating with Sales Leaders on particular HFBs, analysing market trends and benchmarking with other E-Commerce operations.
• Take ownership, know and work actively with the online product range, monitor performance and continually develop range frame options to ensure sales and profit opportunities are maximised. Report this performance with improvement suggestions to the Country Selling Manager.
• Secure that the agreed product range is visible and buyable on the IKEA website within the agreed lead-time and cost frames for all HFBs in the market. Steer the administration of product change dates in an accurate and timely manner.
• Know the IKEA priorities, the IKEA product range, the national market / competition and understand and monitor national market demographics, the economy, competitors, different consumer’s life at home and shopping behaviours. Reporting and sharing this information across the market.
• Seek feedback from the online customers to learn from their online browsing and shopping experience & share these insights for collaboration on future improvements.
• Give feedback to the team, service office and global matrix on how to improve the online shopping experience by driving changes within the market.
• Coordinate the creation and delivery of all weekly, monthly and bi-monthly reporting, specifically providing insight and analysis across E-Commerce metrics package.
• Line manage & develop a team of 1 web merchandiser and 2 web editors in your market.

• To perform food handling tasks that require prolonged walking and standing duration.
• Ensure compliance to Food Safety and Hygiene practices at all time. 
• Attend to customers’ needs and requests for food with the best customer service quality. 
• Ensuring all the food products are in perfect conditions and correctly priced at all times.
• Upkeep cleanliness and hygiene standards at all time.
• Cash handling and able to perform daily food handling and housekeeping chores.
• Having Food and Beverage and Café working experience is an additional advantage. 

About the job

We are looking for an experienced, commercially minded Legal Counsel with at least 5-7 years of relevant legal experience from a reputable law firm or inhouse to join Ikano Retail’s centralised Legal Affairs function. Based in Damansara, Kuala Lumpur, this role has primary responsibility across the Southeast Asia Region, while maintaining a strong and hands-on focus on the Malaysian market.

You will work closely with business stakeholders, act as a trusted legal partner, and contribute directly to IKEA’s growth, expansion and day to day operations. The role reports to the Ikano Retail General Counsel.

Your assignment

• Provide legal advice and hands on‑ support across a wide range of commercial and regulatory matters, working closely with IKEA Malaysia and regional stakeholders.
• Draft, review, implement and negotiate a broad range of commercial agreements and standard templates.
• Support growth initiatives, including expansion projects for new IKEA stores, e‑commerce and other strategic initiatives.
• Act as Data Protection Officer (DPO) and ensure compliance with applicable data protection and privacy laws.
• Advise on disputes and claims, coordinating with external counsel where appropriate.
• Support corporate governance and company secretarial matters.
• Evaluate legal and commercial risks associated with business decisions and provide pragmatic, solution-oriented‑ advice.
• Promote legal awareness by delivering training and supporting a strong compliance and risk culture.

About the job

We are looking for a strong contributor to our IKEA Pasay City HR team, someone who is knowledgeable and experienced in providing general HR and Office Administration Services, familiar with other facets of Human Resources, and can add value in supporting the business.

Your assignment

Reporting to the Store Human Resources Manager, you contribute to the overall Operational Excellence of the Human Resources Team by providing general HR and Office Administration Services to the store organization, as well as providing support to other facets of HR, such as recruitment and selection, learning and development, employee relations, and other relevant HR initiatives / activities, as needed.

• Supports HR Manager and HR team on the daily operations;
• Supports HR team in the end-to-end employee life cycle;
• Handling administrative tasks for onboarding, new hire orientation, and exit interview and clearance process;
• Release of Movement/Confirmation documentation;
• Follow-ups of New Hire Review Forms Compliance;
• Research potential vendors, compare and evaluate offers from suppliers, enrolling vendors, and works closely with different suppliers and ensuring that purchases or services are processed and being paid on time;
• Setting up, completions and maintenance of co-worker files and 201 records, gather and analyze data with useful HR metrics;
• Supports HR talent team on Internship / Apprenticeship programs.

About the job

You will work closely with the Customer Relations team and the Home Furnishing Business to create a positive customer experience. You do this by providing professional knowledge sharing with the IKEA Services Furniture Assemblers and Kitchen Installers enabling a seamless development on measurement, assembly and installation services. 

Your assignment

• Responsible for ensuring that the IKEA store provide the best furniture assembly services, so that customers get a successful shopping experience.
• Full understanding of "IKEA basic work knowledge", to maintain a friendly attitude at customer place
• Provide customers with professional, fast and friendly full range of furniture assembly services including delivery of our IKEA items to customers’ places.
• Ensure that all the items loaded are accurate, the packaging is not damaged, the installation drawings are clear to confirm the orderly installation services
• Clearly inform the customer installation in a professional and friendly manner to the customer to confirm the installation of goods
• Ensure that all the measured data is accurate, the picture is clear, the key parts of the logo clearly in place
• Clearly inform the customer measurement procedures, professional and friendly to introduce IKEA products and design concepts
• Always treat customers' advice or complaints efficiently and efficiently to ensure service quality of service providers

About the job

• Receiving of incoming shipment, checking of goods condition before storage at warehouse
• Ensure inventory items are well-organized, properly stored, handled and distributed
• Assist in loading and unloading of goods
• Transporting stock items with a pallet jack
• Ensure a sufficient level of care and attention is given throughout the full-serve process
• Adhering to all health and safety regulations
• Report any discrepancies or damages to products or inventory.
• Perform effectively the store goods flow operation tasks in the assigned area, using the available systems and tools that support an efficient goods flow process and data integrity.
• Work according to the inventory routine, to maximize stock accuracy and achieve product availability for the customers.
• Contribute daily to the agreed goals of the action plan, as well as being involved in the goal setting process.
• Contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple and cost-conscious way using and sharing good examples.
• Assume responsibility for other tasks and projects as assigned.

About the job

To support all selling channels with Kitchen Services knowledge and sales information and help customers in these channels to find the right services. To provide customers with well-designed, relevant complete kitchen solutions for the whole home by empathetically listening and understanding their living situations and life at home needs.

Your assignment
• Drive sales to achieve individual sales target
• Handle key accounts management as assigned by manager
• Provide clients with the consultancy of IKEA home furnishing design solution to match with
customer’s preference and project budget
• Find new clients or new opportunities to generate sales
• Maintain contact with all clients to ensure high levels of client satisfaction
• Receives and resolves customer complaints and problems in timely manner
• Provide weekly projects pipelines update to manager
• Proactively establish and maintain relationships with all major developer and corporate clients
• Control vendor on customer delivery plan to meet the schedule and achieve customer
satisfactory

Job Description

• ขายสินค้าและให้บริการลูกค้า
• ดูแลพื้นที่การขาย
• ดำเนินงานตามแผนงานที่ได้รับหมอบหมาย
• ตระหนักถึงความปลอดภัยของพนักงานและลูกค้า

• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.

• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.

• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.

• Lead/support the implementation of planned commercial activities involving your department throughout the store.

• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).

• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.

• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.