Total 17 job vacancies by Chris Hunter Pte. Ltd.

Job Title :Department Manager (Fashion & Accessories)

Location: Orchard
Compensation & Benefits: Competitive Basic Salary + Allowances + AWS + Variable Bonus
Working hours :Five-day work week, 9:30 AM to 6:30 PM, with a rotational schedule that includes working one weekend day per week; one rest day will be allocated on a weekday.

Role Overview

As a Department Manager for Beauty & Accessories, you will be entrusted with full ownership of the department’s commercial success, brand presentation, and customer experience. This role demands a strategic leader with a refined sense of fashion, strong business acumen, and the ability to deliver an exceptional luxury retail experience both in-store and online.

Key Responsibilities

1. Merchandising Strategy & Market Intelligence

• Develop and execute comprehensive sales, merchandising, and inventory strategies to achieve revenue, margin, and stock targets.

• Curate and manage a sophisticated merchandise mix aligned with brand positioning and evolving customer preferences.

• Drive omni-channel synergy by optimizing product assortment and performance across both physical boutiques and e-commerce platforms.

• Analyze market trends, customer demand, and fashion movements to identify growth opportunities and introduce new brands or collections.

• Lead sourcing and procurement initiatives, ensuring efficiency, quality, and alignment with brand standards.

• Conduct in-depth competitor benchmarking and market research to maintain a competitive edge.

• Negotiate strategically with vendors and partners to secure optimal commercial terms and exclusive opportunities.

• Oversee merchandise planning, including international buying trips and delivery scheduling.

• Lead and execute departmental renovation and enhancement initiatives to elevate the retail environment.

2. Commercial Performance & Cost Management

• Oversee daily business operations, ensuring seamless execution of sales strategies and operational excellence.

• Monitor and control departmental expenditures, with a focus on maximizing profitability and productivity.

• Lead by example on the sales floor, inspiring teams to deliver against sales, service, and operational KPIs.

• Analyze sales, inventory, and profitability reports to inform decision-making and strategic planning.

• Prepare and manage annual budgets, forecasts, and performance reports.

3. Marketing, Visual Merchandising & Client Engagement

• Conceptualize and implement impactful marketing campaigns, promotions, and in-store events aligned with brand identity.

• Elevate visual merchandising standards to ensure a luxurious and compelling product presentation.

• Leverage digital marketing channels and tools to enhance customer engagement and drive omni-channel growth.

4. Leadership, Talent Development & Client Experience

• Develop and execute strategic manpower plans to ensure optimal staffing and operational efficiency.

• Lead, coach, and inspire a high-performing team to deliver exceptional, personalized customer service.

• Uphold impeccable standards of grooming, professionalism, and brand representation across all team members.

• Conduct structured training programs and continuous on-the-job coaching to elevate service excellence.

• Drive performance management processes, including appraisals, feedback, and career development planning.

• Foster a client-centric culture by proactively addressing customer feedback and resolving concerns with discretion and professionalism.

• Continuously refine operational processes and service standards to enhance the overall customer journey.

5. Governance, Compliance & Confidentiality

• Ensure full compliance with company policies, operational standards, and regulatory requirements.

• Uphold workplace safety standards in accordance with Workplace Safety & Health (WSH) regulations.

• Safeguard all confidential business information, maintaining the highest level of integrity and discretion.

• Undertake additional responsibilities as assigned, contributing to the overall success of the business.

Job Location : Orchard
Time : 930am -630pm Mon-Fri
Benefits : Basic + Allowances + AWS + VB

JobDescription – Promotion Executive /Retail Marketing Executive

Basically,your duties as a Promotion Executive are as follows:

a.    Plan and develop digital PR kit (disseminate to available digital platform) PR/Media strategy based on strategy planning from the Promotion Team

b.    Create a PR/Media plan to achieve Store campaign objectives within the allocated budget

c.    Creating or recommending best digital media strategies to attract and retain customers/audience at company best interest, profit & budget

d.    Working closely with the Promotion Team to understand their needs, wants and objectives, then determine which media channels fit best for specific promotionPR campaigns

e.    Organise& send, prepare media kit, goodie bags, invitation list, KOL/bloggers search for PR campaign

f.     ManageTourist promotions, tie up with hotel, tourist attractions, Changi recommends,etc.

g.    Ensure all media campaigns are executed in a timely manner

h.    Prepare and present reports on events, campaigns and online sale event

i.     Analyzing data, thinking creatively and designing innovative strategies to make sure promotion campaigns reach their target audience in the most effective way possible

j.     Assessing the impact, suitability and competitive analysis of different media types used to target certain markets based on Promotions' team objectives

k.    Any other job-related duties as and when assigned by the company.

Location: Orchard
Industry: Retail
Working Hours: Monday – Friday, 9:30 AM – 6:30 PM
Benefits: Basic Salary up to SGD 3,200 + AWS + Variable Bonuses

Key Responsibilities

• Manage and maintain store visual merchandising assets, including weekly archive updates and daily poster changeovers and installations.

• Ensure all promotional themes and visual displays are aligned to create an engaging and cohesive shopping environment for customers.
• Conceptualise and develop creative display ideas; oversee the execution and maintenance of general displays, POP (Point-of-Purchase) signage, and POS (Point-of-Sale) materials across the department store and shopping centre.
• Source and evaluate vendors and contractors, including obtaining and comparing quotations to ensure cost-effective solutions.
• Ensure all regulatory and safety-related posters, including Safe Management Measures, are accurate and up to date within the premises.
• Continuously review and recommend improvements to visual displays to enhance the overall brand image and customer experience.
• Identify and engage potential contractors, sponsors, and rental partners; conduct regular inspections of event spaces, including Talking Hall to ensure readiness and compliance.
• Coordinate and execute event setups and changeovers, including poster installations, video uploads, meet-and-greet sessions, lucky draws, and redemption activities, ensuring smooth operations.
• Handle applications for relevant licenses and liaise with contractors and suppliers to ensure efficient setup and dismantling of event structures.
• Manage vendor payments in a timely manner while maintaining cost control and minimizing unnecessary expenses.

Industry : Retail
Benefits : Basic + AWS + Allowances + Variable Bonuses

Basically, your duties as a Senior Executive, Business Management & Planning are as follows:

Broad Function of Job Purpose

BMP supports management decision-making by providing insights based on the analysis of sales, customer, and market data, with the aim of driving business performance.It also takes a company-wide perspective to formulate business policies and initiatives.Furthermore, it ensures the effectiveness of these initiatives by driving cross-functional execution and monitoring progress.

Duties & Responsibilities

1. Sales Planning & Performance Management

• Analyse store-wide and departmental sales performance, and identify key trends and issues.

• Lead the preparation and management of budgets and forecasts, including periodicreviews and rolling updates based on performance.

• Monitor performance against targets, and propose adjustments to plans to ensure alignment with business objectives

.• Evaluate the effectiveness of promotions and business initiatives, and propose improvements to drive performance.

2. Business Planning & Strategic Support

• Support the formulation of business plans and strategic initiatives in alignment with company objectives.

• Conduct market and competitor analysis to identify opportunities and risks impacting business performance.

• Provide data-driven insights and recommendations to enhance sales and overall businesse ffectiveness.

3. Project Planning & Cross-functional Coordination

• Plan and coordinate cross-functional projects (e.g. store renovations, system improvements, and business initiatives).

• Work closely with internal departments and external partners to ensure smooth executionof projects.

• Monitor project progress, manage timelines, and proactively address issues to ensuresuccessful delivery.

4. Management Reporting & Communication

• Prepare and disseminate reports and materials for management and internal stakeholders

.• Support the communication and implementation of management directives acrossdepartments.

• Ensure alignment and effective information flow among relevant stakeholders.

5. Any other job-related duties as and when assigned by the Company.

Location: Orchard
Compensation & Benefits: Competitive Basic Salary + Allowances + AWS + Variable Bonus
Working hours :Five-day work week, 9:30 AM to 6:30 PM, with a rotational schedule that includes working one weekend day per week; one rest day will be allocated on a weekday.

Role Overview

As a Department Manager for Ladies’ Fashion, you will be entrusted with full ownership of the department’s commercial success, brand presentation, and customer experience. This role demands a strategic leader with a refined sense of fashion, strong business acumen, and the ability to deliver an exceptional luxury retail experience both in-store and online.

Key Responsibilities

1. Merchandising Strategy & Market Intelligence

• Develop and execute comprehensive sales, merchandising, and inventory strategies to achieve revenue, margin, and stock targets.

• Curate and manage a sophisticated merchandise mix aligned with brand positioning and evolving customer preferences.

• Drive omni-channel synergy by optimizing product assortment and performance across both physical boutiques and e-commerce platforms.

• Analyze market trends, customer demand, and fashion movements to identify growth opportunities and introduce new brands or collections.

• Lead sourcing and procurement initiatives, ensuring efficiency, quality, and alignment with brand standards.

• Conduct in-depth competitor benchmarking and market research to maintain a competitive edge.

• Negotiate strategically with vendors and partners to secure optimal commercial terms and exclusive opportunities.

• Oversee merchandise planning, including international buying trips and delivery scheduling.

• Lead and execute departmental renovation and enhancement initiatives to elevate the retail environment.

2. Commercial Performance & Cost Management

• Oversee daily business operations, ensuring seamless execution of sales strategies and operational excellence.

• Monitor and control departmental expenditures, with a focus on maximizing profitability and productivity.

• Lead by example on the sales floor, inspiring teams to deliver against sales, service, and operational KPIs.

• Analyze sales, inventory, and profitability reports to inform decision-making and strategic planning.

• Prepare and manage annual budgets, forecasts, and performance reports.

3. Marketing, Visual Merchandising & Client Engagement

• Conceptualize and implement impactful marketing campaigns, promotions, and in-store events aligned with brand identity.

• Elevate visual merchandising standards to ensure a luxurious and compelling product presentation.

• Leverage digital marketing channels and tools to enhance customer engagement and drive omni-channel growth.

4. Leadership, Talent Development & Client Experience

• Develop and execute strategic manpower plans to ensure optimal staffing and operational efficiency.

• Lead, coach, and inspire a high-performing team to deliver exceptional, personalized customer service.

• Uphold impeccable standards of grooming, professionalism, and brand representation across all team members.

• Conduct structured training programs and continuous on-the-job coaching to elevate service excellence.

• Drive performance management processes, including appraisals, feedback, and career development planning.

• Foster a client-centric culture by proactively addressing customer feedback and resolving concerns with discretion and professionalism.

• Continuously refine operational processes and service standards to enhance the overall customer journey.

5. Governance, Compliance & Confidentiality

• Ensure full compliance with company policies, operational standards, and regulatory requirements.

• Uphold workplace safety standards in accordance with Workplace Safety & Health (WSH) regulations.

• Safeguard all confidential business information, maintaining the highest level of integrity and discretion.

• Undertake additional responsibilities as assigned, contributing to the overall success of the business.

Location: Orchard
Industry: Retail
Working Hours: Monday – Friday, 9:30 AM – 6:30 PM
Benefits: Basic Salary up to SGD 3,200 + AWS + Variable Bonuses

Key Responsibilities

• Manage and maintain store visual merchandising assets, including weekly archive updates and daily poster changeovers and installations.

• Ensure all promotional themes and visual displays are aligned to create an engaging and cohesive shopping environment for customers.
• Conceptualise and develop creative display ideas; oversee the execution and maintenance of general displays, POP (Point-of-Purchase) signage, and POS (Point-of-Sale) materials across the department store and shopping centre.
• Source and evaluate vendors and contractors, including obtaining and comparing quotations to ensure cost-effective solutions.
• Ensure all regulatory and safety-related posters, including Safe Management Measures, are accurate and up to date within the premises.
• Continuously review and recommend improvements to visual displays to enhance the overall brand image and customer experience.
• Identify and engage potential contractors, sponsors, and rental partners; conduct regular inspections of event spaces, including Talking Hall to ensure readiness and compliance.
• Coordinate and execute event setups and changeovers, including poster installations, video uploads, meet-and-greet sessions, lucky draws, and redemption activities, ensuring smooth operations.
• Handle applications for relevant licenses and liaise with contractors and suppliers to ensure efficient setup and dismantling of event structures.
• Manage vendor payments in a timely manner while maintaining cost control and minimizing unnecessary expenses.

Location: Orchard
Industry: Retail

Working Hours:

• 9:30am – 6:30pm

• 12:50pm – 9:50pm

Remuneration & Benefits:

• Basic Salary

• AWS (13th Month Bonus)

• Variable Performance Bonus

Key Responsibilities:

• Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both customers and staff.

• Maintain and uphold established customer service standards, policies, and procedures.

• Provide frontline customer support services within the department store, including but not limited to Goods & Services Tax (GST) Refund processing, Smart-Card applications, public announcements, and handling Lost & Found cases and reports.

• Ensure all customer concerns and issues are addressed promptly, professionally, and efficiently.

• Attend to customer enquiries, feedback, and complaints, ensuring appropriate follow-up actions are taken and resolutions are delivered effectively.

• Compile and analyze customer feedback and suggestions to support continuous improvement of service standards and operational processes.

• Perform any other duties as assigned by the Company or immediate superior.

Preferred Background:
Candidates with prior experience as cabin crew or in the hospitality/hotel industry are highly encouraged to apply.

Location: East
Remuneration: Attractive Basic + AWS + Performance-Based Bonuses

About the Role

We are looking for a highly experienced and commercially astute Accounts Receivable Executive to join my clients finance team. This role goes beyond transactional responsibilities—focusing on optimizing cash flow, strengthening credit governance, and driving process improvements across the receivables function.

You will play a key role in partnering with internal stakeholders and customers to enhance financial performance while ensuring compliance with corporate policies and regulatory standards.

Duties

Strategic Accounts Receivable & Credit Management

• Lead and manage the end-to-end accounts receivable and credit control function, ensuring strong cash flow and healthy aging profiles.
• Drive collection strategies and proactively manage high-value and overdue accounts to minimize Days Sales Outstanding (DSO).
• Oversee the preparation and review of monthly statements, aging reports, and collection forecasts.
• Evaluate and approve customer credit limits, payment terms, and risk profiles in alignment with business objectives.
• Identify trends, risks, and opportunities, providing actionable insights to senior management.

Process Improvement & Governance

• Champion continuous improvement initiatives to enhance efficiency, automation, and accuracy within the receivables process.
• Strengthen internal controls and ensure adherence to corporate governance, audit standards, and local regulatory requirements.
• Play an active role in internal and external audits, including leading assigned areas within the annual internal control audit campaign.

Stakeholder & Relationship Management

• Act as a key finance business partner to commercial, operations, and senior leadership teams.
• Build and maintain strong relationships with key customers to facilitate dispute resolution and improve payment cycles.
• Collaborate cross-functionally to resolve complex billing, contractual, and operational issues impacting collections.

Financial Reporting & Closing

• Oversee timely and accurate monthly closing activities related to receivables.
• Ensure accurate reporting to Group Finance, including variance analysis and performance metrics.
• Manage GST compliance, reporting, and submission in accordance with regulatory requirements.

Leadership & Ad Hoc Initiatives

• Mentor junior team members and contribute to building a high-performing finance team.
• Lead or participate in finance transformation projects and system enhancements.
• Undertake additional responsibilities and strategic initiatives as assigned by management.

Requirements

• Diploma/Degree in Accounting, Finance, or a related discipline.
• Minimum 3- 5 years of progressive experience in accounts receivable and credit control, preferably within aerospace, engineering, or a related industry.
• Strong track record in managing complex receivables portfolios and improving cash collection performance.
• Advanced proficiency in Microsoft Excel; experience with ERP systems (e.g., SAP, Oracle) is highly advantageous.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong stakeholder management and communication skills, with the ability to influence across all levels.
• Highly organized, detail-oriented, and able to thrive in a fast-paced, deadline-driven environment.
• Proactive, results-driven mindset with a continuous improvement approach.

Location: Orchard
Compensation & Benefits: Competitive Basic Salary + Allowances + AWS + Variable Bonus
Working hours :Five-day work week, 9:30 AM to 6:30 PM, with a rotational schedule that includes working one weekend day per week; one rest day will be allocated on a weekday.

Role Overview

As a Department Manager for Ladies’ Fashion, you will be entrusted with full ownership of the department’s commercial success, brand presentation, and customer experience. This role demands a strategic leader with a refined sense of fashion, strong business acumen, and the ability to deliver an exceptional luxury retail experience both in-store and online.

Key Responsibilities

1. Merchandising Strategy & Market Intelligence

• Develop and execute comprehensive sales, merchandising, and inventory strategies to achieve revenue, margin, and stock targets.

• Curate and manage a sophisticated merchandise mix aligned with brand positioning and evolving customer preferences.

• Drive omni-channel synergy by optimizing product assortment and performance across both physical boutiques and e-commerce platforms.

• Analyze market trends, customer demand, and fashion movements to identify growth opportunities and introduce new brands or collections.

• Lead sourcing and procurement initiatives, ensuring efficiency, quality, and alignment with brand standards.

• Conduct in-depth competitor benchmarking and market research to maintain a competitive edge.

• Negotiate strategically with vendors and partners to secure optimal commercial terms and exclusive opportunities.

• Oversee merchandise planning, including international buying trips and delivery scheduling.

• Lead and execute departmental renovation and enhancement initiatives to elevate the retail environment.

2. Commercial Performance & Cost Management

• Oversee daily business operations, ensuring seamless execution of sales strategies and operational excellence.

• Monitor and control departmental expenditures, with a focus on maximizing profitability and productivity.

• Lead by example on the sales floor, inspiring teams to deliver against sales, service, and operational KPIs.

• Analyze sales, inventory, and profitability reports to inform decision-making and strategic planning.

• Prepare and manage annual budgets, forecasts, and performance reports.

3. Marketing, Visual Merchandising & Client Engagement

• Conceptualize and implement impactful marketing campaigns, promotions, and in-store events aligned with brand identity.

• Elevate visual merchandising standards to ensure a luxurious and compelling product presentation.

• Leverage digital marketing channels and tools to enhance customer engagement and drive omni-channel growth.

4. Leadership, Talent Development & Client Experience

• Develop and execute strategic manpower plans to ensure optimal staffing and operational efficiency.

• Lead, coach, and inspire a high-performing team to deliver exceptional, personalized customer service.

• Uphold impeccable standards of grooming, professionalism, and brand representation across all team members.

• Conduct structured training programs and continuous on-the-job coaching to elevate service excellence.

• Drive performance management processes, including appraisals, feedback, and career development planning.

• Foster a client-centric culture by proactively addressing customer feedback and resolving concerns with discretion and professionalism.

• Continuously refine operational processes and service standards to enhance the overall customer journey.

5. Governance, Compliance & Confidentiality

• Ensure full compliance with company policies, operational standards, and regulatory requirements.

• Uphold workplace safety standards in accordance with Workplace Safety & Health (WSH) regulations.

• Safeguard all confidential business information, maintaining the highest level of integrity and discretion.

• Undertake additional responsibilities as assigned, contributing to the overall success of the business.

Location: Orchard
Industry: Retail
Working Hours:

• 9:30am – 6:30pm

• 12:50pm – 9:50pm

Remuneration & Benefits:

• Basic Salary

• AWS (13th Month Bonus)

• Variable Performance Bonus

Key Responsibilities:

• Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both customers and staff.

• Maintain and uphold established customer service standards, policies, and procedures.

• Provide frontline customer support services within the department store, including but not limited to Goods & Services Tax (GST) Refund processing, Smart-Card applications, public announcements, and handling Lost & Found cases and reports.

• Ensure all customer concerns and issues are addressed promptly, professionally, and efficiently.

• Attend to customer enquiries, feedback, and complaints, ensuring appropriate follow-up actions are taken and resolutions are delivered effectively.

• Compile and analyze customer feedback and suggestions to support continuous improvement of service standards and operational processes.

• Perform any other duties as assigned by the Company or immediate superior.

Preferred Background:
Candidates with prior experience as cabin crew or in the hospitality/hotel industry are highly encouraged to apply.

Job Location : Woodlands
Industry : Plastic / Rubber Manufacturing

Duties

• Liaise with customers and factories on scheduled shipments
• Provide internal customer operations support
• Update inventory on shipment
• Ensure effective inventory shipments
• Experience in waiver claims
• Prepare ad hoc reports
• Co-ordinate with sales , logistics and warehouse

Requirements

• A level or diploma
• Between 3-5 years of experience
• Proficient in Excel
• Able to work independently

Location: Orchard
Industry: Retail
Working Hours:

• 9:30am – 6:30pm

• 12:50pm – 9:50pm

Remuneration & Benefits:

• Basic Salary

• AWS (13th Month Bonus)

• Variable Performance Bonus

Key Responsibilities:

• Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both customers and staff.

• Maintain and uphold established customer service standards, policies, and procedures.

• Provide frontline customer support services within the department store, including but not limited to Goods & Services Tax (GST) Refund processing, Smart-Card applications, public announcements, and handling Lost & Found cases and reports.

• Ensure all customer concerns and issues are addressed promptly, professionally, and efficiently.

• Attend to customer enquiries, feedback, and complaints, ensuring appropriate follow-up actions are taken and resolutions are delivered effectively.

• Compile and analyze customer feedback and suggestions to support continuous improvement of service standards and operational processes.

• Perform any other duties as assigned by the Company or immediate superior.

Preferred Background:
Candidates with prior experience as cabin crew or in the hospitality/hotel industry are highly encouraged to apply.

Job Location : Woodlands
Industry : Plastic / Rubber Manufacturing

Duties

• Liaise with customers and factories on scheduled shipments
• Provide internal customer operations support
• Update inventory on shipment
• Ensure effective inventory shipments
• Experience in waiver claims
• Prepare ad hoc reports
• Co-ordinate with sales , logistics and warehouse

Requirements

• A level or diploma
• Between 3-5 years of experience
• Proficient in Excel
• Able to work independently

Location: Orchard
Working Hours: 5-day work week (inclusive of weekends & Public Holidays), rotating shifts (9:30am–6:30pm / 12:30pm–9:30pm)

Duties

Sales Operations & Business Performance

• Managed daily retail operations and executed business plans to achieve sales growth, profit, and inventory targets.

• Led sales floor activities, driving team performance to meet KPIs and enhance customer experience.

• Monitored sales performance, prepared budgets and management reports, and implemented action plans to improve results.

• Reviewed purchasing trends and collaborated with suppliers to optimize sales and stock performance.

• Oversaw stock management, physical inventory counts, stock movement, and shortage control audits.

Team Leadership & Staff Development

• Supervised, coached, and motivated sales staff and promoters to deliver high service standards and achieve sales targets.

• Conducted on-the-job training on customer service, selling techniques, product knowledge, POS systems, and grooming standards.

• Managed staff discipline, performance monitoring, and monthly roster planning to ensure optimal manpower utilization.

• Ensured adherence to company policies, operational procedures, and service excellence standards.

Customer Relationship Management

• Handled customer enquiries, complaints, returns, and credit approvals promptly and professionally.

• Developed and maintained a strong base of regular customers through personalized service and database management.

• Gathered and analyzed customer feedback to enhance service quality and shopping experience.

• Supported boutiques via Duty Phone assistance when required.

Merchandising & Market Analysis

• Implemented merchandising strategies to maximize sales productivity and space utilization.

• Analyzed fashion trends, customer demand, and competitor activities to recommend merchandise improvements.

• Assisted in sourcing, procurement, and vendor negotiations to secure favorable commercial terms.

• Supported online store initiatives to drive omnichannel sales growth.

Marketing & Visual Merchandising

• Planned and executed promotional campaigns, advertising initiatives, and in-store marketing activities.

• Collaborated with Visual Merchandising teams and vendors to optimize store layout, zoning, and product displays.

• Provided feedback on promotional effectiveness and digital marketing initiatives.

Compliance, Safety & Operations

• Ensured store cleanliness, safety, and security standards across sales floor, fitting rooms, and stock areas.

• Enforced safety procedures and handled shoplifting incidents in coordination with security personnel.

• Managed logistics documentation, renovation submissions, and coordinated meetings between suppliers and M&E teams.

• Performed additional duties as assigned by management.

Location: Orchard
Compensation & Benefits: Competitive Basic Salary + Allowances + AWS + Variable Bonus
Working hours :Five-day work week, 9:30 AM to 6:30 PM, with a rotational schedule that includes working one weekend day per week; one rest day will be allocated on a weekday.

Role Overview

As a Department Manager for Ladies’ Fashion, you will be entrusted with full ownership of the department’s commercial success, brand presentation, and customer experience. This role demands a strategic leader with a refined sense of fashion, strong business acumen, and the ability to deliver an exceptional luxury retail experience both in-store and online.

Key Responsibilities

1. Merchandising Strategy & Market Intelligence

• Develop and execute comprehensive sales, merchandising, and inventory strategies to achieve revenue, margin, and stock targets.

• Curate and manage a sophisticated merchandise mix aligned with brand positioning and evolving customer preferences.

• Drive omni-channel synergy by optimizing product assortment and performance across both physical boutiques and e-commerce platforms.

• Analyze market trends, customer demand, and fashion movements to identify growth opportunities and introduce new brands or collections.

• Lead sourcing and procurement initiatives, ensuring efficiency, quality, and alignment with brand standards.

• Conduct in-depth competitor benchmarking and market research to maintain a competitive edge.

• Negotiate strategically with vendors and partners to secure optimal commercial terms and exclusive opportunities.

• Oversee merchandise planning, including international buying trips and delivery scheduling.

• Lead and execute departmental renovation and enhancement initiatives to elevate the retail environment.

2. Commercial Performance & Cost Management

• Oversee daily business operations, ensuring seamless execution of sales strategies and operational excellence.

• Monitor and control departmental expenditures, with a focus on maximizing profitability and productivity.

• Lead by example on the sales floor, inspiring teams to deliver against sales, service, and operational KPIs.

• Analyze sales, inventory, and profitability reports to inform decision-making and strategic planning.

• Prepare and manage annual budgets, forecasts, and performance reports.

3. Marketing, Visual Merchandising & Client Engagement

• Conceptualize and implement impactful marketing campaigns, promotions, and in-store events aligned with brand identity.

• Elevate visual merchandising standards to ensure a luxurious and compelling product presentation.

• Leverage digital marketing channels and tools to enhance customer engagement and drive omni-channel growth.

4. Leadership, Talent Development & Client Experience

• Develop and execute strategic manpower plans to ensure optimal staffing and operational efficiency.

• Lead, coach, and inspire a high-performing team to deliver exceptional, personalized customer service.

• Uphold impeccable standards of grooming, professionalism, and brand representation across all team members.

• Conduct structured training programs and continuous on-the-job coaching to elevate service excellence.

• Drive performance management processes, including appraisals, feedback, and career development planning.

• Foster a client-centric culture by proactively addressing customer feedback and resolving concerns with discretion and professionalism.

• Continuously refine operational processes and service standards to enhance the overall customer journey.

5. Governance, Compliance & Confidentiality

• Ensure full compliance with company policies, operational standards, and regulatory requirements.

• Uphold workplace safety standards in accordance with Workplace Safety & Health (WSH) regulations.

• Safeguard all confidential business information, maintaining the highest level of integrity and discretion.

• Undertake additional responsibilities as assigned, contributing to the overall success of the business.