General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are seeking an experienced Business Continuity Management (BCM) Manager to join a leading banking organization and play a critical role in strengthening operational resilience across the enterprise.

As the BCM Manager, you will be responsible for developing, maintaining, and enhancing the Bank's Business Continuity Management framework, ensuring compliance with regulatory requirements and industry best practices while safeguarding critical business operations.

Key Responsibilities

• Lead the design, implementation, and continuous improvement of the Business Continuity Management framework.
• Conduct Business Impact Analyses (BIA) and facilitate risk assessments across business units.
• Develop, review, and maintain business continuity and disaster recovery plans.
• Coordinate and manage BCM testing exercises, simulations, and crisis management drills.
• Partner with technology, operational risk, cybersecurity, and business stakeholders to strengthen organizational resilience.
• Ensure compliance with relevant regulatory requirements, industry standards, and internal governance frameworks.
• Prepare executive-level reporting, metrics, and board committee updates on BCM readiness and resilience posture.
• Support incident management and crisis response activities during disruption events.

Key Requirements

• 7+ years of experience in Business Continuity, Operational Resilience, Risk Management, or Disaster Recovery within the banking or financial services sector.
• Strong understanding of BCM standards and frameworks including ISO 22301 and regulatory expectations for financial institutions.
• Experience conducting BIAs, continuity planning, testing, and crisis management exercises.
• Knowledge of operational risk management and third-party/vendor resilience practices.
• Excellent stakeholder management skills with the ability to engage senior leadership and business executives.
• Strong analytical, documentation, and presentation capabilities.
• Relevant certifications such as CBCI, MBCI, CBCP, or equivalent are highly regarded.

Interested candidates please email your latest resume to subagio@tangspac.com

COMPANY DESCRIPTION

Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.

Hafnia is a company that's all about our people - both the people that run the business, and those that manage our customers. We've always done things differently and prioritized a strong, commercial mindset. But we've never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We're in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises - as the partner you can turn to in a tight spot- meaning our customers stick with us. Our foremost rule is putting people first and that's how we've become one of the leading ship owners and operators of today's product tanker industry globally.

Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.

RESPONSIBILITIES

The Assistant Manager, IT plays a key role in ensuring the smooth operation of the company's technology infrastructure. This role combines hands-on IT support with operational oversight, acting as a trusted partner for employees and a reliable link to management. You will be responsible for managing daily IT operations, providing technical assistance, and continuously improving systems to support business growth and efficiency.

This is an opportunity for a proactive, service-oriented IT professional to make a significant impact by ensuring that employees are equipped with the tools, systems, and support they need to perform at their best.

Key Responsibilities

IT Support & Service Excellence

• Provide "above and beyond" IT support by resolving hardware, software, and system issues quickly and effectively.
• Act as the go-to contact for helpdesk assistance, covering areas such as:
• Setting up and configuring workstations, laptops, mobile devices, and printers.
• Managing home office setups and IT requirements for company events.
• Installing, updating, and troubleshooting applications and operating systems.
• Serve as the super user for business-critical applications, including Office 365/Copilot 365, Microsoft Azure, Intune, Entra ID, Windows, SharePoint, ServiceNow, Impero, etc.
• Ensure employees have a positive and seamless IT experience by providing professional, approachable, and solution-focused assistance.

IT Operations Management

• Manage onboarding and offboarding processes, ensuring smooth transitions with full IT setup or deactivation.
• Handle procurement of hardware, software, and licenses, ensuring cost efficiency and timely delivery.
• Monitor and improve system backups, data recovery, and security protocols.
• Conduct regular system health checks and preventive maintenance to minimize downtime.
• Coordinate with vendors, external partners, and service providers for maintenance and upgrades.

Infrastructure & Continuous Improvement

• Assess existing IT infrastructure regularly to ensure scalability and alignment with the company's evolving needs.
• Identify opportunities for improvements in systems, processes, and employee experience.
• Contribute to IT projects, system upgrades, and implementation of new technologies.
• Ensure IT policies and procedures are up to date, aligned with best practices, and communicated across the organization.

Documentation & Governance

• Develop and maintain accurate IT documentation, including user guides, standard operating procedures, and technical manuals.
• Ensure proper record-keeping of assets, licenses, and IT inventory.
• Ensure compliance with IT security, data protection, and internal audit requirements.

Collaboration & Stakeholder Engagement

• Act as a trusted link between IT, employees, and management, ensuring effective communication and problem resolution.
• Provide training and guidance to employees on IT systems, tools, and best practices.
• Contribute to a culture of continuous learning and digital adoption within the organization.

• Diploma in Information Technology, Computer Science, or equivalent professional certification.
• Minimum 3 years' experience in IT support with solid knowledge of Windows, Office365 / Copilot 365, Exchange, Azure, Intune and Entra ID.
• Proven experience in IT operations, troubleshooting, and user support across a wide range of systems and applications.

Skills & Attributes

• Strong problem-solving skills with a hands-on, can-do attitude.
• Highly structured, organized, and able to manage multiple priorities effectively.
• Strong interpersonal skills — outgoing, approachable, and customer-service oriented.
• Excellent written and verbal communication skills with great listening ability.
• Ability to work independently, take initiative, and also collaborate within a team environment.
• Thrive in a fast-paced, dynamic environment with flexibility and adaptability.
• Always ready to assist, with a mindset of ownership and accountability.

Why Join Us?

• Opportunity to work closely with leadership on impactful IT projects.
• A dynamic role with exposure to both day-to-day IT support and strategic infrastructure management.
• Be part of a collaborative and forward-thinking IT team where your ideas and expertise are valued.
• Develop your career in a fast-growing organization that invests in people and technology.

** Base: Singapore

** Key Responsibilities

1、Support the chartering team with market report collation and voyage calculations.

2、Monitor vessel movements throughout the entire voyage; assist with routine operational tasks and contingency matters arising during voyage execution.

3、Liaise with operations, finance and legal teams to complete voyage settlements; responsible for sorting, filing and retaining voyage contracts, shipping documents and business records.

4、Assist the Chartering Manager with daily communications with shipowners, ship brokers, cargo owners/charterers and port agents.

5、Support follow-up and development of clients.

** Requirements

· Education: Bachelor's degree in Shipping Management, Logistics, Maritime Law or a related field.

· Experience: 1-3 years of experience in bulk dry chartering and shipping operations, outstanding fresh graduates are also welcome to apply

· Professional Knowledge: Familiar with the market (Handy size, Supra max or Panama x vessels).

Familiar with shipping laws and regulations.

· Skills: Excellent communication skills, strong adaptability and coordination capabilities.

Proficiency with maritime software, MS Office

Able to communicate fluently in Chinese and English

**
Interested candidates are invited to submit your resume to hr@gh-shipping.com to further discuss.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The CMO JPAC Category Manager drives the sourcing strategy and the cost reduction performance.

This position will help in the definition of the objectives and supports the implementation of the roadmaps (activities, processes, and organization) to reduce the cost year-after-year, to support Galderma’s activity profitable growth and to secure the supply.

Key Responsibilities

Organization

• Have an understanding of internal customers activity and constraints that could be impacted by suppliers performance.
• Manage the day-to-day and clerical activity related to his/her categories.
• Work closely with the Global Category Manager and supports him/her to build with his/her guidance the sourcing strategy and to implement it.
• Understand the projects the New Products and Innovation Team are working on and integrate them into his/her strategy.

Cost improvement

• Leading the negotiations with suppliers.
• Maintain and track spends for the covered categories.
• Build and propose a budget/savings target which supports Galderma’s financial objectives, analyze the purchase price variances and provide his/her management with an accurate forecast.
• Have a three years visibility and Cost Improvement programs and find initiatives by:
• Promoting and supporting the implementation of a multi-sourcing approach, based on risk assessment and market analysis.
• Organizing tenders for every category on a regular basis.
• Making value-chain and cost breakdown analysis.
• Understand the feedstock and cost drivers of his/her categories and anticipate markets trends.

Sourcing and Vendor management

• Set-up and maintain the supply agreement for the CDMO part of his/her SRT.
• Participate actively to the categories sourcing strategy definition and implement it for his/her category/portfolio, in line with the Global Category Manager’s one.
• Implement the sourcing strategy process on his/her portfolio and all best practices in accordance with group recommendations.
• Be the escalation path within the SRT.
• Support new products (NPI, LCM) or projects launches.
• Deploy the ESG roadmap activities.
  

Skills & Qualifications

• Procurement skills (negotiation, supplier assessment, sourcing strategy…)
• Fundamentals in Quality and Supply Chain
• Behavioral competences: stakeholders management, communication skills, customer service oriented.
• Strong negotiation skills.
• Background in big budget management.
• Experience dealing directly with quality, finance and supply chain in the industry.
  

What We Offer In Return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package
• You will be able to work in a hybrid work culture
• You will participate in feedback Loops, during which a personalized career path will be established
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability
  

Process steps

• Send your CV in English
• If your profile is a match, we will invite you for a first virtual conversation with Talent Acquisition
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

• Commissioning of Shipboard Machinery System / Electrical & Automation System and Equipment
• Leads, directs and supervise a team of engineers in preparation of commissioning of shipboard equipment's ensuring the entire responsibility for the completion on schedule in accordance to the protocols.
• Establish and continuous monitoring of commissioning based on master project schedule.
• Review of Internal Test records
• Review of Platform Acceptance Test protocols
• Update the status report on FAT, HAT & PAT in the progress meeting
• Manage resource planning and technical advice for the QA commissioning Team.
• Manage work safety, assigned jobs, risk assessment and productivity of the Commission Team and manage the commissioning job scope with supplier / OEM within budgeted Man Hours
• Prepares manpower organization to fulfill the commissioning schedule.
• Deploy and assign jobs and expectation to his engineers and supervisors
• Holds regular meetings with the team and other departments in the commissioning progress / issues affecting the test as well as meetings with the vendors to resolve any equipment related problems.
• Set productivity targets for his team, assess, identify and manage training needs for his team
• Plan department man power projections, and manage shortfall or excess resources.
• Manage departmental improvement and processes to improve quality of work.
• Manage E-Ops Team for Sea Trial and perform safety audits on departmental safety practices and employees.

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Responsibilities

A. Recovery strategy & end-to-end workout

• Take charge of the end-to-end loan asset repayment, formulating and executing case specific remedial strategies, including debt restructuring, security enforcement, repossession, and orderly asset disposal in the Bank.

• Operate the SAM regular action loop: track monies collected, refresh case status against multi-signal triggers, and escalate stalled cases on defined timeline.

• Make timely filing and enforcement decisions where insolvency is in prospect.

B. Third-party & legal management

• Liaise with and manage debt collectors, solicitors, valuers, lawyers and real estate agents on issuance of statutory demands and issuance of offer of amicable solution, etc, (or any other cases requiring legal action and third-part appointments).

• Submission of bills (including solicitors, real estate agents, valuers, asset disposal related expenses, etc.) through Financial Management System.

C. Classification, ECL & MAS downgrade governance

• Conduct periodic review and reporting of non-performing borrowers with justification for ECL proposed and appropriate MAS downgrade.

• Apply forbearance classification wherever the facts trigger it.

• Take charge of the annual review of Bank’s Credit Risk Management Policy, Procedures, and Guidelines (1. Collections and Classified Credit Management and 2. Post-approval Monitoring, etc.).

• Attend and participate in CRMC meetings, including but not limited to identifying and addressing audit findings and presenting as and when required.

Requirements

• University degree holder with at least 10 years’ experience in asset/loans recovery of corporate and SME borrowers.

• Excellent communication and interpersonal skills.

• Self-motivated, detail-oriented, good team player.

• Knowledge in setting up loans recovery system will be a plus point.

By submitting your application, you have given your consent for us to collect, use and retain your data for a year as according to our prevailing data retention and PDPA policies. Should you have any enquiries on our data policy, please contact us at CustomerSupport@glbank.com.

Job Description & Requirements

The Senior Accountant will provide support to the office in terms of

1. Able to execute month end closing and perform full sets of accounts.
2. Keeping proper filing and records of customers invoices, company expenses and assisting the office manager to prepare regular payments to suppliers and vendors.
3. Keeping proper filing and records of company expenses
4. General office administrative support as and when needed.
5. Execute GST submission or IRAS filing.
6. Generate monthly Profit and Loss reports for management.
7. Assist in preparing monthly payroll.
8. Able to do HR functions like processing WP, EP, S Pass payroll etc
9. Manage weekly overseas indent procurement.
10. Experienced in having junior accountants reporting to this role.

The candidate must require :-

1. 3 to 4 years’ accounting working experience.
2. Detailed and meticulous, able to work under pressure and tight datelines.
3. Proficient in MS Office and MYOB and Xero Accounting software is essential.
4. Creditable accounting qualifications.

1. Singapore Citizens or PRs are preferred;

2. It is best to have more than 3 years of work experience in BUSINESS DEVELOPMENT MANAGER relevant work experience.

3. The salary range is between SGD 2500-4900

4.Work 6 days a week, overtime on Saturday and Sunday, shift work system.

Interested applicant please email your resume at singjob@outlook.com or contact us at +65 86969408.

Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

• Manage daily ISO Tank operations covering local, import, export, and cross-trade activities.

• Lead and develop the operations team to achieve service excellence and operational targets.

• Improve operational processes, controls, and best practices to enhance efficiency and cost performance.

• Ensure ISO Tank movements comply with safety regulations, industry standards, and customer requirements.

• Monitor operational KPIs and implement corrective actions to address service gaps and improve performance.

• Conduct root cause analysis and drive continuous improvement initiatives.

• Manage relationships with carriers, depots, cleaning stations, repair vendors, and other logistics partners.

• Review and control operational costs, including transportation, depot, maintenance, and repair expenses.

• Collaborate closely with Commercial and Customer Service teams to support customer needs and resolve escalations promptly.

• Ensure operational capabilities are aligned with business objectives and growth plans.

Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field.

• At least 8 years of experience in shipping, logistics, or Tank operations.

• Strong knowledge of ISO Tank operations, shipping documentation, and vendor management.

Interested candidates who wish to apply for the advertised position, please click APPLY and send in your resume to gs1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R1985956 (VIVIEN TAN)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our opportunity:

As the Senior Media Manager, for Burger King APAC, you will play a pivotal role in the regional APAC marketing team, as expert consultant across our markets, especially our key markets (India/SEA/Korea/Japan), advising them on key media strategies, driving both media effectiveness and efficiencies.

Within RBI, you will be working closely with broader marketing team in APAC as well as collaborating with international team for potential synergies. You will also be playing educator role to drive organization capability when it comes to media knowledge.

Externally, you will be taking the lead to engage and partner closely with key stakeholders, including media partners, media agencies and franchisee marketing teams, ensuring media execution with excellence, effectiveness and efficiencies.

Media is a critical driver of growth for Burger King APAC. This is an exciting opportunity for someone who is keen to apply media experience and knowledge to help drive both in market sales results and organization capability. 

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.

Your roles & responsibilities:

Regional Media Leadership:

• Act as the central media expert for the APAC region, partnering with franchise markets to elevate their media strategies and execution.

• Build a consolidated central view of markets’ media investments, opportunities and where there is opportunity to push for improvements across both effectiveness and efficiency.

• Provide counsel on media mix, media investments, priorities, and optimization across various channels (e.g., digital, TV, OOH, social)

• Build strong relationships with local marketing teams, fostering trust and collaboration.

• Focus support on key markets, whilst ensuring scaled capability and support for other emerging opportunities

Strategic Planning and Execution:

• Lead the thinking and develop for key markets Media strategies. Proactively evaluating and identifying key media strategies for key markets especially during annual planning cycles.

• Develop and educate media frameworks for broader organization to reapply for broader markets.

• Help local teams identify and capitalize on opportunities to drive media effectiveness and ROI.

• Be recognized by franchisee across key markets as a media expert consultant and strategic advisor for media and brand planning.

• In-depth media domain & platform knowledge in APAC with field-tested application experience.

Performance Tracking and Reporting:

• Develop KPIs to drive and track performance, linking to in market results. Continuously learning and share learning and best practices.

• Put in place tracker on working media and analyze media performance and uncover actionable insights/learning to improve media effectiveness/efficiency.

• Build media framework to drive compliance and execution with excellence.

Agency and Vendor Coordination:

• Support local markets in managing their media agencies and vendor relationships; lead and invite media pitches whenever necessary for key markets.

• Explore whenever relevant and applicable of potential global/regional partnerships, while ensuring in line with business needs.

Cross team/functional collaboration & driving Organization Capability:

• Collaborate closely with global teams and broader marketing/field teams to ensure media strategies are in line with strategic brand priorities.

• Lead efforts to impart and train broader organization, equipping local teams with the tools and knowledge needed to succeed.

• Share best practices, case studies, and insights across the region to elevate collective media expertise.

Your skills & experience:

• 8+ years of experience in media planning and buying or a related role within a multi-market/regional organization.

• Strong understanding of APAC markets and the unique consumer habits of media consumption across the region especially key markets, including India and SEA.

• Experience working in F&B category is a plus.

• Deep expertise in paid media channels (digital, traditional, and emerging platforms).

• Strong strategic thinking with the ability to navigate key stakeholders needs.

• Excellent communication, collaboration, and relationship-building skills.

• Data-driven mindset with a focus on performance measurement and optimization. Experience is media mix modelling (MMM) is a plus.

Trade Finance, Assistant Manager (Maritime/Trading)

Our client is a well-established international business with operations across multiple regions, and is looking to hire a Trade Finance & Treasury professional to support their commercial and treasury activities from Singapore.

Key Responsibilities

• Manage the end-to-end execution of trade finance transactions, ensuring timely processing and settlement of commercial activities.
• Administer and monitor trade finance instruments including Letters of Credit (LCs), Standby Letters of Credit (SBLCs), Bank Guarantees, documentary collections and trade loans.
• Review and coordinate shipping, trade and banking documentation to ensure compliance with contractual and financing requirements.
• Liaise closely with commercial, operations, legal, counterparties and banking partners to facilitate smooth transaction execution.
• Manage daily treasury operations including cash positioning, liquidity monitoring, funding requirements and payment execution.
• Prepare cash flow forecasts and support working capital management across the business.
• Monitor utilisation of banking facilities and ensure compliance with internal controls and financing arrangements.
• Act as a key point of contact for relationship banks on operational matters, account maintenance, KYC reviews and facility documentation.
• Support the renewal and administration of trade finance and banking facilities.
• Assist with foreign exchange settlements and treasury-related transactions where required.
• Support external audits, internal reporting and treasury governance requirements.
• Identify opportunities to improve processes, controls and operational efficiency across trade finance and treasury activities.

Key Requirements

• Degree in Finance, Accounting, Business or a related discipline.
• Approximately 5-8 years of relevant experience within trade finance, treasury or banking operations.
• Prior experience within a commodity trading, shipping, logistics or asset-intensive business environment is a requirement.
• Strong understanding of trade finance instruments including Letters of Credit, Bank Guarantees, documentary collections and trade loans.
• Experience working directly with banks and managing banking relationships.
• Good understanding of cash management, liquidity planning and treasury operations.
• Familiarity with international trade settlement processes and working capital financing structures.
• Strong attention to detail with the ability to manage multiple transactions simultaneously.
• Effective communication and stakeholder management skills.

Our client, a well-established international bank with a strong presence in Asia, is seeking an experienced Senior Premier Team Manager to join the team. This role offers the opportunity to drive business growth, lead a team of Offshore Relationship Managers and strengthen customer relationships within a stable and reputable organization.

about the job

• Lead, mentor and develop a team of Offshore Relationship Managers to achieve business objectives.
• Oversee client acquisition, retention and portfolio growth by implementing effective relationship management and sales strategies.
• Drive sales performance through targeted initiatives, cross-selling opportunities and delivery of personalized financial solutions.
• Ensure adherence to banking regulations, internal policies and risk management guidelines across all client engagements.
• Monitor team performance, analyze sales reports and implement action plans to achieve revenue and profitability targets.

skills and experience required

• Bachelor's degree in any discipline.
• Minimum 8 years of experience as a Premier Banking Manager focusing on the North Asia market.
• Strong leadership, coaching and team management skills.
• Possesses strong knowledge of bancassurance, investment products and wealth management solutions.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. He/She will also assist with all related planning, coordination, staffing and administration of daily operations. He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and smooth operationalisation at the institutional level.

Primary Responsibilities and Duties (80%)

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
• Ensure vendor performance reports are validated using source data
• Conduct sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly
• Escalate issues to Institution Lead, Group Hospitality if necessary
• Oversee daily operations, attend to user department requests and troubleshoot issues with vendor (if any)
• Raise Purchase Requests/ Purchase Orders for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Ensure vendor is compliant with Workplace Safety regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked, accounted for and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution leads on the actions to be taken for non-performance
• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
• Assist Institution Lead to collate required expenses during the annual and multi-years budgeting exercise
• Ensure budget is utilised according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations
• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Secondary Responsibilities and Duties (20%)

• Monitor and ensure all vendors and service providers adhere to the house rules.
• Take on and assist in projects and ad-hoc assignments.
• Develop and counsel staff.  Conduct briefings with department’s supervisors along with service partners, always maintaining open channels for communication and feedback.
• Supervise various operations as and when required.
• Perform any other duties assigned by the Reporting Officer.

Requirement

• Recognised Degree, preferably in contract management in Healthcare / Hotel Setting / Horticulture, Certified Practicing Horticulturist (CPH), or related field

• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative
• Record of good leadership and project management

☑ Near MRT

☑ High Bonuses

☑ Family Friendly Environment

Job Scope

• Oversee IT vendor management by managing risks, ensuring compliance with regulatory, security, and legal requirements, and conducting regular audits and assessments.
• Manage contracting processes and vendor costs, ensuring agreements align with business focus, budgets, and regulatory standards.
• Track and analyze vendor performance against KPIs and SLAs, driving continuous improvements and maintaining strong vendor relationships.
• Collaborate with internal stakeholders to align vendor management practices with business objectives and provide detailed reports on vendor performance and risks to senior management.

Requirements

• Degree in Business Administration, or a related field, with at least 5 years of experience in IT vendor management or procurement.
• Strong understanding of regulatory and legal requirements related to IT vendor management and experience managing vendor performance and dispute resolution.
• Proven analytical and problem-solving skills, with the ability to assess vendor performance, develop improvement plans, and proactively manage risks.

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892