Total 45 Manager front end developer job vacancies in Others category in Australia

Job Description & Requirements

The Orchard Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Assistant Manager Front Office

The Assistant Manager shall assist the Duty Manager to run the department to ensure a smooth operation at all times.

He/she shall assist in the daily running of the department in line with the company's expectations, maintaining high standards and at the same time, be wary of the business environment and adjust accordingly when needed. 

He/she shall also be assigned to overlook associates on work procedures and paperwork and ensure that the counter and lobby are always kept cleared and guests are well taken care of.

Reporting to the Front Office Managers and the incumbent will be responsible to:-

Operations

• Be well-versed in the Front Office operational procedures & PMS and guests key card system software.

• Ensure room categories are balanced.

• Control rooms situation at the desk and giving clear direction to associate on rooms.

• Supervise Guest Service Executive jobs and procedures.

• Perform weekly night shift duties when needed.

• Cover Group Coordinator and Guests Relations duties when needed.

Administration

• Ensure reception traces a resolved during shift. 

• Participate actively in daily briefings to ensure essential information are relayed to the team members.

• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections.

• Ensure all groups resumes are read through and understood, and group rooms blocked according.

Lobby Service

• Conduct regular lobby walks to establish rapport with in-house guests.

• Ensure guests are attended to and queue managed accordingly together with the Duty Manager.

• Analyse and response to guests’ needs accordingly and report major feedback to Duty Manager. 

• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up.

• Manage and improve guest reviews score.

Staff Training & Development

• Participate actively on new colleagues training (shadow system) based on induction program.

• Ensure grooming standards of all associates.

• Ensure Guest Service Executives are aware of SOPs and remind if necessary.

Control

• Ensure proper understanding of Cashier closure procedures.

• Ensure proper control measure is in place to check associates closing paperwork.
  

Cash Floats

• Ensure cash float agreement is read and understood.

• Ensure associates floats’ are counted prior and after their shift.

Requirements:-

• Diploma in Hotel Management or equivalent

• At least 2 years in similar position or equivalent capacity in Hotel Industry

• Good organizational skills, ability to prioritize workload and handle pressure

• Good leadership with strong interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise to deliver top professional and staffing solutions for clients and candidates.

Our Client is a luxury 5-star city-centre hotel in Singapore, and the The Assistant Manager, Lounge/Front Office will lead guest service operations, ensuring operational efficiency, guest satisfaction, and team productivity in the Executive Club.

Responsibilities

• Allocate sufficient staffing daily to meet operational demands and maintain service quality
• Plan and coordinate VIP arrivals and departures to ensure seamless guest experiences
• Build and sustain strong guest relationships to enhance loyalty and repeat visits
• Resolve guest issues promptly to maintain high satisfaction levels
• Personally meet, greet, and room VIP guests, delivering exceptional service
• Develop and review staff rosters to achieve productivity and service goals
• Oversee all aspects of Guest Service and Satisfaction within the Executive Club environment
• Monitor and support the maintenance and enhancement of the Executive Club’s physical facilities
• Assist guests with check-in, check-out, and cashiering tasks efficiently
• Design, coordinate, and manage service delivery systems using resources, data, and standards
• Ensure guest relations services meet hotel standards and align with strategic objectives
• Maintain a visible management presence by coaching employees to handle guest feedback effectively
• Welcome guests warmly on arrival and manage room key issuance following hotel protocols
• Support guests throughout their stay by addressing needs, feedback, and providing guidance
• Manage guest communications including mail, messages, and phone calls professionally
• Maximize room revenue by up-selling higher rate categories and optimizing walk-in guest rates

Preferred competencies and qualifications

• Minimum 2 years supervisory experience in the service industry
• Tertiary education in any discipline with hotel-related experience
• Proficiency in English; knowledge of a second language is preferred for enhanced guest communication
• Familiarity with Opera system and related sub-systems integrated with PABX and hotel computer systems
• Understanding of service delivery processes and procedures
• Strong communication skills to engage confidently and clearly with colleagues and guests at all levels
• Interpersonal skills to effectively manage guest and colleague interactions
• Demonstrated leadership qualities to inspire and guide teams
• Commitment to continuously improve the guest service experience
• Openness to embrace change and adopt new technologies
• Team player with a guest-focused and service-oriented attitude

Other Information

• EA Licence No.: 12C6207
• JJ Consulting Services

Applicants are invited to send a MS Word resume to jobs@jjconsulting.com.sg stating the position applied for, present/expected salaries, and earliest available date.

Responsibilities

• Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
• Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
• Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
• Analyze trends, changing needs, and guests’ expectations to proactively meet accommodations, services, and facility needs.
• Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
• Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
• Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
• Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
• Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
• Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
• Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
• Review departmental programs to support team development.
• Undertake any other duties assigned by the Front Office Manager with diligence and professionalism.

Requirements

• Diploma in any field
• At least 5 years of relevant experience in a similar capacity
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Front Office Manager

The Front Office Manager is responsible for overseeing all aspects of the Reception Operations efficiently and to lead the YOTELAIR front desk team by example and motivate them.

Main Responsibilities

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Mall management security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad depts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control, Ground Control, KOMYUNITI Lounge (club lounge) and all public areas on lobby including Restrooms, Public Showers and Gym.
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Ensure High guest facing visibility at all times. Divide time in the lobby and all other areas to ensure that the Reception department is operating effectively.
• Perform high balance guest check and follow up for further deposits, if required
• Inspect VIP rooms prior to approval and ensuring high visibility in guest contact area
• Perform aspects of Human Resources and training as needed, including; performance appraisals, counseling, coaching, training, etc.
• Ensure all Front Office Crew Members are accounted for and performing their duties as per YOTELAIR Singapore Changi Airport Standards.
• Solicit and communicate guest feedback for continuous improvement.
• Extend professionalism and courtesy to fellow crew members and customers always.
• Prepare weekly rosters and forecasts for the department considering occupancy levels and ensuring optimum crew manning.
• Ensure a daily pre-shift meeting is conducted on the overnight and be current on all events and citywide attractions.
• Administrative duties include but are not limited to; end of shift reports, payroll and YOTEL communication tool.
• Perform tasks as assigned by the Senior Manager or General Manager.

What is this person like?

• Pro-active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Embraces technology. Always willing to try out new systems and ways to improve guest experiences and operational processes.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and those of the wider team.
• Likes to own problems and find solutions for the benefit of the guests and team alike.
• Effective leader who enjoys managing a team and bringing out the best work attitude in them.

Knowledge, experience, skills required

• Minimum of 2 years of customer experience as Duty Manager or 3 years as a Front Office Supervisor in mid-scale and/or upper midscale establishments that practice excellent customer service.
• Solid computer skills and good working knowledge of Property Management Systems such as Opera. Ability to learn new Property Management Systems, such as Stay N Touch - Rover PMS.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Willing to work shifts including overnight shifts
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.

You will be responsible to assist with the efficient running of the department in line with Hyatt brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist to ensure the smooth and efficient running of the Front Office within the Rooms Division.

• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 2 years work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work shifts, weekends and public holidays.

JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise to deliver top professional and staffing solutions for clients and candidates.

Our Client is a luxury 5-star city-centre hotel in Singapore, and the The Assistant Manager, Lounge/Front Office will lead guest service operations, ensuring operational efficiency, guest satisfaction, and team productivity in the Executive Club.

Responsibilities

• Allocate sufficient staffing daily to meet operational demands and maintain service quality
• Plan and coordinate VIP arrivals and departures to ensure seamless guest experiences
• Build and sustain strong guest relationships to enhance loyalty and repeat visits
• Resolve guest issues promptly to maintain high satisfaction levels
• Personally meet, greet, and room VIP guests, delivering exceptional service
• Develop and review staff rosters to achieve productivity and service goals
• Oversee all aspects of Guest Service and Satisfaction within the Executive Club environment
• Monitor and support the maintenance and enhancement of the Executive Club’s physical facilities
• Assist guests with check-in, check-out, and cashiering tasks efficiently
• Design, coordinate, and manage service delivery systems using resources, data, and standards
• Ensure guest relations services meet hotel standards and align with strategic objectives
• Maintain a visible management presence by coaching employees to handle guest feedback effectively
• Welcome guests warmly on arrival and manage room key issuance following hotel protocols
• Support guests throughout their stay by addressing needs, feedback, and providing guidance
• Manage guest communications including mail, messages, and phone calls professionally
• Maximize room revenue by up-selling higher rate categories and optimizing walk-in guest rates

Preferred competencies and qualifications

• Minimum 2 years supervisory experience in the service industry
• Tertiary education in any discipline with hotel-related experience
• Proficiency in English; knowledge of a second language is preferred for enhanced guest communication
• Familiarity with Opera system and related sub-systems integrated with PABX and hotel computer systems
• Understanding of service delivery processes and procedures
• Strong communication skills to engage confidently and clearly with colleagues and guests at all levels
• Interpersonal skills to effectively manage guest and colleague interactions
• Demonstrated leadership qualities to inspire and guide teams
• Commitment to continuously improve the guest service experience
• Openness to embrace change and adopt new technologies
• Team player with a guest-focused and service-oriented attitude

Other Information

• EA Licence No.: 12C6207
• JJ Consulting Services

Applicants are invited to send a MS Word resume to jobs@jjconsulting.com.sg stating the position applied for, present/expected salaries, and earliest available date.

We’re seeking a confident and driven Assistant Front Office Manager to support the leadership of our Front Office team and help deliver exceptional guest experiences from arrival to departure.

This is a hands-on leadership role, ideal for someone ready to take the next step in their career within a boutique hotel environment. You’ll work closely with the Operations Manager to oversee daily operations, lead and develop the team, and ensure service standards are consistently delivered at the highest level.

As a key member of the leadership team, you’ll bring energy, professionalism, and a passion for personalised service, creating a seamless and memorable experience for every guest.

What You’ll Be Doing

• Support daily Front Office operations
• Lead, coach, and develop the team
• Deliver seamless guest arrivals and departures
• Handle escalated guest enquiries professionally
• Assist with rostering, training, and performance
• Maintain strong product and local knowledge
• Collaborate across departments
• Uphold brand standards and team culture

• Ensures consistency on exceeding guest services expectations by personal involvement in the arrival, rooming, and departure of key/VIP guests.
• Establishes strong and effective communication with all Departments and ensures that all Front Office Policies and Procedures are adhered to.
• Creates an environment that allows Colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Call Center and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
• Able to work 3 rotating shifts, including night shifts, weekends and public holidays

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supports all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Coaches, counsels and encourages employees.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Guides daily Front Desk shift operations.
• Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implementing the customer recognition/service program, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Conducts training when appropriate.
• Participates in the employee performance appraisal process.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures.

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com. 

 
About the team  
 
PwC Southeast Asia Consulting’s vision is to create meaningful relationships with our clients by powering the next generation digital enterprise. Our practice spans the full spectrum of digital capabilities—from strategy to execution. We help solve complex boardroom problems and prepare clients for future opportunities, creating pathways where technology enables business visions. Our services include IT & cloud strategy, IT governance, operating models, and implementation of enterprise applications such as CRM, ERP, and SharePoint.  

About the Role  

As a Power Platform Developer , you will lead the design, development, and deployment of advanced Power Platform solutions with a strong focus on Adxportal/Power Pages development, migration, and modern web technologies. You will collaborate with stakeholders, manage teams, and ensure delivery of secure, scalable, and high-quality solutions. 

Key Responsibilities 

• Architect, design, and extend Power Platform implementations with emphasis on Adxportal/Power Pages development and migration projects. 

• Build responsive, user-friendly portals using Bootstrap, HTML5, CSS3, and JavaScript frameworks. 

• Analyze requirements, estimate effort, and deliver new features or customize existing solutions. 

• Lead peer code reviews, establish base frameworks, and enforce best practices. 

• Review test plans, coordinate execution, and validate results with QA teams. 

• Communicate with clients throughout the implementation cycle, ensuring alignment with business goals. 

• Manage deployments across environments (Production, QA, Dev) following change management processes. 

• Create and maintain technical specifications, functional requirements, and solution documentation. 

• Conduct training sessions for clients and knowledge transfer workshops for colleagues. 

About You 

• Bachelor’s degree in Computer Science, Information Technology, or related field. 

• Minimum 5 years of experience in Power Platform implementation with proven expertise in Adxportal/Power Pages development and migration. 

• Proficient in at least 3 Power Platform applications (Power BI, Power Automate, Power Apps, Power Pages, Copilot Studio). 

• Strong knowledge of Microsoft Cloud technologies (Azure, Dynamics 365, SharePoint Online). 

• Skilled in web development technologies: Bootstrap, HTML5, CSS3, JavaScript, RESTful APIs. 

• Experience with 3 or more programming/scripting languages: C#, .NET, JavaScript, Python, SQL. 

• Familiarity with enterprise applications/platforms: SQL Server, Oracle Database, Dynamics 365, SharePoint. 

• Experience in Adxportal migration is a plus. 

Preferred Certifications 
Candidates with one or more of the following Microsoft Power Platform certifications are highly valued: 

• Microsoft Power Platform App Maker Associate 

• Microsoft Power Platform Functional Consultant Associate 

• Microsoft Power Platform Developer Associate 

• Microsoft Power Platform Solution Architect Expert 

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

As Assistant Front Office Manager, you will play a key role in supporting the Front Office Manager in leading Sydney’s largest Accor midscale hotel Front Office teams - including Reception, Guest Experience, Porters/Concierge, Switchboard, and Assistant Managers.

• You’ll help develop and empower our team of Heartists, working collaboratively across departments to deliver exceptional guest experiences and create memorable moments that reflect our brand values.
• Support the Front Office Manager in daily operations and team leadership.
• Provide outstanding guest service, proactively resolving issues with care and professionalism.
• Assist in monitoring and reporting on key performance metrics, driving continuous improvement.
• Contribute to the development and implementation of front office procedures and service standards.
• Partner with the Front Office Manager on loyalty recruitment, projects, and guest experience initiatives across the hotel.
• Foster a welcoming and inclusive environment for both guests and team members, ensuring every interaction is a peak moment.

To manage the hotel to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction. Guide all Front Office personnel and ensure proper completion of all Front Office duties. Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction. 

Operational

• To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.

• To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set. 

• To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead.
• To assist the Sales Managers, in the aspects of controlling heavy dates, resolving conflicts in bookings changing dates and facilities.
• To be responsible in the implementation of Accor audit system.
• To work with the respective Department Heads to take corrective action where necessary.
• To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions.

Guest Services

• To handle guest and employee inquiries in a courteous and efficient manner and handles guest complaints or problems in a timely manner. Immediate solution can be found and assure follow up with guests.
• To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.
• To personally and frequently verify that guests check-in / out are receiving the best possible service.
• To spend time in the Front Office (during peak periods) to ensure that the area is managed well by the respective team and functions to the fullest expectations.
• To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.
• To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.

We are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team at Anantara.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner. 
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

The position is responsible for managing all aspects of the hotel operation during the night and assumes the control of the hotel in the absence of hotel management. The Night Manager acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.  

Primary Responsibilities

Manages all aspects of the hotel operation at night 

• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.  
• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore. 
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Services sections. 
• Works with Concierge, Raffles Service (and substitutions), Housekeeping, and Butlers to ensure seamless resident and guest service. 
• Completes all necessary tasks of financial, auditing, and other nature that are part of the end-of-day procedure. 

Delivers the Raffles Hotel Singapore arrival and departure experience 

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Operation for check-in, check-out, and cashiering duties.  
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management. 
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Spirit of Conquest, Sustainable Performance, Innovation and Respect. 

Maximises efficiency of resident and GUEST INCIDENT management 

• Manages any incident that occurs during residents’ stay and guests’ visit due to service or product shortfalls. 
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience. 
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values. 
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines. 

Maximises the outcome of upsell and cross-sell opportunities 

• Executes the annual upsell strategy and achieves all goals as set by management. 
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities. 
• Performs any other duties and responsibilities that may be assigned.