Total 373 support advisor job vacancies in Information Technology category in Australia

• Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
• Record, track, and manage support incidents and vendor tickets through resolution.
• Maintain and manage the offshore support roster, including shift planning and assignments.
• Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
• Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
• Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
• Lead root-cause analysis sessions and drive the closure of preventive and corrective actions.
• Deliver timely and accurate updates during high-severity incidents.
• Work with system owners to assess technical impact and establish recovery timelines.
• Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.
• Validate change documentation, including impact analyses, release procedures, and test evidence.
• Prepare change requests, risk assessments, and rollback strategies.
• Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.
• Coordinate production deployment schedules and communications across multiple teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector.
• Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.
• Solid knowledge of incident management, problem resolution, and production support processes.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Java development and SQL is required.
• Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus.
• Familiarity with the Newgen BPM system is advantageous.
• Experience with container platforms such as Kubernetes or OpenShift is a plus.
• Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Our client, a globally recognized leader in specialty additives (plastics additives) business, is currently hiring for technical support &development specialist. This role will collaborate closely with Sales, Marketing, and R&D teams to align strategic priorities, coordinate cross-functional initiatives, and drive successful project delivery and commercial growth

Key Responsibilities:

1)    Lead Technical Customer Support

• Serve as the primary technical expert for customers, providing guidance on additive technologies and their impact on product performance and processing conditions.
• Act as the go-to technical advisor for both direct and indirect customers, addressing complex technical challenges and inquiries.
• Build and maintain strong relationships with key customer stakeholders, becoming their trusted partner for technical support.
• Identify customer challenges, develop workable hypotheses, and design and execute laboratory or production-scale trials to validate solutions.

2)    Drive Customer Value and Commercial Success

• Collaborate closely with Sales, Marketing, and R&D teams to align priorities, coordinate initiatives, and accelerate project delivery and business results.
• Keep up to date with emerging developments in polymers, additives, and industry applications to provide relevant technical expertise.
• Evaluate and demonstrate the value delivered by company solutions to customers.
• Identify customer requirements and help translate technical benefits into tangible commercial opportunities.

3)    Support Innovation and Product Development

• Contribute actively to the global technical network by sharing knowledge, best practices, and problem-solving expertise.
• Partner with the New Product Development team to support customer adoption and successful commercialization of new products.
• Leverage market intelligence and industry insights to identify opportunities for innovation and future growth.

Key Qualifications:

• Bachelor's or Master's degree in Engineering, Materials Science, Polymer Science, or a related technical discipline.
• Minimum of 7 years of experience in a customer-facing technical support role or a technical position within the plastics industry.
• Hands-on expertise in polyolefins, including PP/PE production, compounding, conversion, additives, or masterbatch applications, is highly preferred.
• Proficiency in both Korean and English, written and spoken, is essential to effectively engage with customers and stakeholders across the Korean market.

Interested applicants please click APPLY NOW

Do note that we will only be in touch if your application is shortlisted.

Jennifer Maria Hardicar

JAC Recruitment Pte Ltd 

EA License Number: 90C3026

EA Personnel: R1987984

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Front Office Trading Application Support Specialist to provide frontline production support for our client in Singapore which is a top global investment bank. They will look to cover trading and front office applications across multiple asset classes, supporting business-critical trading activities and ensuring platform stability and availability.

This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.

Key Responsibilities:

• Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
• Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
• Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
• Identify opportunities for automation and automate manual tasks being performed by team.

Key Requirements:

• 3–4 years of relevant Front Office / Trading Application Support experience within investment banking or financial services environments.
• Candidates with strong technical capabilities and good financial markets knowledge but without direct support experience may also be considered.
• Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities, Fixed Income, or related trading products.
• Hands on experience on SQL queries and commands.
• Good Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
• Experience in production support, incident management, and troubleshooting within a trading or financial systems environment.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced Front Office support environment with direct business user interaction.
• Strong communication and stakeholder management skills.

Good to Have Skills

• Exposure to Front Office trading systems or electronic trading platforms.
• Experience supporting global markets or capital markets applications.
• Knowledge of scripting or automation for operational support improvements.
• Tableau, Ansible, TOSCA, or related tooling exposure is a plus.
• CFA Certification will be a plus

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

We are looking for technology thought-leaders who build long lasting and influential relationships at all levels of an organization.

Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the Amazon Web Services Enterprise Support team, you will be at the forefront of Cloud technologies.

The Technical Account Manager (TAM) functions as part of the Enterprise Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The TAM provides assistance to the customer as a strategic expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project and launch planning and ongoing operational issues.

TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle. Every day will bring new and exciting challenges on the job while you:

* Champion and advocate for Enterprise Support customers
* Be excited about cross-team and cross-org collaboration
* Make recommendations on how new AWS offerings fit in the company strategy and architecture
* Complete analysis and present periodic reviews of operational performance to customer
* Provide deep reviews of service disruptions, metrics, detailed prelaunch planning
* Participate in customer requested meetings (onsite or remote)
* Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Work with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Act as incident manager for complex or large impact incident

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Proficiency in Mandarin is required as the role involves liaising with Mandarin-speaking clients/business partners/stakeholders/customers who predominantly communicate in Mandarin.

Preferred Qualifications

- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Overview
Our client is seeking for an Application Support Engineer to provide operational and user support for mission-critical HR systems. The successful candidate will be responsible for managing service requests, troubleshooting system issues, maintaining knowledge repositories, and ensuring the smooth operation of enterprise applications.

This role is ideal for candidates with application support, production support, helpdesk, or SAP HCM experience who enjoy problem-solving and delivering high-quality user support in a structured environment.

Responsibilities

• Manage and resolve application incidents, service requests, and user enquiries within agreed service levels.
• Ensure all requests are accurately logged, categorised, tracked, followed up, and closed in a timely manner.
• Investigate system issues, identify root causes, and provide effective resolutions or workarounds.
• Support users via phone, email, and ticketing systems.
• Develop and maintain a knowledge base comprising FAQs, troubleshooting guides, processes, procedures, and case studies.
• Ensure support documentation remains accurate and up to date.
• Disseminate system-related communications, including planned maintenance, downtime notifications, software provisioning instructions, and system enhancements.
• Analyse support tickets and trends to identify recurring issues and recommend process improvements.
• Prepare regular helpdesk and support reports, including recommendations to reduce incident recurrence.
• Support audit requests by retrieving system records and relevant support information.
• Review and enhance support processes and operational procedures when required.
• Collaborate with business users, project teams, and technical teams to resolve issues and improve service delivery.
• Participate in operational reviews and support initiatives as assigned.

Requirements

• Diploma or Degree in Computer Science, Information Systems, Engineering, or a related discipline.
• Minimum 2 years of experience in Application Support, Production Support, Helpdesk, or IT Support roles.
• Good knowledge of information technology and enterprise application support.
• Experience with SAP HCM ERP is good to have.
• Familiarity with incident management, ticketing systems, and service management processes.
• Good troubleshooting, analytical, and root cause analysis skills.
• Excellent verbal and written communication skills.
• Customer-focused, proactive, and able to work independently.
• Good attention to detail with a commitment to service excellence.

Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations

• Assist in the improvement of operational stability and availability through participation in problem management

• Assist in monitoring production environments for anomalies and address issues using standard observability tools

• Identify and document basic issues and potential solutions for business and technology stakeholders

• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements.

• Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines

• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.

• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting

• Exposure to Information Technology Infrastructure Library (ITIL) framework

• Experience with monitoring tools such as Geneos, Splunk, Dynatrace, or Grafana is an added advantage.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c0a7a64e317c16fee84caff037ee96fc

We are seeking a Technical Support Specialist to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones.

Key Responsibilities

• ⁠Provide first and second-line technical support to customers via email, ticketing system, and phone
• ⁠Troubleshoot software, integration, and system-related issues (SaaS/web-based applications)
• ⁠Analyze logs, replicate issues, and escalate complex cases to engineering when required
• ⁠Monitor system performance and proactively identify potential disruptions
• ⁠Maintain accurate documentation of issues, solutions, and knowledge base articles
• ⁠Collaborate with product, engineering, and implementation teams to improve user experience
• ⁠Support onboarding of new clients and assist with configuration/setup issues
• ⁠Ensure adherence to SLAs and maintain high customer satisfaction levels

Requirements

• ⁠1–4 years experience in technical support, helpdesk, or IT support role
• ⁠Strong troubleshooting and problem-solving skills
• ⁠Familiarity with SaaS platforms, APIs, or system integrations preferred
• ⁠Basic understanding of networking, databases, or cloud environments (AWS/Azure is a plus)
• ⁠Ability to read and interpret logs or error messages
• ⁠Strong communication skills (written and verbal), especially in customer-facing situations
• ⁠Ability to work in a fast-paced, global support environment
• ⁠Maritime or logistics industry exposure is a plus but not required

Nice to Have

• ⁠Experience with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk)
• ⁠Basic scripting knowledge (SQL, Python, or similar)
• Understanding of maritime operations or fleet management systems
• ⁠Prior experience supporting enterprise clients

What We Offer

• ⁠Opportunity to work in a global maritime technology environment
• ⁠Exposure to complex enterprise systems and international clients
• ⁠Career growth into technical specialist, implementation, or engineering tracks
• ⁠Collaborative and supportive team culture

Monthly Rotation sequence for tech support:
Week 1: Mon-Fri, 8-5pm
Week 2: Mon-Fri, 2pm-11pm
Week 3: Mon-Fri, 7am -4pm + Sat-Sun 8am-8pm (7 days straight)
Week 4: Tue-Wed, 8am-5pm (Mon, Thu, Fri off)

Contact Kirc Lyndell Jareno at kirc@sallingsearch.com for more info or apply via our website.

Ellaine Legaspi Gorospe
Reg No: R1220634
EA License No: 15S7671

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Role Purpose

We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering. The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of "hands-on" hardware skills and "high-level" system administration capabilities.

Key Responsibilities

Part 1: Deskside Support & Local Operations (20%)

• User Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.

• Identity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365, including MFA configuration and password resets.

• Hardware & Asset Lifecycle:

  • Manage the complete asset inventory and conduct regular audits.

  • Perform hands-on hardware repairs and upgrades (RAM/SSD).

  • Coordinate procurement and delivery for the Malaysia office and other regional branches.

• AV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.

• Documentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).

Part 2: System & Cloud Engineering (80%)

• HQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.

• Cloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud), including resource monitoring and configuration.

• Endpoint & Security Management:

  • Ensure all endpoints are compliant with Group Policy and joined to the AD.

  • Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans.

  • Coordinate with HQ on security incident response and threat mitigation.

• Server & Infrastructure Maintenance:

  • Perform regular server updates, patching, and performance tuning.

  • Manage virtual machines (VMs) and cloud storage solutions as directed by HQ.

• Compliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.

Job Requirements

• Education: Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.

• Experience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration.

• Technical Proficiency:

  • Support: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting.

  • Systems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization.

  • Cloud: Foundational knowledge of Cloud platforms (Azure/AWS). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage.

  • Security: Experience with EDR tools, vulnerability scanning, and endpoint security.

• Soft Skills:

  • Adaptability: Ability to switch mindsets from "fixing a printer" (Deskside) to "configuring a cloud resource" (System Engineer).

  • Independence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.

Communication: Strong English skills for technical reporting and coordination with HQ

Job Overview

We are looking for an experienced Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments. This role focuses on ensuring system stability through deep troubleshooting, incident management, and continuous service improvement.

You will work across cloud-based systems and content platforms, collaborating with cross-functional teams to maintain high availability and performance of applications in a production environment.

Key Responsibilities

Production Support & Incident Management

• Investigate and resolve complex production issues across applications and platforms
• Perform in-depth analysis to identify root causes and restore services promptly
• Take ownership of incidents from identification through resolution

Cloud & Platform Support

• Support applications hosted on cloud platforms, including troubleshooting performance and connectivity issues
• Diagnose and resolve issues related to application hosting, deployments, and system availability

CMS & Web Platform Support

• Maintain and troubleshoot enterprise content management platforms
• Resolve issues related to content delivery, caching, and publishing processes

System & Integration Troubleshooting

• Investigate issues across APIs, backend services, and system integrations
• Support database-related checks and validations to ensure data integrity

Monitoring & Preventive Maintenance

• Analyze system logs and monitoring alerts to proactively detect potential issues
• Recommend and implement improvements to prevent recurring incidents

Security & Compliance Support

• Support troubleshooting related to access control, certificates, and secure configurations
• Ensure adherence to operational and security standards

Collaboration & Coordination

• Work closely with development, infrastructure, security teams, and external vendors
• Maintain clear documentation of incidents, resolutions, and system changes

Requirements

Technical Skills

• Hands-on experience supporting cloud-based applications (Azure preferred)
• Experience with web applications, APIs, and system integrations
• Familiarity with content management platforms (e.g. AEM or similar)
• Basic knowledge of database querying (SQL)

Support & Operations

• Strong experience in application / production support (L2/L3)
• Proven ability in incident management and root cause analysis
• Familiarity with ITIL processes (Incident, Problem, Change Management)

Security & System Knowledge

• Understanding of:

• Access control

  Certificates and secrets management

  Secure system configurations

Soft Skills

• Strong analytical and troubleshooting mindset
• Good communication and stakeholder coordination skills
• Detail-oriented with strong documentation discipline

Key Attributes

• Able to work in high-pressure, critical environments
• Proactive in identifying and resolving issues
• Strong ownership and accountability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

A local SME with a proven track record in sales and services of Test &Measuring Equipment is looking for a self-driven, technically competent engineer to be part of the team to grow the business.

We are looking for a pre and post-sales technical support engineer for our Test and Measurement Instruments Business. You will require to provide pre-sales activities like the technical discussion to scope out customer requirements, propose the correct solution to fit the customer application and budget. Tender technical response and liaise with supplier to complete RFP. Post-sales support like maintaining the service and calibration center, training, troubleshooting,repair, and instrument calibration.

Requirements

• Mininum Diploma and above, preferably in Electronics and Communication Engineering.
• Some working experience with General Test and Measurement instruments preferred. Applicants with knowledge of RF and Microwave instruments will be a bonus.
• Self-Driven with initiative and putting the customer in the forefront always

Job Summary:

To work with caregivers towards peace of mind and freedom to live the life they aspire. This is done through partnership with caregivers, volunteers, and internal/external stakeholders to deliver programmes and services using a caregiver-centric approach.

*Scope of Caregivers Support: Provide support to caregivers and families of older persons, persons with special needs and mental health conditions.

Principal Responsibilities and Duties:

Programme development, implementation, and evaluation:

• Plan, publicise and conduct caregiver support programmes (e.g., talks & workshops, Carer Lighthouse, Care Line).
• Facilitate talks, workshops and group programmes in a strength-based and caregiver-centric approach
• Monitor attendance, collect feedback, and support impact evaluation to improve service quality.
• Foster a sense of community among caregivers through conducting peer support networks and social events.
• Continuous learning with the team through regular review of programs.

Caregiver Engagement & Support:

• Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line.
• Conduct outreach to raise awareness of available services through community events and partnerships.
• Maintain strong relationships with caregivers and work with caregivers to achieve their aspirations
• Volunteer & Stakeholders engagement:
• Maintain strong relationships with the community, volunteers and internal stakeholders to deliver suitable programmes for caregivers
• Liaise with corporate and school volunteers to implement ad-hoc events or regular activities for Caregivers.
• Collaborate with internal departments to achieve organisational goals.
• Recruit, train, and engage volunteers to support programme delivery.

Backbone support to team function:

• Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library.
• Organize events for the team that contributes to team growth and bonding.
• Prepare reports and presentations to track programme effectiveness and inform improvements.
• Support grant applications and documentation for funding compliance.

Essential Qualifications:

• Degree in any discipline.
• Prior training in WSQ ACLP 2.0 will be an added advantage.
• Interested in improving the Caregiving situation in Singapore.
• 1-2 years of experience working with Caregivers and families.
• Prior experience in programme management or working with caregivers will be an added advantage.
• Excellent verbal and written communication, problem-solving solving and administration skills.
• Excellent programme planning and facilitation skills.

Core Competencies, Skills, and Attributes:

• Passionate about journeying with Caregivers and families
• Practice empathetic listening and communication skills with Caregivers and families
• Keen learner and strong team player
• Creative and adaptable to dynamic nature of work
• Good organization and problem-solving skill
• Proficient in MS Office 365 programs
• Experience in social media platforms e.g. facebook, telegram and Instagram.

* This role is required to run across Singapore to conduct workshops and programmes, the office is based at Tampines.

Job Description

• Industry/ Organization Type: Cybersecurity
• Position Title: Technical Service / Support Consultant
• Working Location: Bedok
• Working Hours: 5 days (Mon – Fri, 9.00am – 6.00pm)
• Salary Package: Basic salary up to $5,000 + Flexi Benefits + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide clear consultation and coaching to customers and partners about product features and solutions
• Handle all parts of project implementation, including customizing solutions to meet client needs and supporting products after they go live
• Respond to client issues and questions, use problem-solving skills, and follow up until the issue is fully resolved—support may be needed at different hours
• Work together with teams such as Pre-Sales, Product Engineering, and Quality Assurance

APPLY NOW!!!

• Bachelor’s Degree in Computer Science, Software Engineering, IT, or a related field
• 1–2 years of experience in software application development, implementation, and support
• Familiar with programming languages (e.g. Java, HTML, JavaScript, SQL
• Understanding of APIs, web services, and basic operating systems (Unix, Windows)
• Experience with servers and databases is a plus
• Knowledge of .NET/C#, web/mobile frameworks, cloud platforms, or hold relevant IT certifications
• Good communication, client management, and teamwork abilities
• Strong problem-solving skills, proactive, and adaptable
• Willingness to travel overseas for projects is a plus

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76242 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.