Total 2,226 communications engineer job vacancies in Information Technology category in Australia

Position :

Fuji Application Engineer

Job Summary:

Seeking a skilled and experienced Application Engineer. The ideal candidate will have background in Surface Mount Technology (SMT) processes. The role will involve optimizing production processes, ensuring equipment efficiency, and supporting the installation and integration of software and systems to enhance manufacturing performance.

Responsibilities :

1. *Fuji SMT Equipment Programming:*

- Develop, optimize, and maintain programs for Fuji SMT machines (e.g., NXT, XP, AIMEX).

- Ensure accurate and efficient machine setup for new product introductions (NPI).

- Troubleshoot and resolve programming-related issues to minimize downtime.

2. *Cycle Time Analysis:*

- Analyze and optimize cycle times for SMT production lines to improve throughput and efficiency.

- Identify bottlenecks and implement solutions to reduce production cycle times.

- Collaborate with production teams to ensure optimal machine performance.

3. *System Integration:*

- Support the integration of Fuji SMT equipment with other manufacturing systems (e.g., MES, ERP).

- Ensure seamless communication between SMT machines and peripheral systems.

- Participate in the implementation of new technologies and equipment upgrades.

4. *Fuji Software Installation and Implementation:*

- Lead the installation, configuration, and implementation of Fuji software (e.g., Fuji Flexa, Nexim) across SMT production lines.

- Ensure proper integration of Fuji software with existing manufacturing systems and workflows.

- Provide training and support to operators and technicians on Fuji software usage.

5. *Process Optimization:*

- Monitor and improve SMT processes to enhance quality, yield, and efficiency.

- Conduct root cause analysis for defects and implement corrective actions.

- Maintain documentation for process changes and improvements.

6. *Technical Support:*

- Provide technical support to production teams for Fuji SMT equipment and software.

- Train operators and technicians on machine operation, maintenance, and software usage.

- Ensure compliance with safety and quality standards.

7. *Technical Skills:*

- Knowledge of *Oracle* and *SQL* for database management and integration.

- Experience with *SECS/GEM* standards for equipment communication and data exchange.

8. Degree, NITEC, Higher NITEC or Diploma in relevant field.

• With / Without Experiences (Training will be provided)

• Fresh Graduate are welcome

Job Description:

• Plan, design, develop, test and maintain software systems focusing on automation in the manufacturing industry.
• Conduct and document requirement analysis with users at all levels.
• Manage/Assist in the full software development cycle.
• Building and optimizing AI/ML models
• Collaborate with the team to integrate AI solutions to ERP System and Robotics solutions.

Requirements:

• Bachelor’s degree or equivalent practical experience.
• 1-3 years of experience with software development in one or more programming languages (Python, etc.)
• 1 year of experience with AI/ML technologies (esp. text or image processing).

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

Job Description & Requirements

Job Responsibilities

Serve as the software technical liaison for overseas automotive OEM customer projects, responsible for technical communication, reviews, delivery, and issue troubleshooting:

1. Responsible for requirements decomposition and modular design compliant with Automotive SPICE framework;
2. Responsible for writing embedded code, debugging, performance optimization according to Automotive standards;
3. Produce design documents, reports, and other deliverables required by A-SPICE processes;
4. Analyze and resolve technical issues during the software development process, and collaborate with relevant departments for product debugging;
5. Responsible for supporting customer reviews of software-related designs.

Job Requirements

1. Bachelor’s degree or above in Computer Science, Electronics, Automation, or related fields;
2. 3+ years or more of experience in automotive electronic software development, proficient in driver development and debugging, familiar with TCP/IP protocol, proficient in software analysis and design based on SOC or FPGA;
3. Proficient in C or C++ programming;
4. Knowledge and skills in automotive cybersecurity are a plus;
5. Fluent in both Chinese and English (listening, speaking, reading, and writing), able to work in cross-cultural environments, and willing to travel;
6. Strong communication and coordination skills, team-oriented, and accountability for deliverables.

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements
Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

Job Description

1. Perform day-to-day operations and maintenance of the bank’s enterprise network and voice infrastructure, including data center networks, office and branch networks, WAN / Internet connectivity, and Cisco Unified Communications Manager (CUCM)‐based unified communications systems.
2. Monitor network and voice system availability, performance, capacity, and call quality; promptly respond to incidents, service degradation, and potential risks.
3. Participate in the design, review, implementation, and ongoing maintenance of the bank’s internal network architecture, in close collaboration with head office or supervising management entities, ensuring alignment with group standards, security requirements, and regulatory guidelines.
4. Participate in network and voice-related changes, upgrades, cutovers, patches, and maintenance activities, strictly following the bank’s change management, approval, and rollback procedures.
5. Troubleshoot network and voice issues, conduct root cause analysis (RCA), and drive corrective and preventive actions to improve overall service stability.
6. Work closely with application, system, security, and operations teams to support system onboarding, expansion, and network/voice requirement assessments.
7. Coordinate with external service providers, including telecom carriers, network and voice vendors, and maintenance service providers, to resolve faults and ensure service quality.
8. Maintain accurate and up-to-date documentation, including network and voice diagrams, IP addressing plans, configuration backups, SOPs, and contingency procedures.
9. Support internal audits, regulatory inspections, and compliance reviews by providing operational records, change evidence, and technical documentation related to network and voice systems.
10. Participate in standardization, optimization, and automation initiatives for network and voice operations to enhance efficiency and reliability.
11. Participate in on-call rotation and provide 7×24 production support as required.

Job Requirements

1. Bachelor’s degree or above in Computer Science, Network Engineering, Telecommunications, or a related discipline.
2. Minimum 3 years of experience in enterprise network administration or network engineering, preferably within a banking, financial services, or large-scale enterprise environment.
3. Strong sense of ownership, risk awareness, and the ability to operate in a highly regulated production environment.
4. Solid understanding of enterprise network fundamentals, including TCP/IP, routing and switching, VLAN, STP and EIGRP.
5. Hands-on experience with network devices such as routers, switches, firewalls, VPNs, and load balancers.
6. Working knowledge of enterprise voice technologies, including Cisco Unified Communications Manager (CUCM), VoIP/SIP concepts, call routing, and QoS.
7. Proven ability to troubleshoot complex network and voice issues involving connectivity, performance, routing, security policies, and call quality.
8. Familiarity with network and voice monitoring/management tools and the ability to analyze logs and alerts.
9. Basic scripting or automation skills (e.g. Shell, Python) to improve operational efficiency will be an advantage.

Job Description: Data Engineer

As a Data Engineer at D-SIMLAB Technologies, you will play a key role in deriving insights from large datasets to optimize semiconductor manufacturing processes. This role focuses on data extraction, analysis, and actionable insights, while collaborating with cross-functional teams to develop and deploy D-SIMLAB’s software products as well as provide professional consultation services to our clients. The ideal candidate is someone who excels in data-driven analysis and is eager to work on high-impact projects in the semiconductor industry.

Key Responsibilities:

• Data Extraction and Analysis:
  Collect, clean, and analyze large datasets from semiconductor manufacturing environments to ensure data consistency, completeness, and correctness.
  Use statistical methods and data mining techniques to identify patterns, trends, and anomalies that impact production performance.
• Performance Evaluation:
  Analyze the gap between planned and actual production outcomes. Identify root causes for performance deviations and recommend data-driven strategies for process improvement. Develop reports and visualizations to present findings to clients and internal stakeholders.
• Data-Driven Insights:
  Provide actionable insights based on data analysis to optimize semiconductor manufacturing processes. Work closely with clients to understand their specific needs and translate data findings into operational and strategic improvements.
• ETL and Data Modeling:
  Build and maintain ETL processes to integrate data from various sources into D-SIMLAB’s data models. Collaborate with simulation modeling teams to ensure accurate and reliable data is fed into models.
• Consultation Services:
  Act as a trusted advisor to clients by offering data-driven recommendations for enhancing their production efficiency. Present analyses and proposals to both technical and non-technical stakeholders, ensuring clarity and actionable takeaways.
• Data Visualization and Reporting:
  Create dashboards and reports using advanced data visualization tools to communicate key insights and trends effectively. Continuously improve reporting mechanisms to provide real-time insights and support ongoing optimization efforts.
• Collaboration with Teams:
  Work with Software Engineers, Data Scientists, and other cross-functional teams to ensure that data insights align with product goals and customer needs. Contribute to product enhancement initiatives, focusing on the improvement of data-related components and analytics.

Candidate Requirements:

• Education:
  Bachelor’s/Master’s degree in Data Science, Industrial Engineering, or a related field.
• Experience:
  Strong analytical skills with a minimum of 3 years of experience in data analysis, preferably in an industrial environment. Semiconductor experience is a plus.
• Technical Skills:
  Proficiency in SQL and Microsoft Excel.
  Experience with data visualization tools (e.g., Power BI, Tableau) is highly desirable.
  Experience with ETL processes and database management.
• Analytical Abilities:
  Strong problem-solving skills and the ability to handle large datasets and deliver actionable insights to improve operational performance.
• Soft Skills:
  Ability to work collaboratively in a multicultural, multidisciplinary team.
  Excellent communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders.
• Willingness to Travel:
  Willing to travel for international projects and collaborate closely with clients and internal teams.

Please ensure your profile on the portal is updated with your job experience and education as these fields are being used for the purpose of filtering and shortlisting.

This is a full-time role for a Data Engineer. The Data Engineer will be responsible for designing and implementing scalable data pipelines, developing and maintaining data models, performing Extract, Transform, Load (ETL/ELT) processes, and managing modern data warehousing and analytics solutions—primarily utilizing Microsoft Fabric and Databricks. The role also includes building and operationalizing lakehouse architectures, ensuring data governance and security best practices, and analyzing complex datasets to support business decision-making. Collaboration with cross-functional teams to deliver high-quality data solutions is essential. 

Qualifications 

• Strong proficiency in Data Engineering, Data Modelling, and building Lakehouse/Data Warehouse solutions 

• Demonstrates strong proficiency in Medallion architecture and metadata-driven concepts. 

• Hands-on experience with Microsoft Fabric (Data Factory, Lakehouse, Warehouse, OneLake, Data Activator, Power BI integration) 

• Hands-on with Databricks (Spark, Delta Lake, DLT pipelines, Unity Catalog) 

• Proficiency in ETL/ELT development and orchestration within Azure ecosystem 

• Strong skills in Data Analytics using SQL, Python or PySpark 

• Knowledge of Cloud-native data platforms including Azure Data Lake, Azure Synapse, Azure Data Factory, Azure Storage, etc. 

• Understanding of data governance, security, and CI/CD best practices for cloud data platforms 

• Strong problem-solving and analytical skills 

• Ability to work independently and remotely in a fast-paced environment 

• Bachelor’s degree in computer science, Information Technology, or related field 

Avensys Consulting is an expert in providing technology-enabled business solutions and services. Since inception, Avensys Consulting has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements

Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

Company Overview

TECHCOM SOLUTIONS, founded in 2003, is a Singapore-based IT total solutions provider serving government agencies, MNCs, system integrators, educational institutions, and BFSI across Singapore and APAC. We specialize in outsourcing, managed services, and staffing solutions.

Job Summary

You will develop and optimize data integration pipelines and ETL/ELT codes using Teradata SQL, Informatica, and Apache Spark to support data warehousing and analytics. You will also automate workflows and enhance application performance to drive efficient data operations.

Responsibilities

• Develop ETL/ELT codes using Teradata SQL, Informatica PowerCenter, Apache Spark, QueryGrid, and Trino to transform and load data into Teradata data warehouses and datamarts
• Optimize and tune performance of complex data applications to reduce resource consumption and improve efficiency
• Design and implement data pipeline orchestration frameworks using GCFR, shell scripting, and BTEQ to automate end-to-end data workflows
• Integrate automation frameworks with control systems to ensure reliable and scalable data processing
• Apply CDC (Change Data Capture) concepts, preferably with Java-based implementations, to support real-time data updates
• Utilize Apache Spark and Hadoop ecosystem tools (Hive, Kafka, NiFi, Iceberg, Impala) to manage and process large-scale data sets
• Write and maintain shell scripts and BTEQ scripts to support data operations and automation tasks

Preferred competencies and qualifications

• 6+ years of relevant experience in data engineering and ETL development

Role Overview

We are seeking a skilled Software Engineer with strong experience in Java-based application development. The ideal candidate should have hands-on expertise in Spring Boot and cloud technologies, with the ability to deliver high-quality, scalable solutions in a dynamic environment.

Key Responsibilities

Design, develop, and maintain scalable backend applications using Java and Spring Boot

Collaborate with cross-functional teams to define, design, and deliver new features

Deploy and manage applications on cloud platforms (AI Cloud / relevant cloud environments)

Troubleshoot, debug, and optimize application performance

Ensure best practices in coding standards, testing, and deployment

Participate in code reviews and contribute to continuous improvement

Required Skills & Experience

Overall IT Experience:  Atleast 8 yrs

Java: 2–5 years of hands-on experience

Spring Boot: 2–5 years of experience in building microservices

AI Cloud / Cloud Technologies: 2–5 years of relevant experience

Strong understanding of RESTful APIs and microservices architecture

Familiarity with version control systems (e.g., Git)

Preferred Profile

Experience working in onsite project environments

Good problem-solving and analytical skills

Strong communication and collaboration abilities

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements

Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

Client introduction

Our client is a long-established professional services and business solutions group in Singapore. With more than 30 years in the market, they serve a broad client base across accounting, tax, advisory, payroll, corporate services and technology consulting. The firm holds recognised security and data accreditations (including ISO 27001 and a national Cyber Trust mark), so infrastructure standards and security posture sit at the centre of how they operate. They are now investing in IT capability and are looking for a hands-on engineer to lead build and implementation work rather than keep-the-lights-on support.

Job responsibilities

• Lead the design, build and implementation of Windows-based infrastructure from the ground up, including full tear-down and rebuild of existing environments where required.
• Stand up and configure Windows Server environments, Active Directory, Group Policy, DNS/DHCP and related core services as part of new builds and migrations.
• Plan and execute server and infrastructure migrations, consolidations and refreshes, including cutover planning and rollback.
• Build and configure virtualisation and storage layers (for example VMware or Hyper-V) as part of greenfield and rebuild projects.
• Implement and harden systems to meet the firm's security and compliance standards, including patching strategy, access controls and baseline configurations.
• Automate build, configuration and deployment tasks using scripting (for example PowerShell) to make environments repeatable and consistent.
• Produce build documentation, runbooks and as-built records, and hand over stabilised environments to support teams.
• Work with internal stakeholders and vendors to scope requirements and deliver implementation projects on time.

Job requirements

• Around 6 or more years of hands-on systems engineering experience, with a clear track record of implementation and build work (not primarily maintenance or service-desk).
• Strong Windows Server engineering depth: Active Directory, Group Policy, DNS, DHCP, certificate services and related infrastructure.
• Backgrounds in systems integration, IT consulting or managed services are well-suited to this role, given the breadth of hands-on implementation exposure these environments provide.
• Demonstrable experience building environments from scratch and / or rebuilding existing ones, with examples you can talk through in detail.
• Solid virtualisation experience (VMware and / or Hyper-V) and a working understanding of storage and networking fundamentals.
• Scripting and automation capability, ideally PowerShell, for repeatable deployments.
• Comfortable owning the engineering side of a project end to end, from design through to cutover and documentation.
• Exposure to Microsoft 365 / Azure and to security hardening or compliance-driven environments is an advantage.

Why you should join them

• A genuine build mandate. This is an implementation-led role where the work is designing and standing up infrastructure, not maintaining a static estate.
• Real project ownership, with the autonomy to make engineering decisions rather than follow a runbook written by someone else.
• A stable, well-established firm with strong security and compliance accreditations, so good engineering practice is valued rather than cut.
• Broad technology exposure across a multi-service business, with room to grow into infrastructure leadership.

JL
Reg. No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112

Seeking a Network Security Engineer with strongPalo Alto firewall expertise and solid networking &switching skills to support a global enterprise environment.

Key Responsibilities

• Manage Palo Alto NGFW (PA-Series) & Panorama
• Configure security policies, NAT, VPNs (IPSec/GlobalProtect)
• Troubleshoot network and security issues (L2–L7)
• Support LAN/WAN networks – routing (BGP, OSPF) & switching (VLANs, STP)
• Perform firewall rule reviews, monitoring, and incident response.
• Collaborate with global teams in a hybrid model

Required Skills

• 7 to 10 years in network security & networking
• Strong hands-on with Palo Alto firewalls
• Solid TCP/IP, DNS, DHCP knowledge
• Experience with BGP, OSPF, VLANs, STP
• Expertise in VPNs (IPSec/SSL) and troubleshooting

Preferred

• Enterprise experience (semiconductor is a plus)
• Cloud exposure (AWS/Azure)
• PCNSE certification

Network security, Palo Alto, Firewalls, LAN/WAN, Networks Routing (BGP, OSPF), Switching (VLANs, STP), TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, STP VPNs (IPSec/SSL) 

Desktop Support:

• Install, upgrade, support and troubleshoot Windows 10, 11, and Microsoft Office 365, Power App and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Performs work in compliance within specified warranty requirements

• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

• Develop trends by monitoring and analysing incoming calls, problems and support requests

Operational:

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator

• Provide user data and application recovery

• Use tools and methodologies to load, copy and customize operating system configurations for deployment

• Responsible for tracking hardware and software inventory

• Familiarize end users on basic software, hardware and peripheral device operation

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

• Works with other IT team members regarding new branch builds and upgrades

• Dealing with queries by following departmental procedures for fault resolution

• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines

• Arranges for and/or prepares equipment for shipping/receiving

• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

• Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas

• Maintain adequate knowledge of operating systems and application software used to provide a high level of support

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Media Services AV:

• Guarantee the support, management, integrity and quality of the Video and Audio Conferencing infrastructure

• Responsible for proactive monitoring and control of the Video Conference environment, and Incident Management of any issues

• Asset Management of Media Services equipment

• Direct Escalation of issues related to CISCO and Tandberg Infrastructure in the Media Services Estate to CISCO online portal

• Provide in-room white glove services to VIP clients and on standby support to VVIP clients

• Support clients via Remote Video Concierge Support

Experience/Knowledge & Skills:

• Working technical knowledge of current protocols, operating systems and standards

• Ability to operate tools, components and peripheral accessories

• Microsoft Desktop Support Technician an advantage

• Software and Hardware Troubleshooting

• Windows 7/10/11

• Microsoft Office 2016 / M365 support

• VERITAS Enterprise Backup Software

• Working knowledge of SMS, AD, Exchange Server and remote control tools

• Knowledge of all software applications used within the organisation

• Good understanding of various asset classes (Equities, FX, and Fixed Income)

• Understanding of market data systems such as Bloomberg or Refinitiv, AFE

• Able to navigate in Unix and Windows proficiently, experience in reading logs generated by systems processes and in performing level 1 and level 2 troubleshooting

• Knowledge in Unix shell or PowerShell scripting

• Knowledge of FIX and TCP/IP are advantageous but not required. Experience in TIBCO or any middleware is preferred

• Experience of mobile app support iOS or Android

• Experience on ITSM ticketing system i.e. ServiceNOW, Jira, Freshservice

• Capture and input of daily activity

• Follow up of operational issues on DPS

• Monitoring and resolving trade exceptions from the various system flows

• Life cycle event management, system reconciliations, EOD risk

• Experience in supporting Financial Institutions

Requirements:

• Strong customer service and support skills

• Able to deal with executives and can understand their requirements

• Attention to detail

• Strong English communication skills