Total 4,140 Customer Service job vacancies

Customer Service Assistance

Department: Customer Service
Employment Type: Full-Time
Location: Singapore

Job Summary

We are looking for a proactive and customer-focused Customer Service Assistance to join our dynamic team. The ideal candidate will be responsible for providing exceptional service across multiple customer touchpoints—calls, emails, and walk-ins—while meeting service level expectations.

In addition to managing customer interactions, you will also support operational functions, gather feedback for continuous improvement, and perform telemarketing outreach to boost customer engagement and service awareness. This role suits a reliable team player with strong communication skills, attention to detail, and the ability to work under pressure.

Key Responsibilities

Customer Service & Front Desk Support

• Respond promptly and professionally to incoming customer calls, maintaining a high standard of service.
• Reply to customer emails within 20 minutes, ensuring accuracy, completeness, and quality.
• Provide consistent and courteous service across all communication channels, including in-person walk-ins.
• Conduct timely follow-ups on undelivered shipments according to SOPs.
• Escalate complex or unresolved issues to the Customer Service Manager.
• Rotate in front desk responsibilities, attending to walk-in customers during office hours.

Workplace Conduct & Personal Accountability

• Maintain a high attendance and punctuality record (minimum 95%).
• Submit leave requests at least one week in advance for approval.
• Follow allocated break schedules strictly.
• Complete all assigned tasks within stipulated timelines and expectations.

Business Operations & Process Improvement

• Report customer feedback and key issues to the Operations Supervisor and CS Manager.
• Monitor and manage unconfirmed online bookings proactively.
• Contribute ideas for improving service processes and business workflow.
• Perform telemarketing and outbound calls to promote services, follow up on leads, and generate interest.
• Make collection calls to local and international clients with outstanding payments.
• File and sort job sheets/movement charts daily for quick access to PODs.
• Handle manual billing adjustments and urgent booking changes as per SOP.
• Prepare manual job sheets for selected accounts where needed.
• Encourage and assist customers in adopting cashless/digital payment options.

Ad Hoc Support

• Provide operational support when required; duties will be shared on a rotational basis with fellow CS Executives.

Qualifications& Skills

• Minimum GCE 'O' Level or equivalent.
• Minimum 1 year of experience in customer service (preferred but not mandatory).
• Strong written, verbal, and face-to-face communication skills.
• Confident in telemarketing and cold calling to engage customers effectively.
• Excellent analytical thinking and customer problem-resolution skills.
• Ability to remain calm and professional in challenging situations.
• Team-oriented mind-set with the ability to work independently when needed.
• Proficient in Microsoft Office (Word, Excel, Outlook); CRM familiarity is an advantage.

Responsibilities

• Respond to customer inquiries and complaints, ensuring long-term solutions.

• Own service projects from PO confirmation; assign tasks to internal engineers or external vendors.

• Coordinate with Sales and Service Engineers to secure spare parts and prevent delays.

• Develop and manage daily service schedules to meet customer deadlines.

• Ensure timely, high-quality job execution per customer specifications.

• Represent the company professionally, upholding safety, quality, and service standards.

• Review service reports and provide actionable feedback for continuous improvement.

• Partner with Sales and Finance to ensure accurate invoicing aligned with profitability goals.

• Ensure full compliance with export guidelines and industry regulations.

Requirements

• Familiarity or basic understanding of ECDIS, Satellite, AIS or Radar systems. (Navy/Deck Cadet welcomed)

• Professionalism and a positive, responsible attitude.

• Clear oral and written communication in English.

• Strong interpersonal skills to build positive relationships with customers and internal teams.

• Strong problem-solving skills to resolve operational issues efficiently.

• Ability to lead and manage teams to achieve service delivery and customer satisfaction.

Preferred

• 1–2 years of experience in customer service or coordination, ideally in maritime.

• Familiarity with shipbuilding, oil & gas (rigs, refineries), or naval industries.

• Bachelor’s degree or diploma in Electronic or Electrical Engineering.

• Diploma or certification in IT, Electrical, or Electronics.

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Role Overview:
Deskside Administrator shall deliver friendly, hands‑on support to end users. This is an entry‑level role where he/she will respond to incidents and service requests, troubleshoot common hardware and software problems, assist with device setup/imaging and lifecycle activities, and perform basic user administration tasks (password resets, access requests) following established SOPs. He/She will escalate complex issues to senior staff, help maintain asset records, update simple documentation, and communicate clearly with users and team members to ensure timely resolution.

Key Responsibilities:
1) End-User Support

• Provide basic deskside and onsite support for desktops, laptops, printers, and peripherals
• Respond to IT incidents and service requests logged via the service desk system
• Troubleshoot common hardware and software issues under guidance
• Support Microsoft Windows operating systems and standard office applications
• Escalate unresolved issues to senior engineers or specialist teams

2) Device Setup & Maintenance

• Assist with setup, installation, and replacement of end-user devices
• Support device imaging and configuration following standard procedures
• Help maintain IT asset records and inventory tracking
• Assist with user onboarding and offboarding activities

3) User Administration

• Support basic user account activities such as password resets and access requests
• Follow defined IT security and access procedures

4) Documentation & Operations

• Follow standard operating procedures (SOPs) and support guidelines
• Assist in updating user guides and basic documentation

5) Customer Service

• Provide friendly, professional, and responsive support to users
• Communicate clearly with users on issue progress and resolution
• Work collaboratively with IT team members

Requirements:

• ITE or Diploma in Information Technology or related discipline
• Preferably 2 years of experience in IT support or helpdesk role (fresh graduates welcome)
• Internship or school project experience in IT support is an advantage
• Basic knowledge of Microsoft Windows 10 / 11
• Familiarity with Microsoft Office applications
• Understanding of desktop and laptop hardware
• Basic knowledge of printers and connectivity issues
• Willingness to learn and take guidance
• Good communication and interpersonal skills
• Customer-oriented mindset
• Responsible, reliable, and team-oriented
• Office hours with occasional after-hours support required
• Entry-level IT certifications such as CompTIA, Microsoft Fundamentals, or ITIL Foundation will be advantageous

Key Responsibilities

• Process purchase orders using ERP system (AS400)
• Coordinate with suppliers to ensure timely delivery of goods
• Track order status and manage lead times proactively
• Work closely with operations and warehouse teams on shipment schedules
• Arrange freight bookings and export documentation
• Liaise with freight forwarders and transport providers
• Coordinate local and international deliveries
• Identify and flag abnormal or high-risk orders
• Ensure compliance with all critical processes (no shortcuts)

Requirements

• Strong attention to detail and sense of urgency
• Good coordination and communication skills
• Experience in logistics, supply chain, or shipping industry preferred
• Familiarity with ERP systems (AS400 is an advantage)
• Ability to multitask and handle deadlines
• Knowledge of export procedures and shipping documentation is a plus

Ideal Candidate

• Highly organized and process-driven
• Able to spot issues before they escalate
• Responsible and dependable
• Comfortable working under pressure in a fast-moving environment
• Strong follow-up skills

Responsibilities including but not limited to:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Join Our Team as a Field Service Technician

We are currently seeking a skilled and motivated Service Technician with experience in air conditioning installation to join our growing team. The ideal candidate will have strong technical knowledge, hands-on expertise, and a passion for delivering exceptional service to our clients.

Responsibilities:

• Install, maintain, and repair air cleaning / scenting systems at client sites
• Diagnose faults and provide timely solutions
• Ensure all work complies with safety standards and company procedures
• Deliver excellent customer service and maintain professionalism at all times

Requirements:

• Previous experience in air con installation and servicing preferred
• Relevant technical qualifications and certifications
• Ability to work independently and as part of a team
• Excellent problem-solving and communication skills
• Singapore Class 3/3A Driving licence with clean driving record

Benefits:

• Competitive salary and overtime opportunities
• Continuous training and career development

Job Title: Customer Service (ID3567)
Location: Changi
Working Hours: Monday to Fri 8:30am – 5:30pm, alternate Saturdays(wfh) 8:30am – 12:30pm
Salary up to: $3000

Job Description:
• Handle general administrative tasks such as preparing, sorting, scanning, and filing documents
• Reply to emails and perform necessary follow-ups
• Able to multi-task and manage multiple assignments efficiently
• Possess good knowledge and proficiency in Microsoft Office applications
• Work independently with minimal supervision and also collaborate well in a team
• Provide support in other ad-hoc and administrative duties as assigned

Working days: Mon to Fri 8.30am-5.30pm, Alternate Sat 8.30am-12.30pm
Salary: Basic $2200 to $2600
Address: Joo Koon

Requirements

At least diploma

Job scope
Answer call
Issue sales order
Reply email
Prepare quotation

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Overview
We are seeking a proactive Network Operations Centre Engineer to support 24x7 managed services operations. This role serves as the first point of contact for clients and vendors, responsible for monitoring alerts, managing service tickets, and ensuring timely incident resolution in accordance with agreed service levels.

The ideal candidate is disciplined, client-focused, and confident in working within structured processes in a high-availability environment.

Key Responsibilities

Incident & Ticket Management

• Receive, log, validate, and diagnose client incidents and service requests
• Monitor alerts, mailbox queues, calls, and chat requests
• Perform first-level troubleshooting and provide first-call resolution where possible
• Escalate issues appropriately based on defined escalation matrix

Service Delivery & SLA Management

• Manage tickets in line with established SLAs and operating procedures
• Provide timely status updates to clients on open incidents
• Coordinate with resolver groups and internal teams to ensure resolution timelines are met

Process & Continuous Improvement

• Identify gaps in knowledge articles, SOPs, and workflows
• Recommend improvements to enhance operational efficiency
• Maintain documentation accuracy within service management tools

Client Engagement

• Maintain professional communication with clients and vendors
• Ensure high levels of service quality and customer satisfaction

Requirements

Technical Knowledge

• Familiarity with ITIL concepts and service management practices
• Basic understanding of networking technologies such as WAN, LAN, WLAN
• Exposure to Security, Cloud, Collaboration, or Video Conferencing technologies is advantageous

Skills & Attributes

• Methodical and structured approach to troubleshooting
• Strong communication skills, both verbal and written
• Able to work in a 24x7 shift roster environment
• Good judgment in issue escalation
• Detail-oriented and customer-focused team player

Qualifications

• Technical Diploma or equivalent qualification in IT or related discipline
• ITIL v4 Foundation certification mandatory
• CompTIA A+ certification required

Experience

• Prior experience in a NOC, helpdesk, or technology call center environment preferred

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Nearest MRT station: Caldecott

Responsibilities (but not limited to):

• Troubleshoot and repair medical equipment
• Perform scheduled maintenance according to define scope and standard operating procedures
• Close service call with duly completed service reports
• Customer handling and escalation
• Any adhoc duties assigned by superior from time to time

Requirements:

• Diploma/Degree in Biomedical, Electronics or Mechatronics Engineering
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good team player and independent worker with good written and communication skills
• Excellent interpersonal and analytical skills
• Willing to work on standby mode by rotations.
• Experience working with medical equipment will be an added advantage

Responsibilities

· Provide service support for customers – to both external and internal

· Provide accurate information and timely generation of Service Reports

· Support our service team and ensure daily smooth operations

· Assist in procurement of inventory stock

· Pro-actively participate in improvement plans and ERP system

Requirements

· Minimum Diploma holder in any field, with at least 2 – 3 years of experience

· Meticulous & detailed-oriented

· Able to meet deadlines and multi-task

Cafe Service Crew

5 day work week | 44h/week

Salary: $2400 - $2700

Working location: Somerset 

Job Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Company Overview

MAGES Institute of Excellence is a leading private education institution in Singapore, specialising in Creative Media, Technology, Game Development, Design, Immersive Media, and Professional Development programmes.

Job Summary

The Student Services Administrator provides primary administrative support to students from enrolment to graduation, ensuring smooth processes, accurate records, timely communication, and compliance with institutional and EduTrust policies.

Responsibilities

• Communicate clearly and professionally with students to provide friendly, student-centric service throughout their learning journey
• Manage student records and documentation accurately to maintain compliance with institutional policies and EduTrust requirements
• Handle multiple administrative tasks efficiently to support smooth student administration and timely communication
• Use strong verbal and written communication skills to interact effectively with students from diverse backgrounds
• Address and resolve student concerns professionally and promptly to enhance the student experience
• Organize and prioritize workload to meet deadlines and support institutional compliance

Preferred competencies and qualifications

• 1–3 years of experience in student services, education administration, academic administration, customer service, or training administration
• Experience working in a Private Education Institution (PEI)
• Familiarity with EduTrust requirements
• Experience using CRM, LMS, or student management systems

Enrolled Nurse
Salary: $2000 - $3500
Working Days: Mon - Fri | 8am – 5.30pm
Working Location: Bukit Batok Street

Responsibilities

• Develop nursing care plan and assessment
• Administer medication or assist with medication administration for clients and ensure proper documentation
• Perform basic nursing procedures such as wound dressing, blood glucose monitoring
• Maintain accurate nursing records and documentation
• Adhere to infection control, workplace safety, and emergency procedures.
• Report incidents, or abnormal findings promptly
• Assist clients with activities of daily living (ADLs), including toileting, feeding, mobility, and personal hygiene where necessary
• Supervise care staff
• Participate in case discussions and team meetings
• Communicate effectively with caregiver, multidisciplinary teams, and external healthcare providers
• Support centre activities and encourage social interaction among clients
• Ensure a safe, clean, and comfortable environment for clients
• Asist in stock management of medical supplies and consumables
• Support centre operation and administrative tasks when required
• Participate in training and continuous quality improvement initiatives

Requirements:

• Minimum NITEC in Nursing or equivalent recognised nursing qualification
• Registered with the Singapore Nursing Board with Valid Practicing certificate
• Relevant experience in geriatric, community, or eldercare nursing preferred
• Possess valid Basic Cardiac Life Support (BCLS) certification