Total 258 Customer Service job vacancies in D26 Springleaf, Upper Thomson

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Why join us?

• 5-day work week (Mon - Fri, 8am to 5:30pm or 8.30am to 6pm)
• KPI incentives
• Training provided

What is your mission?

• Provide excellent support experience to customers via relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs and ensure that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• GCE 'A' Level/Diploma/Degree with preferably 2 years of experience in contact centre setting; Candidates with no experience are encouraged to apply
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast-paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Additional information

• This position will be in a call centre environment
• Mobile phones/recording devices to be kept in a personal locker when on the call floor

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future 
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘A’ level/ Diploma in any field.
• At least two (2) years of relevant working experience in handling contact centre cases in a call centre or service industry environment.
• Good knowledge of MS Excel and PowerPoint with knowledge on basic reports preparation.
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative.
• Knowledge of Quality terms, tools, and methodologies.
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.

Job Summary

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.

Mandatory Skill-set

• Degree in Information Technology, Information Systems or Computer Science;
• At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management;
• Must have experience in IT System Operations & Maintenance (O&M);
• Must have hands-on knowledge and application of ITIL framework;
• Proven team leadership and stakeholder management skills;
• Experience in managing SLAs, vendors, and service performance;
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability;
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Desired Skill-set

• SCRUM, ITIL and PMP certifications are an added advantage.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture; 
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards; 
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities; 
• Maintain accurate IT asset tracking, documentation, and audit-ready records; 
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality; 
• Monitor SLAs and service performance, driving continuous improvement initiatives; 
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Title: Deskside / VIP SupportEngineer (L2)
Monthly Salary: $6,500 – $8,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Provide on-site, walk-up, and white-glove IT support for C-level executives, traders, and other VIP stakeholders
• Troubleshoot and resolve hardware issues on desktops, laptops (Dell, HP, Apple), and peripherals (printers, docking stations, monitors)
• Provide software support for Microsoft 365 applications, corporate applications, and proprietary trading platforms
• Perform hands-on hardware fixes, including component replacement (RAM, SSD, keyboards, screens)
• Set up and configure workstations for new joiners and executive moves
• Maintain inventory of IT assets and manage loaner device pool for VIPs
• Escalate complex issues to L3 support with detailed documentation
• Support town halls and executive meetings with AV setup assistance
• Respond to VIP requests within defined SLAs with a high degree of professionalism
• Document solutions and update knowledge base for future reference

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Minimum 4 years of experience in deskside or VIP support roles in a corporate environment
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, and Active Directory
• Excellent verbal and written communication skills; ability to interact professionally with senior stakeholders
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate preferred
• ITIL v4 Foundation certification is an advantage
• Ability to work under pressure in a fast-paced trading floor environment
• Customer-centric mindset with strong problem-solving skills
• Singaporeans and PRs are encouraged to apply.

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Happy Tutors Learning Centre is a Social Enterprise looking to offer the highest quality bespoke education services to every student in Singapore. We have 6 centres spanning the East and West of Singapore.

We are looking for passionate tutors who are keen to work with students and help them in their school curriculum. Our centre is focused on customised learning and the tutor needs to be able to adapt their teaching to different learning styles.

We are looking for

• English tutors
• Chemistry tutors
• Mathematics tutors

Job Scope

• Review student’s curriculum and syllabus and answer their doubts regarding those topics.
• Assist the students in the understanding of key concepts being taught in school.
• Guide them in tests and exams preparations.
• Provide students with corrective feedbacks.
• Develop new learning materials for the centre’s distribution to our students.
• Assist in the centre's operations in other matters.
• Contribute to the learning programmes offered by the centre.

Requirements

• Infallible work ethics.
• Effective and positive communications is a must.
• Pleasant personality around customer, colleagues and students.
• Have passion towards education and helping others.
• Other industry experiences (if any).

Job Description

• To design, develop and implement software solutions for BMS system including chiller systems, HVAC, security, fire alarm and etc.
• To design P&ID diagram
• To collaborate with engineering team to gather requirements and specification of BMS
• To write, debug and test the code to control and integrate with the existing BMS system 
• To monitor, troubleshoot and resolve the BMS related issues
• To develop and maintenance manuals of the developed BMS system including codes, logic diagrams and system configurations

Job Requirements

• Bachelor's degree in Mechanical, Electrical, or Energy related Engineering
• Minimum 5 years experience in the development of BMS for Chiller plants
• Proven track record of the successful delivery of projects
• Strong technical skills and knowledge of industry best practices, standards, and regulations related to Chiller plants
• Excellent communication skills, both written and verbal, with the ability to present technical information to non-technical stakeholders
• Possess the ability to use data insights to drive system performance improvements
• Possession of Niagara N4 certification is an added advantage, and having experience in BMS programming with Niagara framework and PLC control

Happy Tutors Learning Centre is a Social Enterprise looking to offer the highest quality bespoke education services to every student in Singapore. We have 6 centres spanning the East and West of Singapore.

We are looking for passionate tutors who are keen to work with students and help them in their school curriculum. Our centre is focused on customised learning and the tutor needs to be able to adapt their teaching to different learning styles.

Details for Candidates

• 5.5 Days work week (1 Weekend inclusive)
• Weekday Timing: 1300 - 2130 Hrs
• Weekend Timing: 0930 - 1700 Hrs
• Part-time positions available

Job Scope

• Teaching students in assigned classes (about 30 hours a week)
• Create new learning material for the centre
• Assist in the centre operations in other matters
• Contribute to the learning programmes offered by the centre

Requirements

• Infallible work ethics
• Effective and positive communications is a must.
• Pleasant personality around customer, colleagues and students
• Have passion toward education and helping others
• Other industry experiences (if any)

Interested candidates please apply, vacancies are limited!

We are an award winning tuition & enrichment school and social enterprise looking for passionate educators to come on board our team. In total, we have 6 learning centres located in the East and West regions of Singapore.

We are hiring teachers passionate towards the arts and are motivated to pass on the language skills to students. Teachers should have relevant teaching experience in the Chinese Language and be able to motivate students and teach positively, as according to our school's philosophy.

Requirements

• The candidate must be a team-player and work in line with the interests of the company.
• Good work ethics is a must.
• Candidate must exhibit positive communication toward students, colleagues and customers.
• Be highly proficient in the Chinese Language and familiar with the Singapore syllabus.
• Basic IT skills required.

Work scope

• Deliver assigned classes to the best of capability.
• Design and improve the teaching resources of the company.
• Assist students in the understanding of key concepts being taught in schools.
• Review student's curriculum and answer their doubts regarding those topics.
• Assist the centre manager in other matters assigned.

Interested candidates please apply.

Responsibilities:

• Conduct preliminary investigations and fact-findingfor student-related incidents.
• Gather statements, compile evidence, and prepareincident reports.
• Communicate investigation updates and outcomes toparents.
• Supervise Behavioural Detention Classes (BDC) andCorrective Work Orders (CWO).
• Monitor student attendance at detention and followup on absentees.
• Support management of students on in-housesuspension or removed from class.
• Coordinate with teachers to ensure learningcontinuity for suspended students.
• Maintain discipline records, data entry, andstudent intervention documentation.
• Prepare discipline statistics and monitor studentreporting channels.
• Review and improve student management processesduring school holidays.
• Maintain strict confidentiality of studentinformation.
• Perform other student management, administrative,and operational duties as assigned

Requirements:

• Minimum 3 years of experience in a uniformedservice (e.g., Police, Prison Service, or equivalent) with exposure toyouth-related case investigations.
• Experience in restorative practices and behaviouralintervention.
• Calm and professional approach when handlingchallenging student situations.
• Strong communication and interpersonal skills.
• Ability to work independently, manage multipletasks, and collaborate effectively in a team environment.
• Proficient in Microsoft Office and GoogleWorkspace/Google collaborative tools.
• Experience in student management, youth engagement,or case management is an advantage.

Happy Tutors Learning Centre is an education centre that aims to provide the highest quality of bespoke education services to our students. In our student care, we are focused on the quality of character building as well as academic excellence in order to best help the students. We are also committed to contribute back to the society and are registered as a Social Enterprise, a membership of the Singapore Centre for Social Enterprise (Raise).

This is where students EVOLVE into greater persons.

Job Description

• Provide a holistic programme with a strong emphasis on social values and character building.
• Guiding of school homework and the discovery of new knowledge for students to achieve academic excellence.
• Maintain an open communication with parents with regards to their children’s development.
• Ensure the safety and security of the children at all times.
• Be great team player amongst the centre colleagues.
• Have a positive attitude.
• Handle any other ad-hoc duties as assigned by the Supervisor.

Applicant Requirements

• Minimum O Levels.
• At least 1 year experience in student care or student-related activities.
• Good communication skills is a priority.
• Good work ethics and knowledge.
• Have patience and understanding of children's behaviours and psychological needs.

Location: 609 Bedok Reservoir Road

Working Hours: Mondays to Fridays 12pm to 6pm (any 2 days)

Interested candidates please apply.

Job Summary:

The Key Account Customer Sales Support is responsible for supporting end-to-end sales andservice processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Key Responsibilities:

1. Strategic Sales Support & Solution Coordination

• Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
• Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
• Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
• Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation &Cross-Functional Coordination

• Oversee the onboarding and implementation process for new key accounts, ensuring timelyand accurate setup of services.
• Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) toresolve customer-specific operational issues.
• Establish service review protocols, escalation procedures, and post-implementationfollow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

• Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
• Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
• dentify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

• Act as the primary operational contact for key account customers, addressing inquiries,resolving issues, and managing expectations.
• Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
• Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.

About us

Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive.

About the role

We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments, course information, and student support services. This role is essential in maintaining our reputation for outstanding customer service and ensuring that every interaction reinforces our commitment to educational excellence.

Key responsibilities

Parent Communication & Enquiries

• Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.

• Provide accurate information about the centre's programmes and schedules.

• Address parents' questions and concerns in a professional and empathetic manner.

Student Enrolment & Lead Follow-Up

• Follow up with prospective parents who have expressed interest in the centre's programmes.

• Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.

• Guide parents through the enrolment process and assist with registration matters.

• Maintain timely follow-up with leads and ensure no enquiries are missed.

Customer Service & Relationship Management

• Understand parents' concerns and learning goals for their children.

• Handle objections professionally and confidently.

• Provide a positive customer experience throughout the enquiry and enrolment journey.

• Escalate complex cases appropriately when required.

Administrative Support

• Update customer records and notes accurately in the system.

• Track enquiries, appointments, consultations, and enrolments.

• Support the operations team with customer-related administrative matters when required.

What we offer

At Achievers Dream Learning Centre, we believe in supporting our team members to succeed. We offer a range of benefits designed to enhance your professional experience and work-life balance. We provide ongoing training and development to ensure you have the skills and knowledge needed to excel in your role. Our supportive work environment encourages collaboration and personal growth, and we value the contributions of every team member.

Apply now

If you are a customer-focused professional with a passion for delivering excellent service in the education industry, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to the Achievers Dream Learning Centre recruitment team. Join us in making a difference in students' lives whilst building a rewarding career in education support services!

Employment Agency looking for passionate individual to join us as Executive

• Manage the recruitment and placement process
• General administrative documentation for Employment pass
• Coordinate interview
• Screening candidates through Interview
• Coordinate interview and preparing of employment contract, IPA application and issuance, Security Bond, Medical Check up and Insurance

Job Requirements:

• Singaporeans Only
• CEI basic is required
• Experience in Foreigner Domestic Helper Workflow
• Experience in Embassy documentation processes
• Good communication and interpersonal skill
• Able to work independently

Interested applicant please email your detailed resume to mycareer@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Highlights

Singapore grown Medical & Surgical Solutions SME
Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives. We’re DuoMed, a home-grown leader in the design and supply of medical solutions. More importantly, we put patient care first! We innovate to improve clinical outcomes and affordability for healthcare professionals and their patients.

As our high growth momentum continues, we're currently hiring for Accounts & Admin Executive to support our expanding present Singapore and region! The ideal candidate has at least 1 year of working experience in similar role. We offer competitive remuneration package and good career progression opportunities.

In this role you will:

A.  Accounts Responsibility:

·    Maintain accuracy of general ledger.

·    Perform daily accounting & finance duties includingreceivables and payables processes, general ledger, tax and bank reconciliationetc.

·    Prepare monthly financial and management reports formanagement.

·    Oversee AR and AP data and maintenance of sub-ledger.

·    Handle data entry of transactions to accounting system.

·    Support audit and tax queries.

B.  Admin Responsibility:

·    Reporting to Sales Manager.

·    Being the centre point of contact for sales ordering placing, including orders from various countries.

·    Efficiently process orders and coordinate deliveries.

·    Be involved with the entire sales operations process, from issuing invoice, navigating customer to payment platform, issuing sales order, purchase orders to other trade-related documents.

·    Responsible for shipment arrangement to ensure smooth & consistent goods delivery.

·    Establish active communication and engagement with sales and logistic team to ensure that orders are processed promptly.

·    Point of contact for Key account inquiries and being an inside sales for existing customers.

Qualifications & Requirements

·    Minimum GCE ‘O’ Level & ITE or Diploma with 1 years working experience will be an advantage.

·    Basic accounting skills.

·    Computer skill such as MS Office.

·    Possess good interpersonal and communication skills.

About DuoMed

Founded in 2019, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licensed and ISO13485 compliant manufacturer of medical devices & consumables. By 2025, we have extended our distributorship in Malaysia, Thailand, Philippines, Vietnam & India.

We specialize in:

Woundcare solutions: DM Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Products such as Duofoam Post-Op & Duoflex Border range.

Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.

Interested candidates please send your resume. We regret that only suitable candidates will be shortlisted for further discussion.