Total 2,001 Senior Executive level Customer Service job vacancies

About the Role

If you’re someone who loves people, thrives in a fast-paced environment and takes pride in delivering exceptional service — we’d love to meet you.

At Mokara, we’re a high-performing, close-knit team that believes in putting families and children at the heart of everything we do. We’re looking for a Customer Experience Associate who is warm, confident and driven to be their best self every day. You’ll connect with families, guide parents through their child’s journey with us, and ensure every visit — from check-in to goodbye — reflects the care, professionalism and excellence that define Mokara.

This role blends customer care, communication and front-of-house coordination. It’s perfect for someone who finds joy in helping others, takes initiative, and wants to grow in a team that values high standards, continuous learning and genuine connection.

Key Responsibilities

Customer Experience

• Welcome parents and children with genuine warmth and attentiveness.

• Build trust with families through clear communication and active listening.

• Handle enquiries (walk-ins, phone, WhatsApp, email) with professionalism and care.

• Resolve level 1 concerns calmly and empathetically; escalate complex issues appropriately.

• Maintain a calm, friendly atmosphere even during busy periods.

• Gather and share feedback to enhance the family experience.

Programme & Enrolment

• Explain programmes, class levels and progression pathways confidently.

• Guide parents through enrolment, make-up requests and class changes.

• Coordinate with coaches to ensure smooth onboarding and placement.

• Lead family tours and share Mokara’s teaching philosophy with enthusiasm.

• Support sales conversations naturally through product knowledge and connection.

• Follow up with interested or waitlisted families.

Operations

• Manage check-in/check-out efficiently and ensure child safety.

• Keep reception areas tidy, welcoming and child-friendly.

• Update attendance, parent preferences and administrative records accurately.

• Support registration for camps, workshops and competitions.

• Uphold confidentiality, safety and data protection standards.

• Collaborate closely with coaches, Floor Coordinators and the Customer Experience Manager.

• Participate in service and product trainings.

About You

• Experience in customer service, education centres or hospitality preferred.
• Enjoys engaging with children and parents alike.
• Detail-oriented and comfortable using digital systems.
• Diploma/Degree in Hospitality, Business, Communications, Education or related fields. (preferred) 
• Warm, confident and genuine communicator.
• Calm, adaptable and reliable in a fast-paced environment.
• Team player with a positive attitude.
• Able to work shifts, weekends and selected public holidays.
• Able to converse in Mandarin in order to speak with mandarin customers
  

Seasonal & Factory Buy Support

• Coordinate seasonal and factory buy periods, ensuring timely preparation and communication with partners.
• Share all product line presentations and buying materials with partners ahead of seasonal buys to facilitate informed decision-making.
• Assist partners with queries related to the buying process and product offers.
• Distribute all factory line offers to partners and submit relevant information to the EU team.
• Collect and consolidate feedback on seasonal products from partners for future planning and improvements.
• Share training materials to ensure partners are fully informed and aligned with product and brand strategies.

Sales Order Management

• Upload sales orders (with Sales Team).
• Inform clients about shortages, changes, or delays.
• Track order arrivals at SG warehouse.
• Send stock arrival notices

Forecast, Documentation & Shipment Coordination

• Collaborate with the logistics team to prepare outbound forecasts, verify shortages,additions, and changes, and confirm received quantities with the warehouse.
• Manage documentation and approvals, including issuance of prebolla/Sessione, packing lists, Commercial Invoices (CIPL), DDTs, and invoices in coordination with relevant teams.
• Oversee finance and credit control by monitoring Accounts Receivable status for release approvals.
• Coordinate shipment handovers by confirming pickup dates with clients/forwarders, issuing invoices for cargo release, and verifying delivery note receipt from the warehouse.

Import & Export Operations

• Manage import and export processes for Asian partners, including applying for Form D and arranging outgoing distributions.

Reporting

• Prepare weekly, monthly, and ad-hoc business reports to track performance and operations.

Singapore Retail Order Fulfillment & Stock Management

• Manage retail order fulfilment to ensure timely delivery in accordance with instructions.
• Prepare weekly retail reports on new stock updates (pre-orders) for merchandisers.
• Distribute stocks to stores based on Visual Merchandising (VM) guidelines or specific storyline directives from Joy.
• Raise new orders and allocate open stock (old stock) to retail outlets as required.
• Facilitate stock transfers from wholesale to retail upon request.
• Ensure all stock distribution to retail stores is preceded by verification of the corresponding price list.
  
  Joy Yeow Zhi Qian
  (CEI Registration No: R2096261)
  Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Responsibilities

• Identify and create new opportunities and work with sales / service leaders and account teams (where applicable) to continuously increase prospect and opportunity funnel
• Support the achievement of service sales/solutions target.
• Conduct on-site installation and commissioning of automation equipment
• Conduct training on operation, setup and maintenance of equipment at site
• Provide after sales technical and support activities of equipment
• Conduct product application testing for customers

Job Requirements

• Experience in trouble-shooting electrical control
• Able to travel overseas on short notice
• Able to work independently, possess initiative and able to work as a team
• Have good communication skills
• Service, PM, Qualification and Repair GC, GC/MSD, HLPC, RRLC & CTC of Agilent Technologies.

Education & Experience

• Diploma in Electrical / Electronic / Mechatronics
• Minimum 3 years of experience with Scientific Instrumentation and GC‑MS/MS (Tandem)
• Strong GC, GC-MS, and GC-MS/MS experience

Job Responsibilities:
1. Quotation & Contract Administration

• Prepare and issue quotations for contract and ad-hoc services accurately and within required timelines
• Ensure quotations align with client purchase orders (POs), agreed pricing, and defined service scope
• Create and maintain contract orders for billing based on approved quotations and agreements
• Maintain accurate records of quotations and contracts to support billing and audit requirements

2. Billing Coordination & Client Submissions

• Consolidate and verify supporting documents (e.g. service reports, POs, quotations) for billing and client submission
• Prepare service reports in accordance with contractual requirements
• Ensure all billing and client submissions are accurate and completed within required timelines

3. Client & Account Management

• Act as the primary point of contact for client queries, ensuring timely and professional responses
• Maintain effective client communication to support service delivery and issue resolution
• Monitor and follow up on client requirements to ensure commitments are met

4. Operations & Administrative Coordination

• Liaise with Operations teams to obtain required information for quotations and service execution
• Coordinate manpower deployment for special events and services
• Provide administrative support to ensure smooth operational processes
• Respond to internal queries and coordinate across departments to maintain workflow continuity
• Work closely with Operations, Human Resource, Finance, Procurement, Technology, and Safety teams to ensure alignment

Job Requirements:

• Minimum GCE 'O' Level, NITEC, or Diploma in Business Administration, or a related field.
• A Diploma or Degree in Business, Administration, or equivalent is an advantage.
  Minimum 1–2 years of experience in an administrative, client servicing, or coordination role.
• Experience in contract management, billing, or operations coordination is preferred.
• Prior experience in the facilities management or services industry is an advantage.
  Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Strong attention to detail with ability to manage multiple tasks and deadlines.
• Good communication and interpersonal skills for clien tand internal stakeholder management.
• Organised, meticulous, and able to work independently as well as in a team.
• Ability to coordinate effectively across multiple departments.

The International Relations Division (IRD) facilitates and coordinates engagements that strengthen Singapore’s judicial partnerships with international counterparts.

This role will lead the planning and execution of international visits, meetings and events. The officer will provide oversight of operational and protocol arrangements to ensure engagements are delivered professionally and seamlessly.

Job Scope:

1. End-to-End Event & Visit Management
• Plan and execute inbound and outbound visits, including programme design, scheduling and logistics
• Develop detailed run sheets and ensure smooth on-site execution of engagements
• Coordinate across internal stakeholders and external partners to ensure alignment and readiness

2. Protocol Oversight
• Advise on and implement appropriate protocol arrangements, including order of precedence, seating and engagement etiquette
• Ensure consistency and accuracy in protocol-related matters across engagements

3. Stakeholder & Vendor Management
• Serve as a key point of contact for foreign delegations, embassies and partners
• Manage vendors and service providers to ensure timely and quality delivery

4. Operational Planning & Coordination
• Anticipate operational risks and troubleshoot issues in a timely manner
• Maintain oversight of timelines, dependencies and deliverables across multiple engagements

5. Bicentennial Event Delivery
• Play a key role in supporting the delivery of international components of events
• Ensure high standards of execution for high-level engagements

Requirements:
• Experience: Prior experience in event management, protocol or international relations, preferably in a government or corporate setting
• Execution Excellence: Strong project management skills with the ability to manage complex, multi-stakeholder engagements
• Protocol Familiarity: Understanding of protocol practices and ability to apply them appropriately
• Team Work: Able to guide and coordinate among a variety of team members, colleagues and other stakeholders effectively
• Attention to Detail: Meticulous and organised, with a strong sense of accountability
• Composure: Calm under pressure and able to respond to evolving situations

Mondays to Thursdays 8.30 am to 6.00 pm
Fridays: 8.30 am to 5.30pm

Location: City Hall
Contract Period: 1 Year

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

• Respond to customer inquiries and concerns across in-person, phone, email, and social media channels, ensuring timely and professional service.
• Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
• Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
• Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
• Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.

Requirements:

• Diploma in Business, Marketing, or a related discipline
• At least 3 years of customer service experience within consumer electronics.
• Strong knowledge in gemstones, diamonds, or precision engineering industries.
• Good communication skills, customer-focused mindset, and ability to work independently or within a team.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Hong Food Enterprise Pte Ltd is seeking a dedicated and customer-centric Customer Sales & Fulfilment Executive to join our team. You will be responsible for ensuring seamless order fulfilment and providing exceptional customer service to our valued clients.

Job Responsibilities:

·     Respond to customer enquiries and process orders accurately to ensure timely delivery of products

·     Resolve customer issues and complaints professionally and promptly to maintain satisfaction

·     Maintain detailed and organized records of customer interactions and order information for tracking and reporting

·     Collaborate with team members to identify and implement improvements in order fulfilment processes

·     Follow company policies and procedures consistently to deliver a reliable customer experience

·     Use computer systems and CRM tools effectively to manage customer data and order processing

·      Manage multiple tasks efficiently in a fast-paced, target-driven environment to meet service goals

Job Requirements:

·      At least 2 years of experience in a customer service or call-centre environment

·      Excellent communication and interpersonal skills, with a friendly and professional demeanour

·      Strong problem-solving and decision-making abilities to handle customer queries effectively

·      Proficiency in using computer systems and customer relationship management (CRM) tools

·      Ability to work in a fast-paced, target-driven environment and multitask efficiently

·      Commitment to providing a high level of customer satisfaction

Job Summary

This role supports the sales team by managing customer orders, handling enquiries, and ensuring smooth coordination between customers, warehouse, and internal teams. You will play a key role in making sure orders are processed accurately, deliveries are on time, and customers receive prompt and professional service.

Responsibilities

1. Order Processing & Coordination

• Process customer purchase orders accurately in the system
• Check order details such as pricing, quantities, delivery terms, and payment terms
• Create sales orders, acknowledgements, and invoices
• Track orders from confirmation to delivery and invoicing
• Follow up on delays and escalate issues when needed
• Coordinate with warehouse on stock availability and packing
• Arrange deliveries with logistics providers and freight forwarders

2. Quotation & Tender Support

• Prepare and send quotations based on pricing provided
• Maintain a record of quotations and follow up with customers
• Support tender submissions (documents, approvals, deadlines)
• Ensure all product details, pricing, and lead times are accurate

3. Customer Service

• Act as the main contact for customer enquiries (email, phone, messaging)
• Provide updates on order status, delivery timelines, and stock availability
• Handle return requests (RMA) and coordinate replacements or credits
• Log and track customer issues, escalate when necessary
• Maintain and update customer information in the system

4. Invoicing & Documentation

• Prepare delivery orders, invoices, and credit notes accurately
• Work with finance on credit checks and payment follow-ups
• Ensure all documents are properly recorded and easy to retrieve
• Prepare shipping documents for export orders when required

5. Sales Administration & Reporting

• Maintain order tracking and sales pipeline records
• Prepare weekly and monthly reports (orders, sales, backorders)
• Support coordination of customer visits, demos, and events
• Assist with purchase orders to suppliers and tracking deliveries
• Support logistics for trade shows or exhibitions when needed

6. Inventory & Warehouse Support

• Monitor stock levels and highlight low inventory
• Assist with goods receiving and system updates
• Support stock counts and reconciliation

Requirements

Minimum Requirements

• Diploma or higher in Business, Sales, Supply Chain, or related field
• At least 2 years of experience in sales support, customer service, or similar roles (preferably B2B)
• Good knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience using ERP or CRM systems (e.g. SAP, Odoo, etc.)
• Good communication skills in English

Preferred (Good to Have)

• Experience in distribution, technical products, or related industries
• Knowledge of export documentation and logistics processes
• Experience working with regional teams or customers

Key Skills & Attributes

• Detail-oriented and accurate in work
• Customer-focused with good communication skills
• Able to manage multiple tasks and deadlines
• Proactive and able to solve problems independently
• Team player who can work across departments
• Responsible and able to handle sensitive information

Employment Details

• Full-time, permanent role
• Office-based position

Our client is from Supply Chain Solutions industry. Due to their current expansion plan, they are looking for Operations Executive to join their team, in hopes of developing the current high performing team. They are located in West area.

Job Responsibilities:

• Manage and resolve customer complaints promptly, ensuring high levels of satisfaction.

• Handle credit notes and claims, coordinating with relevant teams to verify and resolve issues.

• Oversee customer and vendor contracts, ensuring compliance and assisting with renewals or negotiations.

• Maintain accurate records and documentation for contracts, operational processes, and related activities.

• Assist cross-functional teams to ensure smooth daily operations and achievement of operational targets.

• Identify operational inefficiencies and implement improvements to streamline workflows and enhance service quality.

• Analyze operational data to identify trends, risks, and improvement opportunities.

• Generate regular reports on operational performance, KPIs, and customer service metrics for management review.

• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in Business Management/Supply Chain or relevant field studies.

• Minimum 4 years of experience in operations, preferably with exposure to customer service and contract management.

• Proficient in Microsoft Office applications and comfortable with data analysis.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Summary

Provide friendly, accurate front office service by greeting guests, managing check-in/check-out efficiently, assisting with enquiries, and maintaining cash accuracy to ensure a smooth guest experience.

Responsibilities

• Greet visitors and guests warmly to ensure smooth and timely check-in and check-out processes
• Deliver clear, accurate information about hotel room categories, rates, and services to support front office operations
• Respond proactively to guest enquiries and follow up promptly on guest requests to enhance their stay experience
• Manage and maintain an accurate cash float for front office transactions
• Perform any other ad-hoc duties as assigned to support hotel operations

Preferred competencies and qualifications

• Demonstrate passion for delivering excellent customer service
• Communicate fluently in English to interact effectively with guests and team members
• Work independently and collaborate well within a team environment
• Flexibly work on weekends, public holidays, day shifts, and night shifts as required

Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

• Lunch provided (Chinese Cuisine)
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines
• Commission & incentives

Job Summary:

We are looking for a dedicated and customer-focused Customer Service & Sales Executive to join our team. You will be the point of contact for our customers, ensuring their needs are met with professionalism and efficiency. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve customer complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential customers
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Outdoor Sales Executive (Pharmaceutical & Skin Care Distributor) 

• Basic salary is $1,700 - $2,300 + $300 transport allowance + Commission (depends on collected sales)..

• Annual Leave + Medical Claim + Product Training. 

• Working Days and hours: 5 days week.| 9am to 6pm

• Working Location: Ang Mo Kio

• Hunter Role

Job Responsibilities

• Identify new business opportunities and expand the customer base.

• Follow up on orders, product enquiries, and customer feedback

• Achieve sales targets and maintain good customer service

Customer Experience Specialist

• Handle and resolve all customer queries received via phone, email etc
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.

REQUIREMENTS

• Min 3 years of related customer services/Order Fulfilment experiences

Salary: Up to $3,500

Location: Walking distance from MRT

Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg

Seasonal & Factory Buy Support

• Coordinate seasonal and factory buy periods, ensuring timely preparation and communication with partners.
• Share all product line presentations and buying materials with partners ahead of seasonal buys to facilitate informed decision-making.
• Assist partners with queries related to the buying process and product offers.
• Distribute all factory line offers to partners and submit relevant information to the EU team.
• Collect and consolidate feedback on seasonal products from partners for future planning and improvements.
• Share training materials to ensure partners are fully informed and aligned with product and brand strategies.

Sales Order Management

• Upload sales orders (with Sales Team).
• Inform clients about shortages, changes, or delays.
• Track order arrivals at SG warehouse.
• Send stock arrival notices

Forecast, Documentation & Shipment Coordination

• Collaborate with the logistics team to prepare outbound forecasts, verify shortages,additions, and changes, and confirm received quantities with the warehouse.
• Manage documentation and approvals, including issuance of prebolla/Sessione, packing lists, Commercial Invoices (CIPL), DDTs, and invoices in coordination with relevant teams.
• Oversee finance and credit control by monitoring Accounts Receivable status for release approvals.
• Coordinate shipment handovers by confirming pickup dates with clients/forwarders, issuing invoices for cargo release, and verifying delivery note receipt from the warehouse.

Import & Export Operations

• Manage import and export processes for Asian partners, including applying for Form D and arranging outgoing distributions.

Reporting

• Prepare weekly, monthly, and ad-hoc business reports to track performance and operations.

Singapore Retail Order Fulfillment & Stock Management

• Manage retail order fulfilment to ensure timely delivery in accordance with instructions.
• Prepare weekly retail reports on new stock updates (pre-orders) for merchandisers.
• Distribute stocks to stores based on Visual Merchandising (VM) guidelines or specific storyline directives from Joy.
• Raise new orders and allocate open stock (old stock) to retail outlets as required.
• Facilitate stock transfers from wholesale to retail upon request.
• Ensure all stock distribution to retail stores is preceded by verification of the corresponding price list.
  
  Joy Yeow Zhi Qian
  (CEI Registration No: R2096261)
  Recruit Express Pte Ltd (EA Licence No: 99C4599)

You will perform counter and support duties at the Department of Child Development, KK Women’s & Children’s Hospital:

• Registration and billing of patients
• Schedule patients’ appointments
• Attend to patients’/public enquiries
• Perform routine procedures e.g. taking of height and weight of patient
• Prepare and set up doctors’ consultation rooms for daily usage e.g., examination/screening items are available for doctor to examine patients & cleaning of equipment and toys etc
• Support Doctor’s clinics, ensure doctors’ orders are followed and services are entered correctly at all times

Job requirement

• GCE N /O /A /NITEC /ITE (Office Skills)
• Prior Knowledge of Outpatient Appointment (OAS) preferred
• Service-oriented with pleasant disposition and good interpersonal communication skills
• Possess basic computer literacy skills - MS and Excel
• Able to multi-task in a fast-paced environment
• Good Team player
• Alert and meticulous