Total 18 Senior Executive technology development job vacancies in Customer Service category in Australia

Job description :

• Possess good command of written and spoken English
• Process customer orders in the system and relate the information to concerned department.
• Correspond to all customer inquire effectively and efficiently.
• Relate all customer requirements, changes in specifications to the related department in a timely manner.
• Provide the required details to shipping team for shipment arrangement.
• Prepare data and reports accurately and on a timely manner.
• Good work ethic, well organized and self-motivated.
• Good knowledge in MS Office

Qualification :

• Graduate with minimum 2 years working experience as Customer Service (Preferably in Manufacturing Industry)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

You will perform counter and support duties at the Department of Child Development, KK Women’s & Children’s Hospital:

• Registration and billing of patients
• Schedule patients’ appointments
• Attend to patients’/public enquiries
• Perform routine procedures e.g. taking of height and weight of patient
• Prepare and set up doctors’ consultation rooms for daily usage e.g., examination/screening items are available for doctor to examine patients & cleaning of equipment and toys etc
• Support Doctor’s clinics, ensure doctors’ orders are followed and services are entered correctly at all times

Job Requirements:

• GCE N /O /A /NITEC /ITE (Office Skills)
• Prior Knowledge of Outpatient Appointment (OAS) preferred
• Service-oriented with pleasant disposition and good interpersonal communication skills
• Possess basic computer literacy skills - MS and Excel
• Able to multi-task in a fast-paced environment
• Good Team player
• Alert and meticulous

Job Summary:
We are seeking a detail-oriented, service-driven and proactive Senior Executive, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for supporting service excellence initiatives and delivering learning and development programs across Hotels and Food & Beverage operations. You’ll play a key role in enhancing guest experience, strengthening service culture, and ensuring the effective execution and administration of training initiatives that support operational excellence.

Key Responsibilities:
Guest Experience & Service Excellence 

• Review and analyze guest feedback from surveys, reviews, and internal sources to identify service gaps. 

• Support service excellence initiatives and action plans to enhance guest satisfaction and service standards. 

• Collaborate with operational teams to identify service-related training needs and improvement opportunities. 

• Support data collection and basic analysis to monitor service quality trends. 

Learning & Development Delivery 

• Design, develop, and deliver training programs including onboarding, service culture, service standards, and product knowledge. 

• Facilitate stand-up training sessions, briefings, and learning tours across Hotels and F&B operations. 

• Support targeted talent development programs such as internships, apprenticeships, and management trainees. 

• Develop learning materials such as presentations, e-learning content, SOPs, and workshop resources. 

Training Operations & Administration 

• Coordinate end-to-end training logistics, including scheduling, venue setup, attendance tracking, and post-training follow-up. 

• Maintain training records, documentation repositories, SOPs, and learning databases. 

• Track training hours and program completion, ensuring timely and accurate updates in learning systems. 
  
• Prepare basic reports and support audits related to training and service excellence initiatives. 

Requirements:

• Diploma or Degree holder, preferably in Hospitality, Hotel Management, or a related field. 
  
• Exposure to learning & development, service excellence, or training coordination functions is an advantage. 

• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred. 

• Minimum 1–2 years of experience in the hospitality industry (Hotels, F&B, or related service environments). 

The Centre Support Executive is responsible for ensuring the smooth closure and documentation of classes conducted at the training centre. This includes validating, filing, updating, and ensuring data accuracy in the Training Management System (TMS). The role is primarily based at the centre and supports the operational flow between trainers, learners, and internal teams to maintain compliance and administrative efficiency.

Key Responsibilities:

1. Class Closure & Documentation

• Validate attendance sheets, assessment records, and other class-related documents after each course run.
• Scan, file, and upload all required documents into the Training Management System (TMS) promptly.
• Ensure proper filing of learner and trainer records in line with audit and compliance requirements.

2. System Updates & Data Accuracy

• Update attendance, assessment, and trainer information in TMS accurately.
• Cross-check and reconcile class records to ensure data consistency between physical and digital files.
• Flag discrepancies or missing records to the relevant departments for timely resolution.

3. Coordination & Administrative Support

• Liaise with trainers, Training Support team members, and Centre Operations staff to resolve any administrative or documentation issues.
• Support centres in retrieving and verifying documents required for audits or internal checks.
• Assist in other administrative tasks and ad hoc duties assigned by management.

4. Compliance & Quality Assurance

• Ensure class closure and documentation meet SSG, audit, and internal policy requirements.
• Maintain confidentiality and accuracy of learner and trainer records.
• Participate in periodic reviews to improve workflow efficiency and compliance standards.

Requirements:

• Minimum Diploma in Business Administration, Office Management, or related field.
• 1–2 years of administrative or operations support experience, preferably in the education or training industry.
• Strong organisational and time management skills with high attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook) and familiar with data entry or TMS systems.
• Able to work independently and as part of a team in a fast-paced environment.
• Good communication and coordination skills.
• Willing to work on weekends based on the class schedule and operational requirements.

The Senior Service Management / Lead Architect is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 

The role combines strong technical expertise, architectural leadership, project management, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Acting as a trusted advisor, the consultant supports clients throughout their digital transformation journey by aligning technology, processes, and governance with business objectives, while driving innovation, performance, and continuous improvement. 

Key Responsibilities:  

Consulting & Customer Value 

• Deliver high added-value consulting services to our customers. 

• Act as a trusted partner for business and IT stakeholders, including executive and CXO-level. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Solution Architecture & Implementation 

• Design end-to-end ServiceNow architectures aligned with business strategy and best practices. 

• Lead and contribute to the implementation of ITSM, ITOM, HR, SecOps, GRC, CSM, and other related modules. 

• Ensure technical and functional coherence of the platform and integrations. 

• Ensure compliance with standards, governance frameworks, and security requirements. 

Project & Delivery Management 

• Lead and contribute to large-scale transformation programs and multi-country deployments. 

• Ensure project delivery within scope, budget, and timeline. 

• Drive continuous efforts to reach project targets and customer business goals. 

• Support project governance, risk management, and change management activities. 

• Participate in project sizing, costing, and business case development. 

Reporting & Documentation 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure proper documentation of technical and functional assignments. 

• Maintain project documentation, architecture designs, and operational procedures. 

Leadership & Team Development 

• Lead and mentor technical and functional teams. 

• Share best practices and promote ServiceNow standards. 

• Deliver workshops, training sessions. 

• Support team development and knowledge transfer. 

Expertise & Knowledge Management 

• Participate in the development of the company’s expertise materials and knowledge base. 

• Capitalize on project experience to enrich methodologies, accelerators, and frameworks. 

• Contribute to innovation and continuous improvement initiatives. 

• Contribute to presales activities. 

Required Skills & Experience 

Professional Experience 

• 12+ years of experience in ServiceNow consulting, architecture, and implementation. 

• Proven experience in international and complex environments. 

• Track record of leading large-scale programs and multi-disciplinary teams. 

Technical Skills 

• Strong expertise in ServiceNow architecture and development. 

• Advanced knowledge of ITSM, ITOM, HR, SecOps, GRC, CSM and other related modules 

Business & Consulting Skills 

• Business analysis and requirements management. 

• Project and program management. 

• Financial assessment, business case, and ROI analysis. 

• Presales and customer engagement experience is a plus. 

Soft Skills 

• Excellent communication skills (written and verbal). 

• Ability to interact with executive and senior stakeholders. 

• Strong leadership and coaching mindset. 

• Customer-oriented, pragmatic, and solution-driven. 

• Strong analytical and problem-solving abilities. 

Education & certifications 

• Master’s degree in information systems, Computer Science, Engineering, or equivalent; MBA or Executive Education is a plus. 

• ServiceNow Certified Master Architect or multiple CIS certifications (ITSM, ITOM, HR, SecOps, GRC, CSM, or related modules) with related project experiences 

• ITIL Certification. 

• Scrum Master / Agile Certification. 

The Senior Service Management Consultant is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 
The role combines strong technical expertise, project leadership, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Key Responsibilities:  

Consulting & Service Delivery 

• Deliver high added-value consulting services to customers by translating business needs into scalable, secure, and efficient ServiceNow solutions. 

• Lead end-to-end ServiceNow implementations across ITSM, ITOM, SecOps, and related domains. 

• Ensure solutions align with industry best practices (ITIL, Agile/Scrum) and customer business objectives. 

• Coordinate cross-functional teams including developers, business analysts, testers, and client representatives. 

• Manage project scope, timelines, resources, risks, and dependencies to ensure on-time and on-budget delivery. 

Customer Satisfaction & Quality Excellence 

• Exceed customer service quality expectations through proactive communication, strong delivery governance, and high technical standards. 

• Act as a trusted advisor to customers, guiding them on platform capabilities, roadmap decisions, and continuous improvement opportunities. 

Reporting & Documentation 

• Provide customers and/or supervisors with accurate, clear, and timely activity and project status reports, including risks, KPIs, and progress tracking. 

• Ensure thorough documentation of technical and functional assignments, including solution designs, configurations, workflows, and operating procedures. 

• Maintain high-quality documentation to support knowledge transfer, support teams, and long-term platform sustainability. 

Technical Expertise & Continuous Improvement 

• Configure, customize, and optimize ServiceNow solutions using scripting, workflows, integrations, and platform features. 

• Ensure platform performance, security, and compliance through best-practice configuration and governance frameworks. 

• Identify opportunities for automation, optimization, and innovation to improve operational efficiency and user experience. 

Knowledge Sharing & Expertise Development 

• Participate actively in the development of the company’s expertise materials and internal knowledge base. 

• Contribute to methodology improvements, reusable assets, best practices, and training materials. 

• Support internal capability building through coaching, mentoring, and knowledge-sharing initiatives. 

Required Skills & Experience 

Experience 

• 10+ years of experience in IT Service Management and enterprise transformation projects. 

• Strong hands-on experience with ServiceNow implementations across multiple modules  

• Proven background in consulting, customer-facing roles, and complex project delivery in enterprise environments. 

Technical and soft Skills 

• Strong expertise in ServiceNow configuration and development (ITSM, SecOps, ITOM, …) including proficiency in complex workflows, integrations, and ServiceNow Studio/App Engine. 

• Solid understanding of ITIL processes, Agile/Scrum methodologies, and service governance. 

• Excellent communication and stakeholder management skills. 

• Strong analytical mindset with the ability to align technical solutions with business value. 

• Ability to work in complex, international, and multi-stakeholder environments. 

Education & Certifications 

• Bachelor’s degree in computer science or equivalent. 

• ITIL Foundation certification. 

• Several ServiceNow certifications (ITSM, SecOps, ITOM, or related modules). 

The Senior Service Management / Lead Architect is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 

The role combines strong technical expertise, architectural leadership, project management, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Acting as a trusted advisor, the consultant supports clients throughout their digital transformation journey by aligning technology, processes, and governance with business objectives, while driving innovation, performance, and continuous improvement. 

Key Responsibilities:  

Consulting & Customer Value 

• Deliver high added-value consulting services to our customers. 

• Act as a trusted partner for business and IT stakeholders, including executive and CXO-level. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Solution Architecture & Implementation 

• Design end-to-end ServiceNow architectures aligned with business strategy and best practices. 

• Lead and contribute to the implementation of ITSM, ITOM, HR, SecOps, GRC, CSM, and other related modules. 

• Ensure technical and functional coherence of the platform and integrations. 

• Ensure compliance with standards, governance frameworks, and security requirements. 

Project & Delivery Management 

• Lead and contribute to large-scale transformation programs and multi-country deployments. 

• Ensure project delivery within scope, budget, and timeline. 

• Drive continuous efforts to reach project targets and customer business goals. 

• Support project governance, risk management, and change management activities. 

• Participate in project sizing, costing, and business case development. 

Reporting & Documentation 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure proper documentation of technical and functional assignments. 

• Maintain project documentation, architecture designs, and operational procedures. 

Leadership & Team Development 

• Lead and mentor technical and functional teams. 

• Share best practices and promote ServiceNow standards. 

• Deliver workshops, training sessions. 

• Support team development and knowledge transfer. 

Expertise & Knowledge Management 

• Participate in the development of the company’s expertise materials and knowledge base. 

• Capitalize on project experience to enrich methodologies, accelerators, and frameworks. 

• Contribute to innovation and continuous improvement initiatives. 

• Contribute to presales activities. 

Required Skills & Experience 

Professional Experience 

• 12+ years of experience in ServiceNow consulting, architecture, and implementation. 

• Proven experience in international and complex environments. 

• Track record of leading large-scale programs and multi-disciplinary teams. 

Technical Skills 

• Strong expertise in ServiceNow architecture and development. 

• Advanced knowledge of ITSM, ITOM, HR, SecOps, GRC, CSM and other related modules 

Business & Consulting Skills 

• Business analysis and requirements management. 

• Project and program management. 

• Financial assessment, business case, and ROI analysis. 

• Presales and customer engagement experience is a plus. 

Soft Skills 

• Excellent communication skills (written and verbal). 

• Ability to interact with executive and senior stakeholders. 

• Strong leadership and coaching mindset. 

• Customer-oriented, pragmatic, and solution-driven. 

• Strong analytical and problem-solving abilities. 

Education & certifications 

• Master’s degree in information systems, Computer Science, Engineering, or equivalent; MBA or Executive Education is a plus. 

• ServiceNow Certified Master Architect or multiple CIS certifications (ITSM, ITOM, HR, SecOps, GRC, CSM, or related modules) with related project experiences 

• ITIL Certification. 

• Scrum Master / Agile Certification. 

At Skills Development Academy, we're dedicated to transforming lives through education and training. As we expand our network of training centers, we're looking for passionate and dedicated individuals to join our customer service team.

If you're looking for a rewarding career where you can make a real difference, and you thrive in a dynamic and growing environment, Skills Development Academy is the place for you. Join us and be a part of our mission to empower individuals with the skills and knowledge they need to succeed.

Job Responsibilities: 

• Provide support for learners and companies through telephone, emails and walk-ins 

• Ensure learners' satisfaction by providing quality customer service experience 

• Manage and resolve learners' complaints and feedback on their service and training experience 

• Analyse learners' data to develop insights and identify new improvement initiatives 

• Assist in daily operational tasks or any other tasks that may be assigned by the management. 

Job Requirements: 

• Candidate must possess at least "O" Level or equivalent. 

• Minimum one year of experience in client fronting role 

• Good communication and interpersonal skills with excellent command of written and spoken language 

• Proficient with MS Office
   

Working Location:

• Tiong Bahru (Central Plaza) or Woodlands (WoodSquare) or Paya Lebar (Lifelong Learning Institute)
  

Working Hours: 

• 5 days’ work week, including weekends (rostered based on company’s schedule)

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives by controlling pests, improving hygiene, and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and customers. Rentokil Initial regards equality and fairness as fundamental rights of all of its colleagues. We live our values of service, Relationships, and Teamwork which our colleagues across the world identified.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader that provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments, and protective uniforms and equipment: focusing on top-quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal, Marketing & Innovation in the Rentokil Initial Head Office locations and in the Country. You would support all of our businesses within our function departments.

Job Description :

• Achieve the sales target
• Looking for and identifying prospective customers and the potential market
• Making daily, weekly, and monthly program and sales pipeline
• Do presentation and sales about service pest control to customer commercial
• Survey new or existing customer commercial
• Making proposal for customer
• Negotiation with customer
• Making agreement contract and service agreement to customer
• Build good relationship with customer

1. Candidate must possess at least a Bachelor's Degree, Marketing or equivalent.
2. Have 1 year experience in the related field
3. Required skill(s): marketing, communication, negotiation, MS Office.
4. Ready to handling customer complain and Result Oriented
5. Have driving license A or C. Having driving license A is good.
6. Penempatan di Bali

1. Attractive monthly base salary

2. Performance Incentive

3. Training & Development

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives by controlling pests, improving hygiene, and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and customers. Rentokil Initial regards equality and fairness as fundamental rights of all of its colleagues. We live our values of service, Relationships, and Teamwork which our colleagues across the world identified.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader that provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments, and protective uniforms and equipment: focusing on top-quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal, Marketing & Innovation in the Rentokil Initial Head Office locations and in the Country. You would support all of our businesses within our function departments.

Job Description :

• Achieve the sales target
• Looking for and identifying prospective customers and the potential market
• Making daily, weekly, and monthly program and sales pipeline
• Do presentation and sales about service pest control to customer commercial
• Survey new or existing customer commercial
• Making proposal for customer
• Negotiation with customer
• Making agreement contract and service agreement to customer
• Build good relationship with customer

1. Candidate must possess at least a Bachelor's Degree, Marketing or equivalent.
2. Have 1 year experience in the related field
3. Required skill(s): marketing, communication, negotiation, MS Office.
4. Ready to handling customer complain and Result Oriented
5. Have driving license A or C. Having driving license A is good.
6. Penempatan di Bali

1. Attractive monthly base salary

2. Performance Incentive

3. Training & Development

You will perform counter and support duties at the Department of Child Development, KK Women’s & Children’s Hospital:

• Registration and billing of patients
• Schedule patients’ appointments
• Attend to patients’/public enquiries
• Perform routine procedures e.g. taking of height and weight of patient
• Prepare and set up doctors’ consultation rooms for daily usage e.g., examination/screening items are available for doctor to examine patients & cleaning of equipment and toys etc
• Support Doctor’s clinics, ensure doctors’ orders are followed and services are entered correctly at all times

Job requirement

• GCE N /O /A /NITEC /ITE (Office Skills)
• Prior Knowledge of Outpatient Appointment (OAS) preferred
• Service-oriented with pleasant disposition and good interpersonal communication skills
• Possess basic computer literacy skills - MS and Excel
• Able to multi-task in a fast-paced environment
• Good Team player
• Alert and meticulous

Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

• Lunch provided (Chinese Cuisine)
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines
• Commission & incentives

Job Summary:

We are looking for a dedicated and customer-focused Customer Service & Sales Executive to join our team. You will be the point of contact for our customers, ensuring their needs are met with professionalism and efficiency. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve customer complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential customers
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Main Duties and Key Responsibilities:

• Streamline all the commercial and administrative functions of the marina (i.e berthing records, berthing agreements, application forms, waiting lists, financial records, invoices, petty cash, purchase orders, follow-up of berthing enquiries etc.)
• Prepare, with the Accounts Department, all financial and other relevant information for reports to management and provide secretarial assistance to the marina staff.
• Assist with work schedules, staff attendance, holiday records and other HR-administration related data.
• Serve as the prime contact person for all the marina stakeholders and handle their enquiries promptly and professionally.
• In charge of the reception area and the general reception of our valued guests by welcoming them with a smile and a fresh drink.
• Answer phone calls, direct enquiries, take reservations, and check in/out guests using the computerized reservations and billing system.
• Assist in other duties assigned by the Marina Director.

Requirements:

• Preferably a diploma holder.
• Able to work on weekends and public holidays.
• Possess nautical knowledge or the willingness to acquire it.
• Have a positive and cheerful disposition with an open and proactive work attitude.

You will perform counter and support duties at the Department of Child Development, KK Women’s & Children’s Hospital:

• Registration and billing of patients
• Schedule patients’ appointments
• Attend to patients’/public enquiries
• Perform routine procedures e.g. taking of height and weight of patient
• Prepare and set up doctors’ consultation rooms for daily usage e.g., examination/screening items are available for doctor to examine patients & cleaning of equipment and toys etc
• Support Doctor’s clinics, ensure doctors’ orders are followed and services are entered correctly at all times

Job requirement

• GCE N /O /A /NITEC /ITE (Office Skills)
• Prior Knowledge of Outpatient Appointment (OAS) preferred
• Service-oriented with pleasant disposition and good interpersonal communication skills
• Possess basic computer literacy skills - MS and Excel
• Able to multi-task in a fast-paced environment
• Good Team player
• Alert and meticulous

Quantinuum is delighted to announce its continued growth in Singapore, marked by the establishment of a new cutting-edge R&D & Operations Centre in the region. This exciting development not only demonstrates our commitment to innovation and excellence, but also strengthens our presence in Asia, positioning Singapore as a key hub for advanced research and development activities. The new centre will foster collaboration across global teams and drive forward our mission to deliver transformative technology solutions.

To support and help drive this growth we are seeking an experienced Senior Support Services Analyst. This positions requires experienced and technically capable IT professional responsible for delivering high-quality, hands-on support across a range of endpoint platforms and services. Positioned as a senior member of the support team, you will focus on resolving more complex technical issues, contributing to the continuous improvement of support operations, and driving consistency in service delivery. As the sole point of contact representing IT for our Singapore operations, you will collaborate closely with the wider International Support Services, Engineering and Application teams supporting operationally, managing stakeholders and leading on local projects.

The Senior Support Service Analyst brings depth in troubleshooting across Windows, macOS, and Linux environments, has strong experience with enterprise tools such as Intune, JAMF, and ServiceNow, and can work independently to resolve escalated issues or contribute to project-based work as a subject matter expert. This role is critical to maintaining operational excellence, supporting core IT processes, and ensuring a consistent user experience across a hybrid workforce

Key Responsibilities:

• Serve as the primary on-site IT point of contact for the Singapore office, ensuring day-to-day operational continuity across all local IT services and acting as the liaison between global teams and on-site stakeholders.
• Oversee basic networking and infrastructure needs, including monitoring network connectivity, supporting Wi-Fi and LAN troubleshooting, assisting with switch/port patching, and coordinating with Network Engineering for escalations or planned changes.
• Act as the local lead for site-based IT projects, supporting deployments, hardware refreshes, network uplifts, and workspace technology improvements from planning through execution.
• Deliver advanced technical support across Windows, macOS, and Linux environments, resolving complex incidents and service requests that go beyond standard first-line scope.
• Act as a point of technical escalation for Support Services Analysts, collaborating on issue resolution while maintaining end-to-end ownership of assigned cases.
• Identify recurring issues and process gaps, contributing to the refinement of standard operating procedures, troubleshooting documentation, and internal knowledge articles.
• Support and help maintain ITSM tooling (e.g., ServiceNow) by ensuring accurate ticket categorization, data hygiene, and flagging areas for workflow improvement.
• Participate in project-based work as a technical contributor, assisting with rollouts, migrations, pilot testing, and deployment of new tools or services.
• Coordinate and deliver consistent onboarding and offboarding support, including device provisioning, account setup, and adherence to lifecycle processes.
• Deliver high-quality executive and VIP support, ensuring reliable access, device readiness, and issue responsiveness in hybrid and office environments.
• Assist in inventory and asset lifecycle management by conducting audits, ensuring compliance with tracking standards, and supporting hardware procurement workflows.
• Engage with other IT functions—including Engineering, InfoSec, and Enterprise Applications—on issue resolution and service improvement initiatives.
• Contribute to IT compliance and service maturity initiatives by participating in ITIL-aligned processes such as incident, change, and problem management.

Must Have:

• 5+ years of experience in IT support, with growing responsibilities and exposure to enterprise level environments.
• Bachelor’s degree in Information Technology , Computer Science, or a related equivalent field.
• Certifications in ITIL, Microsoft, Jamf and ServiceNow.

We Value:

• Strong technical expertise across Windows, macOS, and Linux systems with practical experience in tools like Intune and JAMF.
• Working understanding of ITIL concepts, including change, incident, and problem management.
• Involvement in ITSM platform configuration, reporting strategy, or service auditing.
• Strong familiarity with enterprise identity platforms such as Azure AD or Google Workspace Admin.
• Experience working in environments that use Agile, Lean, or Kanban methodologies.
• Track record of driving service maturity or leading continuous improvement initiatives.
• Exposure to executive stakeholder engagement and high-touch support environments.
• Experience working in a growing or start-up environment where agility and adaptability were key.