Total 1,016 technical support job vacancies in Customer Service category in Australia

My client:

My client is a well-established technology company building large-scale, consumer-facing digital platforms used by millions of users globally. The team is highly engineering-driven, with strong emphasis on system reliability, automation, and operational excellence. This role offers the opportunity to work on production-critical systems, collaborate closely with backend and platform engineers, and take real ownership of reliability and infrastructure in a fast-moving, high-impact environment.

Job Responsibilities:

• Ensure high availability and reliability of production systems supporting large-scale online services.
• Own core operational functions including resource management, incident response, capacity planning, monitoring, and reliability improvements.
• Review system and infrastructure designs, proactively identifying potential reliability and scalability risks.
• Analyze system bottlenecks and structural weaknesses, and lead optimization initiatives to improve stability and cost efficiency.
• Participate in 24/7 on-call rotations, responding quickly to production incidents and driving root cause analysis.
• Continuously improve operational processes through automation, reducing manual intervention and operational overhead.

Job Requirements:

• Bachelor’s degree in Computer Science or a related technical field.
• Proficiency in Python, Go, or Shell scripting, with the ability to independently build tools or platforms.
• Solid experience with cloud infrastructure; exposure to multi-cloud or hybrid environments is a plus.
• Strong fundamentals in Linux systems, networking, load balancing, and high-availability / disaster recovery design.
• Hands-on experience operating or supporting large-scale web services in production environments.
• Self-motivated, responsible, and comfortable working in a fast-paced, reliability-critical environment.

What They Offer

• A large-scale, production-grade technical environment supporting high-traffic, consumer-facing platforms.
• A stable yet fast-evolving engineering environment with long-term technical depth and learning potential.
• Close collaboration with experienced engineers in a flat, open, and execution-focused team culture.

About Us

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

If it sounds like your next move, please don’t hesitate to apply. Kindly note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

www.dadaconsultants.com

EA Registration Number: R2197058

Business Registration Number: 201735941W. Licence Number: 18S9037

Working Hours: 5.5days (Mon-Fri office hours, Sat half day)

Job Scope

• Responsible for handling in-bound calls and email requests for general enquiries within the hospital targeted service standard levels.
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Requirements

• Minimum GCE O levels/N Levels/Diploma in any discipline
• Good communication and interpersonal skills

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

As an EUC Support Engineer at NEXTDC, you’ll provide L1/L2 technical support to our Technology team, resolving end-user IT issues. You will handle service tickets via phone, email, or in-person, escalate complex issues as needed, and assist with software installations, updates, and configurations. Here, you’ll also monitoring IT systems, identifying issues, maintaining documentation, and ensuring compliance with NEXTDC standards, with strong customer service and technical skills essential for minimising downtime

Within this position, your scope will cover:

• First-level technical support to users via phone, email, or in-person, including after-hours support as required
• Troubleshooting hardware and software issues on desktops, laptops, mobile devices, and other peripherals
• Onsite hands & feet support, where physically co-located to resolve technology hardware and software requests and issues, including for Teams meeting rooms and Audiovisual collaboration and presentation equipment
• Managing and resolving service requests and incidents within agreed service levels
• Documenting solutions and update knowledge base articles to assist with future troubleshooting
• Escalating complex issues to senior IT staff or external service providers as needed
• Setting up and configuring new hardware and software for users

LOCATION: Selangor, Malaysia (Puchong Financial Center, PFCC)

REPORTING LINE: Group IT Service

PURPOSE OF THE POSITION:

We are seeking a proactive IT Support Engineer to join our team in Malaysia. The role will provide exceptional technical support for software and hardware systems across Southeast Asia (SEA).

Additionally, as part of our global ticketing team, you will contribute to the "follow the sun" support model, facilitating continuous IT system operations - Windows Servers and computers with full Microsoft Collaborative suite: Office 365 application stack (Teams, Word, Excel, Onedrive, Powerpoint) and SAP ERP as an application backbone across different time zones.

MOBILITY: 10-15% of time

RESPONSIBILITIES:

1. Technical Support:
   • Provide first and second-line technical support for software and hardware issues.
   • Respond to and resolve support tickets in Southeast Asia. Countries coverage scope could be reviewed and extended.
   • Troubleshoot and resolve IT system issues, ensuring minimal downtime to user.

1. Part of Global Ticketing Team:
   • Collaborate with international colleagues in the global ticketing team.
   • Provide follow-the-sun support to ensure seamless IT operations across different time zones.
   • Manage and prioritize support tickets, ensuring timely resolution accordingly.

1. System Administration:
   • Maintenance of IT infrastructure, including servers, networks, and communication systems of Staubli units in the region.
   • Implement and oversee security protocols to protect organizational assets.
   • Conduct routine system checks and updates to ensure optimal performance.

1. Stakeholders Interaction:
   • Build strong relationships with key stakeholders to understand their needs and provide tailored support solutions.
   • Conduct training sessions for end-users to enhance their understanding of IT systems and technologies.

1. Documentation and Reporting:
   • Maintain accurate records of support activities and interactions.
   • Generate regular reports on support ticket trends and performance metrics.
   • Contribute to the creation of technical documentation and user guides

Role Purpose

Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to support our customers across Japan and international markets, based in our Kuala Lumpur office.

You will be the first point of contact for athletes, coaches, and everyday users—owning issues end-to-end and ensuring every customer receives a high-quality, consistent Rapsodo experience across regions.

This is not a transactional support role, and this is not a fully built, highly structured environment. We are scaling our international markets at pace, and this role offers the opportunity to play a hands-on part in building and shaping our systems, processes, and customer experience from the ground up.

We are looking for someone who is highly self-driven, adaptable, and energized by building. You should be comfortable operating in ambiguity, taking initiative, and bringing structure to a fast-evolving environment.

You will need to communicate with clarity and precision across both English and Japanese, troubleshoot effectively, and take full ownership of issues through to resolution.

Key Responsibilities

• Serve as the primary point of contact for customer support across Japan and international markets
• Respond to and manage inbound support cases across email, phone, chat, and ticketing systems
• Provide support in both English and Japanese, ensuring clarity, accuracy, and professionalism in all interactions
• Troubleshoot hardware, software, and connectivity issues across Rapsodo products
• Own customer issues end-to-end, including problem definition, resolution, and high-quality escalation when required
• Prioritize, manage, and close tickets within defined service levels using platforms such as Salesforce and Zendesk
• Collaborate cross-functionally with Engineering, Product, and Sales to resolve issues efficiently
• Route sales-related inquiries to the appropriate team members where relevant
• Identify recurring issues and contribute to reducing support volume through documentation, feedback loops, and process improvements
• Contribute to building and improving support processes, workflows, and internal knowledge bases

Requirements

• Bachelor’s degree required
• 5+ years of experience in customer support or service, preferably in a technology or consumer product environment
• Native or near-native fluency in both English and Japanese (JLPT N2 level or above - spoken and written). Excellent written and verbal communication skills, with sensitivity to cultural and regional differences.
• Strong problem-solving skills, with the ability to troubleshoot hardware, software, and connectivity issues
• Experience with support platforms such as Zendesk and CRM systems (Salesforce preferred)
• Strong organizational skills and the ability to manage multiple priorities effectively
• Ability to remain composed and professional in high-pressure situations
• Comfortable working independently in a fast-paced and evolving environment
• Strong sense of responsibility, attention to detail, and customer focus
• Willingness to learn and develop a deeper understanding of products and systems

Success Metrics

• Clear, accurate, and professional communication across English and Japanese support channels
• Timely and effective resolution of customer issues
• High customer satisfaction through consistency, responsiveness, and attention to detail
• Ability to manage responsibilities independently while maintaining strong collaboration with internal teams
• Ongoing contributions to improving support processes and documentation

If you are someone who thrives in building environments, takes pride in solving problems, and wants to play a role in shaping how customer experience is delivered across international markets, we would love to hear from you.