Total 767 support advisor job vacancies in Customer Service category in Australia

⇒ Role Summary

This candidate will contribute to supporting & deploying CRM solution (8 local markets) which is integrated into the Regional CRM / Marketing Automation platforms. Works closely with key users with high level requirements, will contribute to design / testing / Support of the applications:

• CRM solutions: Acting as the 2nd / 3rd level support on CRM platforms – this includes Clienteling, Customer Data Management, Loyalty Engine, Customer Service solution - Salesforce Service Cloud (SFSC), etc.
• Marketing Automation solutions: Support day-to-day operations supporting different brands on executing marketing campaign accordingly on the Marketing Automation solutions like Salesforce Marketing Cloud (SFMC), Adobe Campaign, etc.

The role is a regional role, supporting 1690+ POS for 14+ beauty brands in 10+ markets in APAC, including Australia, Japan, Korea, Hong Kong, Singapore, Taiwan, Thailand, etc.

⇒ Main Responsibilities

• Manage the 2nd / 3rd level support tickets, perform analysis on the root cause and propose the resolution to the root cause as a result to lower down the number of tickets.
• Support the System Manager to manage Projects or sub-projects. Maintain project status and related documentation. Coordinate project related activities, including planning timelines, scheduling meetings, coordinating resources, and tracking performance.
• Perform analysis and design. Coordinate meetings and interactions with the business users to define and structure requirements. Participate in the analysis, definition and documentation of requirements in forms of business process flow, user story, etc. Lead the creation and documentation of detailed solution designs that are in-line with the existing technical environment.
• Develop applications. Interact with vendors to convert designs and specifications into computer programs following programming standards and best practices. Create test scenarios and run tests to find errors and confirm that application meet specifications.
• Test and Document. Perform testing, data migration, cleansing and review of code of related documentation as required.
• Technical production support of applications. Monitor performance of production applications and provide necessary support. Provide technical assistance by responding to inquiries from others markets regarding errors, problems or questions about programs.
• Train any required technical support staff to use, test, and support programs. Help structure the technical support of Retail applications.
• Program Deployment. Create deployment pac.kages and deployment-related documentation.
• Facilitate the transition of programs from development into production.
• Coordinate with Markets to transfer projects ownership towards local support & maintenance – create reusable assets by the markets.
• Ensure the service delivery of these regional POS CRM Application Systems applications and the performances.
• 2nd level support of CRM / Marketing system in Asia Pacific.

⇒ Qualifications & Experience

• University degree in Computer Science, Information Systems or related field.
• At least 3 Working Experience in supporting system operations (in Retail or Luxury Retail industry would be an advantage).
• Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
• Structured, able to provide regular and consistent reporting.
• Understanding of technical environment (Salesforce Service Cloud, Salesforce Marketing Cloud, MS SQL, BI, etc), and ability to help structuring technical support.
• Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on Retail projects preferable – already exposed to Retail / CRM.
• Good design skills – ability to structure and formalize requirements with key users, and translate into detailed design for vendor quotation and development.
• Excellent communication skills – Good spoken English required.
• Willing to manage many different sub-projects at the same time.
• Willing to work in a multi-brands and dynamic organization.
• Strong technical skills mixed with good business understanding.
• Good command of Mandarin is an advantage in order to effectively communicate with Mandarin-speaking stakeholders.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Summary:

• Work Timing (4334) 12-hour Shift (Can Choose Morning or Night)

• Shift Allowance Morning $180/ Night $360

• Basic $2,800 - $3,500

• AWS + up to 2 Months VB
  

Job descriptions:

• Perform component-level and board-level troubleshooting on PCBA, servers, or electronic modules.

• Debug hardware failures involving BMC, BIOS, CPU, PCH, DIMM, PSU, backplane, fan modules, riser cards, and other system components.

• Analyse failure trends and identify root causes using diagnostic tools.

• Reproduce technical issues and isolate defective components.
  

Requirements:

• Min NITEC, Higher NITEC or Diploma in Manufacturing / Engineering

• 1 to 2 years of working experience, preferably in Semiconductor industry

• Good interpersonal & communication skills
  

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Joseph Song Zhi Xuan
Registration Number: R22106922
AlwaysHired Pte Ltd
EA Licence No: 24C2293

• Full-time (negotiable – 0.8 FTE minimum) | Ongoing position
• Boronia office, on the lands of the Wurundjeri People + hybrid working conditions
• $44.78 – $48.99 p/Hour + 12% super + generous Salary Packaging benefits of up to $18,550

About the program and team
Each’s NDIS Support Coordination team works alongside people with disability, families, and carers to navigate the NDIS with confidence. The team supports participants to understand their plans, connect with the right services, and build the skills and knowledge to live the life they choose—at their own pace, on their own terms.

You’ll join a supportive, collaborative team that values shared learning, reflective practice, and delivering high‑quality, person‑centred support.

Your role, your impact
As a NDIS Support Coordinator, you’ll play a key role in supporting participants to move from planning to action in a way that reflects what matters to them. Your work will help participants strengthen their capacity, navigate systems with less stress, and feel more connected to their community.

You will:

• Build strong, respectful relationships with participants, families, carers, and stakeholders
• Support participants to understand and use their NDIS plans, building confidence and decision‑making skills
• Coordinate services and supports that align with each person’s goals, values, and needs
• Advocate for participants to ensure services are responsive, appropriate, and inclusive
• Monitor plan progress, risks, and outcomes, adjusting supports where needed
• Prepare and submit reports for the NDIA in line with plan requirements
• Accurately record and claim support coordination hours and maintain high‑quality documentation
• Contribute to continuous improvement, training, supervision, and team learning

About you
We’re looking for someone who brings compassion, organisation, and curiosity, and who enjoys working alongside people to solve problems and build capacity.

You’ll be well suited to this role if you have:

• Diploma or higher qualification in a relevant health or human services discipline and/or equivalent experience 
• Experience working in disability, mental health, community, health, or human services
• A person‑centred and strengths‑based approach
• Strong communication and relationship‑building skills
• Confidence managing priorities and navigating systems
• Experience coordinating services and supporting people with complex needs
• Ability to work respectfully with people from diverse backgrounds
• Current state‑based driver’s licence
• Current WWCC and NDIS Worker Screening Check (or willingness to obtain)

What will make you stand out
We’d love to hear from you if you also have:

• Lived experience of disability or experience supporting a family member with disability
• Experience working with psychosocial disability or dual disability

What’s in it for you
At Each you’ll be supported to be your best.

We provide:

• Supportive & inclusive culture – Work with colleagues and leaders who genuinely care
• Balance your way – Flexible working arrangements to support life outside work
• Professional development & supervision – Ongoing learning, mentoring, and reflective practice
• Boost your take‑home pay – Not‑for‑Profit salary packaging up to $15,900 per year PLUS up to $2,650 towards meals and entertainment
• Opportunities for internal career progression across QLD, NSW, ACT, and VIC  
• More leave when you need it – 4 weeks paid annual leave, sick/ carers leave, family & domestic violence leave, public holiday substitution policy, and more…

• Casual role - range of shifts, which may include weekdays, weekends & non-active sleepovers
• Based at our Healesville site, on the lands of the Wurundjeri Peoples
• $45.95 + Super + Salary Packaging Benefits up to $18,550

Maroondah Addictions Recovery Program (MARP) is a 23‑bed Alcohol & Other Drugs (AOD) residential rehabilitation service based in Healesville. The program provides short‑ and longer‑term rehabilitation for individuals seeking recovery from problematic AOD use and complex co‑morbidities.
Residents participate in a structured therapeutic environment that includes intensive group programs, daily routines, and one‑on‑one counselling, delivered within a trauma‑informed, recovery‑focused framework.

About the Role
We are seeking a Support Worker – AOD who brings empathy, professional boundaries, and a strong recovery‑oriented approach.
You’ll play a key role in supporting residents through their daily routines and therapeutic program, while contributing to a safe, consistent residential environment alongside a collaborative multidisciplinary team.

Key Responsibilities

• Support Engagement: Facilitate resident participation in groups, counselling, and daily program activities.
• Assist Daily Living: Provide practical support with meals, chores, shopping, and medication dispensing.
• Promote Recovery Participation: Encourage involvement in AA/NA meetings and other recovery supports.
• Contribute to Treatment Planning: Work with the clinical team to implement and review rehabilitation plans.
• Maintain Documentation: Complete timely and accurate notes in Penelope and TrakCare.
• Collaborate Effectively: Work closely with team members and external partners to support resident progress.
• Provide Transport: Drive the program’s 11‑seater vehicle for group activities and appointments.
• Work to Roster: Participate in rotating day, afternoon, and sleepover shifts (sleepover allowance applies).

About You
You bring warmth, professionalism, and a strong commitment to supporting people in a structured residential environment. You’re confident working with complex presentations and maintaining a therapeutic, recovery‑focused approach.

You will bring:

• Certificate IV or Diploma in Alcohol and Other Drugs
• Experience working with AOD clients, including voluntary and forensic
• Knowledge of harm minimisation and recovery frameworks
• Ability to support individuals with co‑occurring mental health needs
• Strong communication, conflict resolution, and de‑escalation skills
• Attention to documentation accuracy and strong time‑management skills

What's in it for you
At Each you’ll be supported to be your best.  We provide:  

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety 
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per 
  year) plus an extra $2,650 tax-free for meals and entertainment. 
• Free, confidential support – Our Employee Assistance Program is available for you and 
  your family.

Applications close: Monday 4th May 2026
Please note, applications will be processed as they are received.
For further information, please contact Steven Rogers at Steven.Rogers@each.com.au

Job Title: Client Support Specialist

We are seeking a dedicated and customer-focused individual to join our team as a Client Support Specialist.

Key Responsibilities:

• Provide professional support to clients after sales

• Handle enquiries, feedback, and service-related issues

• Maintain strong client relationships and ensure customer satisfaction

• Coordinate with internal teams to resolve client matters efficiently

• Update and maintain accurate customer records

• Assist with administrative duties when required

Requirements:

• Singaporeans, PR, or LTVP holders are welcome to apply

• Strong communication and interpersonal skills

• Customer-oriented with a positive attitude

• Able to handle multiple tasks and work independently

• Prior experience in customer service or client support preferred

• Candidates with CEI Certification will have an added advantage

• Able to commit on weekends

Working Hours & Location:

• 2PM-10PM ( weekdays) & some weekends

• ONSITE CLIENT RESIDENCE & OFFICE

Salary:

• To be discussed based on experience

Interested applicants, please send your resume to thhrecruitment0407@gmail.com

We regret that only shortlisted candidates will be notified.

Company Overview

Headquartered in Singapore, Agrocorp International is a leading integrated agricultural commodity and food solutions provider with presence in 16 countries and 25 offices. For over 30 years, Agrocorp has played a distinct role in nourishing the changing world with our agri-food supplies and solutions. To better serve our vision of nourishing a changing world, we’ve grown in size and business verticals from farm partnerships to processing plants and to retail market distribution. Our product range has widened to include a wide variety of commodities & food ingredients. In retail space, Sansar foods offers a wide range of premium pulses and HerbYvore is our plant based food range which includes non diary cheese, eggless egg, vegan ice cream etc.

Job Summary

This role offers professional career development opportunities with renowned global Agri-commodities trader, Agrocorp International Pte Ltd (Agrocorp). The Company has a significant presence in the primary origination and buyer markets such as Canada, West Africa, China, Turkey, the Middle East, India, Bangladesh, and Vietnam among many others. With more than 3 decades of active engagement in the market driven by solid values, a clear vision, and a nice culture, we seek to strengthen further our commitment towards being a responsible global player in nourishing an ever-changing world. To support us in this high-priority function, we are looking for a talented and experienced professional to be based in our Singapore HQ to take on the role of:

Responsibilities

• Prepare and verify a full set of shipping documents in compliance with Letters of Credit and contractual requirements to ensure timely negotiation and shipment processing
• Manage and coordinate shipments by bulk vessels to meet operational and contractual deadlines
• Collaborate closely with the Team Head, Traders, Origination desks, and Shipping desk to align shipping operations with business objectives
• Supervise and coordinate daily operations activities to maintain efficiency and compliance
• Provide leadership and hands-on guidance to the team in executing high-risk, large-value contracts, ensuring risk mitigation and contract adherence

Required competencies and certifications

• Demonstrated intensive experience applying ICC rules for Letters of Credit to manage international trade transactions effectively

Preferred competencies and qualifications

• Minimum GCE ‘A’ level or Diploma in International Trade in Import & Export or related field
• 4 to 6 years of experience in an Agri-Business or Trading Company, preferably dealing with soft commodities
• Proficient communication skills to facilitate clear and effective stakeholder engagement
• Working knowledge of MS Word and Excel to support documentation and reporting tasks
• Knowledge of GAFTA and FOSFA trade associations to enhance contract and trade compliance
• Understanding of Incoterms and international trade principles to support shipping and contractual processes
• Strong attention to detail, organizational skills, analytical thinking, and independent problem-solving abilities

Key Responsibilities

• Support end-to-end trade execution for base metals (e.g., copper, aluminium, zinc), from contract to settlement
• Prepare, review, and manage trade documentation, including contracts, invoices, packing lists, bills of lading, and other shipping documents
• Liaise with traders, counterparties, banks, warehouses, and logistics providers to ensure seamless operations
• Handle and monitor letters of credit (L/Cs), payment terms, and banking documentation
• Track shipments and coordinate logistics to ensure timely delivery and resolve any operational issues
• Maintain accurate trade records and ensure compliance with internal controls and regulatory requirements
• Assist with reconciliations, reporting, and month-end closing activities
• Support process improvements to enhance operational efficiency

Requirements

• Diploma/Degree in Business, Finance, Supply Chain, or related field
• 1–3 years of experience in trade support, operations, commodities, or shipping/logistics
• Familiarity with trade lifecycle, L/C processes, and shipping documentation
• Proficient in Microsoft Excel and comfortable handling data and reporting
• Strong attention to detail, organisational, and multitasking skills
• Good communication skills and ability to work in a fast-paced environment

Salary: $2800 to $3200
Work Days: 5 Days (8:30am to 5:30pm)
Work Location: Sin Ming (near Marymount, Upper Thomson, Bishan and Ang Mo Kio MRT Stations)

Responsibilities:
• Provide IT support for in-house desktops, laptops, printers and software.
• Troubleshoot IT issues and liaise with external IT vendors when needed.
• Handle customer enquiries and provide sales support.
• Prepare quotations, sales order and related documents.
• Coordinate with customers on orders and deliveries.

Requirements:
• Diploma in IT, Business or related field
• Basic IT troubleshooting knowledge and MS Office skills
• Organized, responsible and able to multitask
• Singaporean only need apply

Please submit your resume in MS Word format to sunnie@united-personnel.com

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#02-75 WCEGA Tower
Singapore 658065
Tel:+65 65651939
www.united-personnel.com

EALicence Number: 05C5278
RegistrationNo.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

Responsibilities:

• Handle telephone enquiries and make bookings for patients.

• Match patients’ requests to appropriate Physicians, being mindful of their preferences and well-being to attract patient visits.

• Manage the front desk daily cash collection with integrity and proper record keeping.

• Provide innovative customer service which includes patient relationship management, patients' registration and scheduling of appointments.

• To perform other clinic duties as and when requested by the supervisor and as advised by Clinic management.

Requirements:

• Diploma holder with at least 2 years of relevant working experience

• Experience working at front desk or/and in a TCM clinic will be an advantage.

Contract Duration: 1 year

Working hours:

• Monday to Wed, Saturday: 8.15am to 5.30pm , Thursday: 8.15am to5.30pm (for day duty)
• Thursday:  1.00pm to 9.00pm (for night duty), Friday: 8.30am to 5.15pm
• Roster on a five-day week, which may include working on one night duty and/or on a Saturday.
• Lunch break: 12.30pm to1.15pm (45 min)

Working Location: 50 Nanyang Avenue

Monthly Salary: $2,500 – $3,200 per month

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485

L3 EUC with System Engineer SCCM experience

JD:

• Experience handling Executive/C-Level Support
• Experience with supporting Windows 10/11 and MacOS
• Experience with Microsoft 365 and Windows Administration
• Experience with scripting (PowerShell)
• Experience with running AV event / conference room support
• Exposure to Citrix Cloud/XenDesktop/XenApp
• Exposure to Microsoft Azure Administration (endpoint/exchange/VDI)
• Exposure to ticket queue management (ServiceNow)
• Exposure to Intune and JAMF Device Management
• Collaborate effectively with the infrastructure engineering teams and the business
• Excellent verbal and written communication skills
• Strong ownership experience with a track record of delivering results
• Bachelor’s degree

We’d Love If You Had

• Trading floor support experience
• VMware knowledge or experience
• Experience with Windows Server 2019

The Role

We're looking for a Customer Onboarding and Support Associate to be the very first face our merchants meet after they sign on with us. You're the welcome party, the guide, and the safety net — all rolled into one.You'll work hand-in-hand with café owners, kiosk operators, and restaurant managers — getting their POS set up, menus dialled in, loyalty programmes launched, and their teams trained up and confident. Your mission? Make every merchant feel supported, set up for success, and genuinely excited to run their business.This is a hands-on, out-in-the-field kind of role. You'll be at merchant locations, running onboarding sessions in person, troubleshooting live, and being the person they trust during the most critical chapter of their journey with us. No hiding behind a screen here.What You'll DoOnboarding

• Walk new merchants through the full onboarding journey — account setup, menu config, POS and Kiosk installation, Scan-to-Order activation, payment settings, and loyalty programme launch.
• Run personalised, on-site training sessions until the merchant's team feels fluent and confident on the platform.
• Build and maintain onboarding resources — tutorials, walkthroughs, documentation — so merchants can find their footing fast.
• Own our onboarding pipeline and keep raising the bar on customer experience!

Support

• Be the responsive, reassuring voice across email, chat, WhatsApp, and phone — resolving issues promptly and with genuine care.
• Troubleshoot technical problems and loop in engineering on the trickier stuff. When a site visit's the fastest fix, you'll be out the door (bonus: you'll see a side of the F&B world most people never do

Job Description

• Maintain the general cleanliness of equipment and the workplace

• Provide logistical support for school events and activities, including carrying and arranging

furniture and equipment

• Operate and maintain basic office equipment and materials

• Any other duties assigned by the supervisor

Overview

Our client is a well-established, privately held international investment group headquartered in Singapore. Small, lean IT function - you'll own end-to-end technology support for a high-standards environment where the users are VIPs and senior executives.

Responsibilities

• First-class end user support across desktops, laptops, mobile devices, printers, VOIP, and AV/VC systems
• Full lifecycle ownership - procurement, deployment, configuration, and ongoing hardware support
• Manage and maintain Windows Server infrastructure including AD, GPO, DHCP, DNS, and file/print services
• Virtual infrastructure (Hyper-V), SAN administration, and Exchange Server support
• Microsoft 365, Azure, and Entra administration
• Manage AV and video conferencing systems

Requirements

• Proven IT support experience in a financial services environment - banking, asset management, PEVC, or a similarly professional setting
• Hands-on experience across Windows 11, macOS, and Microsoft 365 / Azure / Entra stack
• Solid networking fundamentals like TCP/IP, DNS, DHCP
• Experience with AV and video conferencing systems (Zoom Rooms, Crestron, or equivalent)
• Vendor management and procurement experience
• Bloomberg terminal support experience is a plus
• Excellent spoken and written English