Total 437 quality manager job vacancies in Customer Service category in Australia

Job Description

· Knowledge in ISO 9001/14000 and TS 16949 QMS will be an added advantage

· 5 days work week (Monday to Friday)

· good Pay + AWS + variable Bonus + Good Benefit

Responsibility:

· Responsible for daily production line audit, managing the document control process for Quality Management Systems in compliance with ISO 9001/14000 and TS 16949 quality standards.

· Liaise with internal and other departments, customer and supplier for all quality related issues.

· Drive quality improvement activities for achieving quality goal and to meet customer’s requirements.

Requirements:

· Degree/Diploma in any Engineering discipline with

Interested Candidates please send an updated resume / CV in Ms Word format Whatsapp your Resume detail to 98332779 (SMS only without call).

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Service Delivery Manager (IT Projects & Solutions)

Job Overview

We are representing a client seeking a Service Delivery Manager to lead and manage end-to-end delivery of commercial IT projects, from presales engagement through implementation and transition to support.

This role requires a well-rounded individual with experience across presales, project management, and service delivery, capable of coordinating cross-functional teams spanning infrastructure, applications, and cybersecurity domains. The successful candidate will play a key role in ensuring solutions are well-defined, effectively delivered, and aligned with customer and business expectations.

Key Responsibilities

Presales & Solutioning

• Participate in presales activities including customer discussions, requirement gathering, and solution workshops.
• Translate business and technical requirements into practical solution proposals, scope of work, and implementation approaches.
• Support development of project estimates, timelines, resource planning, and delivery assumptions.
• Act as a key liaison between sales, technical teams, and customers during opportunity qualification and proposal stages.

Project Delivery & Management

• Lead end-to-end project delivery for awarded IT projects, ensuring alignment to scope, timelines, and quality expectations.
• Develop and manage project plans, including milestones, deliverables, dependencies, risks, and resource allocation.
• Track progress, manage risks/issues, and provide regular status updates to stakeholders.
• Coordinate testing, UAT, cutover planning, deployment, and post-go-live (hypercare) support.

Service Delivery & Transition

• Ensure smooth transition from implementation to support, including handover documentation, support scope definition, and escalation procedures.
• Coordinate with internal support teams and external vendors to ensure service readiness and continuity.
• Maintain delivery governance through proper documentation, reporting, and closure processes.

Vendor & Stakeholder Management

• Manage third-party vendors, implementation partners, and service providers to ensure timely and quality delivery.
• Monitor vendor performance, resource utilisation, and adherence to project commitments.
• Engage stakeholders across business, IT, and customer environments to ensure clear communication and alignment.

Technical & Cross-Domain Coordination

• Work across infrastructure, applications, cybersecurity, and cloud environments to support solution delivery.
• Coordinate technical teams for system implementation, integration, network setup, security controls, and managed services.
• Ensure all technical dependencies, assumptions, and risks are clearly identified and managed.

Governance & Continuous Improvement

• Maintain project documentation including proposals, SOWs, project plans, RAID logs, status reports, and closure records.
• Ensure compliance with delivery standards, governance processes, and quality expectations.
• Drive continuous improvement in delivery practices, proposal quality, and operational readiness.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, Cybersecurity, Business Information Systems, or related field.
• Minimum 3–5 years of relevant experience in IT project delivery, service delivery, or presales support roles.
• Proven experience managing IT projects involving infrastructure, enterprise applications, cloud, networks, or cybersecurity solutions.
• Good understanding of presales lifecycle, including proposal development, scope definition, and costing inputs.
• Experience managing third-party vendors and implementation partners.
• Familiarity with project management practices (planning, risk management, issue tracking, stakeholder reporting).
• Strong communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
• Ability to manage multiple projects and priorities in a structured and organised manner.

Preferred / Advantageous Skills

• Exposure to cloud platforms, enterprise systems, or cybersecurity solutions.
• Experience in system integration or multi-domain project coordination.
• Familiarity with tools and documentation such as SOWs, project plans, RAID logs, and service transition frameworks.
• Certifications in Project Management (e.g. PMP, PRINCE2), IT Service Management (e.g. ITIL), Cloud, or Cybersecurity.

Key Competencies

• Project and service delivery management
• Presales and solutioning capability
• Stakeholder and vendor management
• Risk management and problem-solving
• Communication and presentation skills
• Cross-functional coordination

Additional Information

• This role offers exposure to end-to-end IT project lifecycle, from presales through delivery and service transition.
• Suitable for candidates looking to grow into senior delivery, program management, or solution leadership roles.
• Candidates with balanced experience across commercial, technical, and delivery aspects will be highly preferred.

WOLA RECRUITMENTPTE. LTD. (23C1703)

EA Personnel No:R21100547 ; EA Personnel Name:KIT WEE LEX

Job Overview:

The Manager oversees daily service operations, ensuring clients receive compassionate, high-quality care. This role involves working with a team of care providers, ensuring regulatory compliance and maintaining positive relationships with clients, families and healthcare professionals. The Manager also plans, coordinates, and delivers care services that meet client needs while upholding organizational standards.

Key Responsibilities:

Financial Management:

• Oversee the budget for home care services, ensuring efficient allocation of resources and controlling costs.
• Track and manage billing and payments for services rendered.
• Ensure timely submission to Finance Department and update in Medisave portal.
• Identify opportunities to improve operational efficiencies and reduce costs without compromising care quality.

Client Care & Service Delivery:

• Ensure care plans are followed and services are delivered.
• Work with clinical teams to address any client concerns or complaints promptly and professionally to maintain satisfaction and improve service delivery.

Compliance & Regulations:

• Ensure that all home care services are in compliance with regulations, including licensing and accreditation requirements.
• Maintain accurate and up-to-date operational records and ensure timely response to patient referrals.
• Conduct regular audits to monitor compliance with healthcare standards and quality assurance protocols.

Coordination:

• Act as the primary point of contact between Agency for Integrated Care (AIC) & Ministry of Health (MOH) for regulatory & operational matters.

• Coordinate with clinical professionals (e.g., doctors, therapists, etc.) to ensure comprehensive care for clients.

Leadership & Supervision:

• Oversee the recruitment & training of home care administrative staff.
• Provide leadership, mentorship and performance evaluations to ensure a high standard of care delivery.
• Ensure adequate staffing levels and the effective scheduling of care providers to meet client needs.
• Foster a culture of continuous improvement and teamwork within the home care team.

Marketing & Business Development:

• Assist with the development of marketing strategies to attract new clients and expand services.
• Build and maintain relationships with referral sources, such as hospitals, doctors’ offices, and community organizations.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Nursing, Social Work or related field.
• Proven experience in home care management or healthcare service delivery, with at least 5 years of experience in a supervisory or managerial role.
• Strong knowledge of the intermediate and long-term care sector, information systems, subvention & use of Medisave.
• Excellent communication and interpersonal skills.
• Strong leadership skills with the ability to motivate, guide and develop a team.
• Ability to manage budgets, billing and financial aspects of home care operations.
• Compassionate, empathetic and patient-focused approach to care.

Skills & Abilities:

• Strong organizational and time-management skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in using healthcare management software (SAP Community Hospital Common System) is preferred.
• Proficiency in use of and Microsoft Excel (at least intermediate level).
• Strong decision-making skills and the ability to prioritize tasks.
• Ability to work independently and as part of a collaborative team.

Key Responsibilities:

• Service Delivery Management - Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent must haves.
• Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills: Excellent communication, leadership, and client relationship management skills.

Position Title: Care Studio and Rehab Manager
Location: Bright Hill
Working Days: Monday – Friday
Working Hours: 8:30AM – 6:00PM
Salary: $7,000 – $9,000

Job Description

• Support the development and implementation of operational and strategic initiatives for the Care Studio and Rehabilitation Department.

• Assist in the development and enhancement of Care Studio programmes and services.

• Monitor departmental KPIs and manage budget and resource utilization.

• Oversee manpower planning and operations of the Care Studio and Rehabilitation teams.

• Develop policies and ensure compliance with regulatory requirements and MOH licensing standards.

• Support recruitment, staff development, and retention initiatives.

• Manage the daily operations of the Care Studio and Rehabilitation Department.

• Develop and promote centre-based and home-based rehabilitation and day care programmes.

• Oversee the delivery of community and home care services.

• Manage healthcare needs assessments and the implementation of care plans for clients.

• Coordinate and monitor clinical and service quality indicators for continuous improvement.

• Manage enquiries, feedback, complaints, and incidents relating to centre operations.

• Identify and establish partnerships to support business development and client acquisition.

• Maintain relationships with existing and prospective partners and organizations.

• Ensure compliance with the Personal Data Protection Act (PDPA) relating to clients and staff.

Requirements

• Degree or Master's qualification in Allied Health or related disciplines preferred.

• Minimum 5 years of experience in a community care setting.

• Minimum 2 years of supervisory experience.

• Possess a valid BCLS + AED certification.

• Knowledge of the Intermediate and Long-Term Care (ILTC) landscape will be an advantage.

• Experience in quality and risk management.

• Experience in coaching, counselling, and manpower planning.

• Experience in start-up operations for care centres, nursing homes, or elderly home care services will be an advantage.

• Proficient in Microsoft Office applications.

• Experience with Infocare systems will be an advantage.

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Bereavement Service Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)
• Employment Type: Full time, Permanent

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Operational Leadership – Lead daily service operations through morning briefings, coordination with Team Leaders, and oversight of funeral service activities.

• Scheduling & Finance Reporting – Manage service schedules, prepare monthly rosters, and provide budget updates to the Finance Department.

• Quality & Client Care – Monitor service standards, respond to client feedback, and ensure rituals and customs are observed in line with company policies.

• Process Development – Review and refine SOPs, templates, and workflows with Team Leaders to improve efficiency and documentation.

• HR & Staff Support – Oversee leave approvals, overtime, recruitment assistance, and initiatives to maintain staff morale and well‑being.

• Policy & Compliance – Ensure adherence to company policies, manage compensation matters, and perform additional operational duties as required.

Requirements

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Role Overview

The Service Delivery Manager is responsible for ensuring the high-quality delivery of IT services to clients and internal stakeholders. This role focuses on service performance, client satisfaction, continuous improvement, and adherence to Service Level Agreements (SLAs).

Key Responsibilities

Service Delivery & Operations

Oversee end-to-end service delivery to ensure quality and consistency

Monitor and manage service performance against SLAs, KPIs, and OLAs

Ensure timely resolution of incidents, service requests, and escalations

Coordinate with technical teams to resolve complex issues

Stakeholder Management

Act as the primary point of contact for clients and customers

Build and maintain strong stakeholder relationships

Conduct regular service review meetings

Manage expectations and ensure customer satisfaction

Incident & Problem Management

Lead major incident management and communications

Drive root cause analysis (RCA) and implement preventive actions

Reduce recurring issues through continuous improvement initiatives

Team & Vendor Management

Manage and guide internal and external service delivery teams

Collaborate with vendors and partners to meet service standards

Support capacity planning and team performance management

Process Improvement & Governance

Drive ITIL best practices across Incident, Problem, Change, and Service Request Management

Identify opportunities for service improvement and cost optimization

Ensure compliance with organizational policies and standards

Reporting & Metrics

Prepare service reports, dashboards, and performance metrics

Analyze trends and recommend corrective and preventive actions

Track customer satisfaction (CSAT) and overall service quality

Skills & Experience

Strong understanding of the ITIL framework

Excellent communication and stakeholder management skills

Proven problem-solving and analytical abilities

Experience with service management tools (e.g., ServiceNow, Remedy, Jira)

Ability to manage multiple priorities and escalations

Leadership and people management capabilities

Qualifications & Experience

Bachelor’s degree in IT, Computer Science, Business, or a related field

ITIL certification (preferred or required)

PMP or PRINCE2 certification (optional but advantageous)

7–12 years of experience in IT service delivery or operations

Strong background in client-facing service management roles

Key Performance Indicators

SLA compliance

Customer satisfaction (CSAT/NPS)

Incident resolution time

Service availability and uptime

Reduction in repeat incidents

Assistant Bereavement Service Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $4500 + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Daily Operations Leadership – Conduct morning briefings, coordinate with Team Leaders, and ensure seamless execution of funeral service activities.

• Scheduling & Reporting – Manage service schedules, prepare monthly rosters, and provide budget updates to Finance.

• Service Quality Management – Monitor performance, address client concerns, and ensure services meet required rituals, customs, and company standards.

• Process Optimization – Review SOPs, templates, and workflows with Team Leaders to improve efficiency and documentation.

• HR & Staff Welfare – Support leave approvals, overtime, recruitment, and initiatives to maintain staff morale and well‑being.

• Policy & Compliance Oversight – Ensure adherence to company policies, oversee compensation matters, and handle additional operational duties.

Requirements

• At least 2-4 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

What the role is

Levy and Incentives Management Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

What you will be working on

Reporting to the team lead, the successful candidate will be responsible for reviewing and developing business processes to support various incentive programmes, augment operational efficiency and improve service delivery in in funding administration.

Responsibilities and Competencies:

• Operational Process Design and Implementation

o Design, develop, and implement effective operational processes relating to funding administration.

o Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.

o Competencies: Process Design, Operational Efficiency, Digitisation

• Project Management and Technology Integration

o Lead project management efforts in the area of system development.

o Drive operations and technology integration initiatives to enhance operational efficiency.

o Competencies: Project Management, Technology Integration, Strategic Execution

• Policy Development and Compliance

o Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.

o Build and continuously strengthen processes and operational policies to achieve high service standards.

o Competencies: Policy Development, Compliance Management, Process Improvement

• Stakeholder Engagement and Support

o Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.

o Assist in the management of the outsourced service partner to maintain effective service delivery.

o Competencies: Stakeholder Engagement, Service Management, Communication Skills

• Data Analysis and Reporting

o Work with large datasets to perform data extraction, collation, tracking, and analyses.

o Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.

o Collate data and statistics and prepare information for reporting purposes.

o Competencies: Data Analysis, Insight Generation, Reporting Skills

• Secretariat Responsibilities

o Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.

o Competencies: Organizational Skills, Multi-Agency Coordination, Communication

What we are looking for

• Possess the required competencies to execute the job duties proficiently

• Manager: 3 to 5 years of relevant work experience in grants, operations, project

• Senior Manager: At least 6 years of relevant work experience in grants, operations, project management, or system development.

• Good analytical and problem-solving skills.

• Proficiency in systems and design thinking methodologies.

• Ability to work independently, within a team, and across teams.

• Good interpersonal relationship skills and adaptability to a fast-paced work environment.

• Good verbal and written communication skills, including stakeholder management and presentation skills.

• Proficient in word processing, spreadsheet, and presentation applications.

• Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.

This is an individual contributor role.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.

Responsibilities:

• Working with youth at and in risk e.g. youth who are youth offenders.
• Provide case management and appropriate level of care through risk assessment, care planning, and interventions to youths at risk and their families.
• Collaborate with schools and community stakeholders to implement a holistic intervention and supportive care plan for youths and families.
• Conduct and facilitate groupwork sessions according to the curriculum provided to youths.
• Plan and executive community-based programme.
• Contribute to work teams and projects in the Youth Department.

Requirements:

• Passionate in working with youths
• Candidate possesses minimum Degree/postgraduate certification in Psychology, Counselling or Sociology.
• Preferably trained in YLS/CMI (Youth Level of Service/ Case Management Inventory).
• Willing to work one night every fortnight and on some weekends to execute community-based programme.
• Have good interpersonal and administration skills
• Strong team player with excellent organisational skills
• Job position is on contractual basis

If you are interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.

• Lead daily operations of 3 Centers, manage multidisciplinary teams, and ensure holistic care for clients.
• Oversee assessments, admissions, and reviews; ensure compliance with MOH regulations, nursing standards, licensing, and inspections.
• Plan manpower, manage staffing, and provide coaching, training, and performance support to staff.
• Develop and maintain policies, procedures, and workflows to enhance care delivery and operational efficiency.
• Promote centre services through outreach, events, and partnerships to increase awareness and client enrolment.
• Handle regulatory submissions, workload reporting, and subvention matters.
• Ensure cost-effective use of resources while maintaining quality and productivity.
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 6 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

About Us

Woodlands Hospital is a next generation healthcare systemdesigned to meet the future of care. As an integrated acute and communityhospital with specialist outpatient clinics and innovative care models, wedeliver person centred, connected and seamless care—extending far beyondtraditional hospital walls.

Our mission is to redefine healthcare for an ageing anddiverse population through digital innovation, personalized care, and strongpatient relationships while strengthening preventive and integrated care in thecommunity. Guided by teamwork, service excellence and sustainability, we arebuilding a healthier future for all.

Why This Role Matters

We are seeking an Operations Executive to play a criticalrole in enabling effective clinical service planning, operations, and deliveryacross Woodlands Health. You will be part of a high performing, engagedoperating environment where teams are empowered to deliver safe, efficient, andpatient centred care. As part of the operations team, you will translateorganisational strategy into effective operational execution to meet thehospital’s goals. You will support initiatives that enhance care quality, servicevalue, and patient experience across the OT, Endoscopy and SOC facilities andClinical Operations (surgery) services supported by this Enterprise.

This is more than an administrative or coordination role. Asa trusted partner to clinical leaders, you will help translate populationhealth needs and clinical strategy into well planned, resilient, and futureready services—supporting clinicians, nurses to ensure operational excellenceacross the care continuum.

Key Responsibilities

Support Care Services Planning & Development

• Support the analysis of population health needs within theWH catchment area to inform clinical services planning and population healthstrategies.

• Partner clinical leaders to identify, develop, andimplement clinical services aligned with projected demand and organisationalpriorities.

• Work closely with clinical leads to define servicerequirements, workload projections, and capacity considerations.

• Support the design and implementation of innovative andintegrated care delivery models across settings.

Support Facility and Clinical Operations

• Ensure that facilities, equipment, and instrumentationmeet clinical needs, standardisation norms, and regulatory compliance.

• Support planning and procurement of clinical equipment andinstruments in line with approved service requirements.

• Use data to support the development of clinical servicesand optimize efficiency of facilities.

Governance, Planning & Department Support

• Prepare and support clinical programme approval papers andwork with clinicians to operationalize these programmes for patient care.

• Prepare and support equipment procurement approval papers,tender documentation, and legal submissions related to clinical operations.

• Support annual enterprise and division work plans,budgeting exercises, and required submissions .

• Develop, maintain, and update departmental policies andwork instructions, and serve as a resource for onboarding new staff.

General Responsibilities

• Perform additional duties as assigned by the Chief/Head ofClinical Department and Director, Elective Care Enterprise.

• Support meetings, initiatives, and projects as assigned.

What You Bring

Qualifications & Experience

• University degree.

• At least 2 years of relevant experience in operations,healthcare services, or a similar environment is advantageous but notessential.

• Healthcare experience is advantageous but not essential.

Skills & Attributes

• Strong planning, organisation, and coordination skills.

• Ability to manage relationships and communicateeffectively with clinicians and multidisciplinary teams.

• Analytical mindset with the ability to translate conceptsinto operational models, and data into actionable insights.

• Confident communicator with sound negotiation andstakeholder management skills.

• Adaptable and comfortable working in a complex, fastmoving healthcare environment.

• Good presentation and writing skills

Why Join Us?

• Be part of a purpose driven organisation shaping thefuture of healthcare in Singapore.

• Work closely with clinical leaders to make a meaningfulimpact on care delivery and patient outcomes.

• Contribute to innovative care models and community basedhealthcare.

• Grow your career within an integrated healthcare systemcommitted to people development, collaboration, and service excellence.

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

• Working Days: Monday - Friday, 8.30am to 5.30pm
• Location: Ang Mo Kio Techplace
• Salary: SGD 6,000 - SGD 7,000 

Job Responsibilities

• Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Job Requirements

• Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field.
• Minimum 5 years of relevant working experience in a managerial or senior leadership role.
• Experience in machinery, equipment or technical service industry will be an added advantage.
• Able to work after office hours when required (for urgent customer support).

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Working Days: Monday - Friday, 8.30am to 5.30pm
• Location: Ang Mo Kio Techplace
• Industry: Electronic Manufacturing/ Semiconductor Industry prefer

Job Responsibilities

• Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.
• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
• Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
• Build and maintain strong relationships with customers, internal departments and senior management.
• Maintain accurate and detailed documentation including customer reports and operational records.
• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279