Total 18 procurement executive job vacancies in Customer Service category in Australia

We are looking for a dedicated individual, who has a passion for transforming his/her good customer service skills in achieving customer excellence in backend support for class admin operations. Will need to attend to any incoming inquiries for class schedule and to manage the coordination of lesson arrangements with the coaches and customers. The respective individual will be trained with in-house systems to carry out duties in managing the class admin area under the company guidelines and policies.

Job Description

• Attend to customer requests and inquiries via the phone and online messaging platform (WATI).
• Slot students into classes and answer customers' questions pertaining to the enrolment
• Explain various school policies and things to note for sign-up
• Take the initiative to look for possible slots of class and raise to coaches to create potential classes based on demand.
• Execute end-to-end coordination of lesson arrangement with the parents, students, and coaches.
• Manage makeup lesson requests from customers or assign duties of makeup lessons by branch and class admin management.
• Proactively monitor the balance of student lessons in a term and conduct renewal reminders as per company policies to the parents/students.
• Manage lesson cancellation communication with all parties.
• Work with branch operations staff and coach to resolve and manage relief coach arrangements.
• Conduct student transfer duties from private to group lessons or vice versa.
• Assist in returning students’ arrangement and lesson resumption.
• Coordinate with coaches on the progression of students and ensure the class-level information is being duly updated in the system.
• Other ad-hoc duties that are deemed appropriate within the role.

Key Responsibilities:

Inquiry Management: Promptly handle all incoming phone calls and digital inquiries with a professional and helpful demeanor.

Sales Conversion: Proactively explain our services to potential customers, answer questions about our offerings, and guide them through the sign-up or booking process.

Communication: Maintain high-quality communication standards to ensure customer satisfaction and brand loyalty.

Data Entry: Accurately record customer details and interaction summaries in our internal tracking system (e.g., Notion or your preferred CRM).

Problem Solving: Address customer concerns or complaints with patience and efficiency, escalating issues to management when necessary.

Information

• Work at Puchong IOI Boulevard Office.

• 5 days work per week (will be required to work on weekend).

Job Requirement

• Minimum qualification of Diploma and above, relevant field of certification.

• Have at least 1 year of customer service experience.

• Be committed with passion and dedication to customer service in a call center environment.

• Being people-oriented nature with good interpersonal skills in communication.

• Being resilient with patience in handling customers’ queries and complaints.

• Possessed strong PC skills with Microsoft Office knowledge, Google Sheets, e.g Word and Excel.

• Able to communicate in English, Mandarin & Malay

• Professional, punctual, and well-organized individual who will enact his/her responsibility for all the coordination.

• Good team player, and able to work as a team in communication and delivering the message internally and externally.

Perks & Benefits

• Casual dress code
• Company trips
• Open culture
• Personal development opportunities
• Paid training and development

JOB DESCRIPTION

RESPONSIBILITIES:

• Handle all custom formalities with customs and other authorities with regards to custom clearance.
• Manage forwarding activities and ensure that import and export goods are cleared in a timely manner.
• Go daily to the port to process custom file submissions. (if needed)
• Monitor and update containers through the port system
• Monitor loading and unloading of warehouses and ports (if needed)
• Handle for import and export (eg K1/K2/K4/K8/K9/ZB1/ZB2 permits required for customs submission)
• Experienced in EDI, Dagang Net and Port VGM submission
• Liaise with clients and agents with proper HS codes and advices duty/tax amount upon enquiry.
• Provide timely report and appropriate analysis
• Ensure proper documentation filling and system update

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ transportation or equivalent.
• At least 2-3 years (s) of working experience in forwarding Operation and well versed in Royal Custom procedure.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English & Malay speaking (both written and oral)
• Willing to work under challenging environment
• KEK Certificate is an added advantage

職位描述

職責：

• 負責辦理與海關及其他相關部門有關清關的所有手續。
• 管理貨運代理活動，確保進出口貨物及時清關。
• 每日前往港口處理自訂文件提交。 （如有需要）
• 透過連接埠系統監控和更新容器
• 監控倉庫和港口的裝卸情況（如有需要）
• 辦理進出口手續（例如報關所需的K1/K2/K4/K8/K9/ZB1/ZB2許可證）
• 熟悉 EDI、大港網和港口 VGM 提交
• 與客戶和代理商溝通，提供正確的HS編碼，並根據詢問提供關稅/稅額建議。
• 及時提供報告和適當的分析
• 確保正確填寫文件並更新系統

教育/經驗/技能需求：

• 應徵者至少需持有SPM、文憑或高級/高等/交通運輸或同等學歷。
• 至少有 2-3 年貨運業務工作經驗，並精通皇家海關程序。
• 必備技能：較強的口頭溝通和表達能力、自律性、電腦操作能力、簡報準備和報告撰寫能力。
• 英語和馬來語聽說讀寫能力俱佳
• 願意在充滿挑戰的環境中工作
• KEK憑證是一項額外優勢

工作職責：

• 透過各種溝通管道為客戶提供優質的客戶服務和支援。
• 專業且有效率地處理客戶的諮詢、投訴和回饋。
• 與客戶建立並維持良好的關係。
• 準確更新並維護公司係統中的客戶資訊。
• 與團隊成員緊密合作，確保客戶滿意度和卓越的服務。
• 依安排履行其他客戶服務相關職責。

工作時間：

輪班制

• 工作時間：週一至週五，上午10:00至下午7:00
• 週六、週日：下午 1:00 – 晚上 9:00。
• 工作日休息兩天（輪班制）。

要求：

• 最低學歷要求為SPM或以上。
• 具備良好的客戶服務意識和為客戶服務的熱情。
• 較強的人際溝通和溝通能力。
• 能夠自信地與各層級的客戶溝通。
• 必須能夠有效地理解、說、讀、寫馬來語。
• 具備電腦操作能力，能夠有效率地操作電腦系統。
• 態度積極，自我激勵，樂於學習。
• 致力於提供卓越的客戶服務並實現客戶滿意度。

福利待遇

• 開放文化
• 個人發展機會

我們提供的服務：

• 具競爭力的薪資待遇。
• 培訓和職業發展機會。
• 友好互助的工作環境。
• 在不斷發展的企業中，您將有機會與他人共同成長。如果您熱愛客戶服務，並且樂於與人交流，我們誠摯地邀請您加入我們的團隊。

About the Role

This is a dual-channel commercial role responsible for running both the sales and supply sides of Carousell Mobile Malaysia's online operations. You will handle all inbound buyer chats to convert sales, and all inbound supplier chats via Qontak to secure supply collection — then log every conversion in detail into Google Sheets for the operations team to process.

You own the front-end of both channels. Once a supply collection is confirmed, you hand off to the operations team for physical pickup and fulfilment. This role suits someone who is organised, fast with communication, commercially sharp, and takes full ownership of their numbers across both directions.

What You Will Do

Sales — Buyer Chat Handling & Conversion

• Manage all inbound buyer chats across online platforms (Carousell, Lazada, and others)

• Respond promptly and professionally to queries on product condition, warranty, pricing, and delivery

• Convert inbound leads into confirmed sales through clear, persuasive communication

• Handle objections confidently and guide buyers toward a purchase decision

• Identify opportunities to upsell higher-value devices or suggest relevant alternatives

• Execute follow-ups on cold or pending leads to recover lost conversions

• Execute WhatsApp broadcast campaigns to past buyers with relevant offers

Supply — Supplier Chat Handling & Collection Conversion

• Manage all inbound supplier chats via Qontak (Carousell Mobile Sellto, Lazada, and other supply channels)

• Respond to seller enquiries on pricing, device grading, and collection process

• Convert supplier leads into confirmed supply collection appointments

• Coordinate collection handoff to the operations team once supplier is confirmed

• Follow up on pending or uncommitted suppliers to close the supply pipeline

Data Entry & Google Sheets Logging

• Log every sales conversion in detail into the designated Google Sheets tracker

• Log every supply collection confirmation with full details — device info, seller contact, collection date, and status

• Keep all records up to date in real time to enable smooth ops processing

• Flag discrepancies or data issues to the Malaysia lead immediately

Coordination & Reporting

• Coordinate with the operations team (Uze) on fulfilment, delivery updates, and supply collection scheduling

• Flag recurring buyer or supplier issues to management for process improvement

• Track personal conversion metrics across both channels and report weekly performance

Job Description:

• Deliver educational insights to help students achieve their academic goals through Aspire Hub Education's methodology
• Recruit new students via walk-in, telephone, online enquiries or any other marketing activities planned
• Promptly follow up with all prospective students and parents
• Build strong rapport with existing parents and students
• Provide quality customer service, managing customer expectations and feedback in a professional manner
• Perform general administrative duties such as processing student registration and payment, generation of reports and collation of student attendance

Requirements:

• At least 1 year of working experience
• Possesses at least Diploma
• Willing to work on weekends
• Prior experience in the education sector and sales roles are preferred

Benefits:

• Attractive sales incentive
• Good career progression
• Medical benefits

· Attend to incoming enquires and prepare quotation

· Assist Customer Service Manager in carrying out sales and marketing activities

· Establish close relationship and rapport with decision makers

· Develop strategies and plans to generate sale orders and new account

· Compile and document customer’s requirements and draft Contract Agreement as and when required

· Liaise with Customer Service Manager to review and discuss the proposed contractual requirements

· Liaise with Logistic Coordinator to arrange for off-site delivery activities

· Verify and register customer’s complaint if any

· Preparation of sales contract agreement and/or quotation

· Any other duties and responsibilities assigned by the Company from time to time

Working Day : Monday to Friday (9am to 6pm)

Job Location : Loyang, near pasir ris
Job Industry : Aerospace /Aviation

My client is looking for a proactive and customer-focused Customer Service Representative who enjoys coordinating, problem-solving, and delivering smooth end-to-end service experiences. If you thrive in a fast-paced environment and take pride in getting the details right, this role is for you.

Duties

• Serve as the main point of contact for customers, ensuring timely and professional support

• Prepare and issue quotations, acknowledge purchase orders, and generate invoices accurately

• Coordinate closely with internal teams on stock availability, order readiness, and delivery schedules

• Monitor and process customer orders to ensure accuracy and on-time fulfillment

• Respond promptly to customer enquiries and expedite urgent requests with a solutions-oriented mindset

• Ensure delivery timelines and customer requirements are consistently met

• Support the team with ad-hoc tasks and continuous improvement initiatives

Requirements

• Diploma in Business, Engineering, or a related field

• At least 2 years of experience in a customer service or order management role

• Strong communicator with good problem-solving skills and attention to detail

• A collaborative team player who is also comfortable working independently

• Able to multitask and perform well in a fast-paced, dynamic environment

• Proficient in MS Office (Excel, Word, Outlook)

Why Join My Client

• Stable role with exposure to cross-functional operations

• Supportive team culture that values ownership and initiative

• Opportunity to grow your customer service and coordination skills

• Be part of a company where your contribution directly impacts customer satisfaction
  

  Interested candidate, Kindly Click on APPLY NOW
  

  We regret that only short-listed candidates will be contacted.

  
  EA Licence No. | 14C6929

  EA Registration No. | R1109567

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.We are looking for F&B Reservations Executive to join our team!

Job Responsibilities

• To be familiar with Shangri-La Hotels and Resorts’ policies and procedures and be well-versed with the facilities and services offered by the hotel. To “master” the product in terms of rates, layout and physical attributes, breakdown / configuration, benefits and amenities etc. 
• Managing all reservations handling and process; proficient in operating the various reservations systems and equipment. To provide prompt, courteous and efficient service at all times. To answer the phone within three rings. 
• To upsell whenever possible to maximize occupancy and revenues ensure that all reservations are entered accurately and “mesh” update maintained consistently and to be aware of book-out status and need periods to maximize sales opportunities.
• To alert the Reservations Manager of sudden changes in occupancy levels and advise the Reservations Manager of any deviations in rate applications or reservations arrangements.   
• Handle incoming reservations requests / correspondence, confirming or regretting on the day received and manage the hotel’s credit policies to effectively handle and process billing requirements. 
• Carries out other special projects/tasks assigned by supervisors  

Job Requirements

• Minimum O Levels with at least 2 year of relevant working experience  
• Strong customer service mindset with the ability to handle enquiries professionally and courteously.
• Good phone etiquette and confident in managing high call volumes and emails 
• Proficent in MS Words, Excel and PowerPoint

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description:

• In charge of supporting in maintaining all contract agreements as per company SOP
• In charge of assisting with the creation, review and analysis of contractual documents as well as ensuring the compliance with the company guidelines.
• In charge of the accurate and timely management of sales order activities
• Responsible in answering to customer inquiries which including updates on order and delivery status.
• In charge of supporting in generating department reports for management review and discussion.
• In charge of import and export shipments
• Responsible in ensuring of contract review is conducted timely, and contract deliverables are flown down to the responsible parties in compliance to the company SOP
• Taking charge of updating customers’ profiles, contract pricing and customer order pricing in the ERP system.
• Perform other duties as assigned.

Job Requirement:

• Minimum Diploma in Business or Engineering
• Minimum 2 years of working experience in customer service experience in a manufacturing environment

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

Job Description:

• In charge of preparation and processing of sales order and handling of documentations
• Responsible ensuring the accuracy in documents and emails as well as preventing errors and maintaining smooth operations
• In charge of following up on the status of sales orders, payment checks as well as liaison with the relevant departments and organisation
• Responsible in supporting teamwork and assist with ad-hoc task

Job Requirement:

• Minimum Diploma in Business Adminstration or relevant
• Minimum 2 years of working experience in sales support / customer service with knowledge of shipping terms and export documentation
• Letter of Credit knowledge will be a advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900