Total 118 Full-time job vacancies in Tokyo

What to expect from our hiring process;

1. Application - our team will review your application within 5 days
2. A short Skills Assessment via Maki People to give you a sense of the types of skills and tasks relevant to the role you’re applying for
3. Final interview - a 60 minute video interview with the hiring team to deep dive into your experience

We’re looking for a Financial Crime Specialist (SAR Reporting) to join our Tokyo team and help protect millions of customers around the world.

At Wise, you’ll work closely with global teams across Europe, the Americas, and Asia — giving you firsthand exposure to international financial crime frameworks, processes, and regulations. It’s a great opportunity to expand your expertise beyond Malaysia, learning how different markets approach financial crime risk management and compliance.

You’ll build deep knowledge in financial crime investigations, typologies, and SAR reporting — all while contributing to a fast-growing global fintech that’s making money movement fairer and safer for everyone.

Fluency in Japanese (written and verbal) is essential for this role, as you'll be working with cases and documentation in the language on a daily basis.

If you’re passionate about financial crime prevention, eager to grow in a dynamic and international environment, and ready to make a real impact — we’d love to have you on our team.

Key Responsibilities:

• Review and Analyse: Review customer accounts and transaction patterns for unusual or suspicious activity, identify potential red flags related to money laundering, fraud, or other financial crimes. Provide input on process improvements and backlog exercises.

• Prepare Suspicious Activity Reports: Draft and submit reports based on findings, ensuring that all necessary details are accurately documented and submitted in compliance with regulatory requirements. 

• Collaborate: Work closely with other financial crime and compliance teams and departments to ensure that suspicious activities are properly investigated, documented and reported. Act as a point of escalation for complex cases from other operations teams, providing guidance and expertise.

• Adhere to Regulatory Guidelines: Stay up-to-date on financial crime regulations, laws, regional best practices, and related reporting requirements.

• Maintain Confidentiality: Safeguard sensitive information, ensuring all reports and documentation are handled with the highest level of confidentiality and integrity.

• Communicate: Liaise with financial institutions and law enforcement agencies as needed.

• KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results.

• Continuous Learning: Participate in training sessions and remain knowledgeable about emerging trends and tools in financial crime detection.

Position Overview

Third Bridge's Forum division delivers investment research to its global institutional investor client base, including managers investing across public equities, fixed income, private equity, real assets, and other alternatives. 

The Sector Analyst team within Forum is responsible for uncovering actionable insight through in-depth conversations with senior executives and industry specialists, driving sector and regional coverage strategy, and engaging with clients to showcase the value of our research.

We are looking for a motivated analyst to join our team in Tokyo. On a daily basis you will be engaging industry thought leaders to drive insights on Japanese industries and businesses directly to our clients.

In this role you will be expected to:

• Conduct research on industries, public and private businesses in Japan for a range of tier-1 asset management clients; 

• Generate actionable investment ideas, perform initial due diligence and prepare detailed questions lists, and then go deeper into the subject matter by hosting interviews on those topics with industry experts and executives;

• Drive discussions with industry specialists, extracting value-added and actionable insight throughout your discussions;

• Manage internal and external stakeholders; educate and pitch upcoming work to sales teams; interact and build relationships with clients;

• Build out your network with industry specialists across your areas of coverage; do deep-dives on industries/companies, figure out where specialists have non-consensus views, and build out a pipeline of content.

A successful candidate will display these personal attributes:

• Intellectual Curiosity; deeply interested in understanding financial markets and building expertise in analysing businesses, strong research/analytical skills.

• Strong Relationship Builder; ability to confidently interact with C-level executives and industry experts, proficient at working both independently and effectively with diverse teams with different perspectives and backgrounds.

• Strong Communicator; excellent written and verbal communication skills, highly logical and structured, and exceptional attention to detail.

• Results Driven; self-starter committed to digging deep into their coverage, a high degree of work ethic, and personal responsibility/ownership for the role.

• Entrepreneurial; a strong entrepreneurial drive and desire to help shape and develop the Forum product.

• Collaborate closely with the ServiceNow headquarters (US) team to stay informed on globally-driven campaigns, curate and select initiatives most relevant to the Japanese market, and lead projects to localize and deploy them in partnership with the Japan marketing team
• Work in close alignment with the ServiceNow headquarters (US) team to drive awareness and adoption of the new "Buying Group" concept within the Japan marketing team
• Lead the development of content strategies primarily for online marketing campaigns — both online and offline — overseeing the translation process for localized content and managing end-to-end project leadership when content is produced independently
• Plan and execute co-marketing campaigns in collaboration with partners
• Work cross-functionally with regional sales teams including Account Executives, Account Development Reps, Solution Sales Reps, and Solution Consultants to deliver best-in-class demand generation campaigns and activities
• Manage and execute targeted marketing plans to include online and offline lead generation programs and field campaigns that support pipeline acceleration and new customer acquisition
• Provide end-to-end logistical campaign support including contract negotiation, vendor management, campaign creation, lead-flow management, internal/external communications, etc.
• Engage with Account Development Reps to track lead follow-up, qualification, and conversion
• Monitor, analyze, and report on marketing campaign effectiveness and ROI
• Evaluate marketing opportunities with third-party vendors, partners, and agencies to support the overall GTM plan
• Recommend and pilot new marketing tactics to grow pipeline and/or improve efficiencies
• Manage a marketing budget and track spend
• Work with Internal Marketing teams to understand market needs and best metrics for success
• Translate goals into a digital acquisition strategy, providing media best digital assets around optimal targeting.
• Own process of obtaining of all creative and tracking assets needed to launch campaign
• Provide scorecards to management team and own campaign maintenance report and other detailed reports related to the forecasting and performance of campaigns

[Position Summary]

We are looking for an exceptional individual with a growth mindset. In this role, you will have the dynamic opportunity to build a global business originating from Japanese OEMs (JOEMs). By supporting our overseas branches, you will cultivate a broad, cross-border network. This position offers significant discretion and a highly flexible working style, allowing you to perform at your best.

[Main Responsibilities]

• Take charge of Sika’s activities for designated customers at a global level to propel the business forward.
• Act as a trusted expert, addressing customers' true challenges and providing optimal solutions backed by deep expertise. (Professionalism)
• Analyze customers’ strategies, market potential, and competitors’ activities.
• Develop new business opportunities (short/mid-term) and formulate strategies for target customers. Challenge the status quo and introduce innovative approaches to proactively advance our business. (Drive Change)
• Define, control, and track the OEM/OES account plan for profitable sales development.
• Discover hidden possibilities to maximize the growth capabilities of both Sika and our customers. (Unlock potential)
• Communicate proactively with regional counterparts to mutually support sales projects. Motivate colleagues across borders and functions, collaborating seamlessly to achieve shared success and celebrate collective milestones. (Inspire & Win together)
• Participate in overseas trips to Sika group companies for business meetings and training, further cultivating a global perspective.

【ポジション概要】 本ポジションでは、成長志向を持つ優れた人材を求めています 。日系OEM（JOEM）に対するアプローチを通じ、日本発のグローバルビジネスを構築するダイナミックな経験が得られるポジションです。海外拠点のサポートを通じて国境を越えた幅広いネットワークを築くことができるほか、裁量権が大きく、ご自身のペースに合わせて非常にフレキシブルな働き方が可能です。

【主な職務内容】

• 指定された顧客に関するSikaの活動をグローバルレベルで担当し、ビジネスを推進します 。
• 顧客の真の課題に寄り添い、高度な専門知識をもって最適なソリューションを提供します。
• 顧客の戦略や市場の可能性、競合他社の活動を分析します 。
• 新規ビジネスチャンス（短期/中期）を創出し、ターゲット顧客向け戦略を立案・実行します 。既存の枠組みにとらわれず、新たなアプローチでビジネスを前進させる姿勢が求められます。
• 収益性のある販売発展のため、OEM/OESのアカウントプランを策定し、進捗を管理・追跡します 。
• 自身と顧客のビジネスにおける隠れた可能性を見出し、双方のさらなる成長機会を追求します。
• 他の地域のSika担当者やR&DやOperation などのサポートファンクションと積極的にコミュニケーションを取り、営業プロジェクトを相互にサポートします 。国境や部門の壁を越えて周囲を巻き込み、チーム全体で協力して成果を最大化し、成功を分かち合います。
• Sikaグループ企業との海外出張を通じたビジネスミーティングやトレーニングの機会もあり、グローバルな視点を養うことができます 。

We’re seeking a driven, results-oriented Senior Strategic Account Executive to accelerate growth through new business acquisition and strategic cross-sell within existing accounts. This role is ideal for a sales hunter who thrives on creating opportunities, building strong relationships across education and research institutions, and closing complex deals that deliver real impact on academic and research integrity.

The ideal candidate is passionate about education and technology, highly collaborative, and capable of working strategically and tactically to deliver measurable results.

RESPONSIBILITIES

• Drive new business growth: Identify, qualify, and close new opportunities within K–12, Higher Education, or assessment markets.
• Expand existing relationships: Partner with Customer Success and Marketing to uncover cross-sell opportunities that deepen customer value.
• Own the full sales cycle: From prospecting to negotiation and close, with disciplined pipeline management, forecasting, and account planning.
• Build lasting relationships: Engage stakeholders at all levels—from teachers to district or institutional executives—to influence decisions and strengthen advocacy.
• Deliver consultative solutions: Understand customer challenges and craft tailored solutions that meet their needs.
• Collaborate cross-functionally: Partner with Product, Marketing, Customer Success, and internal Sales teams to ensure a seamless client experience and relay market feedback.
• Leverage data and insights: Use CRM, usage analytics, and market intelligence to prioritize high-impact opportunities and optimize territory strategy.
• Represent the brand: Communicate the company’s value proposition effectively through presentations, product demos, pitches, social channels, and industry events.
• Maintain accurate reporting: Document sales activity, pipeline, forecasts, and metrics in Salesforce and other systems to inform business strategy.
• Stay informed: Keep up-to-date on industry trends in education and research, and territory-specific opportunities.
• Travel: Up to 25% travel to engage directly with customers, nurture partnerships, and accelerate sales opportunities.

About the role 

Side is currently recruiting a Localization specialist (English to Japanese) for our global translation operation. We're looking for candidates with advanced language skills and in-depth cultural knowledge.

You will be responsible for correctly translating video game content and acting as an interpreter to change other associated text into English to Japanese. You will follow product-specific guidelines to ensure the maximum linguist quality and adherence to all relevant conventions. You will be working as part of a team of language specialists to produce high-quality translations, either by translating yourself or reviewing documentation.

Key Responsibilities: 

• Create or helps create glossaries and style guides following pre-defined guidelines from the client.
• Create or helps create characterisation documents
• Carry out translation work following provided guidelines and instructions, including First Party terminology.
• Carry out revision work following provided guidelines and instructions, including First Party terminology
• Work as part of a larger team of translators or revisers
• Provide linguistic feedback for work carried out externally.
• All work is carried out by meeting the outlined deadlines and industry-standard productivity figures.

Requirements 

• Native level Japanese
• Fluent level English (TOEIC 800)
• Born and raised in an english speaking environment
• Experience within the translation, prefferably in Manga or gaming industry.
• Knowledge translation tools (e.g.memoQ,) is a plus.
• Be proactive with clear and effective communication skills (verbal and written).
• The ability to work under pressure with tight deadlines and stay focused.
• Excellent accuracy, attention to detail, and organizational skills.
• Sound research and translation judgment skills, and have self-motivation, adaptability, and professionalism. 

What we offer: 

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.

About the company 

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia. 

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. 

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. For more information, visit www.side.inc.

Key Responsibilities
End-User Support

• Provide day-to-day technical support for end users, resolving hardware, software, and peripheral issues in a Windows environment.
• Use Microsoft Intune for endpoint security, device management, application deployment, and compliance enforcement.
• Support onboarding and offboarding activities, including device setup using Autopilot (where applicable).

Microsoft Technologies

• Maintain and troubleshoot Windows operating systems to ensure reliability and security.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with user and device management in Azure Active Directory (AAD).

IT Operations & Collaboration

• Work with regional and global IT teams to ensure consistent implementation of corporate IT standards.
• Participate in small to medium-scale IT initiatives and improvements related to Microsoft technologies.

Server & Network (Basic Exposure Advantage)

• Have a foundational understanding of server concepts and basic network troubleshooting.
• Coordinate with infrastructure teams when server or network issues impact end-user operations.

Documentation

• Create and maintain accurate documentation for support procedures, device configurations, and troubleshooting steps.
• Ensure timely and detailed updates on support tickets and resolutions.

Security & Compliance

• Follow security best practices in all systems and support activities.
• Support compliance with company IT policies and information security standards.
• Experience with security audits (e.g., ISAE, ISO 27001) is an advantage.

Additional Requirements

• Willingness to work beyond standard office hours when necessary (e.g., critical incidents, updates, global coordination).
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a dynamic environment.
• Proactive in learning new technologies and adapting to changes.

What we offer

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits such as private health and dental cover, life assurance and etc
• Annual leave: our employees are entitled to 25 days paid leave plus all statutory public holidays
• Maternity and paternity leave, education leave and etc
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.     

LinkedIn was built to help professionals achieve more in their careers, and everyday millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can.   

We are looking for a Global Client Director to join our team as a trusted adviser with a relentless focus on bringing value to our largest, and often most challenging global customers, while consistently exceeding targets. You will be responsible for helping our customers effectively engage with our Talent solutions. You will build and maintain strong professional relationships with our largest global customers by conducting executive-level discussions and negotiations related to transforming client business through the LinkedIn platform.  Internally, you will lead the strategy for some of our largest global accounts by coordinating global sales motions across your extended team. You will inspire and partner with other global sales professionals and cross functional partners to best support our largest clients.    

You will advise executive customers on industry trends, act as a liaison between customers and LinkedIn product teams, and, ultimately, have customers invest in new LinkedIn solutions, which will benefit both the customer and LinkedIn.   

This is a highly collaborative role which requires global vision, cultural sensitivity, and a passion for building strong and lasting relationships which allow our largest customers to be and to feel successful with LinkedIn products and solutions.  You will take a consultative approach and deeply understand the client business.     

Responsibilities:  

Understands Customer’s Business Objectives:  

• Establish trusted executive-level relationships with CMOs, COOs, CHROs and other CXO level client leaders based on an ability to provide LinkedIn and industry insights   

• Exhibit deep and up-to-date knowledge of the entire suite of LinkedIn Talent Solutions to apply and communicate solutions expertise of new products, features, and enhancements   

• Conduct / lead regular business reviews to ensure that LinkedIn’s value proposition remains strong to your customers and that your team remains aligned with relevant customer business challenges and initiatives.   

• Expand and develop our global account footprint by making compelling recommendations for additional investments in LinkedIn   

• Build strategic account plans for your named accounts that identify key company strategy, relevant macroeconomic factors, key decision-makers, buying processes, current investment, product utilization, and new revenue opportunities   

• Understand where the global opportunity exists within each account across all LinkedIn Talent Solutions   

Leadership:   

• Lead and inspire global cross-functional team of subject matter experts to support your accounts to drive and execute on the global sales strategy   

• Think and execute globally when working with clients, collaborating effectively with both your internal and client teams to drive value.  

• Develop the next generation of sales professionals by modeling our culture and values and defining excellence in account leadership, negotiation, customer relationship building, mentoring, and coaching.   

• Grow the revenue from the named accounts through upsell on renewals and by identifying and closing new multi-million-dollar transformational deals.   

Collaborates Internally:   

• Leverage executive relationships and executive sponsors to deepen LinkedIn’s relationships with clients.   

• Represent both market trends and client need to the Executive and the Product teams to ensure we are both serving current needs well and evolving our portfolio to identify future client needs.   

This role will be based in Tokyo, Japan 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  

This is an opportunity to join the exciting and dynamic LinkedIn Sales Solutions global accounts program selling Sales Navigator.  The role is for a Global Client Director, responsible for renewing and growing the Sales Navigator footprint within a select number of vitally important named accounts.  This is a senior IC sales role responsible for owning global new business and expansion quota across Fortune 200 multinationals.  

LinkedIn Sales Solutions is a mission-driven and values-based organization. We educate and inspire companies to maximize the potential of their sales teams and guide them through the change management of implementing a Sales Navigator program. As a team, our Mission is to “Build trusted and valuable buyer-seller relationships powered by the world’s largest professional network”.    

Sales Navigator is transforming the sales process and elevating the sales profession. Being able to find, research and stay informed on target buyers means that cold outreach is being replaced with warm informed outreach at the right time.    
   
Sales Navigator is the disruptive, enablement software sitting within the sales productivity suite which is catalyzing sales effectiveness and has proven itself to be the indispensable solution for companies, helping them to grow pipelines and increase close rates.     

Responsibilities:   

• To build high quality account plans and set the global strategy for your accounts working hand in hand with your global partners in Europe, APAC and NAMER.   

• Collaborates with others by building relationships across the global team to meet the growth objectives of the business   

• To build and manage executive level relationships across your customers in multiple geographies   

• Build a fast understanding of the customers’ overall objectives, challenges and success metrics and determining how LinkedIn can support them   

• Help to build the Global Accounts program for the Sales Solutions business in LinkedIn   

• To drive additional, sustainable revenue from your customers    

• Listen to the needs of the market and educate the product and marketing team  

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Tokyo.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.

You should have

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Incorporated in 2017, Stranger Soccer has quickly transformed the sports & recreation scene in Singapore. In a few short years, it has grown to be the #1-way people play football and futsal in the country, amassing tens of thousands of registered users purchasing thousands of slots every week. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We encourage you to visit www.strangersoccer.com to learn more about this dynamic opportunity, and to express your interest. Be sure to download and explore the Stranger Soccer mobile app as well. We look forward to meeting you.

About the company

At Pixelogic, we believe that the fusion of creativity and technology holds the power to inspire and engage audiences on a global scale. With a strong emphasis on end-to-end creative, localization, and distribution services, we take pride in breaking cultural barriers and ensuring your message resonates with diverse audiences worldwide.

Our dynamic team of creative minds, skilled linguists, and tech-savvy experts work collaboratively to deliver unparalleled solutions that cater to your unique needs. From creative concepting and execution of original content, to precision-driven localization services, to cutting-edge software and distribution solutions, we are committed to elevating your product and enabling seamless expansion into new markets.

Pixelogic is a majority-owned and consolidated subsidiary of Imagica. Together, we are committed to serving the world’s leading filmmakers and content creators with industry-leading services and next-generation solutions.

About the role

The ideal candidate will have experience in Digital Media and Localization project management, coupled with a good understanding of current and new technologies and workflows. In addition, the candidate will be highly motivated and able to work in the Client Operations team in Japan.

1-year contract to start with - potential for extension

Responsibilities

• Managing multiple localization projects from client order to delivery completion
• Establishing a solid understanding of specific client specifications and needs
• Building strong working relationships with clients and focusing on delivering the highest quality
• assets on time
• Liaising with multiple clients and internal teams, and maintaining clear communication
• Managing complex projects from beginning to end in a timely manner
• Developing project plans and workflows, managing time, budget, resources, and quality control
• Providing strategic solutions to any issues that may arise with clients
• Collaborating with operational teams to build processes, make sure the workflow operates
• smoothly and efficiently, and initially enhancing the client experience
• Identifying areas of opportunity to enhance clients’ experience and work closely with other
• department leaders to drive initiatives and to execute on those opportunities
• Abiding by security policies and protecting information assets entrusted to you

• Good level of Japanese and speak, read, and write fluently in English
• Direct experience in localization, media industry and post-production workflows
• Passionate about customer experience and customer service excellence
• Strong technical skills and knowledge of tools and devices in digital media
• Excellent communication skills
• Deep sense of urgency and ability to work in a fast-paced environment
• Problem solver with creative and innovative approach with ability to think out of the box
• Outstanding attention to detail and ability to plan complex projects with urgency
• A positive attitude when experiencing obstacles and enthusiastic to get things done
• Bachelor’s degree

About the Role

The Customer Project Manager plays a key role in delivering TOMRA’s recycling solutions to customers across Japan and, occasionally, the wider APAC region. You will manage projects throughout their full lifecycle — from technical support in the pre‑sales phase to project release, installation, commissioning, and final acceptance.

You act as the central interface between customers, agents, plant builders, and TOMRA’s internal teams, ensuring that all technical, operational, and logistical aspects of each project are executed to the highest standard. Your work directly contributes to customer satisfaction and the successful deployment of TOMRA’s advanced sorting technologies.

What you will do

• Manage technical and operational projects for metal and waste recycling customers in Japan.
• Support the pre‑sales phase with technical specifications, sorting flow design, and complex plant layouts.
• Ensure correct sorter configurations are released for production and that all project information is delivered accurately and on time.
• Prepare technical documentation packages, including sorter drawings and site preparation requirements.
• Organize and facilitate project meetings and provide clear reporting to internal and external stakeholders.
• Provide technical guidance to customers, agents, and plant builders throughout project execution.
• Coordinate closely with Production and Logistics to ensure on‑time delivery.
• Support the Service team during installation, commissioning, and optimization.
• Secure final project acceptance in collaboration with Service and Sales.
• Drive continuous improvement in project processes and information flow.

Own the end‑to‑end service readiness of new and evolving IFS products/services via the Go‑To‑Operations (GTO) framework and lead global rollouts across the supported customer base. Drive cross‑functional planning, change governance, enablement, and measurable service quality ensuring Minimum Acceptance Criteria (MAC), risk controls, and customer impact safeguards are met. Translate insights from CSAT/VoC, SLA/KPI audits, and operational telemetry into prioritized improvements that raise reliability and reduce operational overhead.

Global Rollouts

• Coordinate and liaise with stakeholders across the IFS Unified Support Service Operations organization to plan and execute recurring and ad‑hoc maintenance activities for supported customers.
• Coordinate and support planning for product and service upgrades, migrations, and rollout activities across the customer base.

Service Readiness – Go To Operation (GTO)

• Coordinate and guide support staff to participate in testing and validation activities for new, major, and minor releases issued by the IFS R&D organization.
• Manage team participation in knowledge transfer (KT) sessions and readiness programs for new products and services.

Quality Monitoring & Auditing

• Perform regular audits of support cases to assess adherence to SLAs, KPIs, and established service quality standards.
• Evaluate key service quality attributes such as empathy, professionalism, follow‑up, and resolution practices and identify improvement opportunities.
• Review interactions and documentation, generate quality insights, and report trends that impact customer satisfaction and overall service excellence.

Data Analysis & Reporting

• Collect, analyze, and interpret customer feedback, CSAT scores, smiley cases, and other quality-related data to provide actionable recommendations.
• Develop dashboards and reporting mechanisms to communicate quality performance metrics to leadership and relevant stakeholders.
• Collaborate with data teams to enhance analytical methods and ensure accuracy and consistency of quality monitoring datasets.

Process Improvement

• Work with process owners and support teams to identify workflow optimization opportunities and eliminate operational inefficiencies.
• Facilitate root‑cause analysis (RCA) on recurring service issues and recommend corrective and preventive actions.
• Lead continual service improvement (CSI) initiatives, including drills, scenario-based training, and role‑play exercises (e.g., Incident Management Drills) to elevate service maturity.

Training & Development

• Design and develop training modules, quality guidelines, and role‑play scenarios that highlight best practices in customer engagement and case resolution.
• Deliver onboarding and ongoing training sessions to enhance process adherence and service consistency across the support organization.
• Work collaboratively with Unified Support – Training and Quality Experience team to continuously refine training content based on evolving customer and operational needs.

Documentation & Knowledge Management

• Maintain and continuously update process documentation, quality standards, and training materials to ensure clarity and consistency across teams.
• Develop, manage, and enhance Knowledge Base Articles (KBAs), Runbooks and case handling scenarios specific to managed customer base to support knowledge-sharing and ensure uniformity in service delivery and localization as and when required.

A Software Engineer - Unified Support is responsible for analyzing and diagnosing suspected software faults or technical configuration issues within IFS’ suite of products. They are also responsible for developing quality assured enterprise grade resolutions where applicable. They possess thorough technical and functional knowledge of the   

relevant product areas.   

In addition, they combine software engineering skills with functional knowledge and a commercial mindset to provide efficient resolutions that are usable, maintainable, and secure.  

As a Software Engineer, you will be responsible for core activities including; 

• Utilize industry knowledge and cross-product expertise to provide tailored solutions and enhance problem-solving.   

• Contribute to the design, implementation, and testing of software solutions, while maintaining a knowledge of IFS Cloud architecture and its alignment with industry standards.   

• Engage with cross-functional teams to develop innovative business solutions.   

• Apply a thorough knowledge of IFS Unified promote processes to resolve customer issues and suggest improvements.   

• Contribute to creating knowledge base articles, SOPs, and FAQs for continuous improvement.   

• Use IFS tools effectively to address issues and actively engage in IFS community groups to provide insights.   

• Apply knowledge of IFS support policies, customer offerings, and product versions to provide efficient assistance.   

• Ensure understanding of R&D-supported versions and follow organizational process guidelines to resolve issues consistently and comply with standards.   

• Manage planned maintenance, coordinate with stakeholders, and drive issue resolution across resolver groups.   

• Engage with customers and stakeholders to familiarize standards and provide clear, accurate information.   

The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.  

As a consultant – Business Applications, you will be responsible for core activities including; 

• Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.   

• Demonstrates deep knowledge of IFS processes and tools.   

• Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards   

• Takes initiatives to meet team goals and ensures efficient issue resolution.   

• Executes planned maintenance and improves customer satisfaction   

• Ensures meaningful and professional communication, meeting customer expectations.   

• Assists in training colleagues on domain-specific knowledge and tools.   

• Actively participates in knowledge-distribution activities and addresses documentation gaps   

• Expands internal and external networks, acting as a reference point within the team.   

• Takes on additional obligations and contributes to business development events.   

• Identifies opportunities for process enhancements and proposes improvements.