Total 4,226 Manager job vacancies

Job Description

• Industry/ Organization Type: Building and Construction
• Position Title: QA/QC Manager (Construction / Facade Projects)
• Working Location: Redhill
• Working Hours: 5 Days (Mon - Fri, 8:30AM – 6PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Implement and oversee the overall Project Quality Management System (QMS).
• Prepare and maintain quality-related reports, making recommendations for continuous improvement.
• Lead and manage a team of QA/QC engineers.
• Develop and compile Inspection & Test Plans (ITP), Project Quality Plans (PQP), and Operation & Maintenance Manuals (OMM).
• Ensure full compliance with the Project Quality Plan/Manual throughout project execution.
• Liaise with clients and subcontractors’ quality representatives.
• Participate in client audits and ensure company systems are properly implemented.
• Investigate, document, and resolve quality-related complaints from clients.
• Recommend improvements on quality matters to the project team.
• Support QA/QC teams in inspections and testing when required.
• Coordinate with independent inspection/testing agencies for factory and site inspections.
• Maintain, improve, and implement quality systems and project quality plans.
• Investigate quality deficiencies, recommend corrective and preventive actions, and verify implementation.
• Identify and document quality issues, propose solutions, and ensure resolution.
• Ensure non-conforming materials, components, and equipment are identified and segregated promptly.
• Liaise with RE/RTO and relevant parties for inspection and handover of installed steel and façade elements.
• Perform inspections and checks on all quality-related procedures.
• Work closely with project managers and supervisors to ensure quality compliance.
• Ensure timely closure of non-conformance reports (NCR) and site instructions.
• Carry out any other duties as directed by the Managing Director.

APPLY NOW!!!

• Recognized Degree in a related field.
• Proven experience working with contractors.
• Relevant experience in civil/building projects, preferably with façade installation works.
• Strong leadership skills with the ability to manage a QA/QC team.
• Excellent communication and coordination skills for liaising with multiple stakeholders.
• A good team player, adaptable, and able to work in a dynamic environment.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79537 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Building and Construction/ Manufacturing (Furniture)
• Position Title: Project Manager (Interior / A&A)
• Working Location: Mandai Estate
• Working Hours: 5 Days (Monday - Friday, 8:30AM – 5:30PM)
• Salary Package: Basic Salary + Variable Bonus + Medical & Dental Benefits
• Duration: Permanent

Key Responsibilities

• Prepare project cost estimates, budgets, and work schedules, and develop an effective construction strategy.
• Lead and oversee site operations, including supervising and coordinating subcontractors and workers.
• Work closely with clients, architects, engineers, suppliers, and internal teams to ensure smooth project execution.
• Plan and allocate manpower, materials, and equipment to meet project timelines and quality standards.
• Monitor project progress, manage risks, and implement corrective actions when required.
• Maintain proper documentation of site activities, contracts, variations, and project reports.
• Ensure compliance with workplace safety regulations and quality standards at all times.
• Support project handover, final inspections, and closing documentation.
• Perform other ad-hoc duties as assigned.

APPLY NOW!!!

• Degree or Diploma in Project Management, Building, Construction Management, or related field recognised by BCA.
• At least 5 years of relevant experience in the Singapore construction industry.
• Experience in office renovation, interior finishing works, furniture-related projects, or Addition & Alteration (A&A) works will be an advantage.
• Strong coordination, communication, and stakeholder management skills.
• Able to manage multiple tasks and work in a fast-paced project environment.
• Proficient in Microsoft Office and project management tools.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82774 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

What’s on Offer

• Opportunity to manage a significant landmark project.
• Join one of Singapore’s leading A1 Main Contractors with a strong pipeline of prestigious projects.
• Competitive salary package with comprehensive benefits and career development opportunities.

About the Role

Leading A1 Main Contractor in Singapore, is appoint a Site Manager to oversee the delivery of a high-profile development project. The project comprises a landmark building with basement works, landscaping, and integration with transport and park infrastructure.

Responsibilities

• Lead and manage daily site operations for a large-scale, building project involving structural works, architectural finishes, and integrated landscaping.
• Supervise subcontractors, site staff, and workers to ensure works are executed according to schedule, budget, and safety standards.
• Coordinate with consultants, architects, engineers, and client representatives to resolve site issues and design queries promptly.
• Oversee basement excavation, structural construction, M&E coordination, and finishing works.
• Enforce Workplace Safety and Health (WSH) regulations and company safety policies across all site activities.
• Conduct inspections and quality checks to ensure compliance with drawings, specifications, and project standards.
• Prepare and present site reports, progress updates, and incident documentation.
• Support Project Manager in variation orders, claims, and contractual matters.

Requirements

• Diploma/Degree in Civil Engineering, Building, Construction Management, or equivalent.
• Minimum 5 years of site management experience in building projects (public, institutional, or mixed-use developments).
• Experience working with an A1 Main Contractor or equivalent tier is highly preferred.

How to Apply

A1 main contractor in Singapore is seeking an Architectural Coordinator / Assistant Manager to support and manage architectural delivery across residential, commercial, and infrastructure projects. This role plays a key part in driving design coordination, ensuring constructability, and supporting site execution to achieve project objectives in quality, cost, and schedule.

Role Overview

The Architectural Coordinator / Assistant Manager will take ownership of architectural coordination from design development through construction. The role involves close collaboration with consultants, internal project teams, and subcontractors to ensure architectural works are accurately executed in compliance with design intent, statutory requirements, and project specifications.

• Lead and manage architectural design coordination throughout the project lifecycle

• Review, coordinate, and approve architectural shop drawings, submission drawings, and revisions

• Liaise closely with architects, MEP and structural consultants to resolve design and interface issues

• Coordinate with site teams to address architectural, constructability, and sequencing matters

• Ensure architectural works comply with project specifications, building codes, and authorities’ requirements

• Manage RFIs, design clarifications, site instructions, and consultant responses

• Monitor architectural progress and proactively highlight risks or discrepancies

• Maintain proper document control, drawing registers, and revision tracking

• Chair or actively participate in coordination meetings and prepare coordination minutes

• Provide technical guidance and support to junior coordinators where required

• Support project management team in quality control, inspections, and handover processes

Requirements

• Diploma or Degree in Architecture, Building, Construction Management, or related discipline

• Minimum 3 years of relevant experience in architectural coordination

How to Apply

MMANAGER ( FULL TIME )

ABLE TO SERVE BOTH MALE AND FEMALE CLIENTS

CUSTOMERS SERVICE ORIENTATED, SALES DRIVEN AND TAGET ORIENTED PERSON

A TEAM PLAYER WITH GOOD COMMUNICATION AND INTERPERSONAL SKILL

RESPONSIBLE PREPARING THE NECESSARY TREATMENT PRODUCTS, STOCKS REPLENISHMENT, TOWELS

SUPPLY, ETC

BASIC + COMMISSION

AT LEAST 1 YEAR OF EXPERIENCE

STRONG COMMUNICATIONS AND INTERPERSONAL SKILLS WITH ALL LEVEL PEOPLE

WELL-GROOMEDANAGER ( FULL TIME )

Our client, a well-established international bank with a strong presence in Asia, is seeking an experienced Senior Premier Team Manager to join the team. This role offers the opportunity to drive business growth, lead a team of Offshore Relationship Managers and strengthen customer relationships within a stable and reputable organization.

about the job

• Lead, mentor and develop a team of Offshore Relationship Managers to achieve business objectives.
• Oversee client acquisition, retention and portfolio growth by implementing effective relationship management and sales strategies.
• Drive sales performance through targeted initiatives, cross-selling opportunities and delivery of personalized financial solutions.
• Ensure adherence to banking regulations, internal policies and risk management guidelines across all client engagements.
• Monitor team performance, analyze sales reports and implement action plans to achieve revenue and profitability targets.

skills and experience required

• Bachelor's degree in any discipline.
• Minimum 8 years of experience as a Premier Banking Manager focusing on the North Asia market.
• Strong leadership, coaching and team management skills.
• Possesses strong knowledge of bancassurance, investment products and wealth management solutions.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Company Overview

Modern Engineering Pte Ltd is a fast-growing Singapore construction firm specializing in renovation, M&E, civil engineering, and infrastructure projects. The company embraces digital solutions to improve operations and ensure long-term resilience.

Job Summary

Lead the management of IT infrastructure and enterprise applications to support Modern Engineering’s digital transformation. Drive cybersecurity, compliance, and system reliability while enabling staff through training and support.

Responsibilities

• Manage and optimize the company’s IT infrastructure, systems, and software solutions to ensure operational efficiency
• Implement and enforce cybersecurity and data protection measures to safeguard company information and assets
• Evaluate, deploy, and maintain enterprise applications including ERP, CRM, Xero, and AutoCAD for business needs
• Ensure continuous operation and security of network systems, cloud platforms, and data backup processes
• Monitor and maintain secure access control systems, including CCTV and IP integrations, to protect company premises
• Coordinate with vendors to procure IT equipment and manage system upgrades aligned with business requirements
• Ensure compliance with PDPA, MOM regulations, and relevant industry standards through regular audits and policy enforcement
• Lead internal IT policy implementation and conduct system audits to identify and mitigate risks
• Provide timely troubleshooting support and deliver IT training to company staff to enhance technology adoption

Required competencies and certifications

• Bachelor’s Degree in Computer Science, Information Systems, or Network Engineering
• Minimum 8 years of IT management experience, preferably within construction or infrastructure sectors
• Proficient in network administration, cybersecurity frameworks, system integration, and enterprise software management
• Familiarity with construction-related software such as AutoCAD, project management tools, and Xero

Preferred competencies and qualifications

• Certifications such as CISSP, CCNA, PMP, or ITIL are highly preferred for enhanced expertise
• Strong analytical, troubleshooting, and communication skills to resolve complex IT issues and liaise with stakeholders
• Ability to work independently with high accountability and perform effectively under pressure

Benefits

• Competitive salary commensurate with experience
• Annual performance bonus rewarding contributions
• Opportunities for leadership roles and professional development
• Supportive, performance-driven workplace culture

Our Commitment to Fair Hiring Modern Engineering adopts the Tripartite Standard on Recruitment Practices. We are committed to fair, merit-based, and inclusive hiring. All applications will be handled confidentially and assessed solely on skills and experience, regardless of age, gender, race, religion, or nationality.

Join a mission-driven team tackling some of the most complex technology challenges across industries.

Our team blends deep product, engineering, and design expertise to reimagine how systems work — building scalable, human-centered solutions that deliver lasting impact.

What You’ll Be Working On

• Lead end-to-end product engagements — from discovery and strategy through to roadmap definition and implementation planning
• Align product direction with business goals, user needs, and technical realities
• Act as a strategic partner to clients, guiding them through ambiguity and complexity
• Champion modern product and engineering practices that drive measurable outcomes
• Mentor and grow product managers and cross-functional teams
• Represent the practice in industry forums, communities of practice, and thought leadership spaces

You’ll Thrive Here If You:

• Enjoy making sense of complex, ambiguous challenges
• Translate technical concepts into clear, human language
• Focus on outcomes and long-term value, not just deliverables
• Influence through trust, clarity, and collaboration
• Love working at the problem-definition stage

What We’re Looking For:

• At least 8 years product manager experience, with a track record of leading complex initiatives
• Strong systems thinking and ability to connect strategy to execution
• Deep fluency in agile, product discovery, user research, and iterative delivery
• Excellent facilitation and communication skills; comfortable with C-suite
• Proven ability to influence across organizational boundaries
• Entrepreneurial mindset with a drive to build, improve, and create meaningful impact

For more information you can contact Norean Tan at norean.tan@sanderson-ikas.sg

We regret to inform you that only shortlisted candidates will be notified / contacted.

EA Registration No.: R1434118 - Tan Lee Ying, Norean

iKas International (Asia) Pte Ltd

ROC No.: 200914065E | EA License No.: 16S8086

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper managemen

Join BMW Group Asia to lead MINI’s growth across East Asia in a regional role focused on market steering, partner management, and delivering measurable business impact.

Responsibilities

• Lead MINI sales performance across assigned East Asia markets, managing wholesale, retail, profitability, and cost targets to drive business growth
• Develop and execute business plans, manage KPIs, enforce pricing discipline, and implement customer-focused strategies to optimize dealer and market performance
• Collaborate with finance, sales planning, and market stakeholders to design and drive sales programs and commercial initiatives
• Lead cross-functional teams to plan and execute product launches, retail campaigns, and market activities that increase brand presence and sales
• Analyze market insights to shape competitive MINI product strategies, support product launches, pricing decisions, and provide commercial recommendations
• Manage retail pricing and contribution margin steering to align with and achieve business objectives

Preferred competencies and qualifications

• Degree in Business, Engineering, Marketing, Communications, Management, or related discipline, or equivalent practical experience
• Approximately 3–5 years of relevant experience in sales, product management, automotive, or regional business roles
• Strong planning, analytical, and stakeholder management skills demonstrated through effective collaboration with diverse regional stakeholders
• Commercially driven, proactive, and adaptable with the ability to perform effectively in a fast-paced environment
• Prior experience in the automotive industry is an advantage

Other Information

If you’re ready to accelerate MINI’s growth in the region, please send your updated resume to bmwcareersg@bmwasia.com

Responsibilities

• Provides guidance for all aspects of the kitchen’s day-to-day operations that precludes the management of food hygiene and safety, enforcing performance and quality standards, and monitoring to ensure attainment of these goals
• Controls and directs the food preparation process efficiently and professionally
• Creates meals using new or current culinary inventions or as the business prescribes
• Approves and polishes dishes before they are delivered and served to customers
• Produces quality menu that could change seasonally as the business requires
• Manage, train and educate kitchen workers to be par with the highest possible culinary standards
• Manages kitchen stocks and ensures minimal wastage
• Forecasts and assesses personnel requirements ensuring no shortage or excess of kitchen staff while keeping labor costs in control
• Procures, stores, and handles all food products and materials within the agreed-upon budget and maximizes gross profit to include the effective staff management and payroll expenses
• Ensures that base food preparations and mise en place are well organized for service, allowing smooth kitchen operations
• Maintains payroll, punctuality and attendance records
• Follows and strictly implements all food and sanitary rules as well as safety guidelines
• Keeps updated in the latest trends in culinary trends and kitchen processes and technologies
• Ascertains that the personnel follow the regulations on hygiene, stock rotation, dates, storages, refrigerator temperature control, pest control, reporting of malfunctioning equipment, reporting of notifiable illnesses, and reporting of absenteeism, whether due to illness or otherwise
• If and when necessary, keeps recipe files in excellent condition and up-to-date

Qualifications & Requirements

• Associate or Bachelor’s Degree in Culinary Arts or Science, Business, or relevant fields
• At least 5 years of experience as a chef
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• Proven ability of kitchen management
• Strong interpersonal and leadership skills
• Tenacious in picking up concepts and possesses strong logical and analytical problem-solving skills
• Good understanding of computer software such as POS, restaurant management system, and Microsoft Office

ABOUT THE NATIONAL INSTITUTE OFEDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes .We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE is seeking a highly organised and detail-oriented Learning Innovations Manager to join the Centre for Innovation in Learning. Reporting directly to the Senior Assistant Head, the appointee will be essential in advancing data-driven innovations in teaching and learning, providing strategic direction for integrating emerging technologies and learning analytics. The appointee will work closely with other teams to adopt proven educational technologies and data-driven tools that enable real-time feedback loops for faculty and students to foster personalised learning. The appointee should understand the higher education landscape deeply and demonstrate strong leadership and facilitation skills, particularly in guiding faculty and teams to leverage learning analytics for optimising teaching practices and student outcomes. This is a 2-year contract position.

Responsibilities

Strategic Leadership:

• Provide strategic direction and establish clear, achievable goals for the Learning Innovations team, fostering a culture of innovation and data-driven decision-making.

• Manage the team’s resources (e.g., tools, software, training) to ensure the effective integration of learning analytics dashboards and other emerging technologies to support teaching and learning innovations.
• Oversee the team’s performance by assigning tasks strategically, offering guidance, and developing the team's skills to ensure alignment with institutional goals.
• Communicate team achievements and project outcomes related to learning analytics, and data-driven innovations in teaching and learning to IN-Learning’s management through comprehensive reports.
• Oversee team performance reviews, provide coaching, and create an environment that fosters collaboration and open communication.
  

Champion Data-Driven Innovation in Teaching and Learning:

• Lead the development and integration of evidence-based frameworks and pedagogically sound design solutions, incorporating teacher-facing and student-facing learning analytics dashboards to optimise teaching and learning experiences.
• Analyse teaching and learning datasets, uncover insights, and identify opportunities for continuous improvement in teaching practices and learning environments at NIE.
• Present data-driven findings and innovative design solutions to stakeholders, ensuring alignment with best practices in educational technology and learning sciences.
• Collaborate on faculty professional development programs, equipping faculty with the skills to utilise learning analytics dashboards effectively in their teaching practices.

Collaboration for Faculty Professional Development:

• Work with cross-departmental teams to develop strategies for faculty engagement and professional development, leveraging learning analytics insights to inform instructional design and personalised learning approaches.
• Spearhead the development and facilitation of professional development programmes that help faculty integrate learning analytics into their course design, enabling data-driven decisions that improve student outcomes.
• Lead collaboration efforts to share institute-wide knowledge on data-driven teaching and learning.

Research and Stay Abreast of Best Practices:

• Stay informed about emerging trends in educational technologies and learning analytics on a local and global scale, ensuring that the Learning Innovations team remains at the forefront of data-driven teaching and learning innovations.
• Conduct research on the latest educational technology advancements and synthesise findings to continuously enhance teaching and learning experiences.

Lead Special Projects:

• Participate in and lead special projects to advance teaching and learning through data analytics, AI edtech and other innovative educational technologies.
• Collaborate across teams to develop and implement data-informed instructional strategies, using teacher-facing and student-facing dashboards to provide real-time feedback for continuous improvement in both faculty performance and student learning outcomes.

Requirements

• A University degree in Learning Sciences, Instructional Design, Educational Technology or a related field.
• A minimum of 5 years of experience in educational technology, learning analytics, or a related field within a higher education setting, with demonstrated leadership in integrating learning analytics into teaching and learning.
• Proven supervisory experience, including managing or mentoring others in a data-driven educational technology environment.
• Strong knowledge of emerging educational technologies and the ability to integrate these into data-informed teaching and learning practices.
• Experience in data analysis to uncover themes and trends and the ability to interpret teacher-facing and student-facing learning analytics to support data-driven decision-making.
• Strong project management skills, with the ability to managemultiple projects simultaneously and meet deadlines.
• Experience in delivering education programmes that support faculty in leveraging learning analytics and using emerging educational tools effectively.
• Excellent interpersonal, written, and verbal communication skills, with the ability to present complex data in a clear and actionable manner for diverse stakeholders, including faculty and senior leadership.
• Experience with data visualization tools (e.g., Tableau, PowerBI) will be an advantage, particularly in the creation of interactive dashboards for faculty and students.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

The Regional Marketing Manager (APAC) is responsible for translating global marketing strategy into actionable regional initiatives that drive growth, competitiveness, and customer engagement across the Asia Pacific airline market.

This role acts as the strategic bridge between regional customers and global Marketing teams, ensuring regional insights shape product positioning, segmentation, pricing strategy, and go-to-market execution for Thales IFE (In-Flight Entertainment) solutions.

Responsibilities:

• Lead regional insights/CMI, in contribution to global marketing and product strategy

• Monitor regional airline trends and competitive dynamics

• Capture regional airlines needs through direct engagement and market analysis

• Leverage regional digital analytics and usage data to understand passengers’ behaviors and engagement trends

• Deliver consolidated regional insights in bi-monthly reviews with Global CMI and Product Marketing teams

• Contribute to global segmentation, pricing, and product roadmap discussions with regional inputs

• Identify local partnership opportunities with Product Management

• Lead all regional marketing activities, in support of customer success pursuits

• Build and activate engagement plans with Customer Success for key priority target accounts/opportunities

• Partner with Customer Success to build TVO analyses

• Act as regional IFE product expert and primary liaison for Product Marketing

• Adapt global marketing materials and demos for regional pursuits

• Leverage regional market insights and data to shape regional narrative

• Conduct product presentations and pitches at regional industry events.

Requirements:

• Min. 5 years of experience in B2B marketing

• Strong digital acumen with good understanding of cloud technologies and SaaS models

• Experienced in the Aviation industry (airline, OEM or consulting)

• Flexibility to support calls with the Irvine-based team in the US.

• Able to travel across APAC region depending on key target customer locations (~30% frequency)

Other information:

• Working location: Changi

• Working hours: Monday - Friday, 9am - 6pm

We are looking for an experienced Customer ServiceManager to provide excellent customer service and to promote this ideathroughout the organization. The goal is to keep the department running in anefficient and profitable manner, to increase customer satisfaction, loyalty andretention and to meet their expectations.

Responsibilities:

·       Improve customer service experience, create engaged customers andfacilitate organic growth

·       Take ownership of customers issues and follow problems through toresolution

·       Set a clear mission and deploy strategies focused towards that mission

·       Develop service procedures, policies and standards

·       Keep accurate records and document customer service actions anddiscussions

·       Analyze statistics and compile accurate reports

·       Recruit, mentor and develop customer service agents and nurture anenvironment where they can excel through encouragement and empowerment

·       Keep ahead of industry’s developments and apply best practices to areasof improvement

·       Control resources and utilize assets to achieve qualitative andquantitative targets

·       Adhere to and manage the approved budget

·       Maintain an orderly workflow according to priorities

Qualifications:

·      Proven experience in a customer service position.

·      Proficiency in Microsoft Office and customerservice software.

·      Excellent knowledge of management methods andtechniques.

·       Excellent leadership and interpersonal skills.